Based on checking the website xtraclean.co.uk, the service appears to be a legitimate local cleaning business operating in specific regions of the UK. The site details their services, coverage areas, and offers methods for contact and quotes. While the site does a good job of outlining what they offer, a truly comprehensive online presence often includes easily verifiable third-party reviews and transparent pricing structures upfront, which are not immediately prominent.
Here’s a quick summary of Xtraclean.co.uk:
- Service Type: Residential and Commercial Carpet, Upholstery, and Hard Floor Cleaning.
- Coverage Areas: East Cambridgeshire, South East Lincolnshire, Norfolk & Suffolk.
- Key Features: Advanced cleaning machinery, anti-bacterial products, truck-mounted system, DBS-checked technicians, NCCA association.
- Pricing Transparency: States a minimum operational fee of £90.00 (inc VAT); firm estimates require sight of items.
- Trust Indicators: Membership with the National Carpet Cleaners Association (NCCA), established since 1993, DBS-checked technicians.
- Online Presence: Direct contact forms, phone number, general service descriptions, FAQ section, Knowledge Centre.
The detailed explanations on their services, their long operational history since 1993, and their association with the National Carpet Cleaners Association (NCCA) add layers of credibility. However, for potential customers seeking immediate clarity, the absence of upfront, fixed pricing beyond a minimum fee means more interaction is needed before understanding the full cost. This is common for service-based businesses, but a clearer pricing guide or examples might be beneficial.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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Best Alternatives for Professional Cleaning Services
For those seeking professional cleaning services in the UK, here are some ethical and reputable alternatives that provide similar value:
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- Key Features: Comprehensive cleaning services (carpet, upholstery, commercial, disaster restoration), widely franchised across the UK, utilises advanced cleaning techniques.
- Average Price: Varies significantly by service and location, typically offers quotes after assessment.
- Pros: Established brand with strong reputation, broad range of services, professional and trained technicians.
- Cons: Pricing can be higher due to brand recognition, may require a detailed consultation for a precise quote.
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- Key Features: Specialises in low-moisture carpet and upholstery cleaning, uses eco-friendly solutions, faster drying times.
- Average Price: Quote-based, often competitive for their specialised method.
- Pros: Environmentally conscious, effective at stain removal, quick drying process minimises disruption.
- Cons: Might not be available in all smaller towns, specific methodology may not suit all preferences.
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- Key Features: Offers a wide array of home services including carpet and upholstery cleaning, online booking system, operates across major UK cities.
- Average Price: Provides instant online quotes for many services, competitive rates.
- Pros: Convenient online booking, broad service portfolio, often has introductory offers.
- Cons: Service quality can vary between individual operators as it’s a platform, some users report communication issues.
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- Key Features: Unique cleaning system combining hot water extraction, dry cleaning, and stain protection, fast drying.
- Average Price: Varies by operator, typically provides quotes upon request.
- Pros: Deep clean with quick drying, built-in stain protection, suitable for various fabric types.
- Cons: Fewer operators compared to larger franchises, may require a specific search for local availability.
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Local Independent Cleaners (via Checkatrade)
- Key Features: Access to a network of local, vetted tradespeople, customer reviews and ratings available for transparency.
- Average Price: Highly variable as it depends on the individual cleaner, obtain multiple quotes.
- Pros: Supports local businesses, customer reviews offer insight into reliability and quality, competitive pricing.
- Cons: Quality can vary greatly, requires due diligence in checking individual profiles and reviews.
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Prochem Europe Ltd. (Equipment & Training Focus)
- Key Features: While primarily a supplier of professional cleaning equipment and training, they often list or recommend trained professionals who use their high-quality systems.
- Average Price: Depends on the independent cleaner using Prochem equipment.
- Pros: Ensures the cleaner uses industry-standard, high-quality equipment and solutions.
- Cons: Not a direct cleaning service provider, requires contacting their recommended operators.
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Amazon Search: Professional Carpet Cleaning Machine Hire UK
- Key Features: For those who prefer a DIY approach but with professional-grade equipment, many local hire companies and even some retailers offer high-powered carpet cleaning machine rentals.
- Average Price: £25-£50 per day for rental.
