Based on looking at the website Shadesandshutters.co.uk, it appears to be a legitimate business specialising in bespoke blinds, awnings, security grilles, and shutters. The site provides clear contact information, showcases customer testimonials, and details their services and experience. While the website presents itself professionally, a more comprehensive online presence with readily available pricing, detailed product specifications, and an easily verifiable physical address beyond just “Gloucester” would enhance trustworthiness. It is important to note that the website is focused on providing practical home and business solutions that align with ethical principles.
Overall Review Summary:
- Purpose: Provides bespoke blinds, awnings, security grilles, and shutters.
- Service Area: Primarily Cheltenham, Gloucester, and the South West, UK.
- Experience: States “over 100 years of experience in the trade.”
- Contact Information: Phone number (01452 731 801) and email ([email protected]) provided.
- Physical Presence: Showroom open Monday – Friday, with appointments advised.
- Customer Feedback: Features testimonials on the homepage and a “REVIEW US!” link.
- Product Offering: Custom-made products, including motorisation options.
- Transparency (Pricing): Requires direct contact for quotes; no clear pricing structure on the website.
- Transparency (Physical Address): Lacks a full, verifiable physical address beyond the city name.
The website provides a good overview of the services offered, emphasizing custom-made solutions for both domestic and commercial clients. The mention of “over 100 years of experience” aims to instill confidence, though this would typically refer to cumulative team experience rather than the business itself. The inclusion of testimonials and a dedicated “REVIEW US!” section suggests a commitment to customer satisfaction. However, the absence of direct pricing or a clear breakdown of costs for different product lines means potential customers must engage directly for quotes, which can be a barrier for those seeking quick comparisons. Furthermore, while a phone number and email are available, a more precise, verifiable physical address for the showroom beyond just “Gloucester” would significantly bolster the site’s credibility, as is common practice for established businesses. For those seeking home improvement solutions that are practical and long-lasting, this site presents a viable option.
Here are some excellent alternatives for home and business security and window solutions in the UK, focusing on reputable and widely accessible options:
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- Key Features: Wide range of blinds, shutters, curtains, and awnings; free in-home consultation and fitting; extensive fabric and material options.
- Average Price: Mid to high-range, varies greatly by product and customisation.
- Pros: Well-established brand, comprehensive service from measurement to installation, strong reputation for quality.
- Cons: Can be more expensive than DIY options, sales process can be lengthy.
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- Key Features: Online retailer with a vast selection of made-to-measure blinds (roller, vertical, Roman, Venetian); competitive pricing; free samples.
- Average Price: Budget to mid-range.
- Pros: Excellent value, easy online ordering, quick delivery of samples and products, suitable for DIY installation.
- Cons: No in-home fitting service, requires accurate self-measurement.
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- Key Features: Family-run business with showrooms in the Midlands; offers a variety of blinds, shutters, and awnings; focus on quality and customer service.
- Average Price: Mid-range.
- Pros: Personalised service, experienced fitters, good local reputation.
- Cons: Primarily serves the Midlands, less extensive online ordering options compared to national retailers.
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- Key Features: Premium quality blinds, curtains, and shutters; design service and fitting available; strong customer service and guarantee.
- Average Price: High-range.
- Pros: Trusted brand, excellent product quality, professional installation, comprehensive after-sales support.
- Cons: Higher price point, limited customisation compared to specialist bespoke providers.
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- Key Features: National network of local franchises; offers a wide variety of blinds, shutters, and awnings; free home consultation and professional fitting.
- Average Price: Mid to high-range.
- Pros: Convenient local service, good product range, experienced advisors.
- Cons: Quality and service can vary slightly between franchises.
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- Key Features: Specialises in bespoke wooden shutters; offers a range of styles and finishes; DIY installation options with detailed guides.
- Average Price: Mid to high-range, depending on wood type and style.
- Pros: High-quality, durable products, aesthetic appeal of real wood, option for self-fitting for cost savings.
- Cons: More focused on shutters than a full range of window coverings, self-fitting requires precision.
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- Key Features: Online retailer providing made-to-measure blinds; frequent sales and discounts; wide array of colours and materials.
- Average Price: Budget to mid-range.
- Pros: Cost-effective, quick delivery, easy-to-navigate website.
