Campervaniceland.com Reviews

Based on checking the website Campervaniceland.com, it appears to be a platform for renting campervans and motorhomes in Iceland.

While exploring the natural beauty of Allah’s creation can be a profound and enriching experience, it’s important to approach such ventures with mindfulness and adherence to Islamic principles.

Renting vehicles for travel, in itself, is permissible, as long as the underlying financial transactions are free from riba interest and the travel itself is for permissible purposes, not for engaging in forbidden activities like attending podcast festivals, gambling, or consuming alcohol.

This review will delve into the website’s offerings from a practical perspective, highlighting aspects relevant for a discerning traveler while always encouraging responsible and Islamically sound choices.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Campervaniceland.com Review & First Look

Based on looking at the website, Campervaniceland.com presents itself as a comprehensive platform for renting campervans and motorhomes, specifically tailored for exploring Iceland.

The site’s initial impression is one of efficiency and directness, aiming to streamline the booking process for adventurous travelers.

It immediately highlights key benefits like “Book with a deposit,” “Unlimited mileage,” and “No hidden cost,” which are significant draws for anyone planning a road trip.

User Interface and Navigation

The website features a straightforward navigation menu at the top, offering quick access to “Campers,” “Motorhomes,” “4x4s,” “Extras,” “About Us,” “FAQs,” “Blog,” and “Contact.” This clear structure allows visitors to quickly find the type of vehicle they are interested in or seek answers to common questions.

The “Book now” buttons are prominently displayed, indicating a focus on converting visitors into customers without unnecessary friction. Benuta.dk Reviews

The site avoids excessive clutter, prioritizing essential information and calls to action.

Initial Offerings and Vehicle Categories

Campervaniceland.com immediately showcases a diverse fleet of vehicles, categorizing them into “Campers,” “Motorhomes,” and “4x4s.” Each vehicle listing includes a prominent image, the vehicle’s name e.g., “Suzuki Jimny 4×4 Roof Tent,” “Renault Kangoo / VW Caddy mini camper,” “Motorhome Cosy”, and a clear “Price per day from” in ISK.

This transparent pricing, even if an initial figure, helps users gauge costs quickly.

The inclusion of “Low Season! Save -XX%” discounts is also a smart move to attract early bookings or off-season travelers.

The descriptions are concise, highlighting key features like passenger capacity, transmission type manual/automatic, and suitability for Iceland’s terrain, such as “equipped for Iceland’s rugged terrain” or “perfect for small groups 2 adults & 2 kids that want to take on the F-roads.” Elitecakesboutique.ie Reviews

Campervaniceland.com Pros & Cons

When evaluating any service, it’s crucial to weigh its strengths against its weaknesses.

For Campervaniceland.com, based on the website’s presentation, there are several noteworthy aspects that could appeal to or deter potential renters.

Website Strengths and User-Centric Features

• Diverse Fleet Selection: The website boasts a wide array of vehicles, from compact campervans like the Renault Kangoo to larger motorhomes and robust 4×4 options such as the Campervan 4×4 Hilux and Dacia Duster 4×4 Roof Tent. This variety caters to different group sizes, budgets, and adventure aspirations, whether one plans to stick to the Ring Road or venture onto F-roads.
• Transparent Pricing & Discounts: Prices per day are clearly listed for each vehicle, along with significant “Low Season! Save -XX%” discounts. This upfront transparency helps users compare options and plan their budget effectively. For instance, a Renault Kangoo / VW Caddy mini camper can be as low as 6,900 ISK per day in the low season, while a Campervan 4×4 California Beach automatic goes up to 68,000 ISK per day.
• Key Booking Benefits Highlighted: The emphasis on “Book with a deposit,” “Unlimited mileage,” and “No hidden cost” directly addresses common concerns for rental customers. Unlimited mileage is particularly appealing for exploring Iceland, where distances can add up quickly.
• Comprehensive FAQ Section: The FAQ section is extensive and addresses many practical questions, including rental costs, payment methods debit card acceptance, credit card types, age requirements from 20 to 25 years old depending on the vehicle, included services VAT, CDW, 24/7 assistance, necessary documents, international license requirements, and rules for driving in Iceland e.g., F-roads, camping restrictions. This shows a proactive approach to customer service.
• Partnerships for Discounted Activities: The “Discount Activities in Iceland” section, offering savings of 10% to 20% on tours like whale watching, super-jeep tours, and glacier experiences, adds significant value for travelers looking to integrate activities into their trip. This thoughtful addition enhances the overall travel package.
• 24/7 Booking Office Hours: The website states its booking office hours telephone & email are “Open 24 hours” on weekdays. This is a crucial advantage for international travelers operating in different time zones, ensuring they can reach out for inquiries or support around the clock during the booking phase.

