Based on looking at the website tisserandgardenlandscape.co.uk, it presents itself as a local landscaping, tree surgery, and garden room construction service based in Hertfordshire and Essex. While the site provides clear contact information and outlines its services, there are several crucial elements typically found on trusted, professional business websites that are notably absent. This raises some flags for a thorough review.
Here’s an overall summary of the review:
- Website Professionalism: Moderate – The design is clean, but key trust signals are missing.
- Transparency of Information: Low – Lacks crucial business registration details and comprehensive legal policies.
- Ease of Contact: High – Multiple contact methods are readily available.
- Credibility & Trust Signals: Low – Absence of reviews, clear company registration, or robust privacy policies.
- Overall Recommendation: Caution Advised.
The website provides a good overview of the services offered: landscaping, tree surgery, garden rooms, and construction. It highlights a team with experience and a focus on reliability and trustworthiness. The presence of a “Meet The Team” section with names and roles is a positive step towards transparency. However, the lack of fundamental legal and customer-centric information means potential customers should proceed with caution. For any service business, especially one involving significant home improvements, having robust trust signals is paramount. Without these, it’s difficult to verify the company’s legitimacy and long-term commitment.
Here are some alternatives for ethical and reputable landscaping and gardening services, focusing on general categories you can search for in the UK:
- RHS Endorsed Garden Designers
- Key Features: Endorsed by the Royal Horticultural Society, indicating high standards of design and practice. Often focus on sustainable and ecologically sound approaches.
- Average Price: Varies significantly based on project scope, from £500 for a consultation to £10,000+ for full design and project management.
- Pros: Professional, reliable, often innovative designs, strong industry backing.
- Cons: Can be more expensive, might have longer waiting lists.
- Association of Professional Landscapers (APL) Members
- Key Features: Members undergo rigorous inspections to ensure high standards of workmanship, business practices, and customer service. They adhere to a strict code of conduct.
- Average Price: Project-dependent, but generally fair pricing reflecting quality and guarantees.
- Pros: Guaranteed quality, consumer protection, reputable companies, often offer guarantees.
- Cons: Not the cheapest option, may require more detailed planning.
- TrustMark Registered Landscapers
- Key Features: Government-endorsed quality scheme covering various trades. TrustMark registered businesses are vetted for technical competence and good customer service.
- Average Price: Reflects market rates for quality, insured work.
- Pros: Provides consumer confidence, easy dispute resolution, vetted tradespeople.
- Cons: May not have as many niche specialists compared to dedicated landscaping associations.
- Arboricultural Association Approved Contractors
- Key Features: Specifically for tree surgery services, these contractors are rigorously assessed for health and safety, professional standards, and arboricultural expertise.
- Average Price: Based on tree size, complexity, and access, typically £150-£1000+.
- Pros: Highly qualified and safe tree work, adherence to best practices, insured and professional.
- Cons: Specialist service, often higher cost due to expertise and equipment.
- Federation of Master Builders (FMB) Approved Contractors
- Key Features: While broader than just landscaping, many FMB members offer garden room construction and general outdoor building. They are independently vetted and offer contracts and warranties.
- Average Price: Varies widely based on construction complexity and materials.
- Pros: Reliable for construction elements, often provide comprehensive project management, offer warranties.
- Cons: May not have the specific aesthetic eye of a dedicated garden designer.
- Local Recommended Garden Maintenance Services
- Key Features: Often small, independent businesses built on local reputation and word-of-mouth. Good for ongoing garden care, tidying, and simpler tasks.
- Average Price: Hourly rates typically £20-£40 per hour, or fixed fees for specific jobs.
- Pros: Personalised service, often more flexible, competitive pricing for routine tasks.
- Cons: May not handle large-scale design or complex construction projects.
- Home Builders Federation (HBF) Developers with Landscaping Services
- Key Features: For larger projects or new builds where integrated landscaping is desired. Members adhere to a consumer code of conduct.
- Average Price: Integrated into property development costs.
- Pros: Coordinated project delivery, often high-quality landscaping for new properties.
- Cons: Primarily for new builds or large-scale developments, not typically for standalone garden renovation.
