To really upgrade your customer support game and make it super easy for visitors to get in touch, you should definitely check out AnyChat. It’s a versatile chat widget that lets you offer tons of contact methods, making communication quicker and more straightforward.

Think of it this way: instead of making customers jump through hoops to find your email or phone number, AnyChat puts everything they need right there on your website. It’s designed to be lightweight and simple to set up, so you can start chatting with visitors and turning them into customers in just a few minutes.

One of the coolest things about AnyChat is how it brings all your messaging apps together. You can connect it with popular platforms like WhatsApp, Telegram, Slack, Discord, Facebook Messenger, Instagram Direct, Viber, Line, and even Twilio. This means you can manage conversations from all these different places right from one dashboard. Plus, it offers some pretty smart features like AI integration for automated responses, a built-in CRM, and even white-label options if you’re an agency looking to resell the service.

Honestly, if you’re an entrepreneur, run a small business, blog, or are into marketing, AnyChat can be a real game-changer. It’s about making customer engagement easy and efficient, and that’s something every business needs, right? If you’re looking for a comprehensive chat solution that’s also affordable, especially with its lifetime deal options, it’s worth exploring. You can check out more about it here: Upgrade your customer support with AnyChat.

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Table of Contents

AnyChat Review & First Look

When you first get into AnyChat, you’ll see it’s all about making customer support simple and effective. It basically puts an all-in-one contact button on every page of your website, giving your visitors a bunch of ways to reach out. It’s a live chat widget that lets you talk to people in real-time, which is super important for answering questions quickly and helping with problems.

The first thing you’ll probably notice is how it tries to pull together all those different messaging apps. Imagine being able to reply to someone on WhatsApp, Facebook Messenger, or Instagram, all from one place. That’s what AnyChat aims to do. It’s especially useful for businesses that get inquiries across various channels and want to keep everything organized.

While it’s packed with features, some users have mentioned that the user interface UI and user experience UX could be a bit more straightforward to navigate, especially when you’re first setting things up. But don’t worry, the support team is pretty responsive if you hit a snag.

Who Owns AnyChat?

AnyChat.one was founded by Andrew Maruschenko in June 2023, and it’s headquartered in Kyiv, Ukraine. It’s a startup with a small team, typically 1-10 employees, and it’s bootstrapped, meaning it’s self-funded. There’s also AnyChat Corporation, an AI data labeling specialist company that’s working on high-quality data for AI models and AI-based services like real-time interpretation and translation.

Is AnyChat Legit?

Yes, AnyChat appears to be a legitimate tool. It’s available on platforms like AppSumo, which is known for offering deals on business software. It has a good rating from users, with a 4.8 out of 5 stars based on over 100 reviews on AppSumo, and many users praise its versatility and responsive customer service. While some users have mentioned minor bugs or a learning curve, the overall feedback is positive, and it comes with a 60-day money-back guarantee, which gives you a chance to try it out. RateMyService Review

Is AnyChat Safe to Use?

Based on user reviews and its presence on reputable platforms like AppSumo, AnyChat seems safe to use for integrating live chat and messaging services on your website. Like any online tool, it’s always smart to be mindful of what information you share and how you configure your settings. They do integrate with various services, and when dealing with AI, for instance, you’d be using your own API keys, which means you control your own data.

AnyChat Features

AnyChat is loaded with features designed to make customer communication smoother and more efficient. It really tries to be that all-in-one solution for your website’s contact needs.

Multi-channel Communication Support

This is a big one. AnyChat lets your customers reach you through their favorite messaging apps, right from your website. We’re talking about WhatsApp, Telegram, Slack, Discord, Facebook Messenger, Instagram Direct, Viber, and Line. This means you can keep all your conversations centralized instead of jumping between different apps. It even supports WeChat if your target market is in mainland China.

Customizable Widget Design

You can really make the AnyChat widget look like it belongs on your website. You get to customize:

Widget appearance: Change colors, icons, and even the size of the contact button.
Positioning: Decide where on your page the widget will appear.
Desktop and mobile optimization: You can even turn it off on mobile if you’re worried about it taking up too much screen space.
Custom branding options: You can remove AnyChat branding and even add your own custom branding if you’re on a higher plan, which is great for agencies.

