Based on checking the website, Melbournevacatecleaning.com.au appears to be a legitimate service offering end-of-lease, vacate, and builders cleaning in Melbourne. The site clearly outlines its services, pricing structure, and a “7 Days Bond Back Cleaning Guarantee,” which is a significant plus for tenants. However, there are some areas where the website could improve to enhance trust and transparency.
Overall Review Summary:
- Service Offered: End of Lease Cleaning, Vacate Cleaning, Builders Cleaning in Melbourne.
- Bond Back Guarantee: Yes, 7 days re-clean service if not satisfied, with no extra cost.
- Pricing: Starts from $160, custom quotes available. No hidden charges or upsells.
- Experience: Claims 10 years in the industry, cleaned 150K+ properties, 35000+ happy clients.
- Payment Policy: Upfront payment on the day of service.
- Contact Information: Email ([email protected]) and phone numbers (0457 162 458, +61 416 057 536) provided.
- Website Security: Lacks clear indicators of advanced website security (e.g., trust badges, detailed privacy policy links).
- Online Booking System: Available, offering 10% off.
- Physical Address: No physical business address is readily available on the homepage.
- Customer Reviews/Testimonials: Numerical data is presented (35000+ happy clients) but lacks verifiable customer testimonials or links to third-party review platforms.
Melbournevacatecleaning.com.au presents itself as a straightforward, professional cleaning service aiming to help tenants secure their bond back. The emphasis on a “Bond Back Guarantee” and competitive pricing is certainly appealing. They provide a comprehensive checklist for their cleaning services, which is excellent for setting expectations. However, for a service that requires access to private properties and handles significant financial aspects (like bond returns), the absence of a readily visible physical business address and verifiable external customer reviews on the homepage is a point of consideration. While the direct contact methods are good, greater transparency regarding business registration and external validation could further solidify trust.
Best Alternatives for Cleaning Services (Ethical & Reliable):
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- Key Features: Professional cleaning services for homes and offices. Offers various cleaning types, including regular, deep, and move-out cleaning. Strong focus on customer satisfaction.
- Average Price: Varies based on service type and property size; quotes available upon request.
- Pros: Reputable, wide range of services, often uses eco-friendly products, professional staff.
- Cons: Pricing might be higher than smaller local services due to brand reputation.
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- Key Features: A large platform connecting users with verified local service professionals, including house cleaning. Offers easy online booking and transparent pricing.
- Average Price: Competitive, service-dependent; often provides package deals.
- Pros: Convenient booking, wide network of professionals, user reviews available on the platform, reliable.
- Cons: Quality can sometimes vary between individual service providers, less personalised than a dedicated small business.
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- Key Features: Offers a broad spectrum of home services, including comprehensive end-of-lease cleaning, carpet cleaning, and pest control. Known for their guaranteed services.
- Average Price: Provided through a quote system, typically mid-range.
- Pros: One-stop shop for various home services, insured and vetted professionals, good customer support.
- Cons: Booking process can be more involved due to the range of services.
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- Key Features: Part of the well-known Jim’s Group franchise, offering a wide array of cleaning services including home, commercial, and bond cleaning. Franchise model ensures local presence and accountability.
- Average Price: Varies by franchisee and service; typically competitive.
- Pros: Established brand, strong reputation, local franchisees, comprehensive insurance.
- Cons: Service quality can be somewhat dependent on the individual franchisee.
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- Key Features: Specialises in regular house cleaning services, but many of their cleaners can also handle deeper cleans for moving. Focus on matching clients with suitable cleaners.
- Average Price: Typically based on hourly rates or fixed quotes for specific jobs.
- Pros: Experienced and vetted cleaners, flexible scheduling, good for ongoing cleaning needs.
- Cons: Primarily focused on regular cleaning, specific end-of-lease guarantees might need clarification.
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- Key Features: Primarily focuses on commercial cleaning, but also offers high-standard residential cleaning services including vacate cleaning. Known for their professional approach and quality control.
- Average Price: Quote-based, generally for larger or more complex jobs.
- Pros: High standards of cleaning, professional equipment, often handles large-scale jobs effectively.
