Alfatimahtravels.co.uk Review

Based on looking at the website, Alfatimahtravels.co.uk appears to be an online travel agency specialising in Umrah and Hajj packages from the UK. The site presents a variety of packages, highlighting different star accommodations and durations, along with inclusions like visa, transport, and flights. While it provides contact details and reassurances of ATOL and IATA protection, a comprehensive review of the website reveals several areas where it falls short of what highly trusted and ethical online services typically offer for customer assurance and transparency.

Overall Review Summary:

• Website Design & User Experience: Functional but dated, lacks modern interactive elements.
• Transparency & Trust Signals: Claims ATOL/IATA protection, provides bank details for transactions, but lacks clear regulatory body registration numbers directly on the homepage.
• Customer Support Accessibility: Multiple contact numbers and email are provided, with a “Request A Call Back” option.
• Package Details & Clarity: Offers various structured packages with pricing, accommodation, and inclusions listed.
• Security Features: No visible security seals (like SSL certificate badge) on the homepage.
• Pricing Transparency: Prices are listed as “From” a certain amount, which can sometimes lead to hidden costs.
• Ethical Considerations: Focuses on religious travel (Umrah/Hajj), which aligns with ethical principles. However, the lack of complete transparency regarding regulatory compliance can raise questions for the discerning customer.

Ultimately, while Alfatimahtravels.co.uk provides essential information for booking Umrah and Hajj, the website’s presentation and the level of verifiable trust signals could be significantly enhanced to meet the rigorous standards expected of a top-tier, trustworthy online travel service in the UK. The absence of specific, verifiable registration numbers (e.g., ATOL number) prominently displayed, alongside a somewhat basic design, leaves room for improvement in building absolute customer confidence.

Best Alternatives for Ethical Travel Services:

When planning significant religious journeys like Umrah or Hajj, it’s crucial to select travel agencies that are not only legitimate but also deeply committed to transparency, ethical practices, and comprehensive customer protection. Here are seven alternatives that embody these principles, focusing on those well-regarded in the UK or globally for their robust services and clear adherence to regulatory standards:

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• British Airways Holidays

  • Key Features: Offers flight and hotel packages worldwide, including destinations relevant for Umrah/Hajj. Strong ABTA/ATOL protection.
  • Average Price: Varies widely based on destination, season, and package components.
  • Pros: Highly reputable airline, comprehensive financial protection, extensive network, flexible booking options.
  • Cons: Can be more expensive than specialist agencies, less focused on specific religious pilgrimage logistics.

• Safa Travel

  • Key Features: UK-based, specialises in Hajj and Umrah packages, often highlighting ATOL protection and direct flights. Emphasises experienced guides.
  • Average Price: Typically competitive, ranging from £1,500-£4,000+ per person depending on package and season.
  • Pros: Dedicated focus on religious pilgrimages, often provides comprehensive ground arrangements, good reviews for personalised service.
  • Cons: Availability can be limited during peak seasons, website information might require direct contact for full details.

• AlHaram Travel

  • Key Features: Prominently advertises ATOL and IATA accreditation, offering a wide range of Umrah and Hajj packages with detailed itineraries and accommodation options.
  • Average Price: Similar to Safa Travel, with variations for different tiers of service.
  • Pros: Strong emphasis on financial protection and accreditations, variety of packages, dedicated customer support.
  • Cons: Website navigation could be more intuitive, package inclusions need careful review.

• Hajj & Umrah Travel (UK)

  • Key Features: Claims to be one of the UK’s leading Hajj and Umrah organisers, focusing on bespoke packages and group tours. Clearly states ATOL protection.
  • Average Price: Mid-to-high range, reflecting customised services and premium offerings.
  • Pros: Personalised service, experienced in managing large groups, good for those seeking tailored experiences.
  • Cons: May require more direct consultation to finalise bookings, less instant booking options.

• Regal Tours Worldwide

  • Key Features: While not exclusively religious travel, they offer tailored tours and strong flight/hotel bundles globally, ensuring ATOL/ABTA compliance for UK departures. Useful for customising parts of a trip.
  • Average Price: Dependent on customisation and destination.
  • Pros: High flexibility, global reach, established reputation in general travel.
  • Cons: Less specialised in religious pilgrimage details compared to dedicated agencies.

