Based on checking the website ddleeds.co.uk, it appears to be a legitimate service platform connecting users with local garage door engineers for repairs, installations, and servicing in Leeds and surrounding areas. The site emphasizes no call-out charges, same-day availability where possible, and a network of DBS-checked, fully insured engineers. They offer a straightforward booking process online or via phone, with transparent pricing and a commitment to customer satisfaction. From a first glance, the site seems designed to instill confidence in potential customers seeking reliable garage door solutions.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

ddleeds.co.uk Review & First Look

Upon a detailed examination of ddleeds.co.uk, the website presents itself as a dedicated and professional service provider for garage door needs.

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The design is clean, intuitive, and focuses on clearly communicating their value proposition.

The prominent display of “Save 12.5% On Maintenance & Repairs” immediately grabs attention, suggesting a customer-centric approach to pricing.

The site quickly outlines the key benefits, such as “NO CALL OUT CHARGES” and “Same Day Availability,” which are critical factors for homeowners dealing with urgent garage door issues.

Initial Impressions and User Experience

The landing page of ddleeds.co.uk is designed for quick engagement. Accorarena.com Reviews

Users are immediately presented with options to “SAVE TIME BOOK ONLINE NOW” or “Arrange Your FREE Survey & Quotation.” This direct call to action, combined with clear contact numbers, facilitates an easy entry point for potential customers.

The layout is uncluttered, allowing visitors to easily navigate between sections like Garage Door Repair, Installation, Service, and Openers.

Clarity of Service: The website clearly defines the scope of services offered, from repairing common faults to installing brand new doors and automating existing manual systems.
Ease of Navigation: The menu is straightforward, and important links like “Contact,” “Book Online,” and “FAQs” are readily accessible.
Visual Appeal: While not overly flashy, the site uses a professional color scheme and clear typography, making it easy to read and understand the information presented.
Mobile Responsiveness: A quick check reveals that the site appears to be optimized for mobile devices, ensuring a consistent user experience across different platforms.

Transparency and Credibility Indicators

Ddleeds.co.uk makes an effort to build trust through several explicit statements and features.

They highlight their “network of trusted engineers” who are “DBS checked and their work is fully insured.” This is a significant reassurance for anyone inviting service professionals into their home.

The mention of “Read Our Reviews” and the emphasis on customer satisfaction 100% satisfaction, balance due only when happy further bolster their credibility. Pedestalbasinsshop.com Reviews

DBS Checked Engineers: This is a crucial safety measure, indicating that background checks have been performed on their technicians.
Fully Insured Work: Provides peace of mind, knowing that any potential damage during the service is covered.
Customer Testimonials: While direct testimonials weren’t prominently displayed on the homepage, the encouragement to “Read Our Reviews” suggests they stand by their customer feedback.
Company Registration: The footer explicitly states “Company reg: 12446921 Registered in England UK. Copyright © Dawes Doors / TOG Services Ltd.” This provides legal transparency and confirms their business legitimacy.

ddleeds.co.uk Features

Ddleeds.co.uk is built around a set of practical features designed to streamline the garage door service process for homeowners.

Their offerings extend beyond simple repairs to comprehensive solutions, all managed through a user-friendly platform.

The emphasis is on convenience, professionalism, and customer satisfaction.

Online Booking and Scheduling

One of the standout features is the ability to “BOOK ONLINE 24/7.” This offers immense flexibility for customers who might not be able to call during traditional business hours.

The online booking system likely allows users to specify their service needs and preferred time slots, aligning with modern consumer expectations for digital convenience. Webvideolondon.com Reviews

24/7 Availability: Customers can initiate a booking anytime, day or night, which is a significant advantage for busy individuals.
Time Slot Selection: The website implies the ability to “choose a time that suits you,” eliminating the need to “wait in all day.”
Automated Notifications: The promise of being “notified of their expected arrival time in advance” minimizes disruption to the customer’s day.

Comprehensive Service Offerings

The website clearly outlines a full spectrum of garage door services, ensuring that most customer needs can be met under one roof.

This breadth of service positions ddleeds.co.uk as a versatile solution provider.

