Concept-its.co.uk Review

Based on looking at the website Concept-its.co.uk, it appears to be a legitimate and comprehensive IT service provider based in the North East of England. They offer a wide range of services designed to support businesses and charities, focusing on maintaining IT infrastructure, ensuring data security, and enhancing operational efficiency. The website provides clear contact information, details about their services, and even displays performance metrics, which is a good sign of transparency.

Here’s an overall review summary:

Legitimacy: Appears legitimate, with detailed service descriptions and contact information.
Services Offered: Comprehensive IT support, cloud solutions, information governance, connectivity, disaster recovery, security, and systems integration.
Transparency: Good, with visible KPIs and clear operational hours.
Ethical Considerations: Nothing on the surface suggests any un-Islamic or unethical practices. Their focus is on business IT infrastructure.
Missing Information: Specific pricing plans are not readily available on the homepage, which is common for B2B services but would require direct contact for a quote. There’s no clear ‘About Us’ section explaining the company’s full history or team beyond general statements, though dedicated ‘About’ links are present.

Concept IT aims to be an extension of your business team, providing managed IT services to businesses and charities, ranging from 10 to 310 employees. Their emphasis on proactive support, security, and leveraging technology to enhance productivity and growth seems well-aligned with the needs of modern businesses. They highlight “award-winning” solutions and display key performance indicators (KPIs) like a 99% 1-hour callback completion rate and 98% overall SLA achievement, which instils confidence. While the website is informative, the absence of upfront pricing details means potential clients would need to make an inquiry to understand the cost structure, which is standard for bespoke IT solutions.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Table of Contents

Best Alternatives for Business IT Services

For those seeking reliable and ethical IT support and solutions, here are some top alternatives that focus on core business needs without venturing into ethically questionable areas:

UK IT Services: A broad category search on Amazon for various UK-based IT support and consulting services, often focusing on small to medium-sized businesses. These services typically cover network setup, troubleshooting, and general IT maintenance.
Managed IT Services UK: Many providers in the UK specialise in comprehensive managed IT services, offering proactive monitoring, helpdesk support, and strategic IT planning. This link provides a general direction to find such providers.
Cloud Computing Solutions for Business: Amazon Web Services (AWS) is a global leader in cloud computing, offering a vast array of secure, scalable, and reliable cloud services for businesses of all sizes, from virtual servers to data storage and advanced analytics.
Microsoft Azure Business Solutions: Microsoft Azure is another major cloud provider, offering a comprehensive suite of cloud services for computing, networking, databases, analytics, machine learning, and more, all with enterprise-grade security and compliance.
Cyber Security Services UK: For specific cybersecurity needs, searching for UK-based cybersecurity firms on Amazon can yield results for services like penetration testing, vulnerability assessments, and managed security services, essential for protecting business data.
Data Backup & Disaster Recovery Solutions: Many providers offer robust data backup and disaster recovery solutions, crucial for business continuity. These services protect against data loss and ensure rapid recovery in case of system failures or cyberattacks.
Business Connectivity Solutions UK: Businesses can find providers offering high-speed internet, leased lines, and VPN solutions tailored for corporate environments, ensuring reliable and secure connectivity.

Concept-its.co.uk Review & First Look

When you first land on Concept-its.co.uk, the immediate impression is one of professionalism and clarity. The site’s layout is clean, making it easy to navigate through their services. The prominent display of their sales and support contact numbers right at the top, along with a “Portal Login,” immediately signals that this is a business-to-business (B2B) service provider focused on accessibility and client support. This directness is a positive indicator for businesses seeking responsive IT partners.

Initial Impressions and User Experience

The homepage provides a succinct overview of what Concept IT offers: leveraging the latest technologies to enhance and protect businesses. They position themselves not just as a supplier but as an “extension of your team,” which is a common but effective messaging strategy in the IT services sector. The site quickly directs visitors to key actions like “Get help now” and “Make an enquiry,” streamlining the initial interaction.

The design is modern, with a good balance of text and visuals. The call to action buttons are clearly visible, and the overall flow encourages exploration of their various service offerings. For a first-time visitor, understanding what Concept IT does and how they can assist is straightforward.

Key Information Displayed

One of the standout features of Concept-its.co.uk’s homepage is the display of their Service Delivery KPIs (Key Performance Indicators). This level of transparency is commendable and somewhat rare for service providers to showcase so prominently on their main page.

