Based on looking at the website, Floorsryours.co.uk appears to be a legitimate local flooring business operating out of Birmingham, UK. However, from an online legitimacy standpoint, the website falls short in several key areas that are crucial for building trust and providing a seamless customer experience in the digital age. While it presents contact details and a physical address, the lack of crucial online functionalities and transparency regarding product details makes it difficult to fully recommend for online transactions.
Here’s an overall review summary:
- Online Transaction Capability: Limited to non-existent; appears primarily a local shopfront with online presence for information.
- Product Information: Lacks detailed product listings, specifications, and online purchasing options.
- Transparency: Unclear on pricing, stock availability, and direct online ordering.
- Customer Support: Primarily relies on phone calls and in-store visits.
- Return & Refund Policy: Present but has significant exclusions for non-stock items and shifts responsibility for fitting/warranty to third parties.
- Security & Privacy: Basic cookie consent, but no explicit privacy policy or secure online payment gateway (as no products are sold online).
- Overall Recommendation: Not recommended for online purchases or for customers seeking comprehensive digital interaction; best suited for local in-person visits.
The site is essentially a digital brochure for a physical store. While it displays product categories like “Laminate,” “Water Proof LVT- SPC,” “Carpets,” “Vinyls,” and “Beds,” there are no actual product listings, images, or specifications beyond general category names. This means you can’t browse, compare, or purchase items directly from the website. The “Click Here For Amazing Products” links repeatedly direct back to the same page or general categories without showing specific items. This approach significantly limits its utility for online customers expecting to explore options digitally before committing to an in-store visit. Furthermore, the explicit disclaimer that “Fitter/Installer are self-employed and independent hence any issue regarding fitting/installation should be dealt direct with them” and “Floors R Yours is not responsible for any warranty or guaranty of any product or fitting” raises concerns about accountability, which is a major red flag for consumer confidence.
Here are some alternatives for flooring and home improvement products, focusing on reputable UK-based or globally recognised ethical retailers:
- Carpetright: A leading UK retailer for carpets, laminate, vinyl, and LVT flooring.
- Key Features: Extensive product range, professional fitting services, online visualiser tools, clear pricing.
- Average Price: Mid-range to high-end, depending on material.
- Pros: Widespread physical stores, strong online presence, comprehensive warranties.
- Cons: Can be pricey for premium options.
- Tapi Carpets & Floors: Offers a wide selection of carpets, LVT, laminate, and vinyl flooring with a focus on customer service.
- Key Features: Free home consultations, professional fitting, extensive range of styles and materials.
- Average Price: Competitive, with options for various budgets.
- Pros: Excellent customer reviews, good service, ethical sourcing claims.
- Cons: Fewer physical stores than some larger competitors.
- Victoria Plum: While primarily known for bathrooms, they also offer a good range of bathroom flooring, including LVT and vinyl.
- Key Features: Focus on bathroom-specific flooring, design advice, direct delivery.
- Average Price: Mid-range.
- Pros: Specialised focus, often good value, clear online display.
- Cons: Limited to bathroom-specific flooring types.
- B&Q: A major UK home improvement retailer providing a vast array of flooring options.
- Key Features: Broad selection (laminate, vinyl, carpet tiles, LVT), click-and-collect, delivery.
- Average Price: Budget-friendly to mid-range.
- Pros: Highly accessible, competitive pricing, wide variety.
- Cons: Quality can vary; fitting often requires third-party engagement.
- Wickes: Another prominent UK DIY and home improvement store offering flooring materials.
- Key Features: Good range of laminate, vinyl, and solid wood flooring; helpful guides.
- Average Price: Affordable to mid-range.
- Pros: Reliable for DIY projects, competitive pricing, extensive branch network.
- Cons: Less emphasis on full-service fitting compared to specialist flooring retailers.
- Amazon UK (Flooring): For a broader, more diverse range of flooring products and accessories, especially for smaller projects or specific needs.
- Key Features: Enormous selection, competitive pricing, customer reviews, various sellers.
- Average Price: Varies widely, from budget to premium.
- Pros: Convenience, vast choice, fast delivery.
- Cons: Quality control can vary by seller; professional fitting not included.
- Luxury Flooring & Furnishings: Specialises in luxury vinyl flooring and high-quality laminate.