Garage Door Repair: Addresses common faults and issues across various garage door types.
Garage Door Installation: For doors beyond repair or for new constructions, offering surveys and quotations for new installations.
Garage Door Service: Implies routine maintenance and checks to prolong the life of garage doors.
Garage Door Openers: Covers automation aspects, from repairing existing electric openers to upgrading manual doors.

Transparent Quoting Process

Ddleeds.co.uk highlights a “Fixed price quote” system with “no hidden costs” and “no obligation to have any work done.” This level of transparency is crucial in the home services industry, where unexpected charges can lead to customer dissatisfaction.

Free Survey & Quotation: Encourages customers to explore options without financial commitment.
Detailed Assessment: Engineers conduct a thorough survey to provide accurate measurements and fitting options.
Explained Options: Customers receive clear explanations of findings and advised options, empowering informed decisions.
No Obligation: Customers are not pressured into proceeding with work after receiving a quote.

Professional and Insured Engineers

The core of ddleeds.co.uk’s service relies on their network of “experienced garage door engineers.” The emphasis on their qualifications and trustworthiness is a key selling point.

DBS Checked: Ensures the engineers have undergone criminal record checks, enhancing customer safety and trust.
Fully Insured: Provides financial protection against any accidental damage during the service.
Experienced Professionals: The site mentions developing a network of engineers over “the last 10 years,” implying a high level of expertise.
Non-Sales Approach: The statement that “They aren’t salesmen, and our sole focus is on making sure you’re happy with the work they do” differentiates them from services that might push unnecessary upgrades.

ddleeds.co.uk Pros & Cons

Understanding the strengths and weaknesses of any service helps in making an informed decision. Ecomprofits.nl Reviews

Ddleeds.co.uk, while offering a compelling service, also has areas where its presentation could be further enhanced.

Pros

Ddleeds.co.uk exhibits several strong advantages that cater directly to common customer pain points when dealing with home repairs.

No Call Out Charges: This is a significant benefit, as many service providers charge a fee just to assess the problem, even if no work is done. This encourages customers to seek a free assessment without financial risk.
Same Day Availability Where Possible: For urgent issues, the promise of same-day service is invaluable. This shows a commitment to prompt response times.
Transparent Pricing with Free Surveys: The “Fixed price quote” and “no hidden costs” policy, coupled with a “FREE Survey & Quotation,” builds trust and helps customers budget effectively. This transparency stands out in an industry often plagued by opaque pricing.
Vetted and Insured Professionals: The fact that engineers are “DBS checked and their work is fully insured” provides critical peace of mind for homeowners, ensuring safety and accountability.
Comprehensive Service Range: From basic repairs to full installations and automation, the site indicates they can handle virtually any garage door issue, making them a one-stop shop.
Customer-Centric Approach: The emphasis on “100% satisfaction” and payment only upon job completion for new doors demonstrates a commitment to ensuring the customer is genuinely happy with the outcome.
Online Booking Convenience: The 24/7 online booking system caters to modern lifestyles, allowing customers to schedule services at their convenience outside of traditional working hours.
Local Coverage: While primarily focused on Leeds, the mention of “covering Leeds & Surrounding Area” and “across the UK” for their network suggests wide accessibility.

Cons

While strong in many areas, there are a few aspects where ddleeds.co.uk’s online presence could be enhanced for a more comprehensive customer experience.

Lack of Publicly Displayed Customer Reviews/Testimonials: While the website encourages users to “Read Our Reviews,” direct access to a dedicated review section or visible testimonials on the homepage is absent. This forces potential customers to seek out reviews on third-party platforms, which can be less convenient. A prominent display of genuine customer feedback directly on the site would further build immediate trust.
Limited Information on Engineer Profiles: Although it states engineers are “experienced” and “DBS checked,” there isn’t specific information or profiles of individual engineers. Providing brief bios or a glimpse into the team could personalize the service and build a stronger connection with customers.
No Direct “Before & After” Gallery: For installation services, visual proof of past work e.g., a photo gallery of garage door installations or repairs could be highly impactful. While the site mentions “many happy customers,” seeing examples could reinforce the quality of their work.
No Blog or Resource Section: A blog with articles on garage door maintenance tips, common issues, or new technologies could position ddleeds.co.uk as a thought leader and provide valuable information to customers, improving SEO and engagement.
Limited Information on Specific Brands/Types Serviced: While it states they cover “many different garage door types,” a list of common brands or types of doors they specialize in e.g., Up-and-over, roller, sectional could be helpful for customers with specific needs.

ddleeds.co.uk Alternatives

When seeking garage door services, it’s wise to consider various options to ensure you find the best fit for your specific needs, budget, and location.

