Acornstairlifts.co.nz Reviews

Based on checking the website Acornstairlifts.co.nz, it appears to be a legitimate and dedicated provider of stairlift solutions.

The site focuses on helping individuals regain independence and full access to their homes by installing stairlifts, addressing mobility challenges related to stairs.

They offer a range of products, including straight, curved, and outdoor stairlifts, emphasizing quick installation and personalized service.

The reviews presented on their site largely highlight positive customer experiences, often noting improved mobility and quality of life after installation.

For those facing difficulties with stairs, this service presents a practical solution to enhance accessibility within their homes.

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Acornstairlifts.co.nz Review & First Look

Acornstairlifts.co.nz provides a direct gateway to Acorn Stairlifts’ offerings in New Zealand, focusing on practical mobility solutions for those struggling with stairs.

The website itself is straightforward, emphasizing ease of use and customer-centric services.

Upon first glance, it communicates a clear message: regaining independence through innovative stairlift technology.

• Website Navigation: The site is well-structured, with clear menu options like “About,” “Locations,” “Accreditations,” “Careers,” and “Blog.” This organized layout makes it easy for visitors to find essential information quickly.

• Initial Impression: The prominent display of “FREEPHONE: 0800 782 404” and calls to action for “Free Brochure” and “Personalized Free Quote” immediately convey a customer-first approach. The use of reassuring phrases like “regain their independence” sets a positive and empathetic tone.

• Product Categories: The website clearly categorizes its stairlifts into:

  • Straight Stairlift: Designed for straight staircases.
  • Curved Stairlift: Tailored for more complex, curved staircases.
  • Outdoor Stairlift: A solution for external steps and garden access.

  Each category has a “Find out more” link, directing users to detailed product pages.

• Key Value Propositions: The homepage highlights several compelling reasons to choose Acorn:

  • Fits quickly and easily to the stairs, not the wall.
  • Requires no structural changes to your home.
  • Affordable and reliable with low running costs.
  • Slimline and folds away conveniently when not in use.
  • Optional hinged rail designed to eliminate any trip or hazard.

Acornstairlifts.co.nz Features

The features highlighted on Acornstairlifts.co.nz underscore their commitment to user convenience, safety, and efficient service delivery.

These elements collectively aim to simplify the process of acquiring and using a stairlift.

• Quick Installation: A significant feature is the promise of installation “within days.” This rapid deployment is crucial for individuals who require immediate mobility assistance. The home survey typically takes “just 1 hour,” streamlining the initial assessment process.
• No Structural Changes: Acorn stairlifts are designed to fit directly onto the stairs, not the wall. This eliminates the need for costly and time-consuming structural modifications to the home, making the installation process far less intrusive.
• Affordability and Low Running Costs: The website promotes their stairlifts as “affordable and reliable with low running costs.” While specific pricing isn’t listed, the emphasis on cost-effectiveness aims to reassure potential buyers about the long-term investment.
• Slimline Design and Fold-Away Functionality: This feature is particularly beneficial for homes with narrow staircases or for ensuring the stairlift doesn’t impede access for other household members. The ability to fold the unit away when not in use maximizes space.
• Optional Hinged Rail: The hinged rail option is a key safety and convenience feature. It’s designed to prevent obstruction or trip hazards at the foot of the stairs, particularly where a doorway or hallway might be present. This demonstrates attention to practical, everyday challenges faced by users.
• Customer Testimonials: The website prominently features customer testimonials, providing social proof of the stairlifts’ effectiveness. Phrases like “I only wish I’d done it sooner!” are common, indicating high satisfaction levels among users.
• Specialization: Acorn emphasizes that they “specialise in making stairlifts – it’s all we do!” This focus suggests a deep expertise and commitment to continuous improvement in stairlift technology. They build all their stairlifts in UK factories and export to over 80 countries, indicating a global presence and established manufacturing quality.

Acornstairlifts.co.nz Pros & Cons

Understanding the advantages and potential drawbacks of a service like Acornstairlifts.co.nz is vital for making an informed decision.

