Billiant.com Reviews

Based on checking the website, Billiant.com appears to be a business support system BSS provider specializing in telecommunications.

They offer solutions designed to streamline operations, manage subscriptions, and handle billing for mobile, fixed, broadband, and TV services.

The platform caters to both new and existing operators, aiming to provide a future-proof, flexible, and efficient system that helps businesses manage customer engagement, product bundling, and automated workflows.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Understanding Billiant.com’s Core Offering: A Deep Dive into Business Support Systems

Billiant.com positions itself as a crucial partner for telecommunications operators, offering a robust Business Support System BSS designed to tackle the complexities of modern telecom operations.

Think of a BSS as the central nervous system for a telecom company, handling everything from customer sign-ups and service provisioning to billing, product management, and customer care.

Billiant seems to grasp this, promising solutions that are “FAST. EASY. FLEXIBLE.”

What is a Business Support System BSS and Why is it Critical?

A Business Support System BSS encompasses a suite of software applications that support customer-facing activities. This includes order management, product catalog, customer relationship management CRM, service provisioning, and, critically, billing. For a telecom operator, whether they’re a massive multinational or a nimble Mobile Virtual Network Operator MVNO, the BSS is the engine that drives revenue and customer satisfaction. Without a robust BSS, operators face inefficiencies, billing errors, slow service activation, and disgruntled customers—all of which directly impact profitability and market share. Recent industry reports highlight that BSS modernization is a top priority for over 60% of telecom operators globally, driven by the need to support new services like 5G and IoT, improve customer experience, and reduce operational costs.

Key Components of Billiant’s BSS Solution

Billiant highlights several key components within its BSS offering that are essential for modern telecom operations. These include: Sistrix.com Reviews

• Subscription Management: Handling various types of subscriptions, from mobile plans to broadband packages, with complex billing cycles.
• Billing Solutions: Generating accurate invoices, managing payments, and supporting various payment methods credit cards, payment apps, invoices. This also includes advanced features like discounting and bundling.
• Customer Care: Providing tools for customer self-service via apps and “my pages” and facilitating efficient customer support interactions.
• Product Catalog & Bundling: Enabling operators to create and manage diverse product offerings, including multi-play bundles that combine mobile, fixed, broadband, and TV services.
• Automated Workflows: Streamlining operational processes, from customer onboarding to service activation, through configurable workflows.

The Impact of an Effective BSS on Operator Success

The ripple effect of a well-implemented BSS is substantial. Operators can expect:

• Reduced Operational Costs: Automation minimizes manual errors and repetitive tasks, leading to significant cost savings. Studies show that efficient BSS solutions can reduce operational expenditures by 15-25%.
• Faster Time-to-Market: The ability to quickly configure new products and services means operators can respond to market demands with agility, launching new bundles or promotions in weeks, not months.
• Improved Customer Experience: Seamless onboarding, accurate billing, and effective self-service options lead to higher customer satisfaction and reduced churn. A positive customer experience is directly correlated with a higher Customer Lifetime Value CLV.
• Enhanced Revenue Streams: Flexible pricing models, advanced bundling capabilities, and real-time insights allow operators to optimize revenue generation and explore new service offerings.
• Scalability: A robust BSS can scale with the business, accommodating growth in subscriber numbers and service complexity without requiring major overhauls.

Billiant for New Operators: “MVNO in a Box” and Go-to-Market Strategy

Billiant dedicates a significant portion of its offering to new operators, specifically mentioning an “MVNO in a box” solution.

This indicates a bundled, ready-to-deploy system designed to lower the barrier to entry for aspiring mobile virtual network operators.

Starting a telecom operation from scratch is incredibly complex, requiring a vast array of technological infrastructure, regulatory compliance, and business processes.

Billiant aims to simplify this by providing a comprehensive SaaS solution that handles many of the technical heavy lifting, allowing new operators to focus on sales and customer support. Acre.com Reviews

What is an MVNO and Its Challenges?

An MVNO Mobile Virtual Network Operator is a wireless communications services provider that does not own the wireless network infrastructure over which it provides services to its customers.