- Cons: Might be overkill or more expensive for smaller residential cleaning tasks.
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- Key Features: Offers general house cleaning services with an emphasis on natural, eco-friendly products. While not exclusively end-of-lease, their deep cleaning services can suffice.
- Average Price: Transparent pricing based on service and size, often mid-to-high range due to product quality.
- Pros: Environmentally conscious, excellent for those with allergies, high-quality cleaning.
- Cons: May not offer specific bond-back guarantees, which is crucial for end-of-lease.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Melbournevacatecleaning.com.au Review & First Look
Melbournevacatecleaning.com.au immediately positions itself as a specialist in end-of-lease cleaning, a critical service for anyone moving out of a rental property in Australia. The homepage highlights key selling points like a “7 DAYS Bond Back Cleaning Guarantee” and a promise to “Beat Any Written Quote.” This is a smart move, directly addressing common tenant concerns. The initial impression is one of a service-focused business aiming to alleviate the stress of moving.
Initial Website Assessment
Upon landing on the site, the layout is clean and relatively easy to navigate, with clear calls to action for requesting a quote or booking online. The phone number and email address are prominently displayed, which is essential for immediate contact. The website uses visuals that suggest professionalism, but without actual customer testimonials or a robust ‘About Us’ section detailing the company’s background beyond a decade in business, the overall trust factor relies heavily on these prominent claims.
Transparency and Credibility Indicators
The website mentions an ABN/ACN number for invoicing, which is a good sign of legitimate business operation in Australia. However, the physical business address is notably absent from the homepage, which can be a red flag for some users when selecting a service provider, especially one that will be entering their property. Most established businesses, particularly in a service industry, will provide a registered office address. The use of a generic Gmail address ([email protected]) for primary contact, while common for smaller businesses, doesn’t convey the same level of corporate professionalism as a custom domain email address.
Ease of Navigation and User Experience
The website’s structure is logical, with services clearly outlined, checklists provided for different cleaning areas, and a dedicated FAQ section. The “Book Online & Get 10% Off” banner incentivises immediate action, and the “Easy Steps to Get Your 100% Bond Money Back” simplifies the process for potential clients. This user-centric design is effective in guiding visitors through their options and encouraging booking.
Melbournevacatecleaning.com.au Pros & Cons
When evaluating any service, it’s crucial to weigh the advantages against the disadvantages. Melbournevacatecleaning.com.au offers some compelling benefits, particularly for tenants facing the daunting task of end-of-lease cleaning, but also has areas where it could improve its digital presence and transparency.
Advantages of Melbournevacatecleaning.com.au
The website clearly communicates several strong points designed to attract and reassure potential customers.
- Bond Back Guarantee: The 7-day bond back cleaning guarantee is a significant drawcard. This promise means if a real estate agent or landlord isn’t satisfied, the company will re-clean at no extra cost, removing a major stress point for tenants. Data from Consumer Affairs Victoria shows that bond disputes are common, with cleaning being a frequent cause, making such guarantees highly valuable.
- Transparent Pricing: The website states “No shocking upsell price on the day” and “No-hidden charge or extra cost,” with prices starting from $160. This upfront honesty about pricing builds confidence, as unexpected costs are a common complaint in the service industry.
- Experienced Cleaners: Claims of “highly experienced bond cleaners with newly technology equipment” and a decade in the industry, having cleaned over 150,000 properties, suggest a level of expertise and efficiency.
- Comprehensive Checklist: The detailed end-of-lease cleaning checklist for various rooms (bedrooms, bathrooms, kitchen) is a practical resource for both the cleaners and the client, ensuring all critical areas are covered to meet agent standards.
- Online Booking & Discounts: The ability to book online and receive a 10% discount is convenient and incentivises digital engagement, catering to modern customer preferences.
- Availability: Operating “7 Days & No extra cost on Weekends/Public holidays” is a huge advantage, offering flexibility for busy tenants who often need cleaning services outside of standard business hours.
- Competitive Pricing: The promise to “Beat Any Written Quote” indicates a willingness to compete on price, which is appealing in a competitive market.