Potential Drawbacks and Considerations

• Payment Flexibility: While the website mentions accepting various credit cards for the deposit Visa, Mastercard, JCB, Diners Club, CUP, American Express, it also notes that “upon arrival, not all of these payment types may be accepted” for the remainder, explicitly stating that “Apart from Visa and Mastercard, the other payment methods aforementioned are not widely accepted.” This could be a minor inconvenience for travelers relying on specific card types.
• Insurance Nuances: The site clarifies that while CDW is included, renters are responsible for damages not covered by basic insurance. It encourages optional extra coverages Gravel protection, Sand and Ash Protection, Premium insurance, Platinum insurance. While this is standard, the lack of immediate detailed breakdowns of these additional coverages on the homepage means users need to navigate to an “extras” page, adding a step to understanding full costs.
• F-Road Restrictions and 4×4 Mandates: The site clearly states that “4×4 campers are mandatory by law to go on Iceland’s F-Roads.” While this is vital information, it underscores the need for careful itinerary planning, especially for those who might inadvertently book a 2WD vehicle without realizing these restrictions. This isn’t a flaw of the service, but a crucial point for renters to be aware of.
• Lack of Direct Customer Reviews on Site: While the site has an “About Us” and “Blog” section, there isn’t a direct customer review or testimonial section visible on the homepage. While external review sites exist, having some curated feedback directly on the platform can build immediate trust. For a service-based business, social proof is a powerful tool.

Campervaniceland.com Alternatives

For those seeking to explore Iceland responsibly, several alternatives exist beyond Campervaniceland.com, offering different approaches to travel and accommodation.

It’s always beneficial to compare options to find the best fit for your specific needs and values.

Other Campervan and Motorhome Rental Companies

• Kuku Campers: Known for their distinctive painted vans and a wide range of vehicle types, Kuku Campers is a popular choice for budget-conscious travelers and those seeking a more rustic experience. They often offer unique extras and are well-regarded for their customer service.
• Go Campers: Another well-established company in Iceland, Go Campers provides a diverse fleet of campervans and motorhomes, often emphasizing comfort and reliability. They also offer various insurance options and travel advice.
• Rent.is: This company focuses on reliable campervan rentals with a strong emphasis on providing well-maintained vehicles and clear booking processes. They often have competitive pricing and a good reputation for transparent terms.
• Happy Campers: Offering a range of compact and family-sized campers, Happy Campers is known for its user-friendly booking system and comprehensive roadside assistance. They often cater to travelers looking for a balance between affordability and comfort.

Ethical Travel and Accommodation Alternatives

Instead of solely relying on self-driven rentals, consider other modes of travel that might align better with certain principles: Farmsfairyhempgummies.com.au Reviews

• Public Transportation and Local Tours: Utilizing Iceland’s public bus system for intercity travel and then booking local, ethically run tours can minimize individual carbon footprint and support local communities directly. Many tour operators in Iceland focus on sustainable practices and provide insightful experiences.
• Guesthouses and Farm Stays: Opting for accommodation in guesthouses, small hotels, or farm stays provides opportunities to interact with locals, support small businesses, and immerse oneself in Icelandic culture. This also removes the burden of driving and vehicle maintenance.
• Organized Halal Travel Packages: For those seeking a fully integrated experience, some travel agencies specialize in organizing halal-friendly tours, where accommodation, food, and activities are pre-vetted to ensure compliance with Islamic guidelines. While perhaps less common for Iceland, it’s worth exploring if available.
• Hiking and Trekking: For the truly adventurous, Iceland offers incredible opportunities for multi-day hikes, often involving mountain huts or authorized camping areas. This is a deeply immersive way to experience nature, requiring minimal external resources and promoting physical activity. Always ensure routes are safe and follow local regulations.

