Thamesvalleyroofers.co.uk Review

Based on checking the website Thamesvalleyroofers.co.uk, our review indicates several critical omissions that raise concerns about its overall legitimacy and comprehensive service offering, particularly for a professional roofing company operating in the UK. While the site presents some positive aspects, the lack of transparent and essential information makes it challenging to fully recommend.

Here’s an overall review summary:

Company Registration Details: Not found.
Physical Address: Not explicitly stated beyond “Thames Valley.”
Team Information/Profiles: Not available.
Online Booking System: Partially available (contact form for quote).
Detailed Service Process: General overview, but lacks deep specifics.
Customer Support Channels: Phone numbers and a contact form.
Pricing Transparency: No pricing details, only “free, no obligation quotes.”
Clear Terms & Conditions/Privacy Policy: Not readily visible.
Accreditations/Certifications Logos: Mentions “Confederation of Roofing Contractors” but no visible logo or direct link to verify.
Insurance Details: States £5 Million public liability, but no policy number or verification.

While the website outlines services like new roofs, flat roofs, repairs, and chimney work, and boasts “5 Star Reviews” and “30 Years Experience,” the absence of fundamental company information is a red flag. A reputable UK business typically provides its full registered address, company registration number, and clear terms for service. The vague customer testimonials, while positive, lack independent verification often found with platforms like Trustpilot or Google Reviews. Furthermore, the offer of “Two Free Ornamental Bay Trees on all new driveway orders” seems out of place for a roofing-focused business and might indicate a broader, less specialised operation that isn’t clearly articulated. This lack of transparency means potential customers are left with many unanswered questions before engaging their services.

Best Alternatives for Home Improvement & Professional Services in the UK:

Rated People
- Key Features: Connects homeowners with local tradespeople for various home improvement projects, including roofing. Provides access to reviews from previous customers.
- Price: Free for homeowners to post jobs and receive quotes; tradespeople pay for leads.
- Pros: Wide network of vetted professionals, customer reviews help in decision-making, competitive quotes.
- Cons: Quality can vary among tradespeople, requires effort to filter and choose the right professional.
Checkatrade
- Key Features: Directory of vetted tradespeople in the UK, with customer reviews and ratings. Members are background-checked and abide by the “Checkatrade Standard.”
- Price: Free for consumers; tradespeople pay a membership fee.
- Pros: Strong emphasis on vetting and customer feedback, offers a guarantee on work from approved members, covers a wide range of services.
- Cons: Some tradespeople might be more expensive due to membership costs, not every reputable local business is listed.
MyBuilder
- Key Features: Similar to Rated People, it allows homeowners to post jobs and receive quotes from local tradespeople. Focuses on transparency with tradesperson profiles and reviews.
- Price: Free for homeowners; tradespeople pay for leads.
- Pros: Easy to use, good for comparing multiple quotes, effective for finding specific skills.
- Cons: Project scope can sometimes be misinterpreted, reliant on accurate job descriptions from homeowners.
TrustMark
- Key Features: Government-endorsed quality scheme for tradespeople, ensuring standards, consumer protection, and good trading practices.
- Price: Not applicable for consumers directly, as it’s a certification scheme.
- Pros: High level of consumer protection, tradespeople are regularly audited, covers a broad range of trades.
- Cons: Fewer tradespeople listed compared to larger directories, might not cover every niche service.
Bark.com
- Key Features: Connects individuals with local professionals for a wide array of services, including roofing. Users submit their needs and receive quotes directly.
- Price: Free for consumers; professionals pay for leads.
- Pros: Broad service categories, quick response from professionals, good for competitive bidding.
- Cons: Can receive many quotes, requiring careful filtering; quality assurance depends heavily on individual professionals.
Local UK Builders & Tradesmen
- Key Features: While not a single service, searching broad categories on platforms like Amazon can sometimes lead to relevant service providers listed or local business directories. This is more about discovering local services rather than a direct booking platform.
- Price: Varies by service.
- Pros: Direct access to local services, potential for niche providers.
- Cons: Requires more effort to vet and verify, less structured than dedicated platforms.
UK Trade Associations (e.g., NFRC)
- Key Features: The National Federation of Roofing Contractors (NFRC) is a premier UK trade association for roofing contractors. Members adhere to strict codes of practice and undergo vetting.
- Price: Not applicable for consumers, membership for contractors.
- Pros: High standard of quality and professionalism, strong consumer protection, access to highly reputable contractors.
- Cons: Limited to specific trades, might have fewer members in certain very local areas.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Table of Contents

