Thetilershub.co.uk Review

Based on checking the website Thetilershub.co.uk, it appears to be a legitimate online retailer specialising in tiling tools and supplies. The site presents a professional facade, offering a wide array of products, clear contact information, and positive customer feedback indications.

Overall Review Summary:

• Website Legitimacy: Appears legitimate.
• Contact Information: Clearly provided (phone, email, live chat).
• Product Range: Extensive for tiling materials and tools.
• Delivery Information: Clear policies on free delivery and next-day options.
• Trust Signals: Prominently features Trustpilot and details about their long-standing family business history.
• Pricing: Appears competitive with sale items clearly marked.
• Ethical Considerations: Deals with general construction/home improvement supplies, which are permissible goods and services.

The website, Thetilershub.co.uk, comes across as a reliable source for professional tiling materials and tools. They highlight over 125 years of family business experience, which is a significant indicator of stability and expertise. The emphasis on customer service, next-day delivery options, and expert technical advice suggests a strong commitment to trade professionals and DIY enthusiasts alike. Their homepage clearly displays a range of products from adhesives and grouts to tile cutters and levelling compounds, alongside prominent sale items. The presence of Trustpilot mentions and a dedicated blog for guides and advice further enhances their credibility. For anyone looking to purchase tiling supplies in the UK, The Tilers Hub seems to offer a comprehensive and trustworthy option.

Best Alternatives for Tiling Supplies in the UK:

• Tile Giant

  

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  • Key Features: One of the UK’s largest tile and tiling accessory retailers, offering a vast selection of tiles, adhesives, grouts, and tools. Known for extensive showrooms and online presence.
  • Average Price: Mid-range to high-end, depending on product.
  • Pros: Wide product range, physical stores for viewing products, often has sales and promotions.
  • Cons: Some unique or highly specialised tools might need to be sourced elsewhere.

• Topps Tiles

  • Key Features: The UK’s biggest tile specialist, offering a comprehensive collection of tiles and tiling solutions. Provides expert advice, fitting services, and a trade loyalty program.
  • Average Price: Mid-range.
  • Pros: Huge inventory, strong brand reputation, helpful staff, regular discounts for trade customers.
  • Cons: Can be slightly pricier for certain items compared to online-only discounters.

• Screwfix

  • Key Features: A massive UK retailer for trade tools, accessories, and hardware. Offers a good range of tiling materials, including adhesives, grouts, and basic tiling tools, often with next-day click and collect.
  • Average Price: Budget to mid-range.
  • Pros: Highly convenient with numerous branches, fast delivery/collection, competitive pricing on many items.
  • Cons: Less specialised in tiling compared to dedicated tile shops; may not stock very niche tiling tools or specific adhesive types.

• Toolstation

  • Key Features: Similar to Screwfix, Toolstation provides a broad selection of trade and DIY products, including a decent array of tiling adhesives, grouts, and cutting tools.
  • Average Price: Budget to mid-range.
  • Pros: Good value, extensive network of branches, reliable service for quick pickups.
  • Cons: Product depth for highly specialised tiling tasks might be limited.

• Wickes

  • Key Features: A prominent UK home improvement retailer. They stock a range of tiling products suitable for both DIY and trade, including tiles, adhesives, grouts, and basic tools.
  • Average Price: Mid-range.
  • Pros: Accessible stores nationwide, often run promotions, good for general home renovation needs.
  • Cons: Not as comprehensive for professional-grade tiling equipment as a specialist supplier.

• B&Q

  • Key Features: One of the largest DIY and home improvement retailers in the UK. They offer a selection of tiling products, focusing on common household projects.
  • Average Price: Budget to mid-range.
  • Pros: Easy availability, broad appeal to DIYers, often have sales.
  • Cons: Professional tilers might find the range of specialised adhesives or high-end tools insufficient.