- Pros: Cost-effective for larger areas, complete control over the cleaning process, readily available.
- Cons: Requires effort and time, results may not be as thorough as a professional, potential for misuse if inexperienced.
Xtraclean.co.uk Review & First Look
Based on an initial inspection of xtraclean.co.uk, the website presents itself as a dedicated professional cleaning service focusing on carpets, upholstery, and hard floors. The design is straightforward, aiming for clarity and ease of navigation for potential customers. The homepage immediately provides contact information and calls to action for booking a clean or getting a quote. This directness is often appreciated by users looking for immediate service. The visual elements are clean and professional, aligning with the nature of their business.
One of the first things a user will notice is the prominence of their contact details and the option to “Book a clean” or “Get a quote.” This suggests a customer-centric approach, making it easy to initiate contact. They clearly state their service areas, which is crucial for a local business, covering East Cambridgeshire, South East Lincolnshire, Norfolk & Suffolk. This geographical clarity helps users quickly determine if the service is available in their vicinity, saving time for both parties. The website also features direct links to various service pages, such as Carpet Cleaning, Curtain Cleaning, and Hard Floor Cleaning, allowing users to delve deeper into specific offerings.
Initial Impressions of User Experience
The user experience on xtraclean.co.uk appears to be designed for practicality. Key information is accessible from the homepage, including a clear list of services and a brief ‘About Us’ section. The site employs a responsive design, meaning it should adapt well to various devices, from desktops to mobile phones, which is essential in today’s digital landscape where many users browse on the go. The prominent placement of a phone number and online forms simplifies the process of obtaining a quote or booking an appointment. This immediate access to contact channels is a strong point.
Clarity of Service Offerings
The website clearly itemises the services provided: carpet, upholstery, leather furniture, rug, curtain, hard floor cleaning, odour control, and wooden floor renovation. Each service has a dedicated page linked from the homepage, providing more specific details. This organised structure ensures that users can easily find information relevant to their needs. For example, clicking on “Carpet Cleaning” takes you to a page detailing their deep cleaning process, use of anti-bacterial products, and modern machinery. The detail provided on each service page helps manage customer expectations and outlines the scope of work.
Xtraclean.co.uk Pros & Cons
When evaluating a service website, it’s essential to weigh its strengths against any areas that could use improvement. Xtraclean.co.uk, while professional in many aspects, does present some pros and cons from a user and transparency perspective. Flg360.co.uk Review
Advantages of Using Xtraclean.co.uk
- Established Experience: The website proudly states they have been building their experience since 1993, indicating over three decades in the cleaning industry. This longevity often translates into reliability and deep expertise. Long-standing businesses tend to have refined processes and a strong understanding of customer needs.
- Key Benefit: Provides confidence in their operational history and accumulated knowledge.
- Professional Association: They are associated with the National Carpet Cleaners Association (NCCA), which is a nationally recognised trade association. This affiliation suggests adherence to industry standards, ethical practices, and ongoing professional development. The NCCA often provides training and accreditation, ensuring members meet certain quality benchmarks.
- Data Point: According to the NCCA, their members are fully insured and adhere to a strict Code of Practice.
- Highlight: This association acts as a third-party endorsement of their professionalism.
- DBS-Checked Technicians: The mention of DBS-checked technicians is a significant trust factor, particularly for services that involve home visits. A Disclosure and Barring Service (DBS) check helps ensure that individuals working in sensitive environments, like private homes, do not have a criminal record that would make them unsuitable for the role.
- Security Assurance: Enhances customer peace of mind regarding the safety and trustworthiness of their staff.
- Comprehensive Service Packages: Xtraclean offers tiered service levels (Bronze, Silver, Gold, Platinum) for carpet and upholstery cleaning. This allows customers to choose a package that best fits their needs and budget, from a basic deep clean to options with added protection, sanitising, and anti-allergy benefits.
- Flexibility: Caters to diverse customer requirements and provides clear upgrades.
- Advanced Equipment and Products: The website highlights the use of “latest in technological carpet cleaning machinery” and “anti-bacterial products” to eliminate germs and viruses. They also mention a “truck-mounted carpet cleaning system,” which is often regarded as highly effective in the industry due to its power and ability to use its own water supply.