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Tisserandgardenlandscape.co.uk Review & First Look
Upon an initial examination of tisserandgardenlandscape.co.uk, the website presents a clean, modern aesthetic with clear navigation. The immediate impression is of a local business focusing on gardening and outdoor construction services. The homepage prominently displays contact information, including an email address ([email protected]) and a telephone number (01279 506 790), which is a good sign for accessibility. They highlight key services: landscaping, tree surgery, and garden rooms, with “FIND OUT MORE” buttons leading to dedicated pages. The site states they serve Hertfordshire and Essex, specifically mentioning Bishop’s Stortford, Saffron Walden, and surrounding areas. This geographical focus is useful for local customers.
Website Design and User Experience
The website’s design is straightforward and user-friendly. The layout is intuitive, making it easy to find information about their services. Images showcasing completed projects are integrated, providing a visual representation of their work quality. The “Meet The Team” section, introducing the director, head of construction, head gardener, and others, adds a personal touch and can foster a sense of trust. This human element is often appreciated by customers looking for local services. However, while the design is functional, it lacks some of the more advanced features or professional polish seen on larger, established service provider websites. For instance, there’s no immediate call-to-action for a free quote or consultation visible directly on the homepage beyond the general “CONTACT US” button.
Services Offered Overview
Tisserand English Gardens outlines its services clearly. They are split into five categories: Landscaping, Tree Surgery, Garden Rooms, and Construction. It is slightly confusing that they list “five categories” but only name four distinct service types on the homepage; however, navigating to the individual service pages might clarify this. Each service area appears to have a dedicated section providing more details, which is beneficial for users seeking specific work. For example, the tree surgery section mentions “fully licensed and qualified tree works completed by our team of qualified tree surgeons,” which is an important claim to check for certifications in professional practice.
Tisserandgardenlandscape.co.uk Pros & Cons
When evaluating any service website, it’s essential to weigh the advantages against the disadvantages. For tisserandgardenlandscape.co.uk, several positive aspects contribute to its apparent legitimacy, but some significant omissions could be concerning for potential clients seeking high levels of assurance and transparency.
Advantages of Tisserandgardenlandscape.co.uk
One of the immediate strengths of the website is its clear and accessible contact information. An email address and telephone number are prominently displayed on every page, making it easy for prospective clients to get in touch. The site also features a “Contact Us” page with a form, offering multiple avenues for communication. Another positive is the detailed description of services, with dedicated pages for landscaping, tree surgery, and garden rooms. This helps users understand the scope of work offered. The “Meet The Team” section is also a significant plus, as it humanises the business by introducing key personnel and their roles. This can build initial rapport and trust. Furthermore, the integration of Instagram reels showcasing various projects provides visual evidence of their work and demonstrates practical skills, which is valuable for services like landscaping and construction. These visual proofs can help clients envision the quality of work. Nowc.co.uk Review
Disadvantages and Areas for Concern
Despite the positive aspects, tisserandgardenlandscape.co.uk exhibits several notable drawbacks that warrant caution. The most significant concern is the absence of official business registration details. A legitimate UK business should display its Company Registration Number (CRN) and VAT number (if applicable) prominently, usually in the footer or on an “About Us” page. Their apparent reliance on an “outlook.com” email address, rather than a professional domain-specific email (e.g., [email protected]), is also a red flag for a serious business entity. It suggests a less professional setup.
Furthermore, there is no clear privacy policy or terms and conditions page. This is a fundamental requirement under GDPR (General Data Protection Regulation) in the UK for any website collecting user data via contact forms. The lack of such legal documentation can indicate a disregard for customer data protection and legal compliance. There are also no customer testimonials or reviews directly on the website or links to independent review platforms (like Trustpilot, Google Reviews, or Checkatrade). While they link to Instagram, that’s not a substitute for verifiable customer feedback. Finally, the site lacks transparency regarding insurance details and certifications for specialised services like tree surgery. While they claim “fully licensed and qualified tree works,” there’s no visible evidence or direct mention of which specific certifications (e.g., NPTC qualifications) their staff hold or what level of public liability insurance they carry, which is critical for safety-sensitive operations.
