Platinumaccounting.com.au Review

Based on looking at the website, Platinumaccounting.com.au appears to be a legitimate accounting and taxation service based in Melton, Victoria, Australia. They offer a range of services from business accounting and tax support to individual tax returns and Xero training. While the site presents a professional facade, some aspects, particularly concerning financial advice and certain investment types, warrant careful consideration from an ethical perspective.

Here’s an overall review summary:

Overall Legitimacy: Appears legitimate with a physical address and clear service offerings.
Services Offered: Business accounting, tax support, bookkeeping, Xero training, individual tax returns (including for investments, crypto, rental properties, capital gains tax).
Transparency: Decent, with clear service descriptions, team information, and testimonials. Privacy Policy and Terms & Conditions are available.
Ethical Considerations (Islamic Finance): The website’s mention of “investments, crypto, rental properties or capital gains tax” in the context of individual tax returns, while common in conventional finance, necessitates a deeper dive. The nature of these investments, particularly crypto and certain rental property financing, could involve elements like riba (interest) or gharar (excessive uncertainty), which are not permissible. The core accounting services, however, are permissible in principle as they deal with managing finances and tax compliance, which are necessary.
Areas for Improvement (from an ethical and best practice standpoint): Lack of explicit mention of their licensing or professional body affiliations (e.g., CPA Australia, CA ANZ) on the homepage. While they state “Liability limited by a scheme approved under Professional Standards Legislation,” direct linkage to their professional membership would build more trust. Also, given the financial nature of their services, transparency around fees or pricing structures would be beneficial rather than solely relying on a “discovery call.”

Ultimately, while Platinum Accounting offers essential financial services, individuals seeking strictly halal (permissible) financial advice would need to exercise caution and inquire directly about the underlying principles of any investment guidance offered, particularly concerning crypto and interest-based financial structures. For general accounting and tax compliance that does not involve riba or gharar, their services could be suitable.

Here are some alternatives for ethical financial and business support:

Islamic Finance Australia: A dedicated platform providing information and services related to halal finance and investments in Australia. Focuses on Sharia-compliant financial products.
Hejaz Financial Services: Offers a range of Sharia-compliant financial products, including home finance and superannuation, aimed at the Australian Muslim community.
Ethical Investment Advisers: While not exclusively Islamic, they focus on ethical and socially responsible investing, which often aligns with Islamic principles of avoiding harmful industries. Users would still need to verify specific investments for halal compliance.
Australian Ethical Investment: A publicly listed company offering superannuation and managed funds that invest ethically. Again, halal compliance verification on specific funds would be required for the discerning Muslim investor.
BDO Australia: A large, reputable accounting and advisory firm. While they offer standard accounting services, their size and scope mean they likely have experts who can work within specific ethical guidelines if clearly communicated by the client. They offer diverse services across audit, tax, and advisory.
RSM Australia: Another major accounting and consulting firm in Australia, offering a broad array of services including tax, audit, and consulting. Similar to BDO, their professional approach can accommodate specific client requirements, but direct inquiry regarding halal compliance for investments would be necessary.
Grant Thornton Australia: A global professional services network, offering audit, tax, and advisory services. Their extensive experience means they can handle complex financial situations, but a client would need to explicitly discuss halal principles for investment or financial product advice.

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Table of Contents

Platinumaccounting.com.au Review & First Look

Based on checking the website, Platinumaccounting.com.au presents itself as a professional accounting and taxation service primarily targeting small businesses and individuals in Australia. The homepage immediately offers a “complimentary discovery call,” which is a common sales funnel for service-based businesses. The site emphasizes a “stress-free way to manage your finances,” aiming to resonate with potential clients who might feel overwhelmed by tax and accounting complexities.

Website Aesthetics and User Experience

The website features a clean, modern design with clear calls to action. The layout is intuitive, guiding visitors through their service offerings and client testimonials. High-quality imagery and a professional colour scheme contribute to a trustworthy first impression. Navigation menus are well-structured, allowing easy access to “About Us,” “Resource Library,” “Podcast,” and “Contact Us” sections.