- Quality Indicator: Suggests a commitment to effective and hygienic cleaning.
- Clear Call to Action: Throughout the site, there are prominent “Get a quote” and “Request a callback” buttons, making it easy for visitors to initiate the service process. This reduces friction in the customer journey.
Areas for Improvement and Potential Cons
- Pricing Transparency (Detailed): While a minimum operational fee of £90.00 is stated, and they mention that a “firm estimate can only be given upon sight of the item(s) that require cleaning,” the lack of more detailed price ranges or typical costs for various services can be a drawback for users who prefer upfront cost estimations. Many consumers value the ability to compare prices quickly online without needing to initiate a direct quote process.
- Consideration: This can lead to extra steps for the customer, potentially deterring those on a tight schedule.
- Customer Reviews/Testimonials: While they mention building trust, the homepage doesn’t prominently feature customer testimonials or links to third-party review platforms (e.g., Google Reviews, Trustpilot). In today’s digital age, social proof is a powerful tool for building credibility. Independent reviews provide unbiased insights into service quality and reliability.
- Missed Opportunity: Could significantly enhance perceived trustworthiness and help potential customers make informed decisions.
- No Online Booking System: While they have “Book a clean” buttons, these lead to a contact form for a callback. A direct online booking system, where customers can select services, available dates/times, and potentially get an instant estimate, would offer greater convenience.
- User Expectation: Many modern service businesses offer direct online scheduling, which can be a competitive advantage.
- Limited Online Content (Beyond Services): While there’s a “Knowledge Centre,” it’s not prominently featured with recent blog posts or articles directly on the homepage. Engaging content like tips for carpet maintenance, detailed explanations of cleaning processes, or case studies could further establish them as industry experts and improve SEO.
- Engagement: Rich, regularly updated content can enhance user engagement and provide additional value.
- Geographical Limitation: As a local service, their coverage is restricted to specific regions (East Cambridgeshire, South East Lincolnshire, Norfolk & Suffolk). While this is inherent to their business model, it means the service is not accessible to a wider UK audience.
- Scope: Important for users outside these areas to note immediately.
Xtraclean.co.uk Alternatives
When evaluating service providers, it’s always savvy to look at alternatives to ensure you’re getting the best fit for your needs and budget. For those in the UK seeking professional cleaning services, especially for carpets, upholstery, and hard floors, several reputable options exist, each with its own strengths.
Professional Cleaning Service Alternatives in the UK:
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ServiceMaster Clean
- Description: A well-established global franchise with a strong presence across the UK. They offer a wide range of services including carpet cleaning, upholstery cleaning, commercial cleaning, and disaster restoration.
- Key Features: Extensive service network, highly trained technicians, use of advanced cleaning technologies, and a focus on customer satisfaction. They often provide bespoke solutions for both residential and commercial clients.
- Pros: High level of professionalism, consistent service quality due to franchise model, comprehensive range of cleaning solutions.
- Cons: Pricing can be on the higher side compared to smaller independent companies, and you might need a detailed on-site assessment for a precise quote.
- Where to find: ServiceMaster Clean
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Chem-Dry UK
- Description: Known for its unique hot carbonating extraction process, Chem-Dry offers a healthier, deeper, and faster-drying cleaning experience for carpets and upholstery. They use eco-friendly solutions.
- Key Features: Low-moisture cleaning, non-toxic and green-certified solutions, effective at removing stains and allergens, and typically results in carpets drying in hours rather than days.
- Pros: Environmentally friendly, excellent for quick turnaround times, effective for allergy sufferers.
- Cons: May have fewer local operators in very rural areas, and their specific method might not be preferred by all.
- Where to find: Chem-Dry UK
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Fantastic Services
- Description: A comprehensive platform offering a broad array of home and office services, including professional carpet and upholstery cleaning, end-of-tenancy cleaning, and regular domestic cleaning. They serve major cities across the UK.
- Key Features: Easy online booking, transparent pricing (often with instant quotes), flexible scheduling, and a network of vetted professionals. They often have special offers and bundled services.
- Pros: Convenient and user-friendly online booking, competitive pricing, wide availability in urban centres, one-stop-shop for multiple home services.
