Based on checking the website cherubsinthehome.com.au, the platform appears to offer professional domestic cleaning and home care services primarily for NDIS, Aged Care, and Department of Veterans Affairs clients in Melbourne, with options for private clients as well. The website highlights its focus on kindness, caring, compassion, and thoroughness in service delivery, aiming to provide a safe, clean, and inspiring home environment for clients. However, a comprehensive review reveals some areas that could be enhanced for a fully robust and trustworthy online presence, especially when considering the meticulous standards often expected from reputable service providers.
Here’s an overall review summary:
- Website Transparency: Good, with clear information about services, client types, and company values.
- Contact Information: Adequate, including email and a “Contact Us” page.
- Privacy Policy & Terms and Conditions: Present and easily accessible.
- Customer Testimonials/Reviews: Lacking on the homepage, which is a significant miss for building trust.
- Pricing Information: Absent from the main service descriptions, requiring direct inquiry.
- Online Booking/Quotation System: Not evident, suggesting a manual process for engagement.
- Industry Recognition: Strong, with Australian National Awards mentioned for 2022 and 2023.
- Overall Recommendation: Appears legitimate for its stated purpose, but could significantly improve transparency around pricing and client feedback.
While Cherubs in the Home certainly communicates a compassionate mission and boasts impressive industry accolades, the absence of upfront pricing details and visible customer testimonials is a common drawback for online service providers. In today’s digital landscape, consumers often expect a degree of transparency before making contact, preferring to compare options and understand potential costs without an initial commitment. This can be a hurdle for potential clients who are looking for quick and easy information, especially those navigating complex care packages. Moreover, genuine customer feedback, even if curated, offers invaluable social proof that can build confidence and trust with new visitors. For a service deeply rooted in trust and personal care, having readily available client experiences would significantly enhance the website’s appeal and credibility.
Best Alternatives for Ethical Home Care & Cleaning Services
When seeking ethical and reliable home care or cleaning services, particularly for vulnerable individuals, it’s crucial to look beyond just the online presentation and delve into provider track records, transparency, and client-focused approaches. Here are some top alternatives, keeping in mind the need for ethical, non-edible, and non-forbidden services:
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- Key Features: Commercial and residential cleaning, eco-friendly options, NDIS cleaning services. They focus on professional, high-standard cleaning.
- Average Price: Varies significantly based on service scope and frequency; typically provides custom quotes.
- Pros: Reputable in Australia, broad range of cleaning services, emphasis on quality and professionalism.
- Cons: Pricing requires direct consultation, primarily focused on cleaning rather than broader home care.
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- Key Features: Comprehensive aged care and disability support services, including personal care, domestic assistance, and community participation. Registered NDIS provider.
- Average Price: Governed by NDIS and My Aged Care funding; private client rates available upon inquiry.
- Pros: Holistic approach to care, experienced staff, strong focus on client well-being and independence.
- Cons: Services are primarily focused on care packages, less emphasis on standalone cleaning for private clients.
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- Key Features: An online platform connecting individuals with independent support workers for a variety of services, including domestic help, personal care, and social support. Offers choice and control.
- Average Price: Set by individual support workers, typically hourly rates, varies based on service and experience.
- Pros: High degree of flexibility and choice, transparent profiles of support workers, direct communication.
- Cons: Requires active management from the client or their family to coordinate services, quality can vary between independent workers.
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- Key Features: Technology-driven home care services, matching clients with carers based on personality and needs. Offers domestic assistance, personal care, and social connection.
- Average Price: Tailored packages based on individual care plans; NDIS and My Aged Care funding accepted.
- Pros: Personalised matching, focus on building relationships, convenient app for managing care.
- Cons: Less traditional service model may not suit all clients, primary focus is on broader care packages.
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- Key Features: An online platform for people with disability to find and manage support workers. Includes domestic tasks, personal care, and community access. NDIS registered.
- Average Price: Rates are set within NDIS guidelines, often hourly.
- Pros: Empowers clients with choice and control, extensive network of support workers, strong focus on safety and compliance.
