Yayzi.co.uk Review

After careful evaluation of Yayzi.co.uk, We give it a Trust Score of 3.8 out of 5 stars. Yayzi.co.uk presents itself as a prominent MultiGig broadband provider in the UK, aiming to offer “stupidly fast broadband” with speeds up to 2.3 Gbps. The website highlights key features such as strong and reliable connections, customer support, and the ability to connect numerous devices, positioning itself as a strong contender in the fibre optic broadband market. The overall impression is that of a modern, forward-thinking ISP.

Here’s an overall review summary:

• Legitimacy: The company appears legitimate based on its detailed service offerings, clear pricing, and public information like its WHOIS data and Certificate Transparency reports. The domain has been registered since 2019 and is actively maintained.
• Ethical Considerations: Broadband services are generally permissible in an Islamic context, as they facilitate communication, education, and work, aligning with beneficial pursuits. There are no overt elements on the homepage that suggest engagement in forbidden activities. The focus on high-speed internet for activities like “streaming, gaming, and remote working” is neutral; the permissibility depends on the content consumed.
• Website Transparency: The website provides clear information on broadband packages, speeds, contract terms (18 months), and associated fees (setup fees for Pro packages). They also detail expected wired and wireless speeds, along with conditions for speed guarantees.
• Customer Support: The site mentions “First class customer support” and provides avenues for support via ticket submission and email. However, a direct phone number for immediate assistance isn’t prominently displayed on the homepage, which could be a minor drawback for some users seeking instant help.
• Product Clarity: Different broadband packages (900 Plus, 1.2 Gig Pro, 2 Gig Pro, 1.2 Gig Pro+, 2.3 Gig Pro+) are clearly outlined with their respective download/upload speeds, contract duration, and associated hardware (yFi 6 Router, yFi 6 Pro Router). The explanation of GPON and XGS-PON areas adds a layer of technical detail.
• Mobile Services and Handsets: Beyond broadband, Yayzi.co.uk also offers mobile SIM plans with unlimited, 100GB, and 10GB data options, alongside “eco-friendly reboxed phones.” This diversification suggests a broader telecommunications offering. While mobile services are permissible, the reboxed phone offerings, which involve used electronics, should be scrutinised by the buyer to ensure fair trade practices and no hidden defects.
• Referral Programme: The “Refer & Get a Free Month” scheme is an incentive that appears to be permissible, encouraging users to share their positive experience without engaging in anything questionable.
• Missing Elements for Higher Trust: While generally good, the absence of easily accessible company information (like an “About Us” section detailing their history, values, or team members on the homepage itself), clear privacy policy links, or terms and conditions directly visible without needing to navigate further, slightly impacts the immediate trust score. Trust is built on transparency, and while these might exist elsewhere on the site, their front-page prominence would enhance user confidence. Additionally, while customer support is mentioned, the lack of a visible phone number can be a minor concern for those who prefer direct vocal communication.

In essence, Yayzi.co.uk appears to be a legitimate and comprehensive broadband provider. Its services are ethically sound from an Islamic perspective, focusing on essential modern utilities. The user experience and transparency are generally good, though minor improvements in easily accessible company information and direct contact options could elevate its trust score further.

Here are some alternatives for ethical digital connectivity solutions:

• Gigaclear

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  • Key Features: Specialises in rural fibre broadband, offering speeds up to 900Mbps. Focuses on bringing high-speed internet to areas often underserved by major providers.
  • Price: Varies based on location and package, typically competitive with other fibre providers.
  • Pros: Excellent for rural connectivity, strong community focus, reliable fibre-to-the-premises (FTTP) technology.
  • Cons: Availability is limited to specific rural areas.

• Hyperoptic

  • Key Features: Full fibre broadband up to 1Gbps, primarily serving urban apartments and buildings. Known for symmetrical speeds (same upload and download).
  • Price: Various plans, generally starting from around £20-£30 per month for basic speeds, increasing for faster connections.
  • Pros: Symmetrical speeds are excellent for video calls and uploads, good for high-density urban living, strong reputation for reliability.
  • Cons: Limited availability to specific buildings, not nationwide.

• Zen Internet

  • Key Features: Award-winning customer service, ethical business practices, unlimited broadband, and optional static IP addresses. Offers a range of fibre optic speeds.
  • Price: Higher end of the market, reflecting their premium service and customer support. Fibre packages can start from £30-£40 per month.
  • Pros: Exceptional customer service, B Corp certified (demonstrating commitment to ethical practices), reliable network, no hidden fees.
  • Cons: Can be more expensive than budget providers.

• Community Fibre

  • Key Features: Ultra-fast fibre broadband (up to 3Gbps) in London. Owns and operates its fibre network, allowing for competitive pricing and high speeds.
  • Price: Very competitive for the speeds offered, with plans often starting under £30 for 150Mbps and higher speeds at good value.
  • Pros: Extremely fast speeds, good value for money, strong local network in London.
  • Cons: Only available within London.

• Plusnet

  • Key Features: Known for its value-for-money broadband and award-winning customer service based in the UK. Offers ADSL and fibre options.
  • Price: Generally affordable, with fibre plans starting around £25 per month.
  • Pros: Good customer support, reliable service, competitive pricing, often includes incentives.
  • Cons: Not always the absolute fastest speeds available compared to full fibre specialists.

• BT Broadband

  • Key Features: The largest broadband provider in the UK, offering a wide range of speeds and packages, including full fibre. Comes with additional benefits like BT Sport and Wi-Fi hotspots.
  • Price: Generally mid to high range, with basic fibre starting around £30-£40.
  • Pros: Extensive coverage across the UK, strong brand recognition, reliable network infrastructure, often bundles with TV and mobile.
  • Cons: Can be more expensive, customer service can be hit or miss for some users.

• TalkTalk

  • Key Features: Focuses on affordable broadband and TV packages. Offers a range of fibre speeds, aiming for value.
  • Price: Known for its budget-friendly options, with fibre plans often starting under £25.
  • Pros: Very competitive pricing, good for those on a budget, broad availability.
  • Cons: Customer service reviews can be mixed, potential for price increases after the initial contract.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on our research and information provided by the company. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Yayzi.co.uk Review & First Look

Yayzi.co.uk presents itself as a dynamic entrant in the UK’s broadband market, specifically championing “MultiGig broadband.” Upon a first look, the website immediately conveys a sense of speed and modernity, with claims of being the “home of stupidly fast broadband.” This audacious branding aims to capture attention and differentiate itself from more traditional providers. The central proposition revolves around Full Fibre technology, which is genuinely the cutting edge of broadband, promising significantly faster download speeds, reduced buffering, and seamless connectivity for a multitude of devices within a home.

The MultiGig Promise: What Does it Mean?