Disadvantages of Melbournevacatecleaning.au
Despite its strengths, there are aspects where the website and its presented information could be enhanced to foster greater trust and provide a more comprehensive overview.
- Lack of Physical Address: The absence of a clear physical business address on the homepage or contact page can raise questions about the company’s established presence and accountability. While phone and email are provided, a physical address is a standard indicator of a legitimate, traceable business.
- Generic Email Address: Using a @gmail.com email address instead of a domain-specific one (e.g., [email protected]) might give the impression of a less established or smaller operation, which can sometimes impact perceived professionalism.
- Unverified Testimonials: While the website states “35000+ Happy clients” and “100% Service Guarantee,” there are no actual customer testimonials or links to independent review platforms (like Google Reviews, Yelp, or Facebook reviews) to verify these claims. Without external validation, these numbers, while impressive, remain unsubstantiated.
- Limited ‘About Us’ Information: Beyond stating their experience, there isn’t a detailed ‘About Us’ section that introduces the team, the company’s vision, or its history, which could build a stronger rapport with potential clients.
- Website Security Indicators: While the site likely uses HTTPS for secure connections, explicit trust badges or detailed privacy policy links on the homepage could further reassure users about data protection and transaction security.
- Blog Content Dates: The blog posts shown on the homepage have recent dates (e.g., 02 Jan 2025, 09 Dec 2024), which is good for SEO and freshness. However, some older dates (e.g., 14 May 2021, 22 Apr 2021) mixed in suggest a less consistent content strategy, or potentially a staggered approach to updating. This isn’t a major flaw but can impact the perception of current activity.
Melbournevacatecleaning.com.au Pricing
Understanding the cost of an end-of-lease cleaning service is paramount for tenants, as it directly impacts their budget when moving. Melbournevacatecleaning.com.au addresses this by providing some foundational pricing information on their homepage, coupled with a promise of transparency.
How Pricing is Structured
The website states that prices start from $160, inclusive of GST and the 100% Bond Back Cleaning Guarantee. This is a competitive starting point for end-of-lease cleaning in Melbourne.
- Customised Quotes: The core of their pricing model is based on providing a customised quote. This quote depends on:
- Number of bedrooms
- Number of bathrooms
- Property condition (e.g., very messy properties may take longer and thus cost more)
- Additional cleaning requirements (e.g., outside windows, specific appliances like microwave, dishwasher, fridge, defrost freezer – these are clearly stated as “Extra Cost appliances” beyond the standard oven cleaning).
- No Hidden Charges: A major selling point highlighted is “No shocking upsell price on the day” and “No-hidden charge or extra cost.” This commitment to transparency is crucial for building trust, as unforeseen charges are a common frustration in service industries.
- Same Prices on Weekends/Public Holidays: This is a notable benefit, as many services charge a premium for weekend or public holiday work. This policy provides financial predictability for clients who often need to schedule their cleaning during these times.
- Payment Policy: The website explicitly states, “Our policy is to take payment upfront on the day and we will give you a 100% bond back cleaning receipt.” This is a clear term of service, ensuring both parties understand the financial transaction process.
Cost-Benefit Analysis and Market Comparison
Compared to the average cost of end-of-lease cleaning in major Australian cities like Melbourne, which can range from $250 for a studio apartment to over $800 for larger properties, Melbournevacatecleaning.com.au’s starting price of $160 appears quite attractive. Mymoovers.com.au Review
- What’s Included: The base price typically covers a standard end-of-lease clean as per their detailed checklist, including general rooms, bathroom, kitchen (with oven cleaning), and internal windows. The “7 DAYS Bond Back Cleaning Guarantee” is also included, adding significant value.
- What’s Extra: Users need to be aware of the extra costs for:
- Outside windows
- Garage or driveway cleaning
- Balcony and patio cleaning
- Specific appliances like microwave, dishwasher, fridge, defrost freezer (oven is included)
- Any services beyond the standard checklist or those requiring significant additional effort due to property condition.
- “We’ll Beat Any Written Quote”: This strong competitive stance encourages potential clients to get multiple quotes, suggesting Melbournevacatecleaning.com.au is confident in its pricing and willing to adjust to secure business. This can be a significant cost-saving factor for tenants.