• Ardex UK

  • Key Features: A leading manufacturer of high-performance building materials, including specialist tiling adhesives, grouts, and levelling compounds. Known for quality and durability.
  • Average Price: Higher-end, premium.
  • Pros: Excellent quality, trusted by professionals, products are specifically designed for demanding applications.
  • Cons: Primarily a manufacturer, so you’d buy through a distributor or merchant rather than directly from them for smaller quantities; higher price point.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Thetilershub.co.uk Review & First Look

Based on looking at the website, Thetilershub.co.uk presents itself as a dedicated online hub for tiling professionals and serious DIY enthusiasts across the UK and Ireland. The initial impression is one of professionalism and specialisation. The homepage immediately highlights key selling points: contact information (phone, live chat, email), free delivery on orders over £500, and next-day delivery for orders placed before 3 PM. This is crucial for a trade-focused business where time is often money.

Initial User Experience

The website layout is clean and intuitive, with a prominent main menu categorising products like “Tile Adhesive,” “Grout,” “Levelling Compound,” and “Tiling Tools.” This straightforward navigation helps users quickly find what they need without sifting through unrelated categories. The search bar is also easily accessible, which is a must-have for any e-commerce site with a large inventory.

Brand Credibility and Trust Signals

The Tilers Hub prominently features the Trustpilot logo and mentions “OUR TRUSTED BRANDS,” aiming to build immediate trust with visitors. They also boast about being a “family run business that was established over 125 years ago,” which is a powerful statement of longevity and experience in the industry. This long history suggests deep product knowledge and a commitment to quality, often reassuring customers who are looking for reliable suppliers.

Product Presentation

The site showcases a range of products directly on the homepage, particularly highlighting “Sale / Clearance Products” which immediately draws attention to potential savings. Each product listing includes the product name, weight (e.g., 20kg), and both ex VAT and inc VAT prices, which is incredibly helpful for both trade customers (who often deal with ex VAT) and general consumers. The images are clear, and the product titles are descriptive.

Thetilershub.co.uk Features

The website offers a suite of features designed to enhance the customer experience for professionals and serious DIYers seeking tiling supplies. These features focus on efficiency, convenience, and access to expertise, reflecting a deep understanding of the needs within the tiling trade. Richardpaulmenswear.co.uk Review

Comprehensive Product Catalogue

The core strength of Thetilershub.co.uk lies in its extensive product catalogue. They cover everything required for tiling projects, from preparation to finishing.

• Tile Adhesives: A wide range to suit different tile types (ceramic, porcelain, natural stone) and substrates (concrete, plasterboard).
• Grouts: Various colours and types, including flexible and mould-resistant options, essential for durability and aesthetics.
• Levelling Compounds: Crucial for achieving a perfectly flat surface before tiling, ensuring a professional finish.
• Tile Backer Boards: Providing a stable and waterproof base for tiling, particularly in wet areas.
• Tiling Tools: This includes essential equipment like tile cutters, diamond blades, trowels, and spacers.
• Specialised Products: Mentions of “LevellerJackoboard” and “Wetroom Trays” indicate they cater to specific, more complex projects.

Delivery Options for the Trade

Understanding that time is money for tradespeople, The Tilers Hub offers robust delivery solutions.

• Next-Day Delivery: A key feature, allowing professionals to receive materials quickly to keep projects on schedule.
• Pre-10:30 AM Delivery: This premium option further minimises downtime on site, ensuring materials arrive early in the workday.
• Free Delivery: Available on orders over £500, incentivising larger purchases and providing cost savings. This is particularly beneficial for substantial projects.

Expert Technical Advice

A significant differentiator for Thetilershub.co.uk is their emphasis on providing technical support.

• “Speak to our experts – Live Chat”: Instant access to assistance during business hours.
• Dedicated Phone Line: A direct number (0113 5136 869) for consultations, suggesting a commitment to personalised support.
• Email Support: For non-urgent enquiries.
• Value Proposition: Their background as “Tile Fixing” professionals for 125 years means they understand common challenges and can offer practical, informed advice, rather than just selling products. This level of expertise can be invaluable for complex tiling jobs or troubleshooting.

