Circle.cloud Review

Based on looking at the website, Circle.cloud appears to be a legitimate business telecoms provider offering cloud-based phone systems, business internet, and 24/7 customer support.

The site emphasizes a “people-first approach” and highlights rapid response times for support.

While the information presented is professional and clear, there are some aspects typical of a fully transparent and well-established online presence that are not immediately apparent.

Overall Review Summary for Circle.cloud:

• Website Professionalism: High. The site is well-designed, easy to navigate, and clearly articulates its services.
• Stated Services: Business telecoms, including VoIP phone systems, business internet, and dedicated support.
• Customer Testimonials: Present with a video link, but independent verification is not instantly available on the homepage.
• Transparency of Information: Moderate. While services are explained, detailed pricing, terms of service, and privacy policies are not prominently linked from the main page, requiring deeper navigation.
• Contact Information: Clear “Let’s Talk!” and “contact.us” sections are available.
• Ethical Considerations Islamic Perspective: The core services telecoms, internet are permissible. No explicit mention of financial products or entertainment that would raise concerns. The focus is on business utility.
• Absence of Key Information: Lacks immediate visibility of specific pricing tiers, full terms and conditions, a clear “About Us” section directly detailing company history or leadership, and comprehensive security certifications on the homepage.

The site does a good job of presenting its offerings and showcasing customer satisfaction through testimonials.

However, for a user to fully trust a business service, especially one involving critical infrastructure like communications, explicit details regarding pricing models, service level agreements SLAs, and robust security measures are often expected upfront.

The claim of “industry-beating response/resolution times” is a strong assertion but lacks external validation on the homepage.

Businesses often look for clear contractual terms and conditions before committing to a service provider.

Here are some of the best ethical alternatives for business communication and productivity tools:

• Microsoft 365 Business
  • Key Features: Comprehensive suite including Word, Excel, PowerPoint, Outlook, Teams for communication, OneDrive, and SharePoint. Cloud-based collaboration, robust security features, and integration across devices.
  • Price or Average Price: Varies based on plan e.g., Business Basic, Standard, Premium, typically ranging from $6 to $22 per user per month.
  • Pros: Industry-standard tools, excellent integration, strong security, extensive feature set for productivity and communication.
  • Cons: Can be overwhelming due to feature richness, recurring subscription cost.
• Google Workspace formerly G Suite
  • Key Features: Gmail, Calendar, Drive, Docs, Sheets, Slides, Meet for video conferencing, Chat for team messaging. Focus on cloud-native collaboration and accessibility from any device.
  • Price or Average Price: Varies by plan e.g., Business Starter, Standard, Plus, typically $6 to $18 per user per month.
  • Pros: Highly collaborative, user-friendly interface, strong mobile experience, excellent for real-time document sharing.
  • Cons: Less robust desktop applications compared to Microsoft, reliance on Google ecosystem.
• Zoom
  • Key Features: Primarily known for video conferencing, but also offers Zoom Phone for VoIP services, Zoom Chat, and Webinars. High-quality audio/video, screen sharing, recording.
  • Price or Average Price: Free tier for basic meetings. paid plans for extended features starting around $14.99 per host per month.
  • Pros: Widely adopted, easy to use, reliable for video calls, comprehensive business phone system options.
  • Cons: Free tier has time limits, some advanced features are locked behind higher-tier plans.
• Cisco Webex
  • Key Features: Offers integrated collaboration including video meetings, team messaging, and business phone systems Webex Calling. Enterprise-grade security and reliability.
  • Price or Average Price: Free tier available. paid plans start around $13.50 per user per month.
  • Pros: Robust security, reliable for large enterprises, good integration with Cisco hardware, comprehensive suite.
  • Cons: Can be more complex to set up, user interface might feel less intuitive to some compared to Zoom or Google Meet.
• Slack
  • Key Features: A leading team communication platform with channels for organizing conversations, direct messaging, file sharing, and integrations with numerous other business apps.
  • Price or Average Price: Free for basic use. paid plans start around $8 per user per month.
  • Pros: Excellent for internal team communication, highly customizable with integrations, reduces email clutter.
  • Cons: Can be distracting if not managed well, not a full-fledged phone system.
• RingCentral
  • Key Features: A unified communications platform providing VoIP phone service, video conferencing, team messaging, and contact center solutions.
  • Price or Average Price: Starts around $19.99 per user per month.
  • Pros: Comprehensive all-in-one solution for business communications, reliable, scalable for various business sizes.
  • Cons: Can be pricier for small businesses, potentially complex to set up all features.
• Nextiva
  • Key Features: Business communication services including VoIP phone systems, video conferencing, team messaging, and CRM integration. Focus on “Amazing Service.”
  • Price or Average Price: Starts around $18.95 per user per month.
  • Pros: Strong focus on customer service, reliable VoIP, integrated communication tools, good for small to medium businesses.
  • Cons: Pricing can increase significantly with more features, some advanced features might require higher plans.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Circle.cloud Review & First Look