While ddleeds.co.uk offers a comprehensive service, the market has other reputable providers. Ultrabookreview.com Reviews

Local Independent Garage Door Companies

Many cities and regions are served by independent, family-run garage door businesses.

These companies often pride themselves on personalized service and deep local knowledge.

Pros:
- Personalized Service: Often allows for direct communication with the owner or a small team.
- Community Focus: May have strong ties to the local community and rely heavily on word-of-mouth.
- Flexibility: Can sometimes offer more flexible scheduling or tailored solutions.
Cons:
- Limited Availability: May have a smaller team, leading to longer wait times during peak periods.
- Less Digital Presence: Some smaller operations might not have robust online booking systems or extensive websites.
- Varying Insurance/Vetting: The level of professional vetting like DBS checks and insurance might vary, so it’s crucial to verify.

National Garage Door Service Chains

Larger, national chains often have a more standardized service model, extensive engineer networks, and established brand recognition.

*   Wider Coverage: Typically serve larger geographical areas, making them accessible in many locations.
*   Standardized Procedures: Often have consistent service quality and pricing structures across different branches.
*   Large Inventory: May have access to a broader range of parts and new garage doors due to larger purchasing power.
*   Less Personalized: The service might feel more transactional compared to smaller, local businesses.
*   Potential for Higher Overheads: While competitive, their pricing might reflect larger operational costs.
*   Call Center Experience: Initial contact might be through a centralized call center rather than directly with a local team.

Handyman Services and General Contractors

For very minor repairs or specific issues, some general handyman services or local contractors might offer garage door repair as part of their broader offerings.

*   Convenience: If you already use a handyman for other home repairs, it might be convenient to use them for a simple garage door fix.
*   Cost-Effective for minor issues: May offer lower rates for small jobs.
*   Limited Specialization: May not have the specific expertise or specialized tools required for complex garage door systems.
*   Insurance & Warranty: It's crucial to verify their insurance coverage and whether they offer any warranty on garage door work.
*   Part Availability: Might not have immediate access to specialized garage door parts.

Important Consideration for Alternatives: Regardless of the alternative, always prioritize services that offer: Milibrofavorito.es Reviews

Transparent Pricing: Get a clear quote upfront.
Proof of Insurance: Ensure they are fully insured against damage.
Vetted Professionals: Ask about background checks for their technicians.
Customer Reviews: Check independent reviews to gauge their reputation.
Warranty on Work: A reputable service should stand by their repairs and installations.

How to Cancel ddleeds.co.uk Subscription

Based on the information available on ddleeds.co.uk, it does not appear to operate on a subscription model for its services.

The website primarily offers one-off services such as garage door repairs, installations, and maintenance, which are typically paid for per job completed.

There is no mention of recurring monthly or annual fees, memberships, or any form of subscription service.

Therefore, the concept of “canceling a ddleeds.co.uk subscription” does not seem applicable to their business model.

Customers engage with ddleeds.co.uk for specific services, and once the service is rendered and paid for, the transaction is complete. Acecredit.fr Reviews

If you have booked a service and wish to cancel it, the process would likely involve:

Contacting Ddleeds.co.uk Directly: The most straightforward way to cancel a scheduled service is to contact their customer service immediately.
- Telephone: Use the contact numbers provided on their website: 0113 466 0028 or 07418 357676.
- Email: The website also mentions, “If you’re not sure what you need, just send us an email with a brief description of the problem. We’ll do our best to answer your questions and advise on your options.” While primarily for inquiries, this email channel could also be used for cancellations.
Providing Booking Details: Be ready to provide any reference numbers, your name, address, and the scheduled date/time of the service to help them locate your booking quickly.
Confirming Cancellation: Request a confirmation of your cancellation, preferably in writing e.g., via email, to have a record.

