Based on looking at the website gembusinesssupport.co.uk, it appears to be a legitimate business offering various administrative and support services. The site provides a clear overview of the services, contact information, and details about their affiliations.
Overall Review Summary:
- Website Transparency: Good, provides clear service descriptions and contact details.
- Ethical Considerations: Appears ethical; services offered are standard business support functions.
- Key Services: PA support, sales support, office solutions, accounts & bookkeeping, content writing.
- Affiliations: Hudson Hill Consulting (IT consultancy), There Be Giants (OKR consulting).
- Company History: Established May 2015.
- Location: Bury, Manchester, UK.
- Contact Information: Phone number and email readily available.
- Pricing Information: Not explicitly detailed on the homepage, free consultation offered.
- Trust Signals: Testimonial snippets, clear service descriptions, established operational history.
GEM Business Support positions itself as a professional and flexible outsourced assistance provider, targeting businesses looking to offload administrative and bookkeeping tasks. Their emphasis on personalised support, cost-effectiveness, and affiliations with other consulting firms like Hudson Hill Consulting and There Be Giants suggests a structured approach to business support. While the website presents a professional image, the lack of immediate pricing transparency might require a direct consultation to understand the full cost implications. However, this is common for bespoke service providers.
Here are some alternatives for business support services, focusing on ethical and reputable options available in the UK:
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- Average Price: Varies widely by freelancer and project; can range from £5 for small tasks to thousands for complex projects.
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- Cons: Quality can vary, requires careful vetting of freelancers, less personal than a dedicated PA company.
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- Cons: Can be overwhelming due to sheer volume of freelancers, service fees for clients, potential for low-quality bids.
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- Pros: High-quality assistants, strong focus on client satisfaction, easy to scale hours up or down, good for busy professionals.
- Cons: May be more expensive for very limited task requirements, requires pre-purchasing hours.
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- Key Features: Boutique virtual assistant services, personalised approach, focus on small businesses and entrepreneurs, administrative and executive support.
- Average Price: Often customised quotes based on needs; hourly rates or retainer packages available.
- Pros: Highly personalised service, good for complex or sensitive tasks, strong client relationships, UK-based.
- Cons: May have a smaller pool of assistants, pricing might be less transparent upfront, typically for more bespoke needs.
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- Key Features: While not a service provider, Amazon Business offers centralised procurement, discounted pricing, multi-user accounts, and fast delivery for all your office supply needs. This helps streamline a key part of office administration.
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- Cons: Not a service, requires self-management of inventory, can lead to over-ordering if not managed carefully.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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Gembusinesssupport.co.uk Review & First Look
Based on our initial inspection, Gembusinesssupport.co.uk presents itself as a professional and established provider of outsourced business support services. The website’s homepage immediately highlights its core offering: “A personalised business support service” aimed at helping businesses manage growing administrative and bookkeeping tasks. This direct approach is a good start, providing visitors with a clear understanding of what the company does from the get-go.
Website Design and User Experience
The website features a clean, modern design with clear navigation. The colour scheme is professional, and the layout guides the user through the different services offered. Key calls to action, such as “Find out more” and “Get in touch,” are strategically placed. The inclusion of client testimonials, even if brief, adds a layer of social proof, hinting at positive client experiences. However, the site could benefit from more detailed case studies or client success stories to truly illustrate the impact of their services.
Transparency and Credibility
GEM Business Support clearly states its base in Bury, Manchester, and provides a UK phone number and email address. This geographical transparency and direct contact information are strong indicators of a legitimate operation. The statement that GEM was formed in May 2015 provides a sense of established history, indicating over eight years in operation, which is a significant period for a service-based business. The affiliations with “Hudson Hill Consulting” and “There Be Giants” further bolster their credibility, suggesting a network of professional partnerships within the business support ecosystem.