Based on an initial review of the Circle.cloud website, it presents itself as a modern and reliable provider of business telecommunications services.

The homepage immediately introduces “business telecoms.

Perfected.” and emphasizes an experience of “the future… today.” This bold claim sets a high expectation for potential clients.

The design is clean, professional, and visually appealing, using a minimalist approach that highlights key service areas such as internet, phones, and support.

Website Design and User Experience

The Circle.cloud website features a responsive design, making it accessible across various devices.

Navigation is intuitive, with clear calls to action like “Let’s Talk!” strategically placed.

The use of repeating slogans like “business telecoms.

Perfected.” throughout the homepage reinforces their brand message.

While the aesthetic is polished, some users might find the repetition slightly redundant.

The site effectively uses imagery and concise text to convey its offerings, focusing on simplicity and efficiency for businesses. Tacday.com Review

Stated Value Proposition

Circle.cloud positions itself as more than just a telecom provider.

They aim to be a partner that “empower your business and simplif how you connect with the world.” This value proposition is supported by claims of “access the latest tech,” “innovation made simple,” and “unmatched 24/7 support.” These are strong statements, particularly the promise of “industry-beating response/resolution times,” which directly addresses common pain points in business telecom services.

Circle.cloud Services and Approach

Circle.cloud outlines its primary services as business internet, phone systems, and robust customer support.

The company highlights a “people-first approach,” suggesting a strong emphasis on personalized service and rapid problem-solving.

This human-centric philosophy is a significant selling point in a technical industry often perceived as impersonal.

Business Internet: Reliable Speed, Reliable Connections

The website describes its internet service with the keywords “reliable speed” and “reliable connections.” While these are fundamental expectations for any internet provider, the site doesn’t delve into specifics like available speeds e.g., Mbps, Gbps, connection types fiber, leased line, or uptime guarantees on the homepage.

For businesses, particularly those reliant on consistent connectivity, these technical details are crucial.

A lack of such specifics upfront might lead potential clients to seek this information elsewhere or hesitate to move forward without further inquiry.

Business Phones: Telecoms Made Simple

Under “phones.

Business telecoms made simple.,” Circle.cloud promotes its cloud-based solutions, emphasizing ease of use and implementation. Solecup.com Review

The FAQ section expands on this, mentioning “cloud-based solutions, from advanced phone systems to high-speed internet and user-friendly apps.” This suggests a focus on Voice over Internet Protocol VoIP systems, which offer flexibility and cost savings compared to traditional landlines.

The website also alludes to mobile apps and desktop setups, indicating a comprehensive approach to unified communications.

However, specific features like call routing, auto-attendants, CRM integrations, or conferencing capabilities are not detailed on the primary landing page, leaving these important functionalities to be discovered through deeper navigation or direct inquiry.

Support: Unmatched 24/7 Customer Service

The “support” section is where Circle.cloud attempts to differentiate itself significantly.

They claim “unmatched 24/7 customer service” and provide specific, though self-reported, metrics:

• 00:07 secs: Average customer support wait time.
• 00:19 secs: Longest customer support wait time.
• 54%: Cases resolved on first contact.

These statistics, if accurate and consistently maintained, are indeed impressive for any service provider.

A nearly instant average wait time and a high first-contact resolution rate are strong indicators of operational efficiency and a genuine “people-first” approach.

This emphasis on support can be a deciding factor for businesses looking for minimal downtime and quick issue resolution.

The Circle.experience: Customer Testimonials

Circle.cloud prominently features customer testimonials under “the circle.experience.” This section includes a quote from “James Read COO of Location One,” praising a “slick transition” and immediate support.

A thumbnail suggests a video review is available, and a “See More Reviews” link encourages further exploration. Autourasia.com Review

Authenticity and Impact of Testimonials

Customer testimonials are powerful tools for building trust and credibility.