- Cons: No in-home service, relies on customer measurements for accuracy.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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Shadesandshutters.co.uk Review & First Look
Based on an initial inspection of the Shadesandshutters.co.uk website, it presents itself as a dedicated provider of bespoke window dressings and security solutions. The homepage immediately highlights their core offerings: “Bespoke Blinds in Cheltenham & Gloucester” and “Blinds, grilles, roller shutters and shades custom made to order across Gloucestershire.” This clear statement of purpose and geographical focus is a strong positive, helping potential customers quickly determine if the service is relevant to their needs. The design is straightforward, prioritising information over flashy aesthetics, which can be reassuring for a business focused on practical home and commercial solutions.
Initial Impressions of the Website Interface
The website’s interface is functional and relatively easy to navigate. Key sections like “NEWS,” “TESTIMONIALS,” and “ABOUT US” are visible at the top, providing quick access to essential information. The prominent display of a phone number (01452 731 801) and email address ([email protected]) on every page header ensures that contact is readily available. This immediate accessibility of contact details is a crucial trust signal for online businesses.
Stated Experience and Service Area
Shades & Shutters prominently states “We have over 100 years of experience in the trade.” While this typically refers to the collective experience of the team, it aims to convey a deep level of expertise and reliability. Their stated service area of “Cheltenham, Gloucester and across the South West” is specific enough to manage customer expectations regarding their reach. This regional focus implies a commitment to local service and potentially faster response times within their operational zone.
Call to Action and Quote Process
The website consistently prompts users to “Get a quote” or “Speak to the team,” with a clear call-to-action button linking to a contact form. This indicates that their sales process is consultative, involving a direct interaction to understand specific requirements rather than offering off-the-shelf pricing. This approach is common for bespoke products where measurements and customisation are paramount. However, the lack of even indicative pricing might deter those looking for a rough cost estimate before committing to contact.
Shadesandshutters.co.uk Pros & Cons
When evaluating Shadesandshutters.co.uk, it’s essential to weigh its strengths against areas where it could improve. This assessment helps potential customers make an informed decision and understand what to expect from their service. Xtraclean.co.uk Review
Advantages of Shadesandshutters.co.uk
One of the primary advantages of Shadesandshutters.co.uk is its specialisation in bespoke solutions. They explicitly state, “Our skilled team produce custom made blinds, awnings, grilles and shutters where bespoke solutions are required.” This focus means they are likely adept at handling unique or challenging installations, such as “securing a shop frontage, providing safe window blinds for large classrooms, or installing the latest electric awning technology.” This level of customisation is often preferred by clients with specific aesthetic or functional needs that off-the-shelf products cannot meet.
Another significant pro is the clear communication of contact information. Both a phone number (01452 731 801) and an email address ([email protected]) are prominently displayed, making it easy for potential customers to reach out. The presence of a physical showroom with stated opening hours (Monday – Friday: 9:30am – 2:30pm, with appointments advisable) further enhances trust, as it indicates a tangible business presence rather than a purely online operation. This also allows customers to view products firsthand.
The inclusion of customer testimonials directly on the homepage, such as “We recently had blinds fitted… look absolutely fabulous! Thanks guys, job well done” from Joan Goddard, and “excellent service, with good quality materials. No mess left after the installation” from Fast Fit, provides social proof. These genuine-sounding endorsements can build confidence in the company’s ability to deliver satisfaction. Furthermore, the “MADE IN GLOUCESTERSHIRE” claim for many of their blinds suggests local manufacturing, which can appeal to customers looking to support local businesses and potentially benefit from quicker lead times and better quality control.
Potential Areas for Improvement
Despite its strengths, Shadesandshutters.co.uk has a few areas where it could enhance its online presence and customer experience. The most notable is the absence of transparent pricing or even a pricing guide. While bespoke products inherently require custom quotes, providing a general price range or examples of typical costs for certain product types could help manage customer expectations and reduce the barrier to initial contact. Many customers prefer to have some idea of investment before committing to a consultation.