Educational Content and Resources

Beyond selling products, the website serves as a resource for knowledge, which adds significant value.

• “TILERS HUB GUIDES, NEWS AND ADVICE” Blog: Features articles like “How to Tile Over Tiles: A Practical Guide” and “How to Install Tongue and Groove Cement Boards.”
• Benefits: These guides empower customers to tackle projects effectively, provide solutions to common tiling problems, and position The Tilers Hub as an authority in the field. This content can also improve SEO, drawing in users seeking information.

Brand Partnerships and Quality Assurance

The Tilers Hub highlights their careful selection of brands, reinforcing their commitment to quality. Monacosolicitors.co.uk Review

• “Handpick the brands we use based on our 125 years experience”: This statement instills confidence, assuring customers that products are vetted for reliability and performance.
• Stocked Brands: Mentions of “Tilemaster, Ultra, Laticrete, Rubi” are well-known names in the tiling industry, further validating the quality of their offerings. This curated selection saves customers time and effort in researching reliable products.

Thetilershub.co.uk Pros & Cons

When evaluating an online retailer like Thetilershub.co.uk, it’s essential to weigh its strengths against any potential drawbacks. For a business dealing with construction and home improvement supplies, the ethical considerations are generally straightforward as these are permissible goods and services.

Pros

• Extensive Product Range: The website offers a comprehensive selection of tiling materials and tools, from adhesives and grouts to levelling compounds and professional tile cutters. This breadth of products makes it a one-stop shop for most tiling projects.
  • Data Point: The homepage lists categories like “Tile Adhesive,” “Grout,” “Levelling Compound,” “Pallet Deals,” “Outdoor Tiling,” “Tile Backer Boards,” “Tile Cutters,” “Tile Spacers,” and “Tile Trim,” covering all aspects of tiling.
• Clear and Competitive Pricing: Products are clearly priced with both ex VAT and inc VAT options, which is crucial for trade customers managing project budgets. The prominent “Sale / Clearance” section highlights potential savings.
  • Example: “Ardex Arditex NA… £28.83 ex VAT – £34.60 inc VAT” showcases transparent pricing.
• Strong Delivery Options: The promise of “FREE DELIVERY ON ORDERS OVER £500” and “ORDER BEFORE 3PM FOR NEXT DAY DELIVERY” (with an option for pre-10:30 AM delivery) caters directly to the urgent needs of professionals, minimising downtime on job sites.
  • Statistic: Fast delivery is a major factor for 80% of online shoppers, especially in B2B transactions where project timelines are critical (Source: Accenture, ‘The Future of E-commerce’).
• Established Credibility and Experience: The statement “family run business that was established over 125 years ago” provides immense credibility. This long history suggests deep industry knowledge, reliable product selection, and a commitment to customer satisfaction over generations.
• Excellent Customer Support: Multiple contact channels—phone, live chat, and email—demonstrate a commitment to customer service. The emphasis on “Speak to our experts” and offering “technical advice” adds significant value, especially for complex tiling issues.
  • Benefit: Expert advice can help customers choose the right product, prevent costly mistakes, and ensure successful project outcomes.
• User-Friendly Website Design: The site is clean, well-organised, and easy to navigate, allowing users to quickly find products or information without hassle. The consistent branding and clear calls to action enhance the overall user experience.
• Trustpilot Integration: The visible Trustpilot logo and mentions on the homepage indicate a commitment to transparency and customer feedback, often reassuring new visitors about the company’s reputation.
  • Impact: A strong Trustpilot score can significantly influence purchasing decisions, with 90% of consumers checking reviews before buying (Source: BrightLocal Consumer Review Survey).
• Educational Resources: The “TILERS HUB GUIDES, NEWS AND ADVICE” section with practical articles (e.g., “How to Tile Over Tiles”) demonstrates a commitment to empowering customers and providing valuable industry insights.

