haystravel.co.uk FAQ

How reliable is haystravel.co.uk for booking holidays?

Haystravel.co.uk is highly reliable for booking holidays, backed by its long operational history since 1980, its status as the UK’s largest independent travel agent, and prominent certifications like ATOL protection and “Which? recommended” status.

Is haystravel.co.uk ATOL protected?

Yes, haystravel.co.uk explicitly states “Always ATOL Protected” on its homepage. This means your package holiday and flight-inclusive bookings are financially protected if the company or an airline fails.

Can I manage my booking online with haystravel.co.uk?

Yes, haystravel.co.uk provides a dedicated “My Booking” link on its homepage, allowing customers to view booking details, make payments, and access essential holiday information online.

Does haystravel.co.uk offer interest-free payment options?

Yes, haystravel.co.uk advertises “Interest Free Monthly Payments Available” on its homepage, allowing customers to spread the cost of their holiday over time. It’s advisable to review the full terms and conditions for eligibility and payment schedule. ukbathroomstore.co.uk Login Guide

What types of holidays can I book on haystravel.co.uk?

Haystravel.co.uk offers a wide range of holidays including last-minute getaways, family breaks, solo travel, cruise holidays, and specialist trips focused on wellness, wildlife-watching, sports, and relaxation, to destinations worldwide.

Are there last-minute deals available on haystravel.co.uk?

Yes, haystravel.co.uk features a prominent “Late Deals” section on its homepage, offering discounted prices for spontaneous travel to various popular destinations.

How do haystravel.co.uk’s prices compare to other travel agents?

While specific price comparisons require real-time checks, haystravel.co.uk aims to be competitive, often featuring “savings” on various packages and offering low deposit options, aligning with typical market pricing strategies for major travel agencies.

What is the customer rating for haystravel.co.uk?

Haystravel.co.uk displays a “4.9/5 Customer Rating” on its homepage, indicating high levels of customer satisfaction, further supported by its “Which? recommended” status.

Does haystravel.co.uk have a mobile app?

Yes, haystravel.co.uk promotes its mobile app, stating it allows users to view booking details, make payments, and access holiday information 24/7, making the experience “Personalised, Organised, Simple.” ukbathroomstore.co.uk Buying Guide

Who owns Hays Travel?

Hays Travel, which operates haystravel.co.uk, is a family-owned business. It was founded by John Hays and is now chaired by his wife, Dame Irene Hays.

How long has Hays Travel been in business?

Hays Travel was founded in 1980, giving it over four decades of experience in the travel industry.

Can I book cruises through haystravel.co.uk?

Yes, haystravel.co.uk has a dedicated “SAIL AWAY THE HAYS WAY” section, offering a selection of cruise offers for both first-time cruisers and seasoned travellers.

What is a “travel money card” mentioned on haystravel.co.uk?

A travel money card is typically a pre-paid card loaded with foreign currency, offering a secure and convenient way to manage expenses abroad, an option Hays Travel indicates it can facilitate.

Is my personal data safe with haystravel.co.uk?

Haystravel.co.uk uses SSL/TLS encryption for secure data transmission (indicated by HTTPS and a padlock icon) and as a reputable UK company, is expected to comply with GDPR and PCI DSS for data protection and payment security. ukbathroomstore.co.uk Complaints & Common Issues

What if my holiday is cancelled by haystravel.co.uk?

As an ATOL-protected company, if Hays Travel (or one of its suppliers) cancels your package holiday, you are financially protected, meaning you should receive a refund or an alternative holiday.

Does haystravel.co.uk offer group bookings?

While not explicitly mentioned on the homepage, most large travel agents like Hays Travel offer services for group bookings. It’s best to contact their support or branches directly for specific group travel arrangements.

Can I pay for my holiday with a credit card on haystravel.co.uk?

Yes, haystravel.co.uk is expected to accept major credit cards like Visa and Mastercard, which also offer consumer protection under Section 75 for eligible purchases over £100.

Does haystravel.co.uk have physical branches?

Yes, Hays Travel is known for being the UK’s largest independent travel agent with a significant network of high-street retail branches across the country, providing in-person consultation and booking services.

What is the “Peace of Mind Guarantee” offered by haystravel.co.uk?

The “Peace of Mind Guarantee” likely refers to Hays Travel’s commitment to customer satisfaction, reliable service, and financial protection (like ATOL), ensuring a worry-free booking experience, though specific details would be in their terms. flogas.co.uk Customer Support Review

How can I contact haystravel.co.uk customer support?

Haystravel.co.uk provides a “Support” link on its website. While specific contact methods aren’t listed on the homepage, typical channels for a company of this size include phone, email, online contact forms, and in-person at their retail branches.