Campbellanddumville.co.uk Reviews

Based on looking at the website, Campbellanddumville.co.uk appears to be a legitimate and established provider of uPVC windows, doors, conservatories, orangeries, roof lanterns, and rooflines in the North West of England.

They emphasize their use of the “next generation” Profile 22 Optima system, highlighting superior thermal performance, security features, and durability.

The site projects an image of a family-run business with over 30 years of experience, aiming to provide high-quality products and excellent customer service, backed by a 10-year guarantee.

Their focus seems to be on direct sales and installation for both domestic and commercial clients, with a strong emphasis on word-of-mouth referrals and customer satisfaction.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Campbellanddumville.co.uk Review & First Look

Upon initial review, Campbellanddumville.co.uk presents as a professional and specialized company focused on uPVC home improvement solutions.

The website design is clean and functional, prioritizing easy navigation to key service areas like windows, doors, and conservatories.

This straightforward approach allows potential customers to quickly grasp the core offerings.

Company Background and Expertise

Campbell & Dumville has been in the business for over three decades, establishing themselves in the North West of England.

This longevity suggests a stable operation and a deep understanding of the industry. Duncansdrivingschool.com Reviews

Their claim of being a “family run business” often resonates with customers seeking personalized service and trustworthiness.

The company’s relocation in 2017 to The Bradshaw Centre in Heywood signifies growth and adaptation.

• Established: Over 30 years in operation.
• Location: Primarily serving the North West of England.
• Business Model: Family-run, focusing on supply and installation.
• Growth: Relocation in 2017 indicates expansion and continued development.

Product Focus and Core Offerings

The primary products highlighted are uPVC windows and doors, utilizing the Profile 22 Optima system.

Beyond these core offerings, they also specialize in larger structural additions like conservatories, orangeries, and roof lanterns.

This comprehensive range allows them to cater to various home improvement needs, from simple window replacements to significant property extensions. Claritywatchfaces.com Reviews

They also explicitly mention double and triple glazing options, which are crucial for energy efficiency.

• Windows: Featuring the Optima profile system for advanced performance.
• Doors: Including the highly secure Rockdoor composite doors.
• Extensions: Conservatories, Orangeries, and Roof Lanterns for added living space.
• Ancillary Products: Rooflines to complete the exterior.

Campbellanddumville.co.uk Features

Campbellanddumville.co.uk prides itself on specific features that differentiate its products and services within the competitive home improvement market.

These features primarily revolve around the technology used in their products, the security they offer, and the long-term benefits for homeowners.

Advanced uPVC Technology: Profile 22 Optima System

The cornerstone of Campbell & Dumville’s product line is the Profile 22 Optima system.

This is touted as a “next generation” uPVC window and door system, surpassing other systems in Great Britain. Leiho.co.uk Reviews

This focus on a specific, high-performance profile is a key selling point, suggesting superior engineering and material quality.

• Thermal Performance: Described as “outstanding” with a 70mm depth system, 6-chambered outer frame, and 5-chambered sash. This multi-chambered design is crucial for minimizing heat transfer, leading to lower energy bills.
• Weather Protection: Features like “deeper drainage channels” and a “10mm overlap for improved weatherability” indicate robust design against elements like rain, snow, and UV light.
• Insulation: Centre seals on both the outer frame and sash provide “outstanding insulation,” contributing to a quieter and more thermally stable indoor environment.

Superior Security Standards

Security is a major concern for homeowners, and Campbell & Dumville addresses this directly through specific accreditations and design elements.

Their products are designed to resist forced entry, offering peace of mind.

• Secured by Design Accreditation: All windows and doors reportedly pass this official police accreditation scheme. This is a significant endorsement of their security features, indicating they meet stringent standards for deterring crime.
• Robust Construction: The “central Eurogroove” is highlighted for “superior security and strength,” which is a design feature that enhances the frame’s integrity against forced entry.
• Composite Door Excellence: Rockdoor composite doors, in particular, are emphasized for achieving the “highest energy efficient rating of A++” and being “the most secure doors you can buy,” having passed the Secured by Design initiative.

Durability and Maintenance Benefits

The long-term benefits of uPVC, specifically from Campbell & Dumville, include minimal maintenance and enhanced durability, contrasting with traditional materials like timber.

