Backmarket.be Reviews

Based on checking the website, Backmarket.be appears to be a legitimate online marketplace specializing in refurbished electronics, offering an alternative to buying new devices.

They focus on promoting a “circular” economy by connecting consumers with professional refurbishers for a range of products, primarily smartphones, tablets, and laptops.

While the concept of extending the life of electronics is commendable from an environmental standpoint, it’s crucial for consumers to understand the specifics of buying refurbished, including the warranty, return policies, and the condition grading of devices, to ensure it aligns with their expectations and budget.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt. Tinkertrayplay.co.uk Reviews

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Backmarket.be Review & First Look

Backmarket.be positions itself as a key player in the refurbished electronics market, aiming to provide a more sustainable and affordable option than purchasing brand-new devices.

The website design is clean and intuitive, with clear categories for various products like iPhones, Android phones, tablets, MacBooks, and smartwatches.

Their value proposition centers around professional refurbishment, a 12-month commercial warranty, and a 30-day free return policy, which are significant assurances in the pre-owned electronics space. Boldfund.io Reviews

The site highlights a strong commitment to circularity, stating, “La circularité recommence ici.

Achetez et revendez vos appareils à des pros du reconditionné.” This emphasizes their mission to reduce electronic waste and promote responsible consumption.

They showcase “Nos meilleures ventes” with popular models like the iPhone 13, iPhone 14, and iPhone 15, comparing their refurbished prices to the original new prices, often showing substantial savings.

For instance, an iPhone 13 128 GB is listed at €320.00 compared to a new price of €749.00, representing a significant discount.

Backmarket.be Pros & Cons

When evaluating Backmarket.be, it’s essential to weigh the advantages and disadvantages to make an informed decision. Twycrosszoo.org Reviews

Pros of Backmarket.be

• Environmental Impact: By promoting refurbished electronics, Back Market directly contributes to reducing electronic waste and the carbon footprint associated with manufacturing new devices. This aligns with responsible consumption and environmental stewardship.
• Cost Savings: Refurbished devices are significantly cheaper than new ones, making technology more accessible. The price differences shown on the site are substantial, often saving consumers hundreds of euros.
• Warranty and Returns: The 12-month commercial warranty and 30-day free return policy offer peace of mind. This is a crucial differentiator from typical second-hand sales, providing a safety net for buyers.
• Professional Refurbishment: Back Market emphasizes that devices are “Reconditionné par des pros,” implying a higher standard of quality control and repair than simply buying from an individual seller.
• Wide Selection: The platform offers a diverse range of popular electronics, from various iPhone and Android models to MacBooks and smartwatches, catering to different needs and budgets.
• Customer Reviews and Transparency: The site displays customer testimonials and encourages feedback, which can help build trust. For example, “15 millions de clients parlent de nous” suggests a large user base and a degree of confidence.

Cons of Backmarket.be

• Condition Variability: While “professionally refurbished,” the exact cosmetic and functional condition can vary depending on the refurbisher and the grade assigned to the device. Buyers should carefully review the grading system.
• Third-Party Sellers: Back Market operates as a marketplace, meaning individual refurbishers fulfill orders. While Back Market offers a centralized warranty, direct communication or dispute resolution might involve an intermediary step.
• Limited Customization: Unlike buying new, options for specific configurations e.g., RAM upgrades, specific color variants might be limited to what’s available in refurbished stock.
• Battery Life Concerns: While refurbished devices typically have functional batteries, the long-term battery health can sometimes be a concern, even after refurbishment. It’s important to understand if batteries are replaced or simply tested.
• No Physical Inspection: As an online platform, customers cannot physically inspect the device before purchase, relying solely on the provided descriptions and images.

Backmarket.be Alternatives

For those looking to buy electronics, or to resell them, there are several alternatives to consider, each with its own benefits and drawbacks.

When looking for alternatives, it’s wise to consider reputable retailers that prioritize customer satisfaction and ethical practices.

Direct from Manufacturer Refurbished Programs

Many manufacturers, such as Apple, Dell, and HP, offer their own certified refurbished programs.

• Benefits: These programs often provide the highest level of assurance, with devices typically undergoing rigorous testing, genuine part replacements, and coming with a manufacturer’s warranty, often comparable to new products.
• Drawbacks: Prices can be higher than third-party refurbishers, and selection might be more limited.

Major Electronics Retailers

Large retailers like Amazon, Best Buy, or Fnac often have sections for open-box or refurbished items.