Instead, it enters into a business agreement with a mobile network operator MNO to obtain bulk access to network services at wholesale rates, then sets its own retail prices. The primary challenges for new MVNOs include:

• Infrastructure Costs: While they don’t own the radio access network, MVNOs still need robust IT infrastructure for billing, customer management, and service provisioning.
• Time-to-Market: Getting services up and running quickly to capitalize on market opportunities.
• Product Differentiation: Standing out in a crowded market.
• Customer Acquisition & Retention: Building a subscriber base and keeping them satisfied.

Billiant’s “MVNO in a Box” Components

Billiant’s “MVNO in a box” solution appears to bundle essential components to address these challenges:

• SaaS Solution for Fast Go-to-Market: This implies a cloud-based, subscription service that allows new operators to deploy quickly without significant upfront capital investment in hardware or software licenses. Billiant claims a short time-to-market of 3-6 months, which is remarkably fast for a telecom launch.
• Complete Mobile Ecosystem: This likely includes pre-integrated modules for customer sign-up, onboarding, mobile apps, payment solutions, and SIM/eSIM distribution.
• Plug-and-Play MNO Connection: The ability to easily connect to any Mobile Network Operator MNO or provider is crucial for MVNOs to secure wholesale agreements.
• Flexible Product Packaging: Tools to create diverse mobile product sets, bundles, and manage business rules, allowing new MVNOs to innovate with their service offerings.
• Seamless Customer Onboarding: Features like integrated credit checks and managed eSIM/SIM distribution to simplify the customer journey.
• Customer Apps and “My Pages”: Providing self-service options for customers, reducing the load on customer support.
• Pre- and Post-Payment Solutions: Supporting various payment methods to cater to different customer preferences.
• Ledger Management and BI: Tools for financial oversight, data warehousing, predictive models, and analytics to gain insights into customer and financial data. This is critical for strategic decision-making.

The “Pay-as-You-Grow” Model for Startups

The “low entry level pay-as-you-grow price model” is particularly attractive for new operators.

This minimizes initial financial risk and allows the operational costs to scale directly with the business’s growth, making it a viable option for bootstrapped startups or those with limited initial funding. Digitalbridge.com Reviews

This model is becoming increasingly popular across SaaS industries, as it aligns provider incentives with customer success.

Billiant for Existing Operators: Modernizing and Remedying Headaches

Beyond catering to startups, Billiant also positions itself as a solution for established B2B/B2C operators looking to modernize their existing business support systems.

Many legacy telecom systems are cumbersome, inflexible, and expensive to maintain, creating “billing and customer care headaches” as Billiant puts it.

Billiant promises to remedy these issues by offering a more efficient, flexible, and future-proof alternative.

Challenges with Legacy BSS Systems

Existing operators often face a myriad of challenges with their outdated BSS infrastructure: Adv3nture.com Reviews

• High Maintenance Costs: Legacy systems require specialized skills and often involve significant operational expenditure OpEx for patching, upgrading, and troubleshooting.
• Lack of Agility: Implementing new products, services, or pricing models can be a slow, complex, and costly process, often requiring extensive custom development. This hinders an operator’s ability to respond quickly to market changes.
• Data Silos: Information is often fragmented across disparate systems, leading to inconsistent data, poor customer insights, and inefficient processes.
• Poor Scalability: Legacy systems may struggle to cope with increasing subscriber numbers or the introduction of bandwidth-intensive services like 5G or fiber broadband.
• Suboptimal Customer Experience: Outdated systems can lead to billing errors, slow service activation, and fragmented customer interactions, impacting customer satisfaction and increasing churn. A recent Accenture report indicated that 75% of telecom customers are frustrated with their service provider’s digital experience, often stemming from underlying BSS limitations.
• Limited Automation: Many processes are manual, leading to higher operational costs and increased error rates.

