Andromedasolutions.co.uk Review

After careful evaluation of andromedasolutions.co.uk, We give it a Trust Score of 4.2 out of 5 stars. Andromeda Solutions presents itself as a legitimate IT services provider based in Middlesbrough, with additional offices in York and Gateshead, serving both home and business customers nationwide across the UK. The website provides a comprehensive overview of their offerings, ranging from home IT support like PC health checks, virus removal, and hardware/software assistance, to business solutions including IT support contracts, server management, network solutions, security, VOIP telephone systems, and cloud services. The company explicitly highlights its “multi-award winning” status and ISO 9001:2015 & ISO 27001:2022 certifications, which are strong indicators of adherence to quality management and information security standards.

The website’s homepage offers a transparent view of their operations. A clear “Call Now” button with a UK phone number (01642 903810) is prominently displayed, indicating accessibility. They emphasize customer-centric policies such as a “no fix, no fee” call-out service for home users, which reduces financial risk for potential clients. Furthermore, the site boasts an impressive array of customer testimonials, primarily five-star ratings from platforms like Google, Facebook, and Yell.com, lending significant credibility. These testimonials detail positive experiences with various services, praising responsiveness, professionalism, and effective problem-solving. Statistical data is also presented, showing high rates of cases resolved within one hour (98.2%), first-time fix rates (96.5%), and overall customer satisfaction (98.9%), alongside a low average call waiting time (3.5 seconds).

While the website structure is clear and navigation intuitive, offering dedicated sections for business and home IT services, as well as a blog with recent posts, some elements for a truly perfect trust score are subtly missing or could be enhanced. For instance, detailed ‘About Us’ information beyond stating their location and award-winning status, such as team profiles, company history, or a deeper mission statement, could further foster trust. While certifications are mentioned, direct links to verifiable certification bodies or downloadable certificates would add an extra layer of assurance. Pricing is not explicitly detailed for all services, though the mention of “tailored support contracts” suggests custom quotes. Despite these minor points, andromedasolutions.co.uk appears to be a robust and trustworthy IT service provider.

Overall Review Summary:

• Domain Registration & WHOIS: The domain is registered until September 2025 with GoDaddy.com, LLC., and the registrant’s data was validated against a 3rd party source in February 2025. This indicates a well-established and regularly updated presence.
• DNS Records: Standard A, NS, and MX records are correctly configured, with MX records pointing to Hornetsecurity, a reputable email security provider, suggesting a professional approach to email management.
• Certificate Transparency (crt.sh): 225 certificates found, which signifies active SSL/TLS certificate management, crucial for secure online interactions and data protection.
• Blacklisting: Not blacklisted by any known services, indicating a clean reputation and no reported malicious activity.
• Contact Information: A prominent UK phone number (01642 903810) is displayed, along with office locations in Middlesbrough, York, and Gateshead.
• Services Offered: Comprehensive range of IT services for both home and business, including IT support, PC health checks, virus removal, hardware/software assistance, Windows/system upgrades, server solutions, networking, security, VOIP, and cloud services.
• Certifications: Claims ISO 9001:2015 (Quality Management) and ISO 27001:2022 (Information Security Management) certifications.
• Customer Feedback: Extensive positive testimonials from Google, Facebook, and Yell.com, with high average ratings.
• Transparency & Policies: “No fix, no fee” policy for home call-outs mentioned. Cookie policy is clearly stated.
• Blog Content: Regular updates with relevant industry topics like VOIP, phishing, security breaches, and AI.
• Online Booking: Offers an online booking system for convenience.

Best Alternatives for IT Services in the UK:

1. Bytes Technology Group

   • Key Features: Leading provider of IT software, security, and infrastructure solutions; extensive partnerships with major vendors (Microsoft, Adobe, VMware, etc.); offers managed services, licensing, and professional services.
   • Average Price: Varies widely based on tailored solutions; typically enterprise-level contracts.
   • Pros: Deep expertise across a broad range of IT domains; strong vendor relationships; comprehensive service portfolio; established reputation.
   • Cons: Primarily caters to larger businesses; potentially higher cost for smaller clients.

2. CGI UK

   • Key Features: Global IT and business consulting services; provides systems integration, managed IT services, cybersecurity, cloud solutions, and digital transformation.
   • Average Price: Custom quotes for complex projects and managed services.
   • Pros: International presence and vast resources; expertise in large-scale projects and government sectors; strong focus on innovation and digital transformation.
   • Cons: May be less agile for very small businesses; services are highly consultative.

3. Capita IT Services

   • Key Features: Wide range of IT services for public and private sectors, including IT managed services, cloud, infrastructure, cybersecurity, and digital workplace solutions.
   • Average Price: Project-based or long-term contract pricing.
   • Pros: Extensive experience in critical national infrastructure and public sector; robust managed services offerings; focuses on efficiency and resilience.
   • Cons: Can be perceived as a large, corporate entity, potentially lacking the personal touch for very small clients.

4. Littlefish

   • Key Features: Specializes in managed IT services, IT support, cloud solutions, and cybersecurity for mid-market and enterprise organizations. Emphasizes a customer-centric approach.
   • Average Price: Tailored service contracts.
   • Pros: Highly rated for customer service and user experience; strong focus on proactive support and strategic IT guidance; agile and responsive for a managed service provider.
   • Cons: May not cater to individual home users; primarily business-to-business.

5. TSG (Technology Services Group)

   • Key Features: Provides IT support, cloud solutions (Microsoft 365, Azure), cybersecurity, ERP (Sage, Microsoft Dynamics), and managed IT services across various sectors.
   • Average Price: Varies by service package and client size.
   • Pros: Strong expertise in Microsoft technologies; comprehensive suite of business solutions; good geographical coverage in the UK.
   • Cons: Some services might be geared towards specific software ecosystems; less focus on ad-hoc home user repairs.

6. SCC (Specialist Computer Centres)

   • Key Features: Europe’s largest independent technology solutions provider; offers data centre and cloud services, managed services, hardware, software, and cybersecurity.
   • Average Price: Enterprise-level project and service contracts.
   • Pros: Vast experience and scale; robust infrastructure and data centre capabilities; strong partnerships with leading technology vendors.
   • Cons: Focus is largely on large enterprises and public sector; less suitable for very small businesses or individual consumers.

7. IT Lab (now Content+Cloud)

   • Key Features: A leading Microsoft Gold Partner, providing cloud solutions, managed services, digital transformation, and cybersecurity. Strong expertise in Microsoft technologies.
   • Average Price: Custom pricing based on service agreements.
   • Pros: Deep specialization in Microsoft platforms; strong emphasis on strategic IT consultancy; highly reputable for cloud migrations and managed services.
   • Cons: Primarily serves business clients; less emphasis on direct break-fix for home users.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on our research and information provided by the company. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

andromedasolutions.co.uk Review & First Look

Andromeda Solutions positions itself as a robust and reliable IT service provider within the United Kingdom, specifically catering to both home and business users. A first look at their website, andromedasolutions.co.uk, reveals a well-structured and professionally presented platform. The immediate impression is one of clarity and competence. They proudly state their “multi-award winning” status and highlight key certifications such as ISO 9001:2015 for quality management and ISO 27001:2022 for information security management. These certifications are not merely badges; they represent a commitment to stringent international standards for service delivery and data protection. This is crucial for any IT service, as it directly impacts client trust and the security of their digital assets.

The website provides direct and prominent contact information, including a UK telephone number (01642 903810) and physical office locations in Middlesbrough, York, and Gateshead. This geographical transparency is a strong positive, indicating a tangible presence and easy accessibility for their target market in the North-East and across the UK. Furthermore, the inclusion of a “no fix, no fee” policy for home call-out services is a significant trust builder, assuring potential customers that they will only pay for successful resolutions. This policy demonstrates confidence in their technical capabilities and a commitment to customer satisfaction.

