Texaport.co.uk Review

Based on checking the website Texaport.co.uk, it presents itself as a legitimate provider of managed IT and cyber security services in the UK. The site showcases a clear focus on business-to-business (B2B) services, emphasising IT support, cyber security, cloud solutions, and IT provider switching.

Here’s an overall review summary:

• Service Legitimacy: Appears legitimate, offering standard IT and cybersecurity services for businesses.
• Transparency: Good transparency regarding services, team, and contact information.
• Customer Testimonials: Features several client reviews and detailed case studies from various industries.
• Contact Information: Provides clear phone and email contact details.
• Trust Signals: Includes a Trustpilot link and mentions high client satisfaction rates and quick response times.
• Ethical Considerations: The primary service offerings (IT support, cybersecurity) are generally permissible. However, one case study involves a “Distillery in launching whisky brand,” which raises concerns from an ethical standpoint due to the nature of the client’s business involving alcohol. This association, even if indirect through IT services, makes the platform problematic.
• Recommendations: Due to the association with a distillery, we cannot recommend Texaport.co.uk. While their core IT services are sound, the partnership with businesses involved in impermissible activities is a significant red flag.

The website provides a wealth of information about its services, approach, and client successes. They highlight a dedicated UK-based team, transparent communication, and IT roadmapping as key differentiators. Furthermore, the site includes performance metrics such as a 98% client satisfaction rate and a 3-minute average response time, which lend credibility. The blog section offers valuable insights into various IT and cyber security topics, demonstrating expertise. However, the mention of assisting a “Distillery in launching whisky brand” is a critical point of concern. While providing IT services to a legal business might seem neutral, facilitating a venture directly involved in the production and promotion of alcohol means indirect participation in an impermissible activity. This linkage is sufficient to raise serious ethical questions and makes us unable to endorse this service.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Best Alternatives for Ethical IT and Cybersecurity Services

When seeking IT and cybersecurity services, it’s crucial to partner with providers that align with ethical principles. Here are some alternatives focused on providing comprehensive and reliable IT support without questionable associations:

• Probrand

  • Key Features: Managed IT services, cloud solutions, cybersecurity, hardware and software procurement.
  • Average Price: Varies based on bespoke packages; typically competitive for enterprise-level services.
  • Pros: Established UK provider, wide range of services, strong focus on business efficiency.
  • Cons: Pricing not publicly transparent, requiring direct contact for quotes.

• UK IT Networks

  • Key Features: IT support, managed IT, cloud migration, cybersecurity, data backup.
  • Average Price: Custom quotes; generally suitable for small to medium-sized enterprises (SMEs).
  • Pros: Specialises in SME support, responsive service, tailored solutions.
  • Cons: May have less extensive enterprise-level offerings compared to larger firms.

• Littlefish

  • Key Features: Managed IT services, service desk, cybersecurity, digital transformation, cloud managed services.
  • Average Price: Bespoke, higher-tier pricing reflecting comprehensive managed services.
  • Pros: Award-winning service, high client satisfaction, proactive approach to IT management.
  • Cons: Primarily targets larger organisations, potentially less flexible for smaller businesses.

• Connect Managed Services

  • Key Features: Unified communications, contact centre solutions, managed IT, cybersecurity, network services.
  • Average Price: Project-based and managed service contracts; typically for mid-market and enterprise.
  • Pros: Strong expertise in communication and contact centre solutions, comprehensive IT management.
  • Cons: Their broad service portfolio might be overwhelming for businesses needing simpler IT support.

• IT Lab (Content+Cloud)

  • Key Features: Cloud transformation, managed services, cybersecurity, data and AI, Microsoft solutions.
  • Average Price: Enterprise-level pricing, customised based on solution complexity.
  • Pros: One of the largest Microsoft partners in the UK, extensive capabilities in cloud and digital transformation.
  • Cons: Focus heavily on Microsoft stack, might not be ideal for businesses with diverse technology needs.

• Nasstar

  • Key Features: Managed IT, cloud services, cybersecurity, network and connectivity, digital workplace.
  • Average Price: Varies significantly based on bespoke enterprise solutions.
  • Pros: Strong focus on modern workplace and connectivity, robust cybersecurity offerings.
  • Cons: Geared towards larger businesses, potentially less accessible for SMEs.

• Bytes Software Services

  • Key Features: Software licensing, managed services, cybersecurity, cloud solutions, IT infrastructure.
  • Average Price: Competitive for software and hardware procurement, managed services vary.
  • Pros: Leading software reseller, strong partnerships with major tech vendors, comprehensive managed services.
  • Cons: While broad, their core strength is software, which might influence their IT support approach.