- Cons: As a platform, the quality can vary slightly between individual service providers, although they do vet their professionals.
- Where to find: Fantastic Services
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Dry Fusion Desirablegiftware.co.uk Review
- Description: This system combines the best aspects of hot water extraction, dry cleaning, and stain protection into a single process. It’s known for its rapid drying times and excellent cleaning results.
- Key Features: Integrated cleaning, stain protection, and deodorisation, very fast drying, and suitable for a wide range of carpets and fabrics.
- Pros: Efficient and effective, leaves carpets clean, protected, and dry quickly, minimising disruption.
- Cons: Operators might be less widespread than larger franchises, so local availability might require a specific search.
- Where to find: Dry Fusion
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Local Independent Cleaners (via Checkatrade or Bark)
- Description: Platforms like Checkatrade and Bark allow you to find and compare quotes from local, independent cleaning professionals in your area. These platforms provide reviews and ratings from previous customers.
- Key Features: Access to a diverse range of local businesses, competitive pricing often due to lower overheads, direct communication with service providers.
- Pros: Supports local economies, often more flexible with scheduling, and you can thoroughly vet providers through reviews.
- Cons: Quality can vary, and it requires more effort to research and compare multiple quotes.
- Where to find: Checkatrade for Carpet Cleaners or Bark for Cleaning Services
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Rug Doctor (for DIY enthusiasts)
- Description: While not a service, Rug Doctor offers professional-grade carpet cleaning machines for hire at supermarkets and hardware stores across the UK. It’s a popular choice for those who prefer to do the cleaning themselves.
- Key Features: Powerful machines for deep cleaning, readily available for hire, range of cleaning solutions.
- Pros: Cost-effective for frequent or large-area cleaning, complete control over the process, convenient access.
- Cons: Requires manual effort, results may not be as professional as experienced technicians, potential for over-wetting if not used correctly.
- Where to find: Rug Doctor UK or Amazon search for professional carpet cleaning machine hire UK
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Professional Carpet Cleaners using Prochem Products
- Description: Prochem Europe is a leading manufacturer of carpet and fabric care chemicals and equipment. Many independent professional cleaners are trained by or use Prochem products, indicating a commitment to quality.
- Key Features: Cleaners using Prochem products often deliver high-quality results due to the effectiveness of the chemicals and equipment. They are typically well-versed in handling various fabric types and stains.
- Pros: High standard of cleaning, professional-grade solutions, often highly knowledgeable technicians.
- Cons: You would need to specifically ask if a cleaner uses Prochem, as it’s not a direct service provider.
- Where to find: Prochem Europe – Locate a Cleaner
These alternatives offer a range of options, from full-service professional companies to DIY solutions, allowing consumers to choose based on their specific needs, budget, and desired level of involvement. Virgiliosrestaurant.co.uk Review
Xtraclean.co.uk Pricing
Understanding the pricing structure of any service is crucial, and Xtraclean.co.uk provides some insight, albeit with a degree of flexibility based on the specific job. On their website, they explicitly state a “minimum operational fee of £90.00 which includes VAT.” This is a helpful starting point, indicating that any service will cost at least this amount, providing a baseline for customer expectations.
However, they also clarify that “any price illustrated on this website is meant as a guide only, a firm estimate can only be given upon sight of the item(s) that require cleaning.” This is a common practice for cleaning services, as the exact cost can depend on various factors:
- Size of the area: Larger carpets or rooms will naturally cost more.
- Condition of the item: Heavily soiled carpets or upholstery requiring extensive stain removal will incur higher charges.
- Type of material: Delicate fabrics or specific hard floor types might require specialised cleaning methods and products, affecting the price.
- Accessibility: Ease of access to the cleaning area can also play a role.
Service Level Breakdown and Pricing Implications
Xtraclean offers four distinct service levels for carpets and upholstery: Bronze, Silver, Gold, and Platinum. While specific prices for each tier are not listed, the description of what each level includes helps infer potential cost differences.
- Bronze: This is their entry-level deep cleaning service using hot water extraction, aimed at eliminating viruses and leaving items clean and fresh. This would likely be the closest to their minimum fee, assuming a standard-sized item.