Initial Impressions of Service Offerings

Upon review, Andromeda Solutions offers a diverse portfolio of services, clearly segmented for home users and businesses. For home users, services include PC Health Checks, Virus Removal, Hardware & Software Issues, Windows Upgrades, and System Upgrades. This covers the most common pain points for individual computer users, from performance optimisation to critical repairs. For businesses, the scope broadens significantly, encompassing IT Support Contracts, Servers, Networks & Connectivity, Security, VOIP Telephone Systems, and Cloud Services & Microsoft 365. This comprehensive range suggests they can act as a full-service IT department for small to medium-sized enterprises, managing everything from foundational infrastructure to cutting-edge cloud migration.

The website’s user interface is intuitive, allowing easy navigation between service categories and detailed explanations for each. Each service description is accompanied by a “Learn More” link, directing users to dedicated pages for deeper insights. This layered approach ensures that visitors can quickly grasp the breadth of services while also having the option to dive into specifics. For instance, the “Security” service for businesses mentions “leading antivirus, content filtering and encryption products,” which implies a proactive and robust approach to cybersecurity.

Transparency in Operations

A critical aspect of trust for any online business is transparency. Andromeda Solutions largely excels here. Beyond contact details and service descriptions, they present key operational statistics. These include: A1cars.co.uk Review

• 98.2% Cases resolved in < 1 hour: This highlights their efficiency and rapid response.
• 3.5 seconds Average call waiting time: Demonstrates strong customer service infrastructure.
• 96.5% First-time fix rate: A very impressive figure, indicating highly competent technicians and effective problem-solving on the initial attempt.
• 98.8% Said good / 1.2% Weren’t so sure / 98.9% Overall happiness: These customer satisfaction metrics are overwhelmingly positive and align with the numerous glowing testimonials.

The presence of a dedicated “Client Testimonials” section, featuring direct quotes and names from Google, Facebook, and Yell.com reviews, further solidifies their credibility. These aren’t generic statements; they are specific accounts of problems solved, often mentioning individual technicians by name (e.g., Ryan, Peter, Adam, Marley), which adds a personal touch and reinforces the authenticity of the feedback. For example, Kaine L. notes, “Our last IT company would do anything to avoid having to come to the office where as… Andromeda will come straight away, resolving the issue much more effectively,” speaking to a tangible improvement in service for a business client.

Certifications and Industry Compliance

The ISO 9001:2015 and ISO 27001:2022 certifications are significant.

• ISO 9001:2015 relates to Quality Management Systems. Achieving this means Andromeda Solutions has a robust framework for delivering services that consistently meet customer and regulatory requirements. It implies a strong focus on customer satisfaction, continuous improvement, and effective internal processes.
• ISO 27001:2022 pertains to Information Security Management Systems. This is arguably even more critical for an IT service provider, as it demonstrates their commitment to protecting sensitive information. It involves managing information security risks, ensuring confidentiality, integrity, and availability of data. For businesses entrusting their networks and data to an external provider, this certification offers a high level of assurance regarding data protection practices.

The combination of these certifications, publicly displayed, indicates a serious and professional approach to their business operations, setting them apart from less scrupulous or less organized providers.

Blog and Content Strategy

The website also features a “Latest News” or blog section. Current articles, such as “Are you Thinking of Upgrading from your Traditional Landline?”, “Email Phishing Attacks”, “The Importance of Security Breaches”, and “AI”, demonstrate an effort to provide valuable, current content to their audience. This not only positions them as industry experts but also aids in SEO by regularly updating their site with relevant keywords. The topics chosen are directly relevant to their service offerings and address common concerns for both home and business users, further showcasing their proactive stance on client education and support.

Andromeda Solutions UK Features

Andromeda Solutions offers a compelling suite of IT services designed to meet the diverse needs of both individual home users and businesses across the UK. Their features are built around reliability, efficiency, and a strong customer-first approach, aiming to resolve IT challenges swiftly and effectively. This multi-faceted approach, combined with their stated certifications and customer satisfaction rates, positions them as a reputable choice for IT support. Icee-ev.co.uk Review

Comprehensive Home IT Services

Andromeda Solutions provides a dedicated range of services tailored specifically for home users, addressing everyday computer issues with a professional touch. Their “no fix, no fee” call-out service for home visits is a significant selling point, providing peace of mind and financial security to customers. This policy demonstrates confidence in their ability to diagnose and resolve problems, ensuring customers only pay for successful outcomes.

• PC Health Check: This service is vital for maintaining optimal computer performance.
  • Diagnostics: Thorough examination of hardware and software components.
  • Optimisation: Cleaning up temporary files, optimising startup programs, and defragmenting drives.
  • Preventative Maintenance: Identifying potential issues before they escalate, prolonging the life of the system.
  • Performance Enhancement: Ensuring the system runs efficiently, improving speed and responsiveness.
  • Software Updates: Verifying and applying necessary operating system and application updates for security and functionality.
• Virus Removal: A crucial service in today’s digital landscape, protecting users from malicious threats.
  • Malware Detection: Identifying and quarantining various forms of malicious software, including viruses, spyware, ransomware, and browser hijackers.
  • Thorough Disinfection: Complete removal of threats, often requiring deep system scans and manual intervention.
  • System Restoration: Repairing damage caused by malware, restoring system files and settings to their original state.
  • Antivirus Installation/Configuration: Recommending and installing robust antivirus solutions, and configuring them for maximum protection.
  • Security Best Practices: Advising users on safe browsing habits and email practices to prevent future infections.
• Hardware & Software Issues: Addressing a broad spectrum of problems that can impact computer usability.
  • Troubleshooting: Diagnosing issues with components like hard drives, RAM, graphics cards, and peripherals (printers, scanners).
  • Installation & Setup: Assisting with the installation of new hardware components and software applications.
  • Driver Updates: Ensuring all hardware drivers are up-to-date for compatibility and performance.
  • Software Conflicts: Resolving conflicts between different software applications that can lead to system instability.
  • Upgrade Advice: Providing guidance on compatible hardware and software upgrades to meet user needs.
• Windows & System Upgrades: Keeping operating systems current for security and access to new features.
  • OS Migration: Smooth transition to the latest Windows versions (e.g., Windows 10 to Windows 11).
  • Data Preservation: Ensuring all user data, documents, and settings are safely migrated during the upgrade process.
  • Compatibility Checks: Verifying that existing applications and hardware are compatible with the new operating system.
  • Post-Upgrade Optimisation: Fine-tuning the new system for optimal performance and user experience.
  • Peripheral Reconfiguration: Reconnecting and configuring printers, scanners, and other devices after the upgrade.

Robust Business IT Services

For businesses, Andromeda Solutions provides a comprehensive suite of managed IT services, allowing companies to focus on their core operations while ensuring their IT infrastructure is secure, reliable, and efficient. Their tailored support contracts are designed to meet specific business needs.