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Texaport.co.uk Review & First Look

Based on an initial review of Texaport.co.uk, the website presents a clear and professional image of an IT and cybersecurity service provider. The design is modern, intuitive, and easy to navigate, with a direct focus on business clients. The homepage immediately highlights their core offering: “Trusted IT support designed to safeguard your business” and “Comprehensive managed IT and cyber security services to help your business thrive.” This directness is a positive indicator for users seeking specific services.

Initial Impressions and User Experience

The user experience on Texaport.co.uk is generally positive. The site is well-organised, making it easy to find information about their services, team, and contact details. Key information is prominently displayed, and the call-to-action buttons like “Get in touch” are strategically placed throughout the page. The use of bullet points and clear headings helps break down complex information into digestible segments, which is crucial for a B2B service website.

• Navigation: The menu structure is logical, providing quick access to “Services,” “Why Texaport,” “Our team,” “About us,” and “Contact us.”
• Visual Appeal: The design is clean, professional, and uses a consistent colour scheme, contributing to a trustworthy appearance.
• Content Clarity: The language used is professional yet accessible, avoiding overly technical jargon where possible, ensuring that potential clients can understand the value proposition.
• Mobile Responsiveness: The website appears to be responsive, adapting well to different screen sizes, which is a standard expectation for modern web design.

Transparency and Credibility Signals

Texaport.co.uk makes a good effort to build trust and credibility. They feature several elements that users look for when evaluating a service provider:

• Trustpilot Integration: A direct link to their Trustpilot profile is displayed, allowing users to verify external reviews. As of mid-2024, their Trustpilot rating reflects positive feedback, a strong sign of external validation.
• Client Testimonials and Case Studies: The website includes direct quotes from “valued clients” and comprehensive “Success stories” (case studies). These provide tangible examples of their work and the positive impact they’ve had on various businesses. For instance, the case study with Mind Tools details a smooth transition project, and Maptek highlights enhanced operational efficiency.
• Performance Metrics: Texaport.co.uk proudly displays key performance indicators (KPIs) such as “98% client satisfaction rate,” “3 min average response time,” and “82% tickets solved within the hour.” These statistics, explicitly stating they are “based on 600+ customer surveys in 2024” and “SLA data in 2024,” add a layer of quantifiable reliability to their claims.
• Dedicated Team & Communication: They emphasise having a “Dedicated UK-based team” and “Transparent communication” through regular service review meetings, which are crucial for B2B service relationships. This suggests a personalised and accountable approach.

The Ethical Red Flag: Port of Leith Distillery Case Study

Despite the strong positive indicators, a significant ethical concern arises from one of their featured case studies. Texaport.co.uk highlights how they “blends technology with hospitality to assist Distillery in launching whisky brand” for the “Port of Leith Distillery.” While providing IT services to a distillery is a legal business transaction in the UK, from an ethical standpoint, particularly within a framework that discourages engagement with impermissible industries, this association is highly problematic.

• Direct Involvement: The case study describes Texaport’s direct assistance in launching a whisky brand, indicating active participation in a business centred around alcohol production and distribution.
• Ethical Implications: For those who adhere to principles that prohibit involvement with alcohol, even indirect support through IT services can be viewed as facilitating an impermissible activity. This partnership signals a potential conflict with ethical business practices.
• Reputational Impact: For businesses and individuals seeking IT partners who align with strict ethical guidelines, this association with an alcohol producer would be a deal-breaker. It raises questions about the company’s screening process for clients or its awareness of diverse ethical considerations.

Therefore, while Texaport.co.uk demonstrates strong operational professionalism and transparency in its IT service delivery, the direct involvement in promoting an alcohol brand through a case study makes it unsuitable for those adhering to strict ethical business standards. Mx-direct.co.uk Review

Texaport.co.uk Cons

Based on a thorough review of the Texaport.co.uk website, despite its professional appearance and comprehensive service descriptions, several aspects lead to significant concerns, primarily stemming from ethical considerations and some minor practical points.

Ethical Concerns: Association with Impermissible Industries

The most critical drawback of Texaport.co.uk is its direct association with businesses involved in impermissible activities, specifically highlighted by the Port of Leith Distillery case study.