- Silver: This level includes the Bronze service plus an added protection or sanitising solution applied post-cleaning. This additional step would naturally increase the cost, reflecting the added value and longer-lasting cleanliness.
- Gold: Building on Bronze and Silver, the Gold service incorporates an additional protection and sanitising solution, making it “ideal for households with small children and pets.” The enhanced protection and sanitisation would command a higher price point.
- Platinum: The top-tier service, Platinum, offers all the benefits of Bronze, Silver, and Gold, with the crucial addition of “anti-allergy protection to help aid people with health issues such as asthma.” This specialised treatment would undoubtedly be the most expensive option, catering to specific health-related needs.
How to Get a Quote
Given that firm estimates require a visual inspection, Xtraclean provides multiple ways to get a quote:
- Online Form: Users can fill out an online form on their “Get a quote” page, detailing their requirements.
- Request a Callback: Another online form allows users to request a callback for an appointment.
- Direct Phone Call: Their phone number (01760 337762) is prominently displayed for immediate contact.
This approach ensures that customers receive an accurate estimate tailored to their specific cleaning needs, avoiding unexpected charges. While the lack of immediate, fixed pricing might deter some, it’s a common and often necessary model for bespoke cleaning services. Bestcompliance.co.uk Review
How to Get a Quote and Book a Clean with Xtraclean.co.uk
For anyone looking to engage Xtraclean.co.uk for their cleaning needs, the website provides clear pathways to both obtain a quote and book a service. The process is designed to be user-friendly, with multiple options available depending on your preference.
Getting a Quote from Xtraclean.co.uk
The primary method for receiving a firm estimate from Xtraclean is by having them assess the item(s) requiring cleaning. However, you can initiate the process through their online channels:
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“Get a Quote” Online Form:
- The website features prominent “Get a quote” buttons, particularly on the homepage and under each service level description (Bronze, Silver, Gold, Platinum).
- Clicking on these links directs you to a dedicated “Get a quote” page. Here, you’ll find an online form where you can input details about your requirements. This would typically include the type of service needed (e.g., carpet cleaning, upholstery cleaning, hard floor cleaning), the approximate size or number of items, and any specific concerns (e.g., heavy staining, pet odours, allergy considerations).
- Providing as much detail as possible in this form will help Xtraclean understand the scope of work and provide a more accurate initial indication, if possible, before a full assessment.
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“Request a Callback” Option:
- Another convenient option is the “Request a callback” feature. This is also accessible via prominent buttons on the homepage and other sections.
- This form usually requires your name, contact number, and a brief message regarding your cleaning needs.
- Once submitted, a representative from Xtraclean will contact you directly to discuss your requirements, answer any questions, and potentially schedule a site visit for a firm estimate. This is particularly useful if you prefer a direct conversation rather than filling out extensive forms.
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Direct Phone Call: Thetutorsagency.co.uk Review
- For immediate assistance or if you prefer speaking to someone directly, Xtraclean’s phone number, 01760 337762, is displayed prominently on the homepage and in the contact section.
- Calling them allows for a real-time discussion about your cleaning needs, which can be efficient for quick inquiries or to schedule an on-site visit without waiting for an online form response.
It’s important to remember that the website states, “a firm estimate can only be given upon sight of the item(s) that require cleaning.” This means that while you can get an initial indication or discuss your needs online or over the phone, the final, binding price will be provided after their technicians have physically assessed the job.
Booking a Clean with Xtraclean.co.uk
Once you have received a quote and are satisfied with the proposed service and cost, booking a clean follows a similar process:
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Via Contact Forms:
- The “Book a clean” buttons on the website also typically lead to their contact page or a form where you can request an appointment.
- In your message, you would confirm your acceptance of the quote (if already received) and propose your preferred dates and times for the service.
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Through Direct Communication:
- After the initial quote discussion (whether via callback or phone call), you can confirm your booking directly with the Xtraclean representative. They will work with you to find a suitable date and time for the service to be carried out.
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Offer Page: Oxfordconsultants.co.uk Review
- The website also has an “Offers” page (linked as “View our offers now”). While not explicitly a booking portal, any special deals might influence your decision and could lead to a booking once the offer details are understood and applied.
