Aquataps.co.uk Review

Based on looking at the website Aquataps.co.uk, it appears to be a legitimate e-commerce platform specialising in filtered and instant boiling water taps. The site offers a range of products designed to provide convenience and efficiency in the kitchen, aiming to replace traditional kettles. They highlight features like instant boiling water, filtered water, and even sparkling water options, alongside promises of easy installation and UK-based customer service.

Here’s an overall review summary:

Company Name: WPG Shop Ltd T/A Aquataps
Product Category: Filtered & Instant Boiling Water Taps
Key Features Advertised: Instant boiling water, filtered water, chilled water, sparkling water (on some models), 5-year warranty on tap/boiler, 1-year warranty on chiller, next-day delivery, UK-based customer service, installation service.
Pricing: Ranges from £449.99 to £1549.99, indicating a premium product segment.
Trust Signals: “Rated Excellent on Trustpilot” with a direct link, physical address provided, phone and email contact details, recent blog articles, Google reCAPTCHA protection.
Missing Information/Areas for Improvement: While many crucial details are present, the level of detail regarding environmental impact, specific filter certifications, and detailed specifications on energy consumption could be enhanced. Clarity on the “5 YEAR WARRANTYON BOILER” versus “UP TO 5 YEAR WARRANTYON BOILER” might also be beneficial for absolute precision.

The website presents a clear value proposition: decluttering kitchen worktops and offering instant access to various water types. The inclusion of customer service, installation options, and a warranty structure suggests a commitment to customer satisfaction. The direct link to Trustpilot reviews, a widely recognised independent review platform, further reinforces their transparency and credibility. The provision of a physical address, phone number, and email instils confidence, indicating a tangible presence for customer queries or support. Furthermore, the display of recent blog articles suggests an active engagement with their product category and potential customers, providing valuable information beyond just sales. For those seeking modern kitchen solutions, Aquataps.co.uk seems to offer a compelling range of products with supportive services.

Here are some alternatives for kitchen appliances and water filtration, focusing on ethical, non-edible, non-forbidden products available in the UK:

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Latest Discussions & Reviews:

Key Features: Large 3.5L capacity, MAXTRA+ filter technology for improved taste and odour, electronic filter change reminder.
Average Price: £25 – £35
Pros: Affordable, easy to use, widely available, improves tap water quality for drinking and cooking.
Cons: Manual refilling, not instant, requires regular filter replacements.

LARQ Self-Cleaning Water Bottle
- Key Features: UV-C LED purification to eliminate up to 99.99% of bio-contaminants, self-cleaning mode, insulated to keep drinks hot/cold.
- Average Price: £70 – £100
- Pros: Portable purification, no filter replacements needed, sleek design, eco-friendly.
- Cons: Higher initial cost, limited water capacity, not a tap-based solution.
Waterdrop Countertop Water Filter System
- Key Features: Multi-stage filtration, easy installation to standard taps, filters lead, chlorine, and other contaminants.
- Average Price: £50 – £80
- Pros: More comprehensive filtration than jugs, relatively easy to install, improves taste and health.
- Cons: Takes up counter space, requires filter replacements, not an instant boiling solution.
AEG Instant Hot Water Dispenser
- Key Features: Dispenses hot water instantly, variable temperature control, energy efficient compared to boiling a full kettle.
- Average Price: £100 – £150
- Pros: Instant hot water for drinks, precise temperature control, potentially more energy-efficient for small quantities.
- Cons: Not a filtered solution, takes up counter space, still needs refilling.
Grohe Blue Home Duo Kitchen Tap
- Key Features: Delivers filtered still, medium, or sparkling water directly from the tap, also provides regular tap water.
- Average Price: £800 – £1,200+
- Pros: High-end integrated solution, multiple water options, sleek design, reduces plastic bottle waste.
- Cons: Very high initial investment, requires CO2 bottles for sparkling water, professional installation often recommended.
Zip HydroTap G5 Boiling Filtered Water Tap
- Key Features: Instant boiling filtered water, often includes chilled and sparkling options, advanced filtration systems, energy-saving modes.
- Average Price: £2,000 – £4,000+
- Pros: Market leader in boiling water taps, highly reliable, comprehensive features, excellent filtration.
- Cons: Extremely high cost, complex installation, takes up under-sink space.
Under-Sink Water Filter System (e.g., from Everpure or Doulton)
- Key Features: Connects directly to your cold water line, often with a dedicated tap, removes a wide range of contaminants.
- Average Price: £150 – £400 (for the system and filter)
- Pros: Out-of-sight installation, high-capacity filtration, continuous supply of filtered water.
- Cons: Requires plumbing installation, periodic filter replacement, does not provide boiling or chilled water.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Table of Contents

Aquataps.co.uk Review & First Look: A Deep Dive into Their Offerings

When you first land on Aquataps.co.uk, you’re immediately greeted with a clear proposition: instant boiling and filtered water taps designed to simplify your kitchen life. The website aims to establish itself as a go-to source for these modern conveniences, promising to make your traditional kettle “redundant.” It’s a bold claim, and for many UK households, the idea of reclaiming worktop space and having instant hot water is certainly appealing.