• Zero Maintenance: Unlike timber, their uPVC units are stated to be “stronger than timber and will never discolour or crack,” significantly reducing the need for painting, sanding, or treatment.
• Weather Resistant: The “ground breaking system is resistant to extreme weather,” ensuring the appearance and performance are maintained over time, even in harsh conditions. This translates to less worry about warping, rotting, or fading.
• Industry-Leading Guarantee: A “10-year guarantee on all our units” provides customers with assurance that the company stands behind the quality and longevity of its installations.

Campbellanddumville.co.uk Pros & Cons

When evaluating any service, it’s essential to weigh the advantages against any potential drawbacks. Meagherspharmacy.ie Reviews

For Campbellanddumville.co.uk, their established presence and product focus bring several clear benefits, though some common considerations for home improvement projects also apply.

Pros

• Established Reputation and Experience: With over 30 years in the industry and a family-run business ethos, Campbell & Dumville has a long track record. This suggests reliability and expertise, which is crucial for major home investments like windows and doors.
  • Trust Factor: Long-standing businesses often inspire more trust than newer entrants, especially for significant home improvement projects.
  • Local Knowledge: Operating in the North West for decades means they likely have a deep understanding of local building regulations, architectural styles, and weather conditions, allowing for more tailored advice and installations.
• High-Quality Product Offerings: The emphasis on the Profile 22 Optima system and Rockdoor composite doors indicates a commitment to using reputable, high-performance materials.
  • Energy Efficiency: The multi-chambered Optima system and A++ rated Rockdoors are designed for superior thermal performance, potentially leading to significant savings on heating bills. According to the Energy Saving Trust, installing A-rated double glazing can save an average UK household between £105 and £115 per year on energy bills, while opting for triple glazing could offer even more savings.
  • Enhanced Security: The Secured by Design accreditation is a powerful testament to the security features of their products, offering strong protection against intruders.
  • Durability and Low Maintenance: uPVC is known for its resilience and minimal upkeep, providing a long-lasting solution that doesn’t require regular painting or repairs like timber.
• Comprehensive Service Range: Beyond just windows and doors, they offer conservatories, orangeries, roof lanterns, and rooflines, providing a single point of contact for multiple home improvement needs. This can simplify project management for homeowners.
• Clear Guarantees: The 10-year guarantee on all installed units provides significant peace of mind, demonstrating the company’s confidence in the longevity and quality of their work. This is a vital assurance for long-term investment.
• Positive Customer Testimonials: The website features testimonials highlighting “friendly staff,” “excellent job,” and “clean and efficient” work, suggesting a positive customer experience. While these are curated, they provide a snapshot of customer satisfaction.

Cons

• Limited Online Transparency on Pricing: Like many bespoke home improvement services, specific pricing is not available on the website. Customers must request a “free, no obligation quotation,” which means an initial inquiry and potential site visit are required before understanding costs. This can be a barrier for those seeking quick budget estimates.
• Geographic Service Area: The company explicitly serves the “North West” of England. This means their services are not available nationwide, limiting their reach for potential customers outside this region.
• Lack of Direct Online Ordering/Customization Tools: The website is primarily informational. There are no interactive tools for designing windows/doors or getting instant quotes, which some modern consumers might expect. The process relies on traditional consultation.
• Dependence on “Request a Quote” System: While beneficial for tailored solutions, the entire customer journey starts with a quote request. For those who prefer a more self-service approach or wish to compare options quickly, this could feel like an extra step.

Campbellanddumville.co.uk Alternatives

When considering home improvements like windows, doors, and conservatories, it’s wise to explore alternatives to ensure you find the best fit for your specific needs, budget, and location.

The market for uPVC products is robust, with numerous providers offering similar services.

Local & Regional Competitors

Many areas have local and regional companies specializing in window and door installations.

These often share similarities with Campbell & Dumville, being family-run or well-established within their specific service areas. Spiritclothing.ie Reviews

• Benefits: Often provide a more personalized service, may have a strong local reputation, and could offer competitive pricing due to lower overheads than national chains.
• How to Find: Search “uPVC windows ,” “double glazing installers ,” or “conservatory builders .” Check local directories and review sites like Trustpilot or Google Reviews.
• Examples: Many smaller, independent window and door companies operate successfully across the UK, each with their own specializations and service areas. It’s crucial to look for companies with certifications like FENSA or CERTASS, which ensure compliance with building regulations.

National Chains and Large Retailers

Larger companies offer nationwide coverage and often have extensive showrooms, broader product ranges, and standardized processes.