The process emphasises direct communication for a personalised service, ensuring that specific cleaning requirements and conditions are thoroughly addressed before the work begins.
Xtraclean.co.uk vs. Local Competitors
When a local service provider like Xtraclean.co.uk operates in a specific geographical area, they often face competition from various other businesses, ranging from large national franchises to smaller, independent local cleaners. Understanding how Xtraclean compares can help potential customers make informed decisions.
Key Differentiators for Xtraclean.co.uk
- Longevity and Experience: Xtraclean highlights its establishment since 1993. This extensive operational history (over 30 years) is a significant advantage over newer or less experienced competitors.
- Benefit: Suggests stability, accumulated expertise, and a proven track record. Many smaller, newer businesses might not have this depth of experience.
- NCCA Association: Being associated with the National Carpet Cleaners Association (NCCA) sets Xtraclean apart from many uncertified local cleaners. The NCCA promotes high standards and ethical conduct within the industry.
- Benefit: Provides an independent layer of credibility and quality assurance that many independent cleaners might lack. This is a clear advantage over competitors who are not affiliated with such bodies.
- DBS-Checked Technicians: The emphasis on DBS-checked staff is a strong trust factor, particularly for in-home services. This level of vetting is not always guaranteed with every small, independent cleaning service.
- Benefit: Offers greater peace of mind regarding the safety and trustworthiness of the individuals entering your property.
- Truck-Mounted System: Xtraclean specifically mentions using a “truck-mounted carpet cleaning system.” These systems are generally more powerful and effective than portable units used by some smaller operations, allowing for deeper cleaning and quicker drying times.
- Benefit: Superior cleaning power and efficiency compared to services using less robust equipment.
- Tiered Service Levels (Bronze, Silver, Gold, Platinum): Offering defined service tiers allows customers to select a package that matches their budget and specific needs (e.g., basic deep clean vs. anti-allergy treatment).
- Benefit: Provides clarity and choice for customers, which might not be as structured with all competitors.
How Xtraclean.co.uk May Compare with Different Types of Competitors
Against Large National Franchises (e.g., ServiceMaster Clean, Chem-Dry)
- Xtraclean’s Strength: Potentially more personalised service and direct communication. As a localised, independent business, customers might feel they are dealing with a more dedicated team directly rather than a larger, more impersonal corporation. Their long history within their specific operational areas could mean deeper local knowledge and established relationships.
- Franchise’s Strength: Broader brand recognition, consistent national pricing (though still variable by location), and potentially larger marketing budgets. They might also offer a wider range of services beyond core cleaning, such as disaster restoration, which Xtraclean doesn’t prominently feature.
Against Smaller, Independent Cleaners
- Xtraclean’s Strength: The NCCA association, DBS checks, and the use of advanced equipment like truck-mounted systems provide a clear professional edge. Many smaller, sole-proprietor cleaners might operate with less formal certification, basic portable equipment, and without formal background checks. Xtraclean’s long operational history also suggests greater stability and reliability than very new or short-lived independent businesses.
- Independent Cleaner’s Strength: Possibly lower overheads allowing for more competitive pricing, or greater flexibility in scheduling. They might also offer a very niche service that Xtraclean doesn’t specialise in.
Against DIY Rental Options (e.g., Rug Doctor)
- Xtraclean’s Strength: Professional expertise, proper equipment usage, and highly effective cleaning solutions lead to superior results. They handle the labour, drying, and disposal.
- DIY Strength: Significant cost savings and complete control over the cleaning schedule. However, results are often inferior, and there’s a risk of damaging carpets if not done correctly.
In summary, Xtraclean.co.uk positions itself as a highly professional and experienced local cleaning service, distinguishing itself through industry association, vetted staff, and advanced equipment. While larger franchises might offer broader brand recognition, Xtraclean’s specific local focus, coupled with its strong professional credentials, makes it a compelling choice against many smaller, independent operators within its service regions.
Frequently Asked Questions
What services does Xtraclean.co.uk offer?