- Cons: Primarily for NDIS participants, may require more self-management than traditional agencies.
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- Key Features: Professional residential and commercial cleaning services across Australia. Offers regular cleaning, deep cleaning, and end-of-lease cleaning.
- Average Price: Fixed rates for some services, custom quotes for larger jobs. Generally competitive.
- Pros: Clear service offerings, good online presence, focuses purely on cleaning with professional teams.
- Cons: Does not offer broader home care or support services like meal preparation or companionship.
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- Key Features: A directory and information portal for aged care services in Australia. While not a direct provider, it helps individuals find and compare various services, including home care and domestic assistance, from different providers.
- Average Price: Varies by provider listed on the platform.
- Pros: Excellent resource for comparing multiple options, comprehensive listings, includes reviews from other users.
- Cons: Not a service provider itself; requires users to research and contact individual providers.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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Cherubsinthehome.com.au Review & First Look
When you first land on cherubsinthehome.com.au, you’re immediately greeted with a clear message: “Professional Domestic Cleaning KIND. CARING. COMPASSIONATE. THOROUGH.” It sets a tone of empathy and dedication right off the bat, which is crucial for services aimed at supporting vulnerable individuals like NDIS and Aged Care clients. The website’s design is clean and intuitive, making it relatively easy to navigate and understand the core offerings. This directness is a solid win, as you don’t have to hunt around to figure out what they do.
- Initial Impressions: The site uses warm colours and clear headings, suggesting a user-friendly experience.
- Key Value Proposition: Their mission to provide a “loving heart in your home” for clients who need assistance is front and centre.
- Target Audience Clarity: The site immediately specifies its focus on NDIS, Aged Care, Department of Veterans Affairs, and private clients. This is excellent for ensuring potential clients know if they’re in the right place.
- Ease of Navigation: The main menu is well-structured, with clear links to “About,” “Services,” “Get Started,” “Work With Us,” and “Contact Us.”
- Missing Elements: While the aesthetic is pleasing, the immediate lack of visible customer testimonials or upfront pricing information is a minor detractor. Most modern service websites leverage social proof right on the homepage to build instant trust.
Cherubsinthehome.com.au Features
Cherubs in the Home offers a range of features designed to cater to the diverse needs of their target clientele, extending beyond just basic cleaning. Their approach seems to be about providing holistic support that helps clients maintain their independence and dignity within their own homes.
Comprehensive Service Offerings
The website clearly lists a variety of services, indicating a flexible and client-centred approach. This is important for NDIS and Aged Care clients who often require a tailored combination of support.
- House Cleaning: Standard domestic cleaning services to ensure a tidy and hygienic living environment.
- Laundry and Light Housekeeping: Assistance with daily chores that can become challenging for those with mobility issues or health conditions.
- Social Outings and Support Services: This goes beyond mere domestic tasks, highlighting a commitment to client well-being and community engagement. It’s a significant value-add for clients seeking companionship and social interaction.
- Meal Preparation: Essential for clients who may struggle with cooking or require specific dietary management.
- Companionship: Directly addresses the need for social connection and support, which is often a critical component of home care.
- Home Maintenance: Suggests a broader scope of services to keep the home functional and safe.
- Gardening: Offers assistance with outdoor tasks, further contributing to a well-maintained and pleasant living environment.
Client-Centred Approach
Cherubs in the Home emphasises tailoring services to “suit specific individual needs, wants and desires.” This bespoke approach is a strong feature, as it recognises that each client’s situation is unique and requires personalised attention.
- Individualised Plans: They communicate with support coordinators and plan managers to ensure services are sustainably managed within a client’s NDIS or Aged Care plan.
- Empowerment: The claim that they “help you empower your personal choices” is a key selling point, especially in the context of disability and aged care, where maintaining autonomy is paramount.
- Listening to Preferences: The website states, “Our Cherubs cleaners don’t just assist you with professional cleaning; they listen to your preferences, and we tailor our services to your liking.” This indicates a flexible and responsive service.