The quote provided is positive and directly addresses common concerns like transition smoothness and responsiveness.

The mention of “Location One” and a specific COO adds a layer of authenticity.

However, without direct links to external review platforms or verified third-party review sites on the homepage, a potential client might need to conduct additional research to fully validate the breadth and depth of customer satisfaction.

For example, linking to a Trustpilot or G2 profile directly would enhance credibility.

Video Reviews

The presence of a video review thumbnail is a modern and engaging way to present customer feedback.

Video testimonials often resonate more deeply with audiences than plain text, as they offer a glimpse into the customer’s real experience and personality.

The ability to “Click the thumbnail to watch the review” provides an interactive element, reinforcing the company’s commitment to transparency through customer voices.

Circle.cloud Pros & Cons

When evaluating Circle.cloud based on its website, several strengths and weaknesses become apparent.

It’s important to weigh these factors, especially for businesses seeking a reliable and ethical telecoms partner. Thechichero.com Review

Pros:

• Professional and Modern Website: The site is well-designed, easy to navigate, and presents a polished image, conveying professionalism and reliability.
• Clear Service Offerings: The core services internet, phones, support are clearly stated and easy to understand at a glance.
• Strong Emphasis on Customer Support: The promise of “unmatched 24/7 support” with specific, low wait times and high first-contact resolution rates is a significant advantage, addressing a critical need for businesses.
• Customer Testimonials: Featuring positive feedback from a named client James Read, COO of Location One with a video option helps build trust and social proof.
• Focus on Simplicity and Innovation: The company’s claims of making “innovation made simple” and delivering “cutting-edge solutions” suggest a forward-thinking approach that aims to ease technology adoption for businesses.
• Ethically Sound Core Services: Business telecoms and internet services are inherently permissible from an ethical standpoint, as they facilitate communication and legitimate commerce. There are no indications on the homepage of services that might be ethically questionable.

Cons:

• Lack of Transparent Pricing: One of the most significant drawbacks is the absence of any pricing information or tiers directly on the homepage. Businesses typically prefer to see at least an estimated cost or package options to gauge affordability and fit before committing to a “Get a Quote!” step.
• Limited Technical Details: While services are outlined, specific technical specifications for internet speeds, phone system features beyond basic apps and desktop setups, or SLAs are not readily available on the main page. This forces potential customers to initiate contact for crucial details.
• No Explicit Terms of Service or Privacy Policy Link: A comprehensive website usually features prominent links to its Terms of Service, Privacy Policy, and Acceptable Use Policy. The absence of these immediately visible links on the homepage might raise questions about full transparency, though they may exist deeper within the site.
• Minimal “About Us” Information: While the FAQ mentions an “about us” story, a dedicated, easily accessible section detailing the company’s history, mission, leadership team, or founding principles is not immediately apparent on the homepage. This can impact trust for businesses looking to partner with a well-established and transparent entity.
• Reliance on Self-Reported Metrics: The impressive support statistics 7-second average wait time, 19-second longest wait time are self-reported. While positive, external validation or industry awards would further bolster their credibility.
• Generic Calls to Action: While “Let’s Talk!” and “Get a Quote!” are clear, the lack of specific entry points for different types of inquiries e.g., “See Pricing,” “Request Demo” might make the initial engagement feel less tailored.

How to Get a Quote from Circle.cloud

Obtaining a quote from Circle.cloud appears to be a straightforward process, primarily driven by direct contact.

The website repeatedly features calls to action that guide interested parties towards initiating a conversation rather than presenting pre-defined pricing packages.

Navigating the “Let’s Talk!” and “Get a Quote!” Options

The homepage prominently displays “Let’s Talk!” buttons and a “Get a Quote!” section.

These direct users to a contact form where they are asked to provide their details.

This approach is common for B2B service providers, especially in custom solutions like business telecoms, where pricing can vary significantly based on business size, specific requirements, and desired features.

Information Required for a Quote

While the website doesn’t explicitly list all the information needed for a quote, typically, a business telecom provider would require details such as:

• Company Name and Contact Information: Essential for initial outreach.
• Number of Users/Employees: To gauge the scale of the required phone system.
• Current Telecom Setup: Understanding existing infrastructure helps in proposing compatible or upgrade solutions.
• Specific Service Needs: Whether the primary interest is in phone systems, internet, or both, and any specific features required e.g., international calls, advanced call routing, multiple locations.
• Desired Implementation Timeline: To help the provider understand the urgency of the project.