- Key Features: Premium product range, detailed product information, sample service.
- Average Price: Higher-end.
- Pros: High-quality products, good aesthetic options.
- Cons: More expensive, less suitable for budget-conscious buyers.
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Floorsryours.co.uk Review & First Look
Floorsryours.co.uk, at first glance, presents itself as a straightforward online presence for a local flooring business. The homepage is clean, albeit with repetitive imagery and calls to action. The primary purpose of the website seems to be to provide contact information and a glimpse into the types of products offered by their physical store in Birmingham. Key navigation elements include “Home,” “Laminate,” “Water Proof LVT- SPC,” “Carpets,” “Vinyls,” “Beds,” “Accessories,” and “T & C – Refund Policy.” A phone number is prominently displayed, along with links to “Get InTouch,” “Get free Quote,” and “Check our Google Reviews.”
However, a critical review reveals significant gaps when considering it as a functional e-commerce platform or even a comprehensive informational hub. There are no product listings with images, descriptions, or prices, which is a fundamental expectation for any modern retail website. The “Click Here For Amazing Products” buttons lead to general category pages that are devoid of actual product details, creating a frustrating user experience. This suggests the website primarily serves as a digital business card rather than an interactive shopping destination. The “Project Gallery” is minimal, offering only a few images without detailed descriptions or context.
For consumers accustomed to robust online shopping experiences, this limited functionality is a major drawback. It necessitates direct contact or a physical visit for even basic product inquiries, which might deter those seeking efficiency and transparency in their purchasing journey.
Initial Impressions and User Interface
The website’s design is simple, leaning towards a minimalist approach. The colours are muted, focusing on shades of grey and white, which doesn’t detract from readability but also doesn’t particularly stand out. The layout is structured with a header, banner images, category links, and a footer. The prominent display of “Free Fitting On All Stock Carpets*” is a clear marketing hook, though the asterisk immediately points to an exclusion (“Exclusion Applies,” later clarified as “exclude Stairs and Landing”).
The user interface (UI) is basic, with standard navigation. However, the lack of filtering options, search functionality for specific products, or detailed product pages significantly hampers usability. Customers cannot sort by price, material, brand, or colour, which are standard features on competitor websites. The mobile responsiveness is adequate, but the same content limitations apply across devices. This creates a bottleneck in the user’s journey, forcing them offline almost immediately if they want to explore options beyond a superficial level. Anselectricalservices.co.uk Review
Digital Presence and Social Media Integration
Floorsryours.co.uk has a basic digital presence, linking to a Google Reviews page and an Instagram profile. The Instagram links are duplicated multiple times on the homepage, which is redundant. As of a recent check, the Instagram profile shows some images of completed projects and product installations, providing a visual reference that is largely missing from the website itself. This reliance on social media for visual content highlights the website’s shortcomings in showcasing its offerings.
While having a social media presence is positive for engagement, the limited content on the website itself means potential customers must navigate to external platforms for essential visual information. This disjointed experience can undermine the overall perception of professionalism and efficiency. For a modern business, a comprehensive online presence integrates these elements seamlessly, providing a unified experience where product details, project galleries, and customer testimonials are all accessible directly on the primary website.
Floorsryours.co.uk Pros & Cons
When evaluating Floorsryours.co.uk, it’s essential to look at both what it does well and where it significantly falls short. The website’s primary strength lies in its clear local identity, but its weaknesses in online functionality are considerable.
The Good Bits: Local Focus and Direct Contact
On the positive side, Floorsryours.co.uk clearly communicates its physical location in Birmingham, along with direct phone numbers and opening hours. This is crucial for a local business, allowing potential customers to easily find and visit their showroom. The presence of a “Get free Quote” email link and a prompt to “Check our Google Reviews” fosters a sense of transparency regarding their local reputation. For customers who prefer in-person consultation and want to support local businesses, these elements are valuable. The website acts as a reliable portal for initiating contact rather than facilitating a purely online transaction.
The explicit mention of “Free Fitting On All Stock Carpets*” is a strong incentive for local customers, though the * (exclusion applies) immediately tempers this benefit. Furthermore, the inclusion of a “T & C – Refund Policy” link indicates an attempt at transparency regarding their operational policies, which is a necessary component of any business website. Bellalisia.co.uk Review
Where It Falls Short: Significant Online Limitations
Here’s where Floorsryours.co.uk struggles to meet modern online expectations:
- No Online Product Catalogue: This is the most glaring omission. There are categories but no actual products displayed. A customer cannot browse images, read descriptions, or check specifications for any flooring type. This means no virtual shopping experience whatsoever.