• IT Support Contracts: Offering flexible and proactive support to businesses.
  • Proactive Monitoring: Continuous monitoring of systems to detect and prevent issues before they impact operations.
  • Remote & On-site Support: Providing quick assistance through remote access or dispatching technicians for on-site resolution.
  • Helpdesk Services: Dedicated support channels for immediate assistance with user queries and technical problems.
  • Service Level Agreements (SLAs): Clearly defined response and resolution times, ensuring consistent service quality.
  • Tailored Packages: Customisable support plans to fit the specific size and complexity of a business’s IT environment.
• Servers: Specialising in the deployment and maintenance of secure and reliable server technology.
  • Server Installation & Configuration: Setting up new physical or virtual servers to meet business requirements.
  • Regular Maintenance: Performing routine checks, updates, and backups to ensure server stability and data integrity.
  • Troubleshooting & Repair: Diagnosing and resolving server-related issues, minimizing downtime.
  • Performance Tuning: Optimising server settings and resources for maximum efficiency and speed.
  • Disaster Recovery Planning: Implementing strategies to protect critical data and ensure business continuity in case of server failure.
• Networks & Connectivity: Ensuring seamless and secure communication within business environments.
  • Network Design & Implementation: Planning and deploying robust network infrastructures, including wired and wireless solutions.
  • Firewall & VPN Configuration: Setting up robust firewalls for network security and Virtual Private Networks (VPNs) for secure remote access.
  • Switch & Router Management: Configuring and maintaining network switches and routers for efficient data flow.
  • Troubleshooting Network Issues: Diagnosing and resolving connectivity problems, ensuring uninterrupted business operations.
  • Bandwidth Optimisation: Managing network resources to ensure sufficient bandwidth for critical business applications.
• Security: Providing leading defences to protect sensitive business data and systems.
  • Antivirus & Endpoint Protection: Deploying and managing advanced antivirus solutions for all endpoints.
  • Content Filtering: Implementing web filtering to prevent access to malicious or unproductive websites.
  • Data Encryption: Encrypting sensitive data at rest and in transit to protect against unauthorised access.
  • Vulnerability Assessments: Regularly scanning systems and networks for security weaknesses.
  • Security Awareness Training: Educating employees on best practices to prevent phishing, social engineering, and other cyber threats.
• VOIP Telephone Systems: Offering modern and cost-effective communication solutions.
  • VOIP Implementation: Transitioning businesses from traditional landlines to internet-based phone systems.
  • Feature-Rich Systems: Providing access to advanced features like call forwarding, voicemail-to-email, conferencing, and auto-attendants.
  • Cost Savings: Highlighting the cost-effectiveness compared to traditional phone lines.
  • Scalability: Enabling easy scaling of phone systems as business needs evolve.
  • Integration: Integrating VOIP systems with other business applications for enhanced productivity.
• Cloud Services & Microsoft 365: Facilitating seamless migration and management of cloud infrastructure.
  • Cloud Migration Strategy: Assisting businesses in planning and executing the migration of their IT infrastructure to cloud platforms (e.g., Azure, AWS).
  • Microsoft 365 Deployment & Management: Setting up and managing Microsoft 365 subscriptions, including Exchange Online, SharePoint, Teams, and Office applications.
  • Cloud Security: Implementing security measures for cloud environments to protect data and applications.
  • Data Backup & Recovery: Configuring cloud-based backup solutions and disaster recovery plans.
  • Cost Optimisation: Advising on strategies to manage cloud spending effectively and maximise ROI.

andromedasolutions.co.uk Pros & Cons

When evaluating any service provider, it’s essential to weigh the advantages against any potential drawbacks. Andromeda Solutions, as observed from their online presence, presents a strong case for its services, but like all businesses, there are areas that could be enhanced. Understanding these points helps potential clients make informed decisions.

Pros of Andromeda Solutions

Andromeda Solutions boasts several significant advantages that contribute to its strong reputation and appeal to both home and business users. These strengths are clearly articulated on their website and reinforced by positive customer testimonials.

• Established Credibility and Certifications:
  • Multi-Award Winning Status: This publicly declared achievement, while not specifically detailed with award names, suggests industry recognition and success. It implies a consistent track record of high performance and service excellence.
  • ISO 9001:2015 Certified: This internationally recognised standard for Quality Management Systems demonstrates a commitment to delivering consistent quality services and a focus on continuous improvement. It assures clients that the company follows documented processes to meet their needs.
  • ISO 27001:2022 Certified: Crucially for an IT company, this certification for Information Security Management Systems signifies adherence to best practices in data protection. It indicates that Andromeda Solutions has robust controls in place to manage sensitive information securely, which is paramount in today’s digital landscape. For businesses handling confidential data, this is a major trust factor.
  • Verifiable Dates (WHOIS): The domain registration data showing the domain registered since 2018 and last updated in 2024, along with data validation in 2025, indicates a long-standing and active business presence, rather than a fleeting operation.
• Strong Customer Satisfaction & Feedback:
  • Overwhelmingly Positive Testimonials: The website features numerous five-star reviews from platforms like Google, Facebook, and Yell.com. These are specific, detailed, and often name individual technicians or the positive impact on the client’s operations. This volume and specificity of positive feedback are powerful indicators of customer delight.
  • High Statistical Performance Metrics: The presented statistics (98.2% cases resolved in < 1 hour, 96.5% first-time fix rate, 98.9% overall happiness) are exceptionally high. While these are self-reported, their consistency with the written testimonials reinforces their credibility. A first-time fix rate nearing 97% is particularly impressive and speaks to the technical expertise of their team.
  • Low Call Waiting Time: An average call waiting time of 3.5 seconds is remarkable for any service industry and signals excellent responsiveness and customer support infrastructure.
• Transparency and Accessibility:
  • Clear Contact Information: Prominently displayed UK phone number (01642 903810) and multiple office locations (Middlesbrough, York, Gateshead) enhance accessibility and trust.
  • “No Fix, No Fee” Policy: This policy for home call-outs significantly de-risks the service for individual customers, demonstrating Andromeda’s confidence in their problem-solving abilities and commitment to fair billing.
  • Dedicated Service Sections: Clear segmentation of services for “Home” and “Business” users makes it easy for potential clients to find relevant information quickly, reflecting thoughtful user experience design.
• Comprehensive Service Range:
  • Broad Offerings: From basic home PC health checks and virus removal to complex business IT support, network solutions, cloud services, and VOIP, their wide array of services suggests they can handle diverse IT needs without requiring clients to seek multiple providers. This makes them a convenient “one-stop shop” for many.
  • Proactive and Reactive Support: They offer both tailored support contracts (proactive) and on-demand services (reactive), providing flexibility for businesses based on their specific needs and budget.

Cons of Andromeda Solutions

While Andromeda Solutions presents a strong profile, there are a few areas where additional information or features could further enhance trust and transparency. These are minor points that do not detract from their overall legitimacy but are worth noting for a comprehensive review. Palatineconsultancy.co.uk Review

• Limited “About Us” Detail:
  • While they mention being “multi-award winning” and having certifications, the “About Us” section (or information available on the homepage) could benefit from more depth. For instance, information about the company’s founding history, the profiles of key leadership or senior technicians, or a more detailed mission statement could build a deeper connection with potential clients. Knowing more about the people behind the services can often increase trust.
• Absence of Explicit Pricing (Beyond “No Fix, No Fee”):
  • While it’s common for IT service providers, especially for business contracts, to offer tailored pricing, the website does not provide even indicative price ranges or typical costs for common home services (e.g., a PC health check or virus removal). While “no fix, no fee” is good, understanding potential costs upfront can help budget-conscious individuals. For businesses, a general overview of pricing models for support contracts could be beneficial, even if specific quotes require consultation.
• Lack of Direct Links to Certifications/Awards:
  • While they proudly state their ISO certifications, there are no direct links provided on the homepage to the certification bodies or downloadable certificates themselves. While not a red flag, providing such links would allow for immediate verification and further bolster trust. Similarly, naming specific awards or providing links to press releases about them would add concrete evidence to the “multi-award winning” claim.
• Generic Blog Content (Minor Point):
  • The blog topics are relevant and timely, but the snippets provided on the homepage are very brief. While full articles are available on click-through, the initial presentation could offer a slightly more compelling hook or summary to encourage engagement, though this is a very minor aesthetic point rather than a functional flaw.

Andromeda Solutions Alternatives

When seeking IT support, whether for personal use or business operations, it’s wise to explore various reputable options to find the best fit for your specific needs. While Andromeda Solutions offers a strong proposition, the UK market has numerous excellent providers, each with its unique strengths. Here are some of the best ethical alternatives, focusing on reliable and professional IT services that align with sound principles. These alternatives are non-edible products/services and adhere to ethical guidelines.