In essence, while the exact final price will vary based on individual property details, Melbournevacatecleaning.com.au offers a clear, transparent pricing structure with a strong focus on avoiding unexpected charges, making it a potentially cost-effective option for end-of-lease cleaning.
Melbournevacatecleaning.com.au Alternatives
While Melbournevacatecleaning.com.au offers a compelling service, exploring alternatives is always a prudent step for consumers to ensure they find the best fit for their specific needs, budget, and trust preferences. The cleaning industry in Melbourne is robust, with numerous reputable providers.
Why Consider Alternatives?
Even with a strong value proposition, there are several reasons why one might look at other options:
- Specific Service Needs: Some clients might have unique requirements not explicitly covered or prioritised by Melbournevacatecleaning.com.au, such as eco-friendly cleaning exclusively, or a need for very rapid turnaround times.
- Pricing Comparison: Although Melbournevacatecleaning.com.au pledges to beat written quotes, comparing initial quotes from multiple providers can still yield better value or reveal different inclusions.
- Trust and Verification: For clients who prioritise third-party verified reviews or require a physical business address for their peace of mind, exploring alternatives that openly provide this information is essential.
- Scheduling Flexibility: While Melbournevacatecleaning.com.au offers good availability, other providers might have different scheduling windows or emergency services that suit particular urgent situations.
- Specialisations: Some companies might specialise in specific types of properties (e.g., apartments, larger homes, heritage properties) or niche cleaning aspects (e.g., severe mould removal, post-construction cleaning that requires very specific tools).
Leading Cleaning Service Alternatives in Melbourne
Here are some of the prominent and well-regarded cleaning services in Melbourne that serve as excellent alternatives for vacate, bond, or general deep cleaning. These companies generally offer robust online presences, clear service descriptions, and varying levels of transparent customer feedback.
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- Focus: Residential and commercial cleaning, including end-of-lease. Known for thoroughness and reliability.
- Key Differentiator: Strong emphasis on customer satisfaction and attention to detail.
- Review Presence: Often has good online reviews on platforms like Google.
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- Focus: A technology-driven platform connecting customers with vetted local professionals for various home services, including cleaning.
- Key Differentiator: Convenience of booking through an app/website, transparent pricing, and user reviews for individual service providers.
- Review Presence: Extensive internal review system on their platform, allowing users to see ratings for specific cleaners.
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- Focus: A comprehensive range of home services, with cleaning as a core offering, including bond cleaning.
- Key Differentiator: Broad service portfolio means you can bundle different needs (e.g., cleaning, pest control, gardening). Offer a satisfaction guarantee.
- Review Presence: Good presence on review sites, often highlight their guaranteed services.
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- Focus: Part of a huge franchise network, offering extensive local coverage for all types of cleaning.
- Key Differentiator: Strong brand recognition, local franchisee accountability, comprehensive insurance.
- Review Presence: Varies by franchisee, but generally a well-reviewed and trusted national brand.
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- Focus: Primarily provides regular home cleaning, but their deep cleaning services can be adapted for vacate cleaning.
- Key Differentiator: Focus on matching reliable, consistent cleaners with clients for long-term relationships.
- Review Presence: Often has positive reviews for their consistent service.
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Clean Group Nadiaphoto.com.au Review
- Focus: While strong in commercial cleaning, they offer high-standard residential cleaning, including vacate cleaning.
- Key Differentiator: Professional approach, advanced equipment, and stringent quality control.
- Review Presence: Known for professionalism, particularly in commercial spheres, which translates to high standards in residential.
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- Focus: House cleaning with a strong emphasis on using natural and eco-friendly cleaning products.
- Key Differentiator: Ideal for environmentally conscious individuals or those with sensitivities to harsh chemicals.
- Review Presence: Generally positive for their ethical and health-conscious approach.
When selecting an alternative, it’s advisable to request quotes from a few different providers, compare their inclusions, guarantees, and read customer reviews from independent sources to make an informed decision.
How to Book Melbournevacatecleaning.com.au Services
Booking a service, especially one as crucial as end-of-lease cleaning, should be a streamlined and transparent process. Melbournevacatecleaning.com.au has designed its booking flow to be relatively simple, with clear steps outlined on its homepage to guide potential clients.
