Cleanedwithcare.co.uk Review

Based on checking the website Cleanedwithcare.co.uk, the service appears to be a legitimate roof moss removal and cleaning contractor operating in various counties across the UK. The site provides essential details about their services, safety protocols, and operational areas, which is a good start. However, a comprehensive review also highlights areas where more transparency and typical website features could significantly enhance user trust and overall service perception.

Overall Review Summary:

Service Offered: Professional roof moss removal and cleaning using manual scraping and biocidal wash.
Safety Measures: Emphasises use of cherry pickers/access towers, trained staff (IPAF, PASMA), and Safecontractor accreditation.
Guarantee: 5-year moss-free guarantee with reapplication if moss regrows.
Pricing: No fixed price list; provides custom quotes within 24 hours.
Insurance: Claims to provide proof of insurance upon enquiry.
Coverage Areas: Operates in Bedfordshire, Berkshire, Buckinghamshire, Cambridgeshire, Gloucestershire, Hampshire, Hertfordshire, Northamptonshire, Oxfordshire, Surrey, Warwickshire, West Sussex, Wiltshire.
Contact: Phone numbers provided for enquiries.
Online Presence: Website appears to be the primary online presence; no clear social media links or customer review platforms directly visible.
Trust Signals: Lacks readily available customer testimonials, case studies, or a clear ‘About Us’ section detailing company history or team.

While Cleanedwithcare.co.uk outlines its core service, safety procedures, and a robust guarantee, the website could benefit from a more comprehensive approach to building customer trust online. For example, a dedicated ‘About Us’ page providing insights into the company’s journey, values, and team would be invaluable. Furthermore, readily accessible customer testimonials, case studies, or even a portfolio of completed work would offer tangible proof of their expertise and reliability. The absence of direct links to social media profiles or third-party review platforms (like Google Reviews or Trustpilot) means potential customers have to actively search for external validation, which can hinder the decision-making process.

Best Alternatives for Home Maintenance & Cleaning Services (UK):

ServiceMaster Clean: A well-established, global brand offering a wide array of professional cleaning services, including disaster restoration, carpet cleaning, and commercial cleaning. Known for their rigorous training and quality standards.
Chem-Dry: Specialises in carpet and upholstery cleaning with a focus on quick-drying, eco-friendly solutions. They have a strong franchise network across the UK, offering local, reliable service.
Merry Maids: Focuses on domestic cleaning services, providing regular or one-off cleans with insured and trained staff. They offer a personalised service based on client needs.
Fantastic Services: A comprehensive platform offering various home services, including cleaning, gardening, pest control, and handyman services. They operate through a network of vetted professionals.
Safeclean: An expert in carpet, upholstery, and hard floor cleaning, also offering stain removal and protective treatments. Part of the Guardsman Group, ensuring high standards and guarantees.
Locus Cleaners: Offers a range of domestic and commercial cleaning services across London and surrounding areas. They pride themselves on efficiency, reliability, and customer satisfaction.
MyBuilder: While not a direct service provider, MyBuilder is an excellent platform for finding vetted local tradespeople, including roof cleaners and general cleaning contractors. You can post a job and receive quotes from interested professionals with reviews.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Table of Contents

Cleanedwithcare.co.uk Review & First Look

Cleanedwithcare.co.uk presents itself as a specialist in roof moss removal and cleaning, aiming to tackle a common homeowner headache. Upon a first glance, the website’s design is straightforward and functional, focusing on getting key information across quickly. The primary call to action is clear: “Call Now” or “Get A Quote.” This direct approach is typical for service-based businesses that rely on immediate customer engagement. The site immediately addresses the core problem – moss on roofs leading to blockages and damage – and positions itself as the solution.