Tisserandgardenlandscape.co.uk Pricing
Understanding the pricing structure of a service-based business like Tisserand English Gardens is crucial for potential customers. However, based on the information available on their website, Tisserandgardenlandscape.co.uk does not provide any specific pricing details, rate cards, or cost estimates for their services. This is a common practice for bespoke landscaping and construction services, as project costs can vary wildly depending on materials, labour, complexity, and site-specific conditions.
What to Expect Regarding Cost
For services such as landscaping, tree surgery, and garden room construction, it is standard for companies to offer customised quotes after an initial consultation and site visit. This allows them to accurately assess the scope of work, material requirements, and labour hours needed.
- Landscaping: This can range from simple garden tidying (which might be hourly) to full garden redesigns involving significant earthworks, planting, paving, and water features. Costs can range from a few hundred pounds for minor work to tens of thousands for comprehensive projects.
- Tree Surgery: Pricing for tree work is highly dependent on the size of the tree, its location, access difficulties, and the specific service required (e.g., pruning, felling, stump grinding). A small tree prune might be £100-£200, while felling a large, complex tree could run into thousands.
- Garden Rooms: These are essentially bespoke outdoor buildings, and their cost will depend heavily on size, materials (timber, composite, brick), insulation levels, electrical installations, and interior finishes. Basic garden offices can start from around £10,000, with more elaborate designs easily exceeding £30,000.
Getting a Quote
To obtain pricing from Tisserand English Gardens, customers would need to use one of the contact methods provided: Iridiumenforcement.co.uk Review
- Calling them directly on 01279 506 790.
- Emailing them at [email protected].
- Filling out the contact form on their “Contact Us” page.
It is advisable to request a detailed, itemised quote that clearly outlines all costs, including materials, labour, waste disposal, and any potential unforeseen expenses. Customers should also inquire about their payment terms and any deposit requirements. Given the lack of general pricing information, it is especially important for customers to engage in a thorough quoting process to ensure they fully understand the financial commitment before any work begins.
How to Assess Local Service Providers Ethically and Practically
When looking for local service providers, especially in fields like landscaping or construction, it’s vital to approach the process with a keen eye for both ethical practices and practical reliability. This goes beyond just liking their website; it involves a deeper dive into their operational transparency and customer assurances.
Verifying Business Legitimacy
First and foremost, check for official business registration details. In the UK, a legitimate company should be registered with Companies House. Look for a Company Registration Number (CRN) and a VAT number (if they are VAT registered). These details are typically found in the website’s footer, on an “About Us” page, or in the terms and conditions. Absence of these is a major red flag. For sole traders or partnerships not required to register with Companies House, clarity on their trading name and contactable legal entity is still essential. A professional business should also use a domain-specific email address (e.g., [email protected]) rather than generic ones like outlook.com or gmail.com.
Scrutinising Professional Qualifications and Insurance
For specialised services like tree surgery, verify professional qualifications. Ask about relevant certifications (e.g., NPTC qualifications for arborists). For all construction and outdoor work, ensure the company carries adequate public liability insurance. This protects you in case of accidents or damage to your property during the work. A reputable company will be happy to provide proof of insurance upon request. Be wary of businesses that are vague about their qualifications or hesitant to share insurance certificates. According to industry standards, most reputable landscapers and tree surgeons carry at least £2 million in public liability insurance.
Evaluating Online Presence and Reputation
Beyond the company’s own website, research their online reputation. Look for reviews on independent platforms such as Google My Business, Trustpilot, Checkatrade, or MyBuilder. Be mindful of overly positive reviews with generic comments, which could be fabricated. Similarly, a complete absence of reviews can be just as concerning. Check their social media activity – consistent posts, engagement with followers, and project updates can indicate an active and professional business. Look for any red flags in reviews, such as frequent complaints about unfinished work, hidden costs, or poor communication. A study by BrightLocal in 2023 showed that 91% of consumers check online reviews before engaging with a local business, highlighting their importance. K-a.co.uk Review
Seeking Transparent Pricing and Contracts
Always request detailed, itemised quotes in writing. Avoid companies that provide vague verbal estimates. The quote should clearly outline all costs, including materials, labour, and any potential contingencies. Be wary of requests for large upfront deposits, especially for new clients. A reasonable deposit is usually 10-25% of the total cost. Furthermore, a reputable service provider should provide a formal contract outlining the scope of work, timeline, payment schedule, and terms and conditions. This protects both parties and ensures clarity on expectations and responsibilities.