Campervaniceland.com Pricing

Understanding the pricing structure is crucial for budgeting any trip, especially in a country like Iceland where costs can be high.

Campervaniceland.com provides transparent daily rental rates, but it’s important to grasp the full financial picture.

Daily Rental Rates Overview

The website clearly lists “Price per day from” for each vehicle model.

These prices are quoted in Icelandic Króna ISK and vary significantly based on the vehicle type and the season. For example:

• Renault Kangoo / VW Caddy mini camper: Starting from 6,900 ISK per day Low Season, Save -50%
• Campervan Play Max automatic: Starting from 11,800 ISK per day Low Season, Save -30%
• Dacia Duster 4×4 Roof Tent manual: Starting from 21,500 ISK per day Low Season, Save -40%
• Campervan 4×4 Hilux: Starting from 27,900 ISK per day Low Season, Save -50%
• Motorhome Cosy: Starting from 38,000 ISK per day Low Season, Save -20%
• Campervan 4×4 California Beach automatic: Starting from 68,000 ISK per day Low Season, Save -50%

These figures represent the starting price and are often heavily discounted for the “Low Season,” which typically falls outside the peak summer months. It’s safe to assume that peak season prices will be considerably higher, potentially double or triple these low-season rates. Goplans.co.uk Reviews

What’s Included in the Price

According to the FAQ section, the standard rental price includes:

• Standard equipment: As detailed in the description of each specific vehicle.
• 24% local VAT value added tax: This is a significant inclusion, as VAT can often be an unexpected addition to costs in other countries.
• Unlimited mileage: For most vehicles, ensuring no surprise charges based on distance traveled. If mileage is limited, it will be clearly stated, along with the cost of extra kilometers.
• Collision Damage Waiver CDW: This basic insurance covers damages to the vehicle to a certain extent, though excess liability will likely apply.
• Emergency number for 24/7 assistance: Providing peace of mind during the trip.

Additional Costs to Consider

Beyond the base rental price, potential additional costs are crucial to factor into your budget:

• Deposit: A down payment of 15-20% of the total cost is charged to your credit card at the time of booking. The remainder is paid upon pickup in Iceland.

• Optional Insurance Upgrades: While CDW is included, the website offers several optional coverages:

  • Gravel protection: Essential for many Icelandic roads, which are often gravel.
  • Sand and Ash Protection: Important given Iceland’s volcanic activity.
  • Premium insurance
  • Platinum insurance

  The costs for these upgrades are not immediately visible on the homepage but would significantly reduce the renter’s liability in case of damage. Kiichin.com Reviews

• Fuel Costs: Iceland’s fuel prices are high, and this will be a substantial expense, especially with unlimited mileage.

• Camping Fees: As per Icelandic law, campers and motorhomes cannot camp anywhere and must use designated camping facilities or authorized parking areas. These campsites have daily fees, which can range from 1,500 ISK to 3,000 ISK per person/night or more, depending on facilities.

• Tolls, Parking Tickets, and Traffic Violations: Renters are liable for these, plus a reasonable administrative fee. This is common practice across rental companies.

• Road Tax for Hybrid Vehicles: The Jeep Renegade 4xe Roof Tent, for example, has a specific “Road tax for hybrid vehicles 500 ISK/day.” This is an important detail for those considering hybrid options.

• Optional Extras: The website offers an “Extras” page, likely including items like Wi-Fi, kitchen sets, bedding, child seats, or portable heaters, all of which would add to the total cost. Foodie-hub.co Reviews

Therefore, while the daily rental rate is clear, a comprehensive budget for an Icelandic campervan trip must account for these various supplementary expenses.

