Based on looking at the website Careline.co.uk, it’s clear they are a prominent provider of personal alarm systems designed to offer peace of mind and support for individuals, particularly the elderly or those with health conditions, allowing them to maintain independence.
The site presents a comprehensive range of solutions, from in-home alarms to GPS-enabled pendants and watches with fall detection, all backed by a 24/7 UK-based Emergency Care Team.
They emphasize rapid response times, ease of setup, and robust support, aiming to instill confidence in both users and their families.
This service appears to be a crucial lifeline, blending technology with human support to ensure help is always just a button press away, whether at home or out and about.
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Understanding Careline.co.uk’s Core Offering: Personal Alarms for Peace of Mind
Careline.co.uk positions itself as a leading provider of personal alarm systems, designed to offer essential support and reassurance for individuals seeking to maintain their independence and safety.
Their core offering revolves around a range of devices that connect users to a 24/7 Emergency Care Team at the press of a button.
This service is particularly vital for elderly individuals, those with mobility issues, or anyone who might require immediate assistance in an emergency.
The overarching goal, as highlighted on their website, is to provide “peace of mind made simple.”
What is a Personal Alarm System?
A personal alarm system, often referred to as a medical alert system or telecare alarm, is a device that allows a user to call for help quickly during an emergency. Mybirdbuddy.com Reviews
These systems typically consist of a base unit and a wearable pendant or watch.
When activated, the device connects directly to a monitoring center, where trained operators can assess the situation and dispatch appropriate help, whether that’s contacting emergency services ambulance, police, fire or nominated family members/friends.
Careline’s systems are designed for both in-home and out-of-home use, catering to various lifestyles and needs.
Who Benefits Most from Careline’s Services?
While anyone can benefit from the added security, Careline’s services are primarily aimed at:
- Elderly individuals: Who wish to live independently but may be at higher risk of falls or require immediate assistance for health-related incidents.
- Individuals with chronic health conditions: Such as heart conditions, diabetes, or epilepsy, where a sudden medical emergency could occur.
- Those with mobility challenges: Who might struggle to reach a phone in an emergency.
- People living alone: Providing a crucial safety net when no one else is immediately available.
- Families of vulnerable individuals: Who gain immense reassurance knowing their loved ones have 24/7 support.
The Value Proposition: Independence and Security
Careline’s value proposition is twofold: it empowers users to maintain their independence by providing a safety net, and it offers invaluable security and peace of mind to both the users and their families. Ivyrx.com Reviews
The ability to summon help quickly in an emergency can prevent minor incidents from escalating into serious situations, potentially reducing hospital admissions and allowing individuals to remain in their homes for longer.
Navigating Careline.co.uk’s Product Range and Features
Careline.co.uk offers a diverse range of personal alarm products, each tailored to specific needs and usage environments.
Their product lineup is clearly structured to help potential customers choose the most suitable option, emphasizing both in-home and on-the-go solutions.
In-Home Solutions: Essential+ Plan and Essential Plan
For those primarily seeking reassurance within their home and garden, Careline provides dedicated in-home solutions:
- Essential+ Plan: This is their easy-to-set-up digital alarm. It offers support at the press of a button for use at home or in the garden. Based on the website, it starts from £18.99 per month when paying annually, representing a significant saving. Its digital nature suggests it’s future-proofed against the phasing out of traditional landlines.
- Essential Plan: This plan is designed for in-home use and requires a landline. Priced at £9.99 per month when paying quarterly, it’s presented as a more basic, traditional option. However, Careline explicitly recommends their digital alarms for “future-proof peace of mind,” indicating a strategic shift towards modern connectivity.
On-the-Go Solutions: GPS Pendants and Watches
For active individuals who need protection beyond the confines of their home, Careline offers advanced GPS-enabled devices: Laconcordia.dk Reviews
- GPS Pendant Alarm: This portable device allows users to speak to the Care Team at the press of a button, with GPS tracking to share their location. It’s designed for use both in and away from home, starting from £20.99 per month annually.
- GPS Pendant Alarm with Fall Detection: Building on the standard GPS Pendant, this version includes automatic fall detection, which calls for help even if the user is unable to activate the alarm manually. This enhanced safety feature starts from £25.99 per month annually.