MultiGig refers to internet speeds exceeding 1 Gigabit per second (Gbps), pushing past the conventional “superfast” and “ultrafast” categories. Yayzi.co.uk claims speeds “up to 2.3 Gbps,” which is indeed a substantial leap for residential broadband in the UK.

• Speed Advantage: The promised 2.3 Gbps is marketed as “24x faster than standard broadband,” a bold claim that resonates with users frustrated by slower connections. This speed enables virtually instantaneous downloads of large files, lag-free 4K streaming on multiple devices simultaneously, and an ultra-responsive experience for online gaming.
• Technological Foundation: The emphasis on “100% fibre optic cables” is crucial. This means fibre runs directly into the home (FTTP), eliminating bottlenecks often associated with older copper-based infrastructure. This direct connection ensures more stable and consistent high speeds.
• Future-Proofing: Full Fibre is widely considered the future of internet connectivity. By investing in this technology, Yayzi positions its offerings as future-proof, capable of handling the increasing demands of smart homes, virtual reality, and other bandwidth-intensive applications. Data from Ofcom indicates a consistent rise in average UK broadband speeds, with full fibre playing a pivotal role. As of late 2023, full fibre availability reached approximately 57% of UK homes, demonstrating a clear trend towards this technology.

User Experience and Accessibility

The website design appears clean and intuitive. A prominent “Check availability” button immediately directs users to ascertain if Yayzi’s services are available at their location, which is a practical first step for any potential customer.

• Clear Navigation: Key information such as broadband packages, mobile plans, and support options are easily accessible. The layout avoids clutter, focusing on the core offerings.
• Direct Call to Action: The repetitive “Get started” and “Check availability” buttons streamline the user journey, making it simple for interested individuals to proceed with an order.
• Information Unfolding: While not immediately visible, clicking “More Information” under each package reveals detailed explanations about expected wired/wireless speeds, router specifics, and terms regarding speed guarantees. This layered approach allows users to dive deeper without overwhelming the initial view.

Initial Impressions of Reliability and Trust

While the claims of speed are impressive, the initial assessment of reliability also relies on implicit trust signals. The mention of “First class customer support” is a positive indicator, though its effectiveness can only be truly gauged through user experience. The use of established hardware brands like TP-Link for their routers (yFi 6 Router and yFi 6 Pro Router) lends credibility, as these are well-regarded manufacturers in the networking industry. The fact that the domain has been registered since 2019 and is actively updated (last updated 14-Apr-2025) through a reputable registrar (123-Reg Limited) further supports its legitimacy. The MX records pointing to Outlook.com for email protection suggest a professional setup.

Yayzi.co.uk Features

Yayzi.co.uk boasts a comprehensive suite of features designed to attract modern internet users who demand high performance and reliability. From advanced fibre optic technology to tailored mobile plans, their offerings aim to cover a broad spectrum of connectivity needs. The emphasis on “stupidly fast” speeds is underpinned by tangible technological specifications and customer-centric policies. Waltonpharmacy.co.uk Review

Full Fibre Technology

The cornerstone of Yayzi’s offering is its commitment to Full Fibre (Fibre-to-the-Premises, FTTP) technology. This is not merely a marketing term but a significant technical advantage that distinguishes it from older, less efficient broadband infrastructures.

• Pure Fibre Connection: Unlike Fibre-to-the-Cabinet (FTTC) connections that rely on copper cables for the last leg to the home, FTTP involves 100% fibre optic cables running directly into the property. This eliminates signal degradation over copper, ensuring consistent, high-speed delivery.
• MultiGig Capabilities: Full Fibre is essential for delivering MultiGig speeds (beyond 1 Gbps). Yayzi’s packages, ranging from 900Mbps to 2.3Gbps, are only possible with this direct fibre connection. The website specifically mentions GPON (Gigabit Passive Optical Network) and XGS-PON (10 Gigabit Symmetrical Passive Optical Network) areas, indicating their deployment of advanced fibre network standards capable of supporting these speeds. XGS-PON, in particular, allows for symmetrical speeds up to 10Gbps, providing significant headroom for future upgrades.
• Enhanced Reliability: Fibre optic cables are less susceptible to electromagnetic interference, water damage, and corrosion compared to copper, leading to a more stable and reliable connection. This is crucial for seamless streaming, gaming, and professional remote work. Industry data consistently shows that FTTP connections experience fewer faults and deliver more consistent speeds than older technologies. For instance, a 2023 report by the Independent Networks Cooperative Association (INCA) highlighted the superior resilience of full fibre networks.

Advanced Router Technology

Yayzi provides customers with cutting-edge Wi-Fi 6 routers, essential for translating the high wired speeds into efficient wireless performance within the home.

• yFi 6 Router (TPLink EX230v): This router is included with the 900 Plus package. It leverages Wi-Fi 6 technology, which offers improved performance in congested network environments, better battery life for connected devices, and higher overall throughput compared to Wi-Fi 5 (802.11ac). It features a Gigabit WAN port and three Gigabit LAN ports for high-speed wired connections.
• yFi 6 Pro Router (TPLink EX820v): Offered with the higher-tier Pro packages (1.2 Gig Pro, 2 Gig Pro, 1.2 Gig Pro+, 2.3 Gig Pro+), this is a more advanced device. It’s designed to be 2.5Gb capable, featuring a 2.5 Gigabit WAN port, one 2.5 Gigabit LAN port, and three additional Gigabit LAN ports. This setup ensures that the router itself doesn’t become a bottleneck for MultiGig connections, allowing devices capable of higher speeds to truly benefit.
• Optimised Wireless Performance: While wireless speeds are inherently lower than wired connections, the Wi-Fi 6 technology in these routers aims to maximise in-room performance, with expected Wi-Fi speeds ranging from 300-500Mbps for the standard router and 500-900Mbps for the Pro version. This is critical for households with many devices simultaneously accessing the internet.

Mobile SIM Plans and Reboxed Handsets

Beyond broadband, Yayzi has expanded into mobile services, offering both SIM-only plans and “eco-friendly reboxed phones.”

• Flexible SIM-Only Plans: Yayzi offers unlimited, 100GB, and 10GB UK data plans, each including generous data roaming allowances (20GB or 10GB depending on the plan) and unlimited UK calls and messages. Broadband customers receive a 10% discount on these mobile plans, incentivising bundling services.
• Eco-Friendly Reboxed Phones: In a move towards sustainability, Yayzi partners with “reboxed” to offer pre-owned, refurbished smartphones. This initiative aligns with environmental consciousness by reducing electronic waste and offers customers a more affordable way to acquire high-end devices like the iPhone 15 or Samsung Galaxy S24 Ultra.
• Ethical Considerations of Refurbished Devices: From an Islamic perspective, purchasing refurbished items is permissible, as long as the transaction is transparent, the condition of the item is accurately represented, and there’s no element of deception or excessive uncertainty (gharar). This promotes resourcefulness and reduces waste, which are positive values. Customers should always verify the warranty and return policies for such devices.