Step-by-Step Booking Process
The website highlights an “Easy Steps to Get Your 100% Bond Money Back” section, which doubles as their general booking process:
- Inquiry: The initial step involves contacting them to get a free quote.
- Methods: You can call them on 0457 162 458 or +61 416 057 536, send a text message, or email them at [email protected].
- Information Needed: To get a customised quote, you’ll need to describe your requirements and details of the property, such as the number of bedrooms, bathrooms, and the overall condition. This helps them accurately estimate the scope of work and provide a precise quote.
- Online Quote Form: The website also features a “Request a FREE Quote!” section, which is likely an online form where you can input these details to receive an estimate. Clicking “GET A QUOTE” or “Book Online” typically directs you to this form or an online booking portal.
- Schedule: Once you have a quote, the next step is to schedule your cleaning service.
- Flexibility: They offer flexibility, allowing you to choose your preferred date and time. They are available for early morning, afternoon, and weekend bookings, with no extra cost on weekends or public holidays. This is a significant advantage for tenants with tight moving schedules.
- Cleaning Day: On the scheduled day, their professional cleaners will arrive at the fixed time.
- Property Access: You’ll need to arrange for access to the property. They suggest leaving the key in a safe place like a letterbox or electricity box if you cannot be present.
- Self-Sufficiency: The company brings all its own cleaning equipment, vacuum cleaning machines, steam cleaning machines, and other tools, so you don’t need to provide any materials.
- Bond Back Guarantee: After the cleaning, the key can be handed over to the real estate agent or landlord for inspection.
- Re-Clean Service: If the agent or landlord finds any issues or isn’t satisfied with the cleaning within 7 days, Melbournevacatecleaning.com.au will come back to re-clean at no extra cost. This is the core of their bond back guarantee.
- Invoice: You will receive a printed invoice with their ABN/ACN number, which is essential for claiming your bond money and for your records.
- Payment: As per their policy, payment is taken upfront on the day of the service.
Tips for a Smooth Booking Experience
- Be Detailed: Provide as much detail as possible about your property’s size and condition when requesting a quote to ensure the most accurate estimate. This prevents any misunderstandings later.
- Clarify Extras: If you need services beyond the standard checklist (e.g., outside windows, specific appliance cleaning), clearly communicate these during the inquiry phase to get an all-inclusive quote.
- Confirm Access: Ensure you have a clear plan for how the cleaners will access the property, especially if you won’t be there.
- Understand the Guarantee: Re-confirm the terms of the 7-day bond back guarantee, particularly what it covers and any exclusions (e.g., damages like torn carpets or wall holes are not their responsibility).
- Keep Records: Always keep your invoice and any communication records, particularly if you rely on the bond back guarantee later.
By following these steps and considering these tips, clients can expect a relatively smooth booking and cleaning experience with Melbournevacatecleaning.com.au.
Melbournevacatecleaning.com.au vs. Competitors
In the competitive landscape of cleaning services in Melbourne, Melbournevacatecleaning.com.au stands out with certain propositions, but it’s essential to see how it stacks up against other key players. The market is populated by a mix of large franchises, established local businesses, and online platforms.
Key Differentiators of Melbournevacatecleaning.com.au
Melbournevacatecleaning.com.au’s primary strengths, as presented on their website, revolve around specific customer pain points in end-of-lease cleaning:
- 100% Bond Back Cleaning Guarantee (7 Days): This is arguably their strongest selling point. Many competitors offer re-cleans, but explicitly linking it to “100% bond money back” and offering a 7-day window is a bold promise that directly addresses tenant anxiety.
- “We’ll Beat Any Written Quote”: This positions them as highly competitive on price, suggesting they are willing to adjust their rates to secure business. This is a direct challenge to competitors.
- No Hidden Charges/Upsells: Their commitment to transparent pricing on the day of service is a significant trust-builder, as many in the industry are notorious for adding charges post-quote.
- Experience & Volume: Claims of 10 years in the business and cleaning 150,000+ properties provide a strong narrative of established expertise and capacity.