Cons

• Limited Transparency on Returns/Refunds Policy: While general shipping info is prominent, detailed returns and refunds policies are not immediately visible on the homepage. This can be a concern for customers, particularly for larger orders or if products need to be returned.
  • Recommendation: A clear link to a comprehensive returns policy from the homepage or footer would enhance trust.
• Lack of Physical Store Information (if any): While they operate online, for a “family run business” with a long history, potential customers might appreciate knowing if there are any physical locations or trade counters for pickups or direct interactions. The website doesn’t explicitly state if there are physical premises.
• No Explicit Warranty Information: For tools and more expensive equipment, specific warranty details are not highlighted on the homepage. Customers purchasing higher-value items would typically look for this assurance.
• Limited Customer Testimonials/Reviews on Homepage: While Trustpilot is mentioned, specific customer testimonials or star ratings are not displayed directly on the homepage, which could further boost confidence. Only the logo is present.
• Payment Options Not Explicitly Stated: The homepage doesn’t clearly list the accepted payment methods (e.g., credit cards, PayPal, bank transfer). This information is usually found at checkout but could be reassuring to mention upfront.

Overall, the pros significantly outweigh the cons, particularly for a business operating in the construction supply sector. The minor drawbacks are common for many online retailers and can often be found in the website’s deeper pages.

Thetilershub.co.uk Alternatives

When it comes to sourcing tiling materials and tools in the UK, The Tilers Hub is a strong contender, but it’s always smart to know your options. Different suppliers might excel in specific areas, whether it’s niche products, physical accessibility, or bulk pricing. Here are some of the top alternatives that you might consider, all dealing with permissible and ethical goods for home improvement and construction.

Tile Giant

• Overview: One of the UK’s largest and most well-known tile retailers, offering a vast array of tiles, adhesives, grouts, and tools. They have both an extensive online presence and numerous physical showrooms across the country.
• Key Strengths: Huge product variety, ability to see and feel tiles in person, often have design consultants in-store, strong brand reputation.
• Best For: Individuals and tradespeople who want to browse a wide range of tiles, need design inspiration, or prefer to collect materials from a local branch.
• Considerations: While their tile range is extensive, their tool selection might be more geared towards general purpose rather than highly specialized professional equipment compared to dedicated tool suppliers.

Topps Tiles

• Overview: The UK’s biggest tile specialist, renowned for its comprehensive collection of tiles and tiling solutions. Topps Tiles prides itself on expert advice and a widespread network of stores.
• Key Strengths: Market leader, extensive selection of tiles for all budgets and styles, strong focus on customer service, trade accounts available with benefits.
• Best For: Any tiling project, from small DIY jobs to large commercial installations. Their expertise and range make them a go-to for many.
• Considerations: Can be slightly higher in price for some items, but this is often justified by the quality and support.

Screwfix

• Overview: A behemoth in the UK trade and DIY sector, offering a broad range of tools, hardware, and building materials, including a solid selection of tiling essentials.
• Key Strengths: Unbeatable convenience with thousands of stores for quick click-and-collect, fast delivery options, competitive pricing on many common items, extensive range beyond just tiling.
• Best For: Tradespeople needing quick access to adhesives, grouts, basic tile cutters, and other consumables. Excellent for urgent on-site needs.
• Considerations: While they stock tiling supplies, they are not tile specialists. Their range of specific tile types or highly professional tiling tools might be more limited than dedicated tile or tiling material suppliers.

Toolstation

• Overview: Similar to Screwfix in its model, Toolstation is another major supplier of tools and building materials for trade and DIY. They offer a good selection of tiling adhesives, grouts, and accessories.
• Key Strengths: Competitive pricing, wide network of branches for easy collection, reliable stock levels, good for general purpose tiling needs.
• Best For: Professionals and DIYers who prioritise value and convenience for standard tiling materials and tools.
• Considerations: Like Screwfix, their primary focus is broader trade supplies, so the depth of highly specialised tiling products might not match a niche supplier.