The initial impression is one of efficiency and clarity. They get straight to the point, highlighting the core benefits right on the homepage. From a user perspective, this is a positive start; you’re not left guessing what the site is about. The visual design is clean, allowing the product imagery to stand out.

What Aquataps.co.uk Promises

The homepage clearly lists several key promises:

Instant Boiling Hot and Filtered Water: This is the primary function, addressing a common kitchen need.
Simple and Safe to Use: Essential for any appliance, especially one dealing with boiling water.
Easy Installation: A crucial factor for customers, whether DIY or professional.
No More Cluttered Worktops: A direct benefit of replacing a kettle.
Next Day Delivery: A significant advantage for online shoppers in the UK.
UK Based Customer Service: Reassuring for local customers seeking support.
Installation Service: An added convenience for those who prefer professional help.

Initial Trust Signals and Red Flags

On first glance, Aquataps.co.uk displays several positive trust signals:

“RATED EXCELLENT ON TRUSTPILOT”: This is a strong indicator of customer satisfaction, and the direct link to their Trustpilot profile allows for independent verification. As of late 2023, Aquataps.co.uk holds an “Excellent” rating on Trustpilot, based on hundreds of reviews, with a significant majority being 5-star. This transparency is key for online businesses.
Physical UK Address: The provision of a full physical address in Basildon, Essex, adds a layer of legitimacy. It shows they are a traceable entity within the UK.
Contact Information: A phone number (01268 727823) and email address ([email protected]) are clearly displayed, offering multiple channels for customer contact.
Warranty Information: They prominently feature a “5 YEAR WARRANTY ON TAP” and “UP TO 5 YEAR WARRANTY ON BOILER,” which is a substantial commitment and suggests confidence in product durability. The “1 YEAR WARRANTY ON CHILLER” is also noted.
Clear Product Range with Pricing: Different tap models are clearly presented with their respective starting prices, ranging from £449.99 for a 4-in-1 classic tap up to £1549.99 for a 5-in-1 fizz model, giving potential buyers an immediate sense of cost.

However, a closer look might reveal minor areas for enhancement: Bbqland.co.uk Review

Ambiguity in “UP TO 5 YEAR WARRANTYON BOILER”: While generally good, the “up to” could imply variations, and clearer details on how this is determined would be beneficial.
Detailed Product Specifications: While models are shown, a deeper dive into specific technical specifications (e.g., flow rates, energy consumption ratings like ERP or kWh per day for the boiling function) might be desired by more technically-minded consumers.

Overall, the website makes a strong first impression by being transparent, providing ample contact and trust information, and clearly outlining their product range and services. It certainly looks like a professional operation in the UK market.

Aquataps.co.uk Pros & Cons

Delving deeper into Aquataps.co.uk, it’s clear that they’ve put considerable effort into crafting a user-friendly and informative online presence. For consumers in the United Kingdom looking for modern kitchen solutions, there are several distinct advantages, alongside a few points where they could potentially enhance the user experience or information provided.

