Based on looking at the website surreysewingmachines.co.uk, it appears to be a legitimate local business operating under the name Redgwell Sewing Machines. The site provides essential contact information, physical address, and details about their services. However, for a comprehensive online presence that builds maximum trust, especially from an e-commerce perspective, there are some noticeable gaps. A strong online retail experience usually includes clear pricing, a robust e-commerce system for direct purchases, and detailed customer reviews accessible on the site itself.
Overall Review Summary:
- Business Name: Redgwell Sewing Machines
- Established: 1970
- Location: Worcester Park, Surrey, KT4 8DY
- Services Offered: Sales of New, Used, Overlocker, and Industrial Sewing Machines; Servicing and Repairs for Domestic and Industrial Machines; Haberdashery.
- Experience: Engineers with over 40 years of experience.
- Warranty: 3-month warranty on repairs.
- Online Transaction Capability: Not explicitly detailed for direct online purchases; primarily appears to be a physical shop with an online brochure.
- Customer Reviews/Testimonials: Not prominently featured on the homepage.
- Privacy Policy/Terms of Service: Not immediately visible or linked on the homepage.
- Pricing: No pricing information for machines or services is available on the homepage.
While the site offers valuable information about their brick-and-mortar operations and history, it lacks the transparency and functionality that modern online users expect from a business that might engage in online sales or bookings. For a website representing a long-standing business, a more robust digital infrastructure would significantly enhance user trust and convenience.
Best Alternatives for Sewing Machines & Supplies in the UK:
For those seeking clear online purchase options, detailed product information, and robust customer support, here are some ethical and reputable alternatives for sewing machines and related supplies:
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- Key Features: Wide range of sewing machines (domestic and industrial), overlockers, embroidery machines, haberdashery, patterns, and crafting supplies. Excellent customer service with expert advice.
- Average Price: Varies widely depending on product, from £10 for notions to £2,000+ for high-end machines.
- Pros: Extensive selection, competitive pricing, often run promotions, strong online presence with detailed product descriptions and customer reviews. UK-based and well-established.
- Cons: Can be overwhelming due to vast selection; some niche products might require specific search.
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- Key Features: Specialises in leading brands like Brother, Janome, and Juki. Offers sewing machines, overlockers, embroidery machines, and a good selection of accessories. Provides online tutorials and support.
- Average Price: Mid-range to high-end machines typically £200 – £1,500.
- Pros: Strong focus on specific quality brands, good customer support, often includes free gifts with machine purchases. Clear e-commerce platform.
- Cons: Selection of non-machine haberdashery might be less diverse than other large retailers.
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- Key Features: Supplies new and reconditioned sewing machines, overlockers, and industrial machines. Also offers parts, accessories, and a repair service. Emphasis on value and affordability.
- Average Price: From under £100 for basic models to £1,000+ for industrial units.
- Pros: Good for budget-conscious buyers, offers reconditioned machines, clear categorisation of products.
- Cons: Website design is functional but perhaps less modern than some competitors.
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Minerva Crafts (Fabrics & Haberdashery)
- Key Features: While not solely sewing machines, Minerva is a leading UK online retailer for fabrics, patterns, and haberdashery. Essential for any sewing enthusiast.
- Average Price: Varies widely, from a few pounds for a spool of thread to £20+ per metre for premium fabrics.
- Pros: Enormous range of fabrics and accessories, strong community aspect with customer projects and reviews, excellent for inspiration.
- Cons: No sewing machines are sold directly here, focuses on the creative supplies.
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- Key Features: UK’s largest arts and crafts retailer. Offers a selection of sewing machines, overlockers, a vast array of fabrics, threads, patterns, and general sewing supplies.
- Average Price: Sewing machines typically £100 – £500, haberdashery from under £1.
- Pros: Broad accessibility with physical stores across the UK, competitive pricing, frequent sales, good for beginners due to diverse range.
