firstport.co.uk FAQ

How do I register for My Home on firstport.co.uk?

To register for My Home, visit the firstport.co.uk homepage, click on the “Welcome to My Home” section, and then select “Get started” or “Sign up.” You’ll typically need your property address and your FirstPort account reference number, along with personal details like your name and email address to create your online account.

What is a service charge and why do I have to pay it?

A service charge is a payment made by leaseholders or residents to cover the cost of maintaining and managing the communal areas and services of a residential property. This includes things like cleaning, gardening, repairs, insurance, and the management company’s fees, ensuring the property remains safe, clean, and well-maintained for all residents.

How can I make a payment on firstport.co.uk?

You can usually make a payment through your “My Home” online account on firstport.co.uk. After logging in, navigate to the “Payments & billing” section, where you should find options for online payments, direct debits, or details for bank transfers.

What is ground rent and why do I pay it?

Ground rent is a periodic payment made by a leaseholder to the freeholder (landlord) of a property. It is essentially a rental payment for the land on which the property stands, as specified in the lease agreement, and is separate from service charges. Our Experience with firstport.co.uk

How do I update my account details on My Home?

To update your account details, log in to your “My Home” account on firstport.co.uk. There should be a dedicated section or link within your account dashboard, often labelled “My Details” or “Update Account Details,” where you can amend your contact information or other personal particulars.

Who looks after the lifts in my building?

FirstPort, as your property manager, typically arranges for the regular maintenance, servicing, and repair of lifts in communal areas. They will appoint and oversee qualified contractors to ensure the lifts are safe and fully operational, as part of their facilities management responsibilities.

How do you let me know how my service charge has been spent?

FirstPort is generally required to provide leaseholders with an annual statement of account detailing how the service charges collected have been spent. This statement should be accompanied by a summary of rights and obligations, and often includes a breakdown of expenditure against the budget.

What is the Property Ombudsman Service?

The Property Ombudsman Service (TPO) is an independent and impartial redress scheme for consumers of property services in the UK. If you have a complaint against FirstPort that cannot be resolved directly with them, TPO can mediate and provide a resolution, ensuring consumer protection.

How do you prepare the budgets for my service charges?

FirstPort prepares service charge budgets annually by estimating the anticipated costs for maintaining and managing the communal areas and services of your property over the coming year. This includes reviewing historical expenditure, anticipated future works, and inflation, and is typically communicated to leaseholders for review. Evolutiongolf.co.uk Trustpilot Reviews Overview

How do I get a new key or key fob for my building?

You should contact FirstPort directly or consult your “My Home” portal for instructions on obtaining a new key or key fob. There will likely be a specific process involving verification of your identity and potentially a charge for the replacement.

Can I find properties managed by FirstPort on their website?

While firstport.co.uk is the website for their property management services, it is not a property listing portal for purchasing or renting individual units. It primarily focuses on managing existing residential properties rather than marketing them for sale or let.

How do I contact FirstPort’s CEO?

Information about FirstPort’s CEO or senior leadership team is not prominently displayed on their public homepage. For specific enquiries or high-level feedback, it is generally recommended to use the official contact channels (general enquiries or complaints procedure) which may then be escalated internally if appropriate.

What types of properties does FirstPort manage?

FirstPort manages a wide range of residential properties, including apartment blocks, housing estates, and mixed-use developments, across England, Wales, and Scotland. They work with national and regional developers, investors, freeholders, and Resident Management Companies (RMCs) and Right to Manage (RTM) companies.

How do I complain about FirstPort’s services?

If you have a complaint about FirstPort’s services, you should first follow their internal complaints procedure, which should be outlined in your leaseholder pack or available upon request. If you are not satisfied with their final response, you can then escalate your complaint to the Property Ombudsman Service (TPO). What to Expect from Evolutiongolf.co.uk

Does FirstPort provide support for Resident Management Companies (RMCs)?

Yes, FirstPort explicitly states they work closely with Resident Management Companies (RMCs) to provide administrative, financial, and operational support, helping them ensure their development thrives and meets its legal obligations.

Is FirstPort regulated by industry bodies like RICS or ARMA?

While firstport.co.uk mentions affiliation with the Property Ombudsman, specific details about their regulation by or membership in bodies like the Royal Institution of Chartered Surveyors (RICS) or the Association of Residential Managing Agents (ARMA) are not prominently displayed on their homepage. It’s advisable to check their ‘About Us’ section or directly enquire for full accreditation details.

Can I access my lease agreement through My Home?

While the “My Home” portal allows access to account-related documents, whether your full lease agreement is available digitally depends on FirstPort’s specific document management system. Often, lease agreements are provided upon property purchase, and the portal might offer access to key lease summaries or recent correspondence.

What happens if I don’t pay my service charge?

Failure to pay service charges can lead to various actions by the property manager (FirstPort) on behalf of the freeholder or RMC, including late payment fees, debt recovery procedures, and potentially legal action. It’s crucial to communicate any difficulties you face directly with FirstPort.

Does FirstPort manage commercial properties?

FirstPort’s homepage specifically states they are the UK’s leading residential property management company, indicating their primary focus is on homes and residential developments. While some mixed-use developments might have commercial elements, their core service is residential. How Does kershkicks.co.uk Work?

How often are service charges reviewed by FirstPort?

Service charges are typically reviewed and budgeted annually by FirstPort. This allows them to account for changes in anticipated costs for maintenance, services, and administration over the upcoming financial year for the property.