Beyond20.com Review

Based on looking at the website Beyond20.com, it appears to be a legitimate and professional consulting firm specializing in ServiceNow implementation and IT service management ITSM. The site clearly positions itself as a “ServiceNow Elite Partner” focused on helping organizations accelerate time to value on the NOW platform.

The information provided is detailed, showcasing their expertise through various services, customer success stories, and an emphasis on a client-centric approach.

Overall Review Summary:

• Website Professionalism: High
• Clarity of Services: Excellent
• Credibility & Partnerships: Strong ServiceNow Elite Partner
• Transparency of Information: Good provides contact info, locations, social media
• Ethical Considerations from an Islamic perspective: Appears permissible, as it focuses on business process optimization and IT services, which inherently do not involve forbidden categories.
• Missing Elements: While comprehensive, the website doesn’t immediately display typical elements like a clear ‘About Us’ section with company history, or an easily accessible blog/news section that might provide broader insights beyond their core services. Pricing information is also absent, which is common for B2B consulting but could be a point of inquiry.
• Recommendation: Recommended for its stated purpose as an IT consulting firm.

Beyond20.com presents itself as a robust solution provider for organizations seeking to optimize their IT operations through ServiceNow.

They highlight core capabilities such as Federal Capabilities, ServiceNow Implementation, Best Practice Training, Managed Services, and Advisory + Assessment.

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The site features multiple customer success stories from diverse sectors like global transportation, higher education, global retail, and global shipping & logistics, illustrating their practical experience in areas like ITIL maturity assessments, ServiceNow SPM implementation, Cherwell to ServiceNow migration, and ServiceNow ITSM implementation.

Their ‘How We Work’ section emphasizes expertise, speed, and relationships, suggesting a client-focused and efficient service delivery model.

Given the nature of their services—improving efficiency, process optimization, and IT infrastructure—there appears to be no inherent conflict with Islamic ethical guidelines, as these services contribute to productivity and responsible business operations.

Best Alternatives for IT Service Management & Consulting:

Here are some top alternatives in the IT Service Management and consulting space, focusing on ethical, non-edible, non-forbidden products/services that are widely recognized:

• Accenture
  • Key Features: Global professional services company with extensive capabilities in strategy, consulting, digital, technology, and operations. Strong focus on enterprise technology solutions, including ServiceNow.
  • Average Price: Varies widely based on project scope. typically enterprise-level investments.
  • Pros: Broad industry expertise, global reach, comprehensive service offerings, established reputation.
  • Cons: Can be expensive for smaller businesses, large organizational structure might lead to slower decision-making on smaller projects.
• Deloitte
  • Key Features: One of the “Big Four” accounting firms, also a major player in consulting, offering services in strategy, operations, human capital, technology, and risk. Significant ServiceNow implementation practice.
  • Average Price: Project-based, premium pricing for their expertise.
  • Pros: Deep industry knowledge, strong analytical capabilities, reputable brand, extensive network.
  • Cons: High cost, primarily caters to large enterprises, less agile for quick-turnaround projects.
• Capgemini
  • Key Features: Multinational information technology services and consulting company, known for its expertise in digital transformation, cloud, AI, and cybersecurity, with a strong ServiceNow partnership.
  • Average Price: Competitive for large-scale IT projects.
  • Pros: Global delivery model, focus on innovation, strong technical capabilities, diverse service portfolio.
  • Cons: Project complexity can sometimes lead to longer timelines, may require significant client involvement.
• Wipro
  • Key Features: Indian multinational corporation that provides information technology, consulting and business process services. Strong in digital transformation, cloud services, and enterprise application solutions, including ServiceNow.
  • Average Price: Generally more cost-effective compared to some Western counterparts for similar services.
  • Pros: Large talent pool, competitive pricing, extensive experience in IT outsourcing and managed services.
  • Cons: Communication challenges can sometimes arise due to geographical differences, less personalized approach for smaller clients.
• HCLTech
  • Key Features: Global technology company providing IT consulting, enterprise transformation, remote infrastructure management, and engineering services. A prominent ServiceNow partner.
  • Average Price: Varies, generally competitive for large IT initiatives.
  • Pros: Strong engineering and R&D capabilities, focus on emerging technologies, global presence.
  • Cons: Bureaucratic processes can occasionally impact project agility, less known for boutique consulting.
• ServiceNow Professional Services
  • Key Features: Direct services offered by ServiceNow itself, ensuring unparalleled expertise and adherence to best practices for their platform.
  • Average Price: Premium, as they are the creators of the platform.
  • Pros: Deepest platform knowledge, direct access to product teams, latest feature implementation.
  • Cons: Higher cost, might have less industry-specific expertise compared to broader consulting firms, limited to ServiceNow only.
• ITIL Training and Certification Providers
  • Key Features: While not a direct consulting firm, ITIL certification and training are fundamental for ITSM best practices. These providers offer courses and certifications essential for internal teams to manage IT services effectively.
  • Average Price: Varies widely, from a few hundred dollars for online courses to several thousands for in-person training and exams.
  • Pros: Empowers internal teams, builds foundational knowledge, cost-effective for continuous improvement.
  • Cons: Requires internal resource dedication, doesn’t provide external consulting or implementation support.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Beyond20.com Review & First Look