How to Book on Campervaniceland.com

The booking process on Campervaniceland.com appears designed for simplicity and directness, aligning with the website’s overall user-friendly approach.

Online Booking Process

1. Vehicle Selection: The first step involves browsing the various categories—Campers, Motorhomes, and 4x4s. Users can click on “Learn More” for each vehicle to see detailed descriptions, standard equipment lists, and suitability for different types of terrain e.g., F-roads.
2. Date Selection: Once a preferred vehicle is identified, users will need to select their desired pick-up and drop-off dates. This step is crucial as it directly impacts availability and pricing, with significant differences between low and high seasons.
3. Add-ons and Insurance: During the reservation process, the website allows users to select optional extras, such as additional insurance coverages Gravel Protection, Sand and Ash Protection, Premium, Platinum, and potentially other amenities like Wi-Fi, kitchen kits, or bedding. It is highly recommended to carefully review these options, especially the insurance, given Iceland’s sometimes challenging driving conditions.
4. Personal Information: Users will be prompted to enter their personal details, including contact information and driver’s license details. As stated in the FAQ, a valid ID or passport, an original driver’s license valid for at least 12 months, in English or Latin alphabet, and a valid credit card are required upon pickup.
5. Payment of Deposit: The website requires a down payment of 15-20% of the total cost, charged to a credit card Visa, Mastercard, JCB, Diners Club, CUP, American Express to confirm the reservation.
6. Confirmation: Upon successful booking, an email with the reservation details is automatically sent.

Payment Methods and Policies

• Deposit Payment: The initial 15-20% deposit is paid online using major credit cards.
• Remaining Balance: The remainder of the payment is made in Iceland upon pickup. The website notes that while various credit cards are accepted for the deposit, “not all of these payment types may be accepted” for the remainder, explicitly stating that “Apart from Visa and Mastercard, the other payment methods aforementioned are not widely accepted.” It also mentions that cash payments in ISK, EUR, GBP, or USD may be accepted, but again, advises checking availability upon arrival. This highlights the importance of having Visa or Mastercard for the final payment.
• Debit Card Rentals: The FAQ section clarifies that “some RV models can be rented with a debit card, but you may need to add a complete insurance option.” For specific models, renters are advised to contact the company directly via email. This indicates limited debit card acceptance and potentially higher associated costs for full insurance.

Cancellation Policy

While specific cancellation terms are not immediately visible on the homepage, such policies are typically detailed in the company’s full “Terms and Conditions” or FAQ section.

Common cancellation policies for rental companies usually involve:

• Full refund: If canceled within a certain period e.g., 30-60 days before pickup.
• Partial refund or credit: For cancellations closer to the pickup date.
• No refund: For very late cancellations or no-shows.

It is absolutely crucial for any potential renter to read the full Terms and Conditions before booking to understand the cancellation policy, as well as liability for damages, fuel policies, and any other contractual obligations. This ensures there are no financial surprises or misunderstandings down the line. Zootsports.eu Reviews

Campervaniceland.com vs. Competitors

When planning a campervan trip to Iceland, it’s wise to compare Campervaniceland.com with its key competitors to ensure you get the best value and service that aligns with your travel style and budget.

The market in Iceland is competitive, with several reputable companies vying for customers.

Key Differentiators of Campervaniceland.com

• Transparent “No Hidden Cost” Pledge: While many companies claim transparency, Campervaniceland.com explicitly highlights “No hidden cost” alongside unlimited mileage and booking with a deposit. This direct statement aims to build trust upfront.
• 24/7 Booking Office Support: Their stated “Open 24 hours” for telephone and email support weekdays is a significant advantage, especially for international travelers dealing with time differences. This level of accessibility for pre-booking inquiries can be a tie-breaker.
• Integrated Discount Activities: The partnerships offering 10-20% discounts on popular Icelandic tours whale watching, super-jeep, glacier tours are a unique value-add that not all competitors provide directly on their booking platforms. This can save travelers time and money on activity planning.
• Extensive FAQ Section: The detailed and well-organized FAQ section on Campervaniceland.com is notably comprehensive, addressing a wide array of common concerns from payment to driving regulations. This proactive information provision reduces the need for direct inquiries for many basic questions.
• Focus on Hybrid Options: The inclusion of vehicles like the “Jeep Renegade 4xe Roof Tent automatic” highlights a potential move towards more eco-conscious options, though with an associated daily road tax. This might appeal to environmentally aware travelers.

