Based on looking at the website Tilesandmosaics.co.uk, it presents itself as a legitimate and established provider of tiles and mosaics in the UK. The site details a wide range of products, offers customer support, and highlights a long history in the industry.
Here’s an overall review summary:
- Website Transparency: Good. Key information like contact details, physical showroom address, and product pricing are clearly visible.
- Product Information: Comprehensive. Each product lists price per square meter and individual tile price, with options to add free samples.
- Customer Support: Strong. They emphasize direct human interaction via phone and highlight operating hours, indicating a commitment to service.
- Trust Signals: Excellent. The website proudly displays customer reviews with star ratings and testimonials, links to a third-party review platform (Reviews.co.uk), and mentions “50 Years of Excellence.”
- User Experience: Clear and Navigable. The site is well-organised with categories for different tile types and popular trends, and a clear call to action for free samples and showroom visits.
- Ethical Considerations (Islamic Perspective): Permissible. The products (tiles and mosaics) and services offered are entirely within the permissible bounds of Islamic principles. There are no elements related to interest-based transactions, immoral content, or any forbidden categories.
The detailed explanations on the homepage regarding their 50 years of experience, vast selection, free sampling service, and direct customer service approach all contribute to building a strong sense of reliability. They actively encourage customers to visit their Leeds showroom, reinforcing their physical presence and commitment.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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Best Alternatives for Home Improvement & Building Materials in the UK
For those looking to procure ethical and high-quality home improvement and building materials, here are some top alternatives readily available in the UK market:
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- Key Features: Wide range of building materials, DIY supplies, kitchen, and bathroom products. Offers click and collect, delivery, and professional trade accounts.
- Average Price: Varies widely depending on product category, generally competitive for DIY and trade.
- Pros: Extensive product catalogue, frequent promotions, strong brand reputation, widespread store presence across the UK.
- Cons: Can be overwhelming due to sheer product volume, some specialised items might require ordering.
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- Key Features: Focuses on trade and DIY, offering tools, building materials, electrical, and plumbing supplies. Known for rapid collection services.
- Average Price: Competitive, often seen as a value-for-money option for professional trades.
- Pros: Fast service, large stock availability, good for quick pickups, strong online presence and branch network.
- Cons: Less emphasis on design-focused finishes like decorative tiles compared to specialist suppliers.
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- Key Features: A leading home improvement retailer with a broad spectrum of products for garden, home, DIY, and building. Offers design services for kitchens and bathrooms.
- Average Price: Mid-range, with frequent sales and offers.
- Pros: Very comprehensive range, large stores for browsing, inspirational displays, good for larger home renovation projects.
- Cons: Can be busy, product availability can vary between stores, some specialist items may not be stocked.
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- Key Features: Primarily a trade supplier of building materials, timber, and sustainable solutions. Offers a strong focus on professional services and account management.
- Average Price: Trade-oriented pricing, often negotiated for bulk purchases.
- Pros: Excellent for larger construction or renovation projects, high-quality materials, knowledgeable staff, reliable delivery for trade.
- Cons: Less retail-focused for individual DIYers, may require a trade account for best pricing.
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- Key Features: Specialises in tools, hardware, and trade essentials. Known for its rapid order and collection service (often within minutes).
- Average Price: Very competitive, particularly for tools and fixings.
- Pros: Extremely fast service, extensive product catalogue for trades, reliable for essential supplies.
- Cons: Primarily focuses on functional items rather than decorative finishes like tiles.
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- Key Features: Online retailer specialising in bathrooms, offering a vast selection of suites, showers, taps, and bathroom tiles.
- Average Price: Wide range from budget-friendly to luxury, competitive online pricing.
- Pros: Huge selection for bathrooms, often has good sales, convenient online shopping experience.
- Cons: Primarily focused on bathrooms, so not a general building material supplier.
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- Key Features: One of the UK’s largest independent tile retailers, offering a massive selection of wall and floor tiles, mosaics, and tiling accessories.
- Average Price: Competitive across various price points, with options for free samples.
- Pros: Specialised in tiles, enormous range of styles and materials, good for finding unique designs, offers free samples.
- Cons: Less emphasis on general building materials or other home improvement categories.