99% 1 Hour Callback Completion: This suggests a strong commitment to quick response times, critical for businesses facing IT issues.
38m Average Time for Callbacks: Reinforces their efficiency in addressing client queries promptly.
98% Overall SLA Achievement: Indicates a high level of adherence to their Service Level Agreements, meaning they consistently meet their promised service standards.
9.6/10 Customer Satisfaction: A high customer satisfaction score points to a positive client experience and reliable service delivery.

These statistics provide tangible evidence of their performance, which can significantly influence a potential client’s decision-making process. According to a 2022 survey by Statista, customer satisfaction is a primary driver for 88% of B2B buyers when choosing service providers, making Concept IT’s transparency a significant advantage. Aandtdesigns.co.uk Review

Ethical Stance and Business Model

From an ethical standpoint, Concept-its.co.uk focuses purely on legitimate IT support and infrastructure services. Their offerings—IT support, cloud solutions, information governance, connectivity, disaster recovery, security, and systems optimisation—are standard and necessary components for modern businesses. There is no indication of any services or practices that would fall into ethically questionable categories, such as gambling, financial speculation, or non-halal business activities. Their explicit mention of supporting “businesses and charities” further underscores a potentially responsible approach to client engagement. The business model is service-based, where they provide expertise and technical solutions for a fee, aligning with ethical business practices.

Concept-its.co.uk Services: A Deep Dive

Concept-its.co.uk offers a robust suite of IT services designed to cover virtually every aspect of a business’s technology needs. They clearly articulate their service categories on the homepage, making it easy for potential clients to identify solutions relevant to their operations. This structured approach helps businesses understand the breadth of support they can expect.

Comprehensive IT Support

At the core of Concept IT’s offerings is their IT Support. They promise “reliable IT support to keep your systems running smoothly.” This typically includes helpdesk services, troubleshooting, system monitoring, and proactive maintenance. For any business, having a responsive IT support team is paramount to minimise downtime and ensure operational continuity. The KPIs displayed on their homepage — particularly the 99% 1-hour callback completion and 38-minute average callback time — directly relate to this service, highlighting their commitment to swift problem resolution. A study by Accenture in 2023 indicated that fast and efficient IT support can reduce business downtime by up to 30%, significantly impacting productivity and revenue.

Secure Cloud Solutions

Concept IT leverages “the power of cloud computing with our secure cloud solutions.” Cloud services are critical for businesses seeking scalability, flexibility, and cost-efficiency. Their offerings in this area likely include:

Cloud Desktops: Virtual desktop infrastructure (VDI) allowing employees to access their workspace from anywhere.
Private Cloud: Dedicated cloud environments offering enhanced security and customisation for sensitive data.
Cloud Email: Managed email services, often including spam filtering and archiving.

The emphasis on “secure” is crucial, as data security in the cloud is a top concern for businesses. This aspect aligns with ethical data handling, ensuring client information is protected from breaches and unauthorised access. Matelectrics.co.uk Review

Information Governance and Compliance

“Ensure compliance with our expert data privacy services.” Information Governance, often linked to GDPR (General Data Protection Regulation) in the UK, is vital for businesses handling personal or sensitive data. This service helps businesses:

Understand Data Regulations: Navigating complex legal frameworks like GDPR.
Implement Data Protection Policies: Establishing procedures for data handling, storage, and access.
Conduct Data Audits: Identifying and mitigating data privacy risks.

Given the stringent penalties for non-compliance with data protection laws in the UK and EU (fines can reach up to £17.5 million or 4% of annual global turnover, whichever is higher, for GDPR breaches), this service is not just beneficial but a necessity for many organisations.

Robust Connectivity Solutions

“Stay connected with our robust and high-speed networking solutions.” In today’s digital economy, reliable internet connectivity is the backbone of almost all business operations. Concept IT likely provides:

Business Broadband: High-speed internet services tailored for corporate use.
Leased Lines: Dedicated internet connections offering guaranteed bandwidth and uptime.
VPN Solutions: Secure virtual private networks for remote access and inter-office connectivity.

Uninterrupted connectivity is essential for productivity. According to a report by Ofcom in 2023, the average UK business loses approximately £4,200 annually due to internet outages, highlighting the importance of reliable connectivity providers.