• Pros:

  • Enhanced Independence: The primary benefit is restoring mobility and independence for individuals struggling with stairs, allowing them to remain in their homes.
  • Quick and Non-Invasive Installation: The promise of installation “within days” and “no structural changes” to the home is a significant advantage, reducing disruption and wait times.
  • Safety Features: Features like the optional hinged rail and the focus on secure, reliable operation contribute to user safety.
  • Variety of Models: Offering straight, curved, and outdoor stairlifts means they can cater to a wide range of home layouts and user needs.
  • Free, No-Obligation Quote: The ability to get a personalized quote after a home survey without commitment is a consumer-friendly approach.
  • Specialized Expertise: As a company solely focused on stairlifts, their specialization implies deep product knowledge and refined solutions.
  • Global Reach: Manufacturing in the UK and exporting to 80+ countries suggests robust production capabilities and quality control.

• Cons:

  • Lack of Transparent Pricing Online: While they offer quotes, the absence of even a general price range on the website means consumers can’t easily compare costs without engaging directly. This can be a hurdle for initial research.
  • Dependency on Home Survey: The “personalized free quote” requires a home visit, which might be inconvenient for some who prefer preliminary online estimates.
  • Limited Online Reviews Outside Their Site: While the website showcases positive testimonials, it’s always beneficial for potential customers to see a wider range of independent reviews on third-party platforms to get a balanced perspective.
  • After-Sales Service Details: While installation is emphasized, comprehensive details on maintenance, warranty, and long-term support are not immediately prominent on the homepage, though they are likely covered during the consultation.
  • New Zealand-Specific Focus: While a strength for local customers, those outside New Zealand would need to navigate to their respective regional sites, which might not be immediately intuitive from the .co.nz domain.

Acornstairlifts.co.nz Alternatives

For individuals in New Zealand considering stairlift solutions, exploring alternatives can ensure they find the best fit for their specific needs and budget.

The market, while specialized, does offer other reputable providers.

• Access BDD Bespoke Disabled Devices:
  • Focus: Offers a range of stairlifts, home lifts, and platform lifts. They are known for customizable solutions, particularly for complex staircases.
  • Key Products: Straight stairlifts, curved stairlifts, and vertical platform lifts.
  • Pros: Often praised for their robust engineering and ability to provide highly customized solutions.
  • Considerations: May have a higher price point due to bespoke options.
• Stannah Stairlifts:
  • Focus: A long-established global manufacturer with a strong reputation for reliability and quality. They have a significant presence in many countries, including potentially New Zealand through local distributors.
  • Key Products: A comprehensive range of straight, curved, and outdoor stairlifts, often featuring advanced safety and comfort options.
  • Pros: Known for durability, extensive network of service technicians, and strong brand recognition.
  • Considerations: Similar to Acorn, pricing is typically provided after a home assessment.
• Thera South Pacific Handicare Stairlifts Distributor:
  • Focus: Distributors of Handicare stairlifts, another well-known global brand. They offer a range of mobility solutions, including lifts and ramps.
  • Key Products: Handicare models cover various staircase types, often with features like powered swivel seats and perch seats.
  • Pros: Access to a broad product line from a reputable international manufacturer, with local sales and service support.
  • Considerations: As a distributor, the direct customer experience might vary depending on the local franchise.
• Local Mobility Aid Suppliers:
  • Focus: Many independent mobility aid stores or medical equipment suppliers in larger New Zealand cities e.g., Auckland, Wellington, Christchurch may stock or distribute stairlifts from various brands.
  • Pros: Offers a chance to see different models in person if available, potentially receive personalized advice, and support local businesses.
  • Considerations: Product range might be more limited compared to specialized stairlift companies, and installation/service might be outsourced.
• Renting vs. Buying: For short-term needs or uncertain future plans, some providers though not explicitly highlighted on Acorn’s NZ site for general stairlifts might offer rental options. This could be a cost-effective alternative to a full purchase.

When evaluating alternatives, it’s crucial to consider factors beyond price, including:

• Installation Timeframe: How quickly can the stairlift be installed?
• After-Sales Support: What are the warranty terms, maintenance plans, and availability of technicians?
• Customization Options: Does the provider offer solutions for unique staircase designs?
• User Reviews: What do other customers say about the company’s products and service?
• Safety Features: What specific safety mechanisms are integrated into the stairlift?

How to Cancel Acornstairlifts.co.nz Free Trial

Based on the content available on Acornstairlifts.co.nz, there is no mention of a “free trial” in the context of their stairlift products or services.

Their primary offering revolves around providing “FREE no obligation quote” and a “Free Brochure,” which are initial consultation steps rather than a trial period for the physical stairlift.