NDIS and Aged Care Specialisation
A significant portion of the website’s content is dedicated to its specialisation in NDIS and Aged Care services, clearly outlining how clients with these packages can access their support. Caravancoversdirect.com.au Review
- Registered NDIS Provider: This is a critical credential, assuring NDIS participants that Cherubs in the Home meets the necessary standards and can provide services under their plans.
- My Aged Care Package Integration: Similarly, the explicit mention of My Aged Care packages demonstrates their capability to work within that framework.
- Department of Veterans Affairs Clients: Broadening their scope to include DVA clients further underscores their commitment to supporting a wide range of individuals needing home assistance.
Cherubsinthehome.com.au Pros & Cons
Every service has its strengths and weaknesses, and Cherubs in the Home is no exception. Understanding these can help potential clients make an informed decision.
Pros: What Cherubs in the Home Does Well
Cherubs in the Home presents several commendable aspects that contribute to its appeal as a service provider.
- Strong Ethical Foundation: The repeated emphasis on “Kindness, Caring, and Compassion” aligns well with the sensitive nature of home care and disability support. Their values statement explicitly lists Kindness, Safety, Integrity, and Communication. This ethical framing is a major plus, particularly for a service dealing with vulnerable populations.
- Value Statement: “Cherubs delivers our services with kindness, care and compassion.”
- Client Focus: Their stated goal is to “provide the very best cleaning and home care services that allow our valued clients to live full, independent, dignified lives.”
- Clear Target Audience: The website explicitly states who they serve (NDIS, Aged Care, DVA, private clients in Melbourne). This clarity saves time for potential clients and ensures they are reaching the right provider.
- Comprehensive Service Range: Beyond just cleaning, the inclusion of meal preparation, companionship, social outings, and gardening provides a holistic support system. This breadth of service is a significant advantage over competitors offering only limited tasks.
- Service Variety: From “House Cleaning” to “Social Outings and Support Services,” they cover a wide spectrum.
- Industry Recognition: The mention of Australian National Awards in 2022 and 2023 for being the “most outstanding provider of household services to people living with a disability in Australia” is a powerful testament to their quality and dedication. This external validation builds immediate credibility.
- Award Recognition: “Acknowledged in 2022, and 2023 by her industry peers with the Australian National Award as the company that is the most outstanding provider of household services to people living with a disability in Australia.”
- Accessibility of Key Information: Links to their Privacy Policy and Terms and Conditions are clearly visible at the footer, which is essential for transparency and legal compliance.
- Legal Compliance: “Privacy Policy” and “Terms and Conditions” links are present.
Cons: Areas for Improvement
While Cherubs in the Home has many positive attributes, there are a few areas where the website experience could be enhanced to meet modern consumer expectations and further build trust.
- Lack of Upfront Pricing: This is arguably the biggest drawback. Potential clients often want to understand the general cost structure or obtain a rough estimate before committing to an inquiry. The absence of any pricing guides, even indicative ranges, means that clients must initiate contact just to get this basic information. This can be a barrier, especially for those comparing multiple providers.
- User Expectation: Many modern service websites offer an online calculator or a price list for common services.
- Absence of Visible Testimonials/Reviews: While they have impressive awards, there are no direct customer testimonials or case studies presented on the homepage or easily accessible through a dedicated “Testimonials” section. Real-life feedback from satisfied clients is a powerful trust-builder and can significantly influence a new visitor’s decision.
- Social Proof: In today’s digital age, genuine reviews are almost as important as official accreditations.
- No Online Booking/Quotation System: The primary call to action is “Get Started,” which leads to an inquiry form. While this allows for personalised service, it lacks the convenience of an immediate online booking or quotation system that many consumers now expect. This adds an extra step in the client acquisition process.
- Convenience Factor: Many competing services or platforms offer instant booking or at least a rapid online quote generation.
- Limited “About Us” Detail on Homepage: While the “Our Journey” section introduces the CEO, Karen Cosh, and mentions her dedication, a more detailed “About Us” section or direct link to it from the main body of the homepage would provide deeper insight into the company’s history, team, and unique selling propositions beyond just the awards.