Another area is the limited detail regarding the company’s physical address. While they mention a “SHOWROOM OPEN” and state “Based in Gloucester,” a full, verifiable physical address is not immediately visible on the homepage or in the footer. For a business that relies on trust and physical presence, this lack of specific location information can be a minor deterrent. Customers often look for complete address details to verify legitimacy and plan visits. Flg360.co.uk Review
Finally, while the website includes a “NEWS” section, the articles displayed, such as “Luxaflex® Awnings – Free motorisation on selected models STARTS 2nd March 2020,” appear to be outdated. The date “2nd March 2020” suggests the news section isn’t regularly updated. A current and active news or blog section would demonstrate ongoing engagement, industry relevance, and provide fresh, valuable content to visitors. Outdated content can inadvertently give the impression of a less active or current business.
Shadesandshutters.co.uk Alternatives
When considering bespoke blinds, awnings, and security solutions, it’s wise to explore a range of reputable providers to ensure you find the best fit for your specific needs, budget, and location. While Shadesandshutters.co.uk serves the Gloucestershire area, the UK market offers numerous other excellent options, both national and regional, that provide similar or complementary services.
National Providers with Wide Reach
Many larger companies offer extensive product ranges and services across the entire United Kingdom, providing convenience and often a high degree of brand recognition.
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Hillarys: As one of the UK’s largest providers, Hillarys offers a massive selection of blinds, shutters, and curtains. They are known for their in-home consultation, measurement, and fitting service, which simplifies the process for customers. Their nationwide presence means they can serve almost any location, and their established reputation often assures quality and reliability. Hillarys frequently has promotions and a wide range of styles to suit various home aesthetics.
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Blinds2go: For those comfortable with DIY measurement and installation, Blinds2go is a popular online retailer. They offer a vast array of made-to-measure blinds at competitive prices. Their website is user-friendly, allowing customers to easily browse styles, order free samples, and place orders. While they don’t provide in-home services, their lower price point and quick delivery make them an attractive option for budget-conscious buyers or those who prefer to handle the installation themselves. Desirablegiftware.co.uk Review
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Apollo Blinds: Operating through a network of local franchises across the UK, Apollo Blinds combines the benefits of a national brand with the personalised service of a local business. Each franchise typically offers free home consultations, expert advice, and professional installation. This model ensures that customers receive tailored service while benefiting from the product range and quality standards of a larger company.
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John Lewis & Partners: Known for its quality and customer service, John Lewis offers a premium range of blinds, curtains, and shutters. They provide a comprehensive service, including design consultations, professional measurement, and fitting. While generally at a higher price point, the peace of mind that comes with their trusted brand and excellent after-sales support can be a significant draw for many customers seeking durable and stylish solutions.
Specialist & Regional Alternatives
Beyond the large national chains, there are numerous specialist providers focusing on specific product types or serving particular regions with tailored services.
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Wooden Shutters: If your primary interest is high-quality wooden shutters, a specialist like Wooden Shutters might be ideal. They often offer a wider variety of wood types, finishes, and customisation options specifically for shutters, ensuring a perfect fit and aesthetic. Many offer detailed DIY guides or professional installation services, providing flexibility.
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Swift Direct Blinds: Another strong online contender, Swift Direct Blinds offers a comprehensive selection of made-to-measure blinds at factory-direct prices. They pride themselves on quick turnaround times and frequent sales, making them a good choice for those looking for value and efficiency. Similar to Blinds2go, it’s a DIY measurement and installation model. Virgiliosrestaurant.co.uk Review
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Terence Ball Blinds: For customers in the Midlands, Terence Ball Blinds is a notable family-run business with a strong local reputation. They offer a range of blinds, shutters, and awnings, often emphasising a more personal service and community connection. Exploring local businesses like this can sometimes lead to more tailored advice and support from long-standing experts in your area.
Choosing an alternative depends on your priorities: whether you value convenience, a specific aesthetic, budget efficiency, or the assurance of a large, established brand. It’s always recommended to gather multiple quotes and compare services before making a final decision.
Shadesandshutters.co.uk Pricing
Based on the information available on the Shadesandshutters.co.uk homepage, there is no direct pricing information provided for any of their products or services. This is a common approach for businesses that offer bespoke and custom-made solutions, as the cost for blinds, awnings, grilles, and shutters can vary significantly depending on numerous factors.
Why Bespoke Pricing Differs
The pricing model for custom products like those offered by Shades & Shutters is typically consultative because each project is unique. The final cost is influenced by several key variables:
- Product Type: Roller blinds, vertical blinds, Venetian blinds, Roman blinds, awnings, security grilles, and roller shutters each have different base material costs and manufacturing complexities.