Initial Impressions of the Homepage Content

The homepage acts as the main sales pitch, detailing the service, methodology, and guarantees. It immediately highlights key differentiators such as manual moss removal, the use of cherry pickers for safety, and applying a biocidal wash. This directness is appreciated, as it tells a potential customer exactly what they can expect. However, the lack of immediate visual proof, like before-and-after galleries or video testimonials, means the user must rely solely on the written word. In an age where visuals are paramount for trust, this is a missed opportunity. The mention of “Safecontractor accredited business” is a strong trust signal, indicating a commitment to health and safety regulations.

Key Information and Missing Elements

The website does a decent job of providing essential operational information: contact numbers, service areas, and a brief FAQ section covering common concerns like why moss is bad and how they remove it. However, critical elements often found on professional business websites are notably absent. There’s no easily discoverable ‘About Us’ section to learn about the company’s history, mission, or the team behind the service. Customer testimonials, while mentioned implicitly through claims of “client satisfaction,” are not explicitly showcased with names, dates, or photos, which would significantly boost credibility. Furthermore, no clear social media links are provided, limiting avenues for engagement and external validation of their reputation.

Cleanedwithcare.co.uk Pros & Cons

When evaluating any service provider, it’s crucial to weigh up what they do well against areas where they could improve. For Cleanedwithcare.co.uk, there are clear strengths that appeal to potential customers, particularly around safety and guarantees, but also notable omissions that might cause some hesitation.

Advantages of Using Cleanedwithcare.co.uk

Strong Safety Protocols: The website prominently features their commitment to health and safety, mentioning the use of cherry pickers, access towers, and staff training (IPAF, PASMA qualifications). Their “Safecontractor accredited business” status is a significant plus, indicating adherence to rigorous safety standards. This is crucial for high-risk jobs like roof cleaning.
Clear 5-Year Guarantee: Offering a “Moss Free Guarantee!” for a minimum of 5 years, with a promise to reapply the chemical at no further cost if moss regrows, is a powerful assurance. This demonstrates confidence in their product (Algoclear Pro Professional) and service longevity, offering peace of mind to homeowners.
Manual Moss Removal: The emphasis on manually scraping moss, rather than pressure washing, is a significant advantage. Pressure washing can damage roof tiles, so their method signals a careful, non-destructive approach to roof maintenance.
Professional Equipment and Chemicals: They state they use “market leading equipment” and “market leading biocidal roof wash product” (Algoclear Pro Professional), suggesting an investment in effective, professional-grade solutions. This implies a higher quality outcome compared to less equipped operators.
Transparency on Quotation: The promise of a fast, written quotation within 24 hours, including proof of insurance and training, is a good practice. It helps build trust by pre-emptively addressing common customer concerns about legitimacy and coverage.
Defined Service Areas: Clearly listing the counties they serve (Bedfordshire, Berkshire, Buckinghamshire, etc.) helps potential customers quickly determine if they fall within the service radius, streamlining the enquiry process.

Areas for Improvement and Potential Drawbacks

Lack of Customer Testimonials/Reviews: While the site claims “client satisfaction,” there are no direct customer reviews, testimonials, or case studies visibly displayed. In today’s digital age, social proof is paramount, and its absence can raise questions about the breadth of their satisfied customer base.
No Online Portfolio/Gallery: A service like roof cleaning benefits immensely from before-and-after photos or video footage. The website lacks any visual evidence of their work, which could help demonstrate their capabilities and the quality of their results.
Limited Company Information: There is no dedicated ‘About Us’ page or section providing details about the company’s history, values, the team members, or their expertise. This makes it harder for potential customers to connect with the brand and understand its ethos.
Absence of Social Media Presence: No links to social media profiles (Facebook, Instagram, LinkedIn, etc.) are visible. A strong social media presence can offer additional avenues for customer interaction, showcasing work, and building community trust.
No Online Booking/Instant Quote Tool: While they promise a 24-hour quote, the absence of an instant online estimator or booking system might deter customers seeking immediate convenience. Many modern service websites offer these features to streamline the initial enquiry.
Reliance on Phone for Initial Enquiry: The repeated “Call Now” prompts, while direct, might not appeal to users who prefer email, online forms, or chat for initial contact, especially outside of business hours.
General Website Design: The website is functional but lacks a modern aesthetic or advanced interactive elements that could enhance user experience and engagement.

