Thesurreynannyagency.co.uk Review

Based on looking at the website, The Surrey Nanny Agency appears to be a legitimate childcare recruitment company operating in Surrey, Hampshire, Berkshire, and London. They offer a range of services from permanent nanny placements to emergency childcare and night nannies, backed by 20 years of experience. The site highlights a rigorous screening process for their childcare professionals, including background checks, reference verification, and in-depth interviews, aiming to provide peace of mind for families. The emphasis on personalised matching and ongoing support suggests a client-focused approach.

Here’s an overall review summary:

• Website Professionalism: Appears professional and well-organised.
• Clarity of Services: Clear descriptions of services offered (nanny recruitment, babysitting, emergency childcare, night nannies, mobile crèche, kids personal training, consultation).
• Transparency: Provides contact information for key personnel, and links to Terms of Use, Privacy & Cookie Policy, and Trading Terms.
• Trust Indicators: Mentions “Celebrating 20 years,” founder’s qualifications (NNEB certified with 30+ years’ experience), and regulatory training (Safer Recruitment in Education, GDPR, Prevent, Equality & Diversity, SEN, Child Protection). Includes client testimonials.
• Missing Information: Lacks explicit pricing structures for its services, and there is no dedicated FAQ section on the homepage to address common user queries. There’s also no clear subscription or free trial mechanism mentioned that would require cancellation policies.
• Overall Recommendation: While the website presents a strong case for trustworthiness and experience in childcare, the absence of clear pricing information and a comprehensive FAQ section is a notable drawback for potential clients seeking full transparency upfront.

For families seeking childcare solutions, the lack of immediate pricing information can be a hurdle. While a personalised quote is understandable given the nature of the service, an indicative pricing range or a clear process for obtaining a quote would enhance user experience.

Here are some alternatives for childcare and related services that align with ethical considerations:

• Koru Kids: A prominent London-based nanny agency known for its modern approach to childcare, often focusing on after-school nannies. They emphasise ethical employment and support for nannies.
• Tinies Childcare: One of the largest childcare agencies in the UK, offering a wide range of services including nannies, nursery staff, and temporary childcare. They have a strong focus on compliance and safeguarding.
• Little Ones Nanny Agency: Specialises in placing nannies, mothers’ helps, and maternity nurses across London and the UK. Known for their bespoke service and rigorous vetting.
• Enable Ability Nanny Agency: While smaller, agencies focusing on specific needs, like those for children with special educational needs (SEN), can offer highly specialised and ethical support. (Look for local agencies in your area with this focus).
• Childcare.co.uk: A large online platform connecting parents with nannies, childminders, and babysitters. While it’s a platform, it provides tools for parents to vet and select, giving them more direct control.
• Maternity Nurse Association: For those specifically seeking night nannies or maternity support, associations that provide a directory of qualified professionals can be a reliable ethical choice.
• Ofsted Registered Childminders: While not an agency, directly seeking Ofsted-registered childminders in your local area ensures a high level of regulatory oversight and often a more intimate, home-based childcare setting.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

0.0 0.0 out of 5 stars (based on 0 reviews) Excellent0% Very good0% Average0% Poor0% Terrible0% There are no reviews yet. Be the first one to write one. Your review Your overall rating Select a Rating5 Stars4 Stars3 Stars2 Stars1 Star Title of your review Your review Your name Your email This review is based on my own experience and is my genuine opinion. ​ Submit Review

Amazon.com: Check Amazon for Thesurreynannyagency.co.uk Review Latest Discussions & Reviews:

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

[ratemypost]

Thesurreynannyagency.co.uk Review & First Look

Based on checking the website, The Surrey Nanny Agency presents itself as a robust and experienced childcare recruitment provider. The homepage offers a significant amount of information about their services and their commitment to quality. The initial impression is one of professionalism and reliability, which is crucial in the sensitive domain of childcare. The site prominently features their contact details—phone numbers and email addresses—making it easy for prospective clients to get in touch. This immediate accessibility is a positive sign, indicating a willingness to engage directly with inquiries.