• Everest: One of the most recognized names in the UK for double glazing, windows, doors, and conservatories. They offer a wide range of materials uPVC, timber, aluminium and designs, along with comprehensive guarantees.
  • Pros: Brand recognition, wide product range, national coverage, extensive guarantees.
  • Cons: Can sometimes be pricier than local alternatives, sales process can be perceived as high-pressure by some.
• Anglian Home Improvements: Another major player, providing windows, doors, conservatories, and other home improvements across the UK. They emphasize energy efficiency and security.
  • Pros: Strong brand, large product portfolio, national reach, often run promotions.
  • Cons: Similar to Everest, pricing can be higher, and sales approach may be direct.
• Local Builders Merchants/DIY Stores with Installation Services: Companies like Wickes or B&Q offer window and door supply, often with optional installation services. While they may not manufacture, they source from reputable suppliers.
  • Pros: Convenient for DIYers, competitive product prices, showrooms readily available.
  • Cons: Installation quality can vary depending on subcontractors, less personalized service compared to specialists.

Specialized Installers

Some companies focus on specific types of products, like composite doors, or specialize in a particular style or material.

• Composite Door Specialists: Companies focusing solely on composite doors, offering a wider range of styles, colors, and security features from various manufacturers like Rockdoor, Solidor, or Door-Stop.
  • Benefits: Deeper expertise in their niche, potentially more competitive on their specialized product.
• Aluminium or Timber Frame Specialists: For homeowners preferring materials other than uPVC, there are companies that exclusively deal with aluminium known for slim frames and modern aesthetics or timber for traditional charm and natural insulation.

Key Factors for Comparison:

When evaluating alternatives, consider these points:

• Quotation Process: How easy is it to get a quote? Is it transparent?
• Product Range and Customization: Do they offer the specific styles, colors, and functionalities you need?
• Accreditations and Certifications: Look for FENSA/CERTASS for installers, and Secured by Design for security.
• Guarantees: What warranty do they offer on products and installation?
• Customer Reviews and Reputation: Check independent review sites like Trustpilot, Google Reviews, and local community forums.
• After-Sales Service: How do they handle issues post-installation?

For a significant investment like new windows or a conservatory, it’s always recommended to get at least three quotes from different providers and thoroughly research their reputation and product quality before making a decision.

Campbellanddumville.co.uk Pricing

Based on the information available on Campbellanddumville.co.uk, direct pricing for their windows, doors, conservatories, orangeries, or roof lanterns is not provided. This is a standard practice within the bespoke home improvement industry, as the cost of these products and installations varies significantly based on numerous factors. Komadori.se Reviews

Factors Influencing Pricing

The final price for any installation from Campbell & Dumville would be determined by a combination of specific details related to the project. These include:

• Product Type:
  • Windows: Cost varies greatly depending on the number of windows, their size, opening style e.g., casement, tilt-and-turn, sash, glazing type double or triple, frame color, and any specialized glass e.g., obscure, self-cleaning.
  • Doors: Prices differ for uPVC doors, composite doors like Rockdoor, French doors, patio doors, or bi-fold doors. Factors include material, size, security features, and decorative elements.
  • Conservatories/Orangeries/Roof Lanterns: These are custom-built structures, and their cost is highly dependent on size, design complexity, roof type, foundation work required, glazing specification, and any integrated heating/cooling solutions.
• Number of Units: Simply put, more windows or doors mean a higher overall cost, although there might be some economies of scale for larger orders.
• Glazing Specification: While double glazing is standard, opting for triple glazing will increase the cost but offers superior thermal and acoustic performance. Specific glass coatings or gas fills like argon also influence price.
• Frame Color and Finish: Standard white uPVC is typically the most economical. Colored frames e.g., anthracite grey, black or wood-effect finishes often incur an additional charge.
• Security Features: While Campbell & Dumville emphasizes high security, any additional locking mechanisms, reinforced frames, or specialized hardware chosen by the customer could add to the cost.
• Installation Complexity:
  • Access: Difficult access to the property or specific window/door locations can increase labor costs.
  • Removal of Old Units: The cost often includes the safe removal and disposal of existing windows or doors.
  • Structural Work: For conservatories or orangeries, significant foundation work, wall removal, or structural alterations will add considerably to the price.
• Additional Features: Integrated blinds, trickle vents, specific hardware choices, or smart home integrations can all impact the total.
• Location within North West: While they serve the North West, minor regional variations in labor costs or local regulations might influence pricing.