Tutorbin.com Reviews

• Benefits: These retailers usually have robust return policies, customer service infrastructure, and a wider range of products. They may also offer extended warranties.
• Drawbacks: The “refurbished” quality can vary, sometimes simply meaning returned items rather than professionally restored ones.

Local Second-Hand Markets or Shops

Platforms like local classifieds, consignment shops, or dedicated used electronics stores.

• Benefits: Potential for very low prices and the ability to inspect the item in person before purchase. Supports local businesses.
• Drawbacks: Often no warranty, “as-is” sales, and a higher risk of issues if not purchased from a reputable vendor. The quality can be inconsistent.

Ethical and Halal-Compliant Financial Approaches

For those seeking to acquire electronics without resorting to interest-based financing or other non-permissible means, consider these alternatives:

• Saving and Cash Purchase: The most straightforward and permissible method is to save money and pay for the device outright. This avoids all forms of interest riba and debt.
• Qard Hassan Benevolent Loan: If possible, borrow from family or friends without any interest or additional charges. This is a form of benevolent lending encouraged in Islamic finance.
• Murabaha Cost-Plus Financing: In some Islamic financial institutions, you can arrange a Murabaha contract. The institution buys the item you want and then sells it to you at a pre-agreed, slightly higher price, payable in installments. This avoids interest by structuring the transaction as a sale, not a loan.
• Ijara Leasing: Some Islamic financial institutions offer Ijara, where they buy the asset and lease it to you for a specified period, with an option to purchase at the end. This is common for larger assets but can sometimes be applied to high-value electronics.

Backmarket.be Pricing

Understanding the pricing structure on Backmarket.be is crucial for potential buyers.

The platform’s core appeal lies in offering significant discounts on refurbished electronics compared to their brand-new counterparts.

How Backmarket.be Prices Devices

• Refurbishment Grade: Back Market, like many refurbished marketplaces, typically uses a grading system to categorize the cosmetic condition of devices. While the internal functionality is assured, the external appearance dictates much of the price variation. Common grades include:
  • Mint/Excellent: Looks like new, minimal to no visible signs of wear. Commands a higher price within the refurbished range.
  • Good/Fair: May show light scratches or minor cosmetic imperfections, but still fully functional. Priced more affordably.
  • Stallone/Fair: May show more noticeable scratches, dents, or signs of wear, but still fully functional. Offers the deepest discounts.
• Device Model and Age: Newer models, even refurbished, will naturally be more expensive than older generations. For example, an iPhone 15 refurbished will be significantly pricier than an iPhone 11 refurbished.
• Storage Capacity: Higher storage options e.g., 256GB vs. 128GB will increase the price.
• Refurbisher: While Back Market standardizes the warranty and return policy, different professional refurbishers on their platform may have slightly different pricing strategies based on their costs and refurbishment processes.
• Market Demand: Like any product, the demand for specific models can influence their refurbished price. Popular models might hold their value better even in the refurbished market.

Typical Price Ranges Based on Website Examples

Based on the examples provided on the Backmarket.be homepage: Travelport.com Reviews

• iPhone 13 128 GB: Listed at €320.00 – €325.00, compared to a new price of €749.00. This represents a saving of roughly 57-58%.
• iPhone 15 128 GB: Listed at €526.00, compared to a new price of €869.00. This is about a 40% saving.
• iPhone 14 128 GB: Listed at €381.00 – €401.00, compared to a new price of €749.00. This is approximately a 46-49% saving.
• iPhone 11 64 GB: Listed at €193.00, compared to a new price of €589.00. This shows a substantial 67% saving.

These figures illustrate that the savings are significant, particularly for slightly older but still highly functional models.

The pricing model aims to be competitive, offering a compelling value proposition for those seeking quality electronics at a lower cost.

It’s always advisable to compare prices across different grades and even between Back Market and other refurbished sellers to ensure you’re getting the best deal for the condition you desire.

How to Buy & Sell on Backmarket.be

Backmarket.be facilitates both buying refurbished electronics and selling your old devices to professional refurbishers.

Understanding both processes is key to navigating the platform effectively. Therapiefertility.com Reviews

Buying on Backmarket.be

The buying process on Back Market is designed to be straightforward, similar to any other e-commerce site, but with added details about the refurbished nature of the products.