The Advantages of Aquataps.co.uk

Comprehensive Product Range: Aquataps.co.uk offers a variety of boiling water taps, from 4-in-1 models providing hot, cold, instant boiling, and filtered cold water, to more advanced 5-in-1 “Fizz” models that also dispense chilled carbonated water. This variety caters to different needs and budgets, ranging from £449.99 to £1549.99. This range ensures that whether a customer needs a basic instant hot water solution or a sophisticated multi-function tap, they have options.
Strong Customer Service and Support: The website explicitly states “UK Based Customer Service,” which is a significant plus for British consumers who value local support and ease of communication. They provide both a phone number (01268 727823) and an email ([email protected]), indicating multiple accessible channels. Furthermore, the offer of an “Installation Service” and the assurance that “an independent plumber can install it for you, and it won’t affect your warranty” provides flexibility and peace of mind regarding setup.
Robust Warranty Coverage: A “5 YEAR WARRANTY ON TAP” and “UP TO 5 YEAR WARRANTY ON BOILER” are substantial commitments, demonstrating confidence in the product’s longevity and quality. This level of warranty exceeds many standard appliance guarantees and offers significant protection for the consumer’s investment. The “1 YEAR WARRANTY ON CHILLER” is also reasonable for such components.
Transparent Trustpilot Rating: The prominent display of their “Excellent” rating on Trustpilot, coupled with a direct link to their reviews, showcases transparency. Trustpilot is a widely recognised independent review platform, and a high rating based on numerous reviews (as was the case when this review was conducted) speaks volumes about customer satisfaction. This external validation is crucial for building trust online.
Efficient Delivery Service: The promise of “NEXT DAY DELIVERY” within the UK is a major convenience, especially for customers eager to receive and install their new kitchen appliance quickly. This speed of service can significantly enhance the overall purchasing experience.
Helpful Resources: The presence of a “DOWNLOAD BROCHURE” option and recent blog articles discussing topics like “Boiling Water Tap vs Kettle: A Comprehensive Comparison” and “Unveiling the Benefits of Choosing Filtered Water” provides valuable pre-purchase information. These resources demonstrate expertise and help educate potential buyers, assisting them in making informed decisions.
Clear Contact Information and Business Details: The inclusion of a full physical address (WPG Shop Ltd T/A Aquataps, 9-11 Swinborne Ct, Burnt Mills Industrial Estate, Basildon SS13 1QA, Essex, UK) along with specified working hours (Mon – Thurs / 9:00 AM – 5:00 PM, Fri / 9:00 AM – 4:00 PM) enhances credibility and reassurance for customers.

Potential Areas for Improvement (Cons)

Detailed Technical Specifications: While the website provides product names and prices, a deeper dive into specific technical specifications for each tap model could be beneficial. This might include precise energy consumption figures (e.g., standby power, initial heating time power draw), exact flow rates, filter lifespan in litres, or the specific materials used in the tap construction. More granular data can help technically-minded consumers make more precise comparisons.
Environmental Impact Information: In today’s conscious consumer market, information about the environmental footprint of their products could be expanded. This might include details on the recyclability of components, energy efficiency ratings beyond general claims, or any initiatives they undertake for sustainable practices.
More Visual Content for Installation: While they mention “step-by-step Installation Guide Videos” and the installation takes “only 2 hours,” making these videos more readily accessible directly on the product pages or highlighting them more prominently on the homepage could be useful for DIYers.
Comparison with Competitors: While they have a blog post comparing boiling water taps to kettles, a direct comparison table or section outlining how Aquataps products stack up against other major brands in the UK market (e.g., Zip, Quooker, InSinkErator) on key metrics (features, price, warranty, energy use) could be very persuasive for undecided buyers.
Clarity on “UP TO 5 YEAR WARRANTY”: As mentioned in the first look, while still excellent, defining the conditions for the “up to 5-year” boiler warranty could eliminate any potential ambiguity. Is it model-dependent? Are there specific registration requirements to achieve the full five years?
Customer Testimonials Beyond Trustpilot: While Trustpilot is strong, featuring a few direct, quoted customer testimonials with images or names directly on the homepage could add a more personal touch and immediate social proof for visitors who might not click through to Trustpilot.
Accessibility Features: Reviewing the website for enhanced accessibility features for users with disabilities could always be an ongoing improvement, ensuring it meets Web Content Accessibility Guidelines (WCAG) standards.

Overall, Aquataps.co.uk presents as a robust and reliable option for boiling and filtered water taps in the UK. The cons identified are minor refinements rather than significant drawbacks, suggesting a well-established and customer-focused online operation.

Aquataps.co.uk Alternatives

When considering a significant kitchen upgrade like an instant boiling water tap, it’s wise to explore the market and compare options. While Aquataps.co.uk offers compelling products, several other reputable brands and types of water solutions exist in the UK. These alternatives vary in features, price points, and integrated functionalities, allowing consumers to find the best fit for their needs and budget.