Initial Impressions of Professionalism

Platinum Accounting highlights “30+ years of accounting and business expertise” among their team, which instils confidence. They position themselves as “more than number crunchers,” aiming to be strategic partners for businesses. The inclusion of client testimonials, like “You really get that ‘above and beyond’ experience here,” reinforces their service-oriented approach. However, for a professional accounting firm, the absence of explicit mention of their professional affiliations (e.g., CPA Australia, Chartered Accountants Australia & New Zealand) on the prominent areas of the homepage is a notable omission. While a disclaimer at the footer mentions “Liability limited by a scheme approved under Professional Standards Legislation,” this isn’t as direct as clearly stating their professional body memberships.

Key Services Highlighted

The website prominently features several core services:

Business Accounting & Tax Support: Focuses on getting accounts in order, checks and balances, and ensuring timely tax and GST obligations.
Bookkeeping & Xero Training: Offers weekly bookkeeping duties and training for clients to become “Xero heroes.”
Individual Tax Returns: Covers standard to complex returns, including those with “investments, crypto, rental properties or capital gains tax.” This particular mention flags an area for ethical scrutiny, which we’ll delve into further.

Content and Resources

The site includes a “Resource Library” and a podcast titled “The Small Business All Figured Out Podcast,” which offers “actionable tips and tools to demystify tax and business.” This content strategy demonstrates a commitment to thought leadership and providing value to potential clients. Examples of blog posts on the homepage include “Tax Return Checklist 2024” and “Working From Home Expenses: The 67 Cents per Hour Method,” indicating practical, timely advice.

Platinumaccounting.com.au Features

Platinumaccounting.com.au boasts several features designed to streamline financial management and tax compliance for its clients. These features aim to simplify complex processes, provide actionable insights, and ensure regulatory adherence.

Comprehensive Business Accounting and Tax Support

One of the core offerings is robust business accounting and tax support. This includes:

Account Organisation: Ensuring all financial records are properly categorised and maintained.
Checks and Balances: Implementing systems to verify accuracy and prevent errors.
GST Obligations: Assistance with Goods and Services Tax (GST) reporting and compliance.
Timely Compliance: Guarantees that tax and other financial obligations are met by their due dates, reducing the risk of penalties.
Strategic Business Decisions: The promise of empowering clients to make “pivotal business decisions” through clear financial insights. This is crucial for small businesses looking to grow sustainably.

Dedicated Bookkeeping and Xero Training

For businesses needing ongoing support, Platinum Accounting offers:

Weekly Bookkeeping Duties: Outsourcing regular financial record-keeping, allowing business owners to focus on core operations.
Clear Financial Picture: Providing up-to-date financial data for informed decision-making.
Xero Training: Empowering clients and their staff to effectively use Xero, a popular cloud-based accounting software. This training component is a valuable asset for businesses looking to enhance their internal financial management capabilities.

Individual Tax Return Services

The website specifically highlights its ability to handle a wide spectrum of individual tax returns, from basic to highly complex scenarios:

Standard Tax Returns: For straightforward income and deductions.
Complex Returns: Including income from various sources like:
- Investments: General investment income and deductions.
- Crypto: Handling cryptocurrency gains and losses, which is a niche but growing area requiring specialized knowledge.
- Rental Properties: Managing income and expenses related to investment properties.
- Capital Gains Tax (CGT): Expertise in calculating and reporting capital gains from asset sales. This breadth of service is appealing to individuals with diverse financial portfolios.

Client-Centric Approach and Communication

Platinum Accounting emphasizes a communicative and jargon-free approach:

“First, we chat. Then we chat business (without the jargon).”: This indicates a commitment to clear, understandable communication, which is vital for clients who may not be financial experts.
Discovery Calls: Offering complimentary calls to understand client needs before formal engagement, demonstrating a consultative sales approach.
Personalised Advice: The team’s collective 30+ years of experience is presented as a resource for guiding clients “at every stage” and “every phase.”

Educational Resources and Thought Leadership

The website provides valuable resources beyond direct service delivery:

Resource Library: A collection of articles and guides on tax and business topics, such as tax return checklists and working from home expenses. This shows a commitment to educating their audience.
Podcast (“Small Business All Figured Out”): Offering actionable tips and demystifying tax and business, available on popular platforms like Spotify, Apple, and Stitcher. This extends their reach and provides free value to potential clients.
Blog Content: Regular updates on relevant tax and business matters, keeping their audience informed about legislative changes and best practices.