- Cons: Machine selection isn’t as specialised as dedicated sewing machine retailers; stock can vary by store.
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- Key Features: Massive marketplace with various sellers offering a wide range of sewing machines, accessories, and haberdashery. Often competitive pricing and fast delivery.
- Average Price: Highly variable, from £50 for basic hand machines to £1,000+ for advanced models.
- Pros: Convenience, vast selection, customer reviews and ratings are readily available, easy comparison.
- Cons: Less specialised support compared to dedicated retailers; authenticity and after-sales service depend heavily on individual sellers.
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- Key Features: Renowned for quality and customer service. Offers a curated selection of reputable sewing machine brands, known for reliability and after-sales support.
- Average Price: Mid-range to high-end, typically £200 – £800.
- Pros: Excellent customer service, reliable brands, often offer extended warranties, convenient returns policy.
- Cons: More limited selection of machines compared to specialist retailers; pricing might be slightly higher.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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Surreysewingmachines.co.uk Review & First Look
Based on an initial review of surreysewingmachines.co.uk, the website serves primarily as an online brochure for “Redgwell Sewing Machines,” a family-run business established in 1970. The homepage immediately provides key information: a contact number, physical address, and opening hours. This transparency about their brick-and-mortar presence is a positive sign, indicating a tangible, long-standing business. The mention of “three generations of family” working in the shop and engineers with “over 40 yrs experience” builds a sense of heritage and expertise.
Initial Impressions and Trust Signals
The website immediately highlights the physical shop’s longevity and family legacy, which can be strong trust signals for customers seeking local services. The presence of a clear address and contact number adds to this, suggesting accountability. However, the site’s design is functional but somewhat basic, lacking the modern, interactive elements often found on contemporary e-commerce platforms. The absence of a prominent ‘About Us’ page detailing the family’s history beyond a brief mention on the homepage is a missed opportunity to deepen customer connection.
Missing E-commerce Features
One significant observation is the apparent lack of direct online purchasing capabilities. While the site lists categories like “New Machines,” “Used Machines,” “Overlockers,” and “Industrial Machines,” there are no product listings with prices, ‘Add to Cart’ buttons, or a clear checkout process. This suggests that the website functions more as an informational portal guiding customers to their physical shop rather than a fully-fledged online store. For customers expecting to browse and buy online, this could be a deterrent.
Transparency in Pricing
A critical aspect of any e-commerce or service-oriented website is transparent pricing. Surreysewingmachines.co.uk does not display prices for its machines or repair services on the homepage or in the linked categories. This requires customers to call or visit the shop for quotations, which might be inconvenient for some. In an era where consumers prefer immediate access to information, this lack of pricing detail can hinder conversion rates.
Surreysewingmachines.co.uk Services and Offerings
Redgwell Sewing Machines, as represented by surreysewingmachines.co.uk, offers a comprehensive range of services centred around sewing machines. Their primary focus appears to be a blend of sales and expert repair work, catering to both domestic users and industrial clients. Harlowandbeau.co.uk Review
New and Used Machine Sales
The website clearly categorises “New Machines” and “Used Machines,” alongside more specific types like “Overlockers” and “Industrial Machines.” This suggests a diverse inventory aimed at different customer needs and budgets. While specific models or brands are not listed on the homepage, the categories imply a wide selection available in their physical store. The offering of used machines can be particularly appealing to those seeking more affordable options, potentially promoting sustainable consumption by extending the life of existing equipment.
Servicing and Repairs Expertise
A core offering highlighted is their “fully functional workshop” and the capability to “repair all machines and carry out services on any make and model of domestic or industrial machines.” This is a significant advantage, especially given the mentioned “40 yrs experience” of their engineers. The provision of a “fully comprehensive 3 month warranty” on all repairs further builds trust, indicating confidence in their workmanship. This service aspect is crucial for longevity and maintenance of sewing equipment.