Initial Website Navigation and User Experience

Upon first glance, the website’s layout is clean and intuitive. Key services are clearly signposted, with dedicated sections for nanny recruitment, babysitting, night nannies, and emergency childcare. This structured presentation allows visitors to quickly identify the services relevant to their needs without having to dig deep. The presence of a “Contact us” button above the fold also streamlines the user journey. However, a site search function, if available, could further enhance navigability for users looking for very specific information.

Trust Signals and Credibility on Display

The Surrey Nanny Agency makes strong efforts to establish trust. The “Celebrating 20 years of connecting families with exceptional childcare” claim is a significant trust indicator, showcasing longevity and experience in the field. The introduction of Lorraine Gordon, the founder and a qualified nursery nurse with over 30 years of experience, adds a personal touch and substantial professional credibility. Furthermore, the mention of various regulatory training courses such as Safer Recruitment in Education, GDPR, Prevent, Equality & Diversity, SEN, and Child Protection courses since January 2004 reassures potential clients about their commitment to legal and ethical standards. This kind of transparent disclosure of qualifications and adherence to industry best practices is paramount when dealing with childcare.

Areas for Potential Improvement in First Impressions

While the website excels in conveying experience and trustworthiness, there are areas where the initial impression could be enhanced. The absence of a dedicated ‘About Us’ page that goes beyond the founder’s credentials to perhaps introduce the wider team or the agency’s full philosophy might be beneficial. More importantly, the lack of explicit pricing information is a common point of friction for users. While personalised service is commendable, providing a range or a clear statement about how pricing is determined would manage client expectations better from the outset. Furthermore, a comprehensive FAQ section could immediately address common queries about the process, fees, and nanny qualifications, reducing the need for direct contact for basic information.

Thesurreynannyagency.co.uk Features

The Surrey Nanny Agency offers a comprehensive suite of childcare solutions designed to meet diverse family needs. Their service portfolio is quite extensive, aiming to be a one-stop-shop for parents in their service areas. This wide array of features is a significant advantage, potentially saving parents time and effort in finding different providers for different requirements. Vets4life.co.uk Review

Nanny Recruitment Services

The core of their offering seems to be nanny recruitment. The agency provides permanent, temporary, full-time, and part-time nanny placements. They highlight an “online recruitment registration” system that allows families to browse CVs of registered childcarers with unlimited access. This feature suggests a degree of self-service and flexibility for parents in their search. The agency also pledges to advertise job vacancies on their website and email new candidate CVs to interested families, indicating an active role in matching. The claim of providing advice during the nanny’s employment as part of their “aftercare service” is a valuable addition, suggesting a commitment beyond just placement.

• Key Services:
  • Permanent, temporary, full-time, part-time nanny placements.
  • Online recruitment registration for CV browsing.
  • Job vacancy advertising and candidate email alerts.
  • Aftercare service with employment advice.

Specialised Childcare Options

Beyond general nanny placement, the agency offers several specialised services addressing specific childcare challenges:

• Babysitting Register: This service boasts a “highly professional service with guarantee of an evening sitter whenever required and daily cover if necessary.” They stipulate that all babysitters are qualified nursery nurses or have extensive childcare experience, are personally interviewed, reference-checked, and have DBS enhanced disclosures. The encouragement for families to build relationships with familiar babysitters adds a layer of comfort and consistency.
• Night Nannies: Designed to support parents, particularly with newborns, by establishing routines and healthy sleeping habits. These nannies typically work from 9 pm to 7 am, with flexible hours available by arrangement. They also assist with older babies and toddlers with settling difficulties or specific issues like reflux.
• Emergency Childcare: A crucial service for those unexpected childcare breakdowns, offering one-off nannies or babysitters, or an annual registration for peace of mind. This acknowledges the reality that childcare emergencies are often a matter of “when,” not “if.”
• Mobile Crèche: A unique offering for events, where the agency can transform a room into an imaginative haven with toys, play equipment, and activities, creating a safe and fun environment for children of all ages at a specific venue.

