Bit Assist Review: Frequently Asked Questions

What is Bit Assist?

Bit Assist is a customer support chat plugin primarily for WordPress that allows businesses to connect with their website visitors through a wide array of popular messaging apps and social channels, all consolidated into a single, customizable widget. It’s designed to make it easy for customers to reach out using their preferred communication method.

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Is Bit Assist a live chat software?

No, Bit Assist is not a dedicated live chat software itself. It’s a multi-channel communication widget that allows you to integrate existing live chat platforms like Tawk.to, Tidio, Crisp, or Intercom into its system. Its main purpose is to provide a single hub for various contact options, including but not limited to live chat.

Can I use Bit Assist on websites that are not WordPress?

Yes, absolutely! While Bit Assist is managed and hosted as a WordPress plugin, you can generate a simple one-line embed code from your WordPress dashboard. This code can then be pasted into the HTML of any website, including platforms like Shopify, Wix, Squarespace, or Webflow, allowing the Bit Assist widget to appear and function there.

What communication channels does Bit Assist support?

Bit Assist supports a vast number of channels, typically over 20, including popular messaging apps like WhatsApp, Facebook Messenger, Telegram, Line, Viber, Skype, and WeChat. It also integrates with social media platforms like LinkedIn, Twitter, Instagram, YouTube, TikTok, and Snapchat, and offers options for SMS, direct calls, custom contact forms, FAQs, and a knowledge base. Bit Assist Dashboard Overview

Is Bit Assist GDPR compliant?

Yes, Bit Assist explicitly states that it is GDPR compliant. The developers emphasize that they respect user data privacy and do not track or collect personal data or use cookies without consent. This commitment to security and privacy is a significant feature of the tool.

Does Bit Assist offer a free version or a trial?

Yes, there is a free version of the Bit Assist WordPress plugin available, which typically allows you to use up to two communication channels. Additionally, if you purchase through platforms like AppSumo, Bit Assist often comes with a 60-day money-back guarantee, providing a risk-free trial period.

How easy is Bit Assist to set up?

Users consistently praise Bit Assist for its ease of setup. It’s described as “simple, efficient, and it just works,” requiring minimal effort. For WordPress users, it’s a standard plugin installation. For other platforms, it’s a matter of copying and pasting a single line of code. You don’t need coding skills to get it running.

Can I customize the Bit Assist widget’s appearance?

Yes, customization is a strong suit of Bit Assist. You have extensive control over the widget’s look and feel, including its colors, icons, images/logo, position on the screen, size, shape, and the call-to-action message. For those with coding knowledge, you can even add custom CSS for fine-grained control.

Read more about Bit Assist Review:
Bit Assist Review & First Look
Bit Assist Features
Bit Assist Pros & Cons
Bit Assist Pricing
What Are the Benefits of Using Bit Assist?
How Does Bit Assist Work?
Bit Assist Customer Support Review
Bit Assist Complaints & Common Issues
Bit Assist vs Tawk.to
Bit Assist Alternatives
Is Bit Assist Legit?
How to Get Started with Bit Assist
Bit Assist Results: What Users Are Saying
Bit Assist Buying Guide
Bit Assist Dashboard Overview
Bit Assist Reddit Discussions – What Real Users Think
Bit Assist vs Tawk.to: Which Is Better? Bit Assist Buying Guide