Based on looking at the website, Homemaidcleaning.co.uk appears to be a legitimate local cleaning service operating in Nottingham and its surrounding areas. The site offers professional, reliable, and affordable house cleaning, specialising in regular and one-off services like spring cleaning and end-of-tenancy cleans. They also provide carpet and upholstery cleaning.
Here’s an overall review summary:
- Service Offering: Comprehensive domestic and specialised cleaning services.
- Transparency: Good, with contact details, address, and service area clearly listed.
- Customer Assurance: Emphasises vetted and DBS-checked cleaners, the option to meet cleaners, and consistent allocation of the same cleaner for regular services.
- Ethical Considerations: Seems to align well with ethical business practices, focusing on service quality and customer satisfaction without engaging in forbidden categories.
- Areas for Improvement: While functional, the website could benefit from more detailed service descriptions, clearer pricing structures upfront, and perhaps a dedicated ‘About Us’ section to build further trust.
The website clearly outlines the services offered, which include regular house cleaning, one-off cleans, and specialised carpet and upholstery cleaning. They highlight key selling points like experienced, friendly, vetted, and DBS-checked cleaners, with the unique option for clients to meet and interview their allocated cleaner. This emphasis on trust and personalisation is a strong positive. Furthermore, the provision of holiday and sickness cover, along with the use of the client’s own cleaning materials, adds to the convenience and bespoke nature of their service. The inclusion of customer testimonials on the homepage is a good touch for social proof. While they state “affordable rates,” explicit pricing details are not readily available without requesting a quote, which is common for service-based businesses but can sometimes be a deterrent for those seeking immediate cost comparisons. Overall, Homemaidcleaning.co.uk presents itself as a trustworthy local cleaning service.
Here are some excellent alternatives for professional cleaning and home maintenance services in the UK:
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- Key Features: One of the UK’s largest domestic cleaning agencies, offering vetted and insured cleaners for regular and one-off services. Local franchises provide personalised service.
- Price or Average Price: Varies by location and service, typically competitive hourly rates.
- Pros: Wide coverage across the UK, established reputation, emphasis on reliable and vetted cleaners, local management.
- Cons: Pricing can vary significantly between local offices, some users report communication issues with specific franchisees.
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- Key Features: A comprehensive platform offering a wide array of home services, including cleaning, gardening, pest control, and handyman services. They use a booking app for convenience.
- Price or Average Price: Competitive, often offers package deals and loyalty programmes.
- Pros: One-stop shop for multiple home needs, easy online booking and app management, professional and insured teams.
- Cons: Can be slightly pricier for individual services compared to local independent cleaners, quality can sometimes vary between teams.
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- Key Features: An online marketplace connecting clients with independent, vetted professional cleaners. Allows clients to choose their cleaner based on profiles, reviews, and availability.
- Price or Average Price: Cleaners set their own rates, generally competitive, starting from around £15-£20 per hour.
- Pros: Flexibility to choose your cleaner, transparent pricing, direct communication with cleaners, secure online payment.
- Cons: Quality relies heavily on individual cleaner’s performance, less direct oversight from TidyChoice once the booking is made.
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- Key Features: A long-established residential cleaning service that provides uniformed, professional teams who bring their own cleaning products and equipment.
- Price or Average Price: Custom quotes after a home visit, generally considered a premium service.
- Pros: Highly professional, consistent service quality, fully insured teams, no need to supply cleaning materials.
- Cons: Often more expensive than independent cleaners, less flexibility in choosing specific cleaners.
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- Key Features: A service-finding platform where users post their cleaning needs, and local professionals respond with quotes. Useful for finding a range of local providers.
- Price or Average Price: Varies widely as professionals bid for the job.
- Pros: Good for comparing multiple quotes, finding local, independent cleaners, and niche services.
- Cons: Quality control can be inconsistent as it’s a lead generation platform, requires more vetting by the customer.
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- Key Features: Primarily focuses on commercial cleaning but also offers high-end residential cleaning services, especially in London. Emphasises eco-friendly practices and highly trained staff.
- Price or Average Price: Premium pricing due to their high standards and specialized services.
- Pros: Exceptionally high standards of cleaning, excellent for larger or more complex residential properties, strong focus on sustainability.
- Cons: Primarily serves the London area, higher price point, less suitable for basic domestic cleaning needs.