Additional Support and Wellness Services

The Surrey Nanny Agency goes a step further by including services that extend beyond traditional childcare placement, demonstrating a holistic approach to family support:

• Employment Law Support: They offer confidential and professional support and advice services for both clients and nannies regarding employment contracts, suggesting they can supply contracts suited to personal requirements. This is a significant value-add, as navigating employment law for domestic staff can be complex.
• CV Creation/Updating: For nannies, they provide a service to help create or update CVs, indicating a commitment to supporting their childcare professionals as well as the families.
• Consultation Services: Support can be provided via telephone, email, personal visits, group workshops, or a friendly chat, addressing difficult issues parents may have with their children. This suggests an advisory role, leveraging their team of qualified childcare professionals.
• Kids Personal Training: This is a rather distinctive feature. Certified personal trainers help children and teenagers exercise safely, effectively, and enjoyably. The benefits cited include encouraging better nutrition, improving coordination, higher self-esteem, increased concentration, and better sleep patterns. This highlights a focus on holistic child development, moving beyond just care to active well-being. This service is particularly tailored for those who dislike organised sports, offering a safe environment for fitness without self-consciousness.

Thesurreynannyagency.co.uk Pros & Cons

When evaluating The Surrey Nanny Agency, it’s essential to weigh its strengths against potential weaknesses to gain a comprehensive understanding. The website itself provides ample information to construct this assessment.

Pros of Thesurreynannyagency.co.uk

The agency presents several compelling reasons why families might choose their services. Quorngrangehotel.co.uk Review

• Extensive Experience and Longevity: Celebrating 20 years in the industry, the agency boasts a significant track record. This longevity suggests stability, established processes, and a deep understanding of the childcare sector. Lorraine Gordon’s personal experience of over 30 years as a qualified nursery nurse further underpins this expertise. This is a crucial factor, as experience often translates into better service delivery and problem-solving.
• Rigorous Screening and Vetting Process: The website explicitly details a “rigorous screening and vetting process,” including comprehensive background checks, reference verification, and in-depth interviews for all candidates. This commitment to due diligence is paramount in childcare, offering families peace of mind regarding the safety and suitability of their caregivers. The mention of DBS enhanced disclosures for babysitters further strengthens this point.
• Comprehensive Service Portfolio: The agency offers a wide range of services, including daily nannies (permanent, temporary, full-time, part-time), babysitting, night nannies, emergency childcare, and mobile crèches. This diversity means families can potentially meet all their childcare needs through a single provider, simplifying their search.
• Personalised Matching Process: The agency states it takes “the time to understand your family’s needs, preferences, and expectations,” meticulously matching families with professionals who possess the necessary skills, experience, and personality traits. This personalised approach aims to create a harmonious partnership, which is vital for long-term successful childcare arrangements.
• Ongoing Support and Communication: The commitment extends beyond initial placement, with promises of “ongoing support” and “open lines of communication” to address concerns and provide guidance. This aftercare suggests a dedication to client satisfaction and the well-being of both the family and the childcare professional.
• Commitment to Regulatory Compliance: The website highlights adherence to regulatory training such as Safer Recruitment in Education, GDPR, Prevent, Equality & Diversity, SEN, and Child Protection courses. This demonstrates a professional and ethical approach to their operations, ensuring they meet legal and safeguarding requirements.
• Unique Value-Added Services: The inclusion of employment law advice, CV creation assistance for nannies, consultation services for parents, and especially “Kids Personal Training” are distinctive features. The latter, focusing on children’s physical well-being and healthy habits, shows an innovative approach to holistic child development.

Cons of Thesurreynannyagency.co.uk

Despite its strengths, there are several aspects where the website could improve to enhance transparency and user experience.

