illumination.co.uk FAQ

How long has illumination.co.uk been in business?

illumination.co.uk explicitly states on its homepage that it has “more than 10 years of experience with indoor lighting and outdoor lighting in the online shopping market.” This indicates a well-established presence in the e-commerce sector.

Read more about illumination.co.uk:
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How to Cancel illumination.co.uk Subscription
How to Cancel illumination.co.uk Free Trial
illumination.co.uk Pricing
illumination.co.uk vs. John Lewis & Partners

Does illumination.co.uk offer free shipping to the UK?

Yes, illumination.co.uk offers free shipping within the UK for orders with a total value of £100 or more. For orders below this threshold, or for European deliveries, standard shipping charges would likely apply.

What brands of lights does illumination.co.uk sell?

illumination.co.uk sells products from renowned manufacturers. They specifically mention trusting “leaders such as Philips, Paul Neuhaus, and Honsel” on their homepage, and also list “Designer lamps” from brands like Flos, Louis Poulsen, and Artemide. illumination.co.uk vs. John Lewis & Partners

Is illumination.co.uk a secure website for online payments?

Yes, illumination.co.uk emphasizes its security. It is “Trusted Shops Certified,” meaning it adheres to European quality standards for secure transactions and data protection. They also explicitly state that “All transactions and online payments concluded on our website are secure, and your data is protected.”

Where is illumination.co.uk based?

illumination.co.uk is based in Cologne, Germany. They state this on their homepage, noting that they have professional consultants available in English from this location.

Does illumination.co.uk offer a warranty on its products?

Yes, illumination.co.uk provides a “two-year warranty on defects for our entire assortment of products,” offering peace of mind regarding product quality and durability.

Can I get professional advice before buying lights from illumination.co.uk?

Yes, illumination.co.uk offers “professional consultants” who are available to answer your questions and help you choose the right light for your needs and budget. You can reach them via an online request form or by phone on weekdays.

What types of lighting does illumination.co.uk specialise in?

illumination.co.uk specialises in both indoor and outdoor lighting solutions. Their product range includes pendant, ceiling, floor, table, and wall lights, as well as smart home lighting and various styles like wooden, smoked glass, Scandinavian, vintage, and basket lamps. illumination.co.uk Pricing

How does illumination.co.uk ensure quick delivery?

illumination.co.uk states that all packages are “carefully packed in our warehouse in Cologne and shipped with tracking.” They use “recognised and trusted carriers” and provide customers with a tracking number on the evening of shipment for quick and transparent delivery.

Does illumination.co.uk sell energy-efficient lighting?

Yes, illumination.co.uk actively promotes energy-efficient options, particularly LED lighting. They advise customers to “opt for LED lighting to ensure a minimum Class A fixture” and provide information on energy labels to help choose economical alternatives.

Are there any discount codes available for illumination.co.uk?

Yes, the homepage prominently features a “15% anniversary discount on selected products” with the code “BDAY.” They also have a general “Sale” section for other deals.

What is the “Trusted Shops” certification mentioned on illumination.co.uk?

The “Trusted Shops” certification is a well-known European e-commerce trustmark. It signifies that illumination.co.uk complies with stringent quality criteria, including data protection, secure payment processes, and clear customer service policies, providing buyer protection.

Can I track my order from illumination.co.uk?

Yes, illumination.co.uk provides customers with a package tracking number on the evening their order is shipped, allowing them to monitor the delivery status. How to Cancel illumination.co.uk Free Trial

How detailed is the product information on illumination.co.uk?

The product information is highly detailed, covering technical elements such as the amount of light provided (lumens), colour temperature (Kelvin values, e.g., 2,700K for warm white), and special safety features like the Ingress Protection (IP) rating for water and solid object protection.

Does illumination.co.uk offer lighting solutions for specific rooms?

Yes, illumination.co.uk organises its products by room, offering dedicated categories such as “Living room lights,” “Kitchen lights,” “Dining room lights,” “Bedroom lights,” “Child Room,” “Bathroom lights,” and “Hallway lights.”

What if I have a technical problem with a light bought from illumination.co.uk?

illumination.co.uk states that a “technical team is ready to solve any malfunction or offer advice in case of problems,” indicating dedicated support for technical issues.

Does illumination.co.uk ship outside the UK?

Yes, in addition to the UK, illumination.co.uk offers Europe-wide shipping.

Does illumination.co.uk have a physical store?

Based on the information on their homepage, illumination.co.uk operates as an online shop and does not explicitly mention having physical retail stores. Their operations seem primarily online, based out of their warehouse in Cologne, Germany. Umbrellaproperties.co.uk Review

How do I contact illumination.co.uk customer service?

You can contact their customer service (professional consultants) via their online request form or by phone on weekdays. They assure that someone will be available to answer you in English.

Can I find accessories for my lights on illumination.co.uk?

Yes, illumination.co.uk mentions an “accessories section” where you can find practical products, including “Outdoor lights with sensors” and other complementary items.