- No Online Purchasing/Pricing: Without product listings, there’s no way to view prices, add items to a basket, or complete an online purchase. The website functions purely as a lead generation tool for offline sales.
- Limited Transparency on Stock/Availability: Customers have no idea what “Stock Carpets” are eligible for free fitting without direct inquiry. This ambiguity can be frustrating.
- Third-Party Responsibility for Fitting & Warranty: The terms clearly state that “Fitter/Installer are self-employed and independent hence any issue regarding fitting/installation should be dealt direct with them” and “Floors R Yours is not responsible for any warranty or guaranty of any product or fitting.” This clause significantly shifts risk to the customer, as the company disclaims responsibility for both product warranties (referring customers directly to manufacturers) and installation quality. This is a major concern for consumer protection and trust.
- Basic Website Features: Lack of advanced search, filtering, customer accounts, or integrated chat support. The site feels dated in its functionality.
- Repetitive Content: The homepage suffers from repeated images and calls to action (e.g., “Bring New Life to Your Home” and “Discover Beautiful Flooring…” repeated several times).
- Lack of a Dedicated Privacy Policy: While there’s a cookie consent pop-up, a detailed, easily accessible Privacy Policy outlining data collection, usage, and user rights (especially important with GDPR in the UK) is absent from the navigation menu.
In essence, while Floorsryours.co.uk serves its purpose as a digital business card, it fails to provide the robust, transparent, and user-friendly online experience that consumers expect from a modern retail business. The disclaimers regarding responsibility for fitting and product warranties are particularly noteworthy drawbacks, placing a greater burden on the customer.
Floorsryours.co.uk Features
As highlighted in the previous sections, the “features” of Floorsryours.co.uk are inherently limited due to its nature as a basic informational site rather than a fully functional e-commerce platform. It provides core contact information and general product categories, but lacks the interactive and transactional features commonly found on modern retail websites.
Core Information and Contact Points
The website’s primary feature set revolves around providing essential business information. This includes:
- Business Address: Clearly states “2115 Coventry Road, Sheldon, Birmingham B26 3EA, UK,” making it easy for local customers to find the physical store.
- Contact Number: The phone number “0121 742 9800” is prominently displayed multiple times, indicating that direct phone contact is the preferred method of communication.
- Opening Hours: Lists “Monday – Saturday: 9AM–6PM” and “Sunday: 10AM–4PM,” which is helpful for planning visits.
- Email Link: A “Get free Quote” link directs to a
mailto:[email protected]
address, offering an alternative contact method. - Google Reviews Link: Provides a direct link to their Google business profile, allowing potential customers to view external reviews and ratings. This is a crucial element for building trust in a local context.
These features establish a minimal online presence, serving as a digital directory entry rather than a comprehensive shopping experience. Movemine.co.uk Review
Limited Product Categorisation and Visuals
The site organises its offerings into broad categories:
- Laminate
- Water Proof LVT- SPC (Luxury Vinyl Tile – Stone Polymer Composite)
- Carpets
- Vinyls
- Beds
- Accessories
While these categories provide a general idea of what Floors R Yours sells, they are devoid of actual product images, detailed descriptions, specifications (like thickness, wear layer, or material composition), or pricing information. The “Project Gallery” is minimal, showing a few installed flooring examples without accompanying details about the specific products used or the scope of the projects. This lack of visual and descriptive content significantly limits a customer’s ability to research or compare products online before visiting the store.
For example, a typical flooring website would allow users to see various colours, patterns, and textures within each category, perhaps even offering a room visualiser tool. Floorsryours.co.uk provides none of this, leaving customers to rely solely on an in-person visit for product exploration.
Returns, Refunds, and Warranty Policy (with caveats)
The website includes a “T & C – Refund Policy” page, which outlines their policies on returns, refunds, credit notes, exchanges, and product warranties. This transparency is a positive, as it manages customer expectations. However, it comes with significant limitations and disclaimers:
- Return Window: “14 calendar days to return an item (Stock Item Only).”