Platinumaccounting.com.au Pros & Cons

When evaluating Platinumaccounting.com.au, it’s essential to weigh its strengths against any areas that could be improved, particularly from an ethical and trust-building perspective.

Pros

Clear Service Offerings: The website clearly outlines the accounting and tax services provided, making it easy for potential clients to understand what’s on offer.
Professional Website Design: A clean, user-friendly interface enhances the overall experience and conveys professionalism.
Emphasis on Client Experience: Testimonials highlight positive client feedback, focusing on “above and beyond” service and clear communication, which is crucial in a client-facing profession.
Educational Resources: The blog and podcast are valuable assets, offering free, actionable advice that positions Platinum Accounting as a knowledgeable and helpful entity. This builds goodwill and demonstrates expertise.
Dedicated Team Experience: Highlighting “30+ years of accounting and business expertise” among the team members provides a strong sense of credibility and experience.
Location Transparency: A physical address in Melton, VIC, Australia, is clearly provided, which adds to legitimacy and trust, especially for local clients.
Privacy Policy and Terms & Conditions: The availability of these legal documents shows adherence to standard business practices regarding data privacy and service agreements.

Cons

Lack of Explicit Professional Affiliations: While the footer mentions “Liability limited by a scheme approved under Professional Standards Legislation,” there’s no clear, prominent display of their membership with professional accounting bodies like CPA Australia or Chartered Accountants Australia & New Zealand. This is a common practice for reputable firms and would significantly enhance trust.
No Upfront Pricing Information: The website solely relies on a “complimentary discovery call” to discuss services and likely pricing. While common for bespoke services, some transparency around general fee structures or starting prices could help potential clients budget and compare.
Mention of Crypto Tax Services: While handling crypto tax is a service, the underlying nature of many cryptocurrency investments can involve elements of gharar (excessive uncertainty) or be speculative in ways that are not aligned with ethical financial principles. This requires careful consideration for those seeking halal financial advice.
General Investment Advice: The mention of tax returns for “investments” can be broad. Without clear disclaimers or explicit guidance on halal compliant investments, clients seeking ethical financial solutions might need to exercise caution or seek additional advice.
Limited Direct Contact Information: While a contact form and address are provided, direct phone numbers or email addresses are not immediately visible on the main page, relying heavily on the “Book a Call” function.
Broad “Read Article” Links: Some “Read Article” links on the homepage appear to link to the current page (e.g., a service description linking to its own anchor). This is a minor user experience flaw that could be refined.
Generic Blog Post Titles: The repetitive “Engaging Youth Between Election” blog post titles with the same date appearing multiple times on the homepage could suggest an issue with the content management system or a lack of variety in recent blog updates on the initial view.

Platinumaccounting.com.au Alternatives

When considering alternatives to Platinumaccounting.com.au, it’s important to look for firms that offer similar accounting and tax services while also being mindful of ethical considerations, particularly those aligned with Islamic finance principles. The market for accounting services in Australia is diverse, ranging from large global firms to smaller, specialised local practices.

Here are some alternatives, keeping in mind that for specific halal compliance, direct inquiry with any firm about their approach to investment advice is always recommended:

