blinds-2go.co.uk Refund Policy Explained

While the provided homepage text for blinds-2go.co.uk doesn’t explicitly detail their full refund policy word-for-word, it offers strong clues and direct references that allow us to infer its general structure and key components. For made-to-measure products, refund policies typically differ significantly from those for off-the-shelf items due to the custom nature of the goods. Blinds 2go addresses the most significant risk associated with custom orders through its prominent “SureSize Measurement Guarantee,” which acts as a form of product replacement policy for measurement errors.

Core Components of the Implied Refund/Replacement Policy

The mention of guarantees and terms and conditions points to a structured approach to customer satisfaction, particularly concerning potential issues.

• SureSize Measurement Guarantee: This is the cornerstone of their policy regarding incorrect sizing.

  • Purpose: It’s designed to alleviate customer anxiety about taking their own measurements for custom blinds.
  • Benefit: If a customer makes a mistake with their measurements, Blinds 2go offers a replacement blind. This is a significant benefit, as made-to-measure items are usually non-refundable if the customer is at fault for incorrect measurements.
  • Conditions: The phrase “T&Cs apply” indicates that there will be specific conditions governing this guarantee. These likely include:
    • Time Limit: A window within which the claim must be made (e.g., within 30 days of delivery).
    • Process: A specific process for reporting the error and arranging the replacement.
    • Scope: Whether it covers significant errors or minor discrepancies, and if there’s a limit to how many replacements are offered per order.
    • Proof of Error: Customers might need to re-measure and provide evidence of the initial error.
    • Fabric Choice: It’s probable the replacement will be for the same fabric and type as the original order, adjusted to the new measurements.
  • Nature: This is a replacement policy for customer-induced measurement errors, rather than a traditional refund.
• 5-Year Guarantee: This guarantee, standard on their products, relates to defects in materials or workmanship, implying a different aspect of their return policy.

  • Purpose: To assure customers of the product’s quality and durability.
  • Benefit: If the blind develops a fault within five years due to manufacturing defects or material issues, the customer can likely seek repair, replacement, or potentially a refund depending on the nature and severity of the fault.
  • Conditions: As with SureSize, this will have “T&Cs apply.” Typical conditions for product guarantees include:
    • Exclusions: Damage from misuse, improper installation (despite fitting guides), normal wear and tear, or accidental damage are usually excluded.
    • Proof of Purchase: Required to validate the guarantee.
    • Inspection: The company may require inspection of the faulty product.
    • Remedy: The company’s discretion on whether to repair, replace, or refund, with replacement being common.

General E-commerce Refund Principles for Custom Goods

While specific policy details would be found in their full Terms & Conditions or FAQ section, general principles apply to made-to-measure items in the UK, guided by consumer law.

• Right to Cancel (Before Manufacture): Customers typically have a right to cancel an order before the manufacturing process begins, often within a short cooling-off period (e.g., 24-48 hours). Once production starts, cancellation and full refunds become highly improbable for custom goods.
• Faulty Goods (Consumer Rights Act 2015): Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described.
  • If a blind arrives faulty (e.g., damaged in transit, manufacturing defect not caused by customer’s actions), the customer has a right to reject the goods for a full refund within 30 days.
  • After 30 days, or if the customer chooses not to reject, they have a right to a repair or replacement. If repair or replacement is not possible or fails, then a partial or full refund can be sought.
• “Change of Mind” Returns: For made-to-measure products, the right to return simply because a customer changed their mind is generally not applicable. Since the item is custom-made to their specific measurements and cannot be resold, retailers are not legally obligated to accept returns for non-faulty goods based on preference. This is why the free sample service is so important.
• Process for Returns: Any return or replacement process would typically involve contacting customer service (via phone 0800 862 0464 or the Contact Us form), providing order details, and following their instructions for return shipping or collection.

In summary, Blinds 2go’s refund policy, while not fully detailed on the homepage, is clearly designed around supporting customers with their bespoke products. The SureSize Guarantee is a standout feature addressing measurement errors, while the 5-year guarantee covers product quality. For full specifics, any potential customer should always refer to the detailed Terms & Conditions or the Help Center on the blinds-2go.co.uk website before making a purchase. electricalsonline.co.uk Features