• Online Travel Agencies (e.g., Expedia UK)

  • Key Features: Comprehensive flight and hotel booking platform. While not specialists in religious travel, they offer robust financial protection (ABTA/ATOL for packages) and a vast array of options.
  • Average Price: Highly variable.
  • Pros: User-friendly interface, competitive pricing, wide selection, strong consumer protection.
  • Cons: No specific support for pilgrimage logistics, travellers need to manage more details themselves.

• Skyscanner (for flights) + Booking.com (for accommodation) & Booking.com

  • Key Features: These platforms allow for independent booking of flights and accommodation, providing transparency in pricing and enabling travellers to build their own pilgrimage itinerary. They hold strong reputations for booking services.
  • Average Price: Can be highly cost-effective, depending on choices.
  • Pros: Maximum flexibility, often the cheapest option for individual components, vast selection.
  • Cons: Requires more personal planning and responsibility, no bundled ATOL protection unless combined into a package by a legitimate package provider.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Alfatimahtravels.co.uk Review & First Look

When first landing on Alfatimahtravels.co.uk, the immediate impression is one of a straightforward, functional website designed primarily to present Umrah and Hajj packages. The layout prioritises quick access to different package types—3 Star, 4 Star, and 5 Star offerings—alongside promotional banners for December Umrah and Ramadan Umrah. This initial presentation, while clear in its purpose, suggests a design aesthetic that might be considered somewhat dated when compared to leading online travel agencies.

Initial Impressions and User Interface

The homepage immediately displays contact numbers and an email address, which is a positive sign for accessibility. However, the overall visual design appears to lean more towards utilitarianism than modern aesthetics. Elements like “Request A Call Back” are direct calls to action, which is helpful. The sliding banners highlight seasonal offers, but the resolution and animation quality could be improved to convey a more premium feel.

• Direct Contact Information: Prominently displays phone numbers and email.
• Service Focus: Clearly states specialisation in Umrah and Hajj packages.
• Navigation: Relatively simple, with clear links to various package types.

Website Content Overview

The bulk of the homepage is dedicated to outlining various Umrah packages, differentiated by duration (7, 10, or 14 nights) and star rating. Each package lists specific hotel names for both Makkah and Madinah, along with key inclusions such as visa, transport, and flights. Prices are listed with “From” indication, which is standard practice in the travel industry but can sometimes lead to additional costs not immediately apparent. The site also makes claims about being “100% satisfactory” and offering “24/7 guideline service,” which are strong promises that require deeper investigation to verify.

• Package Details: Specific hotel names, duration, and inclusions provided.
• Pricing: “From” pricing model is used.
• Service Claims: Bold assertions about customer satisfaction and support.

Alfatimahtravels.co.uk Pros & Cons

A critical assessment of Alfatimahtravels.co.uk reveals both strengths and areas requiring attention. It’s essential to weigh these aspects when considering the platform for a significant journey like Umrah or Hajj.

Advantages of Using Alfatimahtravels.co.uk

One of the primary advantages is its specialisation in Umrah and Hajj packages. For individuals seeking to perform these pilgrimages, a dedicated agency often provides a more focused service than a general travel agent. The website clearly outlines various packages, making it relatively easy for potential customers to compare options based on budget and duration. The inclusion of specific hotel names (e.g., Al Kiswah Tower, Shaza Makkah) offers a degree of transparency regarding accommodation, allowing customers to research these properties independently. Furthermore, the explicit mention of ATOL and IATA financial protection is a critical trust signal for UK-based travellers, ensuring their money is protected in the event of the company’s insolvency. The provision of HSBC and Barclays bank details for transactions, with a warning against using other accounts, indicates a level of caution regarding financial security, which is commendable. Stuff4.co.uk Review

• Specialised Services: Focus on Umrah and Hajj.
• Package Clarity: Detailed breakdown of package inclusions and hotel names.
• Financial Protection Claims: Stated ATOL and IATA protection.
• Transparent Banking: Specific bank accounts for transactions are provided.

Areas for Improvement and Potential Concerns

Despite its advantages, Alfatimahtravels.co.uk has several areas where it could improve to enhance trust and user experience. The website’s design and user interface appear somewhat dated, which might deter users accustomed to more modern and intuitive travel platforms. The lack of visible security seals (e.g., SSL certificate badges, trust marks) on the homepage could raise concerns about data security, even if an SSL certificate is in place (which is standard for any site handling personal data). While ATOL and IATA protection are claimed, the absence of readily verifiable ATOL or IATA registration numbers directly on the homepage diminishes immediate trust. Highly reputable travel agencies typically display these numbers prominently for easy verification. The “About Us” section is relatively brief, lacking comprehensive details about the company’s history, specific expertise, or key personnel, which could build more confidence.