Understanding Tilesandmosaics.co.uk: An In-Depth Analysis
Tilesandmosaics.co.uk appears to be a robust and reliable online presence for a well-established tile supplier. Their homepage provides a wealth of information, clearly indicating a commitment to customer service and product quality. The site showcases a significant product range, from wall and floor tiles to specific styles like metro, hexagon, and patterned tiles, catering to diverse aesthetic and functional requirements. Their emphasis on “50 Years of Excellence” immediately signals a deep-rooted history and experience in the industry, which is a crucial factor in building trust with consumers.
tilesandmosaics.co.uk Review & First Look
Upon the initial visit to Tilesandmosaics.co.uk, the user experience is notably positive. The layout is clean, professional, and intuitive, allowing for easy navigation through various product categories. The homepage prominently features “Customer favourite tiles,” complete with high-quality images, pricing per square meter, and the option to “Add free sample” for a nominal charge, which is a fantastic feature for customers to evaluate products in their own environment.
The site immediately highlights key benefits: “Excellent reviews,” “Choose 3 Free Samples,” and “Free delivery over £500,” setting a positive expectation for service. The direct phone number and operating hours (“Mon-Fri 9am-5pm”) are clearly displayed, reinforcing their accessibility and commitment to customer support. The inclusion of social media links (Facebook, Twitter, Instagram) also points to an active online presence, allowing for further engagement and transparency. The overall impression is one of a professional, customer-focused business that understands the needs of its clientele.
tilesandmosaics.co.uk Features
Tilesandmosaics.co.uk boasts a comprehensive set of features designed to enhance the customer’s purchasing journey. These features range from extensive product offerings to dedicated support services, all aimed at simplifying the tile selection and buying process.
- Vast Tile Selection: The website offers a wide array of tiles, categorised by type (wall, kitchen, floor, bathroom), colour (green, teal, white, blue, black, grey), and trend (wood look, metro, hexagon, mosaic, zellige, pattern, stone effect, marble). This extensive catalogue ensures that customers can find suitable tiles for nearly any project, from residential renovations to commercial spaces.
- Example Products: They showcase popular items like “Art Brut Crackle Indigo Wall Tile” and “Capraia Natural White Tile 300mm x 600mm,” providing clear pricing per square metre and individual tile costs.
- Diverse Materials: While the text doesn’t explicitly list all materials, the mention of “porcelain and ceramic tiles” alongside “Handmade Spanish Terracotta” indicates a varied range, catering to different durability and aesthetic needs.
- Free Tile Sampling Service: A standout feature is the offer of “Choose 3 cut samples for free with free delivery!” This allows customers to physically inspect and match tiles with their home décor, significantly reducing the risk of making an unsuitable purchase. This service is a testament to their confidence in product quality and customer convenience.
- Process: The “Add free sample” button is readily available on individual product listings, streamlining the ordering process.
- Dedicated Customer Service: The site proudly states, “Speak to a real person whenever you call – no answerphones here,” underscoring their commitment to “Next Level Customer Service.” This direct and personal approach is highly valued by customers navigating complex purchasing decisions.
- Accessibility: Contact number (0113 242 3666) and operating hours are prominently displayed for easy access.
- Physical Showroom: For customers who prefer a tactile experience, Tilesandmosaics.co.uk offers a physical showroom in Leeds. This allows for in-person browsing of “1000’s of beautiful tiles” and direct interaction with knowledgeable staff.
- Showroom Benefits: Provides an opportunity for design inspiration and expert advice on tap.
- Comprehensive Guides and Support: The “Tile guides, help and support” section, including “Ideas & Inspiration,” “How To Guides,” and “News & Support,” is invaluable for customers needing advice on measuring, installation, and general project planning.
- Practical Information: This resource empowers customers to make informed decisions and successfully complete their tiling projects.
- Strong Trust Signals: The website integrates customer testimonials directly on the homepage, displaying “Read what previous customers think of our tiles and service in our reviews” with five-star ratings and glowing feedback. Furthermore, a link to “More Reviews” on Reviews.co.uk provides third-party validation, enhancing credibility.
- Examples: Testimonials like “Quality. Helpful. Impressive” from Rosie G and “Beautiful choices of Italian tiles” from Angelo A build confidence.
- Supply to All Sectors: Beyond the general public, they “proudly supply high-quality tiles to the trade… and commercial sectors,” showcasing their capacity and reputation as a reliable partner for larger projects and professional clients.
tilesandmosaics.co.uk Pros & Cons
When evaluating Tilesandmosaics.co.uk, it’s clear that the website presents a strong case for its reliability and customer-centric approach. However, like any online platform, there are areas of strength and minor aspects that could be perceived differently depending on user expectations. Crowncarveries.co.uk Review
Pros:
- Established Reputation: With “50 Years of Experience,” the company demonstrates a significant history and expertise in the tile industry, instilling a high level of trust. This long-standing presence suggests stability and reliability.