BDO Australia
- Key Features: One of the world’s largest accounting and advisory networks, BDO offers a full spectrum of services including audit, tax, advisory, and business services. They have a strong presence across Australia with numerous offices.
- Average Price: Varies significantly based on the service and client size, but generally considered a premium service for larger businesses or complex individual needs.
- Pros: Extensive expertise, broad service offering, strong professional reputation, global reach. Can handle complex business structures and international tax matters.
- Cons: Potentially higher fees for small businesses or simple individual returns. May not offer the same level of personalised, small-firm attention.
RSM Australia
- Key Features: Another major global network, RSM provides audit, tax, and consulting services to a wide range of clients, from private businesses to public sector entities. They are known for their practical advice and client-focused approach.
- Average Price: Similar to BDO, pricing is tailored to the scope of work and generally aimed at mid-sized to large enterprises, though they serve smaller entities too.
- Pros: Comprehensive service suite, strong industry specialisation, robust compliance capabilities, international network for cross-border issues.
- Cons: Cost can be a factor for very small businesses. May not offer the same level of direct, informal engagement as a local, smaller firm.
Grant Thornton Australia
- Key Features: Part of a global network, Grant Thornton focuses on audit, tax, and advisory services, with a significant emphasis on privately held businesses. They aim to provide tailored solutions for growth-oriented companies.
- Average Price: Pricing is competitive for the mid-market segment they often serve, reflecting their comprehensive advisory services.
- Pros: Strong focus on growth and strategic advice, access to global insights, good reputation for client service among mid-sized firms.
- Cons: Might be more expensive than very small, local accounting practices. Their primary focus might lean towards business advisory over basic individual tax returns.
H&R Block Australia
- Key Features: Widely known for individual and small business tax return preparation. They offer both in-person and online services, focusing on accessibility and simplicity for common tax scenarios.
- Average Price: Generally more affordable for standard individual tax returns, with clear pricing for various complexities.
- Pros: Highly accessible with numerous physical locations, well-suited for straightforward tax returns, often has promotions during tax season.
- Cons: Less emphasis on comprehensive business accounting or strategic financial planning. May not have the depth of expertise for complex investment portfolios or unique business structures.
Local Accounting Firms (e.g., via Google Maps search for “accountant near me”)
- Key Features: Numerous independent and small accounting practices operate locally across Australia, often providing personalised services to individuals and small businesses. They may specialise in certain industries or client types.
- Average Price: Highly variable, often competitive and more flexible than larger firms, depending on the firm’s structure and reputation.
- Pros: Personalised service, strong local knowledge, often more flexible and responsive, potential for long-term relationships with a dedicated accountant.
- Cons: Quality and expertise can vary widely. May not have the resources or depth of knowledge for highly complex financial situations or international tax matters. Due diligence is essential to ensure professional accreditation and ethical practices.
Xero Advisors (Official Partner Search)
- Key Features: Xero, a popular cloud accounting software, maintains a directory of certified advisors who can provide bookkeeping, accounting, and advisory services specifically tailored to Xero users. This is ideal for businesses already on Xero or looking to adopt it.
- Average Price: Varies significantly based on the individual firm or advisor’s rates and the scope of work.
- Pros: Expertise in Xero integration and optimisation, often provides real-time financial insights through cloud platforms, wide range of small to large firms listed.
- Cons: Focus is primarily on Xero, so if you use different software, it might not be the best fit. Quality depends on the individual advisor.
Australian Tax Office (ATO) Resources
- Key Features: While not an accounting firm, the ATO website is the primary source of information for Australian tax laws and regulations. It offers extensive guides, tools, and resources for individuals and small businesses to manage their own tax affairs.
- Price: Free.
- Pros: Official, accurate, and comprehensive information. Tools and calculators can help with basic tax obligations. Essential for understanding your tax responsibilities.
- Cons: Requires self-management and understanding of tax law. Does not offer personalised advice or active accounting services. Best for those with simpler tax situations or as a supplementary resource.

How to Evaluate an Accounting Firm for Ethical Considerations

When engaging an accounting firm, particularly for financial matters that touch upon investments or complex transactions, it’s crucial to assess their approach to ethical guidelines, especially if you adhere to specific principles like those in Islamic finance. This goes beyond just regulatory compliance and delves into the nature of their advice and recommended practices.

Transparency in Investment Advice

A reputable firm should be transparent about the types of investments they recommend or advise on.

Clarify Investment Nature: If a firm handles tax for “investments, crypto, rental properties or capital gains tax,” inquire about their stance on interest-bearing products (riba), highly speculative assets (gharar), or industries considered unethical (e.g., gambling, alcohol, conventional banking that involves interest).
Ethical Screening: Ask if they offer any form of ethical investment screening or if they can work with clients who have specific ethical investment criteria. While not all firms will specialise in Islamic finance, a willingness to accommodate such requests or refer to specialists is a positive sign.
Understanding Financial Products: Ensure they explain the underlying mechanisms of financial products and investments. For instance, explain how certain loans or property financing options might involve interest.

Professional Accreditations and Affiliations

Professional affiliations are a strong indicator of a firm’s commitment to professional standards and ethics.