By requiring users to contact them for a quote, Circle.cloud ensures that they can provide tailored solutions rather than generic packages that might not fit every business’s unique needs.

However, this also means potential customers cannot quickly compare costs without direct engagement.

Circle.cloud Pricing

As observed on the Circle.cloud homepage, specific pricing information is not publicly available.

This is a common strategy for business-to-business B2B service providers, particularly those offering customized solutions where the cost depends heavily on the client’s specific requirements, scale, and desired features. Mindme.ie Review

Why No Upfront Pricing?

• Customization: Business telecom solutions are rarely one-size-fits-all. Pricing can vary based on the number of users, desired internet speeds, specific VoIP features e.g., call center functionalities, CRM integration, geographic locations, and the level of support required.
• Competitive Reasons: Companies might choose not to display pricing publicly to avoid direct price comparisons with competitors without the opportunity to highlight their unique value proposition, service quality, and customized benefits.
• Consultative Sales Approach: By requiring a quote, Circle.cloud adopts a consultative sales model. This allows their sales team to understand a client’s pain points, assess their exact needs, and then propose a solution that addresses those challenges, often justifying the cost by demonstrating value.
• Dynamic Pricing: Pricing models in the telecom industry can be dynamic, influenced by market conditions, technology upgrades, and even specific promotions. Keeping pricing off the public website allows for flexibility.

What to Expect When Requesting a Quote

When you engage with Circle.cloud for a quote, you can expect a sales representative to:

• Conduct a Needs Assessment: They will likely ask detailed questions about your current setup, business size, communication habits, and specific requirements.
• Propose Tailored Solutions: Based on the assessment, they will recommend a package of services e.g., specific internet bandwidth, number of phone lines, advanced VoIP features designed for your business.
• Provide a Detailed Proposal: This proposal should outline the services, features, implementation timeline, and the associated costs, including any recurring monthly fees and one-time setup charges.
• Discuss Service Level Agreements SLAs: For critical services like internet and phone systems, inquire about uptime guarantees, response times for issues, and resolution targets. These are crucial for business continuity.

While the absence of upfront pricing can be inconvenient for initial research, it signals a commitment to providing bespoke solutions, which can be beneficial for businesses with complex or unique communication needs.

Circle.cloud vs. Other Business Telecom Providers

Comparing Circle.cloud directly against other business telecom providers requires a deeper dive into their specific offerings, pricing structures, and service level agreements SLAs, which are not fully transparent on their homepage.

However, based on the information provided, we can draw some general comparisons regarding their stated value propositions.

Differentiating Factors for Circle.cloud

• Emphasis on Support Metrics: Circle.cloud prominently highlights its 7-second average wait time and 19-second longest wait time for customer support, along with a 54% first-contact resolution rate. These are impressive metrics that, if consistently delivered, would set them apart from providers known for long hold times and multiple escalations. This “people-first approach” is a strong differentiator.
• Simplicity and Innovation Focus: The repeated phrases “innovation made simple” and “business telecoms made simple” suggest a user-friendly approach to complex technology. This focus on ease of use can be a significant draw for businesses looking to streamline their operations without extensive IT overhead.
• Integrated Solutions: While not exhaustively detailed, the mention of cloud-based phone systems, high-speed internet, and user-friendly apps points towards an integrated communication solution, which is a trend among modern telecom providers aiming to offer a unified experience.

Common Competitive Landscape Attributes

Many business telecom providers offer similar core services:

• VoIP Phone Systems: Competitors like RingCentral, Nextiva, and 8×8 are market leaders in unified communications, offering robust VoIP features, video conferencing, and team messaging.
• Business Internet: Providers like Comcast Business, Spectrum Business, and AT&T Business offer a range of internet speeds and connectivity options, often bundled with phone services.
• Customer Support: While many promise excellent support, the actual experience can vary. Some providers offer tiered support based on service plans, with premium support for larger enterprises.