• Lack of Pricing Transparency: The most significant drawback is the complete absence of any pricing information on the website. There’s no mention of agency fees, nanny rates, or pricing structures for any of their services (babysitting, night nannies, emergency care, mobile crèche, or kids personal training). This lack of transparency means potential clients must contact the agency directly just to understand the cost implications, which can be a deterrent for those performing initial research.
• No Dedicated FAQ Section: While the homepage covers a lot of ground, a consolidated Frequently Asked Questions (FAQ) section would be highly beneficial. It could address common queries about the recruitment process, candidate vetting details, typical timelines, payment structures, and what happens in specific scenarios (e.g., nanny illness, client dissatisfaction). This would save both the client and the agency time.
• Limited Online Functionality for Parents: While there’s a mention of “online recruitment registration” for browsing CVs, the website doesn’t offer a comprehensive client portal for managing applications, tracking progress, or direct communication. For an agency celebrating 20 years, a more modern, interactive online platform for clients could be expected.
• Generic Testimonials: While testimonials are present, they are limited in number and don’t provide a broad range of experiences or detail about specific services used. More varied and detailed testimonials, perhaps categorised by service type, could add further credibility.
• “Powered by Yell Business” Footer: While not a critical flaw, the “Powered by Yell Business” footer, combined with copyright © 2025 (implying future-dating), might suggest a less bespoke web presence than some other high-end agencies. This detail, while minor, can subtly impact the perception of technological sophistication.
• No Clear Subscription or Free Trial Information: Given the nature of some services (like the emergency childcare annual registration or access to CVs), specific details about how these are accessed, if there are subscriptions, and their associated terms (including cancellation policies) are absent. This makes it difficult to understand the commitment required.

Thesurreynannyagency.co.uk Alternatives

When seeking childcare solutions, it’s wise to explore a range of options, especially if you’re looking for different service models, geographical coverage, or specific specialisations. While The Surrey Nanny Agency offers a broad spectrum, other reputable agencies and platforms in the UK can also provide excellent service. Here’s a look at some prominent alternatives, focusing on those with a strong reputation and ethical approach to childcare recruitment.

Leading Nanny Agencies in the UK

Many agencies operate across the UK, offering similar rigorous vetting processes and personalised matching.

• Koru Kids:

  Icaltd.co.uk Review

  • Focus: Primarily London-based, known for after-school nannies and modern approach.
  • Key Features: Strong emphasis on training nannies, often provide childcare vouchers, and focus on supporting parents with school runs and homework. They also offer a more flexible approach to matching and contracts.
  • Pros: Modern, tech-enabled platform; extensive nanny training; good support for families and nannies.
  • Cons: Primarily London-centric, might not cover all areas as comprehensively as others; specific focus on after-school care may not suit all needs.
  • Average Price: Varies significantly based on hours and nanny experience, typically competitive for London.

• Tinies Childcare:

  • Focus: One of the UK’s largest childcare agencies, with branches nationwide. Offers nannies, childminders, nursery staff, and temporary solutions.
  • Key Features: Broad geographical reach; established brand with a long history; comprehensive vetting process; recruitment for various childcare settings.
  • Pros: Wide network of candidates; national coverage; diverse service offerings beyond nannies.
  • Cons: Being a large agency, the personal touch might vary between branches.
  • Average Price: Agency fees can vary based on region and service type, generally considered a premium service.

• Little Ones Nanny Agency:

  • Focus: High-end, bespoke nanny, maternity nurse, and household staff placements, particularly strong in London and international placements.
  • Key Features: Specialise in highly qualified and experienced candidates; focus on long-term placements; often cater to discerning families.
  • Pros: Access to top-tier professionals; very personalised service; strong reputation for quality.
  • Cons: Can be significantly more expensive due to the calibre of candidates and bespoke service; less suitable for budget-conscious families.
  • Average Price: Premium pricing, often in the higher range for agency fees and nanny salaries.

Online Platforms and Directories

For those who prefer a more direct approach or wish to manage the recruitment process themselves with support, online platforms can be a valuable alternative.

• Childcare.co.uk:

  • Focus: A large online platform connecting parents with nannies, childminders, babysitters, and tutors across the UK.
  • Key Features: Parents can browse profiles, contact candidates directly, and conduct their own interviews and checks. Offers tools for background checks (DBS checks can be organised via the platform).
  • Pros: Extensive database of childcare providers nationwide; cost-effective compared to agency fees; parents have more control over the selection process.
  • Cons: Requires more effort from parents in vetting and managing the process; quality can vary widely among individual providers.
  • Average Price: Subscription fee for premium features (e.g., unlimited messaging), generally much lower than agency fees.

• Nannyjob.co.uk: Benhomes.co.uk Review

  • Focus: An online job board for nannies and families across the UK.
  • Key Features: Families can post job vacancies and search candidate profiles. Nannies can create profiles and apply for jobs.
  • Pros: Cost-effective for families; direct interaction with candidates.
  • Cons: Less structured support compared to a full agency; parents bear more responsibility for vetting.
  • Average Price: Free to post jobs, with optional paid features for greater visibility.