• Outdated Design: The user interface could benefit from a modern update.
• Missing Security Visuals: No visible security seals on the homepage.
• Lack of Verifiable Credentials: ATOL/IATA numbers not prominently displayed.
• Limited Company Information: “About Us” section could be more detailed.

Alfatimahtravels.co.uk Features

Alfatimahtravels.co.uk offers a range of features aimed at simplifying the process of booking Umrah and Hajj packages. These features primarily revolve around package customisation, booking procedures, and customer support, albeit with varying levels of detail and transparency.

Package Customisation and Options

The website prominently features various Umrah packages, categorised by the number of nights (7, 10, or 14) and accommodation star ratings (3*, 4*, 5*). This tiered approach allows customers to select a package that aligns with their budget and desired comfort level. Each package description includes:

• Duration Options: 7, 10, and 14 nights.
• Accommodation Tiers: 3-star, 4-star, and 5-star hotels.
• Key Inclusions:
  • Visa to Saudi Arabia.
  • Ground transport in Saudi Arabia.
  • Flights (stated as included, implying package deals).
  • Specific hotel names and board basis (e.g., R/O for Room Only, B&B for Bed & Breakfast).
    This level of detail is beneficial for customers looking to compare specific offerings.

Booking Process and Support

The website outlines a simple, step-by-step booking process: “Go to our website page,” “Select the date and time,” “Choose our Umrah package,” and “Provide your contact details.” This indicates that the booking is not an immediate online transaction but rather an inquiry-based system where the company contacts the customer afterwards. This approach might suit those who prefer personalised consultation before finalising a booking.

• Inquiry-Based System: Not an instant online booking platform; requires follow-up.
• Customer Support Channels: Provides multiple contact numbers, email, and a WhatsApp number (0748 031 8305), along with a “Request A Call Back” option. This indicates a robust approach to customer communication.
• 24/7 Guideline Service: The website claims to offer “24/7 guideline service,” which, if true, is a significant advantage for travellers who may require assistance at any time during their pilgrimage.
• Expert Team: Claims to have a “fully experienced, well-organized, skillful team to provide the best service” and “a group of experts who help you when our client faces any issue.”

Financial Security and Transparency

A notable feature is the explicit statement regarding financial transactions: “We only use HSBC & Barclays Bank for transactions.” Specific partial account numbers and sort codes are provided, along with a warning: “We will not be responsible for any transaction made in any other account except this one.” This level of transparency regarding banking details, coupled with the warning, is a strong positive signal for financial security, aiming to protect customers from fraudulent payment requests. Swallowcoach.co.uk Review

• Dedicated Bank Accounts: Specifies use of HSBC and Barclays.
• Fraud Warning: Alerts customers about unauthorised bank accounts.
• ATOL and IATA Protection: States financial protection by ATOL and IATA, although as noted earlier, the specific registration numbers are not immediately visible on the homepage for quick verification.

Alfatimahtravels.co.uk Alternatives

When it comes to booking religious pilgrimages like Umrah and Hajj, discerning travellers often seek agencies that offer not only competitive pricing but also robust financial protection, transparent communication, and exceptional customer service. While Alfatimahtravels.co.uk presents its offerings, there are several established alternatives in the UK market that often provide a more comprehensive and reassuring experience, often highlighted by strong regulatory compliance and customer feedback.

Leading UK-Based Umrah and Hajj Agencies

Several travel agencies in the UK specialise in Umrah and Hajj, often boasting long-standing reputations and strong associations with regulatory bodies. These include:

• Approved Hajj & Umrah Operators (various): A collective listing of approved operators, many of whom have significant experience. Websites like HajjUmrahInfo.co.uk provide lists that can be a good starting point.
• Dome Tours: Known for its detailed itineraries, experienced guides, and strong focus on ensuring a smooth pilgrimage. They often provide educational seminars before travel.
• Travel Trust Association (TTA) members: While not an agency itself, booking through a TTA member provides 100% financial protection for your payments through a trust account, which is an excellent layer of security. Many reputable Umrah/Hajj agencies are TTA members.

General Travel Agencies with Religious Travel Options

Some large, reputable general travel agencies might offer specific pilgrimage packages or allow for customisation that suits Umrah/Hajj travel, particularly for flights and accommodation. While they might not provide the same level of on-the-ground religious guidance, their financial protection schemes are often very robust.