- Personal Alarm Watch with Fall Detection: This discreet, easy-to-use alarm watch combines GPS tracking and fall detection in a wearable format. It offers location sharing and automatic call-for-help functionality, starting from £23.99 per month annually.
Advanced Features: Fall Detection and Digital Connectivity
Two standout features across Careline’s advanced product range are:
- Fall Detection: This crucial technology automatically detects a fall and initiates a call to the Care Team. This is particularly vital for individuals who may be unconscious or unable to press their alarm button after a fall. The website highlights its effectiveness in scenarios where immediate help is paramount.
- Digital Alarms and Inbuilt SIM: Careline emphasizes its “digital alarms,” which do not require a traditional landline. Instead, they use an inbuilt SIM card to send alerts. This ensures connectivity even if a user doesn’t have a fixed landline, or during power outages as long as the device has battery backup, providing more reliable and modern communication. Approximately 85% of UK households now have broadband, making digital-first solutions increasingly relevant and robust.
Careline’s Emergency Response System: Speed and Professionalism
The effectiveness of any personal alarm service hinges on its emergency response system.
Careline.co.uk heavily emphasizes the speed, professionalism, and availability of its UK-based Emergency Care Team, aiming to reassure users that help is always readily available.
24/7 In-House Emergency Care Team
Careline prides itself on its “24/7 support from our in-house Emergency Care Team.” This means that unlike some providers that might outsource their monitoring, Careline maintains direct control over its response operations.
This can lead to better communication, consistent training, and a deeper understanding of their service users’ needs. Nextgenlearning.org.uk Reviews
The constant availability ensures that assistance is just a button press away, regardless of the time of day or night.
Super Fast Response Times: A Key Metric
One of the most compelling statistics highlighted on the Careline website is their “average alert call response time” of “5 seconds.” This is an incredibly impressive figure, suggesting that users can expect almost immediate connection to a trained operator once they activate their alarm. They also state they answer “1 Million emergency calls each year,” reinforcing the scale and efficiency of their operations. In critical situations, every second counts, and such rapid response times can significantly improve outcomes. A study by the Royal Society for the Prevention of Accidents RoSPA indicated that over a third of older people 36% who fall will not be able to get up without help, making rapid response essential.
How the Emergency Response Process Works
Careline outlines a simple yet effective three-step process:
- Order: Customers choose their alarm plan, either online or with assistance from their 24/7 expert team.
- Connect: With free 24-hour next-day delivery and simple plug-and-play setup for SmartLife alarms, users can get connected quickly.
- Peace of Mind: Users contact the emergency response team at the press of a button. The team is “on hand 24/7 to ensure you receive the help you need, whenever you need it.”
If an alarm is activated and the user cannot speak or be heard, the Care Team is trained to assume it’s an emergency and will alert emergency contacts and services, demonstrating a proactive approach to potential non-responsive situations.
This protocol is crucial for severe incidents where the user might be incapacitated. Redlightrising.co.uk Reviews
TSA Accreditation: A Mark of Quality
Careline highlights its “TSA Accredited” status. The Telecare Services Association TSA is the industry body for technology enabled care TEC in the UK. TSA accreditation signifies that a provider meets rigorous standards for quality, safety, and operational excellence in delivering telecare services. This accreditation offers an independent assurance to customers that Careline adheres to best practices and provides a high standard of service, adding a layer of trust and credibility to their claims. As of 2023, over 80% of telecare services in the UK are provided by TSA accredited organisations, reflecting its importance in the sector.
Pricing, Subscriptions, and VAT Exemption on Careline.co.uk
Understanding the financial aspects of a personal alarm service is crucial for potential customers.
Careline.co.uk provides clear information regarding its pricing structure, subscription models, and a significant benefit: VAT exemption for eligible users.
Subscription Models and Pricing Tiers
Careline offers various pricing tiers based on the chosen alarm plan and the payment frequency monthly, quarterly, or annually. Generally, paying annually results in significant savings, often highlighted with “SAVE UP TO £100” promotions.
- Essential Plan In-Home, Landline Required: £9.99 per month when paying quarterly.
- Essential+ Plan Digital In-Home: From £18.99 per month when paying annually originally £27.32/month.
- Complete Plan with Fall Detection Digital In-Home: From £23.99 per month when paying annually originally £32.32/month.