Specialised & Community-Based Options

• Ofsted Registered Childminders:

  • Focus: Individual childcare providers working from their own homes, regulated and inspected by Ofsted.
  • Key Features: Often a more intimate, home-like setting for children; regulated quality and safety standards; suitable for younger children.
  • Pros: Often more flexible hours; good for socialisation in a smaller group; government oversight.
  • Cons: Limited availability based on capacity; may not offer the same flexibility as a nanny coming to your home.
  • Average Price: Varies by region, often paid per hour or per day, generally competitive with nursery fees.

• Local Community Childcare Groups/Forums:

  • Focus: Word-of-mouth recommendations and local networks.
  • Key Features: Connecting with local parents for recommendations, often for ad-hoc babysitting or shared nanny arrangements.
  • Pros: Highly trusted recommendations; often more affordable for casual needs.
  • Cons: Less formal vetting process; relies heavily on personal networks; availability can be inconsistent.
  • Average Price: Varies significantly, often negotiated directly with individuals.

How to Cancel thesurreynannyagency.co.uk Subscription

Based on the information provided on The Surrey Nanny Agency’s homepage, there is no explicit mention of a ‘subscription’ model that clients would need to cancel in the traditional sense, such as a recurring monthly fee for ongoing access to services. The website describes “online recruitment registration” and “annual registration” for emergency childcare, but it does not detail a clear subscription process with terms for cancellation.

Given the nature of a nanny agency, the typical financial arrangement involves a one-off placement fee paid by the family when a suitable candidate is found and hired, or fees for specific services like emergency cover or mobile crèche. These are generally transactional rather than subscription-based.

Steps for Ceasing Services or Inquiring About Existing Agreements: Bredenburycourt.co.uk Review

If you have engaged with The Surrey Nanny Agency and wish to cease their services, or if you have signed up for an “annual registration” and wish to understand its terms or discontinue it, the recommended approach would be direct communication with the agency.

1. Review Any Signed Agreements: The first step is to carefully review any contracts, terms of service, or agreements you signed with The Surrey Nanny Agency. These documents should outline the terms of your engagement, including any applicable fees, refund policies, and procedures for terminating the service. Look specifically for clauses related to “annual registration” or “placement fees.”
2. Direct Contact with the Agency: As there’s no online portal or explicit cancellation procedure detailed on their public website, contacting the agency directly is the most effective method.
   • Email: Send an email to the relevant contact person. The website lists [email protected] (Managing Director), [email protected] (Admin Assistant), and [email protected] (Recruitment Consultant). It would be prudent to email all relevant addresses to ensure your message is received and actioned. Clearly state your intention to cease engagement or inquire about the terms of your annual registration.
   • Phone: Call them on 01483 560 320 or 07985 445 851. Be prepared to discuss your specific situation and refer to any prior agreements. Ask for confirmation of your request in writing (via email) for your records.
3. Specific Inquiries for “Annual Registration”: If your concern is about the “annual registration” for emergency childcare, ask for:
   • The renewal date.
   • Any automatic renewal clauses.
   • The process for preventing future renewals.
   • Any associated fees for cancellation or non-renewal.
4. Confirm Termination in Writing: Always request written confirmation (via email) that your request has been received and actioned, and that any relevant services or agreements have been terminated. This provides a clear record for your own peace of mind.

Important Note: Without explicit information on the website regarding subscription models or detailed cancellation policies, clients must rely on their individual service agreements and direct communication with the agency. This is a common practice for service-based businesses that offer bespoke solutions rather than standardised, mass-market subscriptions.

Thesurreynannyagency.co.uk Pricing

One of the most significant pieces of information missing from The Surrey Nanny Agency’s homepage is any transparent pricing structure. While the website details an extensive range of services—from daily nannies and babysitters to night nannies, emergency childcare, mobile crèches, and even kids’ personal training—there is no indication of the costs associated with any of these offerings. This lack of upfront pricing is a notable point for consideration for potential clients.