Gembusinesssupport.co.uk Features
GEM Business Support offers a comprehensive suite of services designed to alleviate administrative burdens for growing businesses. Their approach focuses on flexibility, allowing businesses to choose ongoing support or ad-hoc assistance for specific projects. This modular service offering is a smart move, catering to diverse business needs rather than a one-size-fits-all model.
Sales Support
The sales support package is designed to prevent missed opportunities and foster client relationships. This is crucial for any business focused on growth. The emphasis on “nurturing client relationships from day one” suggests a proactive approach to sales administration, potentially including lead follow-up, CRM management, and initial client communication. This can free up sales teams to focus on closing deals rather than administrative overhead. Jddrivestyleltd.co.uk Review
Office Support & Solutions
GEM offers a “complete outsourced business support solution” under this umbrella. This likely includes general administrative tasks such as email management, diary management, data entry, document preparation, and other day-to-day office functions. For businesses without a dedicated internal administrative team, or those experiencing rapid growth, this can be invaluable. It allows core staff to concentrate on their primary roles, boosting overall productivity.
Accounts & Bookkeeping
This is a critical service, especially for small to medium-sized businesses that might not have a full-time accountant. GEM highlights its team as “Xero certified advisors and AAT qualified,” which are significant professional credentials. Xero is a popular cloud-based accounting software, and AAT (Association of Accounting Technicians) is a professional body for vocational accountants, ensuring a level of competency and adherence to accounting standards. This service would typically cover tasks like invoicing, expense tracking, payroll processing, bank reconciliations, and preparing financial reports.
Content Writing
In today’s digital landscape, compelling content is king. GEM’s offering in content writing addresses a common pain point for business owners: “Writer’s block? No time? Creativity not your thing?” They claim to help with website blogs, newsletters, and customer contact updates. This service indicates an understanding of modern marketing needs and can be a huge time-saver for businesses struggling to maintain a consistent online presence or communicate effectively with their audience.
Gembusinesssupport.co.uk Pros & Cons
Understanding the strengths and weaknesses of any service provider is key to making an informed decision. GEM Business Support, like any other company, has its distinct advantages and areas where potential clients might want more clarity.
Pros
- Comprehensive Service Range: GEM offers a wide array of services—from sales and office support to bookkeeping and content writing—making them a potential one-stop shop for various administrative needs. This integration can simplify outsourcing for businesses.
- Established Track Record: Operating since May 2015, GEM has over eight years of experience. This longevity suggests stability, client retention, and a proven ability to deliver services consistently.
- Professional Qualifications: Highlighting “Xero certified advisors and AAT qualified” for bookkeeping instils confidence in their financial services. These are recognised industry standards, assuring competence.
- Clear Contact Information and UK Base: Providing a UK phone number, email, and physical location (Bury, Manchester) enhances trust and accessibility. This is crucial for businesses seeking local or easily reachable support.
- Emphasis on Personalised Support: The website repeatedly mentions “personalised” and “flexible” solutions, indicating a commitment to tailoring services to individual client needs rather than offering rigid packages.
- Free Consultation Offer: A “free consultation to discuss your current situation and needs” is an excellent feature, allowing potential clients to explore solutions without financial commitment. This demonstrates confidence in their ability to assess and meet needs.
- Strategic Affiliations: Partnerships with Hudson Hill Consulting (IT) and There Be Giants (OKR consulting) suggest a broader network of expertise and a holistic approach to business growth beyond just administrative tasks.
Cons
- Lack of Transparent Pricing: The absence of any pricing information or service packages on the homepage is a significant drawback. While bespoke services often require consultation, providing a general pricing structure or starting rates would aid initial decision-making for potential clients. This opacity can be a barrier for those looking to quickly assess budget compatibility.
- Limited Client Testimonials/Case Studies: While some brief testimonials are present, more in-depth case studies or a dedicated testimonials page with specific outcomes and diverse client examples would enhance credibility and demonstrate tangible value.