Wickes

• Overview: A well-known UK home improvement retailer, Wickes offers a variety of products for DIY and trade, including a decent range of tiles, tiling adhesives, grouts, and basic tools.
• Key Strengths: Accessible stores nationwide, comprehensive for general home renovation projects, often have promotions on materials.
• Best For: Homeowners undertaking DIY tiling projects, or small builders needing reliable general supplies.
• Considerations: The selection of professional-grade tiling equipment and very specific adhesive types might be less comprehensive than specialist trade suppliers.

B&Q

• Overview: One of the largest DIY and garden centre chains in the UK, B&Q provides a wide range of home improvement products, including tiles and tiling accessories.
• Key Strengths: High street presence, good for browsing various tile styles for home projects, competitive on basic tiling consumables.
• Best For: DIY enthusiasts, especially those working on smaller home projects or looking for a convenient local pick-up.
• Considerations: Less likely to be the first choice for professional tilers due to a focus on consumer-grade products rather than high-volume trade supplies or highly specialised tools.

Ardex UK

• Overview: Ardex is a leading manufacturer of high-performance building materials, including an extensive range of subfloor preparation products, adhesives, grouts, and waterproofing systems for tiling. They are highly regarded by professionals.
• Key Strengths: Premium quality, innovative products, trusted by the trade for demanding applications, excellent technical support from the manufacturer.
• Best For: Professional tilers who require the highest quality, most reliable, and innovative products for challenging or critical projects.
• Considerations: Primarily a manufacturer, so products are typically purchased through a network of distributors or specialist builders’ merchants rather than directly from Ardex for smaller quantities. Prices are at the premium end.

How to Check the Legitimacy of an Online Tiling Supplier

When you’re looking to purchase tiling materials online, especially for a significant project, ensuring the legitimacy of the supplier is paramount. This isn’t just about avoiding scams; it’s about guaranteeing you receive quality products, reliable delivery, and adequate customer support. Here’s how to conduct a thorough check, keeping in mind ethical business practices. Atomlearning.co.uk Review

Verify Contact Information

A legitimate business will always have clear and easily accessible contact details.

• Physical Address: Look for a full, verifiable physical address. A PO box or no address at all is a red flag. Cross-reference this address with Google Maps to see if it corresponds to a real business location.
• Phone Number: Call the provided phone number during stated business hours. Do they answer professionally? Is it a working number?
• Email Address: A professional email address (e.g., [email protected]) is preferable to a generic one (e.g., gmail.com). Send a test email to gauge response time and professionalism.
• Live Chat: If a live chat is offered, test it out. A responsive and helpful live chat indicates good customer service.

Examine Website Professionalism

The overall look and feel of the website can tell you a lot.

• Design Quality: Is the website well-designed, easy to navigate, and free from typos or grammatical errors? Professional businesses invest in their online presence.
• Secure Connection (HTTPS): Always check that the website uses HTTPS (indicated by a padlock icon in your browser’s address bar). This means your connection is secure, especially important for payment pages.
• Privacy Policy and Terms & Conditions: Legitimate sites will have clearly defined privacy policies and terms and conditions of sale. Read through them to understand your rights and the company’s obligations.
• Broken Links: Numerous broken links or missing pages can indicate a poorly maintained or hastily put-together site.

Look for Trust Signals

These are indicators that other customers have had positive experiences.

• Customer Reviews: Check independent review platforms like Trustpilot, Google Reviews, or Feefo. Look at both the quantity and quality of reviews. A sudden surge of only positive reviews or a complete lack of negative ones can be suspicious.
  • Statistic: According to a BrightLocal study, 91% of 18-34-year-olds trust online reviews as much as personal recommendations.
• Social Media Presence: Do they have active social media profiles? Engaged social media can show a legitimate business interacting with its customers.
• Business Registration: For UK companies, you can check their registration details on Companies House (https://find-and-update.company-information.service.gov.uk/). This will confirm if the company is officially registered.

Verify Payment Security

How a website handles payments is critical.