How to Obtain a Quote

To get an accurate price from Campbell & Dumville, customers must:

1. Request a Free Quotation: The website prominently features calls to action for this.
2. Provide Project Details: This will likely involve an initial discussion about the type of products needed, approximate measurements, and desired features.
3. Site Visit: For accurate pricing, especially for conservatories or larger projects, a representative will need to visit the property to take precise measurements, assess the site, and discuss specific requirements.
4. Receive a No-Obligation Quote: The company states they offer a “no pressure approach,” suggesting the quote will be provided without immediate sales pressure.

Given the bespoke nature of these products, requesting a detailed, written quote that breaks down the costs for materials, labor, and any ancillary services like waste removal is always advisable.

It’s also recommended to get multiple quotes from different providers to ensure competitive pricing and compare offerings comprehensively.

How to Get a Free Campbellanddumville.co.uk Quotation

Obtaining a free quotation from Campbell & Dumville is a straightforward process designed to provide prospective customers with a tailored price for their specific home improvement needs. Bugatti.com Reviews

Since direct pricing isn’t available on their website due to the custom nature of their work, requesting a quote is the essential first step.

Steps to Request a Quote

Campbell & Dumville offers several clear methods to initiate a quotation request:

1. Online Contact Form:

   • Locate: The website features “START YOUR QUOTE NOW” sections and a “Contact” page.
   • Fill Out: You’ll typically need to provide your name, contact information phone number, email, and a brief description of your project e.g., “new windows for a 3-bed semi,” “conservatory extension,” “front door replacement”.
   • Response Time: The website explicitly states, “If you submit our contact form to us, one of our agent’s will call you back within two hours.” This commitment to a quick callback is a positive indicator of responsiveness.

2. Telephone Call:

   • Numbers: Two primary phone numbers are prominently displayed on the website: 01260 408184 and 01706 55 85 86.
   • Direct Contact: Calling allows for immediate discussion of your needs with a member of their team, who “will be happy to assist you further.” This is often the quickest way to get preliminary questions answered and schedule a more detailed consultation.

3. Request a Brochure: Hubbed.com.au Reviews

   • Option: While not a direct quote request, you can also “Order A Brochure” via the website. This allows you to review their product range and specifications in more detail before committing to a consultation. Once you’ve reviewed the brochure, you can then proceed to request a quote.

What to Expect After Requesting a Quote

Once you’ve initiated contact, the process typically unfolds as follows:

• Initial Contact: A representative will get in touch usually by phone, as stated to discuss your requirements in more detail. This might involve understanding the scope of your project, your preferences for materials, styles, and approximate dimensions.
• Site Visit/Consultation: For accurate pricing and to assess the feasibility and specific challenges of your project, a surveyor or sales consultant will schedule a visit to your property. During this visit, they will:
  • Take precise measurements of existing openings.
  • Discuss design options, glass types, finishes, and hardware.
  • Identify any potential structural or installation complexities.
  • Answer any questions you have about the products, installation process, and guarantee.
• Receiving the Quotation: After the site visit, Campbell & Dumville will provide a detailed, written quotation based on the discussed specifications. This quote should itemize costs for materials, labor, and any additional services like old unit removal. The company emphasizes a “no pressure approach,” which suggests you’ll have time to review the quote without feeling rushed.

Tips for a Smooth Quotation Process

• Be Prepared: Have a clear idea of what you want e.g., “replace all front windows,” “add a small conservatory”. Even rough measurements can be helpful for initial discussions.
• Ask Questions: Don’t hesitate to ask about product specifications, energy efficiency ratings, security features, installation timelines, and the terms of the 10-year guarantee.
• Get It in Writing: Always ensure you receive a detailed, written quotation that clearly outlines everything included in the price.
• Compare Quotes: It’s always a good practice to obtain quotes from at least 2-3 different reputable companies to compare pricing, product offerings, and customer service. This ensures you’re getting competitive rates and the best value.

By following these steps, you can efficiently obtain a free, no-obligation quotation from Campbell & Dumville and take the next step in your home improvement journey.

Campbellanddumville.co.uk vs. Competitors

When a homeowner is considering a significant investment like new windows, doors, or a conservatory, comparing different providers is a critical step.

Campbellanddumville.co.uk, while strong in its niche, operates within a competitive market.