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- Key Features: A platform connecting clients with local, insured, and experienced cleaners for regular or one-off home cleaning. Offers an easy online booking system.
- Price or Average Price: Transparent hourly rates, competitive for the UK market.
- Pros: Simple booking process, reliable cleaners, good customer support, easy to manage bookings.
- Cons: Coverage might be more concentrated in urban areas, less flexibility in choosing specific cleaners compared to marketplace models.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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Homemaidcleaning.co.uk Review & First Look
When first landing on Homemaidcleaning.co.uk, the immediate impression is one of professionalism and clarity. The website presents itself as a straightforward, no-nonsense service provider for domestic cleaning in Nottingham. It quickly establishes its core offering: reliable, affordable, and professional house cleaning. The homepage is designed to be user-friendly, guiding potential customers through the services available and addressing common concerns upfront.
Initial Impressions and User Experience
The site loads quickly and is intuitively laid out, making it easy to navigate. The primary call to action, “Get a quote,” is prominently displayed, which is crucial for a service-based business. The use of clear headings and concise paragraphs helps convey information efficiently without overwhelming the visitor. From a visual standpoint, the design is clean and functional, prioritising information delivery over elaborate aesthetics. The colour scheme is simple and professional, reflecting the nature of the business.
Key Information Availability
A critical aspect of any service website is the availability of essential information, and Homemaidcleaning.co.uk generally delivers. They clearly state their service area (Nottingham and surrounding areas), their contact details (phone numbers and email), and a physical address. This level of transparency is vital for building trust with potential clients, especially for services that involve inviting people into one’s home. The mention of “OFFICE OPENING TIMES Monday-Sunday 8am-8pm” is also a plus, indicating clear availability.
Trust Signals and Credibility
The website incorporates several trust signals to reassure visitors. The claim of “years of experience” and being a “trusted, well-established cleaning company” is reinforced by visible customer reviews on the homepage. While only a few are displayed, they are positive and provide specific feedback (e.g., “easy to deal with, excellent value for money,” “friendly and thorough”). The promise that “All our cleaners are fully vetted and DBS checked” is a significant credibility booster, addressing a major concern for anyone hiring a home cleaning service. The option to “meet and interview your cleaner first if required” further enhances trust by empowering the client.
Homemaidcleaning.co.uk Pros & Cons
Delving deeper into Homemaidcleaning.co.uk reveals several strengths that position it as a solid choice for cleaning services in Nottingham, alongside a few areas where it could enhance its offering. Understanding these aspects is crucial for potential clients weighing their options. Masterplanrecruitment.co.uk Review
Advantages of Using Homemaidcleaning.co.uk
The website highlights several compelling reasons to choose their service. One of the most significant advantages is the commitment to personalised service. They promise to allocate a “personal cleaner” for regular cleans and offer the opportunity to “meet and interview your cleaner first.” This level of personal touch is a rarity in the cleaning industry and can greatly enhance client comfort and satisfaction.
Another major pro is their rigorous vetting process. The assurance that “All our cleaners are fully vetted and DBS checked” immediately addresses safety and security concerns, which are paramount when allowing someone into your home. This due diligence provides immense peace of mind. Furthermore, the provision of “Holiday & sickness cover at no additional cost” ensures continuity of service, preventing disruption to a client’s routine, which is a practical benefit often overlooked by smaller operations. The flexibility to “use your cleaning materials and equipment” is also a thoughtful touch, catering to clients who have specific preferences or sensitivities regarding cleaning products.
Areas for Potential Improvement
While Homemaidcleaning.co.uk has many strong points, there are a few areas where the website could be enhanced to provide an even more comprehensive and appealing experience. One notable point is the lack of explicit pricing details. While it’s understandable for service-based businesses to offer custom quotes, providing a general pricing guide or starting rates could help manage client expectations and reduce the barrier to enquiry. This would allow potential customers to quickly assess if the service aligns with their budget before committing to a quote request.
Additionally, while customer reviews are present, a more robust and independently verifiable system (e.g., links to Google Reviews, Trustpilot) would further bolster credibility. The current testimonials are effective but expanding on this could build even greater trust. Lastly, though the services are well-described, more detailed sections on what each service entails (e.g., a checklist for a ‘spring clean’ or ‘end-of-tenancy clean’) could help set clearer expectations and provide more value to visitors researching their options.
