cxgenie.ai Pricing

Cxgenie.ai presents a clear and tiered pricing structure, offering options that cater to various business sizes and customer support needs, from startups to large enterprises.

The transparency in their pricing model, including a permanent free option, is a significant positive that allows businesses to explore the platform without immediate financial commitment.

The pricing is divided into monthly and annually billed options, with the annual billing providing a cost saving of “Save up to 16%.” This is a common strategy to incentivize longer commitments.

Here’s a breakdown of the plans:

1. Basic Plan: Always Free

• Cost: Always Free
• Key Features:
  • 1,000 conversations/month: This refers to the number of interactions your chatbot can handle.
  • Max 1 team member: Ideal for a sole proprietor or a very small team.
  • Max 1 chatbot: You can deploy one AI chatbot.
  • 20 documents for AI Knowledge: This includes files, FAQs, articles, and URLs that you can upload to train your AI chatbot’s knowledge base.
  • Install chatbot on website: Basic integration for your website.
  • Hybrid chat mode for agent with AI recommendation: Allows a human agent to step in when the AI needs assistance, with AI providing suggestions.
• Target Audience: Perfect for individuals, very small businesses, or those looking to test the waters with AI customer support without any financial risk. “Get started. No credit card required.”

2. Premium Plan: For Growing Businesses

• Cost: $39.99/month (when billed annually, it would be lower)
• Target Audience: “For businesses with ~ 30 customer support requests/day.”
• Key Features (Includes everything from Basic, plus):
  • 5,000 conversations/month: A significant increase, suitable for businesses with moderate interaction volumes.
  • Max 5 team members: Accommodates a small support team.
  • Unlimited chatbots: You can deploy multiple chatbots for different departments, products, or websites.
  • 100 documents for AI Knowledge: Expands the AI’s learning capacity considerably.
  • Install chatbot on mobile app: Extends chatbot functionality to mobile applications.

3. Pro Plan: Most Popular, Advanced Features & API Access

• Cost: $89.99/month (when billed annually, it would be lower)
• Target Audience: “For businesses with ~ 200 customer support requests/day with advanced features & API access.” This is labeled as “MOST POPULAR.”
• Key Features (Includes everything from Premium, plus):
  • 30,000 conversations/month: A substantial jump in capacity, suitable for busier medium-sized businesses.
  • Max 30 team members: Supports a larger, more structured support department.
  • Unlimited AI knowledge updates: Implies continuous and flexible training for the AI.
  • Usage reports: Provides analytics and insights into chatbot performance and customer interactions.
  • API access: Crucial for businesses that want to integrate CX Genie’s functionalities with custom applications or more complex workflows.
  • Live Chat technical support: Direct and real-time support from the CX Genie team.

4. Enterprise Plan: For Large-Scale Operations

• Cost: “Let’s talk” (Custom pricing)
• Target Audience: “For business of 10+ customers supports with AI training and 24/7 live support.” This indicates it’s for large companies with significant customer service demands.
• Key Features (Includes everything from Pro, plus):
  • > 30,000 conversations/month: Exceeds the Pro plan’s limit, implying even higher volume capabilities.
  • > 30 team members: Designed for very large support teams.
  • Custom AI Training Model: Allows for highly specialized AI development tailored to unique, complex business needs.
  • On-premise solution: Potentially offers deployment within a client’s own servers for enhanced security or specific compliance requirements (though this can also mean a dedicated cloud instance).
  • SAML SSO: Security Assertion Markup Language Single Sign-On for enterprise-grade authentication.
  • Audit logs: Comprehensive records of system activities for compliance and security monitoring.
  • 24/7 Ticket Support: Round-the-clock support via a ticketing system.

Overall Pricing Strategy

Cxgenie.ai’s pricing strategy seems well-aligned with the typical SaaS model:

• Freemium Entry: Attracts new users and allows product evaluation.
• Tiered Scaling: Features and usage limits increase with price, catering to business growth.
• Enterprise Customization: Offers bespoke solutions for large, complex needs.
• Value-Driven Features: Key features like API access and custom AI training are reserved for higher tiers, justifying the increased cost.

The transparent presentation of these plans allows potential customers to easily assess which tier best fits their current needs and future scaling ambitions.