1. Bytes Technology Group

• Key Features: As a leading provider of IT software, security, and infrastructure solutions in the UK, Bytes has extensive partnerships with major technology vendors such as Microsoft, Adobe, VMware, and many others. They offer comprehensive managed services, software licensing, and professional services tailored for medium to large enterprises. Their expertise spans cloud solutions, data management, and cybersecurity.
• Average Price: Pricing is highly variable, depending on the scale and complexity of the solutions provided. They typically engage in long-term contracts for tailored enterprise-level services.
• Pros:
  • Extensive Expertise: Deep knowledge across a wide range of IT domains and technologies.
  • Strong Vendor Relationships: Access to competitive pricing and cutting-edge solutions from top-tier technology partners.
  • Comprehensive Portfolio: Capable of handling complex IT infrastructure, cybersecurity, and software licensing needs.
  • Established Reputation: A well-known and respected name in the UK IT services sector.
• Cons:
  • Enterprise Focus: Primarily caters to larger businesses, which might make their services less suitable or cost-effective for smaller businesses or individual home users.
  • Less Flexible for Ad-Hoc: While they offer professional services, their model is more geared towards ongoing managed contracts rather than one-off, immediate fixes for small issues.

2. CGI UK

• Key Features: CGI is a global IT and business consulting firm with a significant presence in the UK. They provide a broad spectrum of services including systems integration, managed IT services, cybersecurity, cloud solutions, and digital transformation. They work with both private and public sector clients, focusing on delivering end-to-end solutions.
• Average Price: Custom quotes for bespoke solutions and large-scale projects. Their pricing model is typically based on complex service agreements.
• Pros:
  • Global Reach & Resources: Benefit from international expertise and vast resources to tackle any IT challenge.
  • Large-Scale Project Capability: Well-suited for complex systems integration and major IT transformation initiatives.
  • Strong Consulting Arm: Offers strategic guidance alongside technical implementation.
  • Robust Cybersecurity Focus: Significant expertise in protecting critical infrastructure and data.
• Cons:
  • Potentially Less Agile: As a large global entity, they might be less agile or responsive for very specific, small-scale IT issues compared to more localised providers.
  • High Cost Barrier: Their services are generally positioned for larger organisations with substantial IT budgets.

3. Capita IT Services

• Key Features: Capita is a prominent UK-based outsourcing and professional services company, offering an extensive range of IT services to both public and private sectors. Their offerings include IT managed services, cloud computing solutions, robust infrastructure management, advanced cybersecurity, and modern digital workplace solutions designed to enhance productivity and security.
• Average Price: Pricing is typically based on project scope or long-term service contracts, varying significantly depending on the client’s size and specific requirements.
• Pros:
  • Extensive Experience: Significant track record in delivering large-scale IT services, particularly within the UK public sector.
  • Comprehensive Managed Services: Offers end-to-end management of IT infrastructure, allowing clients to offload operational burdens.
  • Focus on Resilience: Emphasis on building robust and secure IT environments to ensure business continuity.
• Cons:
  • Corporate Structure: As a large corporate entity, their services might feel less personalised for very small businesses or individual users.
  • Service Complexity: Their offerings can be quite complex, requiring detailed engagement to tailor solutions effectively.

4. Littlefish

• Key Features: Littlefish specialises in delivering managed IT services, comprehensive IT support, scalable cloud solutions, and advanced cybersecurity measures predominantly for mid-market and enterprise-level organisations. They pride themselves on a highly customer-centric approach, aiming to provide exceptional user experience and proactive IT management.
• Average Price: Pricing is based on tailored service contracts, designed to fit the specific needs and scale of each business client.
• Pros:
  • Highly Rated Customer Service: Often praised for their responsive and user-friendly support, making IT interactions smooth.
  • Proactive Support Model: Focuses on preventing issues rather than just reacting to them, ensuring greater system uptime.
  • Strategic IT Guidance: Offers more than just break-fix; they provide strategic advice to optimise IT infrastructure.
  • Agile and Responsive: Despite serving larger clients, they maintain an agile approach to problem-solving and client engagement.
• Cons:
  • Business-Centric: Their service model is primarily designed for businesses, meaning they don’t typically cater to individual home users.
  • Not for Micro-Businesses: While strong for mid-market, very small businesses might find their comprehensive contract models more extensive than needed.

5. TSG (Technology Services Group)

• Key Features: TSG provides a broad spectrum of IT services, including robust IT support, comprehensive cloud solutions (with a strong emphasis on Microsoft 365 and Azure), cutting-edge cybersecurity services, and expertise in business management software like Sage and Microsoft Dynamics ERP systems. They serve a wide array of sectors across the UK.
• Average Price: Prices vary significantly depending on the service package chosen and the size of the client. They offer various tiers of support and project-based pricing.
• Pros:
  • Microsoft Specialisation: Deep expertise in Microsoft technologies, making them an excellent choice for businesses heavily invested in the Microsoft ecosystem.
  • Integrated Business Solutions: Offers expertise in ERP and accounting software, providing a holistic IT and business process solution.
  • Good UK Coverage: Has a widespread presence across the UK, allowing for effective regional support.
• Cons:
  • Less Focus on Ad-Hoc Home Users: While they handle IT support, their model is primarily geared towards business contracts rather than quick, one-off fixes for home PCs.
  • Software-Specific Bias: Their strong focus on particular software suites might mean less diverse expertise compared to providers who are entirely vendor-agnostic.

6. SCC (Specialist Computer Centres)

• Key Features: SCC stands as Europe’s largest independent technology solutions provider, offering a vast array of services from data centre and cloud services to comprehensive managed services, hardware and software procurement, and advanced cybersecurity solutions. They cater to large enterprises and public sector organisations.
• Average Price: Pricing is typically structured around enterprise-level project costs and large-scale service contracts.
• Pros:
  • Massive Scale and Experience: Unmatched experience in delivering complex IT projects due to their size and long history in the industry.
  • Robust Infrastructure: Possesses significant data centre and cloud capabilities, ensuring high availability and performance for client systems.
  • Strong Vendor Relationships: Deep partnerships with almost every major technology vendor, ensuring access to a wide range of solutions.
• Cons:
  • Enterprise-Focused: Their services are predominantly designed for very large organisations, making them less accessible or cost-effective for small to medium-sized businesses or individuals.
  • Less Personalised Support: Due to their scale, the support experience might feel less personalised compared to smaller, more boutique IT firms.

7. IT Lab (now Content+Cloud)

• Key Features: As a prominent Microsoft Gold Partner, Content+Cloud (formerly IT Lab) excels in providing cloud solutions, comprehensive managed services, digital transformation strategies, and robust cybersecurity. Their core strength lies in their deep expertise with Microsoft technologies, helping businesses leverage platforms like Microsoft 365 and Azure effectively.
• Average Price: Custom pricing based on detailed service agreements, reflecting the tailored nature of their solutions.
• Pros:
  • Microsoft Expertise: Unparalleled specialisation in Microsoft platforms, making them ideal for businesses building on or migrating to Microsoft ecosystems.
  • Strategic Consultancy: Offers strategic IT guidance, helping businesses align technology with their overall objectives.
  • Highly Reputable: Known for successful cloud migrations and reliable managed service delivery within the business community.
• Cons:
  • Business-Oriented: Their service model is exclusively for businesses, not for individual home users.
  • Specific Focus: While broad within the Microsoft sphere, their primary focus might be narrower than providers offering a completely vendor-agnostic approach.

Does andromedasolutions.co.uk Work?

Based on the information presented on their website, andromedasolutions.co.uk appears to represent a fully functional and effective IT solutions provider. The comprehensive range of services, coupled with strong indicators of operational efficiency and customer satisfaction, suggests that Andromeda Solutions actively delivers on its promises. The website itself is well-maintained, responsive, and clearly outlines how they intend to help both home and business users.