Xtraclean.co.uk offers a range of professional cleaning services for both residential and commercial clients, including carpet cleaning, upholstery cleaning, hard floor cleaning, leather furniture cleaning, rug cleaning, curtain cleaning, odour control, and wooden floor renovation.
What areas does Xtraclean.co.uk cover?
Xtraclean.co.uk primarily covers East Cambridgeshire, South East Lincolnshire, Norfolk, and Suffolk, providing local services within these regions. Threezero12.co.uk Review
How can I get a quote from Xtraclean.co.uk?
You can get a quote from Xtraclean.co.uk by filling out their online “Get a quote” form, requesting a callback through their website, or by calling them directly on 01760 337762.
Is there a minimum fee for Xtraclean.co.uk services?
Yes, Xtraclean.co.uk states that they have a minimum operational fee of £90.00, which includes VAT.
Does Xtraclean.co.uk offer fixed pricing online?
No, Xtraclean.co.uk states that any prices illustrated on their website are guides only, and a firm estimate can only be given upon sight of the item(s) that require cleaning due to varying factors like size, condition, and material.
What are the different service levels for carpet cleaning offered by Xtraclean.co.uk?
Xtraclean.co.uk offers four service levels for carpet and upholstery cleaning: Bronze (deep clean), Silver (Bronze + protection/sanitising), Gold (Bronze & Silver + additional protection/sanitising for pets/children), and Platinum (Gold + anti-allergy protection).
Are Xtraclean.co.uk technicians DBS checked?
Yes, the website mentions that Xtraclean.co.uk’s friendly, knowledgeable technicians are all DBS checked, providing an assurance of trustworthiness. Green19.co.uk Review
Is Xtraclean.co.uk associated with any professional bodies?
Yes, Xtraclean.co.uk is associated with the National Carpet Cleaners Association (NCCA), which is a nationally recognised trade association for the cleaning industry.
How long has Xtraclean.co.uk been in business?
Xtraclean.co.uk states they have been building their experience effectively since 1993, indicating over three decades of operation in the cleaning industry.
What type of cleaning equipment does Xtraclean.co.uk use?
Xtraclean.co.uk uses the latest in technological carpet cleaning machinery and products, including a truck-mounted carpet cleaning system, which uses its own supply of water and professional cleaning solutions.
Do they use anti-bacterial products?
Yes, Xtraclean.co.uk specifies that they use anti-bacterial products on their carpet cleans to help eliminate germs and viruses.
Can Xtraclean.co.uk help with pet odours?
While not explicitly stated as a separate service, their “Odour Control” service and deeper cleaning packages would likely address pet odours. The Gold and Platinum packages also cater to households with pets. 1stchoicemarketing.co.uk Review
Does Xtraclean.co.uk clean curtains and rugs?
Yes, Xtraclean.co.uk lists both “Curtain Cleaning” and “Rug Cleaning” among its professional services offered.
What is the “Knowledge Centre” on Xtraclean.co.uk?
The “Knowledge Centre” on Xtraclean.co.uk is a section where users can read articles related to carpet, upholstery, and hard floor cleaning, offering valuable information and tips.
Does Xtraclean.co.uk offer commercial cleaning services?
Yes, Xtraclean.co.uk explicitly states that they are experts in both domestic and commercial carpet and upholstery cleaning.
How quickly do carpets dry after cleaning with Xtraclean.co.uk?
Xtraclean.co.uk highlights “Fast drying times” as one of the benefits of their efficient, effective, and powerful cleaning solutions and state-of-the-art equipment.
Are the cleaning products used by Xtraclean.co.uk safe?
Xtraclean.co.uk states they use “safe professional products” and “safest cleaning solutions available,” implying a commitment to safety for residents and pets. Reactivegraphics.co.uk Review
Can I get a free quote from Xtraclean.co.uk?
Yes, the website prominently displays calls to action such as “Get yourself a FREE QUOTE online now!”
How do I contact Xtraclean.co.uk for customer service?
You can contact Xtraclean.co.uk for customer service by calling their direct phone number 01760 337762 or by using the contact forms on their website for callbacks or general inquiries.
Does Xtraclean.co.uk offer special offers or discounts?
Yes, the website has a section linked as “View our offers now,” suggesting they provide special offers or discounts periodically.
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