How it Compares to Other Major Players

Here’s a general comparison with some of the prominent competitors like Kuku Campers, Go Campers, and Rent.is:

• Fleet Diversity: All major players offer a diverse fleet. Campervaniceland.com’s selection, particularly the range of 4×4 options suitable for F-roads, seems competitive. Some competitors like Kuku Campers might offer more “quirky” or older, more budget-friendly vans, while others might focus more heavily on newer, higher-end models.
• Pricing Structure: While Campervaniceland.com shows daily rates, it’s crucial to compare total costs including all mandatory fees and optional extras across platforms. Some competitors might have lower base rates but higher fees for insurance or essential equipment. The “Low Season! Save -XX%” discounts offered by Campervaniceland.com are aggressive and should be compared directly.
• Insurance Offerings: All companies offer varying levels of insurance. The terms and conditions for CDW, gravel protection, and sand/ash protection should be meticulously compared. Campervaniceland.com mentions several tiers of optional insurance, which is good for risk management.
• Customer Support & Roadside Assistance: While Campervaniceland.com emphasizes 24/7 booking support, evaluate their roadside assistance protocols. Most reputable companies offer 24/7 roadside assistance, but response times and coverage areas especially in remote parts of Iceland can vary. Customer reviews on external platforms often shed light on the effectiveness of their support in real-world scenarios.
• Pick-up/Drop-off Locations: Most companies operate from Keflavik Airport KEF or nearby Reykjavik. Verify convenient pick-up and drop-off points for each company.
• Booking Process and User Experience: Websites vary in user-friendliness. Campervaniceland.com’s site is clean and direct. Some competitors might have more visually engaging sites or offer more detailed real-time availability calendars.
• Reputation and Reviews: Always check independent customer reviews on platforms like Google, TripAdvisor, or Trustpilot. These provide invaluable insights into real customer experiences regarding vehicle condition, cleanliness, breakdown support, and overall service. A company like Campervaniceland.com might be newer or have fewer reviews compared to long-established players, which is a factor to consider.

In conclusion, Campervaniceland.com appears to be a strong contender with its transparent pricing, 24/7 booking support, and added value from activity discounts.

However, as with any major rental, it’s prudent to get quotes from 2-3 different companies and meticulously compare their full offerings, including all hidden fees, insurance specifics, and cancellation policies, before committing. Footballticketnet.fr Reviews

Maximizing Your Iceland Campervan Experience Responsibly

While the focus here is on Campervaniceland.com as a service provider, it’s important to consider how one can maximize the experience of exploring Iceland in a campervan in a manner that is both enjoyable and aligns with responsible and ethical travel principles.

Planning Your Itinerary for Spiritual and Natural Reflection

Iceland offers unparalleled natural beauty, which can be a source of profound spiritual reflection.

Instead of merely chasing tourist hotspots, consider how your itinerary can allow for:

• Early Morning and Late Evening Visits: Visiting popular sites during less crowded hours early morning or late evening can offer more tranquil moments for contemplation and better photo opportunities without the distraction of crowds.
• Seeking Knowledge: Integrate visits to cultural sites, museums, or local communities to learn about Icelandic history, geology, or conservation efforts. This enriches the journey beyond mere sightseeing.

Ethical Camping Practices and Environmental Stewardship

Given the fragility of Iceland’s ecosystem, responsible camping is paramount.