Verify Memberships: Look for prominent display of memberships with bodies like Chartered Accountants Australia & New Zealand (CA ANZ) or CPA Australia. These organisations have strict codes of conduct and require ongoing professional development.
Professional Indemnity Insurance: Confirm they hold professional indemnity insurance, which protects clients in case of professional negligence.
Regulatory Compliance: Ensure they are registered with the Tax Practitioners Board (TPB) in Australia, which is a legal requirement for providing tax agent services. You can often check their registration status on the TPB’s public register.

Fee Structure Transparency

Understanding how you will be charged is fundamental to a transparent relationship.

Clear Pricing Models: A good firm will clearly explain their fee structure—whether it’s hourly, fixed-fee per service, or a value-based model.
Engagement Letters: Before commencing work, a professional accounting firm should provide an engagement letter outlining the scope of work, responsibilities of both parties, and the agreed-upon fees. This avoids misunderstandings down the line.
Avoid Hidden Costs: Be wary of firms that are vague about their pricing or that introduce unexpected charges.

Data Security and Privacy

Given the sensitive nature of financial information, robust data security and privacy practices are paramount.

Data Protection Measures: Inquire about their cybersecurity protocols, data encryption, and how they protect your personal and financial data from breaches.
Compliance with Privacy Laws: Ensure they comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988, which govern how personal information is collected, used, stored, and disclosed.
Secure Communication Channels: Ask about secure methods for sharing documents and communicating sensitive information (e.g., client portals rather than unsecured email).

Client Testimonials and References

While testimonials on a website are curated, they still offer insights into client satisfaction.

Diverse Testimonials: Look for a variety of testimonials that speak to different aspects of their service.
Seek Independent Reviews: If possible, look for reviews on independent platforms (e.g., Google Reviews, accounting directories) to get a broader perspective.
References (if applicable): For larger engagements, asking for client references (with their permission) can provide deeper insights into the firm’s performance.

Platinumaccounting.com.au Pricing

The Platinumaccounting.com.au website does not explicitly list its pricing for services. This is a common approach for professional service firms, especially those offering bespoke accounting and taxation advice, as the scope of work can vary significantly depending on the client’s needs. Instead of fixed prices, they encourage potential clients to book a “complimentary discovery call.”

The Discovery Call Model

Purpose: The primary function of the discovery call is for Platinum Accounting to understand the prospective client’s specific business structure, financial situation, tax complexity, and overall goals. This allows them to assess the scope of work required.
Benefit for Client: For the client, it’s an opportunity to explain their situation, ask questions, and determine if the firm is a good fit before committing financially. It also allows the firm to tailor a proposal.
Industry Standard: This approach is standard in the accounting industry for services beyond basic individual tax returns. Complex business accounting, strategic tax planning, or detailed investment tax advice usually require a customised quote.

Factors Influencing Accounting Fees

While specific pricing isn’t published, typical factors that would influence the cost of services from an accounting firm like Platinum Accounting include:

Complexity of Tax Returns:
- Individual: Simple PAYG income with basic deductions will be less costly than returns involving investment properties, capital gains, foreign income, or cryptocurrency transactions.
- Business: Sole traders are simpler than partnerships, trusts, or companies. Each entity type has different compliance requirements and complexity.
Volume of Transactions: For bookkeeping services, the number of transactions processed monthly or quarterly directly impacts the time and effort required.
Frequency of Services: Engaging an accountant for ongoing monthly or quarterly bookkeeping and compliance will typically involve different pricing models (e.g., retainers or fixed monthly fees) compared to annual tax return preparation.
Advisory Services: Services beyond basic compliance, such as business structuring advice, cash flow forecasting, or strategic tax planning, are usually charged at higher rates due to the specialized expertise and value provided.
Software Integration: If the client’s financial records are well-organised and accessible through cloud accounting software like Xero, it can sometimes streamline the process and reduce costs compared to manual record-keeping.
Urgency: Expedited services, especially during peak tax season, might incur additional fees.

How to Obtain Pricing Information

To get an accurate quote from Platinum Accounting, a potential client would need to:

Book a complimentary discovery call: This is the first step outlined on their website.
Clearly articulate needs: During the call, be prepared to discuss your specific financial situation, business needs, and what services you require.
Request a detailed proposal: After the call, a reputable firm should provide a written proposal or engagement letter outlining the agreed-upon services and associated fees. This proposal should clearly define the scope and what is included in the price.