- Exclusions: “Carpet, Vinyl and any Special Order Items are Excluded and Non-Refundable.” This is a major exclusion, covering a significant portion of their potential sales.
- Condition for Return: “Item must be unused and in the same condition that you received it…in the original packaging…receipt or proof of purchase.” Standard requirements.
- Refund Process: “If your return is approved, we will initiate a refund to your credit card (or original method of payment).”
- Product Warranty: “All product sold with standard manufacturer warrantees or guarantees…Customer need to contact direct with relevant manufacturer if there is any issue with product.” This means Floors R Yours does not handle product warranty claims directly, offloading this responsibility to the customer.
- Fitting/Installation Warranty: “Fitter/Installer are self-employed and independent hence any issue regarding fitting/installation should be dealt direct with them.” This is a critical point. Floors R Yours explicitly disclaims responsibility for the quality or warranty of the installation, even if fitting payment is made in-store. They merely help “Find Fitters/Installer and arrange Fitting Date if Required.” This could expose customers to potential disputes with independent fitters without the backing of the retailer.
These policy details, while transparent, reveal a business model that minimises the retailer’s direct responsibility for product defects or installation issues. While common for retailers to refer to manufacturer warranties, the complete disclaimer on fitting quality is unusual for a business that “helps you to Find Fitters/Installer.” This aspect certainly warrants careful consideration by potential customers. Sellyourcar247.co.uk Review
How to Cancel floorsryours.co.uk Subscription
Based on the explicit content available on the Floorsryours.co.uk website, there is no indication of any subscription service or free trial offered. The website functions solely as a static informational portal for a physical retail store, rather than a platform offering ongoing digital services or recurring product deliveries.
Therefore, the concept of “cancelling a subscription” or “free trial” for Floorsryours.co.uk is not applicable. There are no user accounts, recurring billing, or digital content access to manage. Customers engage with Floors R Yours primarily through in-person visits, phone calls, or email for quotes and purchases.
If a customer has made a purchase from the physical store and wishes to inquire about returns or refunds, they would need to refer to the “T & C – Refund Policy” on the website or directly contact the store via phone or in-person visit. The return policy outlines a 14-day window for “Stock Items Only” and explicitly excludes carpets, vinyl, and special order items from refunds. Any discussions regarding product issues, returns, or post-purchase support would be handled offline.
It’s crucial for customers to understand that engaging with Floorsryours.co.uk means interacting with a traditional brick-and-mortar business that has a minimal online brochure presence, rather than a modern e-commerce platform with digital subscription management features.
Floorsryours.co.uk Pricing
Based on the information available on the Floorsryours.co.uk homepage and its subpages, there is no pricing information provided for any of the products listed in their categories. The website functions entirely without displaying individual product costs, ranges, or any form of online quotation system beyond a general email link. Manorfishbar.co.uk Review
This means that customers cannot gauge the affordability or premium nature of their flooring options online. To obtain any pricing details, a customer would need to:
- Call the store directly: The phone number “0121 742 9800” is prominently displayed.
- Email for a quote: Use the “Get free Quote” link, which opens a
mailto:
address. - Visit the physical showroom: This is the most likely method for obtaining comprehensive pricing, discussing specific product options, and getting tailored quotes, especially given the “Free Fitting On All Stock Carpets*” offer which would require an assessment.
The absence of pricing on the website is a significant limitation for online consumers who prefer to research and compare costs before committing to further interaction. In today’s market, many flooring retailers offer online price calculators, estimated costs per square metre, or at least a price range indication for different material types (e.g., “Laminate starting from £X per m²”). Floorsryours.co.uk does not offer any such transparency on its digital platform.
This approach implies that the business operates on a highly personalised quotation model, where prices are likely provided after an initial consultation, measurement, and selection process, which is typical for bespoke flooring installations. However, for potential customers browsing online, this lack of upfront pricing can be a barrier to entry, as it requires an additional step of contacting the store for basic information.
Floorsryours.co.uk Alternatives
Given that Floorsryours.co.uk operates primarily as a local physical store with a basic online presence, the alternatives would be other flooring retailers, both online and brick-and-mortar, that offer more robust features or a broader range of services, especially those with more comprehensive online catalogues and customer support.