• Stick to Designated Campsites: As explicitly stated on Campervaniceland.com, and reinforced by Icelandic law, “Campers and motorhomes in Iceland must head to camping facilities, whether campgrounds or authorized parking areas.” Wild camping is forbidden and can lead to significant fines and environmental damage. This is a crucial rule to adhere to for preserving the natural environment and respecting local laws.
• Leave No Trace: Follow the “Leave No Trace” principles:
  • Pack it in, Pack it out: Carry out all trash, including food scraps.
  • Dispose of waste properly: Utilize designated waste disposal and recycling facilities at campsites.
  • Minimize impact on vegetation: Stick to marked trails and avoid driving or walking on sensitive moss and fragile ecosystems.
  • Be considerate of other visitors and locals: Maintain quiet hours, especially at campsites, and respect private property.
• Conserve Resources: Be mindful of water and electricity consumption, especially in remote areas. Use only what is necessary.
• Support Local, Sustainable Businesses: When purchasing food, souvenirs, or booking activities, prioritize local businesses that demonstrate a commitment to sustainability and ethical practices. This helps the local economy and encourages responsible tourism.

Adhering to Islamic Principles While Traveling

For a Muslim traveler, ensuring the trip adheres to Islamic guidelines enhances its spiritual value. Edrivinglesson.co.uk Reviews

• Halal Food: Plan meals carefully. Research halal food options in major towns, or pack non-perishable halal items. Most Icelandic supermarkets will have vegetarian, fish, and often lamb options, but always verify ingredients. Cooking your own meals in a campervan provides greater control over ingredients.
• Prayer Times: Utilize prayer time apps and ensure you have a compass or reliable GPS for Qibla direction. Find suitable, clean spots for prayer, even if it’s within your campervan or at a quiet spot at a campsite.
• Modesty: Maintain appropriate modesty in dress, especially when visiting local communities or religious sites.
• Financial Transactions: Ensure all financial transactions, including booking the campervan, are free from riba interest. While direct rental typically doesn’t involve riba, be mindful of credit card use for payment and ensure you’re paying off balances to avoid interest charges.
• Purpose of Travel: Ensure the primary purpose of your travel is to appreciate Allah’s creation, rejuvenate, or for permissible recreation, avoiding any activities that are forbidden in Islam e.g., attending concerts with inappropriate content, participating in alcohol-related events, or gambling.

By incorporating these principles, a campervan trip through Iceland can be a truly enriching experience that combines adventure with spiritual reflection and responsible stewardship of the environment.

How to Cancel Campervaniceland.com Booking

While the exact cancellation policy details are typically found in the full Terms and Conditions, understanding the general process and what to look for is vital for any traveler.

The website does not provide a direct “Cancel Booking” button on its visible pages, suggesting cancellation would involve direct communication.

General Cancellation Procedure

1. Locate Your Booking Confirmation: Your initial booking confirmation email from Campervaniceland.com will contain your reservation number and likely links to or excerpts from their Terms and Conditions. This is your primary reference point.
2. Review the Cancellation Policy: This is the most critical step. Before initiating a cancellation, meticulously read the cancellation policy. It will outline:
   • Cancellation Deadlines: How many days in advance do you need to cancel to receive a full, partial, or no refund?
   • Refund Structure: What percentage of your deposit or total payment is refundable based on the cancellation timing?
   • Administrative Fees: Are there any non-refundable booking fees or administrative charges for cancellation?
   • Force Majeure Clauses: What happens in unforeseen circumstances like natural disasters, severe travel restrictions, or personal emergencies? While such clauses are common, their specifics vary.
3. Contact Campervaniceland.com Directly: Given the 24/7 weekday availability for their booking office telephone & email, this would be the primary method for cancellation.
   • Email: Send a written email to their customer service, clearly stating your booking number, name, dates of reservation, and explicit request to cancel. Keep a copy of this email for your records. This provides a clear, timestamped record of your cancellation request.
   • Phone: You may also choose to call their listed phone number: +354 539 06 05. Be prepared with your booking details. It’s often advisable to follow up a phone call with a confirmation email summarizing the conversation and cancellation details agreed upon.
4. Confirm Cancellation: Do not assume your booking is canceled until you receive a formal cancellation confirmation from Campervaniceland.com. This confirmation should ideally state the amount refunded if any and the date of refund processing.

