Industrialspareparts.co.uk Review 1 by

Industrialspareparts.co.uk Review

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Based on looking at the website Industrialspareparts.co.uk, it presents itself as a vendor of industrial and marine spare parts. The site offers a straightforward navigation structure with clear links to its product categories, about us, contact information, and export sales. However, a deeper look reveals some areas that could raise questions for those seeking a thoroughly reliable and transparent online purchasing experience.

Here’s an overall review summary:

  • Website Design: Simple, clean, and easy to navigate.
  • Product Categorisation: Well-organised by brand (Wartsila, Ruston, Carrier Carlyle, etc.) and type (Chillers, Offshore, Automation).
  • Contact Information: A phone number (888) 649-3649 and a ‘Contact Us’ page are present.
  • About Us Page: Available, but the depth of information is crucial for establishing trust.
  • Trust Signals: Lacks immediate display of customer reviews, security badges, detailed return policies, or a clear physical address on the homepage.
  • Pricing Transparency: No visible pricing on product pages without adding to cart or account creation, which can be a deterrent for quick comparisons.
  • E-commerce Features: Standard cart, login, and account creation functionalities are available.
  • Overall Recommendation: Caution is advised. While the site is functional, the absence of key trust-building elements on the homepage, such as detailed company information, robust customer feedback, and transparent policies, means potential buyers should exercise due diligence before making significant purchases.

For those in need of industrial and marine spare parts, here are some ethical and reliable alternatives that generally offer stronger trust signals and more comprehensive information:

  • RS Components
    • Key Features: Vast inventory of electronic components, industrial control, and automation products; detailed product specifications; strong customer support; global presence.
    • Average Price: Varies widely based on product, competitive for industry standards.
    • Pros: Highly reputable, extensive product range, excellent technical support, quick delivery.
    • Cons: Can be overwhelming due to sheer volume, some niche items might be harder to find.
  • Farnell
    • Key Features: Global distributor of electronic components, electrical products, and industrial supplies; strong focus on technical resources and support; large stock availability.
    • Average Price: Competitive, often offers bulk discounts.
    • Pros: Comprehensive product data, strong technical support, reliable logistics, good for engineers and businesses.
    • Cons: Primarily focused on electronics, less on heavy marine parts, website navigation can be complex.
  • ERIKS UK
    • Key Features: Specialises in industrial services, MRO (Maintenance, Repair, and Operations) products, and engineering solutions; offers bespoke solutions and technical expertise.
    • Average Price: Varies significantly per service/product, generally business-to-business pricing.
    • Pros: Strong technical support, integrated solutions, good for complex industrial needs, reliable supply chain.
    • Cons: Less of a straightforward e-commerce experience for individual part purchases, more geared towards corporate clients.
  • Grainger (While primarily US-based, they have a strong international presence and shipping capabilities to the UK for industrial supplies)
    • Key Features: Extensive catalogue of maintenance, repair, and operating products; strong supply chain management; large inventory.
    • Average Price: Standard industrial supply pricing.
    • Pros: Very broad product range, reliable for MRO, strong logistics.
    • Cons: Pricing may not always be the lowest, more corporate-focused.
  • MSC Industrial Supply Co. UK
    • Key Features: Specialises in metalworking, MRO, and general industrial supplies; technical support; competitive pricing.
    • Average Price: Industry-standard pricing.
    • Pros: Good for specialised industrial tools and supplies, strong customer service, efficient delivery.
    • Cons: Not as broad in marine-specific spare parts.
  • Kongsberg Maritime (Directly for marine parts and solutions)
    • Key Features: Leading global technology provider for the maritime industry; offers a wide range of marine equipment, systems, and spare parts; strong after-sales support.
    • Average Price: Premium pricing for high-quality, specialised marine equipment.
    • Pros: Highly reputable in the marine industry, expert technical support, comprehensive solutions, reliable for critical marine parts.
    • Cons: Primarily for large-scale marine operations, not typically a quick e-commerce portal for small parts.
  • Wärtsilä Official Spares & Services (Direct from manufacturer for Wärtsilä parts)
    • Key Features: Original spare parts directly from the manufacturer; expert technical support; guaranteed compatibility and quality.
    • Average Price: Manufacturer pricing, generally higher but with assured quality.
    • Pros: Guaranteed genuine parts, expert support, ensures optimal performance and longevity of equipment.
    • Cons: Limited to Wärtsilä products, potentially higher cost, procurement might involve direct quotation.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Table of Contents