How Billiant Addresses Existing Operator Pain Points

Billiant aims to resolve these issues by offering a modern, configurable BSS:

• Full Multi-play Support: This is a critical feature for operators who offer a combination of services mobile, fixed/VoIP, broadband, TV. Billiant’s ability to bundle these services seamlessly addresses a major pain point for operators trying to manage complex customer portfolios.
• Advanced Product Bundling & Pricing: Moving beyond simple tariffs to sophisticated bundling with a “vast range of pricing & discounting options” allows operators to create highly competitive and personalized offers.
• Automated Processes with Configurable Workflows: This promises to significantly reduce manual intervention, leading to greater efficiency, fewer errors, and faster service delivery. Automation can lead to a 30-40% reduction in processing time for common tasks.
• Speed and Agility Through Configuration Instead of Development: This is a key differentiator. Instead of costly and time-consuming custom coding, operators can leverage Billiant’s system to configure new offerings and workflows, dramatically shortening time-to-market. This shift can cut implementation times by 50% or more.
• Lower Cost of Operations: By streamlining processes, reducing manual effort, and offering flexible deployment options SaaS, cloud, on-premise, Billiant aims to decrease the total cost of ownership for the BSS.
• Flexible Hosting Options: The choice to host locally, in the cloud, or use Billiant’s SaaS service provides flexibility based on an operator’s existing infrastructure, security requirements, and budget.

Deployment Flexibility: SaaS, Cloud, or On-Premise

One of Billiant’s standout features for existing operators is its flexible deployment model.

They offer their solution as Software-as-a-Service SaaS, cloud-hosted, or even on-premise.

This versatility is crucial because different operators have varying IT strategies, security requirements, and existing infrastructure.

Providing these options demonstrates an understanding of the diverse needs within the telecommunications sector. Bourgad.com Reviews

Understanding the Deployment Models

Each deployment model offers distinct advantages and disadvantages:

• Software-as-a-Service SaaS:

  • Description: Billiant hosts and maintains the entire solution in their data centers, delivering it to customers over the internet.
  • Pros:
    • Lowest upfront cost: No need for hardware or software licenses.
    • Faster deployment: Ready-to-use, minimal setup.
    • Automatic updates & maintenance: Billiant handles all technical upkeep.
    • Scalability: Easily scale up or down based on needs.
    • Accessibility: Access from anywhere with an internet connection.
  • Cons:
    • Less control: Limited customization options. reliance on vendor for performance and security.
    • Internet dependency: Requires a stable internet connection.
    • Data sovereignty concerns: Data stored on vendor’s servers, which might be in a different geographical location.
  • Best for: New operators, those looking to minimize IT overhead, and companies prioritizing speed and ease of use. Billiant specifically highlights “No technical knowledge required” for their SaaS offering.

• Cloud Infrastructure-as-a-Service – IaaS:

  • Description: Billiant’s software is deployed on a third-party public cloud infrastructure e.g., AWS, Azure, Google Cloud. The operator manages the application layer, while the cloud provider manages the underlying infrastructure.
    • Scalability & Flexibility: Highly scalable and elastic, adjusting resources as needed.
    • Reduced infrastructure costs: No need to purchase and maintain physical hardware.
    • Global reach: Easily deploy in various geographic regions.
    • More control than SaaS: Operators retain more control over the operating system, middleware, and application.
    • Requires more IT expertise: Operators are responsible for managing the software, configurations, and security within the cloud environment.
    • Cost management: Cloud costs can be complex to manage if not optimized properly.
  • Best for: Existing operators with some cloud expertise who want the benefits of cloud scalability without relinquishing full control, or those with specific data residency requirements.

• On-Premise:

  • Description: Billiant’s software is installed and run on the operator’s own servers and infrastructure within their data center.
    • Maximum control: Full control over data, security, customization, and integration.
    • Data sovereignty: Data remains entirely within the operator’s physical control.
    • No internet dependency for core operations: Can operate even if internet connectivity is lost though external integrations might suffer.
    • Highest upfront cost: Significant investment in hardware, software licenses, and implementation.
    • Higher operational costs: Requires dedicated IT staff for maintenance, updates, and support.
    • Slower deployment: Longer setup and configuration times.
    • Scalability challenges: Scaling requires additional hardware purchases and setup.
  • Best for: Large, established operators with strict security or regulatory compliance needs, significant existing IT infrastructure, and the internal resources to manage the system.

Strategic Implications of Deployment Flexibility

Billiant’s offering of these diverse deployment models is a strategic advantage. Finicky.com Reviews

It allows them to cater to a broader spectrum of telecom operators, from agile startups that prefer SaaS to large enterprises with complex legacy systems and stringent security policies that might necessitate on-premise deployment.

This flexibility reduces friction in the sales process and makes their solution more adaptable to varying client needs and IT strategies.