Beyond20.com immediately strikes the user as a focused and professional entity specializing in IT service management ITSM and the ServiceNow platform.

The homepage emphasizes their status as a “ServiceNow Elite Partner,” which is a significant indicator of their expertise and validated capabilities within the ServiceNow ecosystem.

For anyone evaluating a partner for ServiceNow implementations, this designation alone carries considerable weight, suggesting a high level of technical proficiency and client success.

The site’s primary goal is clear: to accelerate “time to value on the NOW platform” for their clients.

This direct approach caters to organizations looking for tangible benefits and efficient project delivery. Fabmarks.com Review

Clarity of Services Offered

Beyond20.com outlines its core services clearly, highlighting areas such as ServiceNow Implementation, Best Practice Training, Managed Services, and Advisory + Assessment. Each of these services is presented with a brief description, making it easy for a potential client to understand the scope of their offerings. The site provides specific examples of how these services translate into real-world solutions, which is crucial for building trust.

Focus on Transformative Solutions

The repeated phrase “FOCUSED ON TRANSFORMATIVE SOLUTIONS” underlines Beyond20’s commitment to not just implementing software but driving significant operational improvements.

This suggests they aim to provide strategic value rather than just technical deployment.

They position themselves as partners in changing “Work Life,” indicating a broader impact on organizational efficiency and employee experience, which is a key selling point in the modern business environment.

Beyond20.com Features

Beyond20.com showcases a range of features designed to attract and inform potential clients. Valuroo.com Review

These features highlight their expertise, their approach to client engagement, and the tangible results they deliver.

The site’s structure is built around illustrating their capabilities through success stories and outlining their operational philosophy.

Customer Success Stories

A prominent feature on Beyond20.com is the inclusion of detailed Customer Success Stories. These case studies provide concrete examples of their work, including:

• Global Transportation Leader: Focuses on an ITIL Maturity Assessment and how Beyond20 identified gaps in Service Configuration Management Practice SCM and CMDB, leading to improved core practices and increased automation. This demonstrates their analytical capabilities and ability to provide actionable recommendations.
• Higher Education: Details a ServiceNow SPM Service Portfolio Management implementation, highlighting how the university achieved smoother demand-to-project processes, data-driven decisions, enhanced security, and optimized resource utilization. This case showcases their project management and workflow optimization skills.
• Global Retail Company: Chronicles a Cherwell to ServiceNow Migration, emphasizing a rapid deployment under eight weeks and a seamless transition. This speaks to their efficiency and expertise in complex data migration and system integration.
• Global Shipping & Logistics: Describes a ServiceNow ITSM IT Service Management implementation to replace a legacy tool, resulting in significant cost savings, a modern cloud-based system, and a solid CMDB foundation. This highlights their ability to deliver tangible ROI and improve foundational IT infrastructure.

These stories collectively build a compelling narrative of their capabilities, providing evidence of successful outcomes across diverse industries.