Real-time Chat Functionality

At its core, AnyChat offers real-time chat. This means you can have live conversations with your website visitors, answering questions and providing support right when they need it. You can use AnyChat’s built-in live chat widget, or if you’re already comfortable with another platform, it can integrate with tools like Tawk.to or Crisp, allowing you to use AnyChat’s features while sticking with your preferred live chat provider. GSpeech Review: Bringing Your Content to Life with AI Voices

Advanced Form Management & Contact Methods

Beyond live chat, AnyChat lets you set up various other contact methods within the widget:

Callback forms: Visitors can fill out a form to request a call back from you.
Direct email forms: They can send you an email directly through the widget, and you’ll get a notification so you don’t miss anything.
Custom links: You can add links to your social media profiles, freebies, or any other important pages.
Click-to-email/call/SMS: This is super useful for local businesses, making it easy for people to reach you with a single click.

You can also customize these forms, adding or removing fields and buttons, changing labels, and placeholders to fit your needs.

Agent Dashboard Access & Shared Inbox

AnyChat gives you an agent dashboard where you can manage all your customer interactions. It includes a shared inbox, so your team can collaborate and ensure no message goes unanswered. This helps you keep track of conversations and provide consistent support.

AI Integration

This is where AnyChat gets really interesting. It allows you to integrate AI models to enhance your customer support. You can connect your OpenAI or Open Router API keys, and even use free large language models through Open Router. This means you can:

Create AI assistants: Train an AI assistant using your own knowledge base, specific URLs, or even uploaded files to help with common queries.
Automate responses: The AI can handle repetitive tasks and automate answers to frequently asked questions, freeing up your team for more complex issues.
Personalize interactions: The AI can help make conversations feel more human and engaging.
Multi-AI model access: AnyChat is also noted for being a unified chat interface that lets you switch between multiple AI models like ChatGPT, Google Gemini, Perplexity, Claude, Meta’s LLaMA, and Grok. This can be a huge benefit for developers and businesses looking to experiment with different AI capabilities without building separate infrastructure.

Knowledge Base & Canned Responses

AnyChat lets you create a knowledge base right within the platform. This is essentially a collection of frequently asked questions and answers that your customers can access, helping them find solutions quickly without needing to talk to an agent. You can also set up predefined response templates canned responses for your agents, which speeds up response times and ensures consistent messaging. Astravue Technologies Review

Analytics and Reporting Tools

To help you understand your customer interactions better, AnyChat provides analytics and reporting tools. This allows you to track agent performance, identify common inquiries, and continuously improve your support.

Chat Flows

AnyChat also allows you to create “chat flows” which are essentially automated sequences of messages or actions that can be triggered by specific events. This is similar to what you might see in other chatbot software. For example, you can set up a flow to start when a visitor lands on your website for the first time or when they open the chat window.

AnyChat Pricing

AnyChat offers a lifetime deal, which has been a major draw for many users. This means you pay a one-time fee instead of ongoing monthly subscriptions. The pricing structure is tiered, with different levels offering increasing features and agent/client limits.

Historically, the pricing has seen some adjustments. It was once available for $29 per code and has since increased to $49 per code.

Here’s a general idea of what the different tiers might look like, keeping in mind that AppSumo deals can change: GOOSE VPN Review: Your Online Privacy Sidekick?

Tier 1 e.g., $49 for one code: This typically includes unlimited workspaces, widgets, domains, and channels. You’d likely get a certain number of agents included e.g., 5 chat agents, and features like removing branding from the widget, chat flows, and knowledge base access.
Tier 2 e.g., $98 for two codes: This usually builds on Tier 1, increasing the number of agents e.g., 10 chat agents and sometimes including a set number of agency clients e.g., 15 agency clients with each client on a “Pro” plan.
Tier 3 e.g., $147 for three codes: This is often the “Unlimited Agency” tier, offering unlimited agents, unlimited agency clients, white-labeling, and custom dashboard domains. Clients on this tier often get the “Pro+” plan. This tier is particularly appealing to agencies who want to resell the service under their own brand.