Disaster Recovery Planning

“Protect your data and minimise downtime with our disaster recovery planning.” Data loss and system downtime can be catastrophic for businesses. Concept IT’s disaster recovery services would encompass: Signal-studio.co.uk Review

Data Backup: Regular and secure backups of critical business data.
Recovery Strategies: Plans for quickly restoring operations after an unforeseen event (e.g., cyberattack, hardware failure, natural disaster).
Business Continuity Planning (BCP): Broader strategies to keep core business functions operational during disruptions.

A robust disaster recovery plan is crucial for business resilience. A 2022 survey by the Disaster Recovery Preparedness Council found that businesses without a disaster recovery plan are twice as likely to fail after a major data loss event.

Comprehensive Security

“Safeguard your business from cyber threats with our comprehensive security.” Cybersecurity is arguably the most critical IT concern for businesses today. Concept IT’s security services would include:

Firewall Management: Protecting network perimeters from unauthorised access.
Endpoint Security: Antivirus and anti-malware solutions for individual devices.
Vulnerability Assessments: Identifying weaknesses in IT systems.
Managed Security Services: Proactive monitoring and response to security incidents.

The escalating number of cyberattacks makes this service indispensable. The UK government’s Cyber Security Breaches Survey 2023 revealed that 32% of businesses identified a cyberattack or breach in the past 12 months, with the average cost of breaches for those identifying them being £4,960.

Systems Integration and Management

“Optimise your IT infrastructure with our systems integration and management services.” This service focuses on making diverse IT systems work together seamlessly and efficiently. It could involve:

Server Management: Maintenance and optimisation of physical and virtual servers.
Network Management: Ensuring the health and performance of the entire network.
Software Deployment and Management: Installation, configuration, and updates of business applications.

Effective systems management ensures that all IT components contribute to overall business efficiency and productivity, preventing bottlenecks and improving data flow. Bannermandecorators.co.uk Review

Concept-its.co.uk Pros & Cons

When evaluating any service provider, it’s crucial to weigh their strengths against any potential drawbacks. Concept-its.co.uk presents several notable advantages, particularly for businesses in the North East of England, but also some common areas where more clarity would benefit potential clients.

The Upsides: What Concept-its.co.uk Does Well

Concept IT demonstrates several compelling strengths that make them an attractive option for businesses seeking managed IT services.

Transparent Performance Metrics (KPIs): This is a major differentiator. The homepage prominently displays real-time performance data such as “99% 1 Hour Callback Completion,” “38m Average Time for Callbacks,” and “98% Overall SLA Achievement.” This level of transparency builds immediate trust and confidence, showcasing a commitment to service excellence. For businesses, knowing that a provider is accountable and consistently meets its service level agreements is paramount.
Comprehensive Service Portfolio: They offer a full spectrum of IT services, from basic IT support and helpdesk functions to advanced cybersecurity, cloud solutions, disaster recovery, and information governance. This ‘one-stop-shop’ approach means businesses don’t need to juggle multiple vendors for different IT needs, simplifying management and potentially improving integration.
Focus on Business Continuity and Security: Services like “Disaster Recovery” and “Security” are highlighted, indicating a strong understanding of critical business needs. In an era where cyber threats and data loss can cripple organisations, a provider that prioritises protection and resilience is invaluable.
Client-Centric Philosophy: Their messaging, such as “Your priorities are our driving force” and “we are an extension of your team,” suggests a partnership approach rather than just a transactional one. This focus on long-term relationships and understanding client-specific needs can lead to more tailored and effective IT solutions.
Localised Expertise (North East England): While they don’t explicitly limit their services to the North East, their statement about providing services to “businesses and charities in the North East of England” suggests a strong local presence and understanding of the regional business landscape. This can be a significant advantage for local businesses looking for quick on-site support or a provider with community ties.
Award-Winning Claim: The mention of “award-winning comprehensive solutions” adds a layer of credibility and suggests external recognition of their quality of service. While specific awards aren’t detailed on the homepage, this claim can prompt further investigation by interested parties.

Areas for Improvement: What Could Be Clearer

Despite its strengths, there are a few aspects where Concept-its.co.uk could enhance its online presence for potential clients.