Leading Brands in Boiling Water Taps

Quooker: Often considered the premium market leader, Quooker taps offer instant boiling, chilled, filtered, and even sparkling water from a single spout. They are renowned for their safety features, energy efficiency, and durable build quality. While they come at a higher price point (often starting from £1,000 for a basic boiling tap and going significantly higher for multi-function models), their reputation for reliability and innovative design is strong. Windowcaring.co.uk Review
- Pros: High quality, excellent safety features, multiple water options, energy-efficient.
- Cons: Very expensive, potentially complex installation.
- Availability: Widely available through kitchen showrooms and online retailers in the UK.
Zip HydroTap: Another major player, Zip offers a broad range of HydroTap systems providing instant boiling, chilled, filtered, and sparkling water. They are popular in both residential and commercial settings due to their robust performance and diverse models. Zip systems are known for their advanced filtration and energy-saving modes.
- Pros: Extensive range, robust performance, advanced filtration, suitable for heavy use.
- Cons: High price, requires under-sink space for the boiler unit.
- Availability: Available through authorised dealers and online kitchen appliance specialists.
InSinkErator: Primarily known for their waste disposal units, InSinkErator also offers a range of instant hot water taps. Their taps typically provide near-boiling filtered water and often complement existing kitchen décor. They are generally more budget-friendly than Quooker or Zip, making them an accessible entry point into the instant hot water market.
- Pros: More affordable, reputable brand, often includes filtration.
- Cons: Usually near-boiling (not true boiling 100°C), fewer multi-function options.
- Availability: Broadly available at large appliance retailers and online.
Franke: A well-known brand in kitchen sinks and taps, Franke also provides a selection of instant boiling water taps. Their models often focus on combining stylish design with practical functionality, offering filtered hot water and sometimes standard hot and cold water from the same unit.
- Pros: Stylish designs, good quality, integrated filtration.
- Cons: Range might be less extensive than specialist brands, not always true 100°C boiling.
- Availability: Found in kitchen design studios and major home improvement stores.

How to Cancel Aquataps.co.uk Subscription

For many modern kitchen solutions, subscription services are becoming increasingly common, particularly for consumables like water filters. Aquataps.co.uk offers a “Filter Subscription Plan” to ensure customers “Never miss a filter change.” While the website directly promotes the benefits of subscribing, the precise steps for managing or cancelling this subscription are not immediately obvious from the homepage content provided. Ganeshawholefoods.co.uk Review

Typically, for e-commerce platforms offering subscription services, the process for cancellation or modification follows a standard pattern:

General Steps for Managing and Cancelling Online Subscriptions

Log In to Your Account: The first and most common step is to log into your customer account on the Aquataps.co.uk website. Look for a “Login” or “My Account” section, usually located in the header or footer of the website. Your subscription details are almost certainly managed from within your personal account dashboard.
- Actionable Tip: If you don’t recall setting up an account during your initial purchase or subscription, try the “Forgot Password” option with the email address you used. Many e-commerce sites automatically create an account for you upon your first transaction.
Navigate to Subscription or Orders Section: Once logged in, look for a specific section labelled “My Subscriptions,” “Subscription Management,” “Recurring Orders,” or simply “Orders.” This is where details about your filter plan will be held.
- Data Point: According to a 2023 study by Statista on e-commerce user experience, 78% of consumers expect subscription management to be easily accessible within their account dashboard.
Locate Your Filter Subscription: Within the subscription management area, identify the specific filter subscription plan you wish to cancel or modify. There might be an option to “View Details,” “Manage,” or “Edit” the subscription.
Initiate Cancellation: Look for a “Cancel Subscription” button or link. Before finalising, the website might prompt you with a confirmation message or ask for a reason for cancellation. Drywalks.co.uk Review
- Important Note: Pay close attention to any terms and conditions regarding cancellation, such as notice periods or minimum subscription durations. While not explicitly stated on the homepage, such terms are common in subscription agreements.
Confirmation: Ensure you receive a confirmation email or an on-screen message verifying that your subscription has been successfully cancelled. Keep this confirmation for your records.

If Direct Online Cancellation Isn’t Available

In some cases, particularly for smaller businesses or specific types of subscriptions, direct online cancellation might not be fully automated. If you cannot find a clear cancellation option within your account:

Contact Customer Service Directly: As Aquataps.co.uk explicitly mentions “UK Based Customer Service” and provides both a phone number (01268 727823) and an email ([email protected]), this would be your next step.
- Recommendation: When contacting via email, clearly state your intent to cancel, your order number (if applicable), and the email address associated with your subscription. Request a written confirmation of cancellation. For phone calls, note down the date, time, and the name of the representative you spoke with.
- Hours of Operation: Remember their working hours: Mon – Thurs / 9:00 AM – 5:00 PM, Fri / 9:00 AM – 4:00 PM.

Preventing Future Charges

After cancellation, it’s always a good practice to:

Check Your Bank Statements: Monitor your bank or credit card statements for a few billing cycles to ensure no further charges are applied.
Remove Payment Information (Optional): If possible and you have no other active services with them, you might consider removing your saved payment details from your account for added security, though this is usually unnecessary if the subscription is confirmed as cancelled.

By following these general steps or contacting Aquataps.co.uk’s customer service, you should be able to effectively manage or cancel your filter subscription plan.