• Facilitating Alcohol Production: The case study explicitly states that Texaport “blends technology with hospitality to assist Distillery in launching whisky brand” for the Port of Leith Distillery. This indicates active support and enablement of a business whose primary product is alcohol. According to various ethical frameworks, any direct or indirect involvement in the production, distribution, or promotion of alcohol is prohibited. This isn’t merely providing generic IT support; it’s presented as assisting in the brand’s launch and elevating the “experience for our guests” at the distillery, implying a deeper integration and contribution to the alcohol business.
• Indirect Support of Impermissible Activities: Even if the IT services themselves are ‘neutral,’ their application directly supports and enhances a business involved in alcohol. This is akin to providing logistical support for a gambling operation or marketing services for an interest-based loan company. The ethical stance often extends to avoiding assistance that directly contributes to the success or expansion of industries deemed impermissible.
• Lack of Ethical Vetting/Transparency: The prominence of this case study suggests that Texaport either does not have a comprehensive ethical vetting process for its clients or does not consider the ethical implications of partnering with such businesses. For clients who prioritise ethical business practices, this lack of discernment is a major red flag. It implies that the company is willing to work with any profitable venture, regardless of its industry’s ethical standing.
• Impact on Trust for Ethically-Conscious Clients: For individuals and organisations committed to ethical principles, partnering with a company that proudly showcases its involvement with an alcohol brand creates a fundamental conflict. It undermines trust and makes Texaport unsuitable as a service provider, even if their technical capabilities are strong.

Missing Information and Transparency Gaps

While the website provides a good overview, certain standard pieces of information typically expected from a professional service provider are conspicuously absent.

• Lack of Public Pricing: There is no mention of pricing, packages, or even a typical range for their services. While bespoke IT solutions often require custom quotes, the complete absence of any pricing indication (e.g., “starting from,” “typical SME packages”) makes it difficult for potential clients to gauge affordability or budget without direct contact. This can be a barrier for businesses conducting initial research. A common industry practice is to offer tiered packages or clear hourly rates for basic services.
• No Service Level Agreement (SLA) Details: While Texaport states, “Contact us to learn more about our SLA,” and mentions impressive response times (3 min average response time, 82% tickets solved within the hour), the actual details of their SLA are not readily available. Transparency around SLA terms, including guarantees, uptime commitments, and escalation procedures, is critical for businesses relying on managed IT services. Hiding this behind a “contact us” barrier can be inconvenient for initial evaluation.
• Absence of Terms and Conditions / Privacy Policy: Standard for any legitimate website, especially one handling business data, is clear and easily accessible links to their Terms and Conditions and Privacy Policy. These documents outline data handling, service limitations, legal disclaimers, and user rights. Their absence on the main page or footer is a significant oversight and raises concerns about legal compliance and data protection transparency.
• No Clear Refund Policy: For subscription or service-based businesses, a transparent refund or cancellation policy is crucial. This information is not available on the website, which can lead to uncertainty for clients regarding commitments and potential exits.
• Limited Information on Certifications: While they mention cyber security services, details on specific industry certifications (e.g., ISO 27001, Cyber Essentials Plus) beyond general statements are not prominently displayed. These certifications are vital for demonstrating a commitment to international security standards.

Other Minor Concerns

• Generic Stock Imagery: While professional, some of the imagery used appears to be generic stock photos, which can sometimes detract from authenticity. More unique visuals of their actual team or office environments could enhance credibility.
• Focus on Sales over Education: While the blog posts are educational, the overall site structure is heavily geared towards converting visitors into leads (“Get in touch,” “Tell us what you need”). While this is standard for B2B, a slightly greater emphasis on detailed service explanations or interactive tools could further empower potential clients.

In summary, while Texaport.co.uk presents a polished facade and offers essential business IT services, the ethical compromise of partnering with an alcohol distillery is a critical flaw for ethically-conscious individuals and businesses. This, combined with a lack of transparent pricing and accessible legal documentation, makes it a less ideal choice compared to alternatives that uphold stricter ethical and operational transparency standards.

Texaport.co.uk Alternatives

Given the ethical concerns stemming from Texaport.co.uk’s association with impermissible industries (specifically, the alcohol industry), it’s crucial to identify alternative IT and cybersecurity service providers that uphold ethical business practices. These alternatives offer robust IT solutions while maintaining a clear distance from activities that may conflict with ethical guidelines. Camelcreek.co.uk Review

1. ITPS Ltd

ITPS is a well-established UK-based IT company offering a broad range of services, from managed IT support to complex cloud solutions and cybersecurity. They have a strong reputation for reliability and customer service, making them a solid alternative for businesses of all sizes.