- Size and Dimensions: Larger windows or openings naturally require more material and labour, increasing the price.
- Material and Fabric Choices: There’s a vast range of materials, from standard fabrics for blinds to high-grade aluminium or steel for security grilles, each with varying price points.
- Motorisation Options: The website explicitly mentions, “Upgrade to motorisation for as little as £120 per unit, subject to size of blind and style.” This indicates an additional cost for automated systems, which can significantly enhance convenience but add to the overall investment.
- Installation Complexity: The difficulty of installation, such as fitting into awkward or large spaces (which Shades & Shutters specialises in), can influence the labour costs.
- Custom Features: Any specific design elements, finishes, or advanced functionalities beyond the standard product will contribute to the total price.
How to Obtain a Quote
The website clearly directs prospective customers to “Get a quote” by completing a form or calling them directly on 01452 731 801. This suggests that the process involves: Bestcompliance.co.uk Review
- Initial Contact: The customer outlines their basic needs.
- Consultation/Measurement: A representative likely visits the property to take precise measurements and discuss specific requirements, materials, and features.
- Detailed Quotation: Based on this information, a tailored, no-obligation quote is provided.
This approach ensures accuracy but means potential customers cannot quickly compare prices online. They must invest time in a consultation to understand the financial commitment.
Implied Value Proposition
While no prices are listed, the company’s emphasis on “over 100 years of experience in the trade,” “bespoke solutions,” and combining “the latest technologies with the best materials and the finest workmanship” implies a focus on quality and durability rather than being a budget-option provider. The mention of motorisation starting at £120 per unit suggests a premium offering, as many basic blinds do not include this feature. Therefore, customers approaching Shadesandshutters.co.uk should expect a professionally delivered, tailored solution with a price point commensurate with custom-made, high-quality products.
How to Get a Quote from Shadesandshutters.co.uk
Obtaining a quote from Shadesandshutters.co.uk is a straightforward process, designed to facilitate a direct conversation about your specific requirements, given their specialisation in bespoke solutions. Unlike online retailers with fixed product lists and prices, their model requires interaction to tailor the perfect solution for your space.
The Direct Contact Approach
The website prominently features two primary methods for initiating contact and requesting a quote:
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Phone Call: The most direct method is to call them on their dedicated sales line: 01452 731 801. This allows for immediate verbal communication, where you can briefly explain your needs, ask preliminary questions, and potentially schedule an appointment for a more detailed consultation. This is often the quickest way to get the ball rolling and receive initial advice. Thetutorsagency.co.uk Review
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Online Contact Form: The website provides multiple links and buttons, such as “Get a quote,” “Speak to the team,” and “CONTACT US,” all leading to an online enquiry form. This form typically requires you to provide your name, contact details (email and/or phone number), and a message detailing your requirements. This method is convenient for those who prefer to write down their needs comprehensively and allows the Shades & Shutters team to review your request before responding.
What to Expect During the Quote Process
Once you initiate contact, the process generally follows a few key steps to ensure an accurate and tailored quotation:
- Initial Discussion: A member of the Shades & Shutters team will likely contact you to discuss your project in more detail. They will aim to understand the type of product you’re interested in (blinds, shutters, awnings, security grilles), the specific location (domestic, commercial, classroom), and any particular requirements or challenges you might have (e.g., awkward spaces, motorisation needs).
- Site Visit and Measurement: For bespoke solutions, an accurate measurement is crucial. It is highly probable that a representative will arrange a free, no-obligation site visit to your property in Cheltenham, Gloucester, or the surrounding South West area. During this visit, they will take precise measurements of your windows or openings. This is also an opportunity for them to assess the installation environment and discuss material samples and design options with you directly.
- Detailed Quotation Presentation: Following the site visit and discussion, Shades & Shutters will provide you with a comprehensive, no-obligation quote. This quote will detail the selected products, materials, any custom features (like motorisation), installation costs, and the total price. This is your chance to review the proposal, ask any remaining questions, and make an informed decision.
Preparing for Your Quote Request
To ensure a smooth and efficient quote process, it’s helpful to have some information ready before you contact them:
- Know Your Needs: Have a clear idea of what kind of window covering or security solution you are looking for. Do you need privacy blinds, light control, security shutters, or a stylish awning?