Homemaidcleaning.co.uk Features
Homemaidcleaning.co.uk prides itself on offering a range of features designed to provide a comprehensive, reliable, and customer-focused cleaning experience in Nottingham. These features set them apart and are crucial for understanding the value proposition they offer. Avindustrialproducts.co.uk Review
Core Cleaning Services Offered
The backbone of Homemaidcleaning.co.uk’s offering revolves around two primary categories: regular cleaning services and one-off cleans.
- Regular Cleaning: This service is designed for ongoing maintenance of homes, ensuring consistent cleanliness. The key highlight here is the allocation of a “personal cleaner” for each client, fostering a familiar and trustworthy relationship. This continuity means the cleaner becomes familiar with the client’s home and preferences over time.
- One-Off Cleans: Catering to specific needs, these include “spring cleaning” for a deep, revitalising cleanse, and “end-of-tenancy cleans” which are crucial for tenants looking to secure their deposit or landlords preparing a property for new occupants. These intensive cleans ensure every nook and cranny is spotless.
Specialised Cleaning Services
Beyond general domestic cleaning, Homemaidcleaning.co.uk extends its expertise to more specialised areas:
- Carpet Cleaning: Utilising an “extremely effective” system that uses less water, this service aims to remove up to “98% of allergens and 89% of airborne bacteria.” This focus on health and efficiency, alongside quicker drying times (normally within 4 to 6 hours), makes it particularly appealing.
- Upholstery Cleaning: Similar to carpet cleaning, this service offers a deep, gentle clean to “freshen and restore” furnishings, brightening colours and removing stains. The emphasis on extending fabric life and delivering exceptional results highlights their commitment to quality.
Client-Centric Operational Features
Several operational features are in place to enhance the client experience and build trust:
- Vetted and DBS-Checked Cleaners: A fundamental assurance for security, all cleaners undergo thorough vetting and criminal record checks, providing peace of mind for clients.
- Meet Your Cleaner Option: This unique offering allows clients to “meet and interview” their prospective cleaner before committing to the service. This personal interaction ensures a good fit and addresses any initial concerns.
- Consistent Cleaner Allocation: For regular services, clients are assigned the “same regular cleaner for each visit.” This consistency builds rapport and ensures the cleaner understands specific household needs and preferences without needing constant re-instruction.
- Flexible Working Hours: With office opening times from “Monday-Sunday 8am-8pm,” the service demonstrates a commitment to accessibility and convenience for booking and enquiries.
- Client’s Own Materials: Cleaners use the client’s “own cleaning materials and equipment.” This ensures that only preferred products are used, accommodating specific brands, eco-friendly choices, or allergy considerations.
Homemaidcleaning.co.uk Alternatives
When considering professional cleaning services, it’s wise to explore alternatives to ensure you find the best fit for your specific needs, budget, and location. While Homemaidcleaning.co.uk offers a compelling service in Nottingham, the broader UK market provides a diverse range of reputable companies, each with its unique strengths.
Diverse Service Offerings
Many alternative cleaning services in the UK offer a broad spectrum of options, from basic domestic cleans to highly specialised industrial cleaning. For instance, companies like Maid2Clean operate on a franchise model, providing local, vetted cleaners across numerous regions, similar to Homemaidcleaning.co.uk’s localised approach. However, their extensive network means a wider geographical reach, potentially offering more immediate availability in some areas. Dtechsupport.co.uk Review
Technology-Driven Solutions
The rise of digital platforms has introduced more streamlined ways to book and manage cleaning services. Services like Fantastic Services or TidyChoice leverage mobile apps and online booking systems, allowing clients to schedule, reschedule, and manage their cleanings with ease. Fantastic Services, in particular, offers a vast array of home services beyond just cleaning, making it a one-stop shop for various household needs, from gardening to pest control. TidyChoice, on the other hand, acts as a marketplace, empowering clients to browse cleaner profiles, read reviews, and select a cleaner based on their preferences and rates, offering a high degree of autonomy.