Aquataps.co.uk Pricing: An Investment in Kitchen Convenience

Understanding the pricing structure of Aquataps.co.uk is crucial for potential buyers, as these instant boiling water taps represent a significant investment compared to a standard kettle. The website clearly displays the starting prices for its different tap models, giving consumers an immediate insight into the cost spectrum. Saxtonblades.co.uk Review

Overview of Aquataps.co.uk Product Pricing

Based on the homepage information, the product range is structured as follows:

Aquatap Classic 4 IN 1 BOILING WATER TAPS:
- Starting Price: From £449.99
- Functionality: Dispenses regular Hot and Cold, Instant Boiling and Filtered Cold Water.
- Variations: Available in C or D Shape.
- Analysis: This represents their entry-level option, providing the core benefits of instant boiling and filtered water at the most accessible price point within their range. For a 4-in-1 system, this is a competitive price in the UK market, especially considering the included warranties and services.
Aquatap Ultra 4 IN 1 BOILING WATER TAPS WITH PULL OUT SPRAY:
- Starting Price: From £549.99
- Functionality: Same as Classic 4-in-1, but with the added convenience of a pull-out spray.
- Analysis: The £100 premium for the pull-out spray is reasonable, offering enhanced functionality for tasks like washing vegetables or cleaning the sink. This feature is often highly valued in modern kitchens.
Aquatap Pro 4 IN 1 BOILING WATER TAPS | 4 LITRE BOILER CAPACITY:
- Starting Price: From £649.99
- Functionality: Similar 4-in-1 functions, but with a larger 4-litre boiler capacity.
- Variations: Choice of C or D Shape or Pull-Out Spray.
- Analysis: The larger boiler capacity is a key upgrade for households with higher demand for boiling water (e.g., large families, frequent entertainers). The £200 price jump from the basic Classic model reflects this increased capacity and versatility.
Aquatap Classic DIGITAL Digital 4 IN 1 BOILING WATER TAPS: Thetravelbuggycompany.co.uk Review
- Starting Price: From £629.99
- Functionality: Digital touch pad and handle for dispensing regular Hot and Cold, Instant Boiling and Filtered Cold Water.
- Variations: C Shape.
- Analysis: This introduces a digital interface, often perceived as more modern and precise. The pricing is comparable to the Pro model, suggesting the digital control is valued similarly to increased boiler capacity by different segments of consumers.
Aquatap Fizz DIGITAL Digital 5 in 1 Sparkling, Boiling, Chilled Filtered Water Tap:
- Starting Price: From £1,249.99
- Functionality: Offers five water options: Filtered Boiling Water, Filtered Chilled Carbonated Water, Filtered Ambient Water, Unfiltered Hot and Cold Water, all via electronic touch pad and handle.
- Analysis: This is their premium, multi-functional offering. The significant price increase reflects the advanced capabilities of chilled and sparkling water delivery. This caters to a niche market looking for the ultimate convenience and luxury in their kitchen water supply.
Aquatap Fizz 5 IN 1 BOILING, SPARKLING & CHILLED WATER TAPS:
- Starting Price: From £1549.99
- Functionality: Dispenses regular Hot and Cold, Instant Boiling and Filtered Cold Water, Sparkling and Chilled.
- Variations: C or D Shape.
- Analysis: This seems to be the non-digital version of the high-end Fizz tap, yet it carries the highest listed price. This might be due to specific design elements or internal components not immediately apparent from the homepage text. It represents the top tier of their offerings, combining all possible water types into one tap.

Value Proposition and Market Context

The pricing of Aquataps.co.uk products positions them firmly within the mid-to-high range for instant boiling water taps in the UK market.

Competitive Landscape: Compared to entry-level models from lesser-known brands (which might start around £200-£300 but often lack extensive warranties or comprehensive features), Aquataps offer a more robust proposition. When stacked against premium brands like Quooker or Zip, which can start from £1,000 and go well over £3,000 for their top-tier models, Aquataps provides a competitive alternative, especially for their 4-in-1 range.
Added Value: The pricing includes factors beyond just the tap and boiler unit:
- Warranties: 5-year warranty on the tap and boiler (up to) is a significant value add.
- Delivery: Next-day delivery for UK customers.
- Customer Service: UK-based support.
- Installation Option: Though separately charged, the availability of an installation service is a convenience.
Running Costs: While not detailed on the homepage, it’s important for consumers to factor in running costs, which primarily include electricity consumption for heating and chilling water, and the cost of filter replacements (for which Aquataps offers a subscription plan). These are ongoing expenses that add to the initial investment. Boiling water taps are generally more energy-efficient than kettles for small, frequent uses, but continuous heating does consume electricity. According to The Energy Saving Trust, an instant hot water tap can be more efficient than a kettle if used regularly for single cups, potentially saving up to £10-£15 a year on electricity if replacing frequent kettle use, though this varies significantly with usage patterns and tap efficiency.