• Understanding the Offer: The website clearly states: “Simply enter your details below and a trusted Acorn representative will be in touch to arrange a home survey and provide your FREE no obligation quotation.” This indicates that the “free” aspect refers to the initial assessment and quote, not a trial of the product itself.
• No Trial, No Cancellation Process: Since there is no free trial period for the stairlift product, there isn’t a specific “cancellation” process for a trial. The process involves:
  1. Requesting a Quote: You provide your details for a home survey.
  2. Home Survey & Quote: An Acorn representative visits your home to assess your needs and provide a personalized quotation.
  3. Decision: You then decide whether to proceed with the purchase and installation.
• Cancelling the Quote Request: If you have filled out the online form for a free quote but no longer wish to proceed with the home survey or receive the quote, you can simply:
  • Contact Them Directly: Use the FREEPHONE number: 0800 782 404 to inform them you wish to cancel your request for a survey or quote.
  • Decline the Appointment: If they contact you to schedule the survey, simply inform them at that point that you no longer require the service.
  • No Obligation: Since the quote is explicitly stated as “no obligation,” there are no financial penalties or commitments tied to cancelling your interest before a purchase agreement is signed.

It’s important for consumers to read all terms and conditions before signing any agreement, but for the initial “free quote” stage, the process is designed to be pressure-free.

Acornstairlifts.co.nz Pricing

Acornstairlifts.co.nz, like most stairlift providers, does not display fixed pricing on their website.

This is a common practice in the industry due to the highly customized nature of stairlift installations.

The cost of an Acorn stairlift is determined by several factors, necessitating a personalized home survey and quotation.

• Factors Influencing Price:

  • Type of Stairlift:
    • Straight Stairlifts: Generally the most affordable option, as they require simpler installation and less custom rail manufacturing.
    • Curved Stairlifts: Significantly more expensive due to the need for custom-built rails that precisely match the curves, turns, and landings of a staircase. This often involves precise measurements and bespoke manufacturing.
    • Outdoor Stairlifts: These are typically priced higher than indoor straight lifts due to weatherproofing requirements and more robust materials.
  • Staircase Length and Complexity: Longer staircases or those with multiple landings and turns will naturally increase the cost.
  • Features and Customizations:
    • Powered Swivel Seat: Allows the user to turn the seat away from the stairs at the top, making dismounting safer.
    • Powered Footrest: Folds up or down automatically.
    • Hinged Rail: As highlighted on the website, this option is designed to eliminate trip hazards at the bottom of the stairs if a doorway is nearby. This adds to the cost.
    • Heavy-Duty Options: For bariatric users, specialized models with higher weight capacities may be available at an additional cost.
    • Upholstery and Aesthetics: While not heavily emphasized on the NZ site, some providers offer different seat colors or materials.
  • Installation Complexity: While Acorn states “no structural changes,” some unique home layouts might present minor installation challenges that could influence labor costs.
  • Location: While not often a major factor for national providers, very remote locations might have slight variances in technician travel costs.
  • Warranty and Service Packages: The extent of the warranty and any included service plans can be built into the overall price.

• How to Get a Price:

  1. Request a Free Quote: The website prompts users to enter their details to arrange a “FREE no obligation quotation.”
  2. Home Survey: An Acorn representative will conduct a “home survey” which typically takes “just 1 hour.” During this visit, they will:
     • Measure the staircase precisely.
     • Assess the user’s specific mobility needs.
     • Discuss desired features and options.
     • Provide a detailed, personalized quote based on all these factors.

It’s generally advised to obtain quotes from at least two or three different providers to compare not just the price, but also the features, warranty, and after-sales service included.

Acornstairlifts.co.nz vs. Stannah Stairlifts

When considering a stairlift purchase in New Zealand, Acorn is a prominent name, but Stannah is another global leader often considered.

A direct comparison can help highlight their respective strengths and differences.

• Company Background and Specialization:

  • Acorn Stairlifts: As highlighted on their .co.nz site, Acorn states, “We specialise in making stairlifts – it’s all we do!” They are a global manufacturer with production facilities in the UK and export to over 80 countries. Their focus is solely on stairlifts.
  • Stannah Stairlifts: A much older company, founded in 1867, Stannah is also a global leader in the mobility industry. While widely known for stairlifts, they also manufacture and install other lifting solutions like platform lifts, passenger lifts, and goods lifts. They also have a strong manufacturing base, primarily in the UK.