Key points for cancellation of a booked service not a subscription:

Timeliness: The sooner you inform them of your need to cancel, the better, as it allows them to reallocate their engineers.
Cancellation Policy: While not explicitly stated for individual service cancellations, it’s always good practice to ask if there are any cancellation fees, particularly if the cancellation is last-minute. Given their “no obligation” approach for quotes, it’s unlikely they would charge for a cancellation before work commences, but confirming is always wise.
Deposit Policy: The website states, “we take a deposit on new doors.” If you’ve paid a deposit for a new door installation and wish to cancel, inquire about their deposit refund policy. This information would typically be covered in the terms and conditions provided at the time of deposit payment.

In summary, as ddleeds.co.uk operates on a per-service model, there is no “subscription” to cancel.

Any cancellation would pertain to a scheduled appointment or service booking.

How to Cancel ddleeds.co.uk Free Trial

Based on the content available on the ddleeds.co.uk website, there is no indication of a “free trial” service offered. The business model revolves around providing direct garage door repair, installation, and maintenance services. They offer a “FREE Survey & Quotation,” which is a no-obligation assessment of your garage door needs, not a trial of a recurring service. Dewells.co.uk Reviews

A “free trial” typically applies to subscription-based software, entertainment platforms, or ongoing membership services, where users can try out the service for a limited period before committing to a paid plan.

Since ddleeds.co.uk offers transactional, project-based services e.g., fixing a broken garage door, installing a new one, the concept of a free trial for their offerings does not align with their operational structure.

The “FREE Survey & Quotation” is a pre-service consultation, not a trial of an ongoing service. Here’s what it entails:

Purpose: To assess the problem or requirements for a new installation.
Process: An engineer visits your property to take measurements, diagnose issues, and explain options.
Outcome: You receive a “Fixed price quote” with “no hidden costs, and no obligation to have any work done.”
No Commitment: There’s no ongoing commitment or charges after the free survey unless you explicitly decide to proceed with the quoted work.

Therefore, you don’t need to “cancel a ddleeds.co.uk free trial” because such a trial doesn’t exist in their service model.

If you’ve had a free survey and quotation and simply decided not to proceed with the work, there is nothing to cancel from your end. Amourdecoton.com Reviews

Your engagement with ddleeds.co.uk simply concludes at that point, unless you decide to book their services.

If, by any chance, you were under the impression you had signed up for something recurring, you should:

Review any past communications: Check your emails or any documentation from ddleeds.co.uk for terms related to what you signed up for.
Contact ddleeds.co.uk directly: Call them on 0113 466 0028 or 07418 357676, or send an email, to clarify the nature of your engagement and confirm if any ongoing service was initiated. They can clarify their service structure.

It’s highly probable that your interaction was limited to the free survey and quotation, which requires no cancellation if you choose not to proceed.

ddleeds.co.uk Pricing

Based on the information presented on ddleeds.co.uk, their pricing strategy is designed around transparency and a customer-first approach, rather than a fixed price list for all services.

This model is common for home repair and installation services where the cost can vary significantly based on the specific issue, parts required, and the complexity of the job. Tureprofit.com Reviews

Key Aspects of Ddleeds.co.uk’s Pricing Model:

“SAVE 12.5% On Maintenance & Repairs”: This prominent offer on their homepage indicates a current promotional discount. It’s a strong incentive for customers seeking maintenance or repair work. This suggests their standard pricing is competitive, and this discount makes it even more attractive.
- Specific Discount: A clear percentage off helps customers understand their potential savings.
- Limited Scope: The discount applies specifically to “Maintenance & Repairs,” meaning it might not cover new installations or opener upgrades.
“NO CALL OUT CHARGES”: This is a significant factor in their pricing. Many service companies charge a flat fee simply for an engineer to visit and diagnose the problem, regardless of whether any work is performed. Ddleeds.co.uk eliminates this upfront cost, which is a major benefit for customers.
- Cost-Effective Diagnosis: Customers can get an expert assessment without immediate financial commitment for the visit itself.
- Risk-Free Inquiry: Encourages more people to seek professional advice for their garage door issues.
“FREE Survey & Quotation”: This underpins their transparent pricing. Before any work begins, a qualified engineer will visit your property to assess the situation thoroughly.
- Detailed Assessment: The engineer takes “detailed measurements and assess the best fitting options for your garage.”
- Options Explained: Customers are advised on various solutions, allowing them to make an informed decision.
- Fixed Price Quote: The website explicitly states, “Transparent pricing – no hidden costs, and no obligation to have any work done.” This means the price you are quoted after the survey is the final price for the agreed-upon work.
- No Obligation: There is no pressure to proceed with the work once you receive the quote, giving you complete control.
Deposit on New Doors, Balance on Completion: For new garage door installations, they require a deposit, but the “balance will only be due when you’re happy the job is complete.” This reflects confidence in their work and commitment to customer satisfaction.
- Customer Assurance: This payment structure protects the customer, ensuring the work meets their expectations before full payment is made.
- Quality Guarantee Implied: By linking final payment to satisfaction, they implicitly guarantee the quality of their installation.