How to Cancel Cleanedwithcare.co.uk Service

For any service-based contract, understanding the cancellation process is crucial, even if not explicitly detailed on the main landing page. While Cleanedwithcare.co.uk doesn’t offer a subscription model in the traditional sense, their service involves a one-off project with a 5-year guarantee. Therefore, cancellation would primarily relate to cancelling an agreed-upon job before it commences or addressing issues related to the guarantee. Pinnacleinsolvency.co.uk Review

Cancelling an Agreed Service

If you’ve received a quotation and agreed to proceed with Cleanedwithcare.co.uk for roof moss removal, but then need to cancel before the work begins, the most direct approach is to contact them immediately.

Phone Call: The website prominently displays phone numbers (01494 355645, 01494 355304). A direct phone call during their stated working hours (Mon – Fri: 9:00 – 5:00) is likely the quickest way to communicate your cancellation. Be prepared to provide your name, address, and any reference number from your quotation.
Written Communication: It’s always a good practice to follow up a phone call with written communication, such as an email, to create a record. While no direct email address is clearly visible on the homepage, it might be included in the written quotation they provide. If not, a contact form (if available on a ‘Contact Us’ page, which isn’t linked from the main page) would be the next best option. This ensures you have proof of your cancellation request.

Addressing the 5-Year Moss-Free Guarantee

The 5-year guarantee means that if moss regrows within that period, Cleanedwithcare.co.uk promises to return and reapply the chemical at no further cost. This isn’t a cancellation in the typical sense, but rather an invocation of their service agreement.

Contacting for Guarantee Claim: Should you need to activate the guarantee, you would use the same contact methods: call their provided numbers or use any contact information from your original service agreement. Clearly state that you are calling to claim the guarantee and provide details of the issue.
Documentation: It’s advisable to keep a copy of your original quotation, invoice, and any communication with Cleanedwithcare.co.uk regarding the service. This documentation will be vital if you need to enforce the guarantee later.

Given the nature of a project-based service, there wouldn’t typically be a ‘subscription’ to cancel. The process revolves around clear communication regarding the one-off service or the subsequent guarantee. Always ensure any cancellation or guarantee claim is communicated effectively and, ideally, confirmed in writing.

Cleanedwithcare.co.uk Pricing

Understanding the pricing structure for a service like roof cleaning is often a key factor for homeowners. Cleanedwithcare.co.uk clearly states that they do not have a fixed price list, which is common for services that involve highly variable factors.

How Pricing is Determined

The website explicitly mentions that the cost of roof cleaning “does vary immensely” and is dependent on several unique variables for each property. This approach allows for tailored pricing that accurately reflects the scope of work rather than a generic, potentially inaccurate, flat rate. The key factors influencing the cost include: Returnmypension.co.uk Review

The size of your roof: Larger roofs naturally require more time, labour, and materials, directly impacting the overall cost.
The type of tile on your roof: Different roof tile types (e.g., concrete, clay, slate) can have varying textures and fragilities, influencing the cleaning method and time required. Some tile types might be more susceptible to damage, necessitating a more delicate approach.
The area surrounding your property and the access equipment we need to use to clean your roof: This is a critical factor. Easy access for a cherry picker or access tower will result in a different cost compared to properties with restricted access, requiring more complex scaffolding or manual setup. Safety considerations and the time taken for equipment setup play a significant role here.

Obtaining a Quotation

Cleanedwithcare.co.uk offers a specific process for obtaining a price:

Fixed Price Quotation within 24 Hours: They promise to provide a “fixed price quotation within 24 hours of your enquiry.” This is a reasonable timeframe, allowing them to assess the specific details of your roof.
Initial Enquiry: To get a quote, you need to make an initial enquiry by calling them directly on 01494 355304. The website also mentions an option to “request a quote,” which likely leads to an online form, though the primary call to action is the phone number.
What to Expect in the Quote: They state that the written quotation will include “proof or our insurance and training for working at height, IPAF and PASMA qualifications.” This is a significant positive, as it demonstrates their commitment to transparency and professionalism upfront.