Thamesvalleyroofers.co.uk Review & First Look

Based on an initial review of the Thamesvalleyroofers.co.uk website, the first impression is one of a service-oriented business aiming to provide local roofing solutions. The homepage immediately presents contact numbers, a menu for various services, and key selling points such as “FREE No Obligation Quotes” and “FULLY INSURED Public liability limit of indemnity £5 MILLION.” This direct approach attempts to establish trust and accessibility. However, a deeper dive reveals a lack of critical information that would be expected from a well-established and transparent UK business. For instance, the website lacks readily apparent details like the company’s full registered address, a Companies House registration number, or clear terms and conditions. These omissions are significant for consumer confidence and due diligence. While the site lists a range of services like new roofs, flat roofs, and repairs, the absence of foundational business credentials raises questions about its overall professionalism and the ease with which potential customers can verify its legitimacy.

Initial Impressions of Thamesvalleyroofers.co.uk

The website features a clean, simple layout with clear navigation. Key services are highlighted prominently, making it easy for visitors to understand the scope of work offered. The inclusion of phone numbers at the top of every page and calls to action like “Get a Quote Today” suggests a focus on immediate customer engagement. The claim of “30 Years Experience” and “5 Star Reviews” aims to build credibility. However, without external verification or more detailed information about these claims, they remain just claims. For instance, the “5 Star Reviews” are internal testimonials rather than verifiable third-party reviews from platforms like Trustpilot or Google.

Missing Key Information for Legitimacy

A significant concern for any UK business website is the absence of standard legal and corporate information. Reputable companies typically display their:

Registered Company Name and Number: Essential for verifying the legal entity on Companies House.
Registered Office Address: A physical address, not just a service area.
VAT Number (if applicable): Indicates a business is registered for VAT.
Detailed Terms and Conditions: Outlines the legal framework of services, payments, and guarantees.
Privacy Policy: Explains how customer data is handled in compliance with GDPR.
The lack of these details on Thamesvalleyroofers.co.uk makes it difficult for potential customers to conduct thorough background checks. For example, a quick search on Companies House for “Thames Valley Roofing” brings up multiple results, making it unclear which, if any, relates to this specific website without a registration number. This ambiguity is a significant deterrent for consumers seeking reliable service providers.

Thamesvalleyroofers.co.uk Features

Thamesvalleyroofers.co.uk presents a range of features aimed at attracting and serving potential clients. These features primarily focus on service offerings, guarantees, and ease of contact. The website highlights its core services and what customers can expect, attempting to convey reliability and expertise. However, as noted, the depth of information often falls short of what a consumer might expect from a fully transparent and professional online presence.

Service Offerings

The website clearly lists its main roofing services: Pumps-equip.co.uk Review

New Roofs: Caters to all types, from tiled to flat.
Flat Roofs: Specialises in various types including felt, fibreglass, and rubber.
Roof Repairs: Assesses damage and provides competitive quotes.
Chimney Repairs: Available year-round.
Fascias, Soffits & Guttering: Offers full service with uPVC products.
Roof Moss Removal: A specific service for maintenance.
Conservatory Warm Roof Conversions: An additional, specialised service.
Leadworks: Another specialised roofing service.
The breadth of services suggests a comprehensive roofing company, capable of handling diverse requirements. This is a positive aspect, as it indicates a broad skill set within the team.

Guarantees and Insurance Claims

Thamesvalleyroofers.co.uk makes several strong claims regarding guarantees and insurance:

20 Year Guarantee: On all patio, driveway, and landscaping work (though this seems contradictory given the primary focus on roofing and the “Two Free Ornamental Bay Trees on all new driveway orders” promotion).
10 – 25 Year Insurance Backed Guarantee: Stated for new roofs, flat roofs, and roof repairs, and mentioned as being from the “Confederation of Roofing Contractors.”
Fully Insured: With a “Public liability limit of indemnity £5 MILLION.”
While these claims are impressive on the surface, the lack of verifiable links or details to the “Confederation of Roofing Contractors” (e.g., a membership number or clickable logo) makes it difficult for potential customers to confirm these assurances. For instance, the National Federation of Roofing Contractors (NFRC) is a well-known body in the UK, and direct membership verification would significantly boost credibility.