1. Browse and Search:
   • Navigate the website using categories like “iPhone,” “Android,” “Tablets,” “MacBook,” or “Smartwatches.”
   • Use the search bar if you have a specific model in mind e.g., “iPhone 13”.
2. Filter and Compare:
   • Once you’ve selected a product category, you can apply filters for storage capacity, color, and most importantly, the condition grade. This is crucial as it directly impacts the price and cosmetic appearance.
   • Compare prices across different refurbishers selling the same model and condition. While Back Market sets a standard, slight variations might exist.
3. Review Product Details:
   • Click on a specific product listing to view detailed information. This includes:
     • Price: Current refurbished price vs. new price.
     • Condition Grade: A clear description of the cosmetic condition e.g., “Excellent,” “Good,” “Fair”.
     • Technical Specifications: Key specs like processor, RAM, storage, camera details.
     • Refurbisher Information: Details about the professional refurbisher responsible for that specific device.
     • Warranty & Return Policy: Reiteration of the 12-month warranty and 30-day free return.
     • Customer Reviews: Feedback from other buyers who purchased that specific model or from that refurbisher.
4. Add to Cart and Checkout:
   • Once satisfied, add the item to your shopping cart.
   • Proceed to checkout, where you’ll provide shipping details and payment information. Back Market likely supports various payment methods, potentially including credit cards or other online payment gateways.
   • Look for any promotional offers, like the “15 € offerts sur votre premier achat” mentioned for newsletter sign-ups.
5. Shipping and Delivery:
   • Track your order through your Back Market account.
   • The website states “Arrivé en seulement 2 jours” in one customer review, indicating potentially fast delivery times.

Selling Your Device on Backmarket.be

Back Market also offers a service for selling your old devices, facilitating the “circularity” they promote.

This process typically involves getting an instant quote and sending your device to a professional refurbisher.

1. Select Your Device:
   • On the website, look for a “Sell your device” or “Reprise” section.
   • Select the type of device you want to sell e.g., iPhone, Android, Laptop.
   • Specify the exact model and storage capacity.
2. Describe Its Condition:
   • Answer a series of questions about the device’s cosmetic and functional condition. This includes details like:
     • Is the screen cracked?
     • Are all buttons working?
     • Is the battery healthy?
     • Are there any major dents or scratches?
     • Is the device unlocked?
   • Be honest and accurate with your description, as this will determine the quote and prevent issues later.
3. Get an Instant Quote:
   • Based on your description, Back Market will provide an instant purchase offer from their network of refurbishers.
   • This quote is the amount you will receive if your device meets the described condition upon inspection.
4. Prepare and Ship Your Device:
   • If you accept the offer, you’ll receive instructions on how to prepare your device e.g., factory reset, remove SIM card.
   • You’ll typically receive a free shipping label to send your device to the designated refurbisher.
5. Inspection and Payment:
   • Once the refurbisher receives your device, they will inspect it to verify its condition against your description.
   • If the condition matches, you will receive payment promptly.
   • If there’s a discrepancy, they might offer a revised quote. You’ll typically have the option to accept the new offer or have your device returned to you.

This selling process ensures that devices are properly assessed and handled by professionals, contributing to the quality of the refurbished products available on the platform.

Backmarket.be Features

Backmarket.be offers a suite of features designed to enhance the user experience for both buyers and sellers of refurbished electronics, focusing on trust, convenience, and sustainability. Hideout.tv Reviews

Core Features for Buyers

• Professional Refurbishment Guarantee: This is arguably the most significant feature. Back Market doesn’t just sell used items. they ensure that every device listed has been “reconditionné par des pros” refurbished by professionals. This means devices are cleaned, tested, repaired if necessary, and verified for functionality, setting them apart from private second-hand sales.
• 12-Month Commercial Warranty: A standard 12-month warranty is provided on all products purchased through the platform. This offers significant peace of mind, covering potential defects or malfunctions that might arise after purchase, similar to a new product warranty.
• 30-Day Free Return Policy: Buyers have a full 30 days from the delivery date to return a product for any reason, free of charge. This allows ample time to test the device and ensure it meets expectations, reducing purchase risk.
• Condition Grading System: Devices are categorized by their cosmetic condition e.g., “Mint,” “Good,” “Fair”. This transparency allows buyers to choose a device that matches their budget and tolerance for cosmetic wear, with clearer expectations.
• Extensive Product Catalog: The platform boasts a wide range of popular electronics, including:
  • Smartphones: iPhones from older models to recent generations, Android phones Samsung, Huawei, etc..
  • Tablets: iPads, Android tablets.
  • Laptops: MacBooks, Windows laptops.
  • Wearables: Smartwatches Apple Watch, etc..
• Customer Reviews and Ratings: Product pages often feature ratings and reviews from other customers, providing social proof and helping potential buyers make informed decisions based on real-world experiences.
• Secure Payment Options: Back Market typically supports various secure payment methods, ensuring safe transactions.
• Order Tracking: Users can easily track the status of their orders from purchase to delivery through their account dashboard.
• Dedicated Customer Support: As a centralized marketplace, Back Market provides customer support to assist with orders, returns, and warranty claims, acting as an intermediary between buyers and refurbishers if needed.