The ability to choose how the solution is hosted demonstrates Billiant’s understanding of industry demands and willingness to adapt to client preferences rather than imposing a single model.

Features and Capabilities: Beyond Basic Billing

The website emphasizes that Billiant’s BSS goes “beyond basic billing,” hinting at a rich feature set designed to support complex, multi-service telecom environments.

Modern telecom operators require more than just invoice generation. Nordlocker.com Reviews

They need sophisticated tools for product management, customer interaction, automation, and data analytics to stay competitive and drive growth.

Billiant appears to focus on providing these advanced capabilities, which are crucial for operators aiming for efficiency and strategic advantage.

Advanced Product and Service Management

• True Multi-play Support: This is a cornerstone feature. It signifies the ability to seamlessly manage and bundle various services—Mobile, Fixed/VoIP, Broadband, and TV—into single customer accounts and billing cycles. This is crucial for retaining customers and increasing Average Revenue Per User ARPU. For example, a bundled offer might include a mobile plan, fiber broadband, and a TV package, all managed and billed through Billiant’s system. Industry data suggests that multi-play customers often have 20-30% lower churn rates compared to single-play customers.
• Advanced Product Bundling: This implies sophisticated capabilities for creating tiered packages, promotional bundles, and customized offers. It’s not just about combining services but also about applying complex pricing rules, discounts, and promotions dynamically.
• Vast Range of Pricing & Discounting Options: This feature allows operators to implement diverse pricing strategies, from simple flat rates to usage-based billing, volume discounts, loyalty programs, and promotional pricing. This flexibility is key to attracting and retaining different customer segments.

Automation and Workflow Management

• Automated Processes with Configurable Workflows: This is where significant operational efficiency gains are realized. Billiant states that “speed and agility is achieved through configuration rather than development.” This means operators can visually define and automate processes like:
  • Customer Onboarding: Automating credit checks, SIM/eSIM provisioning, and service activation.
  • Service Provisioning: Automatically enabling or disabling services based on customer requests or billing status.
  • Dunning Management: Automated reminders and actions for overdue payments.
  • Order Fulfillment: Orchestrating the steps required to deliver a new service.
  • Customer Support Ticket Routing: Automatically directing inquiries to the appropriate department.
  • Such automation can reduce manual errors by up to 90% and accelerate service delivery times by 50% or more.

Customer Engagement and Self-Service

• Included Customer App and “My Pages”: These self-service portals are increasingly vital for customer satisfaction and reducing inbound call volumes. They allow customers to:
  • View bills and payment history.
  • Manage their subscriptions and add-ons.
  • Monitor data usage.
  • Make payments.
  • Update personal information.
  • Troubleshoot common issues.
  • Empowering customers with self-service can reduce call center volumes by 20-30%, freeing up resources for more complex issues.

Financial and Business Intelligence BI

• Ledger Management and BI: This goes beyond simple billing to provide comprehensive financial oversight. Features include:
  • Overview of customer- and financial data: Centralized access to critical business metrics.
  • Key steering insight through customized reports: Generating reports tailored to specific business needs e.g., revenue per service, churn rates, ARPU trends.
  • Data warehouse, predictive models and analytics: Leveraging data to identify trends, forecast future performance, and make data-driven decisions. This includes predictive analytics for churn prevention or identifying upselling opportunities.
  • Effective BI can help operators identify revenue leakages, optimize pricing, and pinpoint areas for operational improvement, potentially boosting profitability by 5-10%.

Cost Efficiency and ROI: The “Pay-as-You-Grow” Model

A recurring theme on Billiant’s website is cost efficiency and a focus on return on investment ROI. They emphasize a “Flexible Pay as You Grow model” and “lower cost of operations,” particularly for existing operators seeking to upgrade.

For businesses, especially in the competitive telecom sector, the financial implications of a BSS overhaul are paramount.