- No Online Booking/Trial Option: The website promotes a “free consultation” but doesn’t offer an immediate online booking system. For modern businesses accustomed to instant digital interactions, this might be a slight inconvenience. A small trial period for a service could also attract more clients.
- Website Content Depth: While the services are listed, some sections could offer more detailed explanations of processes or methodologies. For instance, explaining how their sales support or content writing process works could add more value.
- Cookie Consent Overkill: The cookie consent banner, while compliant, is quite extensive and might be overwhelming for a first-time visitor, potentially detracting from the primary content.
Gembusinesssupport.co.uk Alternatives
When considering outsourced business support, it’s wise to explore a range of alternatives to ensure the best fit for your specific needs, budget, and business values. The market for virtual assistants and business support services is robust, offering diverse models from global freelance platforms to dedicated UK agencies. Ascplumbingandheating.co.uk Review
Freelance Marketplaces
These platforms connect businesses with individual freelancers offering a wide array of services. They are often ideal for project-based work or when budget flexibility is a priority.
- Fiverr Business: Known for its “gig” economy, Fiverr allows businesses to purchase specific tasks or services at fixed prices. Fiverr Business offers enhanced features like a dedicated account manager and team collaboration tools, making it suitable for larger or more complex needs. It excels in diverse creative and technical services alongside administrative support.
- Upwork: As one of the largest global freelance platforms, Upwork provides access to millions of freelancers. Businesses can post jobs, invite freelancers, and manage contracts directly on the platform. It supports both hourly and fixed-price projects and offers robust tools for communication and payment.
- PeoplePerHour: This UK-centric platform is popular for finding local talent. It functions similarly to Upwork, allowing businesses to post projects or browse “Offers” from freelancers. Its focus on the UK market can be advantageous for businesses seeking assistants familiar with local regulations and culture.
Dedicated Virtual Assistant Agencies
These agencies provide a more curated and managed service, often with dedicated account managers and a pool of vetted assistants. They are typically better suited for ongoing, comprehensive support.
- Virtalent: A leading UK-based virtual assistant agency, Virtalent focuses on providing dedicated assistants who integrate seamlessly with client businesses. They emphasise long-term partnerships and offer structured monthly packages, making them a strong choice for consistent administrative, marketing, or executive support.
- Time Etc: Another prominent UK virtual assistant service, Time Etc boasts a rigorous vetting process for its assistants. They offer flexible plans based on pre-purchased hours, catering to a range of needs from basic admin to more specialised tasks like social media management and writing.
- Clarity VA: This boutique agency offers a more personalised approach, often working closely with small businesses and entrepreneurs. They aim to provide tailored administrative and executive support, making them suitable for businesses seeking a highly customised and hands-on virtual assistant relationship.
Software Solutions for Internal Efficiency
While not direct alternatives to outsourced human support, these tools can significantly reduce the need for external help by streamlining internal processes.
- Xero / QuickBooks: For bookkeeping and accounting, these cloud-based software solutions empower businesses to manage their finances in-house more efficiently. While GEM Business Support offers Xero-certified advisors, businesses with simpler accounting needs might opt to manage it themselves with these user-friendly platforms.
- Trello / Asana: Project management tools like Trello and Asana help teams organise tasks, track progress, and collaborate effectively. By streamlining internal workflows, businesses can reduce the administrative burden that might otherwise necessitate external support.
- Canva: For basic content creation and design tasks, Canva offers an intuitive platform with templates and drag-and-drop functionality, enabling businesses to create professional-looking graphics and documents without needing an external content writer for every piece.
How to Cancel Gembusinesssupport.co.uk Subscription
Given that Gembusinesssupport.co.uk offers “flexible outsourced assistance” and various “support packages,” it’s highly probable that their services operate on a subscription or retainer model, or are project-based. However, the website’s homepage does not explicitly detail a cancellation policy or process. For any service subscription, especially in the B2B context, clear terms for termination are essential.