• Key Features: Managed IT Services, Cloud Computing (Private & Hybrid), Cybersecurity, Data Centre Services, Professional Services, Connectivity.
• Ethical Stance: No overt or implicit connections to impermissible industries visible on their public website. Their focus is on delivering secure and efficient IT infrastructure.
• Pros:
  • Comprehensive Service Portfolio: Offers a full spectrum of IT services, suitable for diverse business needs.
  • UK-Based Data Centres: Provides secure, sovereign data hosting options, important for data privacy and compliance.
  • Strong Accreditations: Holds various industry certifications, demonstrating adherence to high standards.
  • Proactive Support: Emphasis on preventing issues rather than just reacting to them.
• Cons:
  • Pricing information is only available upon request.
  • May be more geared towards larger enterprises, potentially making them less flexible for very small businesses.
• Pricing: Custom quotes based on service requirements.

2. Six Degrees

Six Degrees is a leading independent technology partner, providing managed services, cybersecurity, and cloud solutions. Their approach is highly consultative, aiming to understand client needs deeply to provide tailored and impactful solutions.

• Key Features: Cloud & Infrastructure, Managed Security Services, Data & AI, Connectivity, Unified Communications, Digital Transformation.
• Ethical Stance: Focuses on general business enablement through technology, with no apparent links to non-permissible sectors.
• Pros:
  • Customer-Centric Approach: Known for building strong client relationships and understanding unique business challenges.
  • Robust Cybersecurity Offering: Provides advanced security solutions including MDR (Managed Detection and Response).
  • Strong Cloud Expertise: Facilitates seamless cloud adoption and management across various platforms.
  • Good Industry Reputation: Often cited for their expertise and reliable service delivery.
• Cons:
  • Their extensive services might be complex for businesses seeking very basic IT support.
  • Detailed pricing is not publicly disclosed.
• Pricing: Bespoke, project-based, or managed service contracts.

3. Redcentric Plc

Redcentric is a UK-based managed services provider, offering a comprehensive portfolio including network, cloud, cybersecurity, and voice services. They are known for their integrated approach and resilient infrastructure.

• Key Features: Managed Networks, Cloud Services (Public & Private), Cybersecurity, Unified Communications, Hosting, Managed Services.
• Ethical Stance: Their website and public information indicate a focus on delivering IT infrastructure and services without any specific ties to ethically questionable industries.
• Pros:
  • Extensive Network Infrastructure: Owns and operates a significant UK network, offering high performance and reliability.
  • Integrated Service Offering: Provides a holistic approach to IT, covering connectivity, cloud, and security.
  • Strong Compliance Focus: Adheres to various industry standards and regulations, essential for data integrity.
  • Good for Large Enterprises: Capable of handling complex requirements for larger organisations.
• Cons:
  • May be less agile or cost-effective for very small businesses due to their scale.
  • Public pricing is not available, requiring direct engagement.
• Pricing: Customised solutions based on client infrastructure and service needs.

4. Options Technology

Options Technology specialises in delivering IT infrastructure and managed services primarily to the financial sector, but their robust offerings are applicable to any business requiring high performance, security, and compliance. Their stringent security protocols are a major asset.

• Key Features: Managed Application Hosting, Cloud Services, Cybersecurity, Business Continuity, Global Network Infrastructure, Market Data Solutions.
• Ethical Stance: While they serve the financial sector, their public profile does not indicate engagement in riba-based or otherwise impermissible financial activities. Their focus is on the technological infrastructure.
• Pros:
  • High-Performance Infrastructure: Built for demanding environments, ensuring low latency and high availability.
  • Superior Cybersecurity: Implements rigorous security measures, critical for protecting sensitive data.
  • Global Reach: Offers services across multiple continents, beneficial for multinational businesses.
  • Strong Compliance Background: Deep expertise in regulatory compliance, particularly valuable for regulated industries.
• Cons:
  • Their specialisation might mean their services are over-engineered or more expensive for simpler IT requirements.
  • Pricing details are proprietary.
• Pricing: Tailored solutions with enterprise-level costs.

5. Softcat Plc

Softcat is a leading IT infrastructure provider in the UK, known for its extensive range of software, hardware, and IT services. They act as a trusted advisor and partner, helping businesses procure, implement, and manage their IT estates. Babycareonline.co.uk Review

• Key Features: Software Licensing, Hardware Procurement, Managed Services, Cybersecurity, Cloud, Digital Workspace, IT Support.
• Ethical Stance: As a reseller and service provider, their general business model of enabling IT operations for diverse clients does not inherently lead to ethical conflicts. They focus on mainstream technology solutions.
• Pros:
  • Extensive Product Portfolio: Offers a vast array of hardware, software, and services from various vendors.
  • Strong Customer Service: Highly rated for their account management and support.
  • Flexible Solutions: Can cater to a wide range of business sizes and needs.
  • Good Value for Money: Often competitive due to their scale and relationships with vendors.
• Cons:
  • While they offer managed services, their core strength is procurement, which might mean a different emphasis compared to pure-play IT service providers.
  • Pricing for managed services is bespoke.
• Pricing: Variable, depending on hardware/software choices and service level.