• British Airways Holidays: As mentioned earlier, for flight and hotel packages. They are ABTA and ATOL protected.
• Emirates Holidays: Often a strong choice for routes to Saudi Arabia, offering packages that can be tailored. They also provide comprehensive holiday packages with ATOL protection.

Evaluating Alternatives: Key Criteria

When comparing alternatives, focus on these critical aspects:

• Financial Protection: Ensure they are clearly ATOL protected for flight-inclusive packages and ABTA protected for other travel arrangements. Always verify their ATOL number on the CAA website.
• Reputation and Reviews: Check independent review platforms (e.g., Trustpilot, Google Reviews) for consistent positive feedback regarding service quality, transparency, and problem resolution.
• Transparency of Pricing: Look for agencies that provide clear, upfront pricing with minimal hidden costs, and detailed breakdowns of what is included and excluded.
• Regulatory Compliance: Verify that the agency is registered with relevant UK travel bodies and that their details are easily accessible on their website.
• Customer Support: Assess their responsiveness and clarity in communication. An agency that is easy to reach and provides clear answers is invaluable.

Choosing an alternative should involve a thorough vetting process to ensure peace of mind and a smooth, spiritually fulfilling journey. Pinewoodmotorcompany.co.uk Review

How to Verify Alfatimahtravels.co.uk’s Legitimacy

Verifying the legitimacy of any online travel agency, especially for significant bookings like Umrah and Hajj, is paramount. While Alfatimahtravels.co.uk states its ATOL and IATA protection, a crucial step for consumers is to independently confirm these claims. This due diligence can save potential headaches and financial loss.

Checking ATOL Protection

The Air Travel Organisers’ Licensing (ATOL) scheme protects consumers who book package holidays with UK-based travel companies. If a company goes out of business, ATOL ensures that customers don’t lose their money or become stranded abroad.

1. Find the ATOL Number: Reputable companies prominently display their ATOL number (a unique four or five-digit number). On Alfatimahtravels.co.uk, while they claim ATOL protection, the specific number is not immediately visible on the homepage. You would typically expect to find it in the footer, “About Us” section, or terms and conditions.
2. Verify on CAA Website: Once you have the ATOL number, go to the official Civil Aviation Authority (CAA) website and use their “Check an ATOL” tool. Input the ATOL number to confirm the company’s registration and status. If the company is indeed registered as “7 Continents Travel Ltd,” as stated in their bank details, you should search for that company name on the ATOL register.

• Key Action: Always cross-reference the ATOL number on the CAA website.

Confirming IATA Accreditation

The International Air Transport Association (IATA) accredits travel agents to sell international and domestic air tickets. IATA accreditation signifies that an agent meets industry standards regarding financial integrity, security, and professional competence.

1. IATA Code: Accredited agents have an IATA Agency Code (a unique 7-digit number). Like the ATOL number, this should ideally be displayed on the website.
2. Contact IATA or Airline: Verification of an IATA accreditation is usually done through direct contact with IATA or by checking with specific airlines if the agent is authorised to sell their tickets. However, this is less straightforward for consumers than checking an ATOL number.

• Consideration: While important, IATA accreditation is often less directly verifiable for consumers than ATOL. A company’s longevity and reputation are often better indicators here.

Other Verification Steps

• Companies House: Check the company’s registration details on the UK’s Companies House website. Search for “7 CONTINENTS TRAVEL LTD” (as per their bank details). This will show their registration status, registered address, and filing history, which can provide insight into their operational legitimacy.
• Online Reviews: Look for independent customer reviews on platforms like Trustpilot, Google Reviews, or specific travel forums. Pay attention to both positive and negative feedback regarding their service, transparency, and handling of issues. Consistent negative reviews or a lack of reviews can be a red flag.
• Terms and Conditions: Review the terms and conditions on their website carefully. Look for clear refund policies, cancellation terms, and details about what happens in unforeseen circumstances.
• Secure Connection (SSL): Ensure the website uses a secure connection (HTTPS) throughout, especially on pages where you input personal or payment information. You can check this by looking for a padlock icon in your browser’s address bar. While Alfatimahtravels.co.uk uses HTTPS, visible trust seals would enhance consumer confidence.

By following these steps, you can build a more complete picture of Alfatimahtravels.co.uk’s legitimacy and make a more informed decision.