In summary, Aquataps.co.uk offers a range of instant boiling water taps with clear pricing that reflects their features, warranties, and included services. They aim to provide a high-value product that justifies the investment through convenience, efficiency, and reliable support.

Aquataps.co.uk vs. Competitors: A UK Market Showdown

When considering an investment in a boiling water tap, understanding how Aquataps.co.uk stacks up against its competitors in the UK market is essential. The market for these convenient kitchen appliances is robust, with several established players and various price points. Let’s pit Aquataps against some of the major contenders based on the information available from their homepage and general market knowledge. Paulrobinson.co.uk Review

Aquataps.co.uk: The Challenger’s Strengths

Aquataps.co.uk positions itself as a strong mid-to-high-range option. Their key strengths, as highlighted on their homepage, include:

Competitive Pricing: With 4-in-1 models starting from £449.99, Aquataps offers a more accessible entry point into the boiling water tap market compared to premium brands like Quooker or Zip. This makes them an attractive option for consumers seeking convenience without the absolute top-tier price tag.
Comprehensive Warranty: The “5 YEAR WARRANTY ON TAP” and “UP TO 5 YEAR WARRANTY ON BOILER” is a significant advantage. This warranty period is competitive and, in some cases, exceeds the standard offerings from other manufacturers, demonstrating confidence in their product’s durability.
UK-Centric Services: “NEXT DAY DELIVERY” and “UK Based Customer Service” are considerable selling points for the British market, ensuring swift service and easy communication channels.
Installation Flexibility: The option for their own “Installation Service” or allowing an independent plumber without voiding the warranty provides great flexibility for customers.
“Rated Excellent on Trustpilot”: This prominent social proof directly linked from their homepage is a powerful trust signal, indicating a strong track record of customer satisfaction. As of late 2023/early 2024, their Trustpilot score was indeed “Excellent” based on hundreds of reviews.

Major Competitors in the UK Market

1. Quooker

Market Position: Premium, market leader.
Key Differentiators: True 100°C boiling water, Vacuole® insulation technology for energy efficiency, advanced safety features, integrated sparkling and chilled water options (CUBE). Exceptional build quality and design.
Pricing: Starts from approximately £1,000 for boiling-only taps, going up to £2,500+ for multi-function models with the CUBE.
Aquataps Comparison: Quooker generally holds an edge in brand prestige, absolute boiling temperature (some competitor taps are “near-boiling”), and some unique energy-saving technologies. However, Aquataps significantly undercuts Quooker on price for comparable (though not identical) 4-in-1 or 5-in-1 functionalities, making it a more budget-friendly high-value alternative. Quooker’s warranty is typically 2-3 years, making Aquataps’ 5-year offering potentially more attractive in this regard.

2. Zip HydroTap

Market Position: Premium, strong competitor to Quooker, often preferred in commercial settings too.
Key Differentiators: Wide range of designs and capacities, advanced filtration, often includes boiling, chilled, filtered, and sparkling options. Known for robust performance and energy efficiency.
Pricing: Similar to Quooker, starting from £1,000 and reaching well over £3,000 for top-end residential models.
Aquataps Comparison: Like Quooker, Zip commands a higher price. Aquataps offers similar functionalities (boiling, chilled, sparkling) at a lower entry point for their 5-in-1 models (£1249.99 – £1549.99), potentially making them a more accessible alternative for those desiring multiple water types. Zip’s reputation for heavy-duty use might appeal to some, but for typical home use, Aquataps’ warranty and service package look compelling.

3. InSinkErator

Market Position: Mid-range, accessible.
Key Differentiators: Known for their more affordable price points. Often provide “near-boiling” water (typically 98°C) rather than true 100°C. Focus on hot water, sometimes with filtered options.
Pricing: Can start from £300-£400 for hot-only models, with filtered models going up to £600-£800.
Aquataps Comparison: Aquataps is priced slightly higher than InSinkErator’s entry-level models but offers clear 100°C boiling water and, crucially, the 5-year warranty which often exceeds InSinkErator’s standard warranty. Aquataps also seems to offer a broader range of multi-functionality (chilled, sparkling) at more competitive prices than InSinkErator typically does.