Pricing Spectrum and Value

The company positions their prices as being “middle of the pricing spectrum.” They caution against both excessively low prices (which might indicate shortcuts or lack of insurance) and “extortionate rip off” prices. This suggests they aim to offer a competitive yet fair price that reflects the quality of their equipment, training, and the 5-year guarantee. While the absence of a public price list might seem inconvenient at first, it’s a standard practice for custom service work where site-specific variables are paramount. The focus on providing a detailed, written quote with proof of credentials adds value to their pricing model.

Cleanedwithcare.co.uk vs. Competitors

When evaluating a service like roof moss removal, it’s natural to compare Cleanedwithcare.co.uk with other providers in the market. The UK cleaning services landscape is diverse, ranging from small local businesses to larger, established franchises. Cleanedwithcare.co.uk carves out its niche by focusing specifically on roof moss removal, emphasising safety, specialized equipment, and a significant guarantee.

Specialisation vs. General Cleaning Services

Cleanedwithcare.co.uk’s Specialisation: Their website clearly indicates a deep specialisation in roof moss removal and treatment. This focus means they likely have refined processes, dedicated equipment (like cherry pickers), and specific expertise in dealing with roof ecosystems and tile types. For homeowners specifically concerned about roof moss, a specialist might be preferred over a general exterior cleaner.
General Exterior Cleaners: Many companies offer a broader range of exterior cleaning services, including patio cleaning, gutter cleaning, and pressure washing of various surfaces. While some may include roof cleaning, it might not be their primary focus, and their methods might vary (e.g., more reliance on pressure washing, which Cleanedwithcare.co.uk explicitly avoids for roofs). These generalists might offer convenience if you need multiple services, but potentially less specialised expertise for roofs.

Safety and Accreditation

Cleanedwithcare.co.uk’s Approach: Their emphasis on “Safecontractor accredited business,” IPAF, and PASMA qualifications sets a high bar for safety and professionalism. This indicates a commitment to industry standards and safe working practices, which is paramount for work at height.
Competitor Standards: The level of safety accreditation can vary widely among competitors. Smaller or less established businesses might not have the same certifications or invest as heavily in specialised equipment like cherry pickers, potentially relying on ladders or less safe access methods. Homeowners should always inquire about insurance and safety accreditations when considering roof work.

Guarantees and Aftercare

Cleanedwithcare.co.uk’s 5-Year Guarantee: A 5-year “Moss Free Guarantee!” is a significant competitive advantage. It demonstrates long-term confidence in their methods and the biocidal product used, offering substantial peace of mind to the customer. This type of extended guarantee is not universally offered by all roof cleaning services.
Competitor Guarantees: Other companies might offer shorter guarantees, or none at all, particularly if they use less effective treatments or methods. Some may offer satisfaction guarantees for the immediate clean but not for future moss regrowth prevention. This difference in guarantee length and scope is a crucial point of comparison.

Pricing Models and Transparency

Cleanedwithcare.co.uk’s Custom Quotes: Their model of providing custom, fixed price quotations within 24 hours based on specific roof characteristics is typical for complex service work. They also state they are in the “middle of the pricing spectrum,” suggesting a balance between cost and quality.
Competitor Pricing: Some competitors might offer rough estimates over the phone or online, while others might provide more immediate, but less precise, pricing tools. The cheapest option isn’t always the best, especially for roof work where quality and safety are paramount. Homeowners should compare detailed written quotes, including what exactly is covered, insurance details, and any guarantees.

In summary, Cleanedwithcare.co.uk positions itself as a safe, professional, and long-term solution for roof moss, backed by a strong guarantee. While other companies may offer broader cleaning services or potentially lower upfront costs, Cleanedwithcare.co.uk’s specialisation, safety focus, and robust guarantee could make it a compelling choice for those prioritising durability and risk mitigation in roof maintenance.