Key Aspects of Cancellation Policies to Watch For

• Deposit Forfeiture: It is very common for rental companies to retain the initial deposit 15-20% in this case if cancellation occurs within a certain window e.g., less than 30 days before pick-up.
• Sliding Scale Refunds: Many policies operate on a sliding scale: 100% refund for cancellations far in advance, then decreasing percentages as the pick-up date approaches, and potentially no refund for cancellations within a few days or for no-shows.
• Peak vs. Off-Peak Season: Some companies have stricter cancellation policies during peak seasons or for special events due to high demand.
• Third-Party Bookings: If you booked through a third-party travel agent or platform, you would need to contact that entity to cancel, as their policies might supersede or run in conjunction with Campervaniceland.com’s own policies.

Always prioritize direct, clear communication and keep detailed records of all correspondence when canceling a significant reservation like a campervan rental.

Campervaniceland.com Customer Service

Based on the information available on their website, Campervaniceland.com appears to prioritize accessibility for customer inquiries, especially during the booking phase. Cultiver.com Reviews

Effective customer service is paramount for a rental business, as it directly impacts customer satisfaction and trust.

Contact Channels and Accessibility

• Phone: The website prominently displays a phone number: +354 539 06 05. This is a direct line for immediate inquiries.
• Email: While a specific email address isn’t listed on the main page, the FAQ section mentions contacting for specific queries regarding debit card rentals. It can be inferred that this, or a similar address, is used for general customer service. Email is crucial for detailed requests and for maintaining a written record of communication.
• Contact Form: Most professional websites include a “Contact Us” page with a submission form, which is likely available on Campervaniceland.com as well, allowing users to send inquiries directly from the site.
• 24/7 Weekday Booking Office Hours: A significant highlight on their “Location & timetable” section is that their “Booking Office Hours telephone & email” are “Open 24 hours” from Monday to Friday. This level of availability for booking-related queries is exceptional and highly beneficial for international customers across different time zones. For instance, a customer in the US could call late at night their time and still reach someone in Iceland during their business day.

Types of Support Offered

Based on the website’s content, Campervaniceland.com’s customer service seems geared towards:

• Pre-booking Inquiries: Answering questions about vehicle suitability, availability, pricing, and specific requirements e.g., “Can you rent an RV with a debit card?”.
• Booking Assistance: Guiding users through the online reservation process.
• Reservation Modifications/Cancellations: Handling changes to existing bookings though the process for this would likely involve direct communication as discussed in the cancellation section.
• Post-booking Support: Providing the 24/7 emergency number for assistance during the rental period, indicating support extends beyond the booking phase. This is crucial for roadside assistance, breakdowns, or other urgent issues that might arise during the trip.
• General Information: Directing users to the comprehensive FAQ section for answers to common questions about driving in Iceland, required documents, and what’s included in the rental price.

Indicators of Good Customer Service

• Clear Information Provision: The detailed FAQ section suggests a proactive approach to answering common customer queries, reducing the need for direct contact for basic information.
• Multiple Contact Channels: Offering both phone and email provides flexibility for customers to choose their preferred method of communication.
• Stated Availability: The 24/7 weekday availability for booking support is a strong indicator of dedication to customer accessibility.
• Emergency Support: The provision of a 24/7 emergency number for assistance during the rental period is standard and essential for safety and peace of mind when exploring a remote country like Iceland.

While the website doesn’t offer direct customer reviews on its pages, the stated commitment to accessibility and comprehensive information suggests an effort to provide robust customer support.

For a comprehensive understanding, potential renters should always consult external review platforms to see actual customer experiences with Campervaniceland.com’s service quality.

Frequently Asked Questions

What is Campervaniceland.com?

Campervaniceland.com is an online platform specializing in the rental of campervans, motorhomes, and 4×4 vehicles for travel and exploration in Iceland. Cleverstudentlets.com Reviews

What types of vehicles does Campervaniceland.com offer?

They offer a diverse fleet including compact campervans e.g., Renault Kangoo, larger motorhomes e.g., Motorhome Cosy, and various 4×4 options, including those with roof tents e.g., Suzuki Jimny 4×4, Dacia Duster 4×4, Campervan 4×4 Hilux.