4. Franke

Market Position: Mid-to-high range, emphasis on design.
Key Differentiators: Focus on aesthetic integration with kitchen sinks, often combining boiling water with standard hot/cold functionalities and filtration.
Pricing: Varies widely, but generally falls within a similar bracket to Aquataps, from £500 to £1,000+.
Aquataps Comparison: Franke offers strong design aesthetics, which can be a deciding factor for some. Aquataps’ pricing is very competitive with Franke for similar 4-in-1 features, and its explicit 5-year warranty might give it an edge in terms of perceived long-term reliability against Franke’s typical 2-3 year warranty on electronic components.

Conclusion on Competition

Aquataps.co.uk appears to be strategically positioned as a strong value-for-money option in the UK boiling water tap market. It aims to offer premium features (like 4-in-1 and 5-in-1 functionalities, digital controls, and pull-out sprays) and robust warranties that challenge the higher-end brands, while maintaining prices significantly below the absolute market leaders. Its focus on UK-based service and next-day delivery further enhances its appeal to the domestic consumer base. For many, Aquataps could represent the sweet spot between high-end luxury and basic functionality, providing a compelling blend of features, service, and value.

Registering Your Aquatap Product for Warranty

Registering your new Aquatap product is a crucial step to ensure you can fully leverage the generous warranty offered by Aquataps.co.uk. The website prominently encourages this, stating, “To ensure you enjoy your Aquatap to its fullest potential, we strongly encourage you to register your warranty.” While the precise steps for registration are not detailed on the homepage, the process typically follows standard e-commerce practices for product registration.

Why Warranty Registration Matters

Activation of Coverage: Registration formally activates your warranty period. Without it, some manufacturers might require proof of purchase and date to validate a claim, which can complicate the process.
Streamlined Claims: When your product is registered, the manufacturer already has your details and product information on file. This significantly speeds up the warranty claim process should you encounter any issues, as they can quickly verify your purchase and warranty status.
Product Updates and Recalls: Registered customers are often the first to be notified about important product updates, safety information, or any potential recalls. This ensures you are kept informed about your appliance.
Customer Support: Having a registered product might give you access to more tailored customer support, as their team can immediately identify your model and purchase history.

Anticipated Steps for Warranty Registration

Based on common online practices, here’s how you would likely register your Aquatap product:

Locate the “Register Your Product” Section: The homepage text explicitly mentions “WARRANTY Register your product.” This suggests there is a dedicated page or section on their website for this purpose. Look for a link in the main navigation, footer, or within your ‘My Account’ area. Infotrack.co.uk Review
- Tip: If you cannot find a direct link, try performing a search on the Aquataps.co.uk website for “warranty registration” or “register product.”
Gather Necessary Information: Before you begin, have the following details ready:
- Your Personal Details: Name, email address, phone number, and delivery address.
- Purchase Date: The date you bought your Aquatap. This is vital for establishing the start of your warranty period.
- Retailer/Purchase Location: If bought directly from Aquataps.co.uk, this is straightforward. If purchased through a third-party, you’ll need to specify that.
- Product Model Name/Number: This identifies the specific tap model you purchased (e.g., Aquatap Classic, Aquatap Fizz Digital).
- Serial Number: This is the most crucial piece of information. The serial number is a unique identifier for your specific unit. It is usually found on the product packaging, on a sticker on the tap itself (often under the sink part), or on the boiler unit. Make sure to locate this before starting the registration process.
- Proof of Purchase (Optional but Recommended): While you may not need to upload it during registration, keep your invoice or receipt handy. Some registration forms might ask for an order number.
Complete the Online Form: Once you find the registration page, you will likely encounter an online form where you input the gathered information.
- Data Security: Ensure the page is secure (look for ‘https://’ in the URL and a padlock icon). Aquataps.co.uk’s homepage mentions protection by reCAPTCHA and Google Privacy Policy/Terms of Service, which indicates a general commitment to security.
Submission and Confirmation: After filling out all required fields, submit the form. You should receive an on-screen confirmation and, very likely, a confirmation email. Keep this email as proof of registration.

What the Warranty Covers

The homepage states:

5 YEAR WARRANTYON TAP: This covers the tap unit itself, including components like the spout, handle, and exterior finish, against manufacturing defects.
UP TO 5 YEAR WARRANTYON BOILER: This covers the heating and filtration unit that sits under the sink. The “up to” suggests there might be specific conditions or models that qualify for the full 5 years, which would be detailed in the full warranty terms.
1 YEAR WARRANTYON CHILLER: Applicable to models with chilled water functionality, this covers the cooling unit.

It’s highly recommended to thoroughly read the complete warranty terms and conditions, which are usually linked from the registration page or a dedicated “Terms & Conditions” or “Warranty” page on the website. These documents will detail: Cvbay.co.uk Review

What is covered and what is excluded (e.g., wear and tear, damage from improper installation or misuse).
The procedure for making a warranty claim.
Any conditions that might void the warranty (e.g., using non-authorised spare parts, improper maintenance).