Operational Efficiency and Responsiveness

One of the most compelling pieces of evidence that Andromeda Solutions “works” is their self-reported statistics on operational efficiency. These metrics are critical for an IT support company, as prompt and effective problem resolution is paramount.

• 98.2% Cases resolved in < 1 hour: This is an outstanding figure for any IT support provider. It indicates a highly efficient triage process, skilled technicians who can quickly diagnose issues, and streamlined resolution procedures. For businesses, this means minimal downtime, and for home users, it translates to quick relief from frustrating technical problems. This metric alone suggests a finely tuned operational model.
• 3.5 seconds Average call waiting time: Exceptional call handling times are a direct reflection of adequate staffing, efficient call routing, and a strong emphasis on customer service. This ensures that clients can reach support quickly when they need it most, reducing frustration and speeding up the initial problem reporting phase.
• 96.5% First-time fix rate: Achieving a fix on the first attempt for nearly 97% of reported issues is a testament to the technical prowess and diagnostic accuracy of their team. It means less back-and-forth for the client, faster resolution, and fewer repeat issues, contributing significantly to overall customer satisfaction and demonstrating that their solutions are effective and durable.

These statistics collectively paint a picture of a company that is not only capable of solving IT problems but does so with remarkable speed and precision.

Evidence from Customer Testimonials

Beyond the numbers, the wealth of customer testimonials provides qualitative evidence that Andromeda Solutions’ services are effective and “work” in real-world scenarios. These testimonials, sourced from reputable platforms like Google, Facebook, and Yell.com, detail specific problems that were successfully resolved. Cornishwhispers.co.uk Review

• Diverse Range of Issues Solved: Testimonials highlight success in various areas, including:
  • Virus and Malware Removal: “My computer corrupted and I was devastated. They came out next morning and it was fixed in an hour.” – Jennifer J.
  • Network and Connectivity Issues: “Andromeda were most helpful, when I called them for assistance with VPN connectivity… they addressed my issue.” – Mitchell N.
  • Hardware Repairs and Upgrades: “Replaced my keyboard and cleaned the fans. Also checked what was causing it to slow down. I am so grateful for such an intelligent and efficient service.” – Sandie C.
  • Software Configuration and Optimisation: “Ryan managed to navigate the complexities within Microsoft for me. This allowed my business to function properly.” – Steven J.
  • Server and Infrastructure Migrations: “We migrated a legacy ASP application and MySQL database to two virtual servers. Peter and the team provided exceptional support throughout the process.” – Simon S.
• Praise for Technician Competence and Professionalism: Many reviews specifically commend the knowledge, politeness, and efficiency of Andromeda’s staff. Phrases like “experts that have solved all my issues speedily,” “very knowledgeable and helpful,” and “professional and well mannered attitude” are common. This consistent positive feedback on staff quality suggests that the people delivering the services are highly competent and capable.
• Impact on Business Operations: For business clients, testimonials frequently mention how Andromeda’s services enabled their business to function properly, provided peace of mind, or improved overall efficiency. For example, “Andromeda are a key part of our business being able to perform.” – Claire M. This indicates that their solutions have a tangible, positive impact on client operations.

Systemic Support and Proactive Measures

The service descriptions themselves detail methodologies that imply effectiveness. For instance, the business IT support includes “proactive monitoring” and “tailored support contracts,” which are designed to prevent issues before they occur. This proactive stance suggests a model focused on long-term stability and efficiency for their clients, rather than merely reacting to crises. Their emphasis on ISO 27001:2022 certification also means they adhere to stringent information security management practices, which inherently leads to more secure and therefore more “working” IT environments by minimising vulnerabilities.

In summary, based on the transparent presentation of their capabilities, impressive performance statistics, and overwhelming volume of positive customer feedback detailing successful resolutions to a wide array of IT issues, it is clear that andromedasolutions.co.uk represents a company whose services effectively “work” for their clientele.

Is andromedasolutions.co.uk Legit?

Yes, andromedasolutions.co.uk appears to be a legitimate and credible IT solutions provider. Several key indicators and verifiable data points support its authenticity, distinguishing it from potentially fraudulent or unreliable entities. These include transparent company information, professional certifications, demonstrable customer satisfaction, and a solid online presence.

Verifiable Company Information

Legitimate businesses are typically transparent about their identity and contact details. Andromeda Solutions excels in this area:

• Physical Locations: They clearly state their base in Middlesbrough, with additional offices in York and Gateshead. This indicates a physical presence within the UK, which is a strong sign of legitimacy.
• Contact Number: A prominent UK phone number (01642 903810) is provided, allowing for direct communication.
• Domain Registration: The WHOIS data confirms the domain andromedasolutions.co.uk has been registered since 26th September 2018 and is actively maintained, with an expiry date of 26th September 2025. The registrant data was validated by Nominet (the .uk domain registry) against a third-party source in February 2025. A long-standing and regularly updated domain suggests a committed business, not a fly-by-night operation.
• Registrar: The domain is registered through GoDaddy.com, LLC, a widely recognised and reputable domain registrar.

Professional Certifications and Standards

One of the strongest indicators of legitimacy for a service provider, especially in IT, is adherence to recognised industry standards. Andromeda Solutions highlights two crucial ISO certifications: Codeelectrical.co.uk Review

• ISO 9001:2015 (Quality Management Systems): This certification demonstrates a commitment to delivering high-quality services consistently and focusing on customer satisfaction and continuous improvement. It signifies that the company has well-defined and managed processes.
• ISO 27001:2022 (Information Security Management Systems): This is paramount for an IT firm. It confirms that Andromeda Solutions has implemented a robust framework for managing and protecting sensitive information. This includes risk assessment, security controls, and adherence to international best practices for data security. These certifications are not easily obtained and require rigorous audits, lending significant credibility.

Public Reputation and Customer Feedback

A legitimate business typically has a discernible public reputation, especially in the age of online reviews. Andromeda Solutions showcases an exceptionally strong positive public image:

• High Ratings Across Platforms: They prominently feature a “five-star rating on Google, Facebook and Yell.com.” The sheer volume and consistency of these positive reviews, as seen in the extensive testimonials on their homepage, are compelling. Many reviews are detailed, mention specific successful outcomes, and even name technicians, which adds to their authenticity.
• Impressive Statistics: Their self-reported statistics (98.2% cases resolved in < 1 hour, 96.5% first-time fix rate, 98.9% overall happiness) align with the positive sentiment of the testimonials and suggest a high level of operational competence and customer satisfaction. While self-reported, their alignment with external review platforms strengthens their credibility.
• Not Blacklisted: The domain report confirms that andromedasolutions.co.uk is “Not Blacklisted” by any known services, indicating no flags for malicious activity, spam, or other questionable practices. This clean record further supports its legitimacy.

Professional Website and Content

The quality of a company’s online presence often reflects its legitimacy:

• Well-Designed Website: The website is professionally designed, easy to navigate, and provides clear, concise information about their services. It lacks the typical hallmarks of a scam site (e.g., poor grammar, broken links, generic stock images without context).
• Relevant Blog Content: The “Latest News” section features articles on relevant IT topics like VOIP upgrades, phishing attacks, security breaches, and AI. This indicates an active business that stays current with industry trends and seeks to provide value to its audience.
• Secure Connection: The Certificate Transparency report shows 225 certificates, implying that they actively manage their SSL/TLS certificates, ensuring a secure connection for website visitors (HTTPS). This protects data exchanged between the user and the website.

In conclusion, all available evidence strongly points to andromedasolutions.co.uk being a legitimate and trustworthy IT solutions provider operating within the UK. Their adherence to industry standards, transparent operations, and overwhelmingly positive customer feedback build a solid case for their authenticity.