Customer Support and Service Guarantees

Yayzi emphasises customer support and offers certain service guarantees to build user confidence.

• Customer Support Channels: The website mentions “First class customer support” and provides options to “Talk with one of our experts,” “Ask us a question,” or “Get support via ticket.” Existing customers can log into “myYayzi,” and non-customers can send an email. While a direct phone number isn’t immediately prominent, the multiple channels indicate a structured approach to support.
• Speed Guarantee: Yayzi offers a £20 compensation if they “can’t restore your expected speeds within 60 days of reporting a problem.” This financial guarantee provides a level of assurance to customers regarding the advertised speeds. Expected wired speeds are clearly stated for each package (e.g., 700 Mbps for 900 Plus, 900 Mbps for 1.2 Gig Pro, 1.9 Gbps for 2 Gig Pro and 2.3 Gig Pro+).
• No In-Contract Price Rises: This is a significant feature, especially in the current economic climate. Yayzi explicitly states “No in Contract Price Rises” for its broadband packages, which offers peace of mind against unexpected bill increases common with some other providers.
• Static IP Address Options: For users who require a consistent IP address (e.g., for remote access to a home network, hosting services, or certain gaming scenarios), Yayzi offers a static IP address for an additional £2/month or includes it in the higher-tier Pro plans. This caters to a more technically savvy user base.

Boost Feature: Flexibility and Control

The “Boost” feature offers customers unprecedented flexibility to upgrade or downgrade their broadband plan on demand, even within their contract period. Paystream.co.uk Review

• On-Demand Plan Changes: This feature allows users to adapt their internet speed to their current needs without incurring penalties for breaking the contract or needing to sign a new one. For example, a user might temporarily upgrade for a period of intensive remote work or downgrade if their usage patterns change.
• Financial Benefit: This flexibility can lead to cost savings if a user finds they don’t consistently need the highest speeds, or it ensures they can always access higher speeds when required without long-term commitment to a specific high-cost plan.
• Customer Empowerment: The “Boost” feature empowers customers by giving them more control over their service, aligning with a modern approach to consumer choice and service personalisation.

Yayzi.co.uk Pros & Cons

When evaluating any service, a balanced perspective is essential. Yayzi.co.uk, with its bold claims and specific market positioning, has distinct advantages and some areas that could be improved. Understanding these can help potential customers make an informed decision.

The Upsides: Where Yayzi Shines

Yayzi.co.uk certainly brings a lot to the table, particularly for those in areas where their full fibre network is available.

• Blazing Fast Speeds: This is perhaps their biggest draw. With packages offering up to 2.3 Gbps, Yayzi is at the forefront of residential broadband in the UK. This translates to:

  • Unparalleled Downloading: Large files, software updates, and even entire game libraries can be downloaded in minutes or seconds.
  • Smooth 4K/8K Streaming: Multiple users can stream ultra-high-definition content simultaneously without buffering.
  • Lag-Free Gaming: Low latency and high bandwidth are critical for competitive online gaming.
  • Efficient Remote Work/Learning: Video conferences are crystal clear, and cloud-based applications run seamlessly.
  • Data Point: As of Q1 2024, the average fixed broadband speed in the UK was around 90-100 Mbps. Yayzi’s top speeds are literally dozens of times faster, putting them in an elite category.

• Full Fibre (FTTP) Advantage: Their reliance on 100% fibre optic cables directly to the premises is a significant technical pro.

  • Consistent Performance: Unlike Fibre-to-the-Cabinet (FTTC) or ADSL, FTTP is far less prone to speed degradation due to distance from the cabinet or electrical interference.
  • Future-Proofing: This technology is designed to handle exponentially increasing bandwidth demands for decades to come, ensuring your connection won’t quickly become obsolete.
  • Reliability: Fibre networks are generally more robust and less susceptible to environmental factors.

• No In-Contract Price Rises: In an era where many major ISPs implement annual price hikes based on inflation (e.g., CPI + 3.9%), Yayzi’s commitment to “No in Contract Price Rises” is a significant consumer-friendly policy. Found-rs.co.uk Reviews

  • Budget Certainty: Customers know exactly what they will pay for the duration of their 18-month contract, allowing for better financial planning.
  • Transparency: This policy stands out as transparent and fair, building trust with the customer base.

• Advanced Wi-Fi 6 Routers: Providing modern Wi-Fi 6 capable routers ensures that the high wired speeds can be efficiently distributed wirelessly within the home.

  • Improved Wireless Performance: Wi-Fi 6 handles multiple devices more efficiently, reduces latency, and provides faster wireless speeds, especially in dense network environments.
  • Enhanced Connectivity for Smart Homes: With increasing numbers of smart devices, a robust Wi-Fi 6 network is crucial for seamless operation.

• Flexible “Boost” Feature: The ability to upgrade or downgrade plans on demand, even within the contract, offers remarkable flexibility.

  • Adaptability: Users can adjust their speed based on temporary needs (e.g., guest visitors, large downloads, intense gaming periods) without commitment to a higher permanent plan.
  • Cost Efficiency: Avoids overpaying for speeds not consistently needed, while still having the option to access them.

• Mobile SIM Plans and Ethical Refurbished Phones: Expanding into mobile services with competitive SIM-only deals and promoting refurbished phones adds value and aligns with sustainability.

  • Convenience: Bundling broadband and mobile with one provider can simplify billing and support.
  • Environmental Responsibility: Offering “reboxed” phones supports the circular economy and reduces e-waste, which is commendable.

The Downsides: Areas for Consideration

While strong in many areas, Yayzi.co.uk also has some aspects that prospective customers should consider.

• Limited Availability: As a newer entrant focusing on full fibre, Yayzi’s network coverage is not yet nationwide. They claim to cover 3 million homes, which is significant but still far from universal. Grasswarehouse.co.uk Reviews

  • Geographical Constraint: Many potential customers may find that Yayzi services are not available in their specific postcode, limiting their options.
  • Network Rollout Dependence: Expansion depends on the rollout of underlying fibre networks like CityFibre, MS3, and Freedom Fibre.

• 18-Month Contracts: While standard for many providers, an 18-month contract might be too long for some users who prefer shorter commitments or month-to-month flexibility.

  • Less Short-Term Flexibility: Customers are tied in for a significant period, despite the “Boost” feature allowing speed changes. Cancelling early might incur fees.

• Setup Fees for Pro Packages: The £99 “Pro Setup Fee” for higher-tier packages, while covering a more advanced router and ONT, is an upfront cost that some competitors might waive or amortise.

  • Initial Outlay: This can be a barrier for budget-conscious customers, especially when considering the significant monthly subscription.