• Product Range:

  • Acorn: Offers straight, curved, and outdoor stairlifts. Their emphasis is on efficiency, quick installation, and common features required by most users.
  • Stannah: Provides a very similar range: straight, curved, and outdoor stairlifts. Stannah is often perceived as offering a wider array of customization options for aesthetics e.g., various upholstery choices, rail colors and advanced features, although both companies provide core functionalities.

• Installation Process:

  • Acorn: Advertises “Installed within days” and “fits quickly and easily to the stairs, not the wall.” They emphasize a speedy and non-invasive process.
  • Stannah: Also offers efficient installation, often highlighting their direct manufacturer-to-customer service model in many regions, ensuring quality control throughout the process. Installation times are typically comparable for standard models.
• Pricing Transparency:

  • Both Acorn and Stannah and most reputable stairlift companies: Do not provide upfront pricing on their websites. Pricing is always determined after a free home survey to account for staircase specifics, chosen model, and features. This makes direct online price comparison impossible.

• Reputation and Reviews:

  • Acorn: On their .co.nz site, they showcase positive customer testimonials emphasizing regained independence and satisfaction with the product and service. Independent reviews for Acorn generally reflect a large global customer base, with feedback varying by region.
  • Stannah: Has a long-standing reputation for quality and reliability due to their extensive history. They also receive strong positive reviews globally, often highlighted for their durability and customer service. As with any large company, some localized feedback may vary.

• Key Differentiating Factors Often Perceived:

  • Innovation vs. Heritage: Acorn often highlights itself as “the world’s most innovative stairlift,” focusing on streamlined processes and modern design. Stannah, with its long history, often emphasizes proven reliability, robust engineering, and a broader portfolio of lifting solutions.
  • Features: While both offer core features, Stannah might be seen as having a slightly more premium feel or offering a wider range of aesthetic choices and highly specialized accessories. Acorn focuses on providing essential features efficiently.
  • After-Sales Service: Both companies offer warranties and maintenance plans. The quality and responsiveness of after-sales service can often vary by specific local dealership or branch, rather than a universal company policy. It’s crucial for consumers to inquire about service contracts during their quote process.

Ultimately, the choice between Acorn and Stannah or any other brand often comes down to the personalized quote, the specific features offered for a given price, the perceived quality of the local sales and installation team, and individual preferences regarding brand reputation and aesthetic options.

It is highly recommended to get quotes from both to compare directly.

Understanding the Benefits of a Stairlift for Mobility

For many, the ability to navigate stairs is taken for granted.

However, for individuals experiencing reduced mobility due to age, injury, illness, or disability, stairs can transform from a routine architectural feature into a significant barrier, impacting independence and quality of life.

This is where stairlifts like those offered by Acorn Stairlifts become an invaluable solution.