Here’s a comparison framework to consider how they stack up against various types of competitors. Billyray.it Reviews

1. Local Independent Installers

Many towns and regions have numerous independent window and door companies, similar in scale to Campbell & Dumville.

• Campbell & Dumville’s Edge:
  • Experience & Longevity: With over 30 years, they likely have more experience than many newer local outfits. This track record suggests stability and expertise.
  • Specific Product Focus: Their strong emphasis on the Profile 22 Optima system and Rockdoor composite doors indicates a commitment to specific, high-performance product lines, which might be a differentiator if other local installers use a wider, less specialized range.
  • Clear Guarantee: A stated 10-year guarantee is a solid offering, though many reputable independents offer similar.
• Where Competitors Might Excel:
  • Niche Specialization: Some local independents might specialize more narrowly e.g., only timber windows, or specific architectural styles, potentially offering deeper expertise in those specific areas.
  • Hyper-Local Reputation: In very small communities, some independents might have an even stronger, almost word-of-mouth-only, local reputation that precedes them.

2. National Chains e.g., Everest, Anglian Home Improvements

These are the major players in the UK home improvement market, known for their large scale, extensive advertising, and national reach.

*   Personalized Service: As a family-run business, Campbell & Dumville is likely to offer a more personalized, less high-pressure sales experience compared to national chains, which sometimes operate with more aggressive sales targets.
*   Potential Cost-Effectiveness: Without the overheads of national advertising and a vast corporate structure, Campbell & Dumville might be able to offer more competitive pricing for similar quality products, though this needs to be verified with a direct quote.
*   Direct Accountability: Dealing with a smaller, family-run business can mean more direct access to decision-makers if issues arise, potentially leading to quicker resolutions.

• Where National Chains Excel:
  • Brand Recognition & Trust: They often have decades of national advertising, making them household names, which can provide an immediate sense of trust for some consumers.
  • Extensive Showrooms: National chains typically have large showrooms across the country, allowing customers to view a wide range of products in person.
  • Broader Product Ranges: They might offer a wider variety of materials e.g., aluminium, timber, uPVC, styles, and bespoke options.
  • Financing Options: Larger companies often have more established financing options or payment plans available.

3. Builders Merchants / DIY Stores with Installation Services e.g., Wickes, B&Q

These retailers offer windows and doors as part of their broader home improvement offerings, often with outsourced installation.

*   Specialist Expertise: Campbell & Dumville is a specialist installer, meaning their core business is windows, doors, and conservatories. This often translates to deeper product knowledge, more experienced installers, and better project management compared to a general retailer using third-party contractors.
*   Integrated Service: They handle both supply and installation in-house or with trusted, long-term partners, providing a more seamless experience from order to completion.
*   Focus on Quality Systems: Their emphasis on Profile 22 Optima suggests a commitment to high-performance, integrated systems, which might not be consistently offered by general retailers sourcing from various manufacturers.

• Where Retailers Excel:
  • DIY Accessibility: They are ideal for customers who prefer to purchase products for self-installation.
  • Competitive Product Prices: Retailers often have strong buying power, potentially leading to lower prices for the units themselves if you’re only purchasing and not installing.
  • Convenience: Easy access to showrooms as part of general shopping trips.

Key Takeaways for Comparison:

• Quality vs. Cost: Determine if the premium for established quality and personalized service like Campbell & Dumville offers aligns with your budget, versus potentially lower prices from less specialized providers.
• Scope of Work: If you need a comprehensive project e.g., conservatory + windows, an integrated specialist might be better than coordinating multiple contractors.
• Customer Service & Trust: Research reviews, testimonials, and company accreditations like FENSA, CERTASS, Secured by Design for all contenders. For Campbell & Dumville, their emphasis on “word of mouth” and a “no pressure approach” are key aspects of their service model.

Ultimately, the best choice depends on individual priorities: whether it’s brand recognition, the lowest price, specialized expertise, or a highly personalized local service.

How to Cancel Campbellanddumville.co.uk Orders or Services

While Campbellanddumville.co.uk focuses on providing high-quality window, door, and conservatory installations, unforeseen circumstances can sometimes lead to the need to cancel an order or service. Welcome-morocco.com Reviews

Since their offerings are bespoke and installation-based, the cancellation process would likely involve direct communication, adhering to consumer rights, and potentially specific terms outlined in their contract.