• Reliance on External Networks: Yayzi operates on the networks of other fibre providers (CityFibre, MS3, Freedom Fibre, Nexfibre). While this allows for rapid expansion without building their own infrastructure from scratch, it means:

  • Dependence on Third Parties: Service issues could potentially involve coordination between Yayzi and the underlying network operator, which might complicate troubleshooting.
  • Lack of Full Control: Yayzi doesn’t have end-to-end control over the physical network infrastructure in the same way, for instance, BT Openreach does (though Openreach also has wholesale customers).

• Customer Service Access: While “First class customer support” is promised and various channels are offered (ticket, email, experts), the lack of a prominent direct phone number on the homepage could be a concern for some.

  • Preference for Voice Support: Many users prefer the immediacy and directness of a phone call for urgent issues.
  • Potential for Delay: Ticket or email-based support, while efficient for non-urgent matters, might not be as quick for critical service outages.

• Wired vs. Wireless Speed Expectations: The website clearly states that advertised speeds reflect wired connections and that “WiFi speeds are generally slower.” While this is standard for all ISPs, it’s a point to reiterate for users whose primary interaction is via Wi-Fi. Yeovalley.co.uk Review

  • Realistic Expectations: Users should understand that achieving the advertised MultiGig speeds wirelessly is unlikely, even with Wi-Fi 6. Performance depends heavily on device capabilities, home layout, and interference.

Does Yayzi.co.uk Work?

Understanding whether Yayzi.co.uk “works” involves assessing its operational efficiency, service delivery, and the practical implications for users. Based on the information provided on their homepage and general industry standards, Yayzi appears to have a robust operational framework designed to deliver on its promises.

Operational Efficiency and Network Infrastructure

Yayzi’s ability to deliver “stupidly fast broadband” is intrinsically linked to its operational efficiency and the infrastructure it leverages.

• Full Fibre Deployment: Yayzi relies on established and rapidly expanding full fibre networks like CityFibre, MS3, Freedom Fibre, and Nexfibre. These networks are built with the latest fibre optic technology, designed for high capacity and low latency. This is crucial for their MultiGig offerings.

  • Investment in Infrastructure: These underlying networks represent significant national investment in future-proof digital infrastructure, underpinning Yayzi’s service delivery. As of early 2024, CityFibre alone had passed over 3.5 million premises with their full fibre network, demonstrating widespread availability in many urban and suburban areas.
  • Scalability: The architecture of full fibre networks allows for easy upgrades to even higher speeds in the future without needing to replace the physical cables, meaning Yayzi’s service can scale as demand grows.

• Modern Hardware Provision: The provision of Wi-Fi 6 enabled routers (TP-Link EX230v and EX820v) ensures that customers have the necessary equipment to utilise the high speeds.

  • Optimised Home Network: These routers are capable of handling MultiGig input and distributing high speeds wirelessly, or via multiple Gigabit/2.5 Gigabit LAN ports for wired connections. This reduces the chance of the router being a bottleneck for network performance.
  • Aginet App Integration: The mention of checking download speeds to the hub using the Aginet App suggests a proactive approach to network monitoring and troubleshooting, allowing customers to self-diagnose initial issues.

Service Delivery and Performance

The promises of speed and reliability are central to Yayzi’s value proposition. Altiusgroup.co.uk Review

• Wired Speed Guarantee: Yayzi explicitly states “Speed Guarantee” for wired connections, promising a minimum achievable speed (e.g., 700 Mbps for 900 Plus, 1.9 Gbps for 2.3 Gig Pro+). This indicates confidence in their network’s ability to deliver.
  • Troubleshooting Process: If speeds are lower than expected, they commit to running diagnostics, potentially sending an engineer, and offering a £20 compensation if speeds aren’t restored within 60 days. This structured approach to problem resolution suggests a working system.
• Wireless Performance Expectations: Yayzi clearly sets expectations for wireless speeds, acknowledging they will be lower than wired. This transparency is important as many users primarily connect via Wi-Fi.
  • Shared Bandwidth: The reminder that “bandwidth is shared among all connected devices” is a crucial point, ensuring users understand that network performance can be influenced by internal home usage.

Does the “Boost” Feature Function as Advertised?

The “Boost” feature, allowing on-demand plan upgrades or downgrades, is a key differentiator.

• Technical Feasibility: The ability to change speeds remotely is standard practice for modern ISPs operating on digital fibre networks. It primarily involves configuration changes at the network level rather than physical intervention.
• Customer Control: This feature, if implemented smoothly, offers genuine flexibility, allowing users to adapt their service to fluctuating needs without lengthy processes or penalty. It indicates a modern, user-centric approach to service management.

Mobile Service Integration

The mobile SIM plans and reboxed handset offerings demonstrate an integrated approach to telecommunications.

• Network Roaming: The inclusion of data roaming allowances suggests partnerships with mobile network operators, ensuring service continuity both within the UK and abroad.
• Supply Chain for Handsets: The partnership with “reboxed” indicates a structured supply chain for refurbished devices, suggesting that the process of acquiring, refurbishing, and distributing these phones is operational. This aligns with ethical and sustainable practices.

In summary, Yayzi.co.uk has laid out a compelling case for its operational effectiveness. By leveraging advanced full fibre infrastructure, providing capable hardware, offering speed guarantees, and implementing flexible service features, it appears well-equipped to deliver on its promise of high-speed broadband and integrated mobile services. The caveat, as with any service, lies in the real-world execution and individual customer experience, which can vary.

Is Yayzi.co.uk Legit?

Determining the legitimacy of an online service like Yayzi.co.uk involves scrutinising various aspects, from official registrations to public records and the clarity of its business operations. Based on the available data and the information presented on their homepage, Yayzi.co.uk appears to be a legitimate internet service provider operating in the United Kingdom.

Official Registrations and Public Records

Legitimate companies in the UK typically have publicly accessible registration details. Row.co.uk Review

• WHOIS Data: The WHOIS record for yayzi.co.uk shows that the domain was registered on 22-Sep-2019 and is set to expire on 22-Sep-2025. It is registered through “123-Reg Limited t/a 123-reg,” a well-known and reputable UK domain registrar. The “Data validation” note confirms that Nominet (the .uk registry) was able to match the registrant’s name and address against a third-party data source, further validating the registrant’s details. This information points to a properly registered and maintained domain.
• DNS Records: The DNS records (A, AAAA, NS, MX) are correctly configured. The MX record pointing to “yayzi-co-uk.mail.protection.outlook.com” indicates professional email hosting, typically used by businesses.
• Certificate Transparency (crt.sh): The fact that “1158 cert(s) found” on crt.sh indicates a significant number of SSL/TLS certificates issued for the domain over time. This is a strong indicator of continuous operation and a commitment to secure website communication, as legitimate businesses regularly renew their security certificates.
• Blacklist Status: The report explicitly states “Not Blacklisted.” This means the domain is not currently flagged by major security databases for malicious activities, spam, or other questionable behaviour.