- Extensive Product Range: The sheer variety of tiles available, categorised by type, colour, and trend, means customers are highly likely to find exactly what they need for any project, from classic to contemporary designs. This breadth of choice is a major advantage.
- Free Sample Service: Offering up to three free samples with complimentary delivery is an excellent customer-centric feature. It allows buyers to assess tile appearance, texture, and colour in their actual environment before committing to a larger purchase, reducing returns and ensuring satisfaction.
- Transparent Pricing: Prices are clearly listed per square meter, with individual tile prices also available, providing complete transparency and enabling easy budget calculations.
- Human-Centric Customer Service: The promise of “Speak to a real person whenever you call – no answerphones here” is a significant advantage in an era where automated customer service is common. This personal touch can greatly enhance the buying experience, especially for complex orders or technical queries.
- Strong Social Proof: Prominent customer testimonials and links to third-party review platforms like Reviews.co.uk provide robust social proof, building confidence in the quality of products and services. Over 90% of consumers check online reviews before making a purchase, making this a critical trust factor.
- Comprehensive Support Resources: The availability of “Tile guides, help and support” including “How To Guides” and “Ideas & Inspiration” adds significant value, guiding customers through the entire tiling process from measurement to installation.
- Physical Showroom: For those who prefer to see products in person, the Leeds showroom offers a valuable opportunity to touch, feel, and compare tiles, as well as receive face-to-face expert advice. This multichannel approach caters to diverse customer preferences.
- Ethical Product Offering: From an Islamic perspective, the products and services offered (tiles, mosaics, home renovation materials) are entirely permissible and do not involve any forbidden elements such as interest-based transactions, gambling, or immoral content.
Cons:
- Limited Operating Hours for Phone Support: While excellent, phone support is only available “Mon-Fri 9am-5pm.” Customers needing assistance outside these hours might find themselves waiting, which could be inconvenient for those with busy schedules.
- Geographic Limitation for Showroom: The physical showroom is located only in Leeds. For customers outside this region, the primary interaction remains online, potentially limiting the in-person viewing experience.
- No Explicit International Shipping: The website does not explicitly state options for international shipping, suggesting a primary focus on the UK market. This isn’t a “con” for UK customers but is worth noting for a broader audience.
- Social Media Engagement: While links to Facebook and Twitter are present, the provided Instagram links seem to point to specific posts rather than the main profile page immediately, which could be a minor navigation quirk. Active and consistently updated social media feeds are often expected by modern consumers.
- Absence of Live Chat Feature: Although phone support is emphasised, the absence of a live chat feature might be a missed opportunity for instant text-based queries, which many online shoppers prefer for quick questions.
tilesandmosaics.co.uk Alternatives
For those seeking alternative suppliers for tiles and building materials in the UK, a competitive market offers several reputable options, each with its unique strengths. These alternatives ensure that consumers have a broad choice, whether prioritising speed, specialised product ranges, or a comprehensive DIY store experience.
- Topps Tiles
- Key Features: One of the UK’s largest tile specialists, offering a vast range of wall and floor tiles, natural stone, and accessories. Strong focus on design and customer service with numerous showrooms nationwide.
- Why it’s a good alternative: Extensive physical presence allows for in-person viewing and expert advice, large stock for immediate purchase, and frequent sales.
- Wickes
- Key Features: A comprehensive home improvement retailer offering a wide array of building materials, DIY supplies, kitchens, bathrooms, and a decent selection of tiles.
- Why it’s a good alternative: Convenience of a one-stop shop for larger renovation projects, competitive pricing, and widespread UK presence for easy access.
- B&Q
- Key Features: A leading DIY and home improvement chain with a broad product range, including a significant selection of tiles for various applications, along with tiling tools and accessories.
- Why it’s a good alternative: Offers variety, often has attractive promotions, provides inspiration through showroom displays, and caters to both DIY enthusiasts and trade professionals.
- Tile Giant
- Key Features: Specialised tile retailer with a focus on quality and variety, offering ceramic, porcelain, natural stone, and mosaic tiles. They have numerous stores across the UK.
- Why it’s a good alternative: Expertise in tiles, dedicated staff, and a wide selection specifically for tiling projects, similar to Tilesandmosaics.co.uk but with a larger physical footprint.
- Mandarin Stone
- Key Features: Specialises in natural stone and porcelain tiles, offering a more premium and design-led collection. Known for high-quality materials for both interior and exterior use.
- Why it’s a good alternative: For those seeking higher-end or unique natural stone options, Mandarin Stone provides a curated selection with a focus on luxury and natural aesthetics.