How to Choose the Right IT Support Provider

Choosing the right IT support provider, whether for your home or business, is a critical decision that can significantly impact your productivity, security, and overall peace of mind. It’s not just about fixing problems when they arise; it’s about having a strategic partner who understands your needs and can proactively ensure your technology works for you, not against you. A methodical approach, focusing on key criteria, will help you identify a provider that is both reliable and ethical.

Assessing Technical Competence and Expertise

The core function of an IT support provider is technical proficiency. You need assurance that they possess the knowledge and skills to handle a wide array of IT challenges, from common software glitches to complex network configurations. Alexdd.co.uk Review

• Certifications and Qualifications: Look for industry-recognized certifications. For businesses, providers holding certifications like CompTIA A+, Network+, Security+, Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), or ITIL (for service management frameworks) indicate a commitment to professional standards. For security, CISSP or Certified Ethical Hacker (CEH) qualifications within their team are strong indicators. For quality management, ISO 9001:2015 certification shows commitment to consistent service quality. Critically, for data security, ISO 27001:2022 (Information Security Management) is paramount for any provider handling sensitive data, demonstrating robust security protocols. Ask to see evidence or verifiable links to these.
• Range of Services: Evaluate if their service offerings cover all your potential needs. Do they handle hardware, software, networking, cloud solutions, and cybersecurity? For businesses, comprehensive managed services, disaster recovery, and strategic IT consulting might be essential. For home users, check if they offer virus removal, PC health checks, and basic troubleshooting.
• Specialisations: Does the provider have specific expertise that aligns with your systems? If you primarily use Apple products, do they have Apple-certified technicians? If your business relies heavily on Microsoft products, a Microsoft Gold Partner might be ideal. Similarly, expertise in specific ERP systems (like Sage or Microsoft Dynamics) is crucial for business software support.
• Proactive vs. Reactive Support: A good IT provider offers both. Reactive support fixes issues as they happen, but proactive support, including remote monitoring, regular maintenance, and preventative measures, helps avoid problems in the first place, leading to less downtime and greater stability. Inquire about their approach to preventative care.
• Diagnostic Capabilities: Ask about their diagnostic process. Do they use advanced tools? Can they perform remote diagnostics quickly? A “no fix, no fee” policy, as offered by Andromeda Solutions, can be a good indicator of confidence in their diagnostic and resolution capabilities.

Evaluating Responsiveness and Availability

When an IT issue strikes, time is often of the essence. The speed and ease with which you can get support are critical.

• Response Times (SLAs): For businesses, ask for Service Level Agreements (SLAs) that clearly define guaranteed response times for different severities of issues. For urgent problems, a reputable provider should offer a very quick response. For home users, look for commitments to same-day or next-day service.
• Availability: Do they offer 24/7 support, or are their hours limited to standard business times? If your business operates outside normal hours, or if you’re a home user who works late, this can be a crucial factor.
• Support Channels: How can you reach them? Phone, email, live chat, or an online ticketing system? The more options, the better. A dedicated helpdesk accessible through multiple channels is ideal.
• Remote vs. On-site Support: Do they primarily offer remote support, or do they have technicians available for on-site visits when necessary? For hardware issues or complex network problems, on-site support is often indispensable. Check their geographical coverage for on-site visits.

Assessing Trust, Reputation, and Communication

Trust is foundational to any service relationship, especially when you’re granting access to your sensitive data and systems.

• Client Testimonials and Reviews: Thoroughly check independent review platforms like Google Business Profile, Trustpilot, Facebook, and Yell.com. Look for a consistent pattern of positive feedback. Pay attention to reviews that mention specific issues resolved, the professionalism of staff, and the overall customer experience. Be wary of providers with very few reviews or a disproportionate number of generic five-star ratings without specific details.
• Case Studies: For business IT support, request case studies that demonstrate their success with clients similar to your industry or size. This shows their practical experience and problem-solving abilities in real-world scenarios.
• Communication Style: During initial consultations, assess their communication. Do they explain complex technical issues in an understandable way? Are they patient and willing to answer your questions? Good communication is vital for building a productive relationship.
• Transparency: Are their terms and conditions clear? Do they offer transparent pricing models (even if it’s tailored for businesses)? A reputable provider will be upfront about costs, processes, and service limitations. Beware of providers who are vague about pricing or try to push unnecessary services.
• Data Security and Privacy Policies: Crucially, inquire about their data security measures and privacy policies. How do they handle your sensitive information? Are they GDPR compliant? Do they have clear protocols for data backup, recovery, and destruction? This is where ISO 27001:2022 certification becomes a significant trust signal.

Pricing and Value for Money

While price shouldn’t be the sole determining factor, it’s an important consideration. The cheapest option is rarely the best, but neither is the most expensive necessarily superior.

• Pricing Models: Understand their pricing structure. Is it an hourly rate, a per-device fee, a fixed monthly managed service fee, or project-based? For businesses, managed service contracts often provide better value and predictability than ad-hoc hourly rates.
• Included Services: What exactly is included in the price? Are there hidden fees for after-hours support, on-site visits, or specific software licenses? Get a detailed breakdown of costs.
• Return on Investment (ROI): Consider the value they bring beyond just fixing problems. Does their proactive approach reduce your downtime? Can they help you leverage technology to improve efficiency or gain a competitive edge? A good IT partner can actually save you money in the long run.
• “No Fix, No Fee”: For home users, this policy (as offered by Andromeda Solutions) is a strong indication of fairness and confidence in their ability to resolve issues, ensuring you’re not paying for unsuccessful attempts.

By meticulously evaluating these factors, you can confidently select an IT support provider that not only resolves your current technical issues but also becomes a reliable partner in your digital journey, ensuring your systems are secure, efficient, and aligned with your objectives.

How to Cancel Andromeda Solutions Service

While the Andromeda Solutions website doesn’t explicitly detail a “cancel subscription” or “cancel free trial” section on its homepage, it’s typical for IT service providers, especially those offering tailored contracts, to have a clear process for service termination. Based on general industry practices for reputable businesses, and the information available on their site, the most ethical and effective way to cancel a service with Andromeda Solutions would likely involve direct communication. Okcatering.co.uk Review

Understanding Service Agreements

For business clients, IT support services are almost always governed by a formal contract or Service Level Agreement (SLA). This agreement would stipulate the terms of engagement, including:

• Contract Duration: The initial length of the service agreement (e.g., 12 months, 24 months, 36 months).
• Notice Period: The amount of advance notice required before termination (e.g., 30, 60, or 90 days). This is crucial to avoid automatic renewals or penalty fees.
• Termination Clauses: Conditions under which either party can terminate the agreement, including breaches of contract, non-payment, or a change in business needs.
• Data Handover: Procedures for the return or secure deletion of client data and the transition of IT services to a new provider, if applicable.
• Associated Costs: Any fees related to early termination, outstanding payments, or de-provisioning of services.

For home users, especially those using “no fix, no fee” call-out services, there might not be an ongoing “subscription” in the traditional sense. However, for recurring services like managed anti-virus or cloud backups, there would be a recurring payment arrangement that needs to be cancelled.

Recommended Steps for Cancellation

1. Review Your Agreement/Invoice:

   • For Businesses: The very first step is to locate and thoroughly read your service contract or SLA with Andromeda Solutions. This document is legally binding and will contain all the specific terms regarding cancellation, including required notice periods, early termination fees, and the correct procedure for notification (e.g., in writing, via specific email address).
   • For Home Users with Recurring Services: Check any initial paperwork, emails, or invoices related to your recurring service. It should outline how to discontinue the service.
   • Identify Key Dates: Note your contract end date and the required notice period. If you miss the notice period, your contract might auto-renew, obligating you for another term.