While the absence of upfront pricing might be a slight inconvenience for those wanting immediate figures, it aligns with how many professional accounting firms operate due to the custom nature of their services.

Platinumaccounting.com.au vs. Competitors

When comparing Platinumaccounting.com.au to its competitors, it’s useful to look at various aspects like service scope, pricing transparency, and specialisations. The Australian accounting market is diverse, catering to a wide range of clients from individuals to large corporations.

Platinum Accounting’s Positioning

Platinumaccounting.com.au appears to position itself as a personalised, expert accounting firm primarily for small businesses and individuals in the Melton, Victoria area, with a focus on ease and demystifying financial management. Their emphasis on “stress-free” finances and the promise of empowering business decisions suggests a blend of compliance and advisory services. The mention of Xero training and expertise in crypto tax for individuals highlights a modern and somewhat niche focus.

Comparison with Large National Firms (e.g., BDO, RSM, Grant Thornton)

Service Scope: Large national firms offer an extremely broad range of services, including audit, corporate finance, international tax, and highly specialised advisory for complex legal structures. Platinum Accounting, while comprehensive for small businesses, wouldn’t typically offer this depth or breadth.
Geographic Reach: National firms have offices across Australia and often global networks. Platinum Accounting is geographically focused on its local area, although its services can be provided remotely.
Pricing: Large firms generally have higher price points, catering to larger corporations or complex entities. Platinum Accounting would likely be more competitive for small to medium-sized enterprises (SMEs) and individuals.
Personalisation: Smaller, local firms like Platinum Accounting often pride themselves on a more personalised, hands-on approach and direct client relationships, which can sometimes feel less bureaucratic than larger firms.

Comparison with Chain Tax Preparers (e.g., H&R Block, Tax Refund Specialist)

Service Focus: Chain preparers excel at high-volume, relatively straightforward individual tax returns. While they might handle some small business returns, their advisory capacity is often limited. Platinum Accounting offers more comprehensive business accounting, bookkeeping, and advisory services beyond just tax returns.
Pricing Transparency: Chain preparers often have published, fixed fees for common tax return types, making pricing very transparent upfront. Platinum Accounting operates on a discovery call model with bespoke quotes.
Complexity Handling: Platinum Accounting explicitly mentions handling complex individual returns with investments, crypto, and rental properties, suggesting a higher level of expertise in these niche areas compared to many basic tax preparation chains.
Ongoing Support: Platinum Accounting offers ongoing bookkeeping and business support, which is typically not a core offering of simple tax preparation chains.

Comparison with Online Accounting Platforms/Software (e.g., Xero, MYOB, QuickBooks)

Nature of Service: Xero, MYOB, and QuickBooks are software solutions; they are tools. Platinum Accounting uses these tools (e.g., Xero training) but provides the human expertise, advice, and compliance services. They are complementary rather than direct competitors.
Automation vs. Advice: Software automates data entry and reporting. Accounting firms provide interpretation, strategic advice, and ensure compliance with complex tax laws.
Cost Model: Software involves subscription fees. Accounting firms charge for professional services based on time or value.

Platinum Accounting’s Unique Selling Proposition (USP)

Platinum Accounting’s USP appears to be its blend of experienced accounting professionalism with a client-friendly, jargon-free approach, particularly for small businesses and individuals in its local catchment. Their emphasis on becoming “Xero heroes” and handling specific complex individual tax matters like crypto taxes positions them as a modern and relevant local accounting partner. However, as noted, the lack of explicit professional body affiliations on the homepage is a trust factor that competitors might leverage if they highlight it. For those prioritising a local, personalised touch with comprehensive small business and individual tax expertise, Platinum Accounting could be a strong contender.

How to Cancel Platinumaccounting.com.au Services

Since Platinum Accounting operates as a professional service firm rather than a subscription-based software or platform, the process for cancelling services would typically involve a direct communication with the firm. There isn’t an online “cancel subscription” button as you might find with a SaaS product.