- Walls and Floors
- Key Features: One of the largest online tile retailers in the UK, providing an immense range of tiles for all purposes, often with highly competitive pricing and frequent sales. Offers free samples.
- Why it’s a good alternative: Exceptionally large online catalogue, very competitive pricing, and a strong online ordering process for those comfortable with purchasing online without a physical visit.
- Homebase
- Key Features: Offers a good selection of home improvement products, including tiles, flooring, and kitchen and bathroom supplies. Known for its garden centres and home décor items.
- Why it’s a good alternative: Provides a more general home renovation experience, suitable for customers looking for tiles alongside other household purchases.
How to Order from Tilesandmosaics.co.uk
Ordering from Tilesandmosaics.co.uk appears to be a straightforward process, designed for user convenience, mirroring standard e-commerce practices with added benefits for tile selection.
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- Browsing and Selection: The first step involves navigating the website to explore their extensive tile collection. Users can browse by categories such as “wall tiles,” “floor tiles,” “kitchen tiles,” “bathroom tiles,” or filter by colour and popular trends. Each tile listing displays clear images, pricing per square meter, and often per individual tile.
- Requesting Samples: A key feature is the “Add free sample” button available on product pages. Customers can select up to three free samples, which are delivered without charge. This step is highly recommended to assess the tile’s appearance, texture, and suitability in your actual home environment before making a bulk purchase.
- Adding to Basket: Once satisfied with a tile choice, customers can specify the quantity required (presumably in square meters or number of boxes) and add the item to their online basket. The website clearly shows the “0 Items” and the current total in the top bar, making it easy to keep track of the order.
- Checkout Process: Proceeding to the basket, customers will likely review their order, enter delivery details, and choose a payment method. The website highlights “Free delivery over £500,” which is a beneficial offer for larger orders. While the exact steps of their checkout aren’t detailed on the homepage, a reputable e-commerce site typically provides secure payment gateways (e.g., credit/debit card, PayPal).
- Customer Support During Order: Should any questions arise during the ordering process, the customer can directly contact their team via phone at 0113 242 3666 during their operating hours (Mon-Fri 9am-5pm). This direct line to a “real person” ensures that any issues or queries can be resolved promptly, enhancing the overall buying experience.
- Showroom Visit Option: For those in or near Leeds, an alternative or complementary step is to visit their showroom. This allows for a physical inspection of tiles and direct consultation with staff before placing an online order.
tilesandmosaics.co.uk Pricing
The pricing structure on Tilesandmosaics.co.uk is transparent and clearly presented on the product pages, primarily focusing on the cost per square meter, which is a standard industry practice for tiles.
- Price per Square Meter: For most tiles, the primary price displayed is per square meter (e.g., “£98.99 /m2” for the Art Brut Crackle Indigo Wall Tile). This allows customers to easily calculate the total cost based on the area they need to tile, making budgeting straightforward.
- Price per Tile/Piece: In addition to the per square meter price, the individual tile price is also shown (e.g., “£0.88” for the Art Brut Crackle Indigo Wall Tile). This is useful for understanding the unit cost, especially for smaller projects or if specific quantities of individual tiles are needed.
- Free Samples: They offer “3 Free Samples” with “free delivery,” which effectively means the samples themselves cost nothing to the customer, only the subsequent bulk purchase. This is a significant value add, reducing the initial commitment and risk for potential buyers.
- Delivery Charges: The website explicitly states “Free delivery over £500.” This incentivises larger orders and helps customers save on additional costs once their project reaches a certain scale. For orders under £500, delivery charges would apply, though the specific rates are not detailed on the homepage. This is standard practice, where detailed shipping costs are usually calculated at checkout based on order size and delivery location.
- VAT Inclusion: The homepage prominently features a promotional banner “🌟🌟 VAT’S ON US 🌟🌟 From 18.04.25 – 25.0,” indicating that for a limited period, they might be absorbing the Value Added Tax (VAT) on purchases. This is a significant discount and a strong incentive for customers, potentially leading to savings of 20% on the listed prices (current UK VAT rate). It’s crucial for customers to check the specific terms and conditions of such promotions.
- Competitive Positioning: While direct comparisons to competitors aren’t made on the homepage, the general pricing seems competitive within the UK tile market, aiming to offer good value for money, especially when considering the promised quality and customer service. Their “Why pay more?” message further suggests a commitment to competitive pricing.
FAQ
What is Tilesandmosaics.co.uk?
Tilesandmosaics.co.uk is a UK-based online retailer and physical showroom (in Leeds) specialising in the sale of wall and floor tiles, including ceramic, porcelain, natural stone, and mosaics, for both residential and commercial projects.
