Growify Customer Support Review

Customer support can make or break a software experience, and with Growify, the feedback has been a bit of a mixed bag.

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The Positive Experiences

Many users have had positive experiences with Growify’s customer support. Some customers have specifically praised the promptness and helpfulness of the support team. Reviews on AppSumo mention that issues were addressed “very quickly and professionally” and that the support was “outstanding, with every issue promptly addressed through personalized emails.” This level of dedicated and personal service is highly valued when it’s present. The Growify team has also stated they are “striving hard to provide fast turnaround and great customer service” and are “working overtime to resolve all requests within 12 hours.”

The Challenges and Concerns

However, there are also reports of less-than-ideal experiences. Some users have described the support as “ultra slow with no clear response” or even “nonexistent.” There have been instances where customers felt their messages went unanswered, or that support “completely stopped responding,” leading to frustration and even refund requests. One user mentioned that all previous support requests were deleted from their account, which they found “strange”. These inconsistencies suggest that while Growify aims for quick and helpful support, they might still be working through challenges to maintain that level of service for all users, especially as they scale.

How to Get Support

Growify states that you can contact their customer support team to cancel services or request a refund. They also have a dedicated “Contact Us” page where you can reach out to their specialists. For their “Growify Digital” agency arm, they list a 24/7 customer support number and email. For general Growify software inquiries, they list an email for sales.

In conclusion, while there’s evidence of excellent and responsive support, potential users should be aware that some existing users have faced challenges. It seems Growify is actively working to improve its support infrastructure, and when it works well, it’s highly appreciated.

Read more about Growify Review:
Growify Review & First Look
How Does Growify Work?
Growify Features
Growify Pricing
Growify Pros & Cons
Growify Alternatives
Is Growify Legit?
What to Expect from Growify Growify Alternatives