- Company Narrative: A stronger narrative about the team or company philosophy could resonate more deeply with visitors.
- No Live Chat Support: For immediate queries, especially for those who might prefer not to call or fill out a form, a live chat option would be a valuable addition.
- Instant Support: Live chat provides real-time assistance and can reduce bounce rates.
Cherubsinthehome.com.au Alternatives
Given the areas for improvement, especially regarding transparency and direct client feedback, exploring alternatives that offer similar services with potentially different operational models or greater upfront information can be beneficial. When looking for alternatives, particularly in the home care and cleaning sector, it’s wise to prioritise providers that demonstrate strong ethical frameworks, clear communication, and reliable service delivery.
How to Select a Reputable Home Care Provider
Choosing a home care provider requires due diligence. Here’s a quick checklist to help you evaluate alternatives: Everton.com.au Review
- Accreditation and Registration: Ensure they are registered with relevant bodies (e.g., NDIS, My Aged Care) if applicable.
- Transparency: Look for clear service descriptions, pricing information (even if indicative), and easily accessible terms and conditions.
- Client Feedback: Check for testimonials, reviews on third-party sites, or case studies.
- Staff Vetting: Inquire about their hiring process, including background checks and training for their staff.
- Communication Channels: Assess how easy it is to communicate with them—phone, email, online portal, or dedicated care manager.
- Flexibility: Can they tailor services to your specific needs, and are they adaptable to changing requirements?
- Emergency Procedures: Understand their protocols for emergencies or unexpected situations.
How to Cancel Cherubsinthehome.com.au Subscription
The cherubsinthehome.com.au website does not explicitly offer a “subscription” model in the traditional sense, like a monthly digital service. Instead, it provides ongoing home care and cleaning services, likely under service agreements or care plans. Therefore, “cancelling a subscription” would typically refer to terminating or modifying an existing service agreement with Cherubs in the Home.
Understanding Service Agreements
Home care and NDIS services usually operate under formal service agreements or care plans. These documents outline the scope of services, frequency, terms of engagement, and crucially, the procedures for changes or termination.
- No Online Cancellation Portal: Based on the website’s layout, there isn’t an apparent online portal for clients to manage or cancel their services directly, unlike a typical SaaS subscription.
- Reliance on Communication: The process will almost certainly involve direct communication with Cherubs in the Home staff or, if applicable, your NDIS support coordinator or Aged Care plan manager.
Steps to Modify or Terminate Services
If you wish to stop or alter the services provided by Cherubs in the Home, the following steps are generally recommended:
- Review Your Service Agreement: The first and most crucial step is to locate and review the service agreement you signed with Cherubs in the Home. This document will detail the notice period required for termination, any fees associated with early cancellation (though less common in care services, it’s worth checking), and the exact procedure to follow.
- Key Information: Look for clauses related to “Termination of Services,” “Notice Period,” or “Service Changes.”
- Direct Communication: Contact Cherubs in the Home directly to inform them of your intention to modify or cease services. The website provides an email address (
[email protected]) and a “Contact Us” page.- Recommended Method: Sending a written email is often best as it provides a clear record of your communication. Follow up with a phone call if you don’t receive a timely response.
- Be Clear: State your intentions clearly, including the effective date of cancellation or the desired changes to your service schedule.
- Involve Your Support Coordinator/Plan Manager (if applicable): If your services are funded through an NDIS plan, My Aged Care package, or DVA, it is essential to involve your support coordinator or plan manager. They are typically responsible for managing your service agreements and can facilitate the communication and administrative process with Cherubs in the Home. They can also help ensure that any changes align with your funding package.
- Crucial Role: Support coordinators act as intermediaries and advocates for your care needs.
- Confirm in Writing: Always ensure that any changes or cancellations are confirmed in writing by Cherubs in the Home. This confirmation should include the effective date of service cessation and any outstanding obligations.
- Documentation: This protects both parties and avoids misunderstandings.
Important Note: The “Communication” value stated on their website—”Cherubs encourages open communication and welcome all feedback to ensure we have understood and are meeting (and exceeding) expectations”—suggests they should be responsive to requests for service changes or termination.