Understanding the Service Agreement
To understand the cancellation process for GEM Business Support, the first and most crucial step is to refer to the service agreement or contract you would have entered into when engaging their services. Professional business support companies typically outline the terms and conditions of service, including: Entertainmenttrader.co.uk Review
- Notice Period: The minimum amount of advance notice required before cancelling services (e.g., 30, 60, or 90 days).
- Termination Clauses: Specific conditions under which either party can terminate the agreement.
- Refund Policy: Whether any pro-rata refunds are applicable for services paid in advance but not rendered.
- Data Handover: Procedures for the return or secure deletion of client data and files upon termination.
- Outstanding Payments: Any remaining invoices or fees that must be settled.
Steps to Cancel
In the absence of explicit online instructions, the following steps would be the standard procedure for cancelling services with a company like GEM Business Support:
- Review Your Contract: Locate and carefully read your service agreement or the terms and conditions provided at the start of your engagement. This document is your primary guide.
- Contact GEM Business Support Directly: Reach out to them via their primary contact channels—phone (0161 413 9390) or email ([email protected]).
- State Your Intention Clearly: In your communication, clearly state your desire to cancel the services, referencing your account or business name.
- Adhere to Notice Period: Be prepared to honour any required notice period as stipulated in your contract.
- Confirm in Writing: Even if you make initial contact via phone, always follow up with an email to create a written record of your cancellation request. Ask for a written confirmation of the cancellation and the effective date.
- Settle Outstanding Balances: Ensure all outstanding invoices are paid according to the agreed terms.
- Data Retrieval/Deletion: Discuss and arrange for the secure handover of any relevant data or files, and confirm the deletion of your data from their systems if applicable.
As a best practice, always keep thorough records of all communications regarding your service agreement and its termination.
Gembusinesssupport.co.uk Pricing
The homepage of Gembusinesssupport.co.uk does not display any specific pricing details, packages, or hourly rates. This approach is common for service providers offering highly personalised and bespoke solutions, where the cost is directly tied to the scope, complexity, and duration of the tasks involved.
Why No Public Pricing?
There are several strategic reasons why a business like GEM Business Support might opt not to publish their pricing:
- Customised Solutions: Their services are tailored to individual business needs. A one-size-fits-all pricing model would not accurately reflect the varying demands of different clients, from small ad-hoc projects to extensive ongoing support.
- Value-Based Pricing: Instead of charging purely by the hour, they likely aim to price based on the value they deliver to the client, such as increased efficiency, time savings, or enhanced productivity. This requires a thorough understanding of the client’s specific pain points and desired outcomes.
- Competitive Advantage: Keeping pricing private prevents competitors from easily undercutting their rates and allows them to adjust pricing based on market conditions or specific client situations.
- Encourages Consultation: By not displaying prices, the company encourages potential clients to engage in a “free consultation.” This allows GEM Business Support to understand the client’s requirements fully, build rapport, and propose a solution that is mutually beneficial, rather than simply competing on price.
How to Get a Quote
To get an accurate understanding of the costs associated with GEM Business Support’s services, you would need to: Sosoftplay.co.uk Review
- Schedule a Free Consultation: The website explicitly offers a “free consultation to discuss your current situation and needs.” This is the primary avenue for initiating a pricing discussion.
- Clearly Define Your Needs: During the consultation, be prepared to articulate your business challenges, the specific tasks you need outsourced, the estimated volume of work, and your desired outcomes. The more details you provide, the more accurate the quote will be.
- Inquire About Package Options: Ask if they offer different service tiers or package deals, or if pricing is strictly based on hourly rates or project fees.
- Understand Payment Terms: Clarify payment schedules (e.g., monthly retainers, upfront payments, payment upon completion of milestones) and any additional fees.
While the lack of upfront pricing requires an extra step from the potential client, it also suggests that GEM Business Support is committed to providing a solution that precisely matches the client’s requirements, rather than forcing them into a pre-defined and potentially unsuitable package.
