AudioHero Customer Support Review

Good customer support can make or break your experience with any service. When it comes to AudioHero, it seems like they’re pretty responsive, especially when issues pop up.

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Accessibility and Responsiveness

AudioHero offers customer support, and from what I’ve seen, they are quite active in addressing user concerns. On platforms like Reddit, the founder, Craig Nimens, has personally engaged with users to resolve licensing confusion and other complaints. This kind of direct involvement is always a good sign.

• Email Support: They provide an email address ([email protected]) for direct inquiries.
• Website Resources: Their website also has an FAQ section that covers common questions about accounts, downloads, licensing, and technical compatibility.

Handling Copyright Claims

One of the most common concerns for content creators using royalty-free music is dealing with potential copyright claims on platforms like YouTube. AudioHero has a process in place for this.

• YouTube Content ID: They acknowledge that YouTube’s Content ID system might flag videos even when you’re licensed to use the audio.
• Dispute Process: If you receive a copyright claim, AudioHero recommends first filing a dispute on YouTube, stating that you purchased the audio from them.
• Direct Intervention: If the dispute isn’t resolved quickly, you can contact AudioHero’s support with a screenshot of the claim, a link to your video, and the track name. They will then contact the company that placed the claim directly to request its removal. This proactive approach can save you a lot of stress and time.

User Feedback on Support

While there have been instances of initial confusion (especially with the Humble Bundle deals), the fact that AudioHero’s team, including the founder, steps in to clarify and offer solutions speaks volumes. Users appreciate the effort to make things right.

Read more about AudioHero – Premium Royalty Free Music and SFX Review:
AudioHero Review & First Look
AudioHero Features
AudioHero Pricing
Does AudioHero Work?
Is AudioHero Legit?
How Does AudioHero Work?
Who Should Use AudioHero?
AudioHero vs Competitors

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