Understanding the Cancellation Process

As Campbell & Dumville deals with custom-made products and on-site installations, cancellation policies are typically outlined in the contractual agreement signed by the customer.

It’s crucial to review this document thoroughly before committing to an order.

• Contractual Terms: When you place an order for windows, doors, or a conservatory, you will sign a contract. This contract will detail:
  • The scope of work.
  • Payment terms.
  • Expected lead times.
  • Crucially, cancellation clauses and any associated fees.
• Consumer Rights UK: In the UK, consumers have certain rights, especially regarding bespoke goods and services.
  • Cooling-Off Period: For contracts signed in your home doorstep sales or off-premises not at the business’s main site, you generally have a 14-day “cooling-off period” to cancel without penalty under the Consumer Contracts Regulations 2013. This period starts from the day after the contract is agreed upon.
  • Bespoke Goods Exception: However, there can be exceptions for “goods that are made to your specifications or are clearly personalised.” Windows, doors, and conservatories are often tailor-made to exact measurements and specifications, which might limit your right to cancel without charge once manufacturing has begun after the cooling-off period.
  • Breach of Contract: If Campbell & Dumville fails to meet its obligations as per the contract e.g., significant delays without notice, faulty products, you may have grounds for cancellation or other remedies.

Steps to Cancel an Order

If you need to cancel, follow these steps to ensure a clear and documented process:

1. Review Your Contract: The absolute first step is to carefully read the contract you signed with Campbell & Dumville. Look for clauses related to cancellations, refunds, and any potential charges for bespoke items already in production.
2. Contact Campbell & Dumville Immediately: As soon as you decide to cancel, get in touch with them directly.
   • Phone: Call their primary contact numbers e.g., 01706 55 85 86 or 01260 408184. Explain your situation clearly and state your intention to cancel.
   • Written Notification: Always follow up any phone call with a written notification. This could be via email or a formal letter. This creates a clear record of your cancellation request and the date. In your written communication, include:
     • Your full name and address.
     • The order reference number if applicable.
     • The date the contract was signed.
     • A clear statement that you wish to cancel the order/service.
     • Reason for cancellation optional, but can sometimes help.
3. Discuss Any Charges: Be prepared to discuss potential cancellation fees, especially if the 14-day cooling-off period has passed or if custom manufacturing has commenced. The company should be able to explain any charges clearly, referencing your contract.
4. Confirm Cancellation: Ensure you receive written confirmation from Campbell & Dumville that your order has been canceled and any agreements regarding refunds or outstanding payments.

Important Considerations:

• Timing is Critical: The sooner you cancel, the better, especially before materials are ordered or manufacturing begins for custom items. This minimizes potential cancellation fees.
• Documentation: Keep copies of all correspondence, including emails, letters, and notes from phone calls date, time, person spoken to, summary of conversation.
• Seek Advice if Needed: If you feel the cancellation terms are unfair or if you’re having difficulty, you can seek advice from consumer rights organizations in the UK, such as Citizens Advice.

While cancellation is rarely a desired outcome for either party, clear communication and understanding of your contractual obligations are key to navigating the process effectively with Campbell & Dumville. Repricer.com Reviews

Campbellanddumville.co.uk Customer Service & Support

For any business, particularly one involved in significant home improvements, the quality of customer service and support can be as crucial as the product itself.

Campbellanddumville.co.uk emphasizes its commitment to customer satisfaction and a “no pressure approach.” This section will explore the avenues for customer interaction and what one might expect from their support.

Channels for Communication

Campbell & Dumville provides several direct channels for customers and prospective clients to get in touch:

1. Telephone:
   • Primary Numbers: They prominently display two phone numbers: 01260 408184 and 01706 55 85 86. These are likely their main lines for inquiries, quotes, and potentially after-sales support.
   • Direct Interaction: Calling allows for immediate conversation and resolution of queries, which is often preferred for complex issues or urgent requests.
2. Online Contact Form:
   • Website Integration: Their website features a contact form on the “Contact” page and within various “START YOUR QUOTE NOW” sections.
   • Guaranteed Callback: A notable feature is their stated commitment: “If you submit our contact form to us, one of our agent’s will call you back within two hours.” This is a strong promise for responsiveness, indicating they prioritize online inquiries.
3. Physical Address Though not explicitly listed for customer visits:
   • The website mentions their relocation to “The Bradshaw Centre in Heywood” in 2017. While this isn’t a public showroom address, it signifies a physical presence and an operational base for their team.