Transparent Business Model and Service Offerings

A legitimate business clearly articulates its services, pricing, and terms.

• Clear Service Description: Yayzi’s homepage clearly outlines its broadband packages, speeds, and the underlying technology (Full Fibre, GPON/XGS-PON). The differences between packages (e.g., router types, setup fees, static IP inclusion) are detailed.
• Pricing Transparency: Monthly costs are clearly displayed, along with contract lengths (18 months) and any one-off setup fees (£99 for Pro packages). The “No in Contract Price Rises” pledge is a strong sign of transparency regarding future costs.
• Mobile Services Integration: The inclusion of mobile SIM plans and a partnership for “reboxed phones” demonstrates a diversified and clearly defined business expansion. The pricing for SIM plans is also transparent.
• Address and Contact Information: While a phone number isn’t front and centre, the provision of “Existing Customer Login” and “Non Customer Send an email” (which is an obfuscated email address for security reasons, common practice) suggests functional support channels. Typically, full contact details would be available in a “Contact Us” or “Terms and Conditions” section, which are standard for legitimate businesses.

Industry Engagement and News

The “Keep up with all things Yayzi” section on their homepage contains news articles that suggest active participation in the UK telecommunications industry.

• Public Announcements: Articles like “Yayzi Prep UK Mobile Plans and MultiGig Broadband on MS3 and Freedom Fibre” and “Yayzi Broadband to offer 2.5Gbps symmetrical speeds on CityFibre’s nationwide network…” indicate actual developments and partnerships with major network providers. These aren’t vague, generic statements but specific, verifiable claims about their network and service expansion.
• Competitive Landscape Awareness: The article “VMO2 marks 2 Gbps launch with questionable ‘first’ claim” shows Yayzi engaging with the broader competitive landscape, which is typical of an active and aware market participant.

In conclusion, all indicators point to Yayzi.co.uk being a legitimate business. The proper registration, transparent service descriptions, clear pricing, functional support channels, and public announcements regarding network expansion contribute to a strong sense of legitimacy. Users can proceed with a reasonable degree of confidence regarding the company’s existence and intent to provide the advertised services.

Is Yayzi.co.uk a Scam?

Given the robust indicators of legitimacy, the question “Is Yayzi.co.uk a Scam?” can be confidently answered with a strong No. There is no evidence on their website or in public domain records to suggest that Yayzi.co.uk is operating as a scam. Scams typically exhibit clear red flags, none of which are present here.

Absence of Common Scam Red Flags

Scam websites or services often display a pattern of specific characteristics designed to defraud users. Yayzi.co.uk does not exhibit these: Wallsandfloors.co.uk Review

• Lack of Transparency: Scams usually hide crucial information about their identity, location, pricing, or terms. Yayzi, in contrast, provides clear package details, pricing, contract lengths, and even a “No in Contract Price Rises” guarantee.
• Unrealistic Promises: While “stupidly fast broadband” is a bold claim, it’s backed by specific speeds (up to 2.3 Gbps) and the use of Full Fibre technology, which is technically capable of delivering such speeds. This isn’t an arbitrary, impossible promise.
• No Contact Information / Poor Support: Scammers often make it impossible to contact them post-transaction. Yayzi offers multiple support channels (ticket, email, login for existing customers) and mentions “First class customer support,” indicating a commitment to service.
• Unprofessional Website Design: Scam sites often have poorly designed, template-driven websites with grammatical errors or broken links. Yayzi.co.uk appears professionally designed, well-organised, and functional.
• Sudden Disappearance: Scam operations frequently disappear after collecting money. Yayzi has an established domain registration (since 2019) with a forward expiry date, and its continuous presence on crt.sh indicates ongoing operation.
• Lack of Public Presence or Verification: Legitimate companies tend to have an online footprint beyond their own website, including news mentions, social media presence, and reviews. Yayzi’s news section references specific partnerships and industry developments.
• Pressure Tactics: Scams often employ high-pressure sales tactics to rush victims into decisions. The Yayzi website focuses on presenting options and benefits without overt pressure.
• Request for Unusual Payment Methods: Scammers might ask for untraceable payment methods. Yayzi uses standard billing practices for broadband services, which are typically direct debits or recurring card payments.

Verifiable Business Practices

Several aspects of Yayzi’s operation are verifiable through external checks, further solidifying its non-scam status:

• Reputable Domain Registration: The use of Nominet and a known registrar (123-Reg Limited) for its .co.uk domain. Nominet enforces strict rules for .uk domains, making it harder for fraudulent entities to operate.
• Cloudflare for Security: The use of Cloudflare for nameservers (greg.ns.cloudflare.com, veda.ns.cloudflare.com) suggests a commitment to website security, DDoS protection, and performance, which is typical of legitimate businesses.
• Professional Email Hosting: The MX record pointing to Outlook.com’s protection service indicates a professional email setup, not a generic, easily disposable email account often used by scammers.
• Partnerships with Major Fibre Networks: Naming specific fibre networks like CityFibre, MS3, Freedom Fibre, and Nexfibre implies formal agreements and integration, which are hallmarks of a legitimate ISP. These are large-scale, verifiable infrastructure providers in the UK.

While individual customer experiences may vary with any service provider, and issues can arise, these do not equate to a scam. Yayzi.co.uk clearly presents itself as a genuine internet and mobile service provider in the UK, with all the necessary public and operational attributes of a legitimate business.

How to Cancel Yayzi.co.uk Subscription

While the Yayzi.co.uk homepage doesn’t explicitly detail the cancellation process, legitimate broadband providers universally have a procedure for customers to terminate their contracts. Based on industry standards and typical terms and conditions, cancelling a Yayzi.co.uk broadband or mobile subscription would generally follow a structured process.

General Steps for Cancelling a Broadband/Mobile Subscription

1. Review Your Contract Terms:

   • Contract Length: Yayzi’s broadband packages are advertised with an “18 month contract.” It’s crucial to know your exact contract end date.
   • Early Termination Fees: If you cancel before the end of your 18-month contract period, you will almost certainly incur early termination fees. These fees compensate the provider for the remaining months of the contract. The specific amount will be outlined in your terms and conditions (T&Cs), which you would have agreed to at the point of sign-up.
   • Notice Period: Most providers require a minimum notice period (e.g., 30 days) for cancellation, even if you are out of contract. This allows them time to process your request and arrange final billing.

2. Contact Customer Service: Becket-chambers.co.uk Reviews

   • Preferred Method: The Yayzi website directs existing customers to “Login to myYayzi” or “Get support via ticket.” This is likely the primary and most efficient way to initiate a cancellation request.
   • Email: For non-customers or initial inquiries, the website also suggests “Non Customer Send an email,” which would be a valid channel to start the process.
   • Formal Communication: Always ensure your cancellation request is in writing (via ticket, email, or a recorded letter if they provide a postal address). This creates a paper trail for your records.
   • Be Clear: State your intention to cancel, your account number, and your desired disconnection date.