FAQ

What services does Cleanedwithcare.co.uk offer?

Cleanedwithcare.co.uk primarily offers professional roof moss removal and cleaning services, including manual moss scraping and the application of a market-leading biocidal roof wash. Carnival.co.uk Review

What areas does Cleanedwithcare.co.uk serve?

They serve several counties in the UK, including Bedfordshire, Berkshire, Buckinghamshire, Cambridgeshire, Gloucestershire, Hampshire, Hertfordshire, Northamptonshire, Oxfordshire, Surrey, Warwickshire, West Sussex, and Wiltshire.

How does Cleanedwithcare.co.uk remove moss from roofs?

They manually scrape moss from each tile, ridge tile, and hip tile using hoes on extension poles, typically accessing the roof from a cherry picker or access tower for safety.

Does Cleanedwithcare.co.uk use pressure washing for roof cleaning?

No, the website states they “never use ladders on the roof” and specifically avoids pressure washing (jet washing) to prevent damage to roof tiles.

What chemical do they apply to prevent moss regrowth?

They apply Algoclear Pro Professional, a market-leading biocidal roof wash, which is designed to gently cleanse the roof and prevent future moss growth.

What is the Cleanedwithcare.co.uk guarantee?

They offer a “Moss Free Guarantee!” for a minimum of 5 years. If moss regrows within this period, they will return and reapply the chemical at no further cost. Davidbrightestates.co.uk Review

How much does roof cleaning cost with Cleanedwithcare.co.uk?

They do not have a fixed price list. The cost varies based on the size of the roof, type of tiles, and accessibility of the property, requiring a custom quotation.

How can I get a quote from Cleanedwithcare.co.uk?

You can get a fixed price quotation within 24 hours by making an initial enquiry, typically by calling them on their provided phone numbers.

Will the quotation include proof of insurance?

Yes, the website states that their written quotation will include proof of their insurance and training qualifications for working at height.

Are Cleanedwithcare.co.uk staff trained for working at height?

Yes, they claim their staff receive heavy investment in training and hold IPAF and PASMA qualifications for safe working at height.

Is Cleanedwithcare.co.uk accredited?

Yes, they are a “Safecontractor accredited business,” which indicates adherence to rigorous health and safety standards. Whizsolutions.co.uk Review

How do they protect surrounding areas during cleaning?

They clear and cover surrounding areas with tarpaulin to collect moss and waste, and disconnect downpipes to prevent blockages in soakaways.

What are Cleanedwithcare.co.uk’s operating hours?

Their stated operating hours for calls are Monday to Friday, 9:00 AM to 5:00 PM.

Is it bad to have moss on a roof?

Yes, moss left to grow on a roof can eventually cause serious damage to roof tiles, as freezing moss expands, leading to cracks and breaks.

How long does the biocidal roof wash keep the roof moss-free?

The applied biocidal roof wash is guaranteed to keep your roof moss-free for a minimum of 5 years.

What if I need to cancel a service agreement with Cleanedwithcare.co.uk?

If you need to cancel an agreed-upon service before it begins, it is best to contact them immediately via phone and follow up with written communication for a record. Themiltonsurgery.co.uk Review

Does Cleanedwithcare.co.uk offer any other cleaning services?

Based on the homepage text, their primary and explicitly advertised service is roof moss removal and cleaning; no other services are mentioned.

How does Cleanedwithcare.co.uk ensure staff safety?

They use an 18-meter tracked cherry picker or access tower wherever physically possible and invest heavily in staff training and accreditation to ensure staff safety.

What information should I provide when requesting a quote?

While not explicitly stated, you should be prepared to provide your address, details about your roof (e.g., size, type of tiles if known), and any access challenges.

Does Cleanedwithcare.co.uk have customer reviews or testimonials on their website?

While they mention client satisfaction, no specific customer reviews, testimonials, or a portfolio of past work are visibly displayed on the homepage.

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