It’s worth noting that many users feel the lifetime deal pricing, especially for the agency tiers, is incredibly generous and offers significant value compared to typical monthly subscription models for similar tools. You can always check the most up-to-date pricing and deal terms directly on the AppSumo page for AnyChat: See the AnyChat Lifetime Deal.

What Are the Benefits of Using AnyChat?

Using AnyChat can bring a lot of good things to your business, especially if you’re serious about customer support and making things easy for your audience.

Enhanced Customer Engagement

One of the main benefits is how much easier it makes for customers to reach you. By having a visible, multi-channel contact button on your website, you’re inviting them to start a conversation whenever they have a question or need help. This immediate accessibility can really boost engagement and satisfaction.

Streamlined Communication

AnyChat’s ability to pull messages from various platforms WhatsApp, Messenger, Instagram, etc. into one unified inbox is a must. No more logging into a dozen different apps just to respond to customer inquiries. This saves your team a ton of time and ensures no message slips through the cracks. It simplifies the complexities of managing customer service across multiple touchpoints.

Improved Efficiency through Automation

The AI integration is a massive plus. By automating responses to common questions, AnyChat frees up your human agents to handle more complex or sensitive issues. This not only makes your support team more efficient but also ensures customers get quick answers, even outside of business hours. Think about the time saved on repetitive tasks – that’s more time for growth! Funnelforms Review

Cost Savings

For businesses, especially small ones or agencies, the lifetime deal pricing on AnyChat can lead to significant cost savings compared to traditional subscription-based live chat and customer support software. You pay once and get access to updates, which can be a huge relief for your budget.

Better Customer Experience

Ultimately, all these features lead to a better experience for your customers. They get quick, convenient support on their preferred platform, which can build trust and loyalty. A responsive and helpful support system is crucial for turning visitors into loyal customers.

Scalability for Businesses and Agencies

AnyChat offers different tiers, including robust agency plans that allow for white-labeling and managing multiple client accounts. This means if you’re an agency, you can offer a branded chat solution to your clients, adding a valuable service to your portfolio and potentially generating more revenue. The ability to create custom plans with different pricing and features for your clients is a big advantage.

AnyChat Results: What Users Are Saying

Overall, AnyChat seems to get a lot of love from users, especially those who snagged the lifetime deal. It’s currently rocking a 4.8 out of 5 stars based on over 100 reviews on AppSumo. People are generally impressed with its versatility, how it brings all those chat channels together, and the responsive customer support.

Here’s a breakdown of what users are commonly saying: AahSheet Review: Automate Your Content with AI Google Sheets

Versatile Chat Widget: Many users appreciate the multifunctional contact button that can be displayed on every page of their site, offering a variety of contact methods. It’s seen as a great way to provide customer support and chat with visitors in real-time.
Seamless Integration: The ability to integrate with popular messaging apps like WhatsApp, Telegram, Facebook Messenger, and Instagram Direct is a big win. Users like that they can centralize conversations from different platforms.
Responsive Customer Service: Even though some users might face a learning curve or minor bugs, the support team gets high marks for being responsive and helpful. One user even mentioned a feature suggestion being implemented on the same day.
Great Value, Especially the Lifetime Deal: The one-time payment for lifetime access is a major selling point. Many feel it’s an incredible deal for the features offered, with some even suggesting the price should be higher.
AI Capabilities are a Plus: The integration with AI models like OpenAI and Open Router is noted as a strong feature, allowing for AI-powered assistance and automated responses.
Agency Features are Powerful: For agencies, the white-labeling and client management options are seen as a huge benefit, offering the potential to resell the service.

However, it’s not all sunshine and rainbows. Some common themes in the feedback include:

Learning Curve: A few users have mentioned that there’s a bit of a learning curve to fully understand and set up all the features, and the UI/UX could be improved to make things easier.
Mobile App Issues/Documentation: Some minor issues with the mobile app and a desire for more comprehensive documentation have been noted.
Unified Chat in Beta: The “Unified Chat” feature, which users are excited about, is still in beta and some have had trouble connecting it.