3. Return Equipment:

   • Routers and ONT: If you received a router (yFi 6 or yFi 6 Pro) and an Optical Network Terminal (ONT) from Yayzi, you will likely be required to return this equipment.
   • Instructions: The provider will typically send instructions on how and where to return the equipment (e.g., via a pre-paid postage bag or courier collection). Failure to return equipment can result in additional charges.

4. Final Bill:

   • Pro-rata Charges: Your final bill will include charges up to your disconnection date, any early termination fees (if applicable), and any outstanding charges for services or equipment.
   • Confirmation: Request a final confirmation of cancellation and a zero balance statement once all charges are settled and equipment is returned.

Specific Considerations for Yayzi.co.uk

• No Explicit Cancellation Policy on Homepage: The absence of a direct link to a “Cancellation Policy” or “Terms and Conditions” from the main homepage means a customer would need to navigate deeper into the website, log into their account, or contact support to find the precise details. This isn’t unusual for many ISPs but means the information isn’t immediately visible.
• “Boost” Feature and Cancellation: While the “Boost” feature allows for plan upgrades/downgrades, it explicitly states this is “without needing a new contract!” This implies that while you can change speeds, you are still bound by the original 18-month contract term unless specified otherwise in their detailed T&Cs. It does not suggest the ability to cancel the entire service without penalty within the contract period.
• Communication is Key: As with any service, clear and documented communication with Yayzi’s customer support is paramount to ensure a smooth cancellation process and avoid unexpected charges.

In summary, while the homepage does not offer a step-by-step guide to cancellation, Yayzi.co.uk, as a legitimate broadband provider, will have a formal cancellation process. Customers should refer to their specific contract terms and contact Yayzi’s support channels to initiate the process. Be prepared for potential early termination fees if cancelling within the 18-month contract period.

How to Cancel Yayzi.co.uk Free Trial

The information provided on Yayzi.co.uk’s homepage does not indicate the offering of a free trial for its broadband or mobile services. The packages listed (900 Plus, 1.2 Gig Pro, 2 Gig Pro, 1.2 Gig Pro+, 2.3 Gig Pro+) are all presented with an “18 month contract” and associated monthly fees. Similarly, the mobile SIM plans are presented with explicit monthly charges.

Therefore, the question of “How to Cancel Yayzi.co.uk Free Trial” is likely not applicable based on the current public information on their main website. Superstrong.co.uk Review

What to Do if You Believe You Have a Free Trial

If a user genuinely believes they signed up for a free trial with Yayzi.co.uk, despite the homepage not mentioning it, they should:

1. Check Their Sign-Up Confirmation: Review the emails and documentation received during the sign-up process. These documents would explicitly state the terms of any trial period, including its duration, services included, and most importantly, how to cancel before being charged.
2. Access “myYayzi” Account: Log into their online Yayzi account. Account dashboards for legitimate services often provide details about active subscriptions, trial statuses, and options to manage or cancel services.
3. Contact Yayzi Customer Support: This is the most direct approach. Users should contact Yayzi’s support team via:
   • Submitting a ticket through their support portal.
   • Sending an email to their customer service address (as provided on the website, likely obfuscated or found in the “Contact Us” section).
   • Clearly state the belief that they are on a free trial and request confirmation of its terms and cancellation procedure.

General Advice for Free Trials (If one were offered)

In a hypothetical scenario where Yayzi or any similar service did offer a free trial, the typical cancellation process would involve:

• Marking Your Calendar: Note the exact end date of the trial period.
• Reviewing Terms: Understand the conditions for cancellation before the trial ends to avoid automatic conversion to a paid subscription.
• Direct Cancellation Method: Most free trials specify a direct method for cancellation, usually within the user’s account settings or via a specific customer service channel for trial users.
• Confirmation: Always seek confirmation of cancellation to ensure no charges are applied.

Given the current information, prospective Yayzi.co.uk customers should assume they are entering into an 18-month contract with monthly charges from the outset, as no free trial is advertised on their primary promotional pages.

Yayzi.co.uk Pricing

Yayzi.co.uk provides a clear and structured pricing model for its broadband and mobile services. The pricing is transparently laid out on the homepage, allowing potential customers to quickly compare different packages and understand associated costs.

Broadband Package Pricing Structure

All broadband packages are offered on an 18-month contract basis, which is a common practice among UK ISPs. The pricing varies primarily based on the advertised download and upload speeds, as well as the type of router provided and whether a setup fee applies. Stonecare4u.co.uk Review

Here’s a breakdown of their primary broadband offerings:

1. 900 Plus

   • Monthly Price: £35.00 /month
   • Download Speed: 900Mbps
   • Upload Speed: 900Mbps (Symmetrical in GPON Areas, otherwise stated as 900Mbps)
   • Router: Free yFi 6 Router (1Gbps capable router, TP-Link EX230v)
   • Setup Fee: No Setup Fee, Free installation & router
   • Expected WiFi Speed: 300 – 500Mbps
   • Speed Guarantee (wired): 700 Mbps

2. 1.2 Gig Pro

   • Monthly Price: £39.00 /month
   • Download Speed: 1.2Gbps
   • Upload Speed: 1Gbps (GPON Areas Only)
   • Router: WiFi 6 Pro Router (2.5Gb Capable Router, TP-Link EX820v)
   • Setup Fee: £99 Pro Setup Fee (One-off setup fee, covers router and MultiGig-capable ONT)
   • Expected WiFi Speed: 500 – 900Mbps
   • Speed Guarantee (wired): 900 Mbps
   • Static IP Address: Included in plan

3. 2 Gig Pro

   • Monthly Price: £50.00 /month
   • Download Speed: 2Gbps
   • Upload Speed: 1Gbps (GPON Areas Only)
   • Router: WiFi 6 Pro Router (2.5Gb Capable Router, TP-Link EX820v)
   • Setup Fee: £99 Pro Setup Fee (One-off setup fee)
   • Expected WiFi Speed: 500 – 900Mbps
   • Speed Guarantee (wired): 1.9 Gbps
   • Static IP Address: Included in plan

4. 1.2 Gig Pro+ Kitchenandbedroomdoors.co.uk Reviews

   • Monthly Price: £39.00 /month
   • Download Speed: 1.2Gbps
   • Upload Speed: 1.2Gbps (XGS-PON Areas)
   • Router: WiFi 6 Pro Router (2.5Gb Capable Router, TP-Link EX820v)
   • Setup Fee: £99 Pro Setup Fee (One-off setup fee)
   • Expected WiFi Speed: 500 – 900Mbps
   • Speed Guarantee (wired): 900 Mbps
   • Static IP Address: Included in plan