6. Computacenter Plc

Computacenter is a major independent technology and services provider, operating globally. They offer end-to-end IT solutions, from sourcing and managing technology to providing extensive IT support and digital transformation services.

• Key Features: Managed Services, Consulting, Supply Chain Optimisation, Digital Workplace, Cloud & Data Centre, Cybersecurity.
• Ethical Stance: As a large, global IT services company, their operations are generally focused on enabling businesses through technology without explicit engagement in ethically problematic sectors.
• Pros:
  • Global Footprint: Offers support and services across multiple geographies, ideal for international businesses.
  • Comprehensive Offerings: Provides a full lifecycle of IT services, from strategy to support.
  • Strong Vendor Partnerships: Works with all major technology vendors, ensuring access to a wide range of solutions.
  • Proven Track Record: Long-standing history in the IT industry with a strong client base.
• Cons:
  • Their scale means they are typically suited for large enterprises, possibly less responsive or cost-effective for SMEs.
  • Pricing is enterprise-level and determined by bespoke contracts.
• Pricing: Customised based on project scope and ongoing service level agreements.

7. QuoStar Solutions

QuoStar Solutions provides tailored IT strategy, managed services, and cybersecurity solutions. They focus on delivering a quantifiable return on IT investment and are known for their strategic approach to IT management.

• Key Features: IT Strategy & Consulting, Managed IT Support, Cloud Solutions, Cybersecurity, Business Continuity & Disaster Recovery.
• Ethical Stance: Their service descriptions and client focus on general business improvement through IT, with no discernible ties to impermissible industries.
• Pros:
  • Strategic IT Partnership: Aims to be a strategic partner, not just a service provider, focusing on business growth through IT.
  • High Client Satisfaction: Known for delivering excellent support and proactive management.
  • Strong Cybersecurity Focus: Offers robust security solutions to protect business assets.
  • Tailored Solutions: Capable of customising services to fit specific client needs.
• Cons:
  • As a more boutique firm compared to some larger alternatives, their capacity might be more limited for very large, complex deployments.
  • Pricing is not published online and requires direct consultation.
• Pricing: Bespoke proposals for managed IT services and projects.

These alternatives provide strong IT and cybersecurity capabilities without the ethical concerns raised by Texaport.co.uk’s specific client associations. When selecting a provider, it is always recommended to conduct thorough due diligence, including requesting detailed proposals, checking references, and reviewing their public profile for any potential ethical red flags.

How to Cancel Texaport.co.uk Subscription

While the Texaport.co.uk website doesn’t explicitly detail a subscription cancellation process, typical industry practices for managed IT service providers like Texaport involve a structured approach to contract termination. Since IT services are usually delivered under a Service Level Agreement (SLA) or a specific contract, cancellation procedures are governed by the terms outlined in that agreement.

Understanding the Contractual Obligation

Before attempting to cancel any service with a provider like Texaport, it’s crucial to review the initial contract or Service Level Agreement (SLA) you signed. This document will contain specific clauses regarding: Jonnyssister.co.uk Review

• Notice Period: Most managed IT service contracts require a notice period (e.g., 30, 60, or 90 days) before termination. This allows both parties to prepare for the transition and ensure continuity of services.
• Early Termination Fees: Some contracts may include penalties or fees for early termination, especially if you’re cancelling before the agreed-upon contract duration ends.
• Data Handover/Migration: The contract should detail procedures for data handover, migration assistance, and ensuring all company data is securely transferred or deleted upon termination.
• Outstanding Payments: Any outstanding invoices or fees would typically need to be settled.

Steps to Initiate Cancellation

Given the absence of a public cancellation policy, the most direct and professional approach is to contact Texaport directly.