Billiant aims to make its solution financially accessible and demonstrably valuable. Ringover.com Reviews

The “Pay-as-You-Grow” Advantage

• Reduced Upfront Investment: This model common in SaaS significantly lowers the initial capital expenditure CapEx required to acquire a new BSS. Instead of a large lump sum payment for licenses and infrastructure, operators pay a recurring fee, typically based on usage e.g., number of subscribers, transaction volume.
• Operational Expense OpEx Model: Shifting from CapEx to OpEx allows businesses to allocate resources more efficiently and align costs directly with revenue generation. This is particularly appealing for startups as seen with their “MVNO in a box” offering and for established companies looking to improve cash flow.
• Scalability and Cost Alignment: As the business grows, so do the costs, but crucially, they grow proportionally with revenue. Conversely, if business slows, costs can be scaled down, providing financial flexibility. This contrasts sharply with traditional on-premise systems where fixed costs remain high regardless of business performance.

Lowering Operational Costs for Existing Operators

Billiant claims to help existing operators achieve “lower cost of operations.” This is achieved through several mechanisms:

• Automation: As discussed, automating workflows reduces manual labor, minimizes errors, and streamlines processes, leading to significant savings in personnel time and error correction. Research indicates that automation can lead to a 20-30% reduction in operational headcount for certain tasks.
• Configuration Over Customization: The emphasis on “configuration rather than development” directly translates to cost savings. Custom development is expensive, time-consuming, and creates technical debt that increases future maintenance costs. A highly configurable system means operators can adapt the BSS to their specific needs using built-in tools, without needing to hire expensive developers or consultants for every change. This can reduce implementation project costs by 25-50%.
• Reduced Maintenance Burden especially for SaaS: For SaaS deployments, Billiant handles all system maintenance, updates, and infrastructure management. This eliminates the need for operators to invest in specialized IT staff, hardware upgrades, and software patching, leading to substantial savings.
• Improved Efficiency: Faster time-to-market for new products and services, reduced churn due to better customer experience, and optimized billing processes all contribute to a healthier bottom line. For instance, a 1% reduction in churn can lead to significant revenue increases, especially for large subscriber bases.

Shorter Time to Market and Its Financial Value

The ability to achieve “shorter time to market” for new services and bundles has a direct financial benefit.

The quicker an operator can launch a new product, the sooner they can start generating revenue from it.

Billiant claims speed and agility are achieved through configurable workflows and integrations, making product launches much faster than traditional development cycles.

Reliability and Proven Experience: “Feature Rich, Reliable, Proven”

The website uses phrases like “feature rich, reliable, proven” and mentions “extensive industry experience” to instill confidence in potential clients. Searchlight.com Reviews

In the critical domain of business support systems, reliability, stability, and a track record of success are non-negotiable.

Operators cannot afford system downtime, billing errors, or data inconsistencies.

Billiant emphasizes its deep industry knowledge and the robustness of its BSS, aiming to alleviate concerns about system performance and trustworthiness.

Importance of Reliability in a BSS

A BSS is at the heart of a telecom operator’s revenue generation and customer interactions. Any unreliability can have severe consequences:

• Revenue Loss: System downtime directly impacts billing, service provisioning, and customer sign-ups, leading to immediate revenue loss.
• Customer Churn: Billing errors, slow service activation, or unresponsive customer support due to system issues severely degrade customer experience and drive churn. A single major billing error can lead to a significant loss of customer trust.
• Reputational Damage: Unreliable systems can quickly damage an operator’s brand reputation, which is difficult and expensive to rebuild.
• Regulatory Penalties: In many regions, telecom operators face strict regulatory requirements regarding billing accuracy, data privacy, and service availability. System unreliability can lead to fines and legal issues.
• Operational Inefficiencies: Frequent system glitches or complex troubleshooting can consume valuable IT resources, diverting them from strategic initiatives.

Billiant’s Claimed Industry Experience

Billiant highlights “extensive industry experience from Mobile, Fixed, TV and Broadband.” This broad experience across different telecom verticals is valuable because it suggests: Swipii.com Reviews

• Understanding of Industry Nuances: They likely understand the specific challenges, billing models, and regulatory requirements unique to each type of service e.g., data caps for mobile, bandwidth management for broadband, channel packaging for TV.
• Comprehensive Feature Set: Their BSS is probably built with features that cater to the diverse needs of multi-play operators, reflecting years of addressing varied client demands.
• Proven Solutions: Experience implies that their solutions have been tested and refined in real-world scenarios, addressing common pain points faced by operators.