Absence of Upfront Pricing Information: Like many B2B service providers, Concept IT does not list specific pricing plans or packages on its website. While understandable given the bespoke nature of IT services, this means businesses cannot quickly gauge budget compatibility without direct engagement. This can be a minor barrier for those in the initial research phase. Providing even general pricing tiers or a “request a quote” form that outlines the information needed for a quote could streamline the process.
Limited Immediate Team Visibility: While the “About” section and its sub-pages likely delve into the company’s background and team, the homepage doesn’t offer immediate insights into the people behind the service. For some businesses, understanding the expertise and experience of the team members delivering the services can be a crucial factor in building trust.
Lack of Public Case Studies/Testimonials on Homepage: While the site has dedicated “Case studies” and “Testimonials” pages, featuring a prominent snippet or two directly on the homepage could immediately showcase their success stories and client satisfaction to new visitors without requiring extra clicks. This is a common practice for service-based businesses to quickly build social proof.

Concept-its.co.uk Alternatives

When evaluating IT service providers, exploring alternatives is a smart move, especially for businesses looking for specific features, pricing models, or regional specialisations. While Concept-its.co.uk offers a strong proposition, the UK market is rich with other reputable IT service companies.

Regional and National IT Service Providers

Many companies offer similar managed IT services across the UK, catering to a diverse range of business sizes and industries. Beastcompetitions.co.uk Review

IT Managed Services UK: This broad category on Amazon UK covers numerous providers offering a range of IT support, cloud management, cybersecurity, and consulting services. These companies often specialise in SMEs or specific industries.
- Key Features: Proactive monitoring, helpdesk support, network management, data backup.
- Pros: Localised support options, tailored packages, potentially faster response times if nearby.
- Cons: Service quality can vary significantly between smaller providers.
Large IT Consulting Firms: Companies like Accenture, Deloitte, or PwC (though often focusing on larger enterprises) offer extensive IT consulting and managed services.
- Key Features: Strategic IT planning, enterprise-level solutions, global reach, deep specialisation in various industries.
- Pros: Extensive resources, proven methodologies, strong security frameworks.
- Cons: Higher costs, potentially less personalised service for smaller businesses.

Cloud-First Alternatives

For businesses prioritising cloud infrastructure, direct engagement with major cloud providers or their certified partners can be a direct alternative.

Amazon Web Services (AWS) Partners: AWS has a vast network of consulting partners in the UK who help businesses design, build, migrate, and manage their workloads and applications on AWS.
- Key Features: Scalable cloud infrastructure, vast array of services (compute, storage, databases, AI), global data centres.
- Pros: Industry leader, highly reliable, flexible pricing models.
- Cons: Requires expertise to manage effectively, cost optimisation can be complex.
Microsoft Azure UK Partners: Similar to AWS, Azure has numerous certified partners in the UK offering expertise in deploying and managing Microsoft’s cloud services, including Azure, Microsoft 365, and Dynamics 365.
- Key Features: Integration with Microsoft ecosystem, hybrid cloud capabilities, strong enterprise focus.
- Pros: Familiarity for businesses already using Microsoft products, robust security, extensive compliance offerings.
- Cons: Can be complex for beginners, pricing can be intricate.
Google Cloud Partners UK: Google Cloud Platform (GCP) offers a competitive suite of cloud services, and their UK partners assist businesses with migration, optimisation, and ongoing management.
- Key Features: Strong analytics and machine learning capabilities, open-source friendly, competitive pricing.
- Pros: Innovative services, excellent data analytics tools, strong global network.
- Cons: Smaller market share compared to AWS/Azure, potentially less established partner ecosystem.

Specialised Cybersecurity Providers

If a business’s primary concern is security, opting for a dedicated cybersecurity firm might be a more focused approach.

UK Cyber Security Companies: Many firms in the UK specialise exclusively in cybersecurity services, offering everything from penetration testing and vulnerability assessments to managed detection and response (MDR).
- Key Features: Deep expertise in threat intelligence, incident response, compliance audits (e.g., ISO 27001).
- Pros: Highly specialised knowledge, cutting-edge security solutions, continuous monitoring.
- Cons: May not offer general IT support, potentially higher costs for niche expertise.

How to Engage with Concept-its.co.uk

Engaging with Concept-its.co.uk appears to be a straightforward process, designed to initiate a conversation about a business’s specific IT needs rather than offering off-the-shelf packages. Since they don’t display fixed pricing, direct communication is the primary method for potential clients to get started.