Customer Interaction and Quote Process

The site outlines a simple three-step process for engagement:

Arrange a free visit: No obligation, with an option to upload a photo of the existing roof.
Receive a Quotation: Tailored and competitive estimate during the visit.
Work and Guarantees: Completion of work with stated guarantees.
This straightforward approach to obtaining a quote is user-friendly. The promise of an expert roofer discussing problems within 24 hours and a quote taking only 30 minutes to 1 hour further streamlines the process. This quick turnaround time for quotes is a beneficial feature for customers needing prompt service.

Thamesvalleyroofers.co.uk Pros & Cons

Analysing Thamesvalleyroofers.co.uk reveals a mixed bag of strengths and weaknesses. While the website attempts to project professionalism and competence, several areas could be improved to enhance transparency and trustworthiness.

Pros of Thamesvalleyroofers.co.uk

Clear Service Listing: The website clearly lists a comprehensive range of roofing services, making it easy for visitors to identify if their needs can be met. This includes everything from new installations to repairs and maintenance.
Easy Contact & Quote Process: Multiple phone numbers are prominently displayed, and a straightforward contact form is available for requesting free, no-obligation quotes. The promise of a quick response (within 24 hours) and efficient quoting process (30-60 minutes) is appealing.
Stated Guarantees & Insurance: The mention of 10-25 year insurance-backed guarantees and £5 million public liability insurance aims to reassure customers about the quality and security of the work.
Focus on Customer Satisfaction: The website emphasises “customer satisfaction is key” and claims to ensure customers are “completely happy before final payment,” which suggests a client-centric approach.
Local Focus: Positioning itself as “Your Local Roofing and Roof Repair Specialists” can be attractive to customers preferring local businesses.

Cons of Thamesvalleyroofers.co.uk

Lack of Company Transparency: This is a major concern. There is no clear company registration number, registered office address, or VAT number. This makes it impossible to verify the legal entity of the business via official UK registries like Companies House.
Unverifiable Claims: While claims of “30 Years Experience” and “5 Star Reviews” are made, the reviews are internal testimonials without links to independent review platforms (e.g., Trustpilot, Google Reviews, Checkatrade). The “Confederation of Roofing Contractors” mention also lacks a verifiable link or membership number.
Inconsistent Service Messaging: The prominent offer of “Two Free Ornamental Bay Trees on all new driveway orders” and a “20 Year Guarantee on all patio, driveway and landscaping work” seems out of place on a website primarily branded as “Thames Valley Roofing.” This blurs the company’s core specialisation and can lead to confusion.
No Online Booking/Scheduling: While a contact form is available, there’s no interactive calendar or system for customers to directly book appointments or consultations online, which is a common feature for modern service businesses.
Generic Image Gallery: The “Gallery” section, if present, would ideally showcase actual project photos with specific details. Without seeing real, diverse work, the claim of “creating amazing things for your home” lacks visual evidence.
Absence of Comprehensive Legal Policies: No easily accessible links to a Privacy Policy, Terms and Conditions, or a clear Complaints Procedure, which are vital for consumer protection and legal compliance in the UK.
Limited Team Information: There are no “About Us” or “Meet the Team” sections with profiles of key personnel or even a general overview of the team’s qualifications, beyond “Fully Qualified Staff.” This reduces the human element and trust.

Thamesvalleyroofers.co.uk Alternatives

When seeking reliable roofing services in the UK, it’s always wise to explore established alternatives that offer greater transparency, verified credentials, and comprehensive customer support. The market offers several platforms and types of businesses that can provide competitive and trustworthy services.

Platforms for Finding Verified Tradespeople

Instead of relying solely on a single website with limited transparency, consider leveraging platforms specifically designed to connect homeowners with vetted professionals: Seatedsewing.co.uk Review

Rated People: A popular UK platform where you can post your roofing job and receive quotes from tradespeople who have been reviewed by previous clients. This allows for comparison and verification of past work.
Checkatrade: Known for its rigorous vetting process, Checkatrade members are reviewed against specific criteria. This platform provides peace of mind through detailed reviews and often offers guarantees on work.
MyBuilder: Similar to Rated People, MyBuilder allows you to find local roofers and review their profiles, portfolios, and customer feedback before engaging their services.
TrustMark: This is a government-backed quality scheme that endorses tradespeople who meet strict quality, trading practices, and customer service standards. Using a TrustMark-registered roofer provides an extra layer of consumer protection.