• Recognisable Payment Gateways: Look for familiar payment logos (Visa, Mastercard, PayPal). Reputable sites use established and secure payment processors.
• Avoid Direct Bank Transfers: Be wary if the only payment option is a direct bank transfer, especially to a personal account. This offers little buyer protection.

Check Delivery and Returns Policies

Clear policies are a hallmark of a trustworthy e-commerce site. Enfields-southampton.co.uk Review

• Shipping Information: Is there clear information on shipping costs, delivery times, and regions served?
• Returns Policy: A legitimate business will have a fair and transparent returns and refunds policy. Understand the conditions for returns (e.g., within how many days, who pays for return shipping).

Assess “About Us” and Company History

A compelling “About Us” page can build confidence.

• Company Story: Does the “About Us” section provide a believable and consistent history of the company? For The Tilers Hub, their 125-year family business claim is a strong positive.
• Team Information: Sometimes, legitimate businesses will introduce key team members, adding a human touch.

By diligently applying these checks, you can significantly reduce the risk of dealing with illegitimate or unreliable online tiling suppliers, ensuring your project proceeds smoothly and ethically.

How to Cancel Thetilershub.co.uk Subscription

The homepage information for Thetilershub.co.uk does not indicate that they offer subscriptions or membership services. Their business model appears to be a direct-to-consumer/trade e-commerce platform where customers purchase tiling materials and tools as needed, rather than through a recurring subscription.

Therefore, the concept of “cancelling a subscription” does not apply to Thetilershub.co.uk based on the provided website text. Customers simply make one-off purchases.

Key takeaway: There are no subscriptions to cancel with Thetilershub.co.uk. You simply purchase the items you require. If you’ve placed an order and wish to modify or cancel it before dispatch, you would need to contact their customer service directly. Rattonpantry.co.uk Review

How to Cancel Thetilershub.co.uk Free Trial

Based on the information available on Thetilershub.co.uk’s homepage, there is no mention of a “free trial” for any service or product. The website functions as an online retail store for tiling materials and tools, where customers purchase physical goods.

Conclusion: Thetilershub.co.uk does not appear to offer any free trials. Therefore, there is no free trial to cancel. If you have ordered products and wish to return them, you would need to refer to their standard returns policy, which would typically be outlined in their terms and conditions or a dedicated returns page, rather than a cancellation process for a trial. For any order-related queries or issues, direct contact with their customer service team via phone, email, or live chat would be the appropriate action.

Thetilershub.co.uk Pricing

The pricing strategy at Thetilershub.co.uk appears straightforward and transparent, catering to both trade professionals and DIY customers. The website prominently displays prices directly on product listings, with clear indications for both Value Added Tax (VAT) implications.

Pricing Structure

• Individual Product Pricing: Each product is listed with its specific price. For example, “Ardex Arditex NA Two-Part Ultra-Rapid Latex Levelling and Smoothing Compound 20kg” is priced at “£28.83 ex VAT – £34.60 inc VAT.” This dual pricing is highly beneficial:
  • Ex VAT (Exclusive of VAT): Crucial for trade customers who are often VAT registered and can reclaim the tax. It helps them calculate their true cost for materials.
  • Inc VAT (Inclusive of VAT): Important for general consumers and DIYers who pay the full price and need to know the total cost upfront.
• Sale and Clearance Items: The homepage features a dedicated “Sale / Clearance Products” section, highlighting discounted items. This indicates a dynamic pricing approach, offering promotions to attract customers and move inventory.
  • Example: “Mapei Ultraplan Renovation Screed 3240… £17.50 Original price… £16.40 Current price.” This clearly shows the saving.
• Pallet Deals: The mention of “Pallet Deals” in the main menu suggests that bulk purchasing options are available, likely offering further cost savings for larger projects or regular trade customers. This is a common strategy in the wholesale supply of building materials.
• Delivery Cost Integration: While not directly a product price, the “FREE DELIVERY ON ORDERS OVER £500” policy indirectly impacts the overall cost, especially for larger orders. This effectively reduces the total expenditure for customers meeting the threshold.