According to a 2023 report by Grand View Research, the global IT consulting market size was valued at USD 248.69 billion in 2022 and is expected to grow, with client success stories being a critical factor in vendor selection Grand View Research, “IT Consulting Market Size, Share & Trends Analysis Report,” 2023. Timesharescam.com Review

Industries Served

Beyond20.com clearly lists the various Industries We Serve, which include:

• Federal Government
• State/Local Government
• Education
• Retail
• Healthcare
• MSP Managed Service Providers
• Non-Profit
• Food & Beverage
• Financial Services

This broad list indicates their versatility and experience across a wide range of sectors, making them appealing to diverse organizations.

It also implies an understanding of the unique compliance and operational requirements of each industry.

How We Work: A Different Approach

Beyond20.com outlines its operational philosophy under the heading “How We Work: A Different Approach,” focusing on three key pillars:

• Expertise: All consultants and trainers have extensive real-world and leadership experience, ensuring actionable, tailored advice. This speaks to the quality of their human capital.
• Speed: Their company culture and organizational structure are built on ensuring rapid time to value, emphasizing efficiency and getting things right “the first time.” This addresses a common client concern about project delays.
• Relationships: They prioritize long-term client success, asserting that “If you’re not successful, we aren’t either.” This highlights a partnership approach and commitment to ongoing support.

This section provides insight into their internal values and how they translate into client benefits, reinforcing their commitment to effective and lasting solutions. Londonhouseshare.net Review

Beyond20.com Pros & Cons

When evaluating a service provider like Beyond20.com, it’s essential to weigh its strengths and weaknesses.

Based on the information presented on their homepage, we can identify several distinct advantages and a few areas where more information might be beneficial.

Pros:

• ServiceNow Elite Partner Status: This is perhaps their strongest selling point. The “Elite Partner” designation from ServiceNow indicates a proven track record of successful implementations, high customer satisfaction, and deep expertise with the platform. This status is earned through rigorous criteria and distinguishes them from many other consulting firms. According to ServiceNow’s partner program criteria, Elite Partners demonstrate significant investment in ServiceNow expertise and consistently deliver high-quality solutions.
• Clear Specialization: Beyond20.com is laser-focused on ServiceNow and IT Service Management. This specialization suggests a depth of knowledge that generalist consulting firms might lack, ensuring expert-level advice and execution for their niche.
• Tangible Case Studies: The website provides multiple detailed customer success stories across various industries. These case studies offer concrete evidence of their capabilities and the positive impact they’ve had on diverse clients, demonstrating their ability to deliver measurable results, such as cost savings and increased efficiency.
• Emphasis on “Time to Value”: Their stated goal of “accelerating time to value on the NOW platform” aligns with modern business demands for quick ROI and efficient project delivery. This focus is a significant advantage for clients looking to rapidly leverage their technology investments.
• Experienced Team: The “Expertise” pillar under “How We Work” highlights that their consultants and trainers possess “extensive real-world and leadership experience.” This suggests a highly skilled and knowledgeable team capable of providing actionable and tailored advice.
• Broad Industry Reach: Serving industries from Federal Government to Financial Services demonstrates their adaptability and understanding of different sector-specific needs and compliance requirements.
• Physical Presence: Listing three office locations Washington, DC. Tempe, AZ. San Diego, CA provides a sense of established presence and accessibility, which can be reassuring for potential clients, especially those preferring in-person engagements.

Cons:

• Lack of Immediate Pricing Transparency: While common for B2B consulting, the website does not provide any public pricing information or even general estimates. This necessitates direct contact to understand potential investment, which could be a barrier for some initial inquiries.
• Limited “About Us” Detail: The homepage’s “Learn More” links under “How We Work” redirect to broader pages. A more direct, prominent “About Us” section on the homepage detailing company history, leadership team, or specific values beyond service delivery could enhance trust and connection.
• No Public Blog/News Section on Homepage: While there are “Related Resources” like videos and white papers, a regularly updated blog or news section visible from the homepage could showcase their ongoing thought leadership, industry insights, and company culture more dynamically.
• No Client Testimonials Quotes: While case studies are strong, short, direct client testimonials quotes on the homepage could offer quick, impactful endorsements and add another layer of social proof.
• No Direct Chat/Immediate Support Option: The primary call to action is to “Book a Conversation.” While appropriate for high-value services, the absence of an immediate chat function for quick questions might deter some users.