Direct Alternatives: Reputable Roofing Companies

Beyond aggregator platforms, many established roofing companies operate with full transparency and strong reputations. When looking for these, seek out:

Companies with Clear Company Registration: Look for their Companies House number, registered address, and VAT number clearly displayed on their website or invoices. For instance, a search for “reputable roofing companies Reading” or “local roofers Berkshire” combined with “Companies House” or “Trustpilot” can yield better results.
Members of Professional Associations: Look for membership in organisations like the National Federation of Roofing Contractors (NFRC), the Confederation of Roofing Contractors (CORC), or the Institute of Roofing. These associations often have codes of conduct and insurance requirements for their members.
Businesses with Verifiable Reviews: Companies that openly link to their Google Reviews, Trustpilot profiles, or other independent review platforms demonstrate confidence in their customer satisfaction.
Companies Offering Clear Contract Terms: A reputable roofer will provide a detailed quote, clear contract, and transparent terms and conditions for their services, including payment schedules, guarantees, and dispute resolution.

When choosing an alternative, prioritise transparency, verifiable credentials, and strong, independent customer feedback to ensure you receive quality service and protection.

Thamesvalleyroofers.co.uk Pricing

The Thamesvalleyroofers.co.uk website does not provide any explicit pricing information for its services. Instead, it strongly emphasises “FREE No Obligation Quotes” for all roofing enquiries. This approach is common in the roofing industry, where job complexity, materials, and specific site conditions make standardised pricing difficult.

Understanding the “Free Quote” Model

The model of offering free, no-obligation quotes means that potential customers need to:

Initiate Contact: Via phone or contact form.
Arrange a Visit: An expert roofer will visit the property.
On-site Assessment: The roofer assesses the damage or work required.
Receive a Tailored Estimate: A competitive quote is provided, typically within 30 minutes to 1 hour of the visit.
This approach allows the company to provide an accurate price based on a thorough understanding of the specific job. It also means customers won’t know the cost until a physical assessment has been made.

Factors Influencing Roofing Costs in the UK

While Thamesvalleyroofers.co.uk doesn’t list prices, typical factors that influence roofing costs in the UK include: Goldtaste.co.uk Review

Type of Roof: Flat roofs often differ in cost from pitched roofs due to different materials and installation methods (e.g., felt, GRP fibreglass, EPDM rubber for flat roofs; slate, tile, or lead for pitched roofs).
Scope of Work: A full roof replacement will be significantly more expensive than a minor repair or moss removal.
Materials Used: The choice of roofing material greatly impacts cost. For example, natural slate is typically more expensive than concrete tiles.
Accessibility: Difficult-to-access roofs (e.g., very high, steep pitch, limited space for scaffolding) can increase labour costs.
Property Location: Labour costs can vary slightly across different regions of the UK.
Additional Works: This could include chimney repairs, fascia, soffit, or guttering replacement, or structural repairs to the roof.
Waste Removal: Disposal of old roofing materials will factor into the overall price.

According to industry data from sources like the National Federation of Roofing Contractors (NFRC) or general home improvement cost guides, a new roof in the UK can cost anywhere from £4,000 to £12,000+ for a standard terraced house, depending on size and materials. Smaller repairs might range from £150 to £1,000+, while flat roof installations could be £1,500 to £6,000+. Customers should always obtain multiple quotes to ensure competitiveness and a clear understanding of what is included in the price. The “we won’t be beaten on price” claim by Thamesvalleyroofers.co.uk suggests they are willing to price-match like-for-like quotes, which can be beneficial for consumers.

How to Cancel Thamesvalleyroofers.co.uk Service

Since Thamesvalleyroofers.co.uk operates on a project-by-project service model rather than a subscription basis, the concept of “cancelling a subscription” doesn’t directly apply. Instead, it’s about withdrawing from an agreed-upon service or quotation. Effective communication is key in such situations.

Cancelling a Quote or Pre-Service Agreement

If you have received a quote from Thamesvalleyroofers.co.uk but have not yet formally agreed to the work or signed a contract, cancelling is typically straightforward:

Inform Them Promptly: The best course of action is to contact them as soon as you decide not to proceed.
Use Provided Contact Methods: Call the numbers provided on their website (0118 963 9438 or 01494 619561) or reply to any email correspondence you’ve received.
Be Clear and Concise: Simply state that you will not be proceeding with the quoted work at this time. You are generally not obligated to provide a reason, though a brief explanation might be courteous.
Confirm in Writing (Optional but Recommended): While a phone call is usually sufficient, sending a follow-up email or using their contact form to confirm your decision can provide a clear record, especially if you had significant prior discussions.