Value Proposition

The pricing, combined with the company’s stated 125 years of experience and commitment to handpicking trusted brands, suggests a focus on providing quality products at competitive prices. While specific comparisons with every competitor aren’t detailed on the homepage, the presence of sales and bulk deals implies an awareness of market dynamics.

Transparency

The clear display of both ex VAT and inc VAT prices on individual product listings is a strong indicator of pricing transparency. This helps customers quickly understand their financial outlay without hidden costs, aligning with ethical business practices. In an industry where large orders are common, upfront and unambiguous pricing builds trust and facilitates budgeting for projects. Whitemagictravels.co.uk Review

Thetilershub.co.uk vs. Competitors

When assessing Thetilershub.co.uk against its competitors in the UK tiling supply market, it’s clear they occupy a niche as a specialist online retailer with a strong heritage. Their competitive edge often lies in their focused approach and expertise, which differentiates them from larger, more generalised home improvement stores or broad trade suppliers.

Thetilershub.co.uk Strengths in Comparison:

• Specialisation and Expertise: The Tilers Hub positions itself as a specialist with “125 years experience” in tile fixing. This deep expertise means they likely curate a highly relevant and effective product range.
  • Vs. B&Q/Wickes: These general DIY stores offer a broader range of home improvement products, but their tiling section might be less comprehensive or expert-curated compared to a specialist like The Tilers Hub.
  • Vs. Screwfix/Toolstation: While Screwfix and Toolstation are excellent for convenience and general trade supplies, their tiling range is often more basic and may not include the very specific, high-performance adhesives, grouts, or tools that a dedicated tiling professional might seek.
• Customer Service and Technical Advice: The prominent offering of “Live Chat” and a direct phone line to “talk to an expert” for “technical advice” is a significant advantage. This level of personalised support is invaluable for professionals.
  • Vs. Larger Retailers: While large retailers have customer service, getting through to a true tiling expert can be challenging. The Tilers Hub implies their experts have a background in “Tile Fixing.”
• Curated Brand Selection: Their claim to “handpick the brands we use based on our 125 years experience” suggests a focus on quality and reliability. They mention stocking brands like Tilemaster, Ultra, Laticrete, and Rubi, which are respected in the trade.
  • Vs. Distributors: While large distributors might carry a wider array of brands, The Tilers Hub offers a curated selection, potentially simplifying choice for customers.
• Delivery Focus for Trade: Next-day delivery and pre-10:30 AM delivery options, along with free delivery over £500, are tailored to the urgent needs of the trade, helping them manage project timelines efficiently.
  • Vs. Local Merchants: Some local merchants might offer similar delivery, but The Tilers Hub provides a convenient online ordering process for this service.

Areas Where Competitors Might Have an Edge:

• Physical Presence and Immediate Access:
  • Topps Tiles/Tile Giant: These companies have extensive networks of physical showrooms, allowing customers to see tiles in person, get immediate advice, and pick up materials without waiting for delivery. This is a significant advantage for urgent, smaller orders or for customers who prefer tactile browsing.
  • Screwfix/Toolstation: Their widespread branch network allows for incredibly fast click-and-collect services, often within minutes, which is unmatched by online-only models for quick, unplanned needs on a job site.
• Broader Product Portfolio (Beyond Tiling):
  • Screwfix/Toolstation/Wickes/B&Q: If a customer needs more than just tiling supplies (e.g., plumbing, electrical, timber), these stores offer a one-stop shop for a wider range of building materials and tools for general construction.
• Brand Specificity (Manufacturers):
  • Ardex UK: As a direct manufacturer of high-performance products, Ardex might offer even more in-depth technical specifications and potentially more direct support for their specific product lines, although direct purchasing is usually through their distribution network.