Gembusinesssupport.co.uk vs. Competitors
When evaluating GEM Business Support against its competitors, it’s essential to consider the different models of business support available in the market. As highlighted in the ‘Alternatives’ section, the landscape includes large freelance marketplaces, dedicated virtual assistant agencies, and specialised software solutions.
GEM Business Support’s Positioning
GEM Business Support positions itself as a personalised and flexible outsourced PA and business support company, primarily focused on administrative, bookkeeping, and general office tasks. Their affiliations with IT and OKR consulting firms suggest an aim to provide a more holistic support system for businesses.
- Key Differentiator: Their local UK base (Bury, Manchester) and emphasis on “personalised” service differentiate them from large, impersonal global marketplaces. The Xero certification and AAT qualification for their accounting services also provide a strong competitive edge in financial support.
Versus Freelance Marketplaces (e.g., Fiverr, Upwork, PeoplePerHour)
- GEM’s Advantage:
- Vetted Quality: With an agency like GEM, you’re likely getting pre-vetted professionals, reducing the time and risk associated with finding and interviewing individual freelancers.
- Consistency & Reliability: An agency can provide more consistent support, especially if your primary contact is unavailable, as they have a team.
- Integrated Services: GEM offers a range of services under one roof, potentially simplifying vendor management compared to hiring multiple freelancers for different tasks (e.g., one for sales support, another for content writing, a third for bookkeeping).
- Relationship Focus: Agencies often build long-term relationships, understanding your business deeper over time.
- Marketplace Advantage:
- Cost Flexibility: Freelance marketplaces often allow for more granular budget control and access to a wider range of price points.
- Immediate Access: You can often find a freelancer to start a task almost immediately.
- Global Talent Pool: Access to a wider variety of skills and experience from around the world.
Versus Dedicated Virtual Assistant Agencies (e.g., Virtalent, Time Etc, Clarity VA)
- GEM’s Parity: Many features offered by GEM, such as dedicated support and comprehensive administrative services, are also core to other UK-based VA agencies. The focus on “personalised” and “flexible” support aligns well across this segment.
- Potential Differentiators (for Clients to Assess):
- Niche Expertise: Some VA agencies might specialise in specific industries or types of support (e.g., executive assistant services only). Clients should assess if GEM’s stated service areas align with their precise needs.
- Pricing Models: While GEM requires a consultation for pricing, other agencies like Virtalent and Time Etc publish their package rates, offering immediate transparency. This is a key competitive point.
- Scale of Operation: Larger agencies might have a bigger bench of VAs, offering more resilience and broader availability.
- Client Management Systems: Some agencies have advanced client portals for task management and communication.
Versus Internal Solutions/Software
- GEM’s Advantage:
- Time Savings: Outsourcing eliminates the need for internal hiring, training, and ongoing management of administrative staff.
- Expertise without Overhead: You gain access to specialised skills (like AAT qualified bookkeepers) without the overhead costs of a full-time employee.
- Focus on Core Business: Allows business owners and core teams to concentrate on their primary activities and growth.
- Internal Solution Advantage:
- Full Control: Complete oversight and control over processes and data.
- Immediate Access: Internal resources are immediately available.
- Cost in Long Run (Potentially): For very high volumes of consistent work, an internal hire might become more cost-effective.
In conclusion, GEM Business Support appears to be a strong contender for businesses seeking a professional, integrated, and locally based outsourced support solution. Its main competitive challenges stem from the vast array of options available, particularly the transparency of pricing offered by some direct competitors and the sheer volume of talent on freelance platforms. Clients should conduct a thorough needs assessment and compare GEM’s bespoke quote against other providers to find the optimal fit.
FAQ
How can I contact Gembusinesssupport.co.uk?
You can contact Gembusinesssupport.co.uk directly via phone at 0161 413 9390 or by email at [email protected]. They also have a ‘Get in touch’ link on their website, which likely leads to a contact form or their direct contact details. Qualitybronze.co.uk Review
What services does Gembusinesssupport.co.uk offer?