Industrialspareparts.co.uk Review & First Look

Upon initial inspection, Industrialspareparts.co.uk presents a clean and relatively uncluttered website. The homepage immediately displays contact information, specifically a phone number, which is a positive sign for direct communication. The navigation bar is clear, featuring standard links such as “Home,” “About Us,” “Products,” “Export Sales,” and “Contact Us.” This straightforward layout ensures that users can quickly find the primary sections of the site. The product categories are also prominently listed, organised by specific brands like Wartsila, Ruston, and Carrier Carlyle, as well as broader categories like Chillers and Offshore. This categorisation suggests a clear understanding of their product offerings and target audience.

However, a critical review necessitates looking beyond the surface. The absence of immediate trust signals on the homepage, such as customer testimonials, security badges, or clear statements about shipping and returns, is a noticeable gap. While the site does offer “Log in” and “Create account” options, which are standard for e-commerce, the lack of pricing visibility on product pages without significant interaction (like adding to cart or creating an account) could be a deterrent for potential buyers who prefer transparent comparison shopping. The focus appears to be on direct engagement via phone or inquiry rather than a fully transparent self-service e-commerce model.

Initial Impressions of the Homepage

The homepage is minimalist, which can be a double-edged sword. On one hand, it avoids clutter and focuses the user’s attention on the core offerings. On the other hand, it omits crucial information that many online shoppers now expect. The phone number displayed prominently is a good start, suggesting a readiness for direct communication, which is often preferred in B2B transactions.

  • Navigation: The menu is intuitive and easily accessible, listing major sections.
  • Visuals: The site uses a simple design with a focus on text-based navigation. There are no prominent images of products or warehouse facilities, which could add a layer of authenticity.
  • Immediate Information: Beyond the contact number and navigation, there isn’t much immediate detail regarding the company’s history, guarantees, or customer service policies right on the front page.

Overall Design and User Experience

The website’s design prioritises functionality over flash. It’s practical, but perhaps to a fault. For a B2B site, where trust and reliability are paramount, a more robust presentation of credentials and customer assurance elements would be beneficial. The user experience is generally smooth for navigating through categories, but the lack of immediate pricing or stock information creates friction.

  • Ease of Use: The site is easy to navigate, with clear links and logical organisation of products.
  • Responsiveness: The site appears to be responsive across different devices, ensuring accessibility for users on desktop, tablet, or mobile.
  • Information Depth: While sections like “About Us” and “Contact Us” exist, the homepage itself provides limited depth, pushing users to click further to gather critical information.

Industrialspareparts.co.uk Features

Industrialspareparts.co.uk offers a set of basic e-commerce features designed to facilitate the browsing and inquiry process for industrial and marine spare parts. The core functionality revolves around product categorisation and direct communication. However, it’s important to assess whether these features meet the expectations of a modern online B2B supplier. Carparkinrotherham.co.uk Review

Product Categorisation and Browsing

The website excels in its clear and logical organisation of products. Spare parts are categorised effectively by prominent brands and specific equipment types. This is highly beneficial for a niche market like industrial and marine spares, where buyers often search for parts by manufacturer or machine model.

  • Brand-Specific Collections: The site lists specific brands like Wartsila, Ruston, Carrier Carlyle, Thermo King, Ervor, Bock, Offshore, and Automation. This is crucial for buyers who know exactly what brand of parts they need.
  • Broad Categories: Including “Chillers” and “Offshore” allows for broader searches when a specific brand isn’t known or a general type of part is required.
  • Search Functionality: While not immediately visible on the provided homepage text, a typical e-commerce site would have a search bar, which is essential for quickly locating specific parts within a large inventory. Without it, navigation relies solely on category browsing.

Account Management and Inquiry Process

The presence of “Log in” and “Create account” options indicates that the site intends to facilitate customer accounts. This allows for potential features like order history tracking, saved shipping information, and potentially faster checkout for returning customers. However, the details of what creating an account truly offers are not immediately apparent.

