While infinitysleep.co.nz displays pricing for its products, the actual value proposition and trustworthiness of these prices are highly questionable due to the site’s overall lack of legitimacy and transparency. For consumers, pricing isn’t just about the numerical cost; it’s about what you get for that money, including product quality, reliability, customer support, and the assurance of a fair transaction. When these latter elements are missing or compromised, even seemingly competitive prices become a significant risk, as the potential for financial loss or receiving a substandard product far outweighs any initial savings.
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Infinitysleep.co.nz Review & First Look
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Infinitysleep.co.nz Pros & Cons
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Apparent Pricing Structure
The website’s pricing might appear straightforward on the surface, mimicking legitimate online stores.
- Listed Product Prices: Each product likely has a clearly displayed price in New Zealand Dollars (NZD).
- Sale or Discount Indications: The site might feature “sale” prices, “discounted” items, or compare prices to a supposed “original” price, creating a sense of urgency or a good deal.
- Categorised Pricing: Prices are likely organised by product type (e.g., single, queen, king size mattresses) or by specific models.
- Inclusion of GST: Prices should ideally include GST, as per New Zealand consumer law, though this might not always be explicitly stated.
- Shipping Cost Information: While not always obvious, shipping costs might be calculated at checkout or stated separately, though their accuracy and transparency can be an issue.
Unverified Value and Hidden Risks
The listed prices come with significant hidden risks due to the site’s operational deficiencies.
- Product Quality Uncertainty: There is no reliable way to verify if the products match the described quality or if they are genuine, rendering the price meaningless if the product is inferior or fake. For instance, a “memory foam mattress” from an unknown supplier could be made with unregulated or harmful materials, unlike products with certifications like CertiPUR-US.
- Non-existent After-Sales Support: The price does not account for the almost certain lack of after-sales support, including warranty claims, troubleshooting, or general inquiries. This means the total cost of ownership could be higher if a product fails prematurely and cannot be replaced.
- Risk of Non-Delivery: The most significant risk is that the payment is processed, but the product is never delivered. In such cases, the full price paid is a direct loss, with little to no recourse. Consumer Protection data in New Zealand shows a rising trend of complaints against unidentifiable online sellers.
- Difficulty in Obtaining Refunds: Even if a product is delivered but is faulty or incorrect, the lack of clear return policies and responsive customer service makes obtaining a refund highly improbable.
- Potential for Hidden Fees: While not always evident upfront, there’s a risk of unexpected charges or difficulties in understanding the final cost at checkout without transparent breakdown.
Comparison to Legitimate Alternatives (General Pricing Trends)
When comparing infinitysleep.co.nz’s apparent pricing to legitimate alternatives, consider the added value and security offered by the latter.
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- Established Brands (e.g., Sleepyhead, Sealy): These brands generally have higher price points (e.g., NZD $800 – $6000+ for a queen mattress) but offer verified quality, extensive warranties (typically 5-10+ years), and robust customer support. The price reflects investment in R&D, quality materials, and brand reputation.
- Online-First Retailers (e.g., Ecosa, Napp): These brands often offer competitive pricing (e.g., NZD $700 – $2000 for a queen mattress) by cutting out traditional retail overheads. Their value lies in their 100-night sleep trials, clear return policies, and direct-to-consumer model with strong online support. For instance, Ecosa offers a 15-year warranty on their mattresses.
- Major Retailers (e.g., Harvey Norman, Briscoes): Prices vary significantly based on brand and sales (e.g., NZD $500 – $3000+). Their value comes from the ability to try products in-store, established financing options, and the backing of a large corporate entity for consumer protection.
- The “Price Trap”: A seemingly low price on an unreliable site can be a “price trap,” enticing consumers with a deal that ultimately leads to frustration and financial loss rather than actual savings. Consumers in New Zealand reported over $25 million lost to scams in 2022, with a significant portion related to online purchases.
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