Premium and Specialised Providers
For those seeking a more premium experience or highly specialised cleaning, companies like Molly Maid stand out. Molly Maid provides uniformed teams who bring their own professional-grade equipment and cleaning products, ensuring a consistent and high-quality service. Their model is often geared towards clients who prefer a comprehensive, hands-off approach without needing to supply materials. Similarly, for larger commercial or high-end residential needs, companies like Cleanology offer tailored solutions with an emphasis on sustainability and highly trained staff, though their primary focus might be commercial contracts.
Local Independent Cleaners and Platforms
Beyond established companies, platforms like Bark.com allow users to solicit quotes from numerous independent cleaners and small cleaning businesses in their local area. This approach can be beneficial for finding competitive pricing or very specific niche services, though it requires more due diligence from the client in vetting individual providers. Local community groups and online forums also often feature recommendations for independent cleaners who might offer more flexible arrangements or unique pricing structures.
The choice among these alternatives often comes down to individual priorities: whether it’s geographical coverage, technological convenience, budget constraints, specific service needs, or the desire for a highly personalised or premium experience.
How to Cancel Homemaidcleaning.co.uk Subscription
For services like Homemaidcleaning.co.uk that offer “regular cleaning services,” understanding the cancellation process is crucial for clients. While the website itself doesn’t explicitly detail a step-by-step cancellation policy on its homepage, standard industry practices and common contractual agreements usually apply. Wackswickedplants.co.uk Review
Standard Cancellation Procedures
Typically, cancelling a recurring cleaning service like that offered by Homemaidcleaning.co.uk would involve directly contacting the company. Based on the information available on their homepage, the most direct methods for communication are:
- Phone Call: The website prominently features phone numbers: 0115 772 0159 and 07973 562565. A direct phone call is often the quickest way to initiate a cancellation, allowing for immediate confirmation and discussion of any terms.
- Email: An email address, [email protected], is also provided. Sending an email offers a written record of your cancellation request, including the date and time. This can be beneficial for documentation purposes.
Importance of Terms & Conditions
It is highly recommended that clients refer to the “Terms & Conditions” link provided at the bottom of the Homemaidcleaning.co.uk website. This document will contain the specific clauses regarding cancellation policies, including:
- Notice Period: Most cleaning services require a certain notice period (e.g., 24 hours, 48 hours, or a week) before cancellation to avoid charges for scheduled services.
- Cancellation Fees: While less common for direct cancellations of ongoing services, some contracts might outline fees for very short-notice cancellations or early termination of a fixed-term agreement (if applicable).
- Refund Policies: For services paid in advance, the terms will specify how refunds are processed upon cancellation.
Best Practices for Cancellation
When cancelling any subscription or recurring service, it’s always prudent to:
- Provide Written Notice: Even if you call, follow up with an email to ensure you have a written record.
- Note Down Details: Record the date and time of your cancellation request, the name of the person you spoke with (if by phone), and any reference numbers provided.
- Confirm Cancellation: Ask for a confirmation email or letter stating that your service has been successfully cancelled and detailing any final charges or refunds.
Given Homemaidcleaning.co.uk’s emphasis on customer satisfaction and clear communication, it is reasonable to expect a straightforward cancellation process in line with their stated commitment to professionalism.
Homemaidcleaning.co.uk Pricing
Understanding the pricing structure of a service is a critical factor for potential customers. While Homemaidcleaning.co.uk explicitly states that they offer “affordable rates” and encourages visitors to “Get a quote” or “GET A FREE QUOTE,” direct pricing information or a typical rate range is not immediately available on their homepage. This approach is common among bespoke service providers, as cleaning costs can vary significantly based on multiple factors. Stowcapital.co.uk Review
Factors Influencing Cleaning Service Costs
The price of a cleaning service like Homemaidcleaning.co.uk is typically determined by several key variables:
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Type of Service:
- Regular Cleaning: Often priced on an hourly basis or a fixed rate per visit, depending on the frequency (weekly, bi-weekly, monthly) and the scope of work.
- One-Off Cleans: Services like spring cleaning or end-of-tenancy cleans are usually priced as a flat fee, which is often higher than regular cleans due to the intensity and duration of the work required.
- Specialised Services: Carpet and upholstery cleaning typically have separate pricing, either per item, per room, or based on the total area.
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Size of Property: Larger homes with more rooms or square footage will naturally require more time and effort, leading to higher costs.