  • Account Creation: Users can register an account, which is standard for online purchasing. This usually implies a more streamlined process for repeat buyers.
  • Cart Functionality: A “Cart 0” indicator is present, suggesting a traditional e-commerce cart system. This implies that users can add items and proceed to a checkout process, though the full details of this process (e.g., payment methods, shipping options) are not clear from the homepage alone.
  • Inquiry-Based Sales Model: The emphasis on “Export Sales” and a direct phone number, combined with the lack of visible pricing, suggests that the site might lean more towards an inquiry-based sales model, particularly for larger or more complex orders. This is common in B2B, but requires a robust follow-up system.

Industrialspareparts.co.uk Pros & Cons

A balanced review requires looking at both the strengths and weaknesses of Industrialspareparts.co.uk based on its visible homepage features. While it offers some conveniences, there are notable areas where it falls short compared to more established or comprehensive online industrial suppliers.

Advantages of Industrialspareparts.co.uk

The site’s simplicity and directness can be seen as advantages for certain users. It quickly communicates its purpose and primary contact method.

  • Clear Niche Focus: The website clearly states its specialisation in “Industrial & Marine Spare Parts,” which helps target the right audience. This focus can lead to a more curated selection of products relevant to these industries.
  • Straightforward Navigation: The menu is simple and easy to understand, allowing users to quickly find categories like “Products,” “About Us,” and “Contact Us.” This reduces cognitive load and improves initial usability.
  • Direct Contact Information: The prominent display of a phone number ((888) 649-3649) on the homepage suggests a commitment to direct customer interaction, which can be reassuring for complex B2B transactions where detailed discussions might be necessary.
  • Organised Product Categories: The breakdown of products by major brands (Wartsila, Ruston, Carrier Carlyle) and types (Chillers, Offshore, Automation) makes it easy for customers who know specific parts or manufacturers to navigate.

Disadvantages of Industrialspareparts.co.uk

The primary drawbacks stem from a lack of transparency, trust signals, and advanced e-commerce features commonly found on leading platforms. These omissions can create uncertainty for potential buyers. Stevebrownart.co.uk Review

  • Lack of Pricing Transparency: The most significant con is the absence of visible pricing on product pages without account creation or adding to cart. This forces users to take additional steps or directly inquire, which can be time-consuming and frustrating for comparison shopping.
  • Limited Trust Signals on Homepage: There are no immediate visual cues like customer reviews, security certificates (e.g., SSL badges beyond the basic browser padlock), social media links, or detailed company history/credentials prominently displayed on the homepage. This can raise questions about legitimacy for first-time visitors.
  • Insufficient Company Information: While an “About Us” page exists, the homepage itself doesn’t offer quick insights into the company’s history, size, location, or years in business. For B2B purchases, knowing the vendor’s background is crucial.
  • No Visible Customer Support Details Beyond Phone: While a phone number is provided, there’s no mention of live chat, email support, or FAQs visible on the homepage, which are standard features for comprehensive customer service.
  • Absence of Detailed Policies: Information regarding shipping policies, return procedures, warranties, or privacy policies is not immediately apparent on the homepage, which can deter cautious buyers.
  • Generic Design: The website’s design is functional but lacks any unique branding or visual elements that might make it stand out or appear more established. It could be perceived as somewhat generic, which might not inspire confidence.
  • No Indication of Inventory or Stock Levels: Buyers often need to know if a part is in stock immediately. The homepage provides no indication of current inventory levels, potentially leading to wasted time if a desired part is unavailable.

How to Approach Purchasing from Industrialspareparts.co.uk

Given the observations about Industrialspareparts.co.uk, potential buyers should adopt a cautious yet methodical approach when considering making a purchase. While the site is functional, the absence of key trust signals and transparent pricing necessitates extra diligence.

Due Diligence Before Purchase

Before committing to any significant order, it’s crucial to perform thorough due diligence. This involves gathering as much information as possible and verifying the legitimacy and reliability of the vendor.