Expected Quality of Service

Based on their website’s messaging and the nature of their business, the following can be inferred about their customer service approach:

• “No Pressure Approach”: This is explicitly stated on the website, suggesting a consultative sales process rather than aggressive tactics. For customers, this means they should feel comfortable asking questions and taking their time to make decisions without feeling rushed or coerced. This aligns well with the long-term nature of home improvement investments.
• Family-Run Business Ethos: Being a family-run business for over 30 years often translates to a more personal touch, a sense of accountability, and a focus on building long-term relationships through trust and reliable service. Testimonials on their site support this, mentioning “friendly staff” and being “really looked after.”
• Expert Advice: Given their decades of experience and focus on specific high-performance products Profile 22 Optima, Rockdoor, customers can expect knowledgeable advice on product selection, energy efficiency, security, and installation.
• Post-Installation Support Implied by Guarantee: While not explicitly detailing an after-sales support department, the 10-year guarantee implies a commitment to addressing any issues that arise with their installed units within that period. This suggests a dedicated process for warranty claims and repairs.
• Word-of-Mouth Reputation: The company states, “The majority of our work comes through word of mouth and recommendations from thousands of satisfied customers.” This indicates that positive customer experiences are a cornerstone of their business growth, motivating them to maintain high service standards.

Tips for Engaging with Campbell & Dumville’s Support

• Be Clear and Specific: When contacting them, clearly state your purpose e.g., requesting a quote, inquiry about a specific product, an existing order query, or a warranty issue.
• Have Information Ready: For existing customers, having your order number or installation date ready will help speed up the process. For new inquiries, approximate measurements or a description of your project will be beneficial.
• Document Interactions: It’s always a good practice to keep a record of who you spoke to, the date, and a summary of the conversation, especially for important discussions or if issues arise.

Overall, Campbellanddumville.co.uk appears to position itself as a reliable and customer-focused provider, leveraging its long history and family business values to offer a supportive experience from initial inquiry through to after-sales. Donaldrussell.com Reviews

Campbellanddumville.co.uk Warranty & Guarantees

One of the most critical aspects of any significant home improvement investment is the assurance of quality and longevity, typically backed by a warranty or guarantee.

Campbellanddumville.co.uk places strong emphasis on this, offering a significant commitment to its customers.

The 10-Year Guarantee

Campbell & Dumville explicitly offers a 10-year guarantee on all their installed units. This is a prominent feature mentioned multiple times on their website and serves as a core part of their value proposition.

• Scope: The guarantee covers “any units we install,” which presumably includes their windows, doors, conservatories, orangeries, and roof lanterns.
• Purpose: The stated aim is to “give the peace of mind that we will replace any of our units should they fail.” This suggests comprehensive coverage for product defects or installation failures within the specified period.
• Confidence in Quality: They link the guarantee directly to their product quality: “We don’t just guarantee the best prices, we also guarantee the best quality. Every single unit is built to last, so you can buy our products with complete confidence.” This reinforces their belief in the durability of their Profile 22 Optima systems and Rockdoor products.
• Customer Assurance: For homeowners, a 10-year guarantee is a substantial period, offering significant protection against premature wear, manufacturing defects, or installation faults. It indicates a long-term commitment from the company.

What a 10-Year Guarantee Typically Covers General Industry Standards

While the specific terms of Campbell & Dumville’s guarantee would be detailed in the customer’s contract, industry standard 10-year guarantees for windows and doors usually cover:

• uPVC Frames: Defects in the material, such as warping, discolouration beyond natural weathering, cracking, or structural integrity issues.
• Double Glazed Units: Failure of the hermetic seal, leading to condensation between the panes.
• Hardware: Malfunction of locks, hinges, handles, and other operational mechanisms due to manufacturing defects.
• Installation: Faults directly attributable to the installation process, such as incorrect fitting leading to drafts, leaks, or operational problems.

What Might Not Be Covered General Industry Exclusions

It’s equally important to understand what might be excluded or limit a guarantee: Discovercracow.com Reviews

• Accidental Damage: Breakage due to impact, misuse, or vandalism.
• Wear and Tear: Gradual deterioration of components that are subject to normal wear e.g., seals around moving parts over very long periods.
• Lack of Maintenance: Failure to perform routine cleaning or minor lubrication as recommended by the manufacturer.
• Third-Party Alterations: Damage caused by alterations or repairs not carried out by Campbell & Dumville.
• Acts of God: Damage from extreme weather events e.g., storms, floods beyond the product’s resistance specifications.