Carpetright vs. Floorsryours.co.uk
Carpetright is one of the UK’s largest and most well-known flooring retailers, with a vast network of physical stores and a highly functional e-commerce website. Smartstrongbeautiful.co.uk Review
- Product Range & Display: Carpetright offers an extensive online catalogue with detailed product images, descriptions, specifications, and clear pricing for carpets, laminate, LVT, vinyl, and wood flooring. Users can filter by colour, style, material, and price. Floorsryours.co.uk, conversely, offers only category names online with no product display or pricing.
- Online Experience: Carpetright provides online purchasing options, virtual room planners, sample ordering, and clear delivery/fitting scheduling tools. Floorsryours.co.uk requires direct contact for all inquiries and purchases.
- Fitting & Warranty: Carpetright directly employs or contracts its fitters, and while terms vary, the responsibility for installation quality typically falls back to Carpetright as the primary retailer. Their policies on product warranties are also clearly stated. Floorsryours.co.uk explicitly states fitters are “self-employed and independent” and disclaims responsibility for fitting or product warranties, directing customers to manufacturers or fitters directly. This is a major differentiating factor in customer protection.
- Customer Support: Carpetright offers online chat, phone support, and in-store staff. Floorsryours.co.uk primarily relies on phone and in-person visits.
- Transparency: Carpetright is highly transparent with pricing, stock indications, and detailed policy documents online. Floorsryours.co.uk offers limited online transparency, requiring direct contact for most information.
Conclusion: For any customer seeking a comprehensive online research and purchasing experience, or greater retailer accountability for fitting and warranties, Carpetright is a significantly superior alternative. Floorsryours.co.uk is only comparable if a customer prefers a strictly local, in-person engagement from start to finish, with a willingness to navigate separate agreements with independent fitters.
Tapi Carpets & Floors vs. Floorsryours.co.uk
Tapi Carpets & Floors is another strong contender in the UK flooring market, known for its focus on customer service and quality.
- Product Range & Display: Similar to Carpetright, Tapi boasts a rich online catalogue with detailed product information, high-quality images, and transparent pricing. They offer extensive filtering and comparison tools. Floorsryours.co.uk provides no such online product visibility.
- Service Model: Tapi emphasises free home consultations, bringing samples to the customer’s home, and professional fitting. While Floorsryours.co.uk offers “free quotes” and “helps to find fitters,” Tapi’s service is more integrated and direct.
- Online Experience: Tapi’s website supports online browsing, sample ordering, and booking consultations. It offers a more modern and engaging online experience than Floorsryours.co.uk.
- Accountability: Tapi, as a larger retailer, generally provides a more unified customer experience regarding product quality and fitting services, typically taking more direct responsibility. Floorsryours.co.uk’s disclaimers on fitting and product warranties are a stark contrast.
Conclusion: Tapi offers a much more complete and customer-centric experience, both online and offline. Their emphasis on service and a comprehensive online presence makes them a strong alternative for those looking for a more guided and accountable flooring purchase journey compared to Floorsryours.co.uk’s hands-off online model.
B&Q / Wickes vs. Floorsryours.co.uk
B&Q and Wickes are major UK DIY and home improvement chains that also sell a wide range of flooring materials.
- Product Range & Accessibility: Both B&Q and Wickes offer extensive ranges of laminate, vinyl, LVT, and engineered wood flooring, often with clear pricing and stock availability online. Their products are geared towards both DIY installation and professional fitting (where customers arrange their own or find third parties). Floorsryours.co.uk offers fewer product types and no online visibility.
- Online Experience: B&Q and Wickes have fully functional e-commerce websites where customers can browse, compare, purchase, and arrange delivery or click-and-collect. They provide detailed product specifications, installation guides, and customer reviews. Floorsryours.co.uk lacks all these features.
- Pricing: B&Q and Wickes are generally competitive on price, particularly for DIY-friendly options, and their pricing is transparently displayed online. Floorsryours.co.uk requires direct inquiry for all pricing.
- Fitting: While these DIY stores sell the materials, they typically do not provide integrated fitting services themselves. Customers are responsible for finding their own fitters, similar to Floorsryours.co.uk’s model of independent fitters, but at least B&Q/Wickes are clear about this upfront.