- Personal Alarm Watch with Fall Detection GPS: From £23.99 per month when paying annually originally £31.07/month.
- GPS Pendant Alarm GPS: From £20.99 per month when paying annually originally £28.07/month.
- GPS Pendant Alarm with Fall Detection GPS: From £25.99 per month when paying annually originally £33.07/month.
It’s important to note that these prices include the “hire cost of the equipment, the 24/7 monitoring of the system, and any technical support.” This clarifies that the alarm devices are provided on a rental basis, not purchased outright. Motherhubbardsfishandchips.com Reviews
The Advantage of Annual Payments
The website prominently displays “SAVE UP TO £100*” on 12-month subscriptions. This incentive strongly encourages users to commit to annual payments, which significantly reduces the effective monthly cost. For instance, the Essential+ Plan drops from what would be £27.32/month to £18.99/month when paid annually. This strategy benefits both the customer, through savings, and Careline, through assured long-term subscriptions.
VAT Exemption: A Significant Financial Relief
One of the most attractive aspects of Careline’s pricing is the potential for VAT exemption. The website states, “Prices shown are VAT exempt.
Over 94% of Careline customers qualify for VAT exemption, find out if you qualify.” This is a critical point for many potential users, as personal alarms and other aids for disabled or elderly people are often eligible for zero-rated VAT in the UK.
To qualify for VAT exemption, an individual must be “chronically sick or disabled.” This includes conditions such as:
- Physical or mental impairment that has a long-term and substantial adverse effect on their ability to carry out everyday activities.
- A long-term illness, such as diabetes, heart conditions, or dementia.
It explicitly does not cover temporary conditions like a broken leg. The process typically involves declaring eligibility at the point of purchase or subscription. This exemption can lead to substantial savings, making the service more affordable and accessible for those who need it most. For example, on a £25 per month service, VAT at 20% would add an extra £5, making the exemption a significant benefit. Elanusparts.com Reviews
Customer Experience and Support on Careline.co.uk
A crucial element in evaluating any service, especially one as vital as personal alarms, is the customer experience and the quality of support provided.
Careline.co.uk highlights several aspects designed to ensure a smooth and supportive journey for its users and their families.
Ease of Installation and Setup
Careline emphasizes “exceptionally easy to install” and “simple set-up.” For their SmartLife alarms, the claim is that users simply “plug your SmartLife alarm into your power socket and it’s ready to use.” This plug-and-play approach is highly beneficial, particularly for elderly users or those who may not be tech-savvy, minimizing barriers to adoption.
The offer of “free 24hr next day delivery” also ensures that peace of mind can be established rapidly after ordering.
24/7 Customer Service and Technical Support
Beyond emergency response, Careline pledges “24/7 customer service.” This means that help is available not just for alarm activations but also for any questions, technical issues, or general inquiries users or their loved ones might have. H2ohottubs.co.uk Reviews
This comprehensive support structure is vital for resolving problems quickly and maintaining service reliability.
They also mention “any technical support that may be needed for the duration of the plan” is included in the subscription price, adding to the value proposition.
Money-Back Guarantee and Lifetime Warranty
Careline offers two significant assurances that bolster customer confidence:
- 30-Day Money Back Guarantee: If customers change their mind, they can avail themselves of a 30-day money-back guarantee. This reduces the financial risk for new users who want to try the service without a long-term commitment, demonstrating Careline’s confidence in their product.
- Lifetime Guarantee: All plans come with a “lifetime warranty” on the equipment. This is a substantial benefit, meaning that if the personal alarm device malfunctions or breaks due to manufacturing defects during the subscription period, Careline will replace it. This eliminates concerns about equipment replacement costs and further reinforces the value delivered.
Customer Testimonials and Trustpilot Rating
The website prominently features customer testimonials, including names and specific positive experiences. For example, “Mum fell on her front room floor, her alarm activated and an operator talked to her until we arrived.” These real-life stories add credibility and emotional connection. Furthermore, Careline displays a “Trustpilot” rating, indicating their engagement with independent review platforms. While the specific numerical rating isn’t always static, its presence suggests transparency and a commitment to customer feedback. As of early 2024, many telecare providers aim for excellent Trustpilot scores, with leading ones often achieving 4.5 stars and above based on thousands of reviews, indicating a high level of customer satisfaction.