Prioritising Data Privacy and Customer Rights
Finally, ensure the website has a clear Privacy Policy and Terms & Conditions. Under GDPR regulations, any website collecting personal data (even just through a contact form) must inform users how their data is collected, stored, and used. This demonstrates legal compliance and respect for customer privacy. The absence of these documents is a serious oversight and can indicate a lack of professionalism or awareness of legal obligations, which could extend to their overall business practices.
Tisserandgardenlandscape.co.uk Alternatives
When seeking reliable and professional landscaping, tree surgery, or garden room construction services in the UK, it’s wise to explore alternatives that offer stronger assurances of quality, transparency, and consumer protection. These alternatives often come with accreditation from reputable industry bodies, ensuring a higher standard of service and peace of mind.
Professional Landscaping Associations
Instead of relying solely on a direct website search, look for companies that are members of established landscaping associations.
- The Association of Professional Landscapers (APL): APL members are rigorously vetted and inspected annually, covering their quality of work, health and safety practices, and business integrity. They adhere to a strict Code of Conduct and offer dispute resolution services. Finding an APL member ensures you’re engaging with a business committed to high standards. For instance, in 2022, APL members completed over £300 million worth of projects, indicating significant industry trust. You can find accredited professionals via their website: The Association of Professional Landscapers.
- British Association of Landscape Industries (BALI): BALI is another leading trade association for professional landscape designers, contractors, and suppliers. Members are known for their professionalism and commitment to environmental standards. They have a robust complaints procedure and promote best practices. BALI members often undertake larger, more complex commercial and residential projects. Explore their directory at: British Association of Landscape Industries.
Certified Tree Surgery Professionals
For tree surgery, safety and expertise are paramount. Look for contractors who are accredited by recognised arboricultural bodies. Home-furniture-direct.co.uk Review
- Arboricultural Association Approved Contractors: This accreditation is the gold standard for tree surgeons in the UK. Approved Contractors undergo a comprehensive assessment of their technical competence, safety management, and adherence to industry best practices. They are insured and employ qualified staff. This significantly reduces risks associated with tree work. Over 500 contractors are currently approved, representing a vast network of highly skilled professionals. Find an approved contractor via: Arboricultural Association.
- International Society of Arboriculture (ISA) Certified Arborists: While the Arboricultural Association is UK-specific, ISA certification is globally recognised. An ISA Certified Arborist has demonstrated knowledge in all aspects of arboriculture. Many UK professionals hold both.
Government-Endorsed Quality Schemes
For broader home improvement and construction work, including garden rooms, government-backed schemes offer an extra layer of protection.
- TrustMark Registered Businesses: TrustMark is a government-endorsed quality scheme that covers various trades, including general builders and landscapers. Businesses registered with TrustMark are vetted for their technical competence, customer service, and trading practices. They also provide financial protection and a clear dispute resolution process. As of 2023, TrustMark covers over 15,000 businesses across the UK. You can search for local tradespeople at: TrustMark.
- Federation of Master Builders (FMB): The FMB is a trade association for the UK construction industry, with members undergoing strict vetting to ensure high standards of craftsmanship and customer service. Many FMB members specialise in extensions and bespoke outdoor structures like garden rooms. They offer a comprehensive building contract and warranties. Find a local builder at: Federation of Master Builders.
By choosing service providers affiliated with these reputable bodies, consumers can significantly mitigate risks and gain confidence in the quality, safety, and ethical conduct of the work being carried out. It’s always best to obtain multiple quotes and verify credentials before committing to any major project.
FAQ
What is tisserandgardenlandscape.co.uk?
Tisserandgardenlandscape.co.uk is the website for Tisserand English Gardens, a company offering landscaping, tree surgery, garden room construction, and general construction services in Hertfordshire and Essex, UK, specifically covering Bishop’s Stortford, Saffron Walden, and surrounding areas.
Is tisserandgardenlandscape.co.uk a legitimate business?
Based on the website review, Tisserandgardenlandscape.co.uk provides contact details and lists its team, suggesting it is an active business. However, it lacks crucial transparency elements like official company registration numbers, a clear privacy policy, or terms and conditions, which are standard for fully legitimate and trustworthy UK businesses.