In essence, Thetilershub.co.uk excels as a specialised online platform for professional tiling supplies, leveraging its deep industry experience and customer-focused delivery options. For customers who value expert advice, a curated selection of quality brands, and convenient online ordering with fast delivery, The Tilers Hub is a strong choice. However, for those prioritising immediate in-person collection, the ability to see tiles physically, or a broader range of general building materials, larger multi-category retailers and those with physical store networks may offer a more suitable alternative.

FAQ

What is Thetilershub.co.uk?

Thetilershub.co.uk is an online retailer based in the UK that specialises in providing professional tiling tools, materials, and supplies, including tile adhesives, grouts, levelling compounds, and tile cutters.

Is Thetilershub.co.uk a legitimate website?

Yes, based on the information provided on its homepage, Thetilershub.co.uk appears to be a legitimate online business, detailing its long history as a family-run enterprise and providing clear contact information.

How long has The Tilers Hub been in business?

The Tilers Hub states that it is a “family run business that was established over 125 years ago,” indicating a long history in the industry. Joycuts.co.uk Review

What kind of products does Thetilershub.co.uk sell?

They sell a wide range of tiling products, including tile adhesive, grout, levelling compound, outdoor tiling materials, tile backer boards, tile cutters, tile spacers, tile trim, and various professional tiling tools and supplies.

Does Thetilershub.co.uk offer free delivery?

Yes, Thetilershub.co.uk offers free delivery on orders over £500.

What are the delivery options available?

They offer next-day delivery for orders placed before 3 PM, with an additional option for pre-10:30 AM delivery for quicker receipt of goods.

Can I get technical advice from The Tilers Hub?

Yes, The Tilers Hub emphasises that they have a team of experts available to offer technical advice. You can contact them via phone, email, or live chat.

Does Thetilershub.co.uk have a physical store?

Based on the homepage information, the website primarily functions as an online store, and it does not explicitly mention any physical retail locations. Pristinegadgetz.co.uk Review

What brands do Thetilershub.co.uk stock?

They handpick their brands based on experience and stock products from reputable names such as Tilemaster, Ultra, Laticrete, and Rubi, among others.

Are prices on Thetilershub.co.uk shown with or without VAT?

Prices on Thetilershub.co.uk are shown with both “ex VAT” (exclusive of VAT) and “inc VAT” (inclusive of VAT), catering to both trade professionals and general consumers.

Does Thetilershub.co.uk offer international delivery?

The homepage explicitly mentions delivery options all over the United Kingdom and Ireland, suggesting their primary service area.

How do I contact Thetilershub.co.uk customer service?

You can contact them by calling 0113 5136 869, sending an email, or using their live chat feature during business hours.

Are there any sales or clearance items on Thetilershub.co.uk?

Yes, the homepage features a “Sale / Clearance Products” section where discounted items are listed. Forgemeetandgreet.co.uk Review

Does Thetilershub.co.uk offer pallet deals?

Yes, “Pallet Deals” are listed as a category in their main menu, indicating that bulk purchase options are available.

What are Thetilershub.co.uk’s operating hours for customer service?

Their live chat and phone lines are open Monday to Thursday from 07:30 to 17:00, and Friday from 07:30 to 16:30.

Can I find guides and advice on tiling on their website?

Yes, Thetilershub.co.uk has a dedicated section for “TILERS HUB GUIDES, NEWS AND ADVICE” which includes practical articles on various tiling topics.

Is Thetilershub.co.uk mentioned on Trustpilot?

Yes, the Trustpilot logo is prominently displayed on the homepage, and the website links to their Trustpilot reviews.

What types of grout do they sell?

They sell various types of grout, including “Flexible Mould Resistant Tile Grout” and “Epoxy Grout For Wood Effect Tiles.” Relr.co.uk Review

Do they sell underfloor heating materials?

Yes, they explicitly mention having “underfloor heating” materials as part of their preparation materials.

How do I know if a product is suitable for my specific tiling job?

You can leverage their expert technical advice team via phone, live chat, or email to ensure you select the correct product for your specific requirements.