1. Review Your Contract: The absolute first step is to locate and thoroughly read your existing service agreement with Texaport. Pay close attention to sections on termination, notice periods, and any associated costs.
2. Contact Your Account Manager: Texaport’s website mentions “Regular service review meetings are held with a dedicated account manager.” This account manager is your primary point of contact for all service-related inquiries, including cancellation. Reach out to them via phone or email to express your intent to cancel.
   • Phone: 0330 122 2345 (as listed on their website)
   • Email: [email protected] (as listed on their website)
3. Formal Written Notice: Always follow up any verbal communication with a formal written notice (via email, or even registered post if the contract specifies) of your intent to cancel. This creates a clear record of your communication. In your written notice, include:
   • Your company name and account details.
   • The effective date of cancellation (adhering to your contract’s notice period).
   • A clear statement of your intent to terminate the service agreement.
   • A request for confirmation of receipt of your cancellation notice.
4. Discuss Offboarding and Data Migration: During this conversation, discuss the offboarding process. Key questions to ask include:
   • What is the timeline for service cessation?
   • How will data be securely migrated to your new provider or returned to you?
   • What support will be provided during the transition period?
   • Are there any final invoices or outstanding charges?
5. Obtain Written Confirmation: Ensure you receive written confirmation from Texaport acknowledging your cancellation, the agreed-upon termination date, and any specific terms regarding data, final payments, or transition.
6. Secure Your Data: Before the termination date, ensure you have securely backed up all your data and have a clear plan for transferring it to your new IT provider or your own systems. Do not rely solely on the outgoing provider for data retention post-cancellation.

Important Considerations During Transition

• New Provider in Place: Ideally, you should have your new IT service provider lined up and ready to take over before you initiate cancellation with Texaport. This minimises downtime and ensures a smooth transition.
• Security: Ensure all access credentials provided to Texaport are revoked or changed once their services cease. This includes passwords for systems, networks, and applications they managed.
• Communication: Maintain open and professional communication with both Texaport and your new provider to facilitate a seamless handover.

By following these steps and meticulously reviewing your contract, you can manage the cancellation process for Texaport.co.uk’s services effectively and professionally.

Texaport.co.uk Pricing

As of the current review of Texaport.co.uk, pricing information is not publicly available on their website. This is a common practice for B2B managed IT and cybersecurity service providers, as their solutions are often highly customised to meet the specific and varied needs of each business client.

Why Managed IT Services Rarely Publish Prices

There are several reasons why companies like Texaport opt not to publish their pricing:

• Customised Solutions: IT support, cybersecurity, and cloud services are rarely one-size-fits-all. Pricing depends heavily on factors such as:
  • Number of Users/Endpoints: The size of the client’s workforce and the number of devices requiring support.
  • Complexity of Infrastructure: The existing IT setup, including servers, networks, and applications.
  • Service Scope: Whether the client needs full managed IT, specific cybersecurity services, cloud migration, or a combination.
  • SLA Requirements: Different Service Level Agreements (e.g., 24/7 support vs. business hours, rapid response times) command different price points.
  • Project-Based vs. Ongoing Support: One-off projects (like cloud migration or switching providers) are priced differently from ongoing managed services.
• Competitive Reasons: In a competitive market, providers may choose not to disclose pricing publicly to avoid immediate price comparisons and to encourage direct engagement, where they can highlight their unique value proposition.
• Value-Based Pricing: Rather than fixed commodity pricing, IT service providers often adopt a value-based pricing model, where the cost reflects the value delivered (e.g., increased uptime, enhanced security, strategic IT planning, reduced operational costs) rather than just hours worked or specific components.
• Dynamic Market: Technology costs and service demands can change rapidly. Fixed published prices might quickly become outdated or misrepresent the true cost of delivering current services.

How to Obtain Pricing from Texaport.co.uk

To get a quote or understand the potential cost of Texaport’s services, you would need to engage directly with their sales or enquiries team. The website provides clear calls to action for this: Bestwestern.co.uk Review

• “Get in touch” form: Available prominently on the homepage and contact page.
• Phone: 0330 122 2345
• Email: [email protected]

When contacting them, be prepared to provide details about your business and its IT needs, including:

• The approximate number of employees or users.
• Your current IT infrastructure (e.g., on-premise servers, cloud usage, specific software).
• The types of services you are interested in (e.g., general IT support, advanced cybersecurity, cloud migration).
• Any specific compliance requirements or industry regulations your business must adhere to.
• Your current challenges or pain points with your existing IT setup.
• Your long-term IT goals or strategy.

Based on this information, Texaport would typically:

1. Conduct an Initial Consultation: A discussion to understand your requirements in detail.
2. Perform an IT Assessment: They might offer an assessment of your current IT environment to identify gaps and opportunities.
3. Propose a Bespoke Solution: They will then craft a tailored service package with a corresponding pricing proposal.

What to Expect in a Pricing Proposal

A comprehensive proposal from an IT service provider should detail:

• Service Inclusions: Exactly what services are covered.
• Service Level Agreements (SLAs): Guaranteed response times, resolution times, and uptime.
• Exclusions: What is not covered.
• Contract Term: The duration of the agreement (e.g., 12, 24, 36 months).
• Payment Terms: How and when invoices will be paid.
• Onboarding Process: Steps for integrating their services with your business.
• Key Performance Indicators (KPIs): How success will be measured.