2. Initiate Contact Directly:

   • Phone Call: The most immediate way to start the process is to call them directly using their main contact number: 01642 903810. Explain that you wish to discuss cancelling your service. Be prepared to provide your account details or business name.
   • Formal Written Notice: Following the phone call, or as per your contract’s requirements, send a formal written notice. This can typically be an email or a letter.
     • Email: Use their official contact email address (often found in the “Contact Us” section or your service agreement).
     • Physical Mail: If required by contract, send a letter via recorded delivery to their registered business address to ensure proof of delivery.
   • Content of Notice: Your written notice should clearly state:
     • Your intention to cancel the service.
     • Your full company name (if applicable) or personal name.
     • Your account number or service reference.
     • The exact service(s) you wish to cancel.
     • The effective date of cancellation, adhering to the notice period in your contract.
     • A request for confirmation of cancellation in writing.

3. Discuss Data Handover and De-provisioning: Jssinstallations.co.uk Review

   • If you are a business client, discuss the process for data handover (e.g., server data, cloud data) and the de-provisioning of services. Ensure a clear plan is in place to transition your IT systems without disruption.
   • Clarify how your data will be securely deleted from their systems after the service ends, in compliance with GDPR and other data protection regulations.

4. Confirm Cancellation:

   • Ensure you receive written confirmation from Andromeda Solutions that your service has been cancelled, including the effective date and any final outstanding balance. Keep this documentation for your records.

General Ethical Practice in Cancellation

A legitimate and ethical IT provider like Andromeda Solutions, given their certifications and positive reviews, is expected to have a fair and transparent cancellation process. They would aim to:

• Facilitate Smooth Transition: Work with clients to ensure a smooth transition of services, especially for businesses, to minimise disruption.
• Adhere to Contract Terms: Strictly follow the terms outlined in the service agreement regarding notice periods and termination clauses.
• Provide Clear Communication: Communicate clearly throughout the cancellation process, answering any questions and providing necessary instructions.
• Ensure Data Security: Prioritise the secure handling and deletion of client data during and after the cancellation process.

While the website does not offer a self-service cancellation portal, direct and clear communication, supported by your service agreement, will be the path to successfully terminating services with Andromeda Solutions.

andromedasolutions.co.uk Pricing

Andromeda Solutions’ website does not publish a fixed price list for its services, which is a common practice among IT solution providers, particularly those catering to businesses. Instead of flat rates, their approach appears to be centered around tailored solutions and custom quotes, especially for their business IT support contracts. For home users, while no specific prices are listed, the “no fix, no fee” policy offers a degree of financial reassurance for initial call-outs.

Pricing Model for Business IT Services

For businesses, Andromeda Solutions explicitly states: “We provide both tailored support contracts and on-demand service – it’s your choice.” This indicates two primary pricing models: Hikecare.co.uk Review

1. Tailored Support Contracts:

   • Customised Solutions: These contracts are likely priced based on various factors, making a public price list impractical. Factors influencing the cost typically include:
     • Number of Users/Devices: The size of your workforce and the number of computers, servers, and network devices requiring support.
     • Scope of Services: The specific range of IT services included (e.g., basic helpdesk, proactive monitoring, cybersecurity, cloud management, server maintenance, network administration, VOIP).
     • Service Level Agreements (SLAs): The agreed-upon response times and resolution targets (e.g., 24/7 support will be more expensive than 9-5 support).
     • On-site vs. Remote Support: The frequency and necessity of on-site visits might factor into the pricing.
     • Complexity of Infrastructure: The intricacy and age of your existing IT setup.
     • Data Volume/Storage: For cloud and backup services, the amount of data stored can influence costs.
   • Predictable Monthly Costs: The advantage of tailored contracts is often a predictable monthly fee, allowing businesses to budget their IT expenses more effectively than with unpredictable hourly rates.
   • Value-Based Pricing: These contracts are likely priced based on the value delivered, such as reduced downtime, improved security, increased productivity, and access to expert advice, rather than just raw hours spent.

2. On-Demand Service:

   • This model typically involves paying for services as and when they are needed, often on an hourly basis or a fixed price per task. While the website doesn’t specify an hourly rate, this option provides flexibility for businesses that prefer not to commit to long-term contracts or have infrequent IT needs. This would be similar to their home user call-out service, but scaled for business requirements.

Pricing Model for Home IT Services

For home users, the pricing structure is less detailed but provides one key assurance:

• “No Fix, No Fee” Call-Out Service: This is a transparent and customer-friendly policy. It means that if Andromeda Solutions cannot resolve your computer problem, you will not be charged for the visit or their efforts. This significantly reduces the financial risk for the customer and demonstrates the company’s confidence in their diagnostic and problem-solving abilities.
• Implied Service-Based Pricing: While not stated, it’s reasonable to assume that once a fix is identified, a charge would apply, likely based on the type of service performed (e.g., virus removal, PC health check, hardware installation). These would probably be standard rates for common issues, but they are not published.

Obtaining a Quote

To get precise pricing for any of Andromeda Solutions’ services, whether for home or business, the customer would need to contact them directly. The website facilitates this with:

• “Call Now” Button: Prominently displayed with their phone number (01642 903810).
• “Request a Call Back” Form: A simple form where users can submit their details for a member of the team to get in touch.
• “Book Online Now” Link: This might lead to a system where service types are selected, and potential costs are estimated or a booking fee is taken.

Why No Public Pricing?

Several reasons explain why IT service providers often don’t publish a fixed price list: Endeavourresidentialhome.co.uk Review

• Complexity of IT: IT environments (especially for businesses) are highly diverse. A “one-size-fits-all” price rarely fits.
• Tailored Solutions: Services need to be customised to individual client needs, which drives variable pricing.
• Competitive Reasons: Companies might prefer not to disclose pricing to competitors.
• Scope Creep: Project-based work can evolve, making initial fixed prices difficult to adhere to without constant re-negotiation.
• Value-Based Selling: Providers often prefer to discuss the value they deliver (e.g., reduced downtime, increased security) rather than just the cost of hours or services.

In summary, Andromeda Solutions adopts a common industry practice of offering custom quotes for tailored IT services, with the “no fix, no fee” policy providing a strong value proposition for home users seeking immediate problem resolution. Potential clients should be prepared to engage in a consultation to receive a precise quote for their specific IT needs.

andromedasolutions.co.uk vs. Local Independent IT Technicians

When facing a computer issue or considering ongoing IT support, individuals and businesses in the UK often weigh their options between a structured IT company like Andromeda Solutions and independent, self-employed IT technicians. Both have their merits and drawbacks, and the best choice often depends on the specific needs, budget, and desired level of service. Let’s break down the comparison.

Andromeda Solutions (Structured IT Company)

Andromeda Solutions represents a more formal, structured IT service provider.

• Pros:

  • Team-Based Expertise: You’re not relying on the knowledge of a single individual. Andromeda likely has a team of technicians with diverse specialisations (networking, cybersecurity, cloud, specific operating systems, hardware). This means a broader pool of knowledge to tackle complex or unusual issues.
  • Certifications and Standards: Their ISO 9001:2015 and ISO 27001:2022 certifications demonstrate adherence to international quality and security standards. This provides a formal assurance of professionalism and data security, which is critical for businesses and reassuring for home users.
  • Reliability and Continuity: A company structure means greater reliability. If one technician is ill or on holiday, others can step in. This ensures consistent support and business continuity. Independent technicians might have limited availability.
  • Formal Contracts & SLAs: For businesses, they offer tailored support contracts with Service Level Agreements (SLAs). This means guaranteed response times and clear expectations, providing predictability for IT budgeting and operations.
  • Tools and Infrastructure: A company usually has access to more advanced diagnostic tools, monitoring software, and a more robust internal infrastructure (e.g., dedicated helpdesk systems, secure remote access tools, internal knowledge bases).
  • “No Fix, No Fee” Policy: This consumer-friendly policy for home users removes financial risk, ensuring payment only for successful resolutions.
  • Formal Complaints and Redress: As a registered company, there are formal channels for feedback, complaints, and resolution if issues arise.
  • Insurance and Liability: Reputable companies carry professional indemnity and public liability insurance, offering protection in case of errors or accidental damage.