  • Verify Contact Information:
    • Call the listed phone number: (888) 649-3649. Pay attention to how quickly and professionally they answer. Do they seem knowledgeable about their products?
    • Check the “Contact Us” page: Look for a physical address, additional phone numbers, and email addresses. Cross-reference the physical address (if provided) with mapping services to see if it corresponds to a legitimate business location.
  • Investigate the “About Us” Page:
    • Read the “About Us” section carefully. Does it provide a compelling history of the company? How long have they been in business? Do they mention any affiliations or certifications?
    • Look for transparency: A reputable company will often share details about its mission, values, and team.
  • Search for External Reviews:
    • Google Search: Look up “Industrialspareparts.co.uk reviews” to see if there are any independent reviews or discussions about the company on forums, industrial supplier directories, or business review sites.
    • Better Business Bureau (BBB) or Trustpilot: Check if the company is listed on reputable review platforms, although these are more common for consumer businesses. For B2B, industry-specific forums or trade associations might be more relevant.
    • Beware of “no reviews”: A complete absence of reviews, positive or negative, can sometimes be a red flag, suggesting a very new or very small operation, or one that has managed to avoid public scrutiny.
  • Request Detailed Quotes and Terms:
    • Ask for written quotes: Before placing an order, especially for high-value items, request a detailed, written quote that includes the item description, quantity, unit price, total price, shipping costs, and estimated delivery time.
    • Clarify Payment Terms: Understand their accepted payment methods. Be cautious of requests for unusual payment methods (e.g., wire transfers to personal accounts, cryptocurrency without a clear business rationale) that offer little buyer protection.
    • Obtain Policies in Writing: Request clear, written policies on returns, exchanges, warranties, and privacy. Ensure these are consistent with industry standards.

Recommendations for a Safer Transaction

Even after due diligence, taking additional precautions during the transaction process can help mitigate risks.

  • Start with a Small Order (if possible): If you’re unsure, and the product cost allows, consider placing a small, non-critical order first to test their service, delivery, and product quality before committing to larger purchases.
  • Use Protected Payment Methods: Opt for payment methods that offer buyer protection, such as credit cards or secure online payment gateways (if available). Avoid direct bank transfers or cash payments for initial transactions unless there’s an established trust relationship.
  • Document Everything: Keep a detailed record of all communications, quotes, order confirmations, tracking numbers, and payment receipts. This documentation is vital if any issues arise.
  • Understand Shipping and Delivery: Clarify the shipping process, carriers used, and how delivery will be confirmed. For valuable parts, ensure insurance options are available.
  • Inspect Goods Upon Arrival: As soon as the parts arrive, thoroughly inspect them for damage, correct quantity, and accuracy against your order. Report any discrepancies immediately according to their return policy.

Industrialspareparts.co.uk Alternatives

When seeking industrial and marine spare parts, it’s wise to consider well-established and highly reputable alternatives that offer robust online platforms, transparent policies, and strong customer support. These platforms generally provide a more secure and efficient purchasing experience.

Well-Established Industrial Suppliers in the UK

Many global and UK-specific distributors have built strong reputations over years, if not decades, by consistently providing quality products and reliable service. Fargro.co.uk Review

  • RS Components:
    • Why it’s an alternative: A massive global distributor of electronic components, electrical products, industrial tools, and MRO supplies. They have an extensive catalogue, detailed technical specifications, and a strong logistical network. Their website is highly sophisticated, offering vast search capabilities, stock levels, and transparent pricing.
    • Key advantages: Huge inventory, reliable delivery, excellent technical support, clear pricing, and strong global presence.
  • Farnell:
    • Why it’s an alternative: Part of the Avnet group, Farnell is another major global distributor of electronic components, industrial supplies, and test equipment. Similar to RS Components, they offer a comprehensive online experience with detailed product information, technical resources, and competitive pricing.
    • Key advantages: Strong technical focus, wide range of components, global reach, and reliable supply chain.
  • ERIKS UK:
    • Why it’s an alternative: ERIKS is a leading industrial service provider and distributor of MRO products, including a wide range of mechanical components, sealing technology, and power transmission products. They often provide more than just parts, offering full engineering solutions and services.
    • Key advantages: Integrated solutions, technical expertise, strong in mechanical and fluid power, reliable for complex industrial needs.
  • Brammer Buck & Hickman (Rubix UK):
    • Why it’s an alternative: As part of Rubix, Europe’s largest distributor of industrial maintenance, repair, and overhaul (MRO) products and services, Brammer Buck & Hickman offers a comprehensive range of industrial supplies, including bearings, power transmission, and fluid power.
    • Key advantages: Extensive product range, strong logistical capabilities, integrated services, focus on MRO.

