Once you install and activate Bit Assist on your WordPress site, the dashboard is where all the magic happens. It’s designed to be intuitive, giving you control over your customer communication widget. Let’s take a quick tour.

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When you navigate to the Bit Assist section in your WordPress admin area, you’ll typically land on a page that lists your existing widgets (if you have any). From here, you can add new widgets or edit existing ones.

Key Sections and What You Can Do There:

Widget Management:
- Add New Widget: This is where you’ll start. You give your widget a name (e.g., “Main Website Support,” “Sales Channel,” etc.).
- Edit Existing Widgets: Click on a widget to dive into its settings and make changes. You can have multiple widgets, which is useful if you want different channels or appearances for different parts of your site.

Channels Configuration:

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This is the core of Bit Assist. You’ll see a long list of communication platforms.
For each channel (e.g., WhatsApp, Messenger, Telegram, Call, SMS, LinkedIn, Twitter, etc.), you can:
- Enable/Disable: Toggle it on or off for your widget.
- Input Details: Add your specific contact information (phone number for WhatsApp/SMS/Call, URL for social media, email address).
- Customize Display Name: Change how the channel appears to your visitors (e.g., “Chat on WhatsApp” instead of just “WhatsApp”).

Appearance & Customization Settings:
- This section lets you control the visual look of your widget.
- Widget Color: Pick colors to match your brand.
- Widget Icon/Image: Upload your logo or choose from a library of icons.
- Widget Position: Select where it appears on the screen (e.g., bottom right, top left).
- Widget Size & Shape: Adjust the size and choose a shape.
- Call to Action Message: Write the text that appears above or next to the widget to entice clicks.
- Custom CSS: For advanced users, there’s a dedicated area to add custom CSS to fine-tune the design.
Widget Behavior & Triggers:
- Display Modes: Decide if the widget should open automatically or require a click.
- Delay/Page Scroll Trigger: Set a delay (in seconds) before the widget appears or trigger it when a visitor scrolls a certain percentage of the page.
- Business Hours: Define specific times when certain channels are active. You can hide channels when you’re “out of office.”
- Page Filters: Crucially, you can specify exactly which pages the widget should show on or be hidden from. This is great for granular control, allowing you to tailor support for different content areas.
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- FAQ & Knowledge Base: If you’re using these features, you’ll add and manage your questions and articles here. You can make text bold, italic, and include links.
- Custom Contact Form: Design your form fields. You can also configure where form submissions go (e.g., email, or integrate via webhook).
Integrations (Webhook):
- This is where you set up webhook URLs to send data from your custom forms to other applications. This allows for powerful automation with tools like Zapier, Pabbly Connect, or Bit Integrations.
External Publish Feature:
- Here you’ll find the universal embed code that allows you to publish your configured Bit Assist widget on any non-WordPress website, like Shopify, Wix, or custom HTML sites.

The Bit Assist dashboard is lauded by users for being “straightforward to navigate” and “intuitive,” making the process of setting up and managing your multi-channel customer support widget a breeze.

How Does Bit Assist Work?

Bit Assist Dashboard Overview

Key Sections and What You Can Do There:

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