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Condition of Property: A home requiring a deep clean due to significant dirt or clutter will command a higher price than a well-maintained property.
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Scope of Work: The specific tasks requested by the client play a major role. A full house clean encompassing all rooms and tasks (dusting, vacuuming, mopping, bathrooms, kitchen) will be more expensive than a focused service on specific rooms or tasks. Gwironworks.co.uk Review
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Frequency of Service: Regular clients often benefit from slightly lower hourly rates compared to one-off services, as they provide consistent income for the cleaning company.
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Location within Nottingham: While they cover Nottingham and surrounding areas, slight variations might exist based on travel distance for cleaners.
How to Obtain a Quote
To get an accurate price from Homemaidcleaning.co.uk, potential clients need to:
- Call them directly: Use the phone numbers provided (0115 772 0159 or 07973 562565).
- Use the “Get a quote” form: This online form will likely ask for details about the property, type of service desired, and frequency, allowing them to provide a personalised estimate.
It is advisable to be as detailed as possible when requesting a quote to ensure the most accurate pricing. Potential customers should also confirm what is included in the quoted price (e.g., labour, travel, specific tasks) and whether there are any additional charges for extra services or specific conditions.
Homemaidcleaning.co.uk vs. Competitors
When evaluating Homemaidcleaning.co.uk, it’s beneficial to benchmark its offerings against other prominent cleaning services in the UK market. This comparison helps in understanding its unique positioning and how it stacks up against competitors in terms of service model, specialisation, and customer proposition. Crawfordheating.co.uk Review
Homemaidcleaning.co.uk’s Differentiating Factors
Homemaidcleaning.co.uk primarily focuses on the Nottingham area, positioning itself as a local expert rather than a national giant. Its key differentiators, as highlighted on its website, include:
- Personalised Cleaner Allocation: For regular cleans, clients get the “same regular cleaner.” This fosters trust and consistency, which is a major advantage over services that rotate cleaners frequently.
- Pre-Service Interview Option: The ability to “meet and interview your cleaner first” is a significant trust-building feature that few larger services offer, allowing clients to ensure a good personal fit.
- Client’s Own Materials: Their policy of using the client’s cleaning materials and equipment is a double-edged sword. While it saves the client from supplying them, it allows for personal preference regarding products, which some clients appreciate.
- DBS-Checked and Vetted Cleaners: This is a standard expected across professional services, but Homemaidcleaning.co.uk prominently features it, reassuring clients about safety.
Comparison with National Franchise Models (e.g., Maid2Clean, Molly Maid)
- Maid2Clean: Operates on a vast franchise network across the UK. While they also offer vetted, local cleaners and consistent allocation, Homemaidcleaning.co.uk’s interview option might be more personalised. Maid2Clean often uses client’s materials, similar to Homemaidcleaning.co.uk. Their broader reach means more availability, but the quality can vary slightly between franchises.
- Molly Maid: Represents a premium segment. They bring their own professional-grade equipment and eco-friendly products, which is a key difference from Homemaidcleaning.co.uk’s ‘client’s own materials’ policy. Molly Maid typically works in teams and offers highly consistent, uniformed service, often at a higher price point. If a client prefers a completely hands-off experience regarding supplies, Molly Maid might be preferred.
Comparison with Online Marketplaces (e.g., TidyChoice, Fantastic Services)
- TidyChoice: An online marketplace where clients directly choose and book independent cleaners based on profiles and reviews. This offers maximum flexibility and choice, similar to Homemaidcleaning.co.uk’s interview option, but on a digital platform with a wider pool of cleaners. Pricing is transparent, set by individual cleaners. Homemaidcleaning.co.uk offers a more curated, company-managed selection process.
- Fantastic Services: A large platform offering a wide range of home services. While they provide professional cleaning, their scale means less emphasis on a ‘personal cleaner’ for every visit, although consistency can be requested. Their strength lies in convenience and the breadth of services available through a single booking platform.
Niche and Specialised Services
For highly specific needs like extensive deep cleaning or commercial properties, companies like Cleanology or specialised carpet cleaners might be considered. These often offer advanced techniques and equipment not typically found with general domestic cleaners. Homemaidcleaning.co.uk offers carpet and upholstery cleaning as an add-on, but for significant restoration projects, dedicated specialists might be a better fit.