Despite these minor points, the overall sentiment is overwhelmingly positive, with users recommending it as a solid buy, especially with the money-back guarantee.

How Does AnyChat Work?

AnyChat essentially works by providing a customizable “widget” that you embed onto your website. This widget acts as a central hub for all your customer communication.

Here’s a general breakdown of how it operates:

Widget Installation: You get a simple embed code from AnyChat, which you then place on your website. This is how the AnyChat contact button appears on your site. It’s designed to be lightweight and work on any website or CMS Content Management System.
Channel Integration: Once the widget is on your site, you connect various messaging apps and communication methods to it within your AnyChat dashboard. This is AnyChat’s unique selling proposition – it supports a wide array of social messengers like WhatsApp, Facebook Messenger, Telegram, Instagram, Discord, Slack, X formerly Twitter, Viber, and Line. You can also link to your social media profiles, direct email, or even offer a click-to-call or SMS option.
Customer Interaction: When a visitor clicks on the AnyChat widget on your website, they’ll see a menu of all the contact methods you’ve enabled. They can then choose their preferred way to get in touch, whether it’s through a live chat directly on your site, sending a message via WhatsApp, or filling out a callback form.
Unified Inbox & Agent Management: All these incoming messages, regardless of the channel, get routed to your AnyChat shared inbox. Your customer service agents can then reply to these messages from a single dashboard, centralizing all communication. This means they don’t have to jump between different apps to answer queries.
Automation with AI: You can integrate AI models like ChatGPT or Google Gemini using your API keys. This allows you to set up AI assistants that can automatically respond to common questions, provide instant support, or guide users through a process. You can train these AI assistants using your own content, such as a knowledge base or specific URLs.
Customization and Flows: AnyChat lets you customize the appearance of the widget to match your brand. You can also create “chat flows” which are automated sequences of messages or actions based on certain triggers e.g., first visit, chat window opened. This allows for proactive engagement and guided customer journeys.
Data and Analytics: The platform provides tools to track agent performance and analyze conversations, helping you identify trends and improve your customer support strategies over time. AnyChat can also store historical conversation data to help you identify common inquiries and improve response templates.

In essence, AnyChat acts as a bridge, connecting your website visitors to your customer support team or an AI assistant through a variety of popular messaging channels, all managed from one central place. CX Genie Review

How to Get Started with AnyChat

Getting started with AnyChat generally involves a few straightforward steps, especially if you’re looking to leverage its lifetime deal.

Grab the Lifetime Deal Optional but Recommended: Many users start by purchasing the AnyChat lifetime deal, often found on AppSumo. This gives you one-time access to the software without recurring monthly fees. You can find the current offer here: Get Started with AnyChat. Be sure to check the different tiers to see which one fits your needs in terms of agents and client accounts.
Redeem Your Code: After purchasing the deal, you’ll typically need to redeem your code within a certain timeframe e.g., 60 days of purchase. This usually involves signing up for an AnyChat account and entering your unique code.
Set Up Your First Widget: Once you’re in the AnyChat dashboard, you’ll likely start by setting up a “widget” for your website. This involves:
- Adding your website: Specify the website where you want the widget to appear.
- Customizing the design: Play around with the colors, icons, and button size to match your brand’s aesthetic. You can also choose its position on the page.
Integrate Your Channels: This is a crucial step. You’ll go into the “Live Chat Integrations” or “Channels” section to connect your preferred messaging apps. This could include WhatsApp, Facebook Messenger, Instagram, Telegram, and more. You might need to follow specific instructions for each platform to ensure proper linking and deep-linking capabilities.
Add Other Contact Methods: Beyond messaging apps, think about what other ways you want customers to reach you. Set up callback forms, direct email options, custom links to your social profiles, or click-to-call/SMS buttons.
Embed the Code: AnyChat will provide you with a unique embed code for your widget. Copy this code and paste it into the HTML of your website, usually before the closing </body> tag, or use a dedicated plugin if you’re on a platform like WordPress.
Consider AI Integration Optional but Recommended: If you want to leverage AI for automated responses, you can integrate your OpenAI or Open Router API keys. You’ll then be able to create and train AI assistants within AnyChat, guiding them with instructions and even connecting them to your knowledge base.
Explore Advanced Features: Once the basics are set up, take some time to explore other features like:
- Chat Flows: Set up automated sequences based on user actions.
- Knowledge Base: Create a self-serve help center for common questions.
- CRM: Utilize the built-in CRM for contact management.
- Agent Dashboard: Get familiar with the dashboard where your team will manage conversations.