Initial Contact and Inquiry Process

The website prominently features several calls to action to facilitate initial contact: Ingeniousmarketing.co.uk Review

“Get help now” button: This likely leads to a contact form or a page with immediate support options.
“Make an enquiry” button: Directs users to a general inquiry form, presumably for new business inquiries.
Sales: 0808 178 22 48 and Support: 01207 234 637: Clearly listed phone numbers for direct communication.
“Let’s Talk ITea” section: A more informal prompt encouraging businesses to discuss their technology needs.
“Contact Concept IT Services” section: Provides an additional prompt to get in touch.

Typically, for B2B IT service providers, the engagement process would involve:

Initial Inquiry: A business reaches out via phone or contact form, briefly outlining their IT challenges or requirements.
Discovery Call/Meeting: Concept IT would likely schedule a discovery call or meeting to understand the client’s current IT infrastructure, pain points, business goals, and specific service needs (e.g., cloud migration, cybersecurity audit, ongoing support). This phase is crucial for tailoring a solution.
Proposal Development: Based on the discovery, Concept IT would prepare a customised proposal outlining the recommended services, scope of work, Service Level Agreements (SLAs), and detailed pricing.
Agreement and Onboarding: If the proposal is accepted, a contract is signed, and the onboarding process begins, where Concept IT integrates with the client’s systems and starts delivering the agreed-upon services.

Understanding Service Level Agreements (SLAs)

The website explicitly mentions “Our Service Level Agreements” as a sub-page under “How we do IT.” This is a critical aspect for any business engaging an IT service provider. SLAs define the level of service a customer can expect from their provider, including:

Uptime Guarantees: Ensuring systems are operational for a specified percentage of time.
Response Times: How quickly the provider will acknowledge an issue.
Resolution Times: How quickly the provider aims to fix an issue.
Performance Metrics: Specific targets for various service aspects (e.g., network latency, data transfer speeds).

Given their transparent display of KPIs like “98% Overall SLA Achievement,” it suggests that Concept IT has well-defined and measurable SLAs in place. Prospective clients should thoroughly review these agreements to understand the service commitments and recourse in case of non-compliance. According to a 2021 report by Gartner, well-defined SLAs are a primary factor in 70% of successful IT outsourcing partnerships, as they set clear expectations and accountabilities.

What to Expect During the Engagement

Clients can expect a consultative approach, as Concept IT positions itself as an “extension of your team.” This implies:

Proactive Monitoring: Beyond reactive support, they likely employ tools to monitor systems proactively, identifying and addressing potential issues before they cause significant disruption.
Regular Reviews: Many managed service providers conduct regular business reviews with clients to discuss performance, emerging IT needs, and strategic planning.
Dedicated Account Management: Depending on the client’s size and service tier, a dedicated account manager might be assigned to ensure smooth communication and service delivery.
Security Focus: Given the emphasis on “Security” and “Information Governance,” clients can expect robust measures to protect their data and systems.

Overall, the engagement process with Concept-its.co.uk appears designed for a long-term partnership, focusing on understanding and meeting the evolving IT needs of businesses. Autoelec-wiltshire.co.uk Review

Concept-its.co.uk Business Model and Vision

Concept-its.co.uk operates on a managed IT services business model, which is prevalent in the modern B2B technology landscape. This model contrasts with a traditional break-fix approach by offering ongoing, proactive support and strategic IT guidance rather than just reacting to problems as they arise. Their vision aligns with empowering businesses through technology, allowing clients to focus on their core operations.

The Managed Services Approach

The core of Concept IT’s business model is providing fully managed IT services. This means they take responsibility for a client’s IT infrastructure, including monitoring, maintenance, security, and support, often for a recurring fee (e.g., monthly or annually). Key characteristics of this model, as suggested by their website, include:

Proactive Management: Instead of waiting for systems to fail, Concept IT aims to proactively monitor, update, and secure client environments to prevent issues before they occur. Their mention of “Our proactive approach ensures that your IT infrastructure remains robust, secure, and aligned with your business needs” directly supports this.
Comprehensive Coverage: Their wide range of services—from IT support and cloud solutions to cybersecurity and disaster recovery—indicates a holistic approach to managing a client’s IT ecosystem.
Strategic Partnership: They describe themselves as “an extension of your team,” implying a consultative relationship where they work alongside the client to align IT with business objectives. This goes beyond mere technical support; it’s about strategic IT planning.
Value Proposition: The ultimate value proposition is allowing clients to “focus on core operations without IT challenges” and “generating more profit and outpacing your competition.” This highlights a clear understanding of what businesses value most: efficiency, security, and growth.