While the lack of public pricing requires direct engagement, it is standard for this type of service. The key is to be prepared with your requirements to get an accurate and relevant quote. However, as noted in previous sections, the ethical concerns regarding their client associations must be weighed heavily when considering any proposal from Texaport.co.uk.

Texaport.co.uk vs. Reputable IT Service Providers

When evaluating Texaport.co.uk against reputable IT service providers in the UK, a comparison reveals strengths in service delivery and professionalism but significant weaknesses in ethical alignment for certain client segments. Canarywharfacademy.co.uk Review

Texaport.co.uk’s Strengths

Based on the website’s claims and presentation, Texaport’s strengths lie in its stated commitment to responsive and comprehensive IT support.

• Client-Centric Approach: The emphasis on a “dedicated UK-based team” and “transparent communication” with a dedicated account manager suggests a personalised service model, which is highly valued by businesses seeking tailored support.
• Proactive IT Roadmapping: Their offer to “develop an IT roadmap that aligns with your business goals” demonstrates a strategic, long-term approach to IT management, moving beyond reactive fixes.
• Strong Performance Metrics: The reported 98% client satisfaction, 3-minute average response time, and 82% tickets solved within the hour, if verifiable, point to efficient and effective service delivery. These are competitive metrics that many reputable firms strive for.
• Comprehensive Service Portfolio: Texaport covers essential business IT needs, including IT support, cyber security, cloud services, and provider switching, making them a one-stop shop for many organisations.
• Positive Testimonials: The presence of detailed case studies from various clients (Mind Tools, Forth Capital, Maptek) provides tangible evidence of their capabilities and successful project outcomes.

Reputable IT Service Providers: The Standard Bearers

Reputable IT service providers (like those mentioned in the ‘Alternatives’ section such as ITPS, Six Degrees, Redcentric, Softcat, Computacenter, QuoStar) typically share many of Texaport’s operational strengths but crucially tend to excel in broader transparency, ethical breadth, and industry standard adherence.

• Broader Ethical Alignment: This is the most significant differentiating factor. Leading reputable providers generally maintain a portfolio of clients that aligns with universally accepted ethical standards. They are unlikely to prominently feature case studies with businesses involved in industries like alcohol or gambling, even if legal, because it can alienate a significant portion of the market and reflect poorly on their brand’s ethical compass. Many major IT service providers also undergo rigorous third-party ethical audits or have strong corporate social responsibility (CSR) policies.
• Transparent Accreditations & Certifications: Reputable providers often prominently display their industry certifications (e.g., ISO 27001 for Information Security Management, Cyber Essentials Plus, various Microsoft Gold Partner competencies, AWS certifications). These external validations demonstrate a commitment to best practices and international standards, offering a clear benchmark of quality and security. While Texaport hints at expertise, explicit display of such certifications is less prominent on their homepage.
• Publicly Accessible Legal Documentation: Trustworthy providers invariably offer easy access to their Terms and Conditions, Privacy Policies, and often their specific SLA details (even if general guidelines) on their websites. This demonstrates legal compliance and transparency regarding client rights and data handling. The absence of these on Texaport.co.uk’s main navigation is a concern.
• Established Market Presence and Scale: Many leading providers have a longer history, larger client bases, and more extensive infrastructure (e.g., their own data centres, vast network backbone) which can offer greater resilience, scalability, and potentially more diverse expert teams. Texaport appears to be a smaller, though agile, firm.
• More Granular Service Details (Often): While customisation is key, some reputable providers offer more detailed breakdowns of their service modules or typical inclusions even before a formal consultation, helping clients better understand the scope.

Key Differentiator: The Ethical Rubric

The primary point of divergence between Texaport.co.uk and a truly reputable, ethically sound IT service provider comes down to client selection. While Texaport clearly possesses technical capabilities and a professional approach to IT support, their decision to showcase a case study with an alcohol distillery immediately places them outside the consideration for businesses and individuals who adhere to a strict ethical code.

• Impact of Association: A reputable IT service provider understands that their client portfolio reflects on their brand. Partnering with an industry considered impermissible by a significant ethical segment is a strategic choice that signals a certain ethical flexibility.
• Risk Mitigation: From a business perspective, avoiding controversial industries mitigates reputational risk and broadens potential client appeal. Companies that actively avoid such associations demonstrate a commitment to a broader ethical framework.