How Pricing Works in Practice:

Initial Contact: You contact ddleeds.co.uk online or by phone to describe your garage door issue or need.
Free Survey Scheduling: An appointment is arranged for a free, no-obligation survey.
On-Site Assessment: An engineer visits to diagnose the problem, take measurements, and discuss potential solutions.
Transparent Quote: You receive a detailed, fixed-price quote for the recommended work. This quote will include parts, labor, and any applicable discounts.
Customer Decision: You decide whether to proceed with the work. If you agree, the work is scheduled.
Payment: For repairs/maintenance, payment is typically due upon completion. For new installations, a deposit is taken, with the balance due upon your satisfaction after completion.

In essence, ddleeds.co.uk’s pricing is not a one-size-fits-all model but a personalized, transparent quotation system based on the specific requirements of each job, with the added benefit of no call-out charges and a current discount on maintenance and repairs. This approach aims to provide clarity and prevent unexpected costs for the customer.

ddleeds.co.uk vs. Competitors

When evaluating ddleeds.co.uk against its competitors in the garage door service market, several key differentiators emerge, primarily centered around their operational model and customer-centric policies.

Ddleeds.co.uk’s Strengths in Comparison:

No Call-Out Charges: This is a major competitive advantage. Many smaller, independent, or even larger companies will charge a basic fee for an engineer to simply visit and assess the problem, even if no work is done or the customer declines the service. Ddleeds.co.uk’s commitment to “NO CALL OUT CHARGES” sets them apart by eliminating this initial financial hurdle. This policy significantly reduces risk for the customer.
- Competitive Edge: Directly appeals to cost-conscious consumers and those seeking transparent service.
- Increased Inquiry Rate: Likely leads to more people scheduling initial surveys.
Free, No-Obligation Survey & Fixed Price Quote: While some competitors might offer free estimates, ddleeds.co.uk emphasizes a “FREE Survey & Quotation” with a “Fixed price quote” and “no obligation.” This indicates a thorough assessment before quoting and a commitment to transparency, which is not always guaranteed with all providers.
- Clarity: Customers know exactly what they’re paying for before any work begins.
- Trust Building: Eliminates concerns about hidden fees or upselling tactics.
DBS Checked and Fully Insured Engineers: This level of vetting and insurance is a critical safety and credibility factor that ddleeds.co.uk explicitly highlights. While reputable companies should always be insured, not all explicitly state DBS checks for their personnel. This provides an extra layer of peace of mind. 1-absolute-advisor.com Reviews
- Enhanced Safety: Assures customers about the background of the individuals entering their homes.
- Professionalism: Demonstrates a commitment to high standards and accountability.
100% Satisfaction & Payment on Completion New Doors: The policy of taking a deposit for new doors but only collecting the balance when the customer is “happy the job is complete” is a strong customer protection measure. This puts the onus on ddleeds.co.uk to ensure high-quality work.
- Customer Confidence: Reduces financial risk for the customer, as they retain leverage until satisfied.
- Quality Assurance: Motivates engineers and the company to deliver excellent results.
Online Booking System 24/7: While many local companies still rely heavily on phone calls, ddleeds.co.uk’s 24/7 online booking system offers modern convenience that many smaller competitors might lack. This appeals to customers who prefer digital interactions and flexible scheduling.
- Convenience: Allows bookings outside of traditional office hours.
- Efficiency: Streamlines the scheduling process for both the customer and the company.

