How Does Bit Assist Work?

Understanding how Bit Assist functions under the hood can help you appreciate its simplicity and power. It’s designed to be user-friendly, even if you’re not a tech wizard.

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Core Mechanism: The Widget

At its heart, Bit Assist places a small, customizable widget on your website. This widget acts as a central hub for all your communication channels. When a visitor clicks on it, they’re presented with a menu of options – these are the messaging apps, social channels, or contact forms you’ve set up.

Installation and Setup

• WordPress Plugin: The primary way to get Bit Assist is as a WordPress plugin. You install and activate it just like any other plugin.
• Dashboard Configuration: Once installed, you’ll manage everything from the Bit Assist dashboard within your WordPress site. Here, you can create and edit your widget.
• Adding Channels: This is where you select which communication channels you want to offer. You simply toggle them on or off and input the necessary information (like your WhatsApp number or Facebook Messenger link).
• External Website Integration: If your website isn’t on WordPress, no problem! After configuring your widget in the Bit Assist dashboard, you can grab a simple one-line code snippet. This code can then be pasted into the HTML of any website (Shopify, Wix, Squarespace, Webflow, etc.), and the widget will appear there, managed from your WordPress backend. This means the plugin is hosted on your WordPress site, but its functionality extends across multiple platforms.

Customization in Action

• Visual Editor: You adjust the widget’s appearance – colors, icons, position, size, shape, and even adding your logo or a GIF – directly within the intuitive settings.
• Behavioral Triggers: You decide when the widget appears. You can set it to show up after a certain number of seconds, once a visitor scrolls a specific percentage down the page, or simply when they click on it. You can also add a “call to action” message that pops up next to the widget.
• Time Management: The “out of office” feature lets you specify business hours for each channel, so you can control availability and manage customer expectations.

Data Flow and Integrations

• Contact Forms: When a visitor fills out a custom contact form through the widget, Bit Assist can store this submission data or send it directly to your email.
• Webhooks: For advanced users, Bit Assist can send data from its custom forms (or other interactions) via webhooks to other applications. This allows you to automatically feed leads into your CRM, add subscribers to your email list, or trigger other automated workflows using services like Zapier, Integrately, or Pabbly Connect.
• No Personal Data Collection: A key aspect of its GDPR compliance is that Bit Assist itself doesn’t track or collect personal data or use cookies, prioritizing user privacy.

In essence, Bit Assist simplifies multi-channel communication by providing a single, easily configurable entry point for your website visitors, while giving you the flexibility to integrate it into your existing business tools.

Read more about Bit Assist Review:
Bit Assist Review & First Look
Bit Assist Features
Bit Assist Pros & Cons
Bit Assist Pricing
What Are the Benefits of Using Bit Assist?

Bit Assist Pricing