Absence of Publicly Available Pricing Information

The homepage does not feature a dedicated “Pricing,” “Fees,” or “Rates” page, nor are there any indicative price ranges or examples provided within the descriptions of individual services. This means that interested families cannot immediately gauge the financial commitment required for using the agency’s services without direct contact.

• No clear fee structure: There is no mention of how agency fees are calculated (e.g., percentage of nanny’s annual salary, flat fee per placement, hourly rates for temporary services).
• No cost examples: Unlike some service providers, the website does not offer any sample costs for a typical nanny placement, a night nanny session, or emergency cover.
• No breakdown of services with prices: Each service description focuses on benefits and process but omits any monetary figures.

Why Agencies Might Withhold Pricing Information Online

While frustrating for potential clients, there are common reasons why nanny agencies often do not publish their full pricing structures online: Edenbarn.co.uk Review

• Bespoke Service: Nanny placement is often a highly personalised service. Fees can vary significantly based on the specific requirements of the family (e.g., full-time live-in vs. part-time daily), the experience and qualifications of the nanny, the complexity of the search, and the duration of the placement. A one-size-fits-all price might be misleading.
• Competitive Reasons: Agencies may prefer not to reveal their pricing to competitors.
• Client Qualification: By requiring direct contact for pricing, the agency can engage with potential clients, understand their needs more deeply, and qualify them based on their specific requirements and budget. This allows for a more tailored sales approach.
• Negotiation Flexibility: In some cases, there might be flexibility in fees depending on the scope of service or the urgency of the placement.

How to Obtain Pricing from The Surrey Nanny Agency

Given the lack of online pricing, potential clients will need to directly contact The Surrey Nanny Agency to obtain quotes and understand their fee structure.

1. Initial Inquiry: The most straightforward way is to use the provided contact details:
   • Phone: Call 01483 560 320 or 07985 445 851.
   • Email: Send an email to [email protected] (Managing Director) or [email protected] (Admin Assistant).
2. Be Prepared to Detail Your Needs: When contacting them, be ready to provide details about your specific childcare requirements. This might include:
   • Type of childcare needed (e.g., daily nanny, night nanny, emergency babysitter).
   • Desired hours (full-time, part-time, specific days/times).
   • Start date.
   • Number and ages of children.
   • Specific duties required (e.g., school runs, cooking, homework help).
   • Any special requirements (e.g., SEN experience, driving license).
3. Request a Detailed Fee Breakdown: Ask for a clear, written breakdown of all associated costs, including:
   • Agency placement fee (if applicable).
   • What the agency fee covers (e.g., vetting, matching, aftercare support).
   • Typical nanny salary ranges (hourly or annual, gross vs. net).
   • Any recurring fees (e.g., annual registration for emergency childcare).
   • Payment terms and refund policies.

Impact of Missing Pricing

The absence of pricing information can be a barrier for initial consideration. In today’s digital age, many consumers expect transparency and the ability to compare costs easily online. While direct contact allows for personalised service, it can deter those who prefer to conduct thorough research and comparison before making a commitment to contact. This may lead to potential clients moving on to agencies that offer at least some indicative pricing.

Thesurreynannyagency.co.uk vs. Competitors

When evaluating The Surrey Nanny Agency, it’s beneficial to compare its offerings against some of its key competitors in the UK childcare market. This helps contextualise its strengths and weaknesses, giving potential clients a clearer picture of where it stands. We’ll compare it against Koru Kids (known for modern tech integration and after-school focus) and Tinies Childcare (a large, national agency with broad service offerings).

The Surrey Nanny Agency vs. Koru Kids

The Surrey Nanny Agency (TSNA):

• Experience & Longevity: 20 years in operation, deeply experienced founder (30+ years).
• Service Range: Comprehensive: daily nannies, babysitting, night nannies, emergency childcare, mobile crèche, kids personal training, consultation, employment law advice.
• Geographical Focus: Surrey, Hampshire, Berkshire, London.
• Vetting Process: Rigorous, includes background checks, reference verification, in-depth interviews, DBS enhanced disclosures.
• Pricing Transparency: No public pricing information. Requires direct contact for quotes.
• Online Platform: Mentions “online recruitment registration” for CV browsing but no detailed client portal functionality.
• Unique Selling Points: Long-standing expertise, personalised matching, extensive range of traditional and unique services (Kids Personal Training, Mobile Crèche), strong focus on regulatory compliance.