This managed service model is highly effective for businesses that lack in-house IT expertise or wish to offload the burden of IT management. According to a 2023 report by MarketsandMarkets, the global managed services market is projected to grow from USD 267.4 billion in 2022 to USD 557.1 billion by 2027, demonstrating its increasing adoption and value.

Vision, Mission, and Values

While the specific details of “Our Vision, Mission, and Values” are on a dedicated sub-page, the homepage provides glimpses into their guiding principles:

Vision: “Embrace the future of IT with the award winning Concept IT Services, where innovation meets reliability, and your success is our mission!” This statement points to a future-oriented approach, focusing on leveraging new technologies (innovation) while maintaining consistent, dependable service (reliability). The ultimate goal is client success.
Mission: Their mission appears to be “providing businesses and charities in the North East of England with a fully managed IT service that sets a standard of excellence.” This combines their service offering with a commitment to high standards and a defined geographical focus.
Values (Implied):
- Excellence: Evident in their pursuit of “award-winning” solutions and setting a “standard of excellence.”
- Reliability: Central to their message of keeping systems running smoothly and achieving high SLA targets.
- Partnership: Emphasised by being “an extension of your team” and making “your priorities our driving force.”
- Proactivity: Clearly stated in their approach to IT management.
- Security and Compliance: Highlighted through their cybersecurity and information governance services.

These stated and implied values are critical for businesses seeking an ethical partner. There’s no indication of aggressive, unethical, or misleading practices. Instead, the focus is on providing robust, dependable, and compliant IT solutions. Stanilandmarina.co.uk Review

Who They Support

Concept IT explicitly states they support “businesses and charities in the North East of England,” ranging from “10 or 310 employees.” This precise target audience indicates:

Tailored Services: They likely have services and pricing structures designed for SMEs (Small and Medium-sized Enterprises), which form the backbone of the UK economy.
Regional Specialisation: Their focus on the North East suggests local knowledge and possibly a more hands-on, community-oriented approach to client relationships.

This clear definition of their target market helps potential clients quickly determine if Concept IT is a suitable fit for their organisational size and location.

Concept-its.co.uk Security Measures and Compliance

In today’s digital landscape, the security of IT systems and data is paramount for any business. Concept-its.co.uk prominently features “Security” as one of its core service offerings, which is a significant indicator of their commitment to safeguarding client information. Furthermore, their emphasis on “Information Governance” points towards a focus on compliance with relevant data protection regulations.

Safeguarding Against Cyber Threats

Concept IT states its goal is to “Safeguard your business from cyber threats with our comprehensive security.” This encompasses a range of protective measures and services that are essential for modern organisations. Typical security services provided by managed IT service providers include:

Managed Firewalls: Implementing and monitoring network firewalls to control incoming and outgoing network traffic, blocking malicious access.
Endpoint Protection: Deploying antivirus and anti-malware solutions on all devices (laptops, desktops, servers) to protect against known and unknown threats.
Vulnerability Assessments and Penetration Testing: Regularly scanning and attempting to breach systems to identify weaknesses before malicious actors can exploit them.
Intrusion Detection/Prevention Systems (IDS/IPS): Monitoring network traffic for suspicious activity and taking automated actions to prevent intrusions.
Security Awareness Training: Educating client employees on best practices for cybersecurity, as human error remains a leading cause of data breaches.
Security Information and Event Management (SIEM): Centralised logging and analysis of security events across the IT environment to detect and respond to threats in real-time.

Given the escalating sophistication of cyberattacks, robust, multi-layered security is non-negotiable. The UK’s National Cyber Security Centre (NCSC) continually advises businesses to adopt a “defence in depth” strategy, covering various attack vectors. The average cost of a cyberattack for UK businesses in 2023 was reported to be around £4,960 for those identifying a breach, underscoring the financial implications of inadequate security. Sayitwithbears.co.uk Review

Information Governance and Data Privacy

Concept IT’s mention of “Information Governance” with the aim to “Ensure compliance with our expert data privacy services” highlights their understanding of regulatory obligations. In the UK, the most significant data privacy regulation is the General Data Protection Regulation (GDPR), which applies to any organisation processing personal data of EU/UK residents. Information governance services typically assist businesses with:

GDPR Compliance: Helping clients understand and adhere to GDPR principles, including data minimisation, accuracy, storage limitation, integrity, and confidentiality.
Data Mapping: Identifying what data is collected, where it’s stored, and how it flows within the organisation.
Data Protection Impact Assessments (DPIAs): Assessing the risks of new projects or technologies to personal data.
Subject Access Requests (SARs): Assisting clients in responding to individuals’ requests for their personal data.
Data Breach Response Planning: Developing protocols for handling and reporting data breaches in compliance with regulatory requirements.
Policy Development: Creating and implementing internal data protection policies and procedures.