Conclusion: For customers primarily interested in purchasing flooring materials with transparent pricing and a convenient online shopping experience (even if they need to arrange fitting separately), B&Q and Wickes offer a much more comprehensive and user-friendly alternative than Floorsryours.co.uk. Their vast product ranges and established online retail infrastructure far outpace what Floorsryours.co.uk provides. Cullimoredutton.co.uk Review
FAQ
What is Floorsryours.co.uk?
Floorsryours.co.uk is the website for Floors R Yours, a physical flooring and carpet retailer located in Birmingham, UK. It serves as an informational site providing contact details and general product categories.
Can I buy flooring directly from Floorsryours.co.uk online?
No, based on the website’s current functionality, you cannot directly purchase flooring or carpets online from Floorsryours.co.uk. The site does not feature an e-commerce checkout system.
Does Floorsryours.co.uk display product prices online?
No, the website does not display any pricing information for its products. You would need to contact the store directly via phone, email, or visit in person to get a quote.
What types of flooring does Floorsryours.co.uk offer?
Floorsryours.co.uk lists categories such as Laminate, Water Proof LVT- SPC, Carpets, Vinyls, Beds, and Accessories. However, no specific products within these categories are shown online.
Does Floorsryours.co.uk offer free fitting?
Yes, the website advertises “Free Fitting On All Stock Carpets*,” but an exclusion applies, which is clarified as excluding stairs and landings. Visibledust.co.uk Review
Who is responsible for fitting warranty or issues with installation from Floors R Yours?
According to their terms and conditions, fitters/installers are self-employed and independent. Floors R Yours states that any issues regarding fitting/installation should be dealt with directly by the fitters/installers. They will assist in finding fitters and arranging dates.
Who is responsible for product warranties for items bought from Floors R Yours?
Floors R Yours states that products are sold with standard manufacturer warranties, and customers need to contact the relevant manufacturer directly for any product issues. Floors R Yours is not responsible for any product warranty.
Is there a return policy for Floorsryours.co.uk?
Yes, Floorsryours.co.uk has a return and refund policy. Customers have 14 calendar days to return “Stock Items Only.”
What items are excluded from returns at Floorsryours.co.uk?
Carpets, Vinyl, and any Special Order Items are explicitly excluded and non-refundable according to their return policy.
How do I get a quote from Floorsryours.co.uk?
You can get a free quote by contacting them via phone at 0121 742 9800 or by emailing [email protected], as indicated on their website. Voov.co.uk Review
Does Floorsryours.co.uk have a physical store?
Yes, Floors R Yours has a physical store located at 2115 Coventry Road, Sheldon, Birmingham B26 3EA, UK.
Does Floorsryours.co.uk have customer reviews?
Yes, the website provides a direct link to their Google Reviews page, where potential customers can check their local reputation and testimonials.
Is there a project gallery on Floorsryours.co.uk?
Yes, the website has a “Project Gallery” section, though it’s minimal, featuring a few images of installed flooring projects without detailed descriptions.
What are the operating hours for Floors R Yours?
The store operates Monday to Saturday from 9 AM to 6 PM, and Sunday from 10 AM to 4 PM.
How can I contact Floorsryours.co.uk for general inquiries?
You can contact them by phone at 0121 742 9800 or by visiting their physical store during operating hours. Yardleylondon.co.uk Review
Does Floorsryours.co.uk offer any online design tools or room visualisers?
No, the website does not appear to offer any online design tools, room visualisers, or similar interactive features for planning your flooring.
Is my personal data secure on Floorsryours.co.uk?
The website uses cookies for traffic analysis and optimisation, with a basic cookie consent banner. However, there isn’t a dedicated, detailed privacy policy readily accessible through the main navigation menu outlining data handling practices.
Does Floorsryours.co.uk sell beds?
Yes, “Beds” is listed as a product category on their website, indicating they offer beds in addition to flooring.
How does Floorsryours.co.uk handle shipping and delivery of returns?
Customers are responsible for paying for their own shipping costs when returning an item. Shipping costs are non-refundable, and if a refund is issued, the cost of return shipping will be deducted.
What are some good alternatives to Floorsryours.co.uk for online flooring purchases in the UK?
For more comprehensive online browsing, transparent pricing, and integrated services, alternatives include Carpetright, Tapi Carpets & Floors, B&Q, and Wickes. Efeed.co.uk Review
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