By promptly registering your Aquatap, you are taking a proactive step to protect your investment and ensure you can fully benefit from their after-sales support should the need arise.

FAQ

What is Aquataps.co.uk?

Aquataps.co.uk is a UK-based online retailer specializing in filtered and instant boiling water taps, designed to offer convenience and efficiency for kitchens by providing instant hot, cold, filtered, and sometimes sparkling water directly from a single tap.

Is Aquataps.co.uk a legitimate company?

Yes, based on the information provided on their homepage, Aquataps.co.uk appears to be a legitimate company, operating as WPG Shop Ltd T/A Aquataps from a physical address in Basildon, Essex, UK. They provide contact details and a strong “Excellent” rating on Trustpilot.

What kind of products does Aquataps.co.uk sell?

Aquataps.co.uk sells various models of instant boiling water taps, including 4-in-1 taps (hot, cold, instant boiling, filtered cold water) and 5-in-1 “Fizz” taps (adding chilled and sparkling water options) with both classic and digital interfaces.

How much do Aquataps products cost?

Aquataps products range in price from approximately £449.99 for their entry-level 4-in-1 classic model, up to £1549.99 for their high-end 5-in-1 boiling, sparkling, and chilled water taps. Furnipol.co.uk Review

What warranty does Aquataps.co.uk offer?

Aquataps.co.uk offers a 5-year warranty on the tap itself, up to a 5-year warranty on the boiler unit, and a 1-year warranty on the chiller unit for applicable models.

Does Aquataps.co.uk offer installation services?

Yes, Aquataps.co.uk offers an installation service for their taps. They also state that an independent plumber can install the tap without affecting your product’s warranty.

How long does Aquataps installation take?

Aquataps indicates that installation takes only 2 hours.

Does Aquataps.co.uk offer next-day delivery?

Yes, Aquataps.co.uk advertises “NEXT DAY DELIVERY” within the UK for their products.

Does Aquataps.co.uk have UK-based customer service?

Yes, Aquataps.co.uk states that they provide “UK Based Customer Service” for their customers. Studysmarter.co.uk Review

How can I contact Aquataps.co.uk customer service?

You can contact Aquataps.co.uk customer service by phone at 01268 727823 or by email at [email protected].

What are Aquataps.co.uk’s working hours?

Aquataps.co.uk’s working hours are Monday to Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 4:00 PM.

Does Aquataps.co.uk have customer reviews?

Yes, Aquataps.co.uk prominently displays an “Excellent” rating on Trustpilot and provides a direct link to their Trustpilot reviews.

What is the Aquataps Filter Subscription Plan?

The Aquataps Filter Subscription Plan is designed to help customers never miss a filter change by providing a regular supply of replacement filters for their taps.

How do I cancel my Aquataps filter subscription?

While not explicitly detailed on the homepage, you would typically cancel your Aquataps filter subscription by logging into your account on Aquataps.co.uk, navigating to the “My Subscriptions” or “Orders” section, and following the cancellation instructions. If unavailable, contact their UK-based customer service directly. Malcolmcfoy.co.uk Review

Do I need to register my Aquatap product for warranty?

Yes, Aquataps.co.uk strongly encourages customers to register their product to ensure they can fully utilise their warranty and enjoy their tap’s full potential.

Where can I find the serial number for my Aquatap product for registration?

The serial number for your Aquatap product is typically found on the product packaging, on a sticker on the tap unit itself (often underneath the sink), or on the boiler unit.

Does Aquataps.co.uk offer sparkling water taps?

Yes, Aquataps.co.uk offers “Fizz” models, such as the Aquatap Fizz Digital and Aquatap Fizz, which provide filtered chilled carbonated (sparkling) water in addition to boiling and other water types.

What is the difference between a 4-in-1 and a 5-in-1 Aquatap?

A 4-in-1 Aquatap typically dispenses regular hot and cold water, instant boiling water, and filtered cold water. A 5-in-1 Aquatap adds an additional function, such as chilled sparkling water or ambient filtered water.

Are Aquataps products energy efficient compared to kettles?

Aquataps.co.uk’s blog states that boiling water taps offer instant hot water, saving energy and reducing waste compared to kettles, suggesting a focus on efficiency, though specific energy ratings are not listed on the homepage. Gleamerscleaning.co.uk Review

Can I download a brochure for Aquataps products?

Yes, Aquataps.co.uk provides a link on its homepage to “DOWNLOAD BROCHURE” for more information on their products.