- Weekend/Public Holiday Availability at No Extra Cost: This offers significant flexibility, a feature not always standard among all competitors who might charge premiums for these times.
Comparison with Major Competitors (e.g., Jim’s Cleaning, Urban Company, Fantastic Services)
| Feature | Melbournevacatecleaning.com.au | Jim’s Cleaning (Franchise) | Urban Company (Platform) | Fantastic Services (Broad Services) |
|---|---|---|---|---|
| Business Model | Local, independent service provider | Franchise network (local operators) | Online marketplace connecting clients to pros | Multi-service provider with in-house and vetted teams |
| Bond Back Guarantee | Yes (7 days, 100% bond back stated) | Yes (Varies by franchisee, typically 72 hours for re-clean) | Yes (Service quality guarantee, re-clean usually offered) | Yes (72-hour re-clean guarantee) |
| Pricing | Starts $160, custom quotes, no upsell, beat quote | Quote-based, generally competitive, franchisee discretion | Transparent, fixed prices often available, competitive | Quote-based, can be bundled, often mid-range |
| Transparency | Good on pricing, less on physical address/reviews | Transparent (franchisee info, ABN/ACN clear) | High (user reviews, detailed service descriptions) | Good (detailed service info, guarantees) |
| Online Booking | Yes (with 10% off) | Yes (via online form, often call back) | Yes (app/web, very smooth) | Yes (app/web, often call back) |
| Contact Info | Phone, Gmail | Phone, dedicated email (per franchisee) | In-app chat, dedicated support | Phone, email, dedicated support |
| Physical Presence | Not explicitly stated on homepage | Local franchisee addresses | No direct physical presence, only pros | Office addresses for main operations |
| Customer Reviews | Numerical claims (35000+ happy clients), no external links | Often strong presence on Google/local review sites | Extensive user reviews and ratings on platform | Good presence on review sites, often uses Trustpilot |
| Range of Services | End of Lease, Vacate, Builders Cleaning | Very broad (domestic, commercial, specialty, car cleaning etc.) | Wide (cleaning, plumbing, beauty, fitness, etc.) | Wide (cleaning, pest control, gardening, removals etc.) |
Strategic Positioning and Market Niche
Melbournevacatecleaning.com.au appears to target a specific niche: tenants primarily concerned with securing their bond and looking for a straightforward, cost-effective service that promises transparency and a strong guarantee. They seem to operate with a lean online presence, relying on direct contact and clear value propositions.
- Against Large Franchises (e.g., Jim’s Cleaning): While Jim’s offers immense brand recognition and a wide array of services, Melbournevacatecleaning.com.au competes directly on price and its explicit bond-back guarantee, which might be more appealing to some tenants over a general cleaning provider. The personal touch of a smaller, focused operation might also appeal.
- Against Online Platforms (e.g., Urban Company): Urban Company excels in convenience and user-generated reviews, allowing customers to choose based on peer feedback. Melbournevacatecleaning.com.au, without this robust review system, relies more on its direct claims. However, its promise to beat quotes might be a strong counter-offer to platform-based fixed pricing.
- Against Broad Service Providers (e.g., Fantastic Services): Fantastic Services offers a comprehensive suite, which is great for bundling. Melbournevacatecleaning.com.au, by focusing purely on vacate cleaning, might offer a more specialised and potentially more agile service for that specific need.
In conclusion, Melbournevacatecleaning.com.au holds its own by aggressively addressing the core needs of end-of-lease cleaning clients with a strong guarantee and competitive pricing. However, its digital presence could benefit from more transparency regarding physical location and external review verification to truly rival the comprehensive trust indicators offered by larger, more established competitors.
FAQ
How much does end of lease cleaning cost with Melbournevacatecleaning.com.au?
The cost of end of lease cleaning with Melbournevacatecleaning.com.au starts from $160, inclusive of GST and their 100% Bond Back Cleaning Guarantee. The final price depends on specific property details like the number of bedrooms and bathrooms, the property’s condition, and any additional services required. Autorepairperth.com.au Review
What is the 7 Days Bond Back Cleaning Guarantee?