While there might be a learning curve for some of the more advanced features, the core setup is generally straightforward. Don’t hesitate to reach out to their support if you get stuck.

AnyChat vs. Manychat

When you’re looking at chat platforms, AnyChat and Manychat often come up. While both are designed to help businesses communicate with customers, they actually have different primary focuses and strengths. Think of it like this: AnyChat is more about being a multi-channel live chat and contact widget for your website, while Manychat is primarily a chatbot automation tool for social media platforms.

Here’s a breakdown to help you see the differences:

AnyChat: Your Website’s Communication Hub

Core Purpose: AnyChat’s main goal is to provide a comprehensive, all-in-one contact button on your website. It’s about letting your website visitors reach you through their preferred messaging app or a live chat directly on your site.
Channels: It shines in its ability to integrate a wide variety of social messaging apps directly into its widget WhatsApp, Telegram, Facebook Messenger, Instagram Direct, Viber, Line, Discord, Slack, X, alongside traditional live chat, email forms, and call-back options. It’s designed to centralize communication from all these sources onto one platform for your agents.
Website Integration: It’s built from the ground up to be embedded directly onto any website or CMS using a simple code snippet.
AI Integration: AnyChat allows you to integrate your own OpenAI or Open Router API keys to power AI assistants that can respond to queries and automate interactions directly within the widget. It also aims to unify access to various LLMs like ChatGPT, Google Gemini, and more.
Pricing Model: Often available via a lifetime deal one-time payment on platforms like AppSumo, which is a major draw for many businesses looking to avoid recurring fees.
Target Audience: Best for businesses, agencies, bloggers, and e-commerce stores that want to offer diverse and convenient customer support directly on their website. It’s particularly appealing to agencies due to its white-labeling capabilities.

Manychat: Social Media Automation Specialist

Core Purpose: Manychat is primarily focused on building and automating chatbots for social media platforms, especially Facebook Messenger, Instagram, and WhatsApp. It’s about automating conversations, lead generation, and sales funnels within these platforms.
Channels: While it has expanded, its strength lies in automating interactions on specific social media messaging platforms. It’s less about being a universal “contact us” button for a website and more about managing engagement on social channels.
Website Integration: While Manychat can integrate with websites, it’s typically through specific integrations for landing pages or pop-ups that then direct users into a social messenger flow, rather than being an embedded multi-channel contact widget like AnyChat.
AI Integration: Manychat also incorporates AI features to create smarter, more nuanced interactions within its social media chatbots.
Pricing Model: Manychat typically operates on a subscription-based model, with tiered pricing based on the number of contacts or advanced features.
Target Audience: Best for marketers, small businesses, and e-commerce stores that heavily rely on social media for customer engagement, lead generation, and sales automation.

Key Differences at a Glance: SendFox Review

Feature	AnyChat	Manychat
Primary Focus	Website multi-channel live chat & contact widget	Social media chatbot automation
Main Integration	Direct website embed, integrates various messengers for unified inbox	Integrates with social platforms FB, IG, WhatsApp for bot flows
Pricing	Often lifetime deal one-time payment	Subscription-based monthly/annual
AI Use	AI assistants within widget, multi-LLM access	AI for automated social media chatbot interactions
Key Strength	Consolidating diverse contact methods on your website, agency white-label	Building automated funnels and engagements on social media

So, if your main goal is to give your website visitors multiple easy ways to contact you live chat, WhatsApp, email form, etc. and manage all those conversations in one place, AnyChat is likely a better fit. If you’re looking to build automated conversational flows specifically on social media platforms to generate leads or support customers there, Manychat would be your go-to.