How to Cancel Cherubsinthehome.com.au Free Trial
The information provided on the cherubsinthehome.com.au homepage does not indicate the availability of a “free trial” for their domestic cleaning or home care services. Most home care providers, especially those dealing with NDIS or Aged Care funding, typically operate on a service agreement basis rather than offering free trials. Their model appears to be based on direct engagement and tailored service plans from the outset. Scrapmycar.com.au Review
No Mention of a Free Trial Period
- Website Content Review: A thorough scan of the homepage text and linked pages (such as “Services” or “Get Started”) reveals no mention of a free trial, introductory offer, or similar promotional period.
- Service Model: Given the nature of personal care and domestic assistance, it’s less common for these services to be offered as a “trial” without a formal assessment and agreement. Services are usually initiated once a care plan or service agreement is established, especially for funded clients (NDIS, Aged Care, DVA).
What to Do If You’re Unsure About Engagement
If a potential client has had an initial consultation or a preliminary service, and they are unsure about continuing, this would not fall under a “free trial cancellation” but rather a decision not to proceed with a full service agreement or to terminate an early engagement.
- Initial Consultations: Many home care providers offer free initial consultations to discuss needs and propose a service plan. These consultations are not services themselves and do not require cancellation.
- “Get Started” Process: The “Get Started” button on their website likely leads to an inquiry form or a request for a consultation, which would be the first step in their client intake process. If you’ve filled out this form but haven’t committed to a service agreement, no “cancellation” is needed; you simply decide not to proceed.
Recommendation: If you have engaged with Cherubs in the Home and have any concerns or wish to discontinue discussions or preliminary arrangements, the best approach is to:
- Directly Contact Them: Use the email address or phone number provided on their “Contact Us” page.
- Clearly State Your Intent: Inform them that you are not wishing to proceed with services at this time.
- Confirm Any Agreements: Double-check if any preliminary agreements (even verbal ones) were made that might have implications, though this is unlikely without a formal service agreement.
Since a “free trial” isn’t advertised, there are no specific steps to “cancel” one. The general process for disengaging would be through clear communication with the provider.
Cherubsinthehome.com.au Pricing
One of the most significant pieces of information often sought by prospective clients for any service is pricing. Unfortunately, the cherubsinthehome.com.au website does not provide any explicit pricing details on its homepage or within its service descriptions. This absence of transparency can be a point of friction for many users in today’s digital landscape.
What is Missing?
- Hourly Rates: There are no listed hourly rates for cleaning, companionship, or other domestic assistance services.
- Service Packages: No information about potential bundled service packages or their costs.
- Minimum Service Times: No mention of minimum booking durations that might influence the overall cost.
- NDIS/Aged Care Funding Guides: While they state services are covered by NDIS and Aged Care, they don’t offer any guidance on how their pricing aligns with the NDIS Price Guide or My Aged Care subsidy rates. This is a common practice for providers to help clients understand their budget implications.
Why is Pricing Absent?
For services like home care and NDIS support, the absence of upfront pricing is not uncommon, but it is a considerable drawback. There are several reasons why a provider might choose this approach: Polfloors.com.au Review
- Tailored Services: Home care and NDIS support are highly individualised. The exact services, their frequency, and complexity vary greatly from client to client. Therefore, a generic price list might be misleading or inaccurate.
- Funding Structures: For NDIS and Aged Care clients, the funding mechanisms are complex. Services are often billed according to specific NDIS Price Guide items or Aged Care package levels, which are dynamic and can be confusing to present simply on a website.
- Competitive Reasons: Some businesses prefer to keep their pricing private to avoid competitors easily undercutting them or to ensure they can negotiate based on individual client needs during a consultation.
- Personalised Assessment: They might prefer to conduct a personal assessment of needs before providing a quote to ensure accuracy and to build a direct relationship with the client.
How to Get Pricing Information
To obtain pricing information from Cherubs in the Home, a potential client would need to:
- Initiate Contact: Use the “Get Started” button, fill out the inquiry form, or call/email them directly.