Gembusinesssupport.co.uk offers a range of personalised business support services including PA support, sales support, office support and solutions, accounts and bookkeeping, and content writing.
Is Gembusinesssupport.co.uk a legitimate business?
Yes, based on the information provided on their homepage, Gembusinesssupport.co.uk appears to be a legitimate business. They provide clear contact information, have been established since May 2015, and list professional affiliations.
Where is Gembusinesssupport.co.uk based?
Gembusinesssupport.co.uk is an independent PA and Business Support company based in Bury, Manchester, United Kingdom.
Does Gembusinesssupport.co.uk offer a free consultation?
Yes, Gembusinesssupport.co.uk offers a free consultation to discuss your current situation and business needs, helping you find the right support solution.
Are Gembusinesssupport.co.uk’s bookkeepers qualified?
Yes, Gembusinesssupport.co.uk states that their accounts and bookkeeping team consists of Xero certified advisors and AAT qualified professionals. Pointone-epos.co.uk Review
What is Xero certification?
Xero certification indicates that an individual or business has been trained and recognised by Xero, a popular cloud-based accounting software, to effectively use and advise on its platform.
What is AAT qualified?
AAT (Association of Accounting Technicians) qualified signifies that an individual has achieved a recognised professional qualification in accounting, demonstrating competence in practical accounting skills.
What kind of content writing services does GEM Business Support provide?
GEM Business Support can help with writing website blogs, newsletters, and customer contact updates, aiming to assist businesses that lack time or creativity for content creation.
Who are Hudson Hill Consulting and There Be Giants?
Hudson Hill Consulting is an IT consultancy based in the North West of England, affiliated with GEM Business Support. There Be Giants is an organisation that works with GEM to champion OKRs (Objectives & Key Results) for business alignment and culture.
How long has GEM Business Support been in operation?
GEM Business Support was formed in May 2015, meaning they have been providing services for over eight years. Roundcube.co.uk Review
Is there pricing information available on the Gembusinesssupport.co.uk website?
No, the homepage of Gembusinesssupport.co.uk does not display specific pricing details or service packages. You would need to contact them for a customised quote.
How does GEM Business Support tailor its services?
GEM Business Support states they understand every business is different and offers a free consultation to discuss individual situations and needs, proposing solutions to ensure maximum benefit from their services.
Can Gembusinesssupport.co.uk help with sales enquiries?
Yes, GEM offers a bespoke sales support package designed to help businesses nurture client relationships from day one and ensure enquiries do not “slip through the net.”
What types of businesses does Gembusinesssupport.co.uk typically serve?
GEM Business Support aims to help growing businesses, business owners, and those facing overwhelming office administration and bookkeeping tasks. Their services are flexible for ongoing or ad-hoc project work.
Does Gembusinesssupport.co.uk use cookies on its website?
Yes, Gembusinesssupport.co.uk uses cookies to provide a relevant experience, remembering preferences and repeat visits. They have a cookie consent banner and a privacy notice explaining their use of cookies. Compare-wills.co.uk Review
What is the purpose of the “HOW IT WORKS” section on their website?
The “HOW IT WORKS” section on their homepage is a call to action encouraging visitors to call them for support and take the stress out of keeping their office up to speed.
How is GEM Business Support different from hiring an in-house PA?
GEM Business Support offers outsourced assistance, providing flexible resources and a cost-effective solution without the overheads of hiring a full-time in-house employee.
Are there any testimonials on the Gembusinesssupport.co.uk website?
Yes, the homepage includes brief testimonials from clients, describing their experience with GEM as “Great attitude. Better service. Professional. Friendly. Courteous.”
What is the value proposition of GEM Business Support?
GEM’s value proposition is to offer professional, flexible, and cost-effective outsourced assistance to businesses, helping them manage administrative and bookkeeping tasks so they can focus on continued growth and profit.
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