- Identify the Location: Be ready to describe the room or area where the product will be installed (e.g., living room window, shop front, school classroom).
- Consider Your Style/Function: Think about any specific aesthetic preferences (colour, material) or functional requirements (e.g., blackout, child safety, ease of cleaning, smart home integration).
- Rough Measurements: While professional measurements will be taken, having approximate dimensions of your windows or openings can help in the initial discussion.
By providing these details, you can help Shades & Shutters understand your project quickly and provide you with the most relevant and accurate quote.
Shadesandshutters.co.uk vs. UK Blinds & Shutters Competitors
When evaluating Shadesandshutters.co.uk, it’s beneficial to compare its offerings against other prominent players in the UK blinds and shutters market. This comparison helps to highlight its unique selling propositions and how it stacks up against competitors in terms of service model, product range, and overall value. Oxfordconsultants.co.uk Review
Service Model Comparison
Shadesandshutters.co.uk operates with a highly localised and bespoke service model, primarily serving Gloucestershire and the South West. Their emphasis on “custom made” products and direct engagement (“Speak to the team,” “Get a quote”) suggests a hands-on, consultative approach. They invite customers to their showroom and conduct site visits for precise measurements and tailored solutions. This model is ideal for customers seeking specific, often complex, installations that require expert assessment and fitting, especially for “awkward or large spaces.”
In contrast, major national competitors like Hillarys and Apollo Blinds also offer in-home consultations, measurements, and fitting services. Their advantage lies in their nationwide reach and brand recognition, making them accessible to a much broader customer base. While also offering bespoke solutions, their larger scale might mean a more streamlined, though perhaps less deeply personalised, interaction compared to a more regionally focused specialist.
Online-only retailers such as Blinds2go and Swift Direct Blinds represent a different service model entirely. They focus on providing a vast selection of made-to-measure products online, relying on customers to take their own measurements and perform the installation. This DIY approach results in significantly lower prices and faster purchasing processes, but it lacks the expert guidance and professional fitting that Shadesandshutters.co.uk offers. Customers choosing these alternatives need to be confident in their measuring and DIY skills.
Product Range and Specialisation
Shadesandshutters.co.uk offers a comprehensive range of window coverings and security solutions: “blinds, awnings, security grilles and shutters.” Their website highlights their expertise in “All roller blinds, vertical blinds, vision blinds and allusion blinds are made by use in house.” This in-house manufacturing for certain blind types suggests a degree of control over quality and potentially lead times. Their specialisation also extends to security products like grilles and roller shutters, which not all standard blind companies offer.
National providers like Hillarys and Apollo Blinds also boast extensive product ranges, often covering all types of blinds, shutters, curtains, and sometimes awnings. They typically carry a wide array of fabrics, materials, and smart home integration options due to their larger supplier networks. However, they might not always have the same level of granular specialisation in security grilles or very specific commercial solutions as Shadesandshutters.co.uk implies. Threezero12.co.uk Review
Online retailers, while offering a wide variety of styles and colours, often focus more on standard residential blinds and shutters. While some may offer motorisation, their product customisation might be less about unique engineering for challenging spaces and more about size and fabric choice.
Experience and Local Focus
Shadesandshutters.co.uk prides itself on “over 100 years of experience in the trade” and its strong local presence in Gloucestershire. This deep-rooted local expertise can be a significant draw for customers who prefer to work with established local businesses. They might have a better understanding of local architectural styles, planning requirements, or specific environmental factors relevant to the region.
Larger national companies, while having extensive cumulative experience at a corporate level, might not always provide the same sense of local community connection or in-depth regional knowledge. Their fitters and sales teams are distributed nationwide, meaning the local team might change more frequently.
Pricing Model
As discussed, Shadesandshutters.co.uk uses a quote-based pricing model, requiring direct contact for bespoke solutions. This ensures accuracy but means no immediate price transparency.