AnyChat Alternatives

If AnyChat doesn’t quite fit what you’re looking for, or you just want to see what else is out there, there are definitely some other solid options in the customer support and chat space. Many of these aim to do similar things like centralizing communication or providing live chat.

Here are some notable AnyChat alternatives and what they bring to the table:

LiveAgent

LiveAgent is a highly-rated help desk software that offers a very fast chat widget. It’s a comprehensive solution that combines universal email, live chat, a built-in call center, and a robust customer portal. It boasts over 175 features, including advanced automation, rules, and tags, plus more than 195 integrations. Companies like BMW and Huawei use it, which tells you it’s pretty robust.

Chatwoot

Chatwoot is a customer engagement suite that brings together various communication channels into a unified dashboard. This includes email, website live chat, and social media platforms like Facebook, Twitter, Instagram, WhatsApp, and Line. It offers features like canned responses for quick answers, keyboard shortcuts for agents, and team collaboration tools for internal notes. Emailit Review & First Look

Social Intents

If you’re already heavily invested in collaboration tools, Social Intents might be a good fit. It offers live chat for Microsoft Teams, Slack, Google Chat, and Zoom, allowing you to chat with website visitors directly from these platforms. It also lets you build ChatGPT chatbots trained on your website content and knowledge base, with the ability to escalate chats to human agents when needed. They also support WhatsApp, Facebook Messenger, and SMS integration.

URVA Connect

URVA Connect is another omnichannel platform that centralizes conversations from various messaging services like WhatsApp, Facebook Messenger, Instagram DM, and SMS into a single interface. Its goal is to streamline customer communication and build better relationships by collecting all interactions in one place, making it easy for teams to manage responses without losing data.

B2Chat

B2Chat is a web application that focuses on enhancing customer service through efficient chat management. It lets businesses consolidate chats across multiple channels, including Facebook Messenger, Instagram, LiveChat, Telegram, and WhatsApp, enabling rapid responses from a single platform. The idea is to help you convert every interaction into a sale by streamlining your communication.

Other Notable Mentions

Tawk.to & Crisp: These are popular free live chat solutions that AnyChat can integrate with, giving you flexibility if you prefer their interface for live chat itself while still using AnyChat for other channels.
Charla: This is another tool often compared to AnyChat, especially on AppSumo. It’s described as being very similar but potentially easier to use, though AnyChat might offer more unique features.
Manychat: As discussed, while different in its core focus, Manychat is a strong alternative if your primary need is social media chatbot automation and lead generation.

When choosing an alternative, consider what your main pain points are. Do you need a robust help desk, a simple live chat, or a way to manage all your social media conversations? Each of these alternatives has its own strengths, so explore them based on your specific business needs.

AnyChat Customer Support Review

When it comes to customer support, AnyChat seems to be making a good impression on its users. A lot of the reviews on AppSumo highlight the responsiveness and helpfulness of their support team. VidTechy Review: Your AI-Powered YouTube Growth Secret

Here’s what users are generally saying:

Responsive and Quick: Multiple users have specifically called out the support team for being very responsive. One user even mentioned a feature suggestion being implemented within a week, which is pretty impressive.
Helpful with Setup and Issues: Even if users encounter a learning curve or minor bugs which is common with any software, they appreciate that the support team is there to guide them. For example, one user who found the setup comprehensive and needed help with widget integration reached out to support and got a super quick response.
Listening to Feedback: The feedback from users on AppSumo often includes direct responses from the AnyChat founder, Andrew Maruschenko, thanking them for reviews and assuring them of continuous improvements and new features. This shows they are actively engaging with their user base and taking their input seriously.

While comprehensive, in-depth documentation might be an area some users would like to see more of, the direct and responsive nature of their support team seems to compensate for it, providing users with the help they need when they need it. This personal touch in support can be a huge differentiator, especially for those who might be less tech-savvy or just want quick answers without sifting through extensive guides.

AnyChat Dashboard Overview

When you log into AnyChat, you’ll land on a dashboard that’s designed to give you control over your customer interactions. While some users might find the initial layout a bit dense due to the sheer number of features, it’s essentially your command center for setting up and managing your communication widgets.