Beyond20.com Alternatives

Given Beyond20.com’s specialization in ServiceNow consulting and IT Service Management, a comprehensive list of alternatives would include other leading consulting firms, specialized ServiceNow partners, and general IT services providers.

The goal is to provide diverse options that align with ethical considerations and offer robust solutions for similar needs.

These alternatives are prominent in the US and global markets. Fakediploma58.com Review

Here are seven ethical, non-edible, and relevant alternatives to Beyond20.com, focusing on their strengths and key offerings:

1. Avanade

   • Key Features: A joint venture between Accenture and Microsoft, Avanade is a leading provider of digital, cloud, and advisory services, heavily focused on the Microsoft ecosystem but also offering strong enterprise application implementation services, including ITSM solutions. They bring a deep understanding of enterprise architecture and digital transformation.
   • Price Range: Enterprise-level, custom quotes based on project complexity and duration.
   • Pros: Combines the strengths of Accenture’s consulting prowess with Microsoft’s technology expertise, strong global delivery capabilities, comprehensive service portfolio from strategy to managed services.
   • Cons: Primarily focused on Microsoft technologies, which might not be ideal if a client exclusively uses other platforms. can be a significant investment for smaller organizations.

2. Logic20/20

   • Key Features: A business and technology consulting firm that provides services in digital transformation, data & analytics, and managed services. They work with various platforms, including ServiceNow, to help clients optimize operations and drive growth. Their approach is often characterized by a blend of strategic insight and practical implementation.
   • Price Range: Mid-to-high market, project-based pricing.
   • Pros: Strong reputation for delivering measurable results, client-centric approach, combines strategic consulting with technology implementation, agile and responsive.
   • Cons: Smaller global footprint compared to the largest consulting firms, may have a narrower range of very specialized niche services than some hyper-focused players.

3. Guidehouse

   • Key Features: A leading global provider of consulting services to the public sector and commercial markets, with expertise in digital modernization, cybersecurity, and enterprise IT strategy. They offer comprehensive solutions, including ServiceNow implementation, particularly for government and regulated industries.
   • Price Range: Enterprise-level, custom proposals.
   • Pros: Deep expertise in government and highly regulated sectors, strong focus on security and compliance, significant experience in large-scale digital transformation initiatives.
   • Cons: May be less tailored for very small businesses, primary focus is on public sector and highly regulated commercial markets.

4. CGI Inc. Rjbodywear.com Review

   • Key Features: One of the largest independent IT and business consulting services firms in the world, CGI offers a wide range of services including IT and business consulting, systems integration, and managed IT and business process services. They have extensive experience with enterprise platforms like ServiceNow across diverse industries.
   • Price Range: Varies significantly based on project scope and region.
   • Pros: Vast global presence, broad range of services, strong local client engagement model, extensive industry expertise.
   • Cons: Can be perceived as more traditional in approach compared to agile, boutique firms. project timelines might be longer for very complex engagements.

5. Computer Sciences Corporation CSC – now DXC Technology

   • Key Features: DXC Technology is a global IT services company formed by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise. They provide end-to-end IT services, including cloud, security, applications, analytics, and enterprise platforms like ServiceNow, with a strong focus on digital transformation.
   • Price Range: Large enterprise contracts, customized pricing.
   • Pros: Global reach and scale, extensive experience in managing complex IT environments for large corporations, strong portfolio of managed services.
   • Cons: Focus heavily on large enterprise clients, may not be as nimble for smaller projects, internal restructuring can sometimes impact service delivery.

6. Atos

   • Key Features: A global leader in digital transformation with expertise in cybersecurity, cloud, high-performance computing, and digital workplace solutions. Atos provides consulting, systems integration, and managed services for enterprise platforms, including ServiceNow, to help organizations achieve digital sovereignty and operational efficiency.
   • Price Range: Enterprise solutions, custom pricing.
   • Pros: Strong European presence with a growing global footprint, focus on innovation and sustainable digital solutions, comprehensive managed services capabilities.
   • Cons: Brand recognition in the US market might be less compared to some US-headquartered firms, may be less flexible for very niche requirements.