- Undergo Assessment: Be prepared to discuss your specific needs, funding situation (NDIS plan, Aged Care package, or private fee-for-service), and desired services.
- Receive a Custom Quote: Based on this assessment, Cherubs in the Home would then provide a tailored quote or service agreement.
Impact of Absent Pricing: While understandable from a personalised service perspective, the lack of pricing transparency can:
- Deter Potential Clients: Many users will quickly move on if they cannot find basic cost information, especially if they are comparing multiple providers.
- Increase Inquiry Load: It funnels all pricing queries through a direct contact method, which can be inefficient for both the client and the provider’s administrative staff.
- Reduce Trust: Some users may perceive a lack of upfront pricing as a lack of transparency, even if the reasons are legitimate.
For any service business in 2024, at least a general pricing guide or “starting from” rates can significantly improve user experience and conversion rates.
Cherubsinthehome.com.au vs. Competitors
When evaluating cherubsinthehome.com.au against its competitors in the Australian home care and cleaning market, particularly those serving NDIS and Aged Care clients, several factors come into play. The competitive landscape is diverse, ranging from large national organisations to smaller, localised providers and online platforms that connect individuals with independent support workers.
Key Differentiators of Cherubs in the Home
- Strong Values-Driven Approach: Their explicit emphasis on “Kindness, Caring, Compassion, Thoroughness” and their ethical foundation is a clear differentiator. Many providers mention values, but Cherubs in the Home puts it front and centre. This resonates strongly with clients seeking sensitive and respectful care.
- Award-Winning Recognition: The Australian National Awards in 2022 and 2023 for being the “most outstanding provider of household services to people living with a disability” is a significant competitive advantage. This independent validation sets them apart from many smaller, unrecognised players.
- Broad Service Mix (Beyond Cleaning): While “Professional Domestic Cleaning” is highlighted, their offering of meal preparation, companionship, social outings, and gardening makes them more of a holistic home support provider rather than just a cleaning service. This breadth can be appealing to clients with multifaceted needs.
- Dedicated to Specific Client Groups: Their clear focus on NDIS, Aged Care, and DVA clients means their services are likely tailored and understood within these complex frameworks.
How They Stack Up Against Different Competitor Types
- Large National Home Care Organisations (e.g., Blue Care, Bolton Clarke):
- Cherubs’ Advantage: Potentially more personalised, localised service. Their award recognition points to high quality in a specific niche.
- Competitor Advantage: Larger scale, more extensive geographical reach, potentially more comprehensive range of clinical and allied health services. More established brand recognition.
- Online Platforms Connecting Support Workers (e.g., Mable, Hireup):
- Cherubs’ Advantage: Offers a managed service with a consistent team and established company values, providing a sense of reliability and accountability from a single provider.
- Competitor Advantage: Offers greater client choice and control over individual support workers, often more transparent pricing (as workers set their own rates), and flexibility in scheduling.
- Dedicated Cleaning Services (e.g., Clean Group, local cleaning franchises):
- Cherubs’ Advantage: Specialisation in NDIS/Aged Care cleaning, understanding the unique needs of these clients, and integrating cleaning with broader home care services.
- Competitor Advantage: May offer more competitive pricing for basic cleaning services due to volume, wider availability in general residential cleaning, and potentially more streamlined booking systems.
- Local, Smaller Home Care Providers:
- Cherubs’ Advantage: Stronger online presence, clearer articulation of values, and professional recognition. Appears more established.
- Competitor Advantage: Can be highly flexible, very personalised, and may have a stronger word-of-mouth reputation within very small communities.
Areas Where Competitors Might Have an Edge
- Pricing Transparency: Many competitors, especially online platforms or larger cleaning services, provide more upfront pricing or estimation tools. This is a significant area where Cherubs in the Home could improve.
- Online Booking/Management: Some modern competitors offer online portals for booking, managing, and reviewing services, which Cherubs in the Home does not appear to have.