Trust and Credibility: What Makes Careline a Reliable Choice?
When selecting a personal alarm service, trust and credibility are paramount. Coast2coastrelocationusa.com Reviews
Careline.co.uk makes several assertions and displays accreditations designed to instill confidence in potential customers and their families.
TSA Accreditation: The Gold Standard in Telecare
As mentioned previously, Careline is “Proud to be TSA Accredited.” The Telecare Services Association TSA is the UK’s leading industry body for technology enabled care TEC. Its accreditation program is rigorous, assessing providers against a comprehensive set of standards covering everything from call handling and response times to data protection, staff training, and equipment quality.
- What it means for you: This accreditation provides an independent verification that Careline meets a high level of quality and safety standards. It signifies that their service has been externally audited and found to comply with best practices in the telecare industry. For customers, this translates into greater assurance regarding the reliability and professionalism of the service.
- Impact on service quality: Achieving and maintaining TSA accreditation encourages continuous improvement in service delivery, ensuring that Careline’s operations are consistently reviewed and optimized for user safety and satisfaction.
UK-Based Operations and Emergency Care Team
Careline emphasizes that its “Emergency Care Team” is “UK based.” This is a significant factor for many customers, as it implies:
- Local understanding: Operators are familiar with UK geography, emergency services, and cultural nuances.
- No language barriers: Communication is clear and direct, which is vital in high-stress emergency situations.
- Job creation: Supports local employment within the UK.
- Data security: Customer data is likely to be handled within UK legal frameworks, including GDPR, which can offer an added layer of reassurance regarding privacy.
Positive Customer Testimonials and Case Studies
While not detailed case studies, the prominently displayed quotes from customers like Alison House, Patricia Cherry, and Martin Hamilton serve as strong social proof.
These testimonials highlight real-world scenarios where Careline’s service made a tangible difference, such as preventing worse outcomes after a fall or simply providing daily reassurance. Ikosresorts.com Reviews
The authenticity of these testimonials, often with specific examples of how the service was used, adds significant weight to Careline’s claims of effectiveness.
Transparent Pricing and Guarantees
The clarity around pricing, including the rental model for equipment, and the explicit mention of VAT exemption eligibility, contributes to transparency. Furthermore, the 30-day money-back guarantee and lifetime guarantee on equipment demonstrate Careline’s confidence in their offering and willingness to stand behind their products and services. These guarantees minimize financial risk for the customer, fostering trust. A company willing to offer such guarantees typically has high confidence in its operational efficiency and product durability.
Comparing Careline with Other Personal Alarm Providers
The personal alarm market in the UK is competitive, with several reputable providers offering similar services.
To make an informed decision, it’s beneficial to understand how Careline.co.uk stacks up against some of its contemporaries.
While a full, real-time comparison would require an exhaustive market analysis, we can identify key differentiators based on Careline’s advertised strengths. Giftshop.bhf.org.uk Reviews
Key Differentiators of Careline.co.uk
Based on the website’s content, Careline highlights several aspects that could be considered competitive advantages:
- Ultra-Fast Response Time: Careline boasts an average alert call response time of “5 seconds.” This is exceptionally fast and, if consistently maintained, positions them as a leader in rapid response. Many providers aim for under 30 or 60 seconds, so 5 seconds is a significant claim.
- High Volume of Calls Answered: “1 Million emergency calls answered each year” speaks to their operational capacity and experience, suggesting a robust infrastructure capable of handling high demand.
- In-House UK-Based Care Team: The emphasis on an “in-house” and “UK-based” team can be a major selling point for customers who prioritize local support, direct accountability, and clear communication without language barriers.
- Comprehensive Guarantees: The combination of a “30-day money-back guarantee” and a “lifetime guarantee” on equipment is a strong consumer-friendly policy that reduces risk and demonstrates product confidence.
- Clear VAT Exemption Guidance: While many providers offer VAT exemption, Careline clearly states that “Over 94% of Careline customers qualify,” simplifying the process and highlighting the widespread eligibility.
Areas for Comparison with Competitors
When evaluating Careline against other providers, potential customers might consider:
- Pricing Structure: While Careline offers competitive annual rates, some competitors might have different monthly rates, setup fees, or equipment purchase options versus rental. For instance, some providers might offer a lower entry price for basic models, or promotional bundles.
