emma-sleep.co.uk FAQ

Is Emma-sleep.co.uk a legitimate company?

Yes, emma-sleep.co.uk is a legitimate online retailer for mattresses and sleep products in the UK, operating as the official storefront for Emma – The Sleep Company, a globally recognised brand.

What is the 200-Night Trial period at Emma Sleep?

The 200-Night Trial allows you to test your Emma mattress for 200 nights from the date of delivery, giving you ample time to ensure it’s the right fit for your sleep needs. If unsatisfied, you can return it for a full refund.

Does Emma-sleep.co.uk offer free delivery?

Yes, Emma-sleep.co.uk offers free delivery on all orders within the UK, using reputable couriers like UPS, DPD, and Rhenus.

What is the guarantee on Emma mattresses?

Emma mattresses come with a 10-year guarantee, covering manufacturing defects and significant material faults, providing long-term peace of mind regarding your investment. Is Emma-sleep.co.uk Safe to Use?

Can I get 0% finance on Emma products?

Yes, Emma-sleep.co.uk offers 0% finance options through their partner, DivideBuy, allowing you to spread the cost of your purchase over several months without incurring interest to the consumer.

Are Emma mattresses good quality?

Emma mattresses are generally considered good quality, evidenced by numerous industry awards, high customer ratings, and a 10-year guarantee, indicating durability and performance.

How do I return an Emma mattress?

To return an Emma mattress within the 200-night trial, you can contact their customer support via the “Return your order” link or contact page, and they will arrange a free collection.

What types of mattresses does Emma Sleep sell?

Emma Sleep sells various types of hybrid mattresses, including the Hybrid Airgrid, Hybrid Thermosync, Hybrid Premium, and Hybrid Original, each designed with different comfort and support features.

Is Emma Sleep Good Housekeeping approved?

Yes, Emma Sleep has been awarded “Good Housekeeping Institute Approved” status for several of its products, including the Hybrid Airgrid, Thermosync, Premium Mattresses, Original Pillow, and Cloud Duvet, and was voted “Most Trusted Mattress in a Box Brand in 2025.” reclaim247.co.uk Trustpilot Reviews Overview

Where are Emma mattresses made?

Emma mattresses are designed in Germany by Emma Matratzen GmbH and manufactured using various facilities, including those in the UK, to serve the local market efficiently.

How do I track my order from Emma-sleep.co.uk?

You can track your order from Emma-sleep.co.uk by using the “Track your order” link available on their website, where you’ll need your order details.

Does Emma Sleep have physical stores?

Yes, Emma Sleep has a “Store Locations” feature on their website, indicating partnerships or dedicated showrooms where you can try their products in person.

What other sleep products does Emma Sleep offer?

Besides mattresses, Emma Sleep offers a comprehensive range of sleep products including pillows, mattress protectors, beds, toppers, duvets, and various bedding accessories.

How long does Emma mattress delivery take?

While not explicitly stated on the homepage, typical delivery for Emma mattresses in the UK usually takes between 1-7 business days, depending on stock and location, with clear tracking provided. ukflooringdirect.co.uk Trustpilot Reviews Overview

Can I pay for my Emma mattress upfront?

Yes, you can pay for your Emma mattress upfront using standard payment methods like debit or credit cards, which is the most ethically straightforward option.

What is the “Emma in every home” section on the website?

The “Emma in every home” section showcases real customer photos and experiences shared on social media (specifically Instagram), providing social proof and allowing potential buyers to see products in actual homes.

Does Emma-sleep.co.uk have a customer service phone number?

Yes, Emma-sleep.co.uk provides a customer service phone number: +44 300 131 3019, available Monday to Friday from 9 AM to 6 PM.

What is Emma Sleep’s approach to sustainability?

While not detailed on the homepage, Emma Sleep often highlights its efforts towards sustainability through the use of durable materials and practices like offering an “Outlet” or “Second Life” section for returned mattresses.

Is it easy to set up an Emma mattress after delivery?

Yes, Emma mattresses are typically delivered compressed and rolled in a box, making them easy to transport and set up. Once unrolled, they expand to their full size within a few hours. ukflooringdirect.co.uk Results: What Users Are Saying

Are there any hidden fees with Emma-sleep.co.uk?

No, Emma-sleep.co.uk is transparent with its pricing, clearly showing discounts and offering free delivery and returns, indicating no hidden fees for standard purchases.