Failure to comply with GDPR can result in substantial fines, as high as £17.5 million or 4% of annual global turnover, whichever is greater. Therefore, an IT partner’s expertise in this area is invaluable for businesses to avoid legal repercussions and maintain customer trust.

Certifications and Accreditations (Implied)

While not explicitly detailed on the homepage, the presence of a “Partners and accreditations” link suggests Concept IT likely holds relevant industry certifications or partnerships. These could include:

ISO 27001: An international standard for information security management systems.
Cyber Essentials / Cyber Essentials Plus: UK government-backed schemes designed to help organisations protect against common cyber threats.
Microsoft Certified Partner: Indicating expertise in Microsoft technologies.
CompTIA Certifications: Demonstrating technical proficiency among their staff.

Such accreditations provide independent verification of their security practices and technical capabilities, further reinforcing trust for potential clients. When evaluating an IT service provider, asking about their specific certifications and how they maintain them is a prudent step.

Concept-its.co.uk Pricing Structure: What to Expect

One of the most common questions potential clients have when evaluating IT service providers is about pricing. Concept-its.co.uk, like many B2B managed IT service companies, does not publish specific pricing plans directly on its homepage. This approach is standard for bespoke IT solutions, where costs are often tailored to the unique needs and scale of each business. Besttile.co.uk Review

Why No Upfront Pricing?

There are several valid reasons why a managed IT service provider like Concept IT would opt not to display fixed pricing:

Customised Solutions: IT needs vary significantly from one business to another. A small charity with 10 employees will have vastly different requirements from a manufacturing firm with 300 employees, even if both need “IT support” or “cloud solutions.” Pricing is often based on factors such as:
- Number of users/endpoints: How many devices and employees need support.
- Number of servers: Physical or virtual servers requiring management.
- Complexity of infrastructure: Network size, number of locations, specialised software.
- Specific services required: Whether it’s just basic helpdesk, or comprehensive cybersecurity, cloud migration, and strategic consulting.
- Service Level Agreements (SLAs): Tighter SLAs (e.g., faster response times) often come with higher costs.
Value-Based Pricing: Instead of charging per hour or per device, many managed service providers offer value-based pricing, where the cost reflects the overall benefit and risk reduction they provide (e.g., preventing downtime, ensuring compliance). This is harder to quantify in a simple price list.
Competitive Secrecy: Providers may keep pricing private to avoid competitors undercutting them based on a publicly displayed rate.
Consultative Sales Process: The absence of pricing encourages potential clients to engage directly. This allows Concept IT to understand the client’s pain points and propose the most suitable and cost-effective solution, ultimately building a stronger client relationship. This consultative approach can lead to better outcomes, as the solution is precisely matched to the business’s actual needs.

How Pricing Is Typically Determined

When you engage with Concept-its.co.uk (or any similar IT service provider), you can expect the pricing discussion to follow a typical process:

Discovery Phase: As mentioned previously, this involves detailed discussions about your current IT setup, challenges, goals, and desired services. This helps Concept IT assess the scope of work.
Assessment of Scale: They will likely consider the number of devices, users, servers, and locations that need to be managed. For instance, supporting 50 users with 2 servers will have a different cost structure than supporting 200 users across 5 sites with a complex cloud environment.
Service Tiering: Many providers offer different service tiers (e.g., Basic, Standard, Premium) that include varying levels of support, response times, and bundled services. You would choose the tier that best fits your budget and operational needs.
Customised Quotation: Based on the discovery and assessment, a tailored quotation will be provided. This document should break down the costs associated with each service, any one-off setup fees, and the recurring monthly or annual charges.