Features for Sellers Trade-in Program

• Instant Quote Generation: Sellers can quickly get an offer for their old device by answering a few questions about its model and condition. This provides immediate transparency on its potential value.
• Free Shipping: Back Market typically provides a prepaid shipping label, making it convenient and cost-free for sellers to send in their devices.
• Professional Assessment: Devices sent in for sale are inspected by certified refurbishers, ensuring a fair and accurate valuation based on their condition.
• Guaranteed Payment: Once the device is inspected and its condition verified, sellers receive prompt payment, providing a reliable way to monetize their old electronics.

Sustainability and Social Features

• Circular Economy Promotion: At its core, Back Market promotes a circular economy by extending the lifecycle of electronics, reducing the need for new production and minimizing e-waste. This is a significant draw for environmentally conscious consumers.
• Transparency on Impact: While not explicitly detailed on the provided homepage text, Back Market often communicates the environmental benefits of buying refurbished e.g., CO2 savings, waste reduction on its broader platform, appealing to those seeking sustainable choices.
• Partnership with Certified Refurbishers: By working with a network of vetted professional refurbishers, Back Market ensures a certain standard of quality and ethical practices in the refurbishment process.

These features collectively aim to build trust in the refurbished market, making it a more accessible and attractive option for consumers while contributing to environmental sustainability.

How to Cancel a Backmarket.be Order

While the specific steps for cancelling an order are not detailed on the homepage, based on standard e-commerce practices and the nature of a marketplace, the process generally involves contacting customer support or using an order management interface.

1. Check Your Order Status Immediately:

   • Log in to your Backmarket.be account.
   • Navigate to your “Orders” or “Mon compte” section.
   • Locate the order you wish to cancel.
   • If the order status is “Pending” or “Processing” and has not yet been shipped, you might have a window to cancel directly.

2. Contact Back Market Customer Support:

   • This is typically the most direct route for cancellation. Look for a “Contact Us,” “Help,” or “Support” link on the website often found in the footer or header.
   • Prepare your order number and the reason for cancellation.
   • Back Market acts as an intermediary, so their customer service team will communicate with the specific refurbisher who received your order.

3. Cancellation Policy: Cleanskincoffeeco.com.au Reviews

   • Before Shipping: If the order has not yet been shipped by the refurbisher, cancellation is usually straightforward and free of charge.
   • After Shipping: If the order has already been dispatched, it will likely be treated as a return. You would then need to wait for the item to arrive and initiate a return request. Back Market’s 30-day free return policy would apply here, so you wouldn’t incur costs for shipping the item back.

4. Confirm Cancellation/Return Process:

   • Once you’ve contacted support, ensure you receive confirmation of the cancellation or clear instructions on how to proceed with a return if the item has already shipped.
   • Keep records of all communication for your reference.

It’s important to act quickly if you wish to cancel, as orders can be processed and shipped by refurbishers relatively swiftly.

Backmarket.be vs. Competitors

When considering Backmarket.be, it’s helpful to understand how it stacks up against other players in the refurbished electronics market.

Key Competitors and Differentiators:

1. Manufacturer Certified Refurbished Programs e.g., Apple Refurbished Store, Dell Outlet, HP Refurbished:

   • Backmarket.be’s Edge: Generally offers a wider variety of brands and models, and often more competitive pricing, especially for older generations.
   • Competitor’s Edge: These programs offer the highest assurance of quality, often using genuine parts and coming with warranties directly from the manufacturer, sometimes even similar to new products. The devices are usually in “like-new” cosmetic condition.
2. Other Multi-Vendor Refurbished Marketplaces e.g., Swappie, Rebuy, CertiDeal, local national equivalents: Stillalpha.com Reviews

   • Backmarket.be’s Edge: Back Market is one of the largest and most established global players in this segment, boasting a vast network of professional refurbishers implied by “15 millions de clients”. This typically translates to a broader selection and competitive pricing due to volume. Their consistent 12-month warranty and 30-day free return are strong selling points.
   • Competitor’s Edge: Some competitors might specialize in certain brands e.g., Swappie focuses heavily on iPhones which could offer a slightly more tailored experience or specific expertise for those brands. Local competitors might offer faster shipping within a specific region. The cosmetic grading systems can vary slightly between platforms.