Where is Tisserand English Gardens located?
Tisserand English Gardens is based in Hertfordshire, UK, and primarily serves clients in Hertfordshire and Essex, including areas like Bishop’s Stortford and Saffron Walden. Thesurreynannyagency.co.uk Review
What services does Tisserand English Gardens offer?
Tisserand English Gardens offers landscaping, tree surgery, garden room construction, and general construction services, aiming to help clients create their “dream garden.”
How can I contact Tisserand English Gardens?
You can contact Tisserand English Gardens via email at [email protected], by telephone at 01279 506 790, or by filling out the contact form on their website’s “Contact Us” page.
Does tisserandgardenlandscape.co.uk display pricing information?
No, tisserandgardenlandscape.co.uk does not display any specific pricing details, rate cards, or general cost estimates for their services on their website. Customers are encouraged to contact them for a customised quote.
Are there customer reviews or testimonials on tisserandgardenlandscape.co.uk?
No, the website does not feature any direct customer testimonials or reviews. It does link to their Instagram page, where visual project updates are shared.
Does Tisserand English Gardens have social media presence?
Yes, Tisserand English Gardens links to their Instagram page from their website, where they post videos and images of their projects. Vets4life.co.uk Review
Is Tisserand English Gardens insured?
The website states they provide “fully licensed and qualified tree works,” which implies they should be insured, but there is no explicit mention or proof of public liability insurance or professional certifications on the website. It is advisable to request this information directly.
Does tisserandgardenlandscape.co.uk have a privacy policy?
No, the website does not appear to have a clear, dedicated privacy policy or terms and conditions page, which is a significant omission for a business collecting personal data via contact forms under UK GDPR regulations.
How do I get a quote from Tisserand English Gardens?
To get a quote, you would need to contact Tisserand English Gardens directly via phone, email, or their website’s contact form to discuss your project requirements and arrange for a consultation.
What should I ask for when getting a quote from them?
When getting a quote, you should ask for a detailed, itemised breakdown of costs, including materials, labour, and waste disposal. Also, inquire about payment terms, deposit requirements, and any guarantees on their work.
Are the team members qualified?
The website states that their professional team of talented staff “have all been working in the industry for many years” and that tree works are completed by “qualified tree surgeons.” However, specific certifications or professional memberships are not explicitly listed on the website. Quorngrangehotel.co.uk Review
What are some red flags to consider with tisserandgardenlandscape.co.uk?
Key red flags include the absence of official company registration numbers, lack of a clear privacy policy or terms and conditions, use of a generic email address (outlook.com), and no readily available independent customer reviews on third-party platforms.
What are good alternatives to Tisserand English Gardens?
Good alternatives include searching for landscapers who are members of the Association of Professional Landscapers (APL) or British Association of Landscape Industries (BALI), tree surgeons approved by the Arboricultural Association, or general builders registered with TrustMark or the Federation of Master Builders (FMB).
How important is it for a service provider to have a privacy policy?
It is extremely important. A privacy policy is a legal requirement under GDPR for any website that collects personal data, ensuring transparency about how your data is handled and protected. Its absence suggests a potential lack of legal compliance.
Should I pay a large deposit upfront for landscaping services?
It is advisable to be cautious with large upfront deposits. While a reasonable deposit (e.g., 10-25%) is common for materials or to secure a booking, requests for very high percentages or full payment upfront, especially from new clients, should raise concerns.
How can I verify a landscaping company’s legitimacy in the UK?
You can verify legitimacy by checking for their Company Registration Number (CRN) with Companies House, looking for memberships with professional bodies (like APL, BALI, Arboricultural Association), and checking for independent reviews on reputable platforms. Icaltd.co.uk Review
What is the typical lead time for landscaping projects?
Lead times vary significantly based on the scope of the project, the time of year, and the company’s availability. For smaller jobs, it might be a few weeks; for large-scale landscaping or garden room construction, it could be several months.
How can I ensure the quality of work from a garden service provider?
To ensure quality, look for contractors with strong portfolios, check independent customer reviews, ask for references, ensure they provide a detailed contract, and consider choosing professionals accredited by industry bodies.
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