Alfatimahtravels.co.uk Pricing

Understanding the pricing structure of Alfatimahtravels.co.uk is essential for potential pilgrims budgeting for their Umrah or Hajj journey. The website provides clear “from” prices for its various packages, which is a common approach in the travel industry. However, it’s crucial to delve into what these prices typically entail and what additional costs might arise. Basicelegancefurnishings.co.uk Review

Breakdown of Package Prices

Alfatimahtravels.co.uk lists prices for 7-night, 10-night, and 14-night Umrah packages, across 3-star, 4-star, and 5-star accommodation categories. For example:

• 3 Umrah Package (7 Nights): From £1099 PP (Per Person)*
  • Includes 4 Days Makkah: Al Kiswah Tower (R/O) and 3 Days Madinah: Nusk Al Madinah (R/O).
• 5 Umrah Package (7 Nights): From £1399 PP*
  • Includes 4 Days Makkah: Shaza Makkah (R/O) and 3 Days Madinah: Emaar Royal Hotel (R/O).
    Similarly, prices are provided for 10-night and 14-night packages, with corresponding hotel changes and price increases reflecting the longer duration and higher star rating. For instance, a 14-night 5* Umrah package starts from £1545 PP. A specific Ramadan Umrah deal is also highlighted at £2030 PP.

The stated inclusions are consistent across packages:

• Visa to Saudi Arabia
• Transport (ground transport within Saudi Arabia)
• Flights (stated as included)

What “From” Pricing Implies

The use of “From £X PP” indicates that the listed price is the minimum possible cost for that particular package. The final price can fluctuate significantly based on several factors:

• Travel Dates: Peak seasons (e.g., Ramadan, school holidays, public holidays like Easter and December) typically incur higher prices due to increased demand. The website itself highlights “December Umrah” and “Ramadan Umrah” as special packages, implicitly acknowledging seasonal price variations.
• Flight Availability and Class: The base price likely includes economy class flights with specific airlines and departure airports. Upgrades to premium economy, business class, or choosing specific airlines or direct flights might add substantial costs. The departure airport in the UK can also affect the price.
• Hotel Room Type: The “from” price might be based on the most basic room type (e.g., a standard double or triple room). Single occupancy, suites, or rooms with specific views often come with a premium.
• Additional Services: Any add-ons not explicitly listed, such as specific meal plans beyond what’s indicated (R/O or B&B), additional tours, specific ground transport requests (e.g., private car instead of shared coach), or travel insurance, will be extra.
• Number of Travellers: Prices are “per person,” but packages might have different rates for adults, children, and infants, or require a minimum number of adults per room for the advertised price.

Potential Additional Costs to Consider

Beyond the “from” price, pilgrims should budget for:

• Travel Insurance: Highly recommended for any international travel.
• Meals: If the package is “Room Only” (R/O), all meals will be an additional expense. Even with “Bed & Breakfast” (B&B), lunch and dinner will need to be factored in.
• Personal Expenses: Souvenirs, shopping, personal transport, and any unforeseen expenses.
• Medical Costs: For any non-emergency medical needs not covered by travel insurance.
• Saudi Tourist/Umrah Visa Application Fees: While the package states “Visa included,” it’s worth clarifying if this covers the actual government fee or just the agency’s processing fee.
• Ziyarat (Sightseeing Tours): While transport is included, specific organised tours to historical or religious sites might be an add-on.

In summary, while Alfatimahtravels.co.uk provides a transparent initial price range, potential customers should contact the agency for a detailed, all-inclusive quote tailored to their specific dates and requirements to avoid surprises. Ourpower.co.uk Review

How to Book Alfatimahtravels.co.uk Packages

Booking a pilgrimage with Alfatimahtravels.co.uk follows a structured inquiry process, rather than an immediate online transaction. This approach often allows for more personalised service, especially for complex travel arrangements like Umrah and Hajj. Understanding this process is key to a smooth booking experience.

Step-by-Step Booking Method

The website outlines a clear, four-step method for booking their packages:

1. Go to our website page: This is the starting point, where potential customers browse the various package offerings.
2. Select the date and time according to your desire: While the website displays general package options (e.g., 7-night, 10-night, 14-night Umrah packages and seasonal deals), this step implies that customers will need to communicate their preferred specific travel dates to the agency, as these are not directly selectable on a live calendar system on the homepage.
3. Choose our Umrah package that suits you: Customers identify the package (e.g., 3-star, 4-star, 5-star, and duration) that best fits their requirements and budget, based on the information provided on the site.
4. Provide your contact details: This is a crucial step. The website instructs customers to provide their contact information, after which the agency will reach out. This indicates that the booking finalisation occurs offline, via email or phone call.

