Desklog Privacy Policy Explained

Understanding a software’s privacy policy is super important, especially for tools that track activity. Desklog has a dedicated privacy policy that outlines how they handle your personal data.

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Data Collection

Desklog states that they are committed to respecting and protecting the personal data of their users. They collect information that you voluntarily provide, such as account information (name, email, company name, password) and billing details through third-party processors. They also collect automatically generated data, including:

• Log Data: IP address, browser type, operating system, referring URLs, and pages visited.
• Usage Data: Features accessed, actions taken, and session durations.
• Cookies and Tracking Technologies: Used to provide and improve services.
  They do not compel you to provide personal information, and you agree to provide it voluntarily.

How Your Information Is Used

Desklog uses the collected information to:

• Provide, operate, and maintain their services.
• Process transactions.
• Improve user experience and develop new features.
• Communicate with you regarding service updates or news.
• Detect and prevent fraud, abuse, and security issues.
• Comply with legal obligations.
  It’s important to note that Desklog states they do not sell your information.

Data Security

Desklog is committed to data security. They use administrative, technical, and physical safeguards to protect your personal information. All personnel involved in processing personal data are committed to confidentiality and should not access data without authorization. If a personal data breach occurs, they commit to notifying supervisory authorities as required by law and supporting investigations. They also monitor website usage to assess the effectiveness of their software and website.

Third-Party Integrations and Data Sharing

When you enable third-party integrations (like Jira or Amazon S3), those services might share certain information with Desklog, such as your name and email used for sign-up. Desklog advises checking the privacy settings of any third-party service to understand what information may be shared. They reserve the right to disclose personal information as required by applicable laws and can aggregate user data, filtering out personally identifiable information, to share with a third party.

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Data Retention Policy

Desklog has specific data retention policies that vary depending on your plan:

• Free plan: User data is retained for a maximum of three months.
• Business plan: Tracked user data, including app and URL data and screenshots, is retained for a maximum of the last six months for active users. Expired subscriptions get a 30-day grace period.
• Enterprise plan: Active Enterprise users have access to their data for the last 18 months. They also get a 30-day grace period for subscription renewal.
  However, login details, attendance records, and leave reports are retained for a lifetime. If you use Amazon S3 integration, captured screenshots are stored indefinitely until you manually delete them.

Overall, Desklog seems transparent about its data practices and has measures in place to protect user privacy, including GDPR compliance.

Read more about Desklog Review:
Desklog Review & First Look
How Does Desklog Work?
Desklog Features
Desklog Pricing
Desklog Pros & Cons
Is Desklog Legit?
Desklog Customer Support Review
Desklog Dashboard Overview
Desklog Integrations

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