Where Competitors Might Have an Edge and why ddleeds.co.uk’s model is strong:

Established Local Reputation: Some long-standing local companies might have a deeper, word-of-mouth reputation built over decades in specific micro-localities, though ddleeds.co.uk aims to counter this with aggregated positive reviews.
Specialized Niche: A very few competitors might specialize exclusively in one type of garage door or opener brand, potentially offering unparalleled niche expertise. However, ddleeds.co.uk’s network approach suggests a broad capability.
Direct Showroom/Physical Presence: Some larger chains or independent companies might have physical showrooms where customers can view door options. Ddleeds.co.uk operates as a service network, so their “showroom” is virtual.

Conclusion: Ddleeds.co.uk positions itself as a strong contender by prioritizing transparency, customer convenience, and professional accountability. Their “no call-out charge” and “free survey” policies, coupled with highly vetted and insured engineers, offer a compelling package that directly addresses common customer concerns in the home services market. While local word-of-mouth or niche specialization might benefit some competitors, ddleeds.co.uk’s structured, customer-friendly approach gives it a significant edge for those seeking reliable and straightforward garage door services.

Frequently Asked Questions

What services does ddleeds.co.uk offer?

Ddleeds.co.uk offers a comprehensive range of garage door services, including repair of common faults, full garage door installation, routine servicing, and repair or upgrade of garage door openers and automation systems.

Does ddleeds.co.uk charge a call-out fee?

No, ddleeds.co.uk explicitly states they have “NO CALL OUT CHARGES” for their services. Woushy.com Reviews

Can I get a free quote from ddleeds.co.uk?

Yes, ddleeds.co.uk offers a “FREE Survey & Quotation” with no obligation to have any work done.

Are the engineers at ddleeds.co.uk qualified and vetted?

Yes, the website states that their network of engineers are “DBS checked” and their “work is fully insured,” indicating they are both qualified and vetted professionals.

Does ddleeds.co.uk offer same-day service?

Yes, ddleeds.co.uk aims to offer “Same Day Availability” where possible, especially for urgent garage door problems.

How do I book a service with ddleeds.co.uk?

You can book a service with ddleeds.co.uk either online through their website 24/7 or by calling their telephone numbers: 0113 466 0028 or 07418 357676.

What are ddleeds.co.uk’s telephone opening hours?

Their telephone opening hours are Monday – Friday: 7:30 am – 5:30 pm and Saturday: 8:00 am – 5:00 pm. Absclub.in Reviews

Does ddleeds.co.uk cover areas outside of Leeds?

Yes, while their primary focus is Leeds, their network of engineers covers “Leeds & Surrounding Area” and a “wide range of areas across the UK.”

Is the pricing transparent with ddleeds.co.uk?

Yes, ddleeds.co.uk promises “Transparent pricing – no hidden costs” and provides a “Fixed price quote” after a survey.

Do I have to pay a deposit for new garage door installations?

Yes, for new door installations, a deposit is required, but the “balance will only be due when you’re happy the job is complete.”

What types of garage door repairs can ddleeds.co.uk handle?

They can advise on and repair a range of common faults found in “many different garage door types.”

Can ddleeds.co.uk install brand new garage doors?

Yes, if your existing door is beyond repair, they can survey and quote for the installation of a brand new garage door. Universallovetarot.com Reviews

Do they offer services for electric garage door openers?

Yes, they are experienced with garage door automation, including repairing electric openers and upgrading existing manual doors.

How long has ddleeds.co.uk been operating its engineer network?

The website mentions they have “developed a network of garage door engineers over the last 10 years.”

What if I have a question before booking a service?

You can send them an email with a brief description of your problem, and they will do their best to answer your questions and advise on your options within 24 hours.

Does ddleeds.co.uk offer any discounts?

Yes, at the time of review, they prominently advertise a “SAVE 12.5% On Maintenance & Repairs.”

What is ddleeds.co.uk’s commitment to customer satisfaction?

They aim for “100% satisfaction” and structure payments for new doors such that the balance is only due when the customer is happy with the completed job. Ksbgarden.com Reviews

Is ddleeds.co.uk a registered company?

Will I be notified of the engineer’s arrival time?

Yes, if you book a service, you “you’ll be notified of their expected arrival time in advance.”

Can I get a receipt and guarantee for the work done?

Yes, the website states that you will receive “a full receipt and guarantee” for the professional service provided.

Ddleeds.co.uk Reviews