In essence, Homemaidcleaning.co.uk positions itself strongly within its local market by emphasising trust, personalisation, and reliable service. It balances the benefits of a locally focused business with professional standards, making it a compelling choice for residents in Nottingham seeking a consistent and trustworthy cleaning partner.
FAQ
What services does Homemaidcleaning.co.uk offer?
Homemaidcleaning.co.uk offers professional house cleaning services, including regular cleaning, one-off cleans (like spring cleaning and end-of-tenancy cleans), and specialised carpet and upholstery cleaning services.
Is Homemaidcleaning.co.uk available outside of Nottingham?
No, Homemaidcleaning.co.uk specifies that their professional home cleaning services are provided “in Nottingham and it’s surrounding areas,” including towns like Attenborough, Beeston, West Bridgford, and Stapleford. Wahhing.co.uk Review
Are Homemaidcleaning.co.uk cleaners vetted?
Yes, the website states that “All our cleaners are fully vetted and DBS checked,” providing assurance regarding the background and reliability of their staff.
Can I meet my cleaner before the service starts?
Yes, Homemaidcleaning.co.uk makes it possible for you to “meet and interview your cleaner first if required,” allowing you to feel completely sure about the person coming to your home.
Do I get the same cleaner for every visit?
For regular cleaning services, Homemaidcleaning.co.uk states that “You will get the same regular cleaner for each visit,” ensuring consistency and familiarity.
Does Homemaidcleaning.co.uk provide cleaning materials?
No, the website states that “Our cleaners will use your cleaning materials and equipment,” ensuring that only your preferred products are used in your home.
How do I get a quote from Homemaidcleaning.co.uk?
You can get a quote by calling them on 0115 772 0159 or by using the “book your cleaner online” or “GET A FREE QUOTE” options on their website. Greenenergyconsulting.co.uk Review
What are the office opening times for Homemaidcleaning.co.uk?
Their office opening times are Monday-Sunday, 8 am-8 pm, indicating broad availability for enquiries and bookings.
Does Homemaidcleaning.co.uk offer holiday or sickness cover?
Yes, the company provides “Holiday & sickness cover at no additional cost,” ensuring continuity of service even if your regular cleaner is unavailable.
What is the advantage of their carpet cleaning system?
Their carpet cleaning system is described as “extremely effective at removing stains and dirt,” uses “less water than standard cleaners,” and means everything “dries more quickly,” normally within 4 to 6 hours.
What allergens does their carpet cleaning remove?
Their carpet cleaning service is said to remove “up to 98% of allergens and 89% and airborne bacteria from the carpet.”
Can Homemaidcleaning.co.uk do one-off cleans?
Yes, they provide “one-off cleans for a spring clean or an end-of-tenancy cleaning,” in addition to regular services. Famishedbakehouse.co.uk Review
How long has Homemaidcleaning.co.uk been in business?
The website mentions they are a “trusted, well-established cleaning company with years of experience,” indicating a long operational history.
Is Homemaidcleaning.co.uk affordable?
The company states it aims to provide a “stress-free, affordable and convenient cleaning service,” although specific pricing details are not listed on the homepage.
How do I contact Homemaidcleaning.co.uk for questions or to arrange service?
You can contact them by calling 0115 772 0159 or by emailing [email protected]. They also provide a mobile number: 07973 562565.
Are customer reviews available for Homemaidcleaning.co.uk?
Yes, the homepage features several customer reviews, describing positive experiences with their service quality and professionalism.
What are Homemaidcleaning.co.uk’s core values?
Their core values include “Great Service,” “Highest Standards,” having a “Professional Team,” and providing “Creative Solutions” to free up client time. Eatgreatfood.co.uk Review
Where is Homemaidcleaning.co.uk physically located?
Their listed address is 20 Bramwell Drive, Bamcote, Nottingham NG9 3ST.
How quickly do upholstery furnishings dry after cleaning?
After upholstery cleaning, furnishings are “normally dry within 4 to 6 hours,” according to the website.
What happens if I’m not satisfied with the cleaning?
While not explicitly stated as a satisfaction guarantee, Homemaidcleaning.co.uk expresses strong confidence, stating they are “extremely confident that you will be delighted with the end result” and that “you can trust us to be there when you need us and to get it right.” You would typically contact them directly to address any concerns.
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