Importance of the Guarantee

• Investment Protection: For homeowners, a 10-year guarantee on products that are integral to the home’s structure and energy efficiency is invaluable. It protects a significant financial investment.
• Trust and Reliability: A comprehensive guarantee signals a company’s confidence in its products and its willingness to stand behind its work. This builds trust with consumers.
• Industry Standard: A 10-year guarantee has become an industry benchmark for quality uPVC installations in the UK. Companies offering less may raise questions about their product durability or commitment.

Before finalizing any purchase, customers should always request and thoroughly review the full terms and conditions of Campbell & Dumville’s 10-year guarantee to understand precisely what is covered, the claims process, and any limitations.

This ensures complete transparency and avoids future misunderstandings.

Frequently Asked Questions

What is Campbellanddumville.co.uk?

Based on looking at the website, Campbellanddumville.co.uk is a family-run business based in the North West of England that specializes in the supply and installation of uPVC windows, doors, conservatories, orangeries, roof lanterns, and rooflines for both domestic and commercial customers.

How long has Campbell & Dumville been in business?

Campbell & Dumville has been supplying and installing uPVC windows and doors for over 30 years, operating throughout the North West.

What kind of windows do Campbell & Dumville install?

They install “next generation” uPVC windows using the Profile 22 Optima system, which is highlighted for its advanced performance, thermal efficiency, and security features. Rankguin.com Reviews

Do Campbell & Dumville offer triple glazing?

Yes, the website explicitly mentions that they offer both double and triple glazing options with their Optima profile system.

What type of doors does Campbell & Dumville provide?

They provide a range of doors, including uPVC doors, French doors, and specifically highlight Rockdoor composite doors, which are described as industry leaders in security and energy efficiency.

Are Campbell & Dumville’s products secure?

Yes, their windows and doors are designed for high security, with all units reportedly passing the Secured by Design official police accreditation scheme.

Does Campbell & Dumville install conservatories?

Yes, conservatories are one of their core product offerings, alongside orangeries and roof lanterns, for adding extensions to homes.

Is there a guarantee on Campbell & Dumville’s installations?

Yes, Campbell & Dumville provides a 10-year guarantee on all units they install, assuring customers of the quality and durability of their products. Hwschool.pro Reviews

Where are Campbell & Dumville’s products manufactured?

All of Campbell & Dumville’s products are manufactured in the UK.

How can I get a quotation from Campbell & Dumville?

You can get a free, no-obligation quotation by filling out their online contact form or by calling them directly on 01260 408184 or 01706 55 85 86.

How quickly will Campbell & Dumville respond to an online inquiry?

The website states that if you submit their contact form, one of their agents will call you back within two hours.

Does Campbell & Dumville offer services outside the North West of England?

No, their website clearly states they serve domestic and commercial customers “throughout the North West.”

Are Campbell & Dumville a family-run business?

Yes, they explicitly state that they are a family-run business.

What makes the Optima profile system “next generation”?

It is described as a fully-integrated, 70mm depth system with a 6-chambered outer frame and 5-chambered sash, designed for outstanding thermal performance, insulation, and weather protection.

Do Campbell & Dumville’s products require a lot of maintenance?

No, their uPVC units are described as “Zero Maintenance,” being stronger than timber and designed never to discolour or crack, saving time and expense on upkeep.

What is the energy efficiency rating of Rockdoor composite doors offered by Campbell & Dumville?

Their Rockdoor composite doors achieve the highest energy efficient rating of A++.

Can I request a brochure from Campbell & Dumville?

Yes, the website provides an option to “Order A Brochure” to learn more about their products.

Does Campbell & Dumville have customer testimonials?

Yes, the website features several testimonials from satisfied customers praising their friendly staff, excellent job, and efficient service.

What kind of “rooflines” services do they offer?

While not detailed on the homepage, “Rooflines” typically refers to fascia, soffit, and guttering services, which protect the roof edge and can be made from uPVC for low maintenance.

What is Campbell & Dumville’s approach to customer sales?

They emphasize a “no pressure approach” to customers, competitive prices, and trustworthy advice, aiming to build a reputation through word-of-mouth and recommendations.