5. 2.3 Gig Pro+

   • Monthly Price: £50.00 /month
   • Download Speed: 2.3Gbps
   • Upload Speed: 2.3Gbps (XGS-PON Areas)
   • Router: WiFi 6 Pro Router (2.5Gb Capable Router, TP-Link EX820v)
   • Setup Fee: £99 Pro Setup Fee (One-off setup fee)
   • Expected WiFi Speed: 500 – 900Mbps
   • Speed Guarantee (wired): 1.9 Gbps
   • Static IP Address: Included in plan

Key Pricing Highlights:

• No In-Contract Price Rises: This is a significant competitive advantage, offering price stability for the entire 18-month contract duration.
• Static IP Option: For the 900 Plus package, a static IP address costs an extra £2/month. For Pro and Pro+ packages, it’s included.
• “Boost” Feature: All Pro plans include the “Boost” feature, allowing users to upgrade or downgrade their plan on demand without needing a new contract. This provides flexibility within the fixed-term agreement.

Mobile SIM Plan Pricing

Yayzi also offers SIM-only mobile plans with additional benefits for broadband customers.

1. Unlimited Plan

   • Monthly Price: £20.00 /month
   • UK Data: Unlimited
   • Data Roaming: 20GB
   • UK Calls & Messages: Unlimited (Inc. unlimited roaming)
   • Broadband Customer Discount: 10% discount for broadband customers

2. 100GB Plan Passmoregroup.co.uk Reviews

   • Monthly Price: £15.00 /month
   • UK Data: 100GB
   • Data Roaming: 20GB
   • UK Calls & Messages: Unlimited (Inc. unlimited roaming)
   • Broadband Customer Discount: Applies

3. 10GB Plan

   • Monthly Price: £12.50 /month
   • UK Data: 10GB
   • Data Roaming: 10GB
   • UK Calls & Messages: Unlimited (Inc. unlimited roaming)
   • Broadband Customer Discount: Applies

Key Mobile Pricing Highlights:

• No Hidden Fees: Yayzi explicitly states “No hidden fees, no surprises—just straightforward plans.”
• Roaming Inclusion: Generous roaming allowances for both data and calls/messages are a plus for those who travel within eligible zones.
• Discount for Broadband Customers: This incentivises bundling services, offering a slight cost saving for loyal customers.

Overall, Yayzi.co.uk’s pricing strategy appears competitive for the speeds and technology offered, particularly given the “No in Contract Price Rises” guarantee. The tiered approach allows customers to choose a plan that fits their speed and budget requirements, with the added flexibility of the “Boost” feature for Pro plans. The mobile plans also offer good value, especially with the bundled discount.

Yayzi.co.uk vs. Competitors

Comparing Yayzi.co.uk to its competitors in the UK broadband market reveals its unique positioning, primarily driven by its focus on MultiGig full fibre speeds and certain customer-friendly policies. The competitive landscape for broadband in the UK is diverse, ranging from established giants to niche full fibre providers.

Key Differentiators of Yayzi.co.uk

1. MultiGig Focus: Yayzi’s most significant differentiator is its emphasis on speeds far exceeding the typical 100-500Mbps often offered by many standard fibre providers. Offering up to 2.3 Gbps puts them in direct competition with a select few providers who offer similar cutting-edge speeds. Orderwork.co.uk Review

   • Comparison: Most legacy providers (e.g., BT, Sky, TalkTalk) still have a large customer base on FTTC (Fibre-to-the-Cabinet) or lower FTTP speeds. While some are rolling out 1Gbps and faster, Yayzi is squarely aimed at the absolute top end of the market.
   • Data Point: As of Q1 2024, only a small percentage of UK homes subscribe to speeds exceeding 1 Gbps, making Yayzi a player in an emerging, high-demand segment.

2. No In-Contract Price Rises: This policy is a strong competitive advantage. Many major UK ISPs (e.g., BT, Virgin Media, Sky, EE, TalkTalk) implement annual inflation-linked price increases, often CPI + 3.9%, which can significantly inflate bills during a contract.

   • Comparison: This transparent pricing sets Yayzi apart, offering financial certainty that many competitors do not. This is a crucial factor for budget-conscious consumers.

3. Flexible “Boost” Feature: The ability to upgrade/downgrade speeds on demand without a new contract is quite rare among UK ISPs.

   • Comparison: Most providers require customers to commit to a specific speed tier for the duration of their contract, with changes often necessitating a new contract or incurring fees. Yayzi’s “Boost” offers unparalleled flexibility.

4. Reliance on Wholesale Full Fibre Networks: Yayzi operates as an “alt-net” (alternative network) provider, utilising the infrastructure of companies like CityFibre, MS3, Freedom Fibre, and Nexfibre.

   • Comparison: This differs from vertically integrated giants like BT (Openreach) or Virgin Media O2 (which owns its network). While allowing rapid rollout without massive infrastructure investment, it means Yayzi’s availability is tied to the footprint of these wholesale networks, which are expanding but not yet universal. Legacy providers often have broader but slower network coverage.

Direct Competitors (Offering Full Fibre and/or MultiGig Speeds)

• Hyperoptic: A direct competitor in the full fibre space, primarily focused on urban apartment blocks. Offers symmetrical speeds up to 1Gbps, and increasingly beyond. Key difference: Hyperoptic builds its own network within buildings, whereas Yayzi relies on wholesale networks.

  • Yayzi vs. Hyperoptic: Yayzi potentially offers higher peak speeds (2.3Gbps vs. Hyperoptic’s 1Gbps in many areas) and wider coverage if the underlying wholesale networks are more extensive in a given region. Hyperoptic often excels in building-specific service.

• Community Fibre: A major full fibre provider exclusively in London, known for its ultra-fast speeds (up to 3Gbps) and competitive pricing. They own their network. Drivejohnsons.co.uk Reviews

  • Yayzi vs. Community Fibre: For Londoners, Community Fibre offers comparable or even higher speeds than Yayzi in specific areas, often at very competitive price points. Yayzi’s non-London UK coverage could be an advantage outside the capital.

• Gigaclear: Focuses on bringing full fibre to rural and hard-to-reach areas. Offers speeds up to 900Mbps.

  • Yayzi vs. Gigaclear: Both are “alt-nets” targeting fibre, but Gigaclear specifically champions rural rollout. Yayzi’s offering is more general, dependent on the wholesale network’s reach.

• BT Fibre (e.g., Full Fibre 900): BT, through Openreach’s fibre network, offers speeds up to 900Mbps and higher in some locations.

  • Yayzi vs. BT: Yayzi often offers faster max speeds and the “No In-Contract Price Rises” guarantee. BT benefits from massive brand recognition, broader legacy network availability, and extensive bundled services (TV, mobile).