Cancelling Work After Agreement or During Progress

This scenario is more complex and depends entirely on the terms agreed upon in your contract or service agreement with Thamesvalleyroofers.co.uk.

Review Your Contract: Before taking any action, meticulously read any written agreement or quote you signed. This document should outline the terms for cancellation, including any cancellation fees or charges for work already performed or materials ordered.
Contact Them Immediately: As soon as you decide to cancel, contact them using the official channels (phone numbers, email, or formal letter if required by contract).
State Your Intent Clearly: Inform them of your desire to cancel the work.
Discuss Any Financial Implications: Be prepared to discuss payment for any work completed up to the point of cancellation, or for any non-refundable materials ordered specifically for your project. Reputable companies will typically charge for work done and reasonable costs incurred.
Seek Mediation if Needed: If there’s a dispute over cancellation charges, and direct negotiation fails, you might need to consult consumer advice services like Citizens Advice or a legal professional, depending on the contract’s terms and the dispute’s value.

For a service-based business like roofing, clear communication is crucial. While Thamesvalleyroofers.co.uk mentions “customer satisfaction is key” and ensuring happiness “before final payment,” this generally applies to the quality of completed work, not necessarily an easy cancellation of an ongoing project without potential costs. Always ensure you have a clear, written agreement for any significant work undertaken. Nickyscleaningservices.co.uk Review

Thamesvalleyroofers.co.uk vs. Other UK Roofing Contractors

When comparing Thamesvalleyroofers.co.uk to other UK roofing contractors, it’s essential to look beyond surface-level claims and delve into verifiable credentials, transparency, and comprehensive service delivery. While Thamesvalleyroofers.co.uk highlights its experience and guarantees, many established contractors and larger firms offer a more robust framework of assurance and accountability.

Transparency and Verification

Thamesvalleyroofers.co.uk: Lacks readily available company registration details (Companies House number, registered address), clear VAT registration, and external verification for its “5 Star Reviews.” While it mentions “Confederation of Roofing Contractors,” there’s no direct link or membership number for verification.
Other UK Roofing Contractors: Many reputable UK roofing companies prominently display their Companies House registration numbers, registered addresses, and VAT numbers on their websites and official documents. They often link directly to their profiles on independent review platforms (e.g., Trustpilot, Google Reviews, Checkatrade) with hundreds or thousands of verifiable reviews. Furthermore, established contractors are often members of recognised industry bodies like the National Federation of Roofing Contractors (NFRC) or CompetentRoofer, providing easily verifiable membership numbers and logos. These associations ensure adherence to specific standards, insurance requirements, and often offer consumer protection schemes.

Guarantees and Insurance

Thamesvalleyroofers.co.uk: Claims “10-25 Year Insurance Backed Guarantee” and £5 million public liability insurance. The “insurance-backed” part is crucial, but without verification of the insurer or the backing body, it’s a claim consumers must take on faith.
Other UK Roofing Contractors: Reputable contractors will often provide clearer details regarding their insurance policies, potentially even policy numbers or direct links to their insurer’s verification. For insurance-backed guarantees, they will specify the third-party insurer providing the guarantee and its terms, often through schemes like those offered by the NFRC or HomePro. Public liability insurance of £5 million is standard for professional contractors, but the ability to verify it is key.

Online Presence and Customer Journey

Thamesvalleyroofers.co.uk: Features a basic website with core service information and a contact form. While direct phone numbers are prominent, the online customer journey is limited to requesting a quote rather than offering online scheduling, a detailed client portal, or extensive project galleries.
Other UK Roofing Contractors: Many modern roofing companies have more sophisticated websites that offer:
- Online booking/scheduling: For consultations and quotes.
- Client portals: For tracking project progress, viewing invoices, and managing communications.
- Extensive project galleries: Showcasing a wide range of completed work with before-and-after photos and descriptions.
- Detailed service descriptions: Explaining the process, materials, and benefits for each service type.
- Blog/Resource sections: Providing helpful information for homeowners on roofing maintenance, common problems, and material choices.
- Clear legal pages: Dedicated sections for Privacy Policy, Terms and Conditions, and complaints procedures, in line with UK regulations.

Special Offers and Clarity of Service

Thamesvalleyroofers.co.uk: The “Two Free Ornamental Bay Trees on all new driveway orders” is a peculiar offer for a roofing company, suggesting either a broader, less specialised service or a marketing gimmick that may confuse customers about the company’s core focus.
Other UK Roofing Contractors: Generally maintain a clear focus on their primary service, offering relevant promotions or packages within that specialisation. If they offer multiple trades, it is usually clearly delineated with dedicated sections or separate branding.