Haberdashery Availability
The inclusion of “Haberdashery” as a distinct category suggests that Redgwell Sewing Machines also stocks a range of sewing notions, accessories, and possibly fabrics. For sewing enthusiasts, having a local source for these supplies alongside machine sales and repairs is highly convenient. This rounds out their offering, positioning them as a one-stop shop for local sewing needs.
Surreysewingmachines.co.uk Pros & Cons
When evaluating surreysewingmachines.co.uk, it’s important to weigh its strengths against areas where it could improve, especially in the context of modern online retail standards.
Pros of Surreysewingmachines.co.uk
- Long-Standing and Reputable Business: Established in 1970, with three generations involved, Redgwell Sewing Machines brings significant heritage and implied reliability. This long history often translates to deep industry knowledge and customer trust within the local community.
- Experienced Engineers: The mention of engineers with “over 40 yrs experience” is a strong selling point, particularly for complex repairs. This level of expertise ensures high-quality service and reliable maintenance for valuable machines.
- Comprehensive Repair Services: The ability to repair “all makes and models of domestic and industrial machines” is a huge advantage. This versatility means customers don’t have to search for specialist repair shops for different types of equipment.
- Repair Warranty: A “fully comprehensive 3 month warranty” on all repairs provides peace of mind for customers, demonstrating confidence in the quality of their work and offering a safeguard against immediate re-issues.
- Clear Contact Information and Physical Location: The direct listing of their phone number, physical address, and opening hours makes it easy for potential customers to get in touch or visit the shop. This transparency is fundamental for local businesses.
- Local Focus: For residents in South London and Surrey, Redgwell Sewing Machines offers a dedicated, local resource for their sewing machine needs, fostering community support and convenience.
Cons of Surreysewingmachines.co.uk
- Lack of Online Transaction Capability: The most significant drawback is the absence of an e-commerce platform. Customers cannot browse products with prices, add to cart, or complete purchases directly on the website, limiting its utility for online shoppers.
- No Visible Pricing Information: Pricing for new machines, used machines, or repair services is not displayed. This lack of transparency can be frustrating for customers who prefer to understand costs upfront before making contact.
- Limited Product Details Online: While machine categories are listed, there are no specific product listings, detailed descriptions, specifications, or images of the machines they sell. This makes it difficult for potential buyers to research products online.
- Absence of Customer Reviews/Testimonials: The website does not prominently feature any customer reviews or testimonials. In the current digital landscape, social proof is vital for building trust and influencing purchasing decisions.
- Basic Website Design and Functionality: The website’s design is somewhat dated and lacks modern features like responsive design for mobile viewing, advanced search filters, or interactive elements. This can detract from the user experience.
- Missing Essential Legal Information: Critical pages such as a Privacy Policy, Terms and Conditions, or Returns Policy are not readily accessible from the homepage. These documents are crucial for consumer protection and legal compliance, especially if they intend to expand into online sales.
- No Online Booking System for Repairs: While they offer repairs, there’s no online system to book a service slot or request a quote, which would streamline the process for customers.
- Limited Digital Marketing Features: The site doesn’t appear to leverage common digital marketing tools like a blog, newsletter sign-up, or active social media links, which could help engage customers and share expert knowledge.
Surreysewingmachines.co.uk Alternatives
For those seeking to purchase sewing machines, parts, or accessories online with full transparency and convenience, several established retailers in the UK offer robust e-commerce experiences. These alternatives provide detailed product listings, clear pricing, customer reviews, and comprehensive support, often exceeding the online functionality currently offered by surreysewingmachines.co.uk. Companycards.co.uk Review
Leading Online Sewing Machine Retailers in the UK
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Jaycotts: A long-established UK-based company with a strong online presence. They offer an extensive range of sewing machines, overlockers, embroidery machines from top brands, alongside a vast selection of fabrics, patterns, and haberdashery. Their website is well-organised, features detailed product descriptions, and allows for direct online purchasing. They are known for excellent customer service and expert advice.