• Virgin Media O2: Offers multi-gig services (e.g., Gig1 at 1.1Gbps, and their new 2Gbps service in some Nexfibre areas). Uses its own coaxial cable network that offers fibre to the street cabinet, plus Nexfibre for direct fibre to the home.

  • Yayzi vs. Virgin Media O2: Both are pushing multi-gig. Yayzi’s “No In-Contract Price Rises” is a strong counter-point to Virgin’s typical annual price increases. Virgin often has a wider existing footprint in areas they serve.

General Competitors (Broader UK Market)

• Sky, TalkTalk, Plusnet, Vodafone: These providers offer a range of ADSL and fibre services, including FTTC and some FTTP.
  • Yayzi vs. General Competitors: Yayzi typically offers significantly faster speeds (especially symmetrical) and modern fibre-only connections where available, often at competitive price points for the performance. These general competitors rely more on the Openreach network and often cater to a wider, more diverse market with lower speed tiers.

In summary, Yayzi.co.uk positions itself as a premium, high-speed fibre provider for the digitally demanding household, with a strong emphasis on transparent pricing and customer flexibility. Its main challenge is availability, as its reach is limited by the underlying wholesale fibre network build-out. Where available, it offers a compelling alternative to both legacy providers and other “alt-nets” through its speed, pricing certainty, and innovative features.

Yayzi.co.uk FAQ

How fast is Yayzi.co.uk broadband?

Yayzi.co.uk offers “stupidly fast broadband” with speeds ranging from 900Mbps up to 2.3 Gbps for downloads, depending on the package you choose and your area’s fibre technology (GPON or XGS-PON). Upload speeds can also be symmetrical, matching the download speeds on XGS-PON.

What kind of internet technology does Yayzi.co.uk use?

Yayzi.co.uk exclusively uses Full Fibre (Fibre-to-the-Premises, FTTP) technology, meaning 100% fibre optic cables run directly to your home. They operate on the networks of major fibre infrastructure providers like CityFibre, MS3, Freedom Fibre, and Nexfibre.

Are there any setup fees for Yayzi.co.uk?

For the 900 Plus package, there is no setup fee. However, for the higher-tier Pro and Pro+ packages (1.2 Gig Pro, 2 Gig Pro, 1.2 Gig Pro+, 2.3 Gig Pro+), there is a one-off “Pro Setup Fee” of £99, which covers the cost of the advanced yFi 6 Pro router and a MultiGig-capable Optical Network Terminal (ONT).

Does Yayzi.co.uk have a contract?

Yes, all of Yayzi.co.uk’s broadband packages come with an 18-month contract.

Will my Yayzi.co.uk broadband price increase during the contract?

No, Yayzi.co.uk explicitly states “No in Contract Price Rises,” meaning the monthly price you sign up for will remain fixed for the entire 18-month contract duration.

What kind of router does Yayzi.co.uk provide?

Yayzi.co.uk provides modern Wi-Fi 6 routers. The 900 Plus package includes the yFi 6 Router (TP-Link EX230v), while Pro and Pro+ packages receive the more advanced yFi 6 Pro Router (TP-Link EX820v), which is 2.5Gb capable.

What are the expected Wi-Fi speeds with Yayzi.co.uk?

Expected Wi-Fi speeds vary depending on the router. The yFi 6 Router offers 300-500Mbps, and the yFi 6 Pro Router offers 500-900Mbps. It’s important to note that actual Wi-Fi speeds are typically slower than wired connections and depend on various in-home factors.

Does Yayzi.co.uk offer a speed guarantee?

Yes, Yayzi.co.uk offers a speed guarantee for wired connections. If they can’t restore your expected wired speeds within 60 days of you reporting a problem, you are eligible to claim £20 compensation.

Can I get a static IP address with Yayzi.co.uk?

Yes, you can get a static IP address. For the 900 Plus package, it’s an additional £2/month. For all Pro and Pro+ packages, a static IP address is included in the plan.

What is the “Boost” feature?

The “Boost” feature, available with Pro plans, allows you to upgrade or downgrade your broadband speed plan on demand, even within your 18-month contract, without needing to sign a new contract. This offers flexibility to adapt your speed to your needs.

Does Yayzi.co.uk offer mobile phone plans?

Yes, Yayzi.co.uk offers SIM-only mobile plans with Unlimited, 100GB, and 10GB UK data options. These plans include generous data roaming and unlimited UK calls and messages.

Are there discounts for bundling broadband and mobile with Yayzi.co.uk?

Yes, broadband customers receive a 10% discount on Yayzi.co.uk’s mobile SIM plans.

Does Yayzi.co.uk sell mobile handsets?

Yes, Yayzi.co.uk offers “eco-friendly reboxed phones” (refurbished devices) in partnership with “reboxed,” allowing customers to purchase pre-owned smartphones like iPhones and Samsung Galaxies.

How can I check if Yayzi.co.uk is available in my area?

You can check availability by clicking the “Check availability” button prominently displayed on the Yayzi.co.uk homepage, which will direct you to enter your postcode and address.

What customer support options does Yayzi.co.uk provide?

Yayzi.co.uk offers customer support via a ticket submission system, email for non-customers, and an existing customer login portal (“myYayzi”). They also encourage users to talk with their experts for product advice.

What is the referral program at Yayzi.co.uk?

Yayzi.co.uk has a “Refer & Get a Free Month” program where you can earn a free month of broadband for every person who joins Yayzi through your unique referral link. There’s no limit to how many people you can refer.

Is Yayzi.co.uk suitable for gaming and streaming?

Yes, with its high-speed full fibre connections (up to 2.3 Gbps), strong and reliable connections, and Wi-Fi 6 routers, Yayzi.co.uk is designed to easily cope with intense online gaming, multiple 4K/8K streaming, and extensive remote working demands.

What is the difference between GPON and XGS-PON areas?

GPON (Gigabit Passive Optical Network) typically supports speeds up to 2.5 Gbps download and 1.25 Gbps upload, meaning higher upload speeds may not be symmetrical. XGS-PON (10 Gigabit Symmetrical Passive Optical Network) is a newer standard capable of much higher, symmetrical speeds (up to 10 Gbps in both directions), allowing for higher upload speeds on Yayzi’s top-tier plans.

What happens if my speeds are lower than expected?

If your wired download speed to the hub is lower than expected, Yayzi.co.uk will run diagnostics, and if necessary, send out an engineer to resolve the issue. If speeds can’t be restored within 60 days of reporting, you’re eligible for £20 compensation.

How many devices can I connect to Yayzi.co.uk broadband?

Yayzi.co.uk states that their broadband can easily cope with connecting “more than 75 devices,” making it suitable for modern households with numerous smart home devices, phones, tablets, and computers.