7. NTT DATA

   • Key Features: A global IT services provider and a leader in digital business and IT transformation. NTT DATA offers a broad spectrum of services including consulting, application services, infrastructure services, and business process outsourcing, with significant capabilities in implementing and managing ServiceNow for various industries.
   • Price Range: Enterprise-level, project-specific quotes.
   • Pros: Part of a massive global network NTT Group, strong capabilities in digital transformation and innovation, reliable and established presence in multiple markets.
   • Cons: Large organizational structure can sometimes lead to slower decision-making, less agile for smaller, quick-turnaround projects.

These alternatives offer a range of specialized expertise and global reach, allowing organizations to choose a partner that best fits their specific needs, budget, and strategic goals for IT service management and digital transformation.

How to Cancel Beyond20.com Subscription

Beyond20.com primarily operates as a B2B business-to-business consulting and services firm, focusing on projects, implementations, and managed services rather than recurring subscriptions in the typical consumer sense. Laptopscreenonline.com Review

Therefore, the concept of “cancelling a Beyond20.com subscription” as one might cancel a SaaS product or a streaming service does not directly apply.

Understanding Beyond20’s Service Model

Beyond20’s service model is based on client engagements, which usually involve:

• Project-based work: One-time implementations, assessments, or migrations.
• Managed Services agreements: Ongoing support and administration for a specific duration, often with a contract outlining terms.
• Training programs: Often one-off or short-term courses.

For project-based work, the engagement concludes upon project completion. For managed services or ongoing support, the terms of cancellation or termination would be stipulated in the Service Level Agreement SLA or the Master Services Agreement MSA signed between Beyond20 and the client.

Steps to “Cancel” or Terminate a Beyond20 Engagement

If a client wishes to cease services with Beyond20, they would need to:

1. Review the Contract/Agreement: The first and most crucial step is to meticulously review the existing contract MSA, SLA, or Statement of Work – SOW that was signed with Beyond20. This document will contain specific clauses regarding: Staydanfreightservices.com Review

   • Termination clauses: Conditions under which either party can terminate the agreement.
   • Notice periods: The required advance notice for termination e.g., 30, 60, or 90 days.
   • Early termination fees: Any penalties or costs associated with terminating the agreement before its stipulated end date.
   • Data handover procedures: How client data and intellectual property will be returned or transitioned.
   • Payment obligations: What outstanding payments are due upon termination.
2. Initiate Formal Communication: Once the contract terms are understood, the client should formally communicate their intent to terminate the services in writing. This typically involves sending a formal letter or email to their Beyond20 account manager or the designated contact person, referencing the specific contract and outlining the termination date.

3. Negotiate Transition Plan: A professional services firm like Beyond20 would typically work with the client to develop a transition plan. This ensures a smooth handover of services, knowledge transfer, and any necessary data migration to either the client’s internal team or a new service provider. This negotiation might cover:

   • Phased termination of services.
   • Support during the transition period.
   • Final invoicing and settlement.

4. Confirm Termination: Ensure that Beyond20 acknowledges the termination request and provides written confirmation of the agreed-upon termination date and any final steps.

Important Note: Terminating a B2B service agreement is a formal process distinct from cancelling a consumer subscription. It requires careful adherence to contractual terms to avoid legal or financial repercussions. It’s always advisable to consult with legal counsel if there are any ambiguities in the contract.

How to Cancel Beyond20.com Free Trial

Based on the information available on Beyond20.com’s homepage, there is no mention or apparent offering of a “free trial” for their services in the typical sense that one might find for a software product. Lourdesmckeen.org Review

Beyond20 operates as a professional consulting and implementation firm for ServiceNow, and their engagement model is geared towards client-specific projects and long-term partnerships, not trial periods for a service they provide.

Understanding Beyond220’s “Trial” Equivalents Consultation

Instead of a free trial, Beyond20 offers what can be considered an initial, low-commitment engagement:

• “Book a Conversation with Our Experts”: This is their primary call to action. This implies an initial consultation or discovery call where potential clients can discuss their needs without any upfront cost. This serves as a “trial” of their consultative approach and allows both parties to assess fit before committing to a paid engagement.

No Cancellation Process for Non-existent Free Trials

Since Beyond20 does not offer a public “free trial” that requires cancellation, there are no specific steps to cancel one.