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GUR Sewing Machines: GUR specialises in a wide array of sewing machines, overlockers, and embroidery machines from leading manufacturers like Brother, Janome, and Juki. Their website is user-friendly, provides comprehensive product details, specifications, and often includes promotional offers. They also offer online support and resources, making them a solid choice for both beginners and experienced sewers.
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Direct Sewing Machines: This retailer focuses on providing competitive prices for new and reconditioned sewing machines, overlockers, and industrial machines. They also supply a wide range of parts and accessories. Their website is straightforward, allowing customers to easily navigate through product categories and make purchases. It’s a good option for those looking for value and a clear buying process.
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Hobbycraft (Sewing Category): As the UK’s largest arts and crafts retailer, Hobbycraft offers a broad selection of sewing machines, alongside an immense range of fabrics, threads, patterns, and general sewing supplies. Their online store provides detailed product information, customer reviews, and the convenience of click-and-collect or home delivery. It’s a reliable choice for diverse sewing needs and often has good entry-level machine options.
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Minerva Crafts: While primarily known for its extensive range of fabrics, patterns, and haberdashery, Minerva Crafts is an indispensable resource for any sewing project. Their site is incredibly rich in content, including a popular blogging platform where users share projects and reviews. While they don’t sell machines, they are an essential alternative for all the complementary supplies needed to go along with a sewing machine purchase. Locksmithleedsuk.co.uk Review
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John Lewis (Sewing Machines): Known for its strong customer service and quality assurance, John Lewis offers a curated selection of reliable sewing machines from trusted brands. Their online platform provides detailed product specifications and the peace of mind that comes with their reputable after-sales support and returns policy. It’s an excellent choice for customers prioritizing reliability and service.
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Amazon UK (Sewing Machines): For sheer breadth of choice and competitive pricing, Amazon UK remains a go-to platform. Various sellers offer a vast array of sewing machines, accessories, and haberdashery. While it offers unparalleled convenience and often fast delivery, users should pay close attention to seller ratings and product reviews to ensure quality and reliable after-sales support.
Each of these alternatives provides a significantly more comprehensive online shopping experience, including transparent pricing, detailed product information, and robust e-commerce functionalities, which are areas where surreysewingmachines.co.uk could significantly improve its online presence.
How to Book a Service or Repair with Surreysewingmachines.co.uk
For customers looking to utilise the servicing and repair expertise of Redgwell Sewing Machines via surreysewingmachines.co.uk, the process is straightforward, albeit entirely offline-centric. There isn’t an online booking system, which is a common feature on many modern service websites. Oakwoodfurnishings.co.uk Review
Contacting Redgwell Sewing Machines for Service
The primary method for arranging a service or repair is by directly contacting them. The website prominently displays their phone number: 0208 337 3444. This is the most direct way to discuss your machine’s issue, get an estimated quote, and arrange a drop-off or collection, if applicable. During the call, you can inquire about their availability, the typical turnaround time for repairs, and any diagnostic fees.
Visiting the Workshop
Redgwell Sewing Machines operates from a physical location at 123 Central Road, Worcester Park, Surrey KT4 8DY. For repairs, customers are expected to bring their machines to this workshop during opening hours. The website lists these hours as:
- Monday-Friday: 8:30 am–4 pm
- Saturday: 9:00 am–3 pm
It is advisable to call ahead before visiting, especially for complex or industrial machines, to ensure someone is available to assess your specific needs and to confirm current repair lead times. Bringing your machine directly allows their experienced engineers to conduct a hands-on assessment.
Understanding the Repair Process
Once your machine is at their workshop, the engineers will diagnose the issue. Given their “40 yrs experience,” they are likely capable of handling a wide range of problems across various makes and models. All repairs are covered by a “fully comprehensive 3 month warranty,” which is a beneficial aspect for customers, offering peace of mind that the work is guaranteed for a period after completion. Payments are typically handled upon collection of the repaired machine, as there is no online payment facility mentioned.