• Regaining Independence: This is arguably the most significant benefit. When stairs become challenging, people often find themselves confined to one floor of their home, losing access to bedrooms, bathrooms, or other essential spaces. A stairlift eliminates this barrier, allowing full, unassisted access to all levels of the home. This freedom is critical for maintaining dignity and an active lifestyle within one’s own residence.
  • Impact on Daily Life: Studies and testimonials consistently show that individuals with stairlifts report:
    • Increased ability to move freely within their home.
    • Reduced reliance on caregivers for stair navigation.
    • Greater participation in household activities.
• Retaining Full Use of Your Home: Acorn’s slogan, “Retain full use of your home,” speaks volumes. A stairlift turns a multi-story house into a functional bungalow by removing the obstacle of stairs. This means:
  • No Need to Relocate: Many elderly or mobility-impaired individuals face the daunting prospect of moving out of their beloved homes because of stairs. A stairlift provides a viable alternative, allowing them to stay in a familiar environment, surrounded by memories and community.
  • Access to All Amenities: Whether it’s laundry in the basement, a garden accessible from the top floor, or a bedroom upstairs, a stairlift ensures all areas of the home remain usable.
• Enhanced Safety and Fall Prevention: Climbing and descending stairs poses a significant fall risk for those with compromised balance, strength, or vision. Falls are a leading cause of injury among older adults. A stairlift provides a secure, seated, and controlled mode of transport up and down the staircase, drastically reducing this risk.
  • Reduced Physical Strain: It alleviates the physical strain on joints, muscles, and the cardiovascular system that comes with struggling up stairs, particularly for individuals with conditions like arthritis, heart disease, or respiratory issues.
  • Peace of Mind: Not only for the user but also for family members and caregivers, knowing that the risk of a fall on the stairs has been mitigated provides immense peace of mind.
• Cost-Effectiveness Compared to Alternatives: While a stairlift is an investment, it is often more cost-effective than other alternatives for addressing mobility challenges in a multi-story home:
  • Home Renovation: Installing an elevator or undertaking major structural renovations to create ramps or single-story living spaces can be far more expensive and disruptive.
  • Moving Homes: The financial and emotional costs associated with selling a home, finding a suitable single-story alternative, moving, and adjusting to a new environment are considerable.
  • Caregiver Costs: While a stairlift doesn’t eliminate all care needs, it significantly reduces the need for physical assistance with stair navigation, potentially lowering long-term care expenses.
• Improved Quality of Life and Mental Well-being: The psychological impact of losing independence can be profound, leading to feelings of frustration, isolation, and depression. A stairlift, by restoring freedom of movement, contributes significantly to:
  • Increased Confidence: Users feel more capable and less vulnerable.
  • Reduced Anxiety: The fear of falling or getting stuck on stairs is removed.
  • Greater Social Engagement: The ability to move freely within the home can encourage more interaction with family and visitors.
  • Overall Sense of Well-being: The return to normal daily routines and full access to one’s home fosters a greater sense of normalcy and happiness.

In essence, a stairlift is not just a piece of equipment.

It is an enabler of independence, a safeguard against injury, and a powerful tool for enhancing the quality of life for individuals facing mobility challenges.

It allows people to comfortably and safely remain in the comfort and familiarity of their own homes.

The Installation Process and What to Expect

The installation of an Acorn stairlift is designed to be as seamless and non-disruptive as possible, aiming to get the user back to full mobility quickly.

Understanding the steps involved can help set expectations.

• Initial Contact and Free Brochure/Quote Request:
  • The process begins when a potential customer fills out an online form or calls the freephone number 0800 782 404 to request information.
  • They typically offer a “Free Brochure” for initial information and a “Personalized Free Quote” service.
• The Home Survey Approx. 1 Hour:
  • Once a quote request is made, a trusted Acorn representative will schedule a visit to the customer’s home.
  • This survey is crucial for accurate assessment and quotation. The representative will:
    • Measure the Staircase: Precisely measure the length, width, and any turns or landings of the staircase. For curved stairlifts, this often involves sophisticated photographic or laser measurement tools to ensure a custom-fit rail.
    • Assess User Needs: Discuss the mobility challenges of the primary user, including their ability to sit, stand, and transfer, to recommend the most suitable stairlift model and features e.g., powered swivel, hinged rail.
    • Identify Obstacles: Check for any potential obstructions like radiators, doorways, or narrow points that might impact installation or require specific rail designs.
    • Provide a Quote: Based on the assessment, a detailed, no-obligation quotation will be provided on the spot. This quote will outline the cost of the chosen stairlift model, any additional features, and installation.
• Ordering and Manufacturing for Curved Lifts:
  • If the customer accepts the quote, an order is placed.
  • For straight stairlifts, these are often modular and can be assembled from stock components, allowing for very rapid installation.
  • For curved stairlifts, the custom-made rail needs to be manufactured based on the precise measurements taken during the survey. This manufacturing process can take longer than for straight lifts, though Acorn emphasizes efficiency.
• Installation Day Typically within Days for Straight Lifts:
  • Acorn highlights “Installed within days” for many installations, particularly for straight stairlifts.
  • On the day of installation, trained technicians will arrive.
  • No Structural Changes: A key advantage of Acorn stairlifts is that they attach directly to the stair treads, not the wall. This means:
    • No major construction work or mess.
    • No drilling into walls or plaster.
    • Minimal disruption to the home.
  • Quick Process: Most standard installations can be completed within a few hours.
  • Testing and Demonstration: Once installed, the technicians will thoroughly test the stairlift to ensure it’s functioning correctly and safely. They will then provide a comprehensive demonstration to the user and any caregivers, explaining how to operate the controls, safety features, and basic troubleshooting.
• After-Sales Support:
  • While not explicitly detailed on the .co.nz homepage, reputable stairlift companies like Acorn typically offer warranties on parts and labor, as well as optional service and maintenance plans. It’s crucial for customers to inquire about these during the quotation process.