If a potential client has had an initial conversation and decides not to proceed, no further action is required beyond simply not engaging in a formal contract for services.

There are no accounts to close or recurring charges to stop if no formal agreement was ever entered into. Teacupandcakes.com Review

What if an Agreement Was Signed for a Pilot Project?

In rare cases, a consulting firm might offer a small, limited-scope pilot project as a precursor to a larger engagement, which could be informally seen as a “trial.” However, even these pilot projects would typically be governed by a formal, albeit smaller, Statement of Work SOW or agreement.

In such a scenario, the process to “cancel” or terminate would revert to the general B2B contract termination guidelines discussed previously:

• Review the specific SOW for termination clauses.
• Provide formal written notice as per the contract.
• Settle any outstanding payments for work performed.

In essence, for Beyond20.com, the concept of cancelling a “free trial” is not applicable because their business model focuses on tailored professional services rather than standardized, trial-eligible product offerings.

Beyond20.com Pricing

As a business-to-business B2B professional services and consulting firm specializing in ServiceNow implementation and IT service management, Beyond20.com does not publicly list any pricing information on its website.

This is a standard practice for companies offering customized solutions where the cost is highly dependent on the scope, complexity, duration, and specific requirements of each client’s project. Kewi.com Review

Factors Influencing Beyond20’s Pricing

The pricing for services offered by Beyond20 would typically be determined by several key factors:

• Type of Service:
  • Implementation: Costs vary significantly based on the ServiceNow module being implemented e.g., ITSM, SPM, HRSD, CSM, the number of users, integrations with existing systems, and the level of customization required.
  • Advisory & Assessment: Typically based on a daily or hourly rate for consultants, or a fixed price for a specific assessment deliverable e.g., ITIL Maturity Assessment.
  • Managed Services: Often structured as a recurring monthly or annual fee, based on the scope of support, number of incidents, and complexity of the environment.
  • Training: Can be priced per person, per session, or as a fixed rate for dedicated corporate training.
• Project Scope and Complexity: A simple module implementation for a small organization will cost significantly less than a large-scale, multi-module rollout for a global enterprise with complex integrations and data migrations.
• Duration of Engagement: Longer projects naturally incur higher costs.
• Consultant Experience Level: Senior consultants with specialized expertise often command higher rates.
• Client Size and Industry: While Beyond20 serves various industries, specific industry compliance requirements or large enterprise demands might influence pricing.
• Geographical Location: Although Beyond20 lists US offices, resource rates can sometimes vary.

How to Obtain Pricing Information

To get an accurate pricing estimate from Beyond20.com, a prospective client would need to:

1. Initiate Contact: Use the “Book a Conversation with Our Experts” or “CONTACT US” forms on their website.
2. Engage in Discovery: Beyond20’s team would likely conduct a discovery phase, which might involve meetings, workshops, and data gathering, to fully understand the client’s environment and formulate a tailored proposal.
3. Receive a Customized Proposal: Based on the discovery, Beyond20 would then provide a detailed proposal outlining the scope of work, deliverables, timeline, and associated costs.

General Industry Benchmarks

While Beyond20’s specific pricing isn’t public, industry benchmarks for ServiceNow implementation projects typically range from tens of thousands of dollars for small, focused projects to several millions for large, enterprise-wide deployments.

For example, a basic ITSM implementation might start from $50,000 to $100,000, while a complex, multi-module, multi-year transformation project could easily exceed $1 million.

Managed services contracts for ServiceNow typically range from $5,000 to $50,000+ per month, depending on the breadth of support. Paperplus.eu Review

These figures are illustrative and vary widely by provider and project specifics.

In conclusion, clients interested in Beyond20’s services should expect a consultative sales process leading to a customized pricing proposal rather than off-the-shelf rates.

Beyond20.com vs. Leading IT Consulting Firms

When evaluating Beyond20.com against other leading IT consulting firms, especially those with a strong focus on ServiceNow, several distinctions and commonalities emerge.

Beyond20 positions itself as an “Elite Partner,” which is a significant competitive differentiator in the ServiceNow ecosystem.