In conclusion, while Texaport.co.uk appears to be a competent IT service provider in terms of technical offerings and customer focus, its ethical positioning, particularly regarding its association with the alcohol industry, places it at a disadvantage when compared to reputable alternatives that maintain a more universally acceptable ethical standard and greater transparency in their operational and legal documentation. For any business with an ethical lens, the alternatives would be a more suitable and trustworthy choice.

FAQ

What services does Texaport.co.uk offer?

Texaport.co.uk offers comprehensive managed IT services, including IT support, cyber security solutions, cloud services adoption and management, and expert guidance for businesses switching IT providers. Techpros.co.uk Review

Is Texaport.co.uk a legitimate company?

Based on the website’s professional presentation, detailed service descriptions, client testimonials, and clear contact information, Texaport.co.uk appears to be a legitimate UK-based company providing IT and cyber security services.

Where is Texaport.co.uk based?

Texaport.co.uk is based in the UK, and they state they have a “Dedicated UK-based team” to provide personalised support to their clients.

Does Texaport.co.uk offer 24/7 IT support?

Yes, Texaport.co.uk claims to offer “24/7 monitoring” and boasts impressive statistics like a “3 min average response time” and “82% tickets solved within the hour.”

How can I contact Texaport.co.uk?

You can contact Texaport.co.uk via phone at 0330 122 2345 or by email at [email protected]. They also provide an online contact form on their website.

Does Texaport.co.uk publish its pricing?

No, Texaport.co.uk does not publish its pricing on the website. Like many B2B managed IT service providers, their solutions are likely customised, requiring direct engagement to obtain a bespoke quote. Insolationsolar.co.uk Review

What kind of businesses does Texaport.co.uk serve?

Texaport.co.uk serves businesses of varying sizes, as indicated by their flexible approach to tailoring services to “match exactly what you need, no matter the size, scope, or complexity.” Their case studies include diverse industries.

What are the key performance indicators (KPIs) Texaport.co.uk highlights?

Texaport.co.uk highlights a 98% client satisfaction rate (based on 600+ customer surveys in 2024), a 3-minute average response time, and 82% of tickets solved within the hour (based on SLA data in 2024).

Are there any ethical concerns with Texaport.co.uk?

Yes, a significant ethical concern arises from their featured case study where they assisted a “Distillery in launching whisky brand” for the Port of Leith Distillery. For those adhering to ethical principles that discourage involvement with alcohol, this association is problematic.

Does Texaport.co.uk provide cybersecurity services?

Yes, Texaport.co.uk offers proactive cyber security services, including responsive intervention within hours of any breach, designed to safeguard businesses.

Can Texaport.co.uk help with cloud migration?

Yes, Texaport.co.uk states they “help businesses seamlessly adopt cloud solutions designed for productivity & scaling.” Ethicalbutcher.co.uk Review

How does Texaport.co.uk handle client communication?

Texaport.co.uk emphasises “Transparent communication” through regular service review meetings with a dedicated account manager to inform clients of resolutions and IT strategy.

Does Texaport.co.uk offer IT roadmapping?

Yes, their senior IT team works with clients to develop an IT roadmap that aligns with business goals and ensures business growth.

Are there case studies available on Texaport.co.uk?

Yes, Texaport.co.uk features several “Success stories” or case studies, detailing their transformative IT solutions for clients like Mind Tools, Forth Capital, and Maptek.

What is the process for switching IT providers with Texaport.co.uk?

Texaport.co.uk offers expert guidance to transition to a new IT provider with minimal disruption and improved outcomes, as part of their dedicated service.

Is there a blog or knowledge base on Texaport.co.uk?

Yes, Texaport.co.uk has a knowledge base and blog section that features articles on industry insights, IT services, and cyber security guidance, with recent posts from May-June 2025. Rngolden.co.uk Review

Are customer reviews for Texaport.co.uk available on Trustpilot?

Yes, the Texaport.co.uk website prominently features a link to their Trustpilot profile, indicating they are open to external reviews.

What is the average response time claimed by Texaport.co.uk?

Texaport.co.uk claims an average response time of 3 minutes, based on their SLA data in 2024.

Does Texaport.co.uk provide specific software or hardware solutions?

While the website mentions IT support and infrastructure, it primarily focuses on managed services rather than direct software or hardware sales. However, as an IT provider, they would likely advise on and manage relevant solutions.

How can I cancel services with Texaport.co.uk?

The website does not detail a public cancellation policy. To cancel services, you should refer to your signed contract or Service Level Agreement (SLA) for specific terms regarding notice periods and termination procedures, then contact your dedicated account manager or their support team directly.

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