- Customer Reviews/Testimonials: Many competitor websites or third-party review sites prominently feature client testimonials and star ratings, offering immediate social proof.
In summary, Cherubs in the Home positions itself strongly through its values, comprehensive service offerings, and industry accolades, particularly in the NDIS and Aged Care sectors. However, to truly compete on all fronts in the digital age, enhanced transparency around pricing and the integration of client testimonials on their website would significantly strengthen their market position. Cria.com.au Review
FAQ
What services does Cherubsinthehome.com.au offer?
Cherubsinthehome.com.au offers a range of professional domestic cleaning and home care services, including house cleaning, laundry, light housekeeping, social outings and support, meal preparation, companionship, home maintenance, and gardening.
Who are the primary clients for Cherubs in the Home?
The primary clients for Cherubs in the Home are individuals receiving NDIS, Aged Care, or Department of Veterans Affairs (DVA) support packages. They also offer services to private clients.
Is Cherubs in the Home a registered NDIS provider?
Yes, Cherubs in the Home states on its website that it is a registered NDIS Services Provider.
Does Cherubs in the Home offer services outside of Melbourne?
Based on the website’s content, Cherubs in the Home is dedicated to “respectfully helping Melbourne residents,” suggesting their services are primarily focused within the Melbourne area.
How can I get a quote for services from Cherubs in the Home?
To get a quote, you would need to contact Cherubs in the Home directly via their “Get Started” inquiry form, email, or phone, as pricing is not listed on their website. Careerfaqs.com.au Review
Does Cherubs in the Home provide meal preparation services?
Yes, meal preparation is listed as one of the home care services offered by Cherubs in the Home.
Are there any customer testimonials or reviews on the Cherubs in the Home website?
While the website mentions receiving Australian National Awards, there are no direct customer testimonials or client reviews prominently displayed on the homepage or in a dedicated section.
How do I contact Cherubs in the Home?
You can contact Cherubs in the Home via the “Contact Us” page on their website, which typically includes an inquiry form, email address, and potentially a phone number.
Does Cherubs in the Home offer companionship services?
Yes, companionship is explicitly listed as one of the support services offered by Cherubs in the Home.
What are Cherubs in the Home’s core values?
Cherubs in the Home’s core values are Kindness, Safety, Integrity, and Communication, which they state guide their service delivery. Cubec.com.au Review
How long has Cherubs in the Home been operating?
The CEO and Managing Director, Ms. Karen Cosh, has been directing and improving the business since 2018, with the business model’s compassionate care journey dating back to 2005.
Can I book services online with Cherubs in the Home?
The website does not appear to have an online booking system; inquiries and service initiation seem to be handled through direct contact and consultation.
What is the process for NDIS clients to access services from Cherubs in the Home?
NDIS clients can access services by contacting Cherubs in the Home, who then communicate with support coordinators and plan managers to ensure services are managed within the client’s NDIS plan.
Does Cherubs in the Home offer assistance with social outings?
Yes, “Social Outings and Support Services” are listed as one of their offerings, indicating they assist clients with community engagement.
Is Cherubs in the Home suitable for private clients without government funding?
Yes, the website explicitly states that they offer services to private clients in addition to those with NDIS or Aged Care packages. Easyhose.com.au Review
What type of home maintenance services do they provide?
The website lists “Home Maintenance” as a service, though specific details about the scope of these tasks would likely be discussed during a consultation.
Do Cherubs in the Home staff undergo background checks?
While not explicitly stated on the homepage, reputable home care providers, especially those working with NDIS and Aged Care clients, are legally required to conduct thorough background checks on their staff to ensure client safety.
Can Cherubs in the Home help with gardening?
Yes, gardening assistance is listed as one of the services provided by Cherubs in the Home.
What if I need to change my service schedule with Cherubs in the Home?
Changing your service schedule would typically require direct communication with Cherubs in the Home, likely following the terms outlined in your service agreement.
Does Cherubs in the Home have a physical office location?
While their services are provided in clients’ homes in Melbourne, the website does not explicitly list a public physical office address, which is common for mobile service providers. Kindled.com.au Review
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