Beyond20.com’s Core Strengths in Comparison:

• Niche Specialization: Beyond20’s primary strength lies in its deep, unwavering focus on ServiceNow. While larger firms like Accenture or Deloitte offer ServiceNow services, they do so as part of a much broader portfolio of IT, strategy, and business consulting. This specialization means Beyond20 might offer a more concentrated pool of ServiceNow-certified experts and potentially a more agile, dedicated approach for ServiceNow-centric projects. This laser focus can be a huge advantage for clients who know precisely what they need on the ServiceNow platform.
• “Elite Partner” Status: This is a top-tier designation from ServiceNow, indicating a high volume of successful implementations, certified consultants, and demonstrated customer satisfaction. Many large firms also achieve this, but for a mid-sized specialist like Beyond20, it’s a powerful validation of their competence and commitment to the platform.
• Client-Centric Philosophy Speed, Expertise, Relationships: Beyond20 explicitly highlights its approach focused on “rapid time to value” and building long-term “relationships.” While larger firms also strive for client success, their scale can sometimes lead to more standardized processes. Beyond20’s emphasis on speed and tailored advice as noted in their “How We Work” section suggests a potentially more personalized and efficient engagement for certain project types.

Where Larger Firms May Have an Edge:

• Breadth of Services: Global consulting giants like Accenture, Deloitte, Capgemini, or Wipro offer an unparalleled breadth of services beyond just ServiceNow. They can provide end-to-end solutions covering strategy, M&A, change management, cybersecurity, custom application development, and industry-specific expertise that might extend far beyond the IT Service Management domain. For organizations looking for a single partner to handle multiple complex business transformations, a larger firm might be more suitable.
• Global Scale and Resources: Firms like DXC Technology or NTT DATA have massive global footprints, allowing them to support clients in virtually any geography and deploy vast resources for extremely large, multi-national projects. Beyond20, with its three US offices, is more regionally focused, though still serving national and global clients.
• Deep Industry Verticals Non-IT Focused: While Beyond20 serves various industries, larger firms often have dedicated industry practices with deep understanding of specific market dynamics, regulatory environments, and non-IT business processes e.g., supply chain for retail, clinical operations for healthcare that go beyond the ITSM layer.
• Bench Strength and Redundancy: Larger firms typically have a much larger bench of consultants, providing greater flexibility in staffing, faster ramp-up times, and more redundancy for critical projects.

Comparison Takeaway:

• Choose Beyond20 if: You have a clear, specific need for ServiceNow implementation, optimization, or managed services. You value a highly specialized partner with a proven track record specifically on the ServiceNow platform, and you appreciate a focused, agile approach with direct engagement. For organizations seeking significant “time to value” within their existing ServiceNow ecosystem, Beyond20’s specialization could be a perfect fit.
• Choose a Larger Firm e.g., Accenture, Deloitte, Capgemini if: You require a broader range of consulting services beyond just ServiceNow, need support across multiple global locations, or are undertaking a massive, complex digital transformation that integrates various enterprise systems and business processes. These firms offer a “one-stop-shop” for comprehensive strategic and technological change.

Ultimately, the best choice depends on the specific needs, scale, and strategic objectives of the organization. 2gether.schemeserve.com Review

Beyond20.com clearly carves out a strong position within its specialized niche.

FAQ

What is Beyond20.com?

Beyond20.com is a professional services and consulting firm specializing in ServiceNow implementation and IT service management ITSM. They are recognized as a ServiceNow Elite Partner, focusing on helping organizations accelerate time to value on the ServiceNow platform through various services like implementation, training, managed services, and advisory.

Is Beyond20.com a legitimate company?

Yes, Beyond20.com appears to be a legitimate and well-established company.

Their website is professional, clearly outlines their services, showcases multiple customer success stories, lists physical office locations, and highlights their “ServiceNow Elite Partner” status, all of which are strong indicators of legitimacy.

What services does Beyond20.com offer?

Beyond20.com offers a range of services including ServiceNow Implementation, Best Practice Training, Managed Services for ServiceNow system administration, and Advisory + Assessment services, such as ITIL Maturity Assessments. Paintings-gallery.com Review

They focus on optimizing IT operations and driving digital transformation for their clients.

What is a ServiceNow Elite Partner?