Koru Kids: Secretgardenkent.co.uk Review

• Experience & Longevity: Newer compared to TSNA, but rapidly established since 2016.
• Service Range: Primarily focused on after-school nannies and full-time nannies in London. Offers various training and support for nannies.
• Geographical Focus: Primarily London.
• Vetting Process: Robust, including interviews, reference checks, DBS checks, and an internal training program.
• Pricing Transparency: Generally more transparent with clear pricing for their services (e.g., hourly rates, agency fees) published online.
• Online Platform: Strong, user-friendly online platform and app for parents and nannies, facilitating search, booking, and payment.
• Unique Selling Points: Tech-forward approach, emphasis on training for nannies, flexibility for after-school care, strong community feel.

Comparison Summary:
TSNA boasts deeper, more traditional experience and a broader range of specialised services beyond typical nanny placement. Its strength lies in its established personal service and diverse offerings. Koru Kids, conversely, leverages technology for a more streamlined, transparent, and modern user experience, particularly appealing to urban parents seeking after-school solutions. The key differentiator is pricing transparency and digital functionality, where Koru Kids generally outperforms TSNA.

The Surrey Nanny Agency vs. Tinies Childcare

The Surrey Nanny Agency (TSNA):

• Experience & Longevity: 20 years in the industry.
• Service Range: Comprehensive, as detailed above (nannies, babysitting, night nannies, emergency, mobile crèche, etc.).
• Geographical Focus: Specific counties around London.
• Vetting Process: Rigorous, including background checks, reference verification, in-depth interviews, DBS.
• Pricing Transparency: No public pricing information.
• Scale: Appears to be a well-established regional agency.
• Unique Selling Points: Personalised service from an experienced founder, breadth of services for specific family needs, regulatory compliance.

Tinies Childcare:

• Experience & Longevity: Established in 1989, making it one of the longest-standing and largest childcare agencies in the UK (30+ years).
• Service Range: Extremely broad: nannies, childminders, nursery staff, crèche staff, temporary staff, emergency childcare, event childcare. They recruit for various childcare settings, not just private homes.
• Geographical Focus: National presence with numerous local branches across the UK.
• Vetting Process: Highly comprehensive, adhering to industry best practices and often exceeding them due to their scale and reputation. Includes thorough interviews, enhanced DBS, and multiple reference checks.
• Pricing Transparency: Varies by branch, but generally provides more transparent information or clear processes to obtain quotes.
• Scale: One of the largest and most recognised names in UK childcare recruitment.
• Unique Selling Points: Vast national network, ability to recruit for a wide range of childcare roles and settings (not just nannies), strong brand recognition and trust due to longevity and scale.

Comparison Summary:
TSNA offers a strong, localised, and personalised service with a diverse array of childcare options. Its 20 years of operation are commendable. Tinies, however, operates on a much larger, national scale with significantly more branches and a broader recruitment scope that extends beyond private household nannies to commercial childcare settings. While both emphasise rigorous vetting, Tinies’ sheer size and national reach often mean a wider candidate pool and a greater capacity for varied needs. Again, pricing transparency and the ease of finding indicative costs might lean more towards Tinies (depending on the specific branch), although both require direct contact for precise quotes.

In essence, The Surrey Nanny Agency positions itself as a reliable, experienced, and highly personalised regional provider with a diverse set of services. Its primary competitive disadvantage, based on website information, is the lack of transparent pricing. For families prioritising a long-standing, locally-focused service with unique additional offerings, TSNA could be a strong contender, provided they are comfortable engaging directly to ascertain costs. For those seeking tech-enabled convenience and upfront pricing, or a national reach with diverse institutional childcare options, Koru Kids or Tinies might be more immediately appealing. Rpclandandnewhomes.co.uk Review

FAQ

What services does The Surrey Nanny Agency offer?

The Surrey Nanny Agency offers a wide range of childcare services, including permanent and temporary daily nanny placements, babysitting register, night nannies, emergency childcare, mobile crèche services for events, kids personal training, and consultation support for parents.

How long has The Surrey Nanny Agency been in operation?