• Inquiry-Based: The process is not a direct e-commerce checkout; it’s an inquiry system.
• Personalised Follow-Up: The agency initiates contact after receiving customer details.

What to Expect After Providing Contact Details

Once contact details are submitted, Alfatimahtravels.co.uk states: “After that, we will contact you through email or your mobile number.” At this stage, potential customers should expect:

• Detailed Quote: The agency will provide a precise quote based on the requested dates, number of travellers, and chosen package, clarifying all inclusions and any potential additional costs. This is where the “from” pricing becomes concrete.
• Confirmation of Availability: They will confirm the availability of flights, hotels, and visa slots for the specified dates.
• Document Requirements: Information on necessary documents for visa application (e.g., passport, photographs, vaccination certificates) will be provided.
• Payment Instructions: Clear instructions for making payments will be given, reinforcing the use of only their specified HSBC and Barclays bank accounts. It’s crucial to adhere strictly to these instructions and verify bank details carefully.
• Terms and Conditions: A full set of terms and conditions related to the booking, including cancellation policies, should be shared and reviewed.

Tips for a Smooth Booking Process

• Be Specific: When providing your contact details or requesting a call back, be as specific as possible about your desired dates, number of travellers, and any specific preferences (e.g., direct flights, specific hotel requests). This will help the agency provide an accurate quote faster.
• Ask Questions: Don’t hesitate to ask detailed questions about any aspect of the package, including meal plans, transfer types, group sizes, and on-the-ground support. Clarify what happens in case of delays or changes.
• Verify Financial Protection: Before making any payment, ensure you have verified their ATOL number on the CAA website.
• Keep Records: Maintain a clear record of all communications, quotes, and payment receipts.

This inquiry-based booking system, while not as instantaneous as some online platforms, can be beneficial for complex journeys, allowing for bespoke adjustments and direct clarification of all pilgrimage details.

How to Cancel Alfatimahtravels.co.uk Booking

When planning a significant journey like Umrah or Hajj, understanding the cancellation policy is as crucial as the booking process itself. While Alfatimahtravels.co.uk’s homepage doesn’t explicitly detail its cancellation terms, the general procedure for cancelling a booking with a travel agency and typical industry practices can provide guidance. Lesliedark.co.uk Review

General Cancellation Procedures for Travel Agencies

Since Alfatimahtravels.co.uk operates on an inquiry-based booking system and then follows up with customers, the cancellation process will typically involve direct communication.

1. Contact Immediately: The first and most critical step is to contact Alfatimahtravels.co.uk as soon as possible if you need to cancel. Use the provided contact numbers (0748 031 8305, 0203-195-8700) or email ([email protected]).
2. Provide Booking Details: Have your booking reference number, lead passenger name, and travel dates ready when you contact them.
3. Request Cancellation Policy: Ask for their specific cancellation policy in writing. This should outline any cancellation fees, refund eligibility, and deadlines.
4. Written Confirmation: Always request written confirmation of your cancellation from the agency, including any refund amounts or outstanding charges.

Typical Cancellation Policies in the Travel Industry

Travel agencies generally adhere to cancellation policies that can involve varying fees based on the timing of the cancellation relative to the departure date.

• Early Cancellation (e.g., 60+ days before departure): Often results in a lower cancellation fee, possibly just an administrative charge or loss of deposit.
• Mid-Term Cancellation (e.g., 30-59 days before departure): May incur a higher percentage of the total package cost as a cancellation fee.
• Late Cancellation (e.g., less than 30 days before departure): Can lead to significant cancellation charges, often up to 100% of the package cost, as flights and hotel bookings are usually non-refundable by this point.
• Non-Refundable Components: Certain elements like visa fees, specific airline tickets (especially non-flexible economy fares), and non-refundable hotel deposits might be lost regardless of when you cancel.