Surreysewingmachines.co.uk Pricing Structure
Based on the information available on surreysewingmachines.co.uk, the website does not openly display a detailed pricing structure for either the sewing machines they sell or the servicing and repairs they offer. This approach is more typical of traditional brick-and-mortar businesses that prefer to provide quotes upon direct inquiry or in-person consultation, rather than a transparent online catalogue. Bouncycastlerepairsdevon.co.uk Review
Pricing for New and Used Machines
For “New Machines,” “Used Machines,” “Overlockers,” and “Industrial Machines,” there are no price tags, model numbers, or detailed specifications that would allow a customer to ascertain costs online. This means potential buyers would need to:
- Call the shop directly: To inquire about specific models they might have in stock and their corresponding prices.
- Visit the shop: To browse the physical inventory and get immediate pricing information from staff.
This lack of online pricing makes it challenging for customers to compare products and costs quickly against competitors who often display their full ranges and prices on their websites.
Pricing for Servicing and Repairs
Similarly, for “Servicing and Repairs,” the website does not provide a price list for different types of services (e.g., standard service, specific repairs for different machine types). This means customers will need to:
- Describe the issue over the phone: To get an initial estimate or understanding of the potential costs involved.
- Bring the machine in for a diagnosis: To receive a firm quote after the engineers have assessed the problem.
While a diagnostic fee might apply in some cases, this isn’t explicitly mentioned on the website. The “3 month warranty” on repairs is a valuable inclusion, but the absence of upfront cost information can be a barrier for those who prefer to plan their budget in advance. The pricing strategy seems geared towards encouraging direct customer interaction, leveraging their local presence and expertise as key selling points.
Surreysewingmachines.co.uk vs. Online Retailers
Comparing surreysewingmachines.co.uk (representing Redgwell Sewing Machines) to major online sewing machine retailers highlights a fundamental difference in business models and customer approach. While Redgwell operates primarily as a traditional local business with an online presence, online retailers are built around e-commerce convenience and nationwide reach. Trevill.co.uk Review
Business Model and Accessibility
- Surreysewingmachines.co.uk: Operates as a local, family-run brick-and-mortar shop. Its website functions as an informational portal, directing customers to a physical location in Surrey. Accessibility is limited to those who can visit or call during business hours, primarily serving the South London and Surrey area. This model thrives on personal service, local trust, and direct interaction.
- Online Retailers (e.g., Jaycotts, GUR Sewing Machines, Amazon UK): These platforms are designed for national or even international reach. They offer 24/7 accessibility, allowing customers to browse, compare, and purchase from anywhere at any time. Their strength lies in convenience, vast product selection, and competitive pricing often driven by higher sales volumes and lower overheads per transaction.
Product Information and Transparency
- Surreysewingmachines.co.uk: Provides broad categories (new, used, industrial machines) but lacks specific product listings, detailed descriptions, high-resolution images, and crucial pricing information. Customers must contact the shop for details, which can be time-consuming.
- Online Retailers: Excel in providing comprehensive product pages with multiple images, detailed specifications, user manuals, video demonstrations, and transparent pricing. They often feature customer reviews, star ratings, and comparison tools, empowering customers to make informed decisions before purchase.
Pricing and Value Proposition
- Surreysewingmachines.co.uk: Pricing is not displayed online, requiring direct inquiry. While this might allow for more personalised deals or negotiation, it lacks the immediate transparency consumers often expect. Their value proposition leans on expert repair service, local convenience, and long-standing trust.
- Online Retailers: Prices are clearly listed and often include sales, discounts, or bundle deals. Customers can easily compare prices across different models and brands. Their value proposition centres on competitive pricing, vast selection, and convenience of delivery, though after-sales service for repairs might be handled differently (e.g., direct with manufacturer warranties).