The Surrey Nanny Agency has been celebrating 20 years of connecting families with childcare, indicating it has been in operation since around 2004.

Who founded The Surrey Nanny Agency?

The Surrey Nanny Agency was established by Lorraine Gordon, who is a qualified nursery nurse (NNEB certified) with over 30 years’ experience in childcare.

Does The Surrey Nanny Agency perform background checks on its nannies?

Yes, the agency states it conducts a “rigorous screening and vetting process,” which includes comprehensive background checks, reference verification, in-depth interviews, and ensuring childcare professionals have DBS enhanced disclosures.

What geographical areas does The Surrey Nanny Agency cover?

The Surrey Nanny Agency works across Surrey, Hampshire, Berkshire, and London. Film-cell.co.uk Review

Is pricing information available on The Surrey Nanny Agency’s website?

No, explicit pricing information for any of their services is not publicly available on The Surrey Nanny Agency’s website. You need to contact them directly for quotes.

How can I contact The Surrey Nanny Agency?

You can contact The Surrey Nanny Agency by phone at 01483 560 320 or 07985 445 851, or via email at [email protected], [email protected], or [email protected].

Does the agency provide support after a nanny placement?

Yes, The Surrey Nanny Agency states their commitment to family satisfaction goes beyond the initial placement, maintaining open lines of communication for ongoing support and guidance. They also provide advice during the course of a nanny’s employment.

What is the “Babysitting Register” service?

The Babysitting Register provides a professional service with a guarantee of an evening sitter and daily cover if needed. All babysitters are qualified nursery nurses or have extensive childcare experience, and are personally interviewed, reference-checked, and DBS enhanced disclosed.

What is a “Night Nanny” and what hours do they work?

A Night Nanny arrives at 9 pm and leaves at 7 am (hours can be flexible if pre-arranged). They help parents establish routines, healthy sleeping habits for newborns, and support older babies/toddlers with settling issues or specific needs like reflux. Webvetpharmacy.co.uk Review

Does The Surrey Nanny Agency offer emergency childcare?

Yes, they offer emergency childcare solutions for last-minute panics or anticipated gaps, including one-off nannies/babysitters or an annual registration for peace of mind.

What is the “Mobile Crèche” service?

The Mobile Crèche service offers flexible childcare solutions for special events. They can transform a room into a child-friendly haven with toys and activities, creating a safe and fun environment for children of all ages at your venue.

Does the agency assist with employment law for nannies?

Yes, they offer confidential and professional support and advice services for both clients and nannies, including supplying contracts of employment suited to personal requirements.

Can The Surrey Nanny Agency help nannies with their CVs?

Yes, for nannies who need help creating or updating their CV, the agency offers a service to assist them in achieving this.

What kind of “Consultation Support” do they provide?

Consultation support is offered via telephone, email, personal visits, group workshops, or a friendly chat. It aims to help parents resolve difficult issues with their children by leveraging their team of qualified childcare professionals. Kezr-automotive.co.uk Review

What is “Kids Personal Training”?

Kids Personal Training is a unique service where certified personal trainers help children and teenagers exercise safely and effectively, promoting healthy lifestyles. It’s ideal for those who dislike organised sports and aims to improve nutrition, coordination, self-esteem, concentration, and sleep patterns.

Are the testimonials on the website genuine?

The website includes client testimonials that appear genuine, providing names and locations (e.g., “Gabby, Blackheath”) to add credibility.

Is The Surrey Nanny Agency regulated?

The agency states it has maintained regulatory training since January 2004, including Safer Recruitment in Education, GDPR, Prevent, Equality & Diversity, SEN, and Child Protection courses, which implies adherence to relevant industry standards.

Does The Surrey Nanny Agency offer online registration for nannies?

Yes, the website mentions an “online recruitment registration” that allows families unlimited access to registered childcarers seeking employment. It also suggests that job vacancies will be advertised and new candidate CVs emailed to families.

What information should I have ready before contacting The Surrey Nanny Agency?

When contacting them, be prepared to detail your specific childcare requirements, such as the type of service needed, desired hours, number and ages of children, start date, specific duties, and any special requirements, to help them provide an accurate quote and service match. Woofinc.co.uk Review