Standard Procedure for Service Termination

Review Your Engagement Letter: When you first engaged Platinum Accounting, you would have received an engagement letter. This document outlines the terms of service, including clauses related to termination or cancellation. It usually specifies notice periods, how outstanding fees are handled, and the process for returning documents or data.
Direct Communication: The most straightforward way to cancel services is to contact Platinum Accounting directly. This can be done via:
- Email: Send a formal email to your primary contact at the firm or their general inquiries email address (if available).
- Phone Call: Call their office to speak with your accountant or a senior member of the team.
- Written Letter: For formal documentation, a written letter sent via mail to their business address is also an option, though less common in the digital age.
State Your Intent Clearly: In your communication, clearly state your decision to terminate services and the effective date.
Discuss Outstanding Matters: Be prepared to discuss any outstanding invoices, work in progress, or documents that need to be transferred.
- Unpaid Invoices: Ensure all outstanding invoices are settled.
- Work in Progress: Discuss how work that has been started but not completed will be handled and billed.
- Document Handover: Arrange for the secure transfer of all your financial records, tax documents, and any other relevant information back to you or to a new accounting firm. This often involves secure client portals or encrypted data transfers.
Notice Period: Be mindful of any notice periods stipulated in your engagement letter. For ongoing services like monthly bookkeeping, a 30-day notice period is common.
Confirmation of Termination: Request a written confirmation from Platinum Accounting that your services have been terminated and all necessary handovers have been completed.

Important Considerations

Timing: If you’re switching accountants, try to time the transition effectively, especially around key financial periods (e.g., end of financial year) to ensure a smooth handover of tax compliance responsibilities.
Professional Courtesy: Maintaining a professional and respectful tone during the cancellation process is advisable, as you may need to request information or assistance from them in the future.
Data Archiving: Ensure you receive all necessary financial records and data for your own archiving purposes.

Since there’s no “subscription” in the typical sense for an accounting firm, the process is more akin to ending a professional service agreement rather than a simple online click.

How to Handle Platinumaccounting.com.au Free Trial (Discovery Call)

Platinumaccounting.com.au doesn’t offer a traditional “free trial” in the software sense. Instead, they provide a “complimentary discovery call.” This isn’t a trial of their services but rather a free consultation designed to assess your needs and determine if their services are a good fit for you. Think of it as a preliminary chat to scope out the terrain before committing.

Understanding the “Discovery Call”

Purpose: The main goal of this call is for Platinum Accounting to learn about your business or individual financial situation, your challenges, and your goals. Simultaneously, it allows you to learn about their expertise, their approach, and how they might be able to help.
No Obligation: The key aspect is that it’s “complimentary,” meaning there’s no charge for this initial discussion, and crucially, there’s no obligation to proceed with their services afterward.
Not a Service Delivery: During this call, they will not provide specific accounting services, lodge tax returns, or offer detailed, actionable financial advice that requires engagement. It’s a high-level discussion.

How to “Cancel” or Conclude a Discovery Call

Since it’s not a subscription or a service you’ve begun, there’s no formal “cancellation” process.

If You Haven’t Booked Yet: Simply don’t book the call. There’s nothing to cancel.
If You’ve Booked but Haven’t Had the Call:
- Reschedule/Cancel Link: Check your confirmation email from Calendly (their booking system). Most booking systems provide a link to easily reschedule or cancel your appointment. This is the simplest and most courteous way to manage it.
- Direct Communication: If you can’t find a link or prefer, you can send a brief email to the contact person or the general inquiry email address provided in the confirmation, stating that you need to cancel or reschedule. A simple “I need to cancel my discovery call for [Date and Time]” is sufficient.
If You’ve Had the Call and Don’t Wish to Proceed:
- No Action Required: If you decide not to proceed with their services after the discovery call, you typically don’t need to do anything. Since it was a non-obligatory consultation, there’s no ongoing commitment.
- Polite Decline (Optional): If they follow up, a polite email stating that you appreciate their time but have decided not to proceed (or that your needs have changed, or you’re exploring other options) is a professional courtesy, but not strictly necessary. For example: “Thank you for the complimentary discovery call on [Date]. I appreciate you taking the time to discuss my needs. At this time, I’ve decided to go in a different direction, but I’ll keep Platinum Accounting in mind for future needs.”

