Urbanwave.co.za Review

Based on looking at the website, Urbanwave.co.za appears to be a legitimate internet service provider based in Johannesburg, South Africa, offering both wireless and fibre internet solutions. The site provides essential contact information, business registration details, and regulatory compliance. However, a thorough review reveals areas where transparency and direct information regarding their services could be significantly improved for a better user experience and trust-building.

Overall Review Summary:

• Business Legitimacy: Appears legitimate with registration numbers and physical address.
• Contact Information: Readily available phone numbers and email.
• Service Clarity: Lacks detailed service plans, pricing, and coverage maps on the homepage.
• Transparency: Good on legal policies, but light on service specifics.
• User Experience: Navigation is straightforward, but critical information is missing.
• Ethical Considerations: As an internet service provider, the core service is permissible, but the lack of detailed service terms upfront means users need to dig deeper into the ‘Terms & Conditions’ to ensure no hidden clauses conflict with ethical principles.
• Recommendation: Proceed with caution; more research into specific service plans is required before committing.

While Urbanwave.co.za presents itself with key legal and contact information, the lack of readily accessible service details, such as specific internet packages, speeds, and pricing, is a significant drawback. Most reputable ISPs prominently display these details to allow potential customers to make informed decisions swiftly. Without this, users are left to infer or contact the company directly, which can be a barrier to entry. The website’s adherence to the ISPA Code of Conduct and its ICASA licensing are strong indicators of its legitimacy, yet the user’s journey to understand what they are buying remains incomplete on the main pages. This necessitates a more in-depth inquiry into their offerings.

Here are some alternatives to consider for internet services in South Africa, focusing on reputable providers known for their transparency and comprehensive service offerings:

• Afrihost

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  • Key Features: Wide range of fibre and wireless packages, competitive pricing, excellent customer support, data top-ups.
  • Average Price: Varies widely based on speed and data, from R300 to R1500+ per month.
  • Pros: Reputable, clear pricing, good support, often has promotions.
  • Cons: Some users report occasional network congestion during peak hours.

• Openserve Fibre

  • Key Features: Wholesale fibre network provider, robust infrastructure, high reliability, multiple ISP choices.
  • Average Price: Dependent on the ISP you choose, as Openserve is the backbone.
  • Pros: Extremely reliable, widespread coverage, many ISPs offer services over their network.
  • Cons: Not a direct-to-consumer ISP; you still need to choose a retail provider.

• Vumatel Fibre

  • Key Features: Leading fibre network operator, known for rapid deployment in residential areas, high-speed options.
  • Average Price: Similar to Openserve, depends on the retail ISP.
  • Pros: Fast installation, reliable service, competitive speeds.
  • Cons: Coverage is extensive but not universal, still expanding.

• Webafrica

  • Key Features: Variety of fibre and DSL packages, uncapped options, decent customer service.
  • Average Price: R400 – R1600+ per month for uncapped fibre.
  • Pros: User-friendly website, often good deals, straightforward sign-up process.
  • Cons: Customer support can be inconsistent at times.

• Rain

  • Key Features: Specialises in 5G and LTE-A fixed wireless internet, uncapped options, plug-and-play setup.
  • Average Price: R479 – R699 per month for uncapped 5G.
  • Pros: Easy to set up, good for areas without fibre, uncapped data.
  • Cons: Performance depends heavily on network coverage and signal strength, can be inconsistent.

• Cool Ideas

  • Key Features: Renowned for excellent technical support and network performance, caters to both residential and business users.
  • Average Price: R500 – R2000+ per month for fibre.
  • Pros: Top-tier support, highly stable connection, less contention.
  • Cons: Slightly higher pricing than some budget providers.

• Telkom

  • Key Features: Long-standing provider, offers ADSL, fibre, and LTE services, wide national footprint.
  • Average Price: R300 – R1500+ depending on technology and package.