“High-Availability BSS, Fit for Global Use”

The mention of a “proven high-availability BSS, fit for global use” is a strong claim regarding system robustness:

• High Availability HA: This refers to a system designed to operate continuously without interruption for long periods. HA systems typically incorporate redundancies, failover mechanisms, and disaster recovery capabilities to minimize downtime. For a BSS, this means ensuring that billing, customer care, and service provisioning remain operational even in the event of hardware failures, software bugs, or other disruptions. Achieving 99.99% four nines availability often means less than an hour of downtime per year.
• Fit for Global Use: This suggests that the system is designed to handle multi-currency, multi-language, and potentially multi-regulatory environments. This is crucial for large operators with an international presence or for MVNOs planning to expand across borders. It indicates a robust architecture that can adapt to diverse operational contexts.

The Value of “Proven” Solutions

In the world of enterprise software, “proven” is a powerful word.

It means the system has been successfully implemented by other clients, demonstrating its effectiveness, scalability, and reliability in real-world operational environments.

This reduces the risk for potential customers who are making a significant investment in a core business system.

While the website doesn’t offer specific case studies or client testimonials directly on the reviewed pages, the emphasis on “proven” suggests they rely on their track record. Brew.com Reviews

Support and Service: “Outsourced Tech Resources Just a Phone Call Away”

While Billiant focuses heavily on the technical capabilities of its BSS, it also briefly touches upon support, mentioning “your outsourced tech resources just a phone call away.” For a complex system like a BSS, ongoing support, maintenance, and expert assistance are critical.

Even the most robust software requires competent support to ensure smooth operation, resolve issues, and help clients leverage all available features.

The Importance of Post-Implementation Support

Implementing a new BSS is a significant undertaking, and the relationship with the vendor doesn’t end once the system is live. Ongoing support is vital for:

• Troubleshooting Issues: No software is entirely bug-free, and operational issues will inevitably arise. Prompt and effective troubleshooting is essential to minimize downtime and business disruption.
• System Optimization: As business needs evolve, operators will need to optimize their BSS configurations, workflows, and reporting. Expert support can guide these adjustments.
• Updates and Upgrades: Software vendors regularly release updates bug fixes, security patches and new versions feature enhancements. Support ensures these are applied smoothly.
• Training and Knowledge Transfer: Helping client teams understand and effectively use the system, especially as new features are introduced.
• Strategic Guidance: Expert resources can provide insights on industry best practices and help operators leverage the BSS for competitive advantage.

Interpreting “Outsourced Tech Resources”

The phrase “outsourced tech resources just a phone call away” suggests that Billiant offers a dedicated support team or managed services for its clients, particularly those utilizing their SaaS or cloud offerings. This implies:

• Accessibility: Support is readily available, presumably through phone, email, or a ticketing system.
• Expertise: The “tech resources” are specialists in Billiant’s BSS, capable of diagnosing and resolving complex issues.
• Reduced Client Burden: Clients don’t need to hire and train in-house experts for all BSS-related technical issues, especially if they choose the SaaS model where Billiant manages the underlying infrastructure. This aligns with their promise of “No technical knowledge required” for the SaaS solution.

Quick Access to Support and Assistance for SaaS

Specifically for their SaaS offering, Billiant states “Quick access to support and assistance.” This is a key benefit of the SaaS model where the vendor is responsible for the overall operational health of the system. Clients can expect: Edicratic.com Reviews

• SLA-backed Support: Reputable SaaS providers typically offer Service Level Agreements SLAs that define response times and resolution targets for support inquiries. While Billiant doesn’t explicitly state SLAs on the reviewed pages, it’s a common expectation for enterprise BSS solutions.
• Proactive Monitoring: SaaS providers often proactively monitor their systems for performance issues or potential problems, often resolving them before they impact clients.
• Regular Updates and Maintenance: All updates, patches, and version upgrades are managed by Billiant, often with minimal disruption to the client, ensuring the system remains secure and feature-rich.

The emphasis on accessible and expert support reinforces Billiant’s commitment to being a comprehensive solution provider, not just a software vendor.

For operators entrusting their core business operations to a BSS, the quality and responsiveness of support can be just as crucial as the features themselves.

Frequently Asked Questions

What is Billiant.com?

Based on checking the website, Billiant.com is a provider of Business Support Systems BSS designed for telecommunications operators.