Is Tilesandmosaics.co.uk a legitimate company?
Yes, Tilesandmosaics.co.uk appears to be a legitimate and established company, boasting “50 Years of Excellence” in the tile industry and displaying customer reviews from a third-party platform (Reviews.co.uk) directly on its homepage.
What kind of tiles does Tilesandmosaics.co.uk offer?
Tilesandmosaics.co.uk offers a wide variety of tiles including wall tiles, kitchen tiles, floor tiles, bathroom tiles, and various styles such as wood look, metro, hexagon, mosaic, zellige, pattern, stone effect, and marble. They also specify ceramic and porcelain tiles.
Can I get free samples from Tilesandmosaics.co.uk?
Yes, Tilesandmosaics.co.uk offers a free tile sampling service where you can choose up to three cut samples for free with complimentary delivery. Lacostacoffe.co.uk Review
What are the delivery options for Tilesandmosaics.co.uk?
Tilesandmosaics.co.uk offers free delivery for orders over £500. For orders under this amount, delivery charges would apply, though specific rates are determined at checkout.
Does Tilesandmosaics.co.uk have a physical showroom?
Yes, Tilesandmosaics.co.uk has a physical tile showroom located in Leeds, where customers can view thousands of tiles in person and receive expert advice.
What are the customer service hours for Tilesandmosaics.co.uk?
Their customer service team is available Monday to Friday, from 9 am to 5 pm, reachable via phone.
How does Tilesandmosaics.co.uk handle customer support?
Tilesandmosaics.co.uk emphasizes direct human interaction, stating that customers will “Speak to a real person whenever you call – no answerphones here,” providing outstanding customer service and advice.
Are the prices on Tilesandmosaics.co.uk per square meter or per tile?
Prices on Tilesandmosaics.co.uk are clearly displayed as both per square meter and per individual tile, allowing customers to choose their preferred calculation method. Lsprints.co.uk Review
Does Tilesandmosaics.co.uk supply to trade customers?
Yes, Tilesandmosaics.co.uk proudly supplies high-quality tiles to the trade, general public, and commercial sectors, positioning themselves as a trusted partner for builders, designers, and homeowners.
What is the “VAT’S ON US” promotion at Tilesandmosaics.co.uk?
The “VAT’S ON US” promotion at Tilesandmosaics.co.uk indicates a limited-time offer where the company covers the Value Added Tax (VAT) on purchases, providing a significant discount to customers. It’s important to check the specific dates and terms of this offer.
Where can I find customer reviews for Tilesandmosaics.co.uk?
Customer reviews for Tilesandmosaics.co.uk are displayed directly on their homepage with star ratings and testimonials, and a link is provided to “More Reviews” on Reviews.co.uk for third-party validation.
Does Tilesandmosaics.co.uk offer tile installation guides?
Yes, Tilesandmosaics.co.uk provides “Tile guides, help and support,” including “How To Guides,” to assist customers with their tile projects, from measuring to installation.
How long has Tilesandmosaics.co.uk been in business?
Tilesandmosaics.co.uk states they are “Celebrating 50 Years of Excellence in Tiles,” indicating they have been in business for over half a century. Brightedu.co.uk Review
What types of payment does Tilesandmosaics.co.uk accept?
While not explicitly detailed on the homepage, standard e-commerce practices suggest they would accept major credit/debit cards and potentially other online payment methods, ensuring secure transactions during checkout.
Is it safe to order tiles online from Tilesandmosaics.co.uk?
Based on their transparency, clear contact information, strong customer testimonials, and established history, it appears safe to order tiles online from Tilesandmosaics.co.uk. They use standard e-commerce features for product display and likely secure payment gateways.
What if I need assistance with tile selection or design?
Tilesandmosaics.co.uk encourages customers to speak directly with their experienced tile team for guidance on selecting the right tiles or visiting their showroom for design inspiration and support.
Does Tilesandmosaics.co.uk have social media presence?
Yes, Tilesandmosaics.co.uk has links to their Facebook, Twitter, and Instagram accounts, allowing customers to follow them for ideas, updates, and engagement.
Can I return tiles if I change my mind?
The homepage does not explicitly detail their returns policy. Typically, reputable online retailers have a returns policy outlined in their terms and conditions, which customers should review before purchase. Wiltonhouse.co.uk Review
What makes Tilesandmosaics.co.uk different from other tile suppliers?
Tilesandmosaics.co.uk distinguishes itself through its 50 years of experience, a commitment to personal customer service (no answerphones), a generous free sample offer, and a physical showroom complement to its extensive online catalogue.
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