In summary, while Thamesvalleyroofers.co.uk presents itself as a local roofing specialist, its online transparency and verifiability fall short compared to many established and reputable UK roofing contractors who provide comprehensive company information, verifiable third-party reviews, and membership details for industry associations. For significant home investments like roofing, prioritising contractors with demonstrable transparency and professional credentials is always recommended.

FAQ

What services does Thamesvalleyroofers.co.uk offer?

Thamesvalleyroofers.co.uk offers a range of roofing services including new roof installations, flat roof installations, roof repairs, chimney repairs, roof moss removal, conservatory warm roof conversions, leadworks, and fascias, soffits & guttering services.

How can I get a quote from Thamesvalleyroofers.co.uk?

You can get a free, no-obligation quote by calling them directly on 0118 963 9438 or 01494 619561, or by completing their contact form online. They claim an expert roofer will be in touch within 24 hours.

Does Thamesvalleyroofers.co.uk offer any guarantees on their work?

Yes, they claim to offer a 10-25 year insurance-backed guarantee on new roofs, flat roofs, and roof repairs, and a 20-year guarantee on patio, driveway, and landscaping work (though this seems out of place for a roofing company). 11plustuition.co.uk Review

Is Thamesvalleyroofers.co.uk fully insured?

Yes, the website states they are “FULLY INSURED” with a “Public liability limit of indemnity £5 MILLION.”

Can I see customer reviews for Thamesvalleyroofers.co.uk?

The website features internal testimonials from customers, but it does not provide links to independent third-party review platforms like Trustpilot, Google Reviews, or Checkatrade for external verification.

Does Thamesvalleyroofers.co.uk provide services outside of Thames Valley?

Based on the website name and content, their primary service area appears to be the Thames Valley region, though specific boundaries are not defined.

How long does it take to get a quote after contacting them?

They state that one of their expert roofers will be in touch within 24 hours of submitting a contact form, and the free, no-obligation quote typically takes between 30 minutes to 1 hour during the visit.

What types of flat roofs do they install?

They install various types of flat roofs, including felt, fibreglass, and rubber options. Zemremovals.co.uk Review

Do they handle emergency roof repairs?

While not explicitly stated as “emergency,” they offer roof repairs and chimney repairs year-round, suggesting readiness for various repair needs.

Is there an online booking system for appointments?

No, the website does not feature an online booking system for appointments; contact is initiated via phone or a contact form for a quote visit.

Are there any upfront costs for a quote?

No, they explicitly state “FREE No Obligation Quotes” for all roofing enquiries.

Does Thamesvalleyroofers.co.uk have a physical office address listed?

The website does not explicitly list a full physical office address, only referring to themselves as “an experienced roofing company based in Thames Valley.”

Can I verify their company registration details?

The website does not clearly display a company registration number or a registered company name that can be easily verified on Companies House. Wattsfarms.co.uk Review

What is the “Confederation of Roofing Contractors” mentioned on their site?

They claim their work is “insurance backed from the Confederation of Roofing Contractors.” However, the website does not provide a direct link or membership number to verify this affiliation.

Do they offer services other than roofing?

Yes, the website mentions a “Builders” section which links to “Thamesvalleybuildersltd.co.uk,” and also offers “patio, driveway and landscaping work” as well as “Conservatory Warm Roof Conversions.”

How do I provide photos of my roof for a quote?

The website states that in their three-step process, you can “Upload a photo of your existing roof that you require changing or repairing” when arranging a free visit.

What if I am not satisfied with the work?

The website states that “Customer satisfaction is key to our business so we make 100% sure that all your requirements are met and you are completely happy before final payment.” However, a formal complaints procedure is not readily visible.

Do they offer a price match guarantee?

Yes, the website states, “We won’t be beaten on price” and “Like for like quotes available,” implying they offer a price match. Trufflesinlondon.co.uk Review

Are their staff fully qualified?

Yes, the website claims to have “Fully Qualified Staff” who are “Fully trained and ready to create amazing things for you home.”

What happens after I submit a contact form for a quote?

After submitting the form, one of their expert roofers will be in touch within 24 hours to discuss your problems, and a free, no-obligation roofing quote will typically take between 30 minutes to 1 hour during the visit.