The overall process is designed to be efficient, customer-focused, and to minimize disruption, allowing individuals to quickly regain their independence.

Frequently Asked Questions

What is Acornstairlifts.co.nz?

Acornstairlifts.co.nz is the New Zealand-specific website for Acorn Stairlifts, a global manufacturer and installer of stairlifts designed to help individuals with mobility challenges navigate stairs in their homes.

What types of stairlifts does Acorn offer in New Zealand?

Acornstairlifts.co.nz offers three main types of stairlifts: Straight Stairlifts, Curved Stairlifts, and Outdoor Stairlifts, catering to various staircase configurations and outdoor access needs.

How do I get a quote from Acorn Stairlifts in NZ?

You can get a quote by filling out the “FREE quote” form on their website or by calling their freephone number, 0800 782 404. An Acorn representative will then arrange a home survey to provide a personalized, no-obligation quotation.

Is the home survey really free and without obligation?

Yes, the website explicitly states that the home survey is “FREE no obligation quote,” meaning you are not committed to purchasing a stairlift after the assessment and quote.

How long does a home survey take?

The website indicates that a home survey typically takes “just 1 hour.” Mountainrocks.com.au Reviews

How quickly can an Acorn stairlift be installed?

Acornstairlifts.co.nz states that stairlifts can be “Installed within days,” particularly for straight stairlifts.

Does installing an Acorn stairlift require structural changes to my home?

No, Acorn stairlifts are designed to fit quickly and easily to the stairs, not the wall, and require “no structural changes to your home.”

Are Acorn stairlifts affordable?

The website claims their stairlifts are “Affordable and reliable with low running costs.” Actual pricing is provided after a personalized home survey.

What is the hinged rail option?

The optional hinged rail is a feature designed to eliminate any obstruction or trip hazard at the foot of the stairs, particularly useful where a doorway or hallway is present.

Where are Acorn stairlifts manufactured?

Acorn states that they build all their stairlifts in their UK factories and export them to more than 80 countries worldwide. Ambientstores.com Reviews

Can Acorn stairlifts be folded away?

Yes, their stairlifts are described as “Slimline and folds away conveniently when not in use,” which is beneficial for homes with narrow staircases or to maximize space.

What are the main benefits of installing an Acorn stairlift?

According to Acorn, installing a stairlift helps you “Regain your independence, Retain full use of your home, and Remain in the home you love.”

Are there customer testimonials available on the website?

Yes, the website features a section where you can “Learn what our happy stairlift owners say…” and view testimonials from satisfied customers.

What if my stairs are curved or have landings?

Acorn offers “Curved Stairlifts” specifically designed for any curved staircase, ensuring a comfortable and reliable ride for more complex layouts.

Can an Acorn stairlift be used outdoors?

Yes, they offer an “Outdoor Stairlift” which is designed as the perfect mobility aid to give you access to outdoor spaces. Merrion.ca Reviews

Does Acorn offer any guarantee or warranty information on their website?

The homepage doesn’t explicitly detail warranty information, but reputable companies like Acorn typically provide these details during the consultation and purchase process.

It’s advisable to ask about warranty and service plans during your home survey.

How does an Acorn stairlift compare to other brands like Stannah?

Both Acorn and Stannah are major global stairlift manufacturers.

Acorn emphasizes quick installation and a focused product range, while Stannah, with its longer history, is known for robust engineering and often a wider array of aesthetic customization. Both require home surveys for pricing.

What should I consider before buying a stairlift?

Before buying, consider the type of staircase you have straight, curved, outdoor, your specific mobility needs, budget, features required e.g., swivel seat, hinged rail, warranty, and after-sales service. Getting multiple quotes is also recommended. Vividracing.com Reviews

Do I need an electrician to install the stairlift?

Acorn stairlifts are typically powered by standard electrical outlets and don’t usually require extensive electrical work.

The installation is performed by trained Acorn technicians.

How do I contact Acorn Stairlifts New Zealand directly?

You can contact them via the freephone number: 0800 782 404, or by filling out the contact forms on their website.

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