Customer Service and Aftercare
- Surreysewingmachines.co.uk: Emphasises direct, personal customer service. The repair warranty and the presence of experienced, long-serving engineers suggest high-quality aftercare for repairs. Local support can be highly valued by customers who prefer face-to-face interaction and specialised repair knowledge.
- Online Retailers: Customer service is often multi-channel (phone, email, chat). While effective, it’s typically less personal. Aftercare for machines might involve shipping machines back to the retailer or manufacturer for warranty claims, which can be less convenient than a local drop-off. However, their return policies are usually clear and standardised.
In essence, surreysewingmachines.co.uk is ideal for local customers seeking expert, hands-on service and repairs, valuing a traditional business relationship. Online retailers, conversely, cater to a broader audience prioritising convenience, selection, and upfront information for purchasing.
Future Outlook and Digital Enhancement for Surreysewingmachines.co.uk
To remain competitive and expand its reach beyond its local customer base, surreysewingmachines.co.uk, and by extension Redgwell Sewing Machines, could significantly benefit from a strategic digital enhancement. While its current model is solid for a local business, modern consumer behaviour increasingly demands robust online functionality.
Implementing an E-commerce Platform
The most impactful change would be the integration of a fully functional e-commerce platform. This would involve:
- Product Catalogue with Pricing: Listing all new and used machines with clear prices, detailed specifications, high-resolution images, and stock availability. This transparency is crucial for online sales.
- Secure Payment Gateway: Implementing secure online payment options (e.g., credit/debit cards, PayPal).
- Shopping Cart and Checkout Process: A user-friendly shopping cart and streamlined checkout.
- Shipping Options: Clear details on delivery costs, timelines, and geographical reach for machine sales.
This transition would allow the business to tap into a wider market beyond Surrey and South London, potentially increasing sales significantly, as evidenced by the consistent growth of e-commerce across various sectors. For instance, in 2023, UK e-commerce sales were projected to grow by 7.1%, showcasing the continued shift towards online purchasing behaviour according to Statista data. Sochicinteriors.co.uk Review
Enhancing Service Booking and Management
Beyond sales, an online booking system for repairs and servicing could greatly improve customer convenience:
- Online Appointment Scheduling: Allowing customers to book diagnostic appointments or service slots directly on the website.
- Quote Request Forms: Implementing forms where customers can describe their machine’s issue and receive an initial quote before visiting.
- Repair Status Tracking: A system where customers can track the progress of their repair online.
This would reduce the need for phone calls and streamline the workflow for the workshop, making the process more efficient for both customers and staff.
Improving User Experience and Content
Investing in website design and content would further enhance the user experience:
- Modern, Responsive Design: Ensuring the website is easily viewable and navigable on all devices (desktops, tablets, mobiles).
- Dedicated ‘About Us’ Page: A more detailed history of Redgwell Sewing Machines, highlighting its family legacy and expertise, could build stronger emotional connections with customers.
- Customer Testimonials and Reviews: prominently featuring customer feedback to build social proof and trust. Case studies of complex repairs could also showcase their expertise.
- Blog Section: Creating a blog with articles on sewing machine maintenance tips, choosing the right machine, common sewing issues, or even showcasing unique projects. This would establish the business as an authority, improve SEO, and engage the community. A relevant example, according to HubSpot, companies that blog get 55% more website visitors than those that don’t.
- FAQ Section: A comprehensive FAQ section addressing common queries about machine types, repairs, and haberdashery.
Digital Marketing Integration
Finally, active integration with digital marketing strategies would amplify their online presence:
- Search Engine Optimisation (SEO): Optimising website content and technical aspects to rank higher in search engine results for relevant keywords (e.g., “sewing machine repair Surrey,” “buy industrial sewing machine UK”).
- Social Media Presence: Engaging with customers on platforms like Facebook or Instagram, showcasing products, repair work, and customer projects.