In contrast, online retailers like Blinds2go provide instant pricing online based on dimensions and material choices, allowing for quick comparisons. National providers like Hillarys offer free consultations, but their pricing is typically provided after the in-home visit, similar to Shadesandshutters.co.uk, reflecting the custom nature of their service and inclusion of professional fitting. Green19.co.uk Review
In summary, Shadesandshutters.co.uk positions itself as a trusted local specialist for bespoke window and security solutions in the South West. Its strengths lie in its hands-on service, regional expertise, and custom manufacturing capabilities. For customers prioritising personalised service, local support, and solutions for unique or challenging installations, it presents a compelling choice. For those seeking budget-friendly DIY options or nationwide accessibility from a well-known brand, the larger national or online competitors might be more suitable.
FAQ
What services does Shadesandshutters.co.uk offer?
Shadesandshutters.co.uk offers bespoke and custom-made blinds, awnings, security grilles, and roller shutters for domestic clients, commercial businesses, and local authority organisations. They specialise in solutions for awkward or large spaces.
Where is Shadesandshutters.co.uk based?
Shadesandshutters.co.uk is based in Gloucester, serving clients in Cheltenham, Gloucester, and across the South West of the UK.
Does Shadesandshutters.co.uk provide free quotes?
Yes, the website states they offer a “free, no obligation quote” for their products and services.
How can I contact Shadesandshutters.co.uk for a quote?
You can contact Shadesandshutters.co.uk by calling 01452 731 801 or by completing the contact form on their website. 1stchoicemarketing.co.uk Review
Does Shadesandshutters.co.uk offer motorisation for blinds?
Yes, they offer motorisation upgrades for roller blinds, vertical blinds, vision blinds, and allusion blinds, stating it can be as little as £120 per unit depending on size and style.
Do Shadesandshutters.co.uk make their own products?
Yes, they state that “All roller blinds, vertical blinds, vision blinds and allusion blinds are made by use in house” in Gloucestershire.
What are the showroom opening hours for Shadesandshutters.co.uk?
The showroom is open Monday to Friday: 9:30am – 2:30pm, and it is advisable to arrange an appointment. Other times can be made available if arranged.
Does Shadesandshutters.co.uk install the products they sell?
Yes, they supply, manufacture, and install ready-made and bespoke blinds, awnings, security grilles, and shutters.
How much experience does Shadesandshutters.co.uk have?
The company states they have “over 100 years of experience in the trade,” referring to their collective team’s expertise. Reactivegraphics.co.uk Review
Are there customer testimonials available for Shadesandshutters.co.uk?
Yes, customer testimonials are featured directly on their homepage, and there is also a dedicated “TESTIMONIALS” page on their website.
What types of blinds does Shadesandshutters.co.uk specialise in?
They specialise in a variety of blind types including roller blinds, vertical blinds, vision blinds, and allusion blinds, all custom-made.
Does Shadesandshutters.co.uk offer security solutions?
Yes, they supply and install security grilles and roller shutters for enhanced property security.
How long does it take to get a quote from Shadesandshutters.co.uk?
The website doesn’t specify a timeframe, but given it’s a bespoke service, it would likely involve an initial discussion followed by a site visit for measurements before a detailed quote is provided.
Can Shadesandshutters.co.uk handle commercial projects?
Yes, they offer bespoke and custom-made products for domestic clients, commercial businesses, and local authority organisations. Apokitchen.co.uk Review
Are the products from Shadesandshutters.co.uk child safe?
The website does not explicitly detail child safety features. It is advisable to discuss child safety requirements directly with them during the consultation.
What is the process for bespoke orders at Shadesandshutters.co.uk?
The process involves an initial contact for a free, no-obligation quote, likely followed by a consultation or site visit to take measurements and discuss custom requirements, leading to the manufacturing and installation of the product.
Does Shadesandshutters.co.uk provide services outside of Gloucestershire?
Yes, they serve across Gloucestershire and beyond, specifically mentioning the South West region.
Are the awnings offered by Shadesandshutters.co.uk available with electric operation?
Yes, they offer a range of manual and electric awnings from top global and British brands.
Does Shadesandshutters.co.uk have a portfolio of past projects?
Yes, the website includes a “See more” link leading to a portfolio page showcasing some of their recent projects. Premiumlamps.co.uk Review
Is there a return or cancellation policy mentioned on the Shadesandshutters.co.uk homepage?
No, the homepage does not provide details on return or cancellation policies. This information would typically be discussed during the quotation process or outlined in their terms and conditions, which are not directly linked on the homepage.
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