Force Majeure and Travel Insurance

• Force Majeure: In cases of unforeseen circumstances beyond anyone’s control (e.g., natural disasters, pandemics, political instability), a “force majeure” clause might apply. This can sometimes allow for refunds or rebookings without significant penalties, but it depends on the specific terms and conditions of the booking and the advice from the Foreign, Commonwealth & Development Office (FCDO) or local authorities.
• Travel Insurance: This is precisely why comprehensive travel insurance is indispensable for any international journey. A good policy will cover cancellation costs due to various reasons, such as illness, injury, or bereavement, which are typically not covered by the travel agency’s standard cancellation policy. Ensure your policy covers the specific reasons for your cancellation.

Recommendation: Before finalising any booking with Alfatimahtravels.co.uk, request and thoroughly review their complete terms and conditions, paying close attention to their cancellation and refund policy. This proactive step ensures you are fully aware of the financial implications should your travel plans change unexpectedly.

FAQ

What is Alfatimahtravels.co.uk?

Alfatimahtravels.co.uk is a UK-based online travel agency specialising in arranging Umrah and Hajj pilgrimage packages to Saudi Arabia, offering various options differentiated by accommodation star rating and duration.

Does Alfatimahtravels.co.uk offer Hajj packages?

Yes, Alfatimahtravels.co.uk explicitly mentions offering Hajj packages alongside their Umrah offerings on their homepage. Personalstatementfolks.co.uk Review

Are flights included in Alfatimahtravels.co.uk packages?

Yes, the website states that flights are included in their Umrah packages, alongside visa and ground transport.

What star hotels does Alfatimahtravels.co.uk offer?

Alfatimahtravels.co.uk offers packages with 3-star, 4-star, and 5-star accommodations in both Makkah and Madinah.

How long are the Umrah packages offered by Alfatimahtravels.co.uk?

They offer Umrah packages for 7 nights, 10 nights, and 14 nights.

What is the booking process for Alfatimahtravels.co.uk?

The booking process involves visiting their website, selecting a desired package and dates, providing contact details, and then waiting for the agency to contact you to finalise the booking.

Does Alfatimahtravels.co.uk provide visas?

Yes, the website states that the visa for Saudi Arabia is included in their Umrah packages. Readce.co.uk Review

Is Alfatimahtravels.co.uk ATOL protected?

Alfatimahtravels.co.uk claims to be financially protected by ATOL. It is recommended to verify their ATOL number on the CAA website for full assurance.

Is Alfatimahtravels.co.uk IATA accredited?

Alfatimahtravels.co.uk claims to be IATA protected, which signifies meeting industry standards for selling air tickets.

What payment methods does Alfatimahtravels.co.uk accept?

The website specifically states that they only use HSBC and Barclays Bank for transactions and provides their account details, advising against transfers to any other accounts.

Can I request a call back from Alfatimahtravels.co.uk?

Yes, the website features a “Request A Call Back” option on its homepage.

Does Alfatimahtravels.co.uk offer 24/7 customer service?

The website claims to offer “24/7 guideline service” to its customers. Aoawebdesign.co.uk Review

Are the prices on Alfatimahtravels.co.uk “all-inclusive”?

Prices are listed as “From” a certain amount, implying that the final price may vary based on specific travel dates, flight choices, and additional services, so it’s essential to confirm all inclusions.

How do I contact Alfatimahtravels.co.uk?

You can contact them via phone numbers 0748 031 8305 and 0203-195-8700, via email at [email protected], or through WhatsApp at 0748 031 8305.

Are hotel names specified in the packages?

Yes, Alfatimahtravels.co.uk lists specific hotel names for both Makkah and Madinah within each package description.

Does Alfatimahtravels.co.uk offer special Ramadan Umrah packages?

Yes, they highlight “Ramadan Umrah” packages and specific Ramadan deals on their homepage.

Where is Alfatimahtravels.co.uk located?

The “About Us” section states that Al Fatimah Travel is a reliable travel agency located in London. Kokocouture.co.uk Review

How long has Alfatimahtravels.co.uk been operating?

The “About Us” section mentions they have been “Working since more than a decade in the aviation space.”

Does Alfatimahtravels.co.uk offer competitive pricing for Umrah?

The website states, “When you consider just our service, you will feel confronted and saved from many difficulties,” and highlights “100% satisfactory Cheap Umrah packages,” suggesting a focus on competitive value.

What should I do if I suspect a fraudulent transaction related to Alfatimahtravels.co.uk?

The website explicitly warns, “We will not be responsible for any transaction made in any other account except this one” (referring to their HSBC and Barclays accounts). If you suspect fraud, contact your bank and the agency immediately using the official numbers listed on their website, and report it to the authorities.

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