A ServiceNow Elite Partner is the highest tier of partnership within ServiceNow’s ecosystem.

It signifies that a company has demonstrated exceptional expertise, a strong track record of successful implementations, high customer satisfaction, and significant investment in ServiceNow-certified professionals.

Can I get a free trial of Beyond20.com’s services?

No, Beyond20.com does not offer a traditional “free trial” for its consulting and implementation services.

Their engagement model typically starts with an initial, free “Book a Conversation with Our Experts” consultation to discuss client needs before any formal project or agreement begins. Legito.com Review

How do I contact Beyond20.com?

You can contact Beyond20.com through the “Book a Conversation with Our Experts” link or the “CONTACT US” forms prominently featured on their website.

They also list phone numbers for their office locations in Washington, DC, Tempe, AZ, and San Diego, CA.

Does Beyond20.com offer ITIL training?

Yes, Beyond20.com explicitly mentions “Best Practice Training” and demonstrates expertise in ITIL Information Technology Infrastructure Library through their “ITIL Maturity Assessment” case study, indicating they provide training related to ITIL best practices.

What industries does Beyond20.com serve?

Beyond20.com serves a wide range of industries including Federal Government, State/Local Government, Education, Retail, Healthcare, MSPs Managed Service Providers, Non-Profit, Food & Beverage, and Financial Services.

What is Beyond20.com’s approach to client engagement?

Beyond20.com emphasizes a “different approach” based on Expertise experienced consultants, Speed rapid time to value, and Relationships long-term client success, aiming to provide actionable, tailored advice and efficient service delivery.

Does Beyond20.com provide pricing information on its website?

No, Beyond20.com does not publicly display pricing information on its website.

As a B2B consulting firm, pricing is typically customized based on the specific scope, complexity, and duration of each client’s project or managed service agreement.

How does Beyond20.com accelerate time to value?

Beyond20.com claims to accelerate time to value on the NOW platform by leveraging their expertise, efficient project methodologies speed, and focus on actionable solutions, as evidenced by their rapid implementation and migration success stories.

What kind of customer success stories does Beyond20.com highlight?

Beyond20.com highlights success stories involving ITIL maturity assessments, ServiceNow Service Portfolio Management SPM implementation, Cherwell to ServiceNow migrations, and ServiceNow ITSM implementation for clients in diverse sectors like transportation, higher education, retail, and logistics.

Where are Beyond220.com’s offices located?

Beyond20.com has office locations in Washington, DC. Tempe, AZ. and San Diego, CA.

Is Beyond20.com suitable for small businesses?

While Beyond20.com primarily works with larger organizations as evidenced by their case studies Global Transportation Leader, Global Retail Company, their focus on “accelerating time to value” and tailored advice could potentially benefit smaller businesses with significant ServiceNow needs, though project costs would need to be discussed.

Does Beyond20.com offer managed services for ServiceNow?

Yes, Beyond20.com explicitly lists “Managed Services” as one of their core offerings, which includes ongoing support and administration for ServiceNow environments.

How does Beyond20.com handle data migration during system transitions?

Based on their Cherwell to ServiceNow Migration case study, Beyond20.com utilizes proprietary data migration toolsets to rapidly move client records into ServiceNow, emphasizing integrity and continuity during the transition.

Does Beyond20.com have social media presence?

Yes, Beyond20.com has links to its social media profiles on its homepage, including Facebook, Twitter, YouTube, and LinkedIn, allowing users to connect and follow their updates.

What is the primary focus of Beyond20.com’s services?

The primary focus of Beyond20.com’s services is optimizing IT Service Management ITSM and leveraging the ServiceNow platform to improve organizational efficiency, streamline processes, and enhance overall “Work Life” for their clients.

How can I get a detailed proposal from Beyond20.com?

To get a detailed proposal, you would need to initiate contact with Beyond20.com, typically by booking a conversation or submitting an inquiry through their contact forms.

They would then conduct a discovery process to understand your specific requirements and subsequently provide a customized proposal.

Does Beyond20.com provide ongoing support after implementation?

Yes, through their “Managed Services” offering, Beyond20.com indicates that they provide ongoing support and administration, reinforcing their commitment to long-term client relationships.