The 7 Days Bond Back Cleaning Guarantee means that if your real estate agent, property manager, or landlord isn’t satisfied with the cleaning service provided by Melbournevacatecleaning.com.au, they will come back to re-clean the property at no extra cost within 7 days of the original service.
Does Melbournevacatecleaning.com.au offer free quotes?
Yes, Melbournevacatecleaning.com.au offers free quotes. You can request one by calling, sending a text message, emailing, or using their online quote request form on their website.
Is oven cleaning included in the standard end of lease cleaning package?
Yes, oven cleaning (interior and exterior, drip trays) is included in the standard end of lease cleaning package at no extra cost. However, other appliances like microwaves, dishwashers, fridges, and defrost freezers incur an extra cost.
Do I need to provide cleaning materials or equipment?
No, you do not need to provide any cleaning materials or equipment. Melbournevacatecleaning.com.au brings all necessary cleaning equipment, including vacuum cleaners, steam cleaning machines, and other tools.
Can I get a discount for booking online?
Yes, you can get a 10% discount on your end of lease cleaning service if you book online through Melbournevacatecleaning.com.au’s website.
Does Melbournevacatecleaning.com.au charge extra for weekend or public holiday bookings?
No, Melbournevacatecleaning.com.au maintains the same prices for services booked on weekends and public holidays, meaning there are no extra charges for these times.
How long has Melbournevacatecleaning.com.au been in business?
Melbournevacatecleaning.com.au states they have been providing end of tenancy cleaning and builders cleaning services for the last 10 years, having cleaned over 150,000 properties.
What areas does Melbournevacatecleaning.com.au service?
Melbournevacatecleaning.com.au offers end of lease cleaning services in all suburbs of Melbourne and areas outside of Melbourne Metro.
What happens if my agent finds issues after the cleaning?
If your real estate agent or landlord finds any cleaning issues within 7 days of the service, Melbournevacatecleaning.com.au will return to re-clean the specific areas without any additional charge as part of their bond back guarantee.
Does the service include cleaning outside windows?
No, cleaning outside windows is not included in the standard end of lease cleaning package and will incur an additional, minimal cost. Many agents typically do not require outside window cleaning due to weather conditions. No1carpetcleaningmelbourne.com.au Review
How many cleaners usually come for a move-out property cleaning?
Melbournevacatecleaning.com.au typically sends a team of 2-3 cleaners to ensure the work is completed efficiently and quickly, allowing for a timely handover of keys.
Do I need to arrange parking for the cleaners?
Yes, you need to arrange car parking for the cleaners. If the property is in Melbourne CBD, you might need to arrange paid parking or street parking.
Can Melbournevacatecleaning.com.au clean a furnished property?
Yes, Melbournevacatecleaning.com.au can clean furnished properties. However, they cannot move furniture to clean behind it, and it may take longer compared to a vacant property.
Is it better to have the property empty for vacate cleaning?
Yes, it is always better to have the property empty for the best vacate cleaning results. This allows cleaners to access all areas without moving personal belongings, ensuring a thorough clean.
Will I receive an invoice or receipt for the cleaning service?
Yes, absolutely. Melbournevacatecleaning.com.au provides a 100% Bond Back Cleaning Invoice/receipt with their ABN/ACN number written on it, which is crucial for claiming your bond money.
What is Melbournevacatecleaning.com.au’s payment policy?
Their policy is to take payment upfront on the day the cleaning service is provided.
Can Melbournevacatecleaning.com.au help with deep cleaning for selling a property?
Yes, Melbournevacatecleaning.com.au can assist with deep cleaning and sanitising a property to make it sparkling clean for potential buyers, offering a reasonable price for this type of in-depth service.
Does Melbournevacatecleaning.com.au have a blog with cleaning tips?
Yes, Melbournevacatecleaning.com.au has a blog section on their website where they publish articles related to cleaning tips, tenant responsibilities, and other relevant information.
What should I do before the cleaners arrive?
Before the cleaners arrive, ensure the property is as empty as possible (unless it’s a furnished clean), and arrange for clear access, including any parking requirements. Communicate any specific areas of concern or extra services needed.
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