- Equipment Variety and Design: While Careline offers pendants, watches, and fixed units, some competitors might have more aesthetically varied designs, specialized devices e.g., voice-activated systems, smart home integrations, or more rugged options for specific outdoor activities.
- Additional Services/Features:
- Activity Monitoring: Some advanced systems track daily activity patterns and alert if there’s a significant deviation e.g., no movement for an extended period.
- Medication Reminders: Integrated systems that remind users to take medication.
- Environmental Monitoring: Detectors for smoke, carbon monoxide, or extreme temperatures.
- Key Safes: Some providers offer or integrate key safes for emergency access for responders.
- Family Portal/App: An increasing number of providers offer apps that allow family members to check on the user’s status, location for GPS devices, or alarm history. Careline’s website doesn’t explicitly mention such a portal.
- Customer Reviews and Reputation: While Careline highlights Trustpilot, a broader search for reviews across different platforms can provide a more holistic view of customer satisfaction and common issues reported.
- Installation Support: While Careline emphasizes easy setup, some users might prefer professional installation, which some competitors may offer.
Making an Informed Choice
The “best” personal alarm provider depends on individual needs, budget, and priorities.
Careline.co.uk clearly presents itself as a strong contender, particularly for those prioritizing rapid response, UK-based support, and strong guarantees.
However, a prudent consumer would always perform due diligence, compare specific plans and features with 2-3 other top providers, and read independent reviews before making a final decision. Checkm8.info Reviews
The Importance of Personal Alarms in Modern Society
Personal alarm systems like those offered by Careline.co.uk are no longer luxury items but increasingly vital tools for maintaining independence, enhancing safety, and providing peace of mind in modern society.
Their significance is growing due to several demographic and societal trends.
Addressing the Needs of an Aging Population
The global population is aging rapidly. In the UK, for instance, the number of people aged 65 and over is projected to increase by more than 50% in the next 25 years, reaching over 16 million. As people live longer, they often desire to remain in their homes and communities rather than moving into residential care. Personal alarms are instrumental in facilitating this, providing a safety net that allows individuals to age in place confidently. They mitigate risks associated with falls, medical emergencies, and other unforeseen incidents that can occur when living alone.
Reducing Pressure on Healthcare Systems
Falls are a leading cause of injury and hospital admissions among older adults. In the UK, falls account for over 4 million hospital bed days each year, costing the NHS an estimated £2.3 billion. By enabling immediate assistance, personal alarms can significantly reduce the severity of injuries and the need for prolonged hospital stays. A prompt response can mean the difference between a simple lift-up and a severe injury requiring extensive medical intervention. This ultimately alleviates pressure on overstretched ambulance services and hospital emergency departments.
Enhancing Independence and Quality of Life
Beyond emergency response, the very presence of a personal alarm provides a psychological boost. Thepassportexpert.co.uk Reviews
Knowing that help is always available fosters a sense of security and confidence, encouraging individuals to remain active and independent.
This can prevent social isolation and improve overall quality of life.
For family members, the alarms offer invaluable reassurance, allowing them to balance their own lives with the care needs of their loved ones, without the constant worry of an undetected emergency.
Technology’s Role in Modern Care
The evolution of technology, particularly in GPS tracking and fall detection, has transformed personal alarms from basic landline-dependent devices into sophisticated, mobile solutions.
Digital alarms and integrated SIM cards ensure connectivity even without traditional landlines, making them accessible to a wider demographic. Styleourhome.com Reviews
The continuous innovation in these areas means personal alarms are becoming more discreet, user-friendly, and effective, truly blending into daily life while offering robust protection.
The increasing penetration of mobile broadband and satellite technology further enhances the reliability and reach of these devices.
A Proactive Approach to Safety
Ultimately, personal alarms represent a proactive approach to personal safety and elder care.
Instead of reacting to an emergency once it has fully developed, these systems allow for immediate intervention, often before a situation escalates.
This preventative and responsive capability is crucial for both physical well-being and mental peace, making services like Careline.co.uk an indispensable part of modern care strategies. Ramsdenscurrency.co.uk Reviews
Frequently Asked Questions
What exactly is Careline.co.uk?