3. General E-commerce Platforms with Refurbished Sections e.g., Amazon Renewed, eBay Refurbished:

   • Backmarket.be’s Edge: Back Market is solely dedicated to refurbished products, which means their entire infrastructure, from customer support to quality control, is tailored to this niche. This can lead to a more specialized and reliable experience compared to general marketplaces where refurbished items might be a smaller, less integrated part of their business. Their emphasis on “professional refurbishers” and a standardized warranty across all vendors is a key benefit.
   • Competitor’s Edge: These platforms have immense reach and convenience, often integrating with existing customer accounts. They can offer a wider array of payment options and sometimes faster shipping for Prime/premium members. However, the quality control can be less consistent across various sellers, and the warranty might vary more significantly.

4. Peer-to-Peer Second-Hand Platforms e.g., Facebook Marketplace, local classifieds, Gumtree:

   • Backmarket.be’s Edge: Offers a completely different level of assurance. Back Market’s products come with a warranty, professional refurbishment, and a return policy, eliminating the risks associated with “as-is” private sales e.g., no warranty, potential scams, undisclosed defects.
   • Competitor’s Edge: Potentially the lowest prices, as you are buying directly from individuals, and the ability to inspect items in person.

Backmarket.be’s Unique Value Proposition:

Backmarket.be successfully carved out a niche by acting as a curated marketplace for professional refurbishers. This model allows them to:

• Offer a Wide Selection: By aggregating inventory from many refurbishers.
• Standardize Quality and Assurance: By imposing a minimum 12-month warranty and 30-day return policy on all listed products, regardless of the individual refurbisher.
• Build Trust: By vetting refurbishers and providing a centralized customer service point.
• Promote Sustainability: By making refurbished tech a mainstream, reliable option.

In summary, Backmarket.be stands out by offering a middle ground between the high assurance and higher cost of manufacturer refurbished programs and the low cost and higher risk of peer-to-peer sales.

It’s an excellent option for consumers who want reliability and savings without going directly to the manufacturer or taking the risk of private sales. Solamama.com Reviews

Important Considerations for Backmarket.be Users

While Backmarket.be offers a compelling value proposition, there are several important considerations that potential buyers should keep in mind to ensure a smooth and satisfactory experience.

These tips are based on general best practices for purchasing refurbished electronics and the specific nature of a marketplace model.

1. Understand the Condition Grading System

Back Market, like many refurbished sellers, uses a grading system to describe the cosmetic condition of devices.

Do not confuse “refurbished” with “like new” unless explicitly stated for the highest grade.

• Actionable Tip: Before purchasing, thoroughly review Back Market’s specific definitions for each grade e.g., “Mint,” “Good,” “Fair”. A “Fair” condition device will likely have visible scratches or dents, even if fully functional, which can be a surprise if expectations aren’t managed.

2. Read Refurbisher Reviews

While Back Market has an overarching warranty, the actual refurbishment and initial quality control are performed by individual refurbishers. Scalingwithsystems.com Reviews

• Actionable Tip: If available, look for reviews of the specific refurbisher selling the product you’re interested in. Back Market’s platform often allows customers to rate the refurbishers themselves, providing valuable insights into their consistency and service.

3. Battery Health Expectations

Refurbished devices have had previous owners, and battery health is a common concern.

While refurbishers are supposed to ensure functionality, a battery might not always be at 100% capacity, especially on older models.

• Actionable Tip: Check if the product description explicitly states a minimum battery health percentage e.g., “minimum 85% battery health”. If not, be prepared for potentially less than new battery life, or inquire with customer service. If battery life is critical, consider a device with a higher grade or a newer model.

4. Check for Specifics on Accessories

Sometimes, refurbished devices come with generic chargers or cables rather than original ones.

• Actionable Tip: The product listing should specify what accessories are included. If it’s not clear, assume generic accessories or inquire. This can be a minor detail but important for some users.

5. Leverage the 30-Day Return Policy

The 30-day free return policy is a significant safety net. Use it to your advantage.

• Actionable Tip: Upon receiving your device, thoroughly test all its functions: screen, camera, buttons, speakers, microphone, Wi-Fi, cellular connectivity, charging port, and battery. If anything is not as expected or malfunctions within this period, initiate a return immediately.