Their solutions help manage core business operations such as subscription management, billing, customer care, and product bundling for mobile, fixed, broadband, and TV services.

Who is Billiant.com’s target audience?

Billiant.com targets both new telecommunications operators including MVNOs looking for a complete “MVNO in a box” solution, and existing B2B/B2C operators seeking to modernize their legacy BSS infrastructure. Twis.com Reviews

What services does Billiant.com offer?

Billiant.com offers a comprehensive BSS solution that includes subscription management, advanced billing and payment solutions, customer self-service portals apps and “my pages”, multi-play product bundling, automated workflows, and business intelligence BI for financial and customer data.

Can Billiant.com support multi-play services?

Yes, Billiant.com explicitly states “Full Multi-play support” for Mobile, Fixed/VoIP, Broadband, and TV services, allowing operators to bundle and manage various offerings seamlessly.

What are the deployment options for Billiant.com’s BSS?

Billiant.com offers flexible deployment options including Software-as-a-Service SaaS, cloud-hosted solutions, or on-premise installation, allowing clients to choose based on their IT strategy and requirements.

Is Billiant.com suitable for new MVNOs?

Yes, Billiant.com has a dedicated offering for new MVNOs, including an “MVNO in a box” SaaS solution designed for fast go-to-market with low entry costs and a pay-as-you-grow model.

How does Billiant.com help existing operators?

For existing operators, Billiant.com aims to remedy “billing and customer care headaches” by providing a modern, flexible BSS that automates processes, offers advanced bundling, and supports multi-play services, leading to lower operational costs and greater agility. Termius.com Reviews

What is the typical time-to-market with Billiant’s solution?

Billiant claims a short time-to-market of only 3-6 months for new operators using their “MVNO in a box” SaaS solution, emphasizing speed and agility through configuration rather than development.

Does Billiant.com offer business intelligence BI features?

Yes, Billiant.com includes ledger management and BI tools, providing an overview of customer and financial data, customized reports, data warehousing, predictive models, and analytics for key steering insights.

How does Billiant.com handle customer payments?

Billiant.com supports customer-friendly and secure pre- and post-payment solutions, including credit card, payment apps, and invoice handling.

Does Billiant.com require extensive technical knowledge from the operator’s side?

For their SaaS offering, Billiant.com suggests “No technical knowledge required,” indicating that they handle the underlying infrastructure and maintenance, allowing operators to focus on their core business.

What kind of automation does Billiant.com provide?

Billiant.com provides automated processes with configurable workflows, enabling operators to streamline tasks such as customer sign-up, onboarding, payment solutions, and service provisioning. Tradivegan.com Reviews

Is Billiant.com a proven solution in the industry?

Yes, Billiant.com states it has “extensive industry experience from Mobile, Fixed, TV and Broadband, with a proven high-availability BSS, fit for global use.”

How does Billiant.com help reduce operational costs?

Billiant.com helps reduce operational costs through automation, a focus on configuration instead of expensive custom development, and its flexible “Pay as You Grow” pricing model which minimizes upfront capital expenditure.

Can operators customize products and bundles with Billiant.com?

Yes, Billiant.com offers flexible product packaging with bundles and business rules management, along with a vast range of pricing and discounting options for advanced product bundling.

Does Billiant.com integrate with other systems?

The website indicates that the SaaS solution for new operators contains “all integrations and applications for a next generation operator,” suggesting robust integration capabilities, especially for payment solutions and potentially MNO connections.

What kind of support does Billiant.com offer?

Billiant.com mentions “your outsourced tech resources just a phone call away” and “Quick access to support and assistance” for their SaaS clients, implying readily available expert support.

Is Billiant.com suitable for B2B and B2C operations?

Yes, Billiant.com explicitly states its business support systems are for “existing B2B/B2C operators,” indicating its suitability for both business-to-business and business-to-consumer models.

Does Billiant.com offer self-service options for customers?

Yes, Billiant.com includes customer apps and “my pages” for holistic self-service and payment overview, empowering customers to manage their accounts.

What does “configuration rather than customization” mean for Billiant.com?

It means that operators can achieve speed and agility by configuring the system to their specific needs using pre-built tools and workflows, rather than requiring expensive and time-consuming custom software development. This leads to faster deployment and lower costs.