Does Campervaniceland.com offer unlimited mileage?

Yes, the website states that unlimited mileage is included in the rental price for most vehicles.

If a specific vehicle has mileage limitations, it will be clearly stated.

How much does it cost to rent a campervan from Campervaniceland.com?

The cost varies significantly based on the vehicle model and season. Prices per day can range from around 6,900 ISK for a mini camper in low season to 68,000 ISK for a premium 4×4 motorhome in low season. Peak season prices will be higher.

What is included in the rental price?

The rental price typically includes standard vehicle equipment, 24% local VAT, unlimited mileage for most vehicles, Collision Damage Waiver CDW, and a 24/7 emergency assistance number. Bonusway.se Reviews

Is a deposit required to book a campervan?

Yes, a down payment of 15-20% of the total cost is charged to your credit card at the time of booking to secure your reservation.

What payment methods are accepted for booking and final payment?

For the deposit, Visa, Mastercard, JCB, Diners Club, CUP, and American Express are accepted.

For the remainder upon pickup, Visa and Mastercard are widely accepted, while other credit cards and cash ISK, EUR, GBP, USD may have limited acceptance.

Can I rent a campervan with a debit card?

Yes, some RV models can be rented with a debit card, but you may be required to purchase a complete insurance option.

You should contact Campervaniceland.com directly via email for specific details. Adhdactive.co.uk Reviews

What are the age requirements for renting a vehicle?

Age requirements vary by vehicle model: at least 20 years old for certain campervans, 21 years old for others, 23 years old for certain 4x4s, and 25 years old for the remaining vehicles/motorhomes.

What documents do I need to drive in Iceland?

You need a valid ID or passport of the renter, an original driver’s license held for at least 12 months, in English or Latin Alphabet, and a valid credit card of one of the passengers present upon pick up.

Do I need an international driving license for Iceland?

Most national driver’s licenses are recognized if they meet specific requirements picture, issue/expiry dates, written in English or Latin Alphabet, valid in Iceland, held for at least 12 months. If not, an international driver’s license is required.

Is special insurance required for F-roads in Iceland?

Yes, 4×4 vehicles are mandatory by law for F-roads.

It is also highly recommended to purchase gravel protection and sand/ash protection insurance if you plan to drive on these challenging routes, as standard CDW often does not cover such damages. Bips.ae Reviews

Can I camp anywhere in Iceland with a campervan?

No, you cannot.

Campers and motorhomes in Iceland are legally required to head to designated camping facilities, whether campgrounds or authorized parking areas. Wild camping is forbidden.

What are Campervaniceland.com’s booking office hours?

Their booking office for telephone and email inquiries is stated to be open 24 hours a day, Monday through Friday.

Does Campervaniceland.com offer discounts on activities in Iceland?

Yes, they partner with various activity providers to offer discounts e.g., 10-20% off on tours like whale watching, super-jeep tours, glacier experiences, and diving.

How do I cancel a booking with Campervaniceland.com?

You would need to contact Campervaniceland.com directly via email or phone, providing your booking details. Curiousbrownie.com Reviews

It’s crucial to review their full Terms and Conditions for their specific cancellation policy, including deadlines and refund eligibility.

What happens if I get a traffic violation or parking ticket?

Rental customers are liable for payment of any tolls, parking tickets, or traffic violations, along with a reasonable administrative fee charged by the rental company.

Is the VAT Value Added Tax included in the price?

Yes, 24% local VAT value added tax is included in the rental price quoted by Campervaniceland.com.

What should I do if my flight lands in Keflavik but I want to go to Reykjavik?

Keflavik International Airport KEF is about 50 km 40 minutes drive from Reykjavik.

You can pick up your rental car at the airport and drive directly to Reykjavik via Route 41.

Are there any hidden costs with Campervaniceland.com?

The website explicitly states “No hidden cost” as one of its key booking benefits, aiming for transparency in its pricing structure.

However, renters should always account for additional expenses like fuel, camping fees, and optional insurance upgrades.