- Email Marketing: Building an email list to send newsletters about new stock, promotions, or helpful sewing tips.
By embracing these digital enhancements, surreysewingmachines.co.uk can transform from a local information portal into a robust, accessible online hub, serving its established local base while attracting new customers nationwide. This strategic pivot would ensure its relevance and growth in the evolving retail landscape.
FAQ
How can I contact Surreysewingmachines.co.uk for a repair?
You can contact Surreysewingmachines.co.uk for a repair by calling their phone number: 0208 337 3444. They do not appear to have an online booking system for repairs.
What are the opening hours for Redgwell Sewing Machines?
Redgwell Sewing Machines’ opening hours are Monday-Friday: 8:30 am–4 pm, and Saturday: 9:00 am–3 pm. They are closed on Sundays.
Where is Redgwell Sewing Machines located?
Redgwell Sewing Machines is located at 123 Central Road, Worcester Park, Surrey KT4 8DY.
Does Surreysewingmachines.co.uk sell new sewing machines online?
No, based on the website, Surreysewingmachines.co.uk does not appear to sell new sewing machines directly online. They list categories of machines but provide no product details, prices, or an e-commerce checkout. Amaseka.co.uk Review
Do they offer a warranty on repairs?
Yes, Redgwell Sewing Machines offers a fully comprehensive 3-month warranty on all repairs they carry out.
Can I find pricing for sewing machines on their website?
No, pricing for sewing machines or services is not available on the surreysewingmachines.co.uk website. You would need to contact them directly or visit their shop for pricing information.
What types of machines do they repair?
They repair all makes and models of domestic and industrial sewing machines.
Is Redgwell Sewing Machines a family-run business?
Yes, Redgwell Sewing Machines is a family-run business established in 1970, with three generations of family members having worked or currently working in the shop.
How much experience do their engineers have?
Their engineers have over 40 years of experience in repairing domestic and industrial machines. Acton-gate-audio.co.uk Review
Do they sell used sewing machines?
Yes, the website indicates that Redgwell Sewing Machines sells used sewing machines, though details and pricing are not available online.
What is “Haberdashery” according to their website?
“Haberdashery” refers to a section of their offerings, implying they sell sewing notions, accessories, and possibly fabrics, alongside machines and repairs.
Can I get an online quote for a machine repair?
The website does not offer an online quote system for machine repairs. You would likely need to contact them by phone or bring your machine in for assessment.
Is the website mobile-friendly?
While the website is functional on mobile devices, its design is not fully responsive or optimised for a modern mobile user experience compared to contemporary e-commerce sites.
Are there customer reviews or testimonials on the website?
No, there are no prominently featured customer reviews or testimonials on the surreysewingmachines.co.uk homepage or within its primary sections. Ewop.co.uk Review
What geographical area does Redgwell Sewing Machines serve?
Redgwell Sewing Machines serves South London and Surrey, according to their website.
Does the website have a privacy policy or terms of service?
A privacy policy or terms of service are not immediately visible or linked from the homepage of surreysewingmachines.co.uk.
How do I know if a used machine is reliable from them?
While the website doesn’t detail their used machine vetting process, their long history and experience suggest they would likely ensure the quality of machines sold, backed by their reputation. In-person inspection is recommended.
Do they service industrial sewing machines?
Yes, they have a fully functional workshop with facilities to service and repair industrial machines in addition to domestic ones.
Can I buy parts or accessories from their website?
The website lists “Haberdashery” as a category, suggesting parts and accessories are available, but there’s no online catalogue for direct purchase. You would need to visit the shop. Soapsnscrubs.co.uk Review
How does their service compare to buying from a large online retailer?
Their service is focused on local, hands-on repair expertise and personal interaction, unlike large online retailers who primarily focus on sales, convenience, and wide product range, with repairs often handled by manufacturers or third parties.
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