Here’s a look at what you can expect to see and do:

Workspaces: AnyChat lets you create multiple workspaces. This is super handy if you manage different websites or clients, allowing you to keep everything neatly separated.
Widgets: The core of AnyChat revolves around “widgets.” These are the customizable contact bubbles that appear on your website. From the dashboard, you can create new widgets and manage existing ones. When you’re managing a widget, you’ll see options to:
- Add Channels: This is where you connect all your messaging apps WhatsApp, Facebook Messenger, Instagram, etc. to the widget. This is the unique selling proposition of AnyChat, bringing all those conversations into one place.
- Customize Appearance: You can change the look and feel of your widget, including its colors, icons, and position on your website. You can even customize it differently for desktop and mobile.
- Set Visibility: You control where and when the widget appears on your site, enabling or disabling it on specific pages.
- Configure Contact Forms: Design your callback and direct email forms, adding or removing fields as needed.
Live Chat Integrations: This section is specifically for setting up your live chat. You can choose to use AnyChat’s built-in live chat or connect external providers like Tawk.to or Crisp if you prefer.
AI Assistants: If you’re using the AI features, you’ll have a section to create and manage your AI assistants. Here, you can name your assistant, choose the AI model like OpenAI or Open Router, and train it by uploading files, providing URLs, or using your knowledge base.
Active Chats: This is your inbox where you’ll see all incoming conversations from your various channels. This is where your agents will spend most of their time, responding to customer inquiries in real-time.
Knowledge Base: You can create and edit articles for your self-serve knowledge base, which helps customers find answers on their own.
CRM Customer Relationship Management: AnyChat includes a built-in CRM for managing your contacts and organizations. This allows you to keep track of customer interactions and history.
Agency Settings for higher tiers: If you have an agency plan, your dashboard will include dedicated settings for managing clients, creating custom pricing plans, and applying white-label branding to the dashboard itself. This means you can add your own logo and branding to the platform your clients will see.

While some users have noted that the UI/UX could be more intuitive at times due to the extensive features, the dashboard is designed to be comprehensive and gives you deep control over your customer communication strategy. The ability to see your own branding if you have a white-label plan is a nice touch. Dadan (Video Platform) Review & First Look

Frequently Asked Questions

What is AnyChat?

AnyChat is a versatile, multi-channel customer support widget that you can embed on your website. It allows your website visitors to contact you through various popular messaging apps like WhatsApp, Telegram, Facebook Messenger, and Instagram Direct, as well as via live chat, email forms, and call-back options, all from a single, customizable button on your site.

Is AnyChat a lifetime deal?

Yes, AnyChat is frequently offered as a one-time payment lifetime deal, often found on platforms like AppSumo. This means you pay a single upfront fee for lifetime access to the software and future updates, rather than recurring monthly or annual subscriptions.

What messaging apps can I connect with AnyChat?

AnyChat supports integration with a wide range of popular social messaging applications, including WhatsApp, Telegram, Slack, Discord, Facebook Messenger, Instagram Direct, Viber, and Line. It also allows for traditional live chat, email forms, and call-back requests.

Can I use AI with AnyChat?

Absolutely! AnyChat allows you to integrate your own OpenAI or Open Router API keys. This enables you to create and train AI assistants that can provide automated responses, handle common queries, and enhance your customer interactions directly within the chat widget. It also functions as a unified interface for various large language models like ChatGPT, Google Gemini, and others.

Is AnyChat suitable for agencies?

Yes, AnyChat is very suitable for agencies. Higher tiers of its lifetime deal offer robust agency features, including white-labeling capabilities, custom branding for the dashboard, and the ability to manage multiple agency clients with custom plans and unlimited agents. This makes it a great tool for agencies looking to resell customer support solutions under their own brand. Venturz Review: The All-in-One Platform for Your Business Journey

Does AnyChat offer a money-back guarantee?

Typically, the AnyChat lifetime deal offered on AppSumo comes with a 60-day money-back guarantee. This allows you to try out the software for two months and ensure it meets your business needs.

AnyChat Review