Important Considerations for Discovery Calls

Be Prepared: Even though it’s a free call, make the most of it by having a list of questions ready about their services, experience, and fee structure.
No Personal Financial Data Sharing (initially): While you’ll discuss your financial situation generally, avoid sharing highly sensitive personal financial data during a preliminary call unless explicitly requested and you feel comfortable.
Assess Fit: Use the call to assess if their expertise, communication style, and values align with yours. This is your opportunity to “interview” them.

In essence, the “free trial” is a sales and assessment conversation. Concluding it is as simple as managing any meeting—either cancelling it or politely declining to proceed if the conversation has already occurred.

FAQ

What is Platinumaccounting.com.au?

Platinumaccounting.com.au is an Australian accounting and taxation service based in Melton, Victoria, that provides financial management, tax compliance, bookkeeping, and advisory services for small businesses and individuals.

Is Platinumaccounting.com.au legitimate?

Yes, based on the website’s professional appearance, clear service descriptions, published address, and testimonials, Platinumaccounting.com.au appears to be a legitimate accounting firm.

What services does Platinumaccounting.com.au offer for businesses?

Platinumaccounting.com.au offers business accounting, tax support, bookkeeping duties, and Xero training to help businesses manage their finances, ensure tax compliance, and make informed decisions.

Can Platinumaccounting.com.au help with individual tax returns?

Yes, they handle individual tax returns, ranging from standard to complex situations involving investments, cryptocurrency, rental properties, and capital gains tax.

Does Platinumaccounting.com.au offer Xero training?

Yes, Platinumaccounting.com.au provides Xero training to help individuals and their staff become proficient in using the Xero cloud accounting software. Batteryplus.com.au Review

How can I get a quote from Platinumaccounting.com.au?

Platinumaccounting.com.au does not publish its pricing online. You need to book a “complimentary discovery call” to discuss your specific needs and receive a tailored quote.

Does Platinumaccounting.com.au have a physical office?

Yes, their physical address is listed as 9 Alexandra St, Melton VIC 3337, Australia.

What kind of expertise does the Platinumaccounting.com.au team have?

The website states that their accountants have a combined 30+ years of accounting and business expertise, focusing on assisting start-up businesses through to those looking to scale.

Does Platinumaccounting.com.au provide financial advice on crypto investments?

They state they can process tax returns for crypto investments. However, for specific financial advice on crypto, it’s crucial to confirm if they offer investment advice and to understand any associated ethical considerations.

Are there any ethical concerns with Platinumaccounting.com.au services?

While their core accounting services are generally permissible, their mention of handling tax for “investments” and “crypto” would require clients adhering to ethical financial principles (like Islamic finance) to inquire about the specific nature of these investments to ensure they avoid riba (interest) or gharar (excessive uncertainty). Fencewarehouse.com.au Review

What resources does Platinumaccounting.com.au offer?

They offer a “Resource Library” with articles and guides (e.g., tax checklists) and a podcast titled “The Small Business All Figured Out Podcast” providing business and tax tips.

How do I contact Platinumaccounting.com.au?

You can contact them by booking a complimentary discovery call through their website’s booking links or using their contact form. Their physical address is also listed.

Does Platinumaccounting.com.au offer free consultations?

Yes, they offer a “complimentary discovery call,” which serves as a free initial consultation to discuss your needs.

Is Platinumaccounting.com.au suitable for start-up businesses?

Yes, the website explicitly states they are here to help “whether you’re a start-up business or looking to scale.”

What are the main benefits Platinumaccounting.com.au highlights for clients?

They highlight a “stress-free way to manage your finances,” empowerment to make pivotal business decisions, and ensuring tax compliance and timely obligations. Mhri.com.au Review

Does Platinumaccounting.com.au have client testimonials?

Yes, the website features multiple client testimonials praising their service, knowledge, and professionalism.

How frequently does Platinumaccounting.com.au update its blog/resources?

The blog section on the homepage shows articles from March 2023, indicating that resources are updated, though the frequency isn’t explicitly stated.

Is Platinumaccounting.com.au primarily for local clients in Melton, VIC?

While their physical address is in Melton, VIC, accounting services can often be provided remotely, suggesting they may serve clients beyond their immediate local area.

Does Platinumaccounting.com.au provide advice on overdue and late tax returns?

Yes, their “Quick Links” section includes “Overdue and Late Tax” as a service offering, indicating they can assist with such matters.