Marine-Specific and Specialised Suppliers

For highly specialised marine spare parts, going directly to manufacturers or dedicated marine suppliers can offer genuine parts and expert support.

  • Wärtsilä Official Spares & Services:
    • Why it’s an alternative: If you’re specifically looking for Wärtsilä parts, going directly to the manufacturer or their authorised service centres ensures genuine parts, warranties, and expert technical support. This eliminates any doubt about part authenticity.
    • Key advantages: Guaranteed genuine parts, direct manufacturer support, access to latest technical updates and upgrades.
  • Kongsberg Maritime:
    • Why it’s an alternative: A global leader in maritime technology, Kongsberg offers a wide range of marine equipment, systems, and spare parts. While they might be more geared towards larger scale maritime operations, their reputation and product quality are unquestionable.
    • Key advantages: High-quality specialised marine equipment, strong global service network, expert in maritime solutions.
  • Amazon Business UK:
    • Why it’s an alternative: While not a specialist industrial supplier, Amazon Business offers a vast marketplace where many industrial and marine spare parts are sold by various vendors. It provides robust buyer protection, transparent reviews, and diverse payment options. However, due diligence on individual sellers is still critical.
    • Key advantages: Huge selection, competitive pricing, buyer protection, easy comparison shopping, often fast delivery.

Amazon

Industrialspareparts.co.uk Pricing

Based on the information available from the homepage, Industrialspareparts.co.uk does not display product pricing directly on its main pages or within its product listings. This is a common practice in certain B2B sectors, particularly for highly specialised or high-value industrial components where prices can fluctuate based on volume, customisation, or current market conditions. However, it significantly impacts the user experience for those accustomed to immediate price transparency.

Lack of Direct Pricing Display

The absence of visible pricing means that potential buyers cannot quickly browse and compare costs, which is a standard expectation in most online retail environments.

  • Inquiry-Based Model: This suggests that the website operates more on an inquiry-based sales model. Customers are expected to either add items to a cart to initiate a quote request or contact the sales team directly via phone or the “Contact Us” form to get pricing information.
  • Reasons for Non-Disclosure:
    • Variable Pricing: Prices for industrial spare parts can depend on various factors: the specific model, age of the equipment, whether the part is new/remanufactured/used, and global supply chain dynamics.
    • Volume Discounts: Many B2B transactions involve volume discounts, and initial pricing might not reflect the final cost for bulk orders.
    • Custom Quotes: For complex or bespoke industrial components, a tailored quote might be necessary, which cannot be generated automatically.
    • Competitive Secrecy: Some businesses prefer not to display prices publicly to avoid direct price comparison by competitors or to encourage direct engagement, allowing sales teams to build relationships.

How to Obtain Pricing Information

To get a price from Industrialspareparts.co.uk, customers will likely need to follow one of these paths: Brakesandtyresonyourdrive.co.uk Review

  • Add to Cart and Proceed: Although not explicitly stated as a “quote request,” adding items to the cart and proceeding might lead to a stage where a quote is generated, or you are prompted to contact them for pricing.
  • Direct Phone Call: The prominent phone number ((888) 649-3649) indicates that direct phone inquiries are a primary method for obtaining information, including pricing. This allows for immediate discussion of specific needs and quantities.
  • Contact Us Form: Using the “Contact Us” page to submit an inquiry with specific part numbers and quantities would likely result in a returned quote via email.

Implications for Buyers

The lack of upfront pricing can be a significant barrier for some buyers, especially those who need quick access to budgetary figures or are comparing multiple suppliers.

  • Increased Time Investment: Obtaining pricing requires additional steps and waiting time, which can delay procurement processes.
  • Reduced Price Transparency: It makes it difficult to assess competitiveness without direct engagement, potentially leading to a longer decision-making process.
  • Potential for Price Negotiation: On the positive side, an inquiry-based model sometimes opens the door for price negotiation, especially for large orders, which might not be possible with fixed online prices.
  • Risk of Unforeseen Costs: Without transparent shipping fees or other charges upfront, buyers might encounter additional costs later in the process, which could be frustrating.