• Cons: Hilton-gas.co.uk Review

  • Potentially Higher Costs: For ad-hoc, simple tasks, a company’s overheads might mean higher hourly rates or minimum charges compared to a sole trader. Business contracts, while offering value, represent a recurring expense.
  • Less Personalised Relationship (Potentially): While Andromeda emphasizes friendly service, the interaction might be with different technicians depending on the issue, potentially leading to less of a consistent, single-point-of-contact relationship compared to a dedicated independent technician you’ve used for years.
  • Bureaucracy: Larger operations can sometimes involve more paperwork or a slightly slower initial onboarding process compared to a direct engagement with an independent technician.

Local Independent IT Technicians

These are typically self-employed individuals or very small operations.

• Pros:
  • Personalised Service: Often, you deal directly with the owner/technician, fostering a more personal relationship. They might get to know your specific setup and preferences intimately.
  • Flexibility and Agility: Independent technicians can sometimes offer more flexible scheduling or quicker response times for immediate, simple issues, especially if they are local and have low overheads.
  • Potentially Lower Costs: For simple, one-off jobs, their hourly rates might be lower as they have fewer overheads (e.g., no office rent, fewer staff salaries).
  • Local Knowledge: They might have a very strong understanding of the local area and community needs.
• Cons:
  • Limited Scope of Expertise: A single individual cannot be an expert in all areas of IT. Complex issues, niche technologies, or advanced cybersecurity problems might be beyond their capability.
  • Reliance on One Individual: If the technician is unavailable (ill, on holiday, or busy), you might be left without support. This can be a major issue for businesses.
  • Lack of Formal Certifications: While many are skilled, independent technicians might not hold or advertise the same level of formal certifications (like ISOs) as larger firms, which could be a concern for data security or quality assurance.
  • Less Formal Processes: Their operational processes might be less structured, potentially leading to inconsistencies in service delivery or documentation.
  • Limited Infrastructure: They might not have access to the same advanced tools, monitoring software, or backup systems as a larger company.
  • Insurance/Liability: It’s crucial to verify if an independent technician carries adequate professional indemnity and public liability insurance, as some may not.
  • Scalability Issues: If your business grows, an independent technician might struggle to scale their services to meet increased demands.

When to Choose Which

• Choose Andromeda Solutions (or similar structured IT company) if:

  • You are a business looking for comprehensive, reliable, and proactive IT support with guaranteed response times (SLAs).
  • You require specialised expertise in areas like networking, cybersecurity, cloud solutions, or server management.
  • Data security and compliance (e.g., GDPR) are paramount, and you need a provider with formal certifications like ISO 27001.
  • You value business continuity and need assurance that support is always available, regardless of individual staff availability.
  • You prefer a formal, predictable IT budget with managed service contracts.
  • You are a home user with recurring or complex issues, or value the “no fix, no fee” assurance and professional approach.

• Choose a Local Independent IT Technician if:

  • You are a home user with very simple, occasional, one-off issues (e.g., a basic printer setup, a slow PC tune-up) and are comfortable with potentially less formal processes.
  • You are on a very tight budget and only need the absolute minimum of intervention.
  • You prefer a highly personal, one-on-one relationship with your IT support person.
  • You have very specific, small-scale needs that you know a particular technician excels at.

In conclusion, for most businesses seeking reliable, scalable, and secure IT support, a structured provider like Andromeda Solutions offers significant advantages due to its team-based expertise, formal certifications, and robust support infrastructure. For home users, while independent technicians can be a quick fix for simple issues, Andromeda Solutions’ professional approach and “no fix, no fee” policy offer a compelling, risk-averse option for more significant or recurring problems.

andromedasolutions.co.uk FAQ

How long has andromedasolutions.co.uk been operating?

Andromeda Solutions has been operating for a significant period, with its domain name, andromedasolutions.co.uk, registered on 26th September 2018. The domain’s active status and recent data validation in 2025 further confirm its long-standing presence. Sprayfoamremovalscheme.co.uk Review

What IT services does andromedasolutions.co.uk offer for home users?

For home users, andromedasolutions.co.uk offers a range of services including PC health checks, virus removal, assistance with hardware and software issues, Windows upgrades, and system upgrades.

What kind of IT support does andromedasolutions.co.uk provide to businesses?

Andromeda Solutions provides comprehensive IT support to businesses, including tailored support contracts, server solutions, network and connectivity services, cybersecurity, VOIP telephone systems, and cloud services including Microsoft 365.

Is there a “no fix, no fee” policy for home users?

Yes, Andromeda Solutions explicitly offers a “no fix, no fee” call-out service for home users, meaning you only pay if they successfully resolve your computer problem.

What certifications does Andromeda Solutions hold?

Andromeda Solutions states that it is ISO 9001:2015 certified for Quality Management Systems and ISO 27001:2022 certified for Information Security Management Systems.

Where are Andromeda Solutions’ offices located?

Andromeda Solutions is based in Middlesbrough, with additional offices in York and Gateshead, serving customers nationwide across the UK. Wedoitall.co.uk Review

What is Andromeda Solutions’ average call waiting time?

According to their self-reported statistics, Andromeda Solutions has an impressively low average call waiting time of 3.5 seconds.

What is their first-time fix rate?

Andromeda Solutions boasts a high first-time fix rate of 96.5%, indicating that a large majority of issues are resolved on the initial attempt.

How quickly does Andromeda Solutions resolve cases?

Their statistics show that 98.2% of cases are resolved in less than 1 hour.

Can I book IT support online with andromedasolutions.co.uk?

Yes, the website features a “Book Online Now” link, suggesting that customers can schedule appointments or request services through an online booking system.

Does Andromeda Solutions provide cybersecurity services?

Yes, Andromeda Solutions offers comprehensive security services for businesses, including leading antivirus, content filtering, and encryption products to protect data and systems. Roxform.co.uk Review

Do they assist with cloud migrations or Microsoft 365 setup?

Yes, Andromeda Solutions provides expert advice and assistance for businesses looking to transfer their infrastructure to the cloud, including support for Microsoft 365 services.

How can I get a price quote for services from andromedasolutions.co.uk?

Andromeda Solutions does not publish a fixed price list on its website. To get a precise quote, you need to contact them directly via phone (01642 903810) or by filling out their “Request a Call Back” form.

Are the customer testimonials on their website authentic?

The website features numerous detailed testimonials from Google, Facebook, and Yell.com, often mentioning specific technicians and successful resolutions, which lends strong authenticity to their customer feedback.

Does Andromeda Solutions offer ongoing IT support contracts for businesses?

Yes, businesses have the choice between tailored IT support contracts for ongoing support or on-demand service as needed.

Is andromedasolutions.co.uk blacklisted by any online security services?

No, according to the provided domain report, andromedasolutions.co.uk is not blacklisted by any known services, indicating a clean and reputable online presence. Hahsltd.co.uk Review

What kind of articles are featured in their “Latest News” blog?

Their blog covers relevant IT topics such as upgrading from traditional landlines to VOIP, email phishing attacks, the importance of security breaches, and AI.

How does Andromeda Solutions ensure data security for clients?

Their ISO 27001:2022 certification signifies that they adhere to international standards for Information Security Management Systems, implying robust controls for protecting client data.

Can Andromeda Solutions help with network setup and troubleshooting?

Yes, their experienced team can install and troubleshoot all network devices, including firewalls, VPNs, switches, and wireless access points.

What payment methods are accepted by andromedasolutions.co.uk?

While not explicitly stated on the homepage, given their legitimacy and professional standing, it’s expected they would accept standard payment methods such as bank transfers, credit/debit cards, or online payment gateways for their services.