Careline.co.uk is a UK-based provider of personal alarm systems designed to offer 24/7 support for individuals, particularly the elderly or vulnerable, enabling them to call for help quickly in an emergency at home or on the go.
How does a Careline personal alarm work?
Careline personal alarms work by connecting a wearable device pendant or watch to a base unit or directly to a mobile network for GPS models. When activated, it sends an alert to Careline’s 24/7 UK-based Emergency Care Team, who can then speak to the user and dispatch appropriate help, such as emergency services or nominated contacts.
Do I need a landline for a Careline alarm?
No, not for all plans.
While the basic “Essential Plan” requires a landline, Careline offers “digital alarms” like the Essential+ Plan and GPS models that use an inbuilt SIM card and do not require a landline connection, offering more flexibility and future-proofing.
What is fall detection, and how does it work with Careline?
Fall detection is a feature available on some Careline alarms e.g., Complete Plan, Personal Alarm Watch with Fall Detection. It uses sensors within the device to automatically detect if the user has fallen.
If a fall is detected, the alarm automatically calls the Care Team for help, even if the user is unable to press the button.
Is Careline’s emergency response team available 24/7?
Yes, Careline prides itself on its “24/7 support from our in-house Emergency Care Team,” ensuring that help is available around the clock, every day of the year.
How quickly does Careline respond to an alarm?
Careline states an impressive “average alert call response time” of “5 seconds,” indicating extremely rapid connection to their Emergency Care Team.
Are Careline alarms suitable for outdoor use?
Yes, Careline offers GPS-enabled alarms such as the GPS Pendant Alarm and Personal Alarm Watch, which are designed for use both in and away from home, allowing for location tracking and emergency calls wherever you are.
Can I wear my Careline pendant in the shower or bath?
Yes, Careline pendants are water-resistant and designed for use in the bath or shower, ensuring continuous protection even in areas where falls are common.
Are Careline products rented or purchased?
Careline alarms are provided on a rental basis.
The subscription price includes the hire cost of the equipment, the 24/7 monitoring service, and any necessary technical support.
Is there a money-back guarantee for Careline services?
Yes, Careline offers a “30-day money back guarantee.” If you change your mind within this period, you can receive a refund.
Do Careline alarms come with a warranty?
Yes, all Careline plans come with a “lifetime guarantee” on the equipment, providing assurance against manufacturing defects for the duration of your subscription.
What is VAT exemption, and do Careline customers qualify?
VAT exemption means you don’t have to pay Value Added Tax VAT on certain goods or services.
Careline states that “Over 94% of Careline customers qualify for VAT exemption” if they are chronically sick or disabled, leading to significant savings on the service cost.
How do I know if I qualify for VAT exemption?
You generally qualify for VAT exemption if you have a physical or mental impairment that has a long-term and substantial adverse effect on your ability to carry out everyday activities, or a long-term illness.
Careline’s website encourages you to check their specific qualification criteria or contact them for details.
What happens if I activate my alarm but can’t speak?
If you activate your Careline alarm and cannot speak or be heard by the response team, they will assume it’s an emergency and automatically alert your emergency contacts and the emergency services on your behalf.
Can Careline call an ambulance for me?
Yes, if you require medical assistance, Careline’s response team will contact the emergency services like an ambulance on your behalf.
They will also do so if you are unable to respond to their team.
Is Careline TSA accredited?
Yes, Careline is “Proud to be TSA Accredited.” The Telecare Services Association TSA is the UK’s industry body, and accreditation signifies that Careline meets high standards of quality and service in telecare provision.
How easy is it to set up a Careline alarm?
Careline emphasizes “simple set-up” and “exceptionally easy to install.” Their SmartLife alarms are generally plug-and-play, meaning you just plug them into a power socket, and they are ready to use.
Do Careline alarms require a mobile phone?
No, Careline alarms do not require a mobile phone.
They use either your home landline or an inbuilt SIM card to communicate with the Careline response team.
What if I lose my Careline pendant or watch?
While the website mentions a lifetime guarantee for equipment, it’s best to check with Careline directly regarding their policy for lost or damaged equipment outside of manufacturing defects, as replacement costs may apply.
Can family members get updates from Careline?
While the website doesn’t explicitly mention a family portal or app, Careline’s team communicates with nominated emergency contacts when an alarm is activated, ensuring family members are kept informed during emergencies.
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