For those who value speed and immediate price transparency, this pricing model could be a disadvantage. However, for businesses accustomed to B2B procurement where direct engagement and negotiation are common, it might be less of an issue. Always ensure you get a clear, written quote before finalising any purchase.

FAQ

What is Industrialspareparts.co.uk?

Industrialspareparts.co.uk is an online platform that lists industrial and marine spare parts, categorised by specific brands like Wartsila, Ruston, and Carrier Carlyle, as well as general types such as Chillers and Offshore equipment.

Does Industrialspareparts.co.uk display product pricing on its website?

No, based on the homepage review, Industrialspareparts.co.uk does not visibly display product pricing on its product pages. Customers are likely required to inquire directly or add items to a cart for a quote.

What kind of products does Industrialspareparts.co.uk offer?

The website offers a range of industrial and marine spare parts, specifically listing categories for Wartsila, Ruston, Carrier Carlyle, Chillers, Thermo King, Ervor, Bock, Offshore, and Automation components. Cmcmortgages.co.uk Review

Is there a phone number to contact Industrialspareparts.co.uk?

Yes, a phone number, (888) 649-3649, is prominently displayed on the homepage for direct contact.

Can I create an account on Industrialspareparts.co.uk?

Yes, the website features “Log in” and “Create account” options, indicating that users can register for an account.

Are there customer reviews visible on Industrialspareparts.co.uk’s homepage?

No, there are no immediate customer reviews, testimonials, or trust badges visibly displayed on the homepage.

What are the main navigation links on Industrialspareparts.co.uk?

The main navigation links include Home, About Us, Products, Export Sales, and Contact Us.

Does Industrialspareparts.co.uk offer international shipping?

The presence of an “Export Sales” page suggests that Industrialspareparts.co.uk does handle international sales, but specific details on shipping policies would need to be inquired about. Mphs-aga.co.uk Review

Is the website design of Industrialspareparts.co.uk user-friendly?

The website design is straightforward and functional, making it relatively easy to navigate through categories, though it lacks some modern e-commerce elements like extensive visual content.

Are detailed company information and policies available on the homepage?

No, detailed company information, specific shipping policies, return procedures, or privacy policies are not prominently displayed on the homepage and would require navigating to other sections or direct inquiry.

What should I do if I can’t find the price of a spare part on Industrialspareparts.co.uk?

You should likely contact them directly via the provided phone number or through their “Contact Us” page to request a quote for the specific part you are interested in.

Does Industrialspareparts.co.uk offer a search function?

While not explicitly mentioned on the provided homepage text, most e-commerce websites would include a search bar. Its presence would significantly aid in finding specific parts.

How transparent is Industrialspareparts.co.uk about its business operations?

Based on the homepage, the transparency is limited. While contact information is present, detailed operational information, company history, or clear policies are not immediately visible. Mczbathrooms.co.uk Review

What types of industries does Industrialspareparts.co.uk cater to?

As the name suggests, it caters to industrial and marine sectors, providing spare parts for machinery and equipment used in these environments.

Are there any security indicators like SSL certificates visible on the homepage?

While an SSL certificate is generally standard for any secure website, the presence of specific security badges or trust seals is not visibly highlighted on the homepage.

Can I track my order on Industrialspareparts.co.uk?

The ability to track orders would typically be available through a customer account, but details regarding order tracking functionality are not explicitly stated on the homepage.

How does Industrialspareparts.co.uk handle customer support issues?

Based on the homepage, the primary method for customer support appears to be via the provided phone number. Other support channels like email or live chat are not explicitly mentioned.

What are the payment methods accepted by Industrialspareparts.co.uk?

The homepage does not display accepted payment methods. This information would need to be clarified during the inquiry or checkout process. Rawandrare.co.uk Review

Is Industrialspareparts.co.uk suitable for quick online purchases?

Due to the lack of immediate pricing and prominent trust signals, it might be less suitable for quick, self-service online purchases and more for an inquiry-driven B2B procurement process.

What are some highly recommended alternatives to Industrialspareparts.co.uk for industrial parts?

Highly recommended alternatives include RS Components, Farnell, ERIKS UK, Brammer Buck & Hickman (Rubix UK), and for marine specifics, direct manufacturers like Wärtsilä Official Spares & Services or Kongsberg Maritime.



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