Businesses should prepare to share relevant information about their IT environment to receive an accurate and comprehensive quote. It’s always advisable to request a detailed breakdown of costs and to understand what is included (and excluded) in the proposed service agreement. According to a 2022 survey by Channel Futures, over 60% of managed service providers use a per-user or per-device pricing model, with a combination of other factors, to determine their costs.

FAQ

What is Concept-its.co.uk?

Concept-its.co.uk is a professional IT service provider based in the North East of England, offering managed IT support, cloud solutions, cybersecurity, information governance, connectivity, disaster recovery, and systems integration services to businesses and charities.

Is Concept-its.co.uk a legitimate company?

Yes, based on the information provided on their website, Concept-its.co.uk appears to be a legitimate company with clear contact details, stated business hours, and detailed descriptions of their services. Jogabola-futsal.co.uk Review

What services does Concept-its.co.uk offer?

Concept-its.co.uk offers comprehensive IT support, secure cloud solutions (including private and cloud desktop), information governance, robust connectivity, disaster recovery planning, comprehensive cybersecurity, and systems integration and management services.

Does Concept-its.co.uk provide IT support for charities?

Yes, the website explicitly states that Concept-its.co.uk dedicates itself to providing fully managed IT services to “businesses and charities” in the North East of England.

What are the operational hours for Concept-its.co.uk support?

Concept-its.co.uk’s support hours are Monday-Thursday from 08:30 to 17:30 and Friday from 08:30 to 16:30.

How quickly does Concept-its.co.uk respond to calls?

According to their Service Delivery KPIs, Concept-its.co.uk has a “99% 1 Hour Callback Completion” rate and an “38m Average Time for Callbacks,” indicating a strong commitment to quick responses.

Does Concept-its.co.uk offer cloud computing solutions?

Yes, they offer “secure cloud solutions,” including private cloud and cloud desktop services, to leverage the power of cloud computing for businesses. Meshstock.co.uk Review

What is Information Governance, as offered by Concept-its.co.uk?

Information Governance services by Concept-its.co.uk aim to ensure compliance with data privacy regulations, likely assisting businesses with GDPR adherence and proper data handling practices.

Do they provide disaster recovery services?

Yes, Concept-its.co.uk offers disaster recovery planning to help businesses protect their data and minimise downtime in the event of unforeseen disruptions.

How can I contact Concept-its.co.uk for sales inquiries?

You can contact Concept-its.co.uk for sales inquiries by calling 0808 178 22 48.

Does Concept-its.co.uk have customer testimonials or case studies?

Yes, the website navigation indicates dedicated pages for “Case studies” and “Testimonials,” where potential clients can find evidence of their past successes and client satisfaction.

Does Concept-its.co.uk display its pricing?

No, Concept-its.co.uk does not display specific pricing plans or packages on its homepage, as is common for bespoke managed IT services that are tailored to individual business needs. Upthewalls.co.uk Review

What is their Service Level Agreement (SLA) achievement rate?

Concept-its.co.uk states a “98% Overall SLA Achievement” rate, indicating their consistent adherence to their service commitments.

Does Concept-its.co.uk offer cybersecurity services?

Yes, they provide “comprehensive security” solutions designed to safeguard businesses from various cyber threats.

What size businesses does Concept-its.co.uk support?

Concept-its.co.uk supports businesses and charities ranging from 10 to 310 employees.

How do I make an enquiry with Concept-its.co.uk?

You can make an enquiry through the “Make an enquiry” button on their website, which likely leads to a contact form.

Are there any ethical concerns with Concept-its.co.uk’s services?

Based on the provided homepage text, Concept-its.co.uk focuses solely on standard, legitimate IT support and infrastructure services, with no apparent ethical concerns from an Islamic perspective. Taylorandpooch.co.uk Review

What are some alternatives to Concept-its.co.uk for IT services?

Alternatives include various UK-based managed IT service providers, cloud computing solutions from major providers like Amazon Web Services (AWS) Partners or Microsoft Azure UK Partners, and specialised cybersecurity firms like UK Cyber Security Companies.

What does “Information Governance” entail regarding GDPR?

While not explicitly detailed on the homepage, Information Governance with a focus on compliance likely includes helping businesses understand and adhere to GDPR principles, manage data flows, and implement data protection policies to avoid legal penalties.

Where can I find more information about Concept-its.co.uk’s vision and values?

The website navigation includes a link to “Our Vision, Mission, and Values,” where you can find detailed information about their guiding principles.

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