6. Understand the Warranty Process

The 12-month commercial warranty is a great feature, but understand how it works. Bestproductsreviews.co.uk Reviews

• Actionable Tip: Familiarize yourself with the warranty claim process. Typically, you would contact Back Market’s customer service, who would then coordinate with the refurbisher for repair, replacement, or refund. Keep all original packaging and documentation.

7. Data Wiping When Selling

If you’re selling your device through Back Market’s trade-in program, data security is paramount.

• Actionable Tip: Before sending your device, ensure you have completely wiped all your personal data through a factory reset. For iPhones, ensure “Find My iPhone” is turned off and the device is removed from your Apple ID. For Android, remove your Google account and perform a factory reset. This protects your privacy.

By keeping these considerations in mind, consumers can maximize the benefits of using Backmarket.be and have a positive experience with their refurbished electronics purchases or sales.

FAQs

What is Backmarket.be?

Backmarket.be is an online marketplace that connects consumers with professional refurbishers to buy and sell refurbished electronics, primarily smartphones, tablets, and laptops.

Are products on Backmarket.be truly refurbished or just used?

Based on the website’s claims, products on Backmarket.be are “reconditionné par des pros,” meaning they are professionally refurbished, cleaned, tested, and repaired by certified experts, not just sold “as-is” used.

What kind of warranty does Backmarket.be offer?

Backmarket.be offers a standard 12-month commercial warranty on all products purchased through their platform. Oakfield-direct.co.uk Reviews

What is the return policy on Backmarket.be?

Backmarket.be offers a 30-day free return policy, allowing customers to return a product for any reason within 30 days of delivery.

How much can I save by buying from Backmarket.be?

Savings can be significant, often ranging from 40% to over 60% compared to the price of a new device, depending on the model and its refurbished condition grade.

What are the different condition grades for devices on Backmarket.be?

While specific terms might vary, common grades typically include “Mint” or “Excellent” like new, “Good” light wear, and “Fair” visible cosmetic imperfections, with prices reflecting the grade.

Can I sell my old device on Backmarket.be?

Yes, Backmarket.be offers a trade-in program where you can get an instant quote for your old device and sell it to their network of professional refurbishers.

Is shipping free when selling my device to Backmarket.be?

Yes, typically, Backmarket.be provides a free shipping label for you to send your device to the refurbisher after accepting their offer. Mokana.nl Reviews

How long does it take to receive payment after selling a device to Backmarket.be?

Payment is usually processed promptly after the refurbisher receives and inspects your device to verify its condition.

What payment methods are accepted on Backmarket.be?

While not explicitly listed on the homepage, Backmarket.be typically accepts various secure online payment methods, including major credit cards.

Does Backmarket.be ship internationally?

Backmarket.be is the Belgian domain, implying operations primarily within Belgium.

For international shipping, you would need to check the specific Back Market domain for your country.

What if my refurbished device malfunctions after the 30-day return window but within the warranty period?

If your device malfunctions within the 12-month warranty period, you should contact Back Market’s customer service to initiate a warranty claim, which may involve repair, replacement, or refund. Accumentum.co Reviews

Are the batteries in refurbished phones on Backmarket.be new?

Not necessarily.

While tested for functionality, batteries in refurbished phones might not be at 100% capacity.

Some listings might specify a minimum battery health percentage.

Are accessories included with refurbished devices?

The inclusion of accessories varies.

While some devices might come with original accessories, others may include generic chargers or cables. Always check the specific product description.

How does Backmarket.be ensure the quality of refurbished products?

Backmarket.be partners exclusively with vetted professional refurbishers and enforces strict quality control guidelines, backed by their warranty and return policies.

Can I pay for my device in installments on Backmarket.be?

The homepage mentions “Est-ce que je peux payer en plusieurs fois?” Can I pay in multiple installments?, suggesting that installment payment options might be available, often through third-party financing partners.

How do I contact Backmarket.be customer service?

Look for a “Contact Us,” “Help,” or “Support” link on the Backmarket.be website, usually found in the footer, to find their customer service contact information.

What happens if the device I receive is not as described?

If the device you receive is not as described or has unexpected issues, you can utilize the 30-day free return policy to return it for a refund or exchange.

Does Backmarket.be sell brand-new devices?

No, Backmarket.be specializes exclusively in refurbished electronics, offering an alternative to buying new devices.

Why should I choose Backmarket.be over other second-hand marketplaces?

Backmarket.be differentiates itself by offering professionally refurbished devices with a standard 12-month warranty and 30-day free return policy, providing a higher level of trust and assurance than typical peer-to-peer second-hand sales.