What to Consider When Comparing

When comparing Circle.cloud to its competitors, businesses should investigate:

• Total Cost of Ownership: Beyond monthly fees, consider setup costs, equipment fees, and any hidden charges.
• Feature Set: Does the provider offer specific features crucial for your business e.g., advanced call analytics, international calling rates, CRM integration, virtual fax?
• Scalability: Can the services easily scale up or down as your business grows or changes?
• Reliability and Uptime Guarantees SLAs: What assurances does the provider offer for service availability and performance?
• Security Measures: How does the provider protect your communication data and network?
• Contract Terms: What are the contract lengths, early termination fees, and renewal policies?
• Customer Reviews and Industry Reputation: Look beyond the company’s website for independent reviews and industry reports.

Ultimately, Circle.cloud’s competitive edge appears to lie in its strong stated commitment to customer support and simplifying complex telecom solutions.

However, a comprehensive comparison would necessitate direct engagement to uncover specific pricing and detailed technical specifications.

FAQ

What is Circle.cloud?

Circle.cloud is a business telecommunications provider that offers cloud-based phone systems, business internet services, and 24/7 customer support, aiming to simplify business communications. Olympicholidays.com Review

What services does Circle.cloud offer?

Circle.cloud offers business phone systems VoIP, reliable business internet connections, and dedicated 24/7 customer support with reported fast response times.

Does Circle.cloud provide 24/7 customer support?

Yes, Circle.cloud claims to offer “unmatched 24/7 customer service” and provides statistics indicating a 7-second average customer support wait time.

How quickly does Circle.cloud respond to support queries?

According to their website, Circle.cloud has an average customer support wait time of 7 seconds and a longest wait time of 19 seconds.

Does Circle.cloud offer internet services for businesses?

Yes, Circle.cloud states it provides business internet with a focus on “reliable speed” and “reliable connections.”

What kind of phone systems does Circle.cloud offer?

Circle.cloud offers cloud-based phone systems, including advanced phone systems, high-speed internet, and user-friendly apps, designed for flexibility and productivity.

Can Circle.cloud tailor solutions for different business sizes?

Yes, Circle.cloud states their flexible, cloud-based communication solutions are designed to scale with businesses, making them suitable for small startups to large enterprises.

Is pricing information available on the Circle.cloud website?

No, specific pricing information or service tiers are not displayed on the Circle.cloud homepage. You need to request a quote for detailed pricing.

How can I get a quote from Circle.cloud?

You can get a quote by filling out a contact form on their website, typically found under “Let’s Talk!” or “Get a Quote!” sections, and providing your business details.

Does Circle.cloud offer a free trial for its services?

The website does not explicitly mention a free trial for its services on the homepage. You would need to inquire directly.

What is the average resolution time for support cases with Circle.cloud?

While they state a 54% resolution rate on first contact, specific average resolution times for all cases are not detailed on the homepage. Dummytravels.com Review

Does Circle.cloud provide 4G backup for telephone systems?

Yes, Circle.cloud mentions that they can help businesses with 4G backup solutions to ensure connectivity, suggesting they can tailor options for various needs.

Are there customer testimonials available for Circle.cloud?

Yes, the Circle.cloud website features customer testimonials, including a quote from James Read, COO of Location One, and hints at video reviews.

How does Circle.cloud simplify business telecoms?

Circle.cloud claims to simplify telecoms by offering “innovation made simple” and delivering “cutting-edge telecom solutions designed to make your life easier, not more complicated.”

Is Circle.cloud suitable for tech-savvy companies?

Yes, Circle.cloud claims to be suitable for “tech-savvy companies needing advanced integrations,” as well as other industries.

Does Circle.cloud integrate with other business applications?

While not explicitly detailed on the homepage, modern cloud-based telecom systems often integrate with CRM and other business applications.

You would need to inquire about specific integrations.

What kind of articles and blogs does Circle.cloud publish?

Circle.cloud publishes articles and blogs related to business telecoms, such as “VoIP vs Traditional Phone Systems” and “What Is a Virtual Phone System For Business?”

How does Circle.cloud ensure reliable connections?

Circle.cloud emphasizes “reliable speed” and “reliable connections” for its internet services, which are foundational for cloud-based communications.

What is Circle.cloud’s approach to customer service?

Circle.cloud emphasizes a “people-first approach,” focusing on fast response times and a commitment to first-contact resolutions to keep businesses running smoothly.

Can I find information about Circle.cloud’s “About Us” story on the homepage?

While the FAQ section mentions an “about us” story, a dedicated, easily accessible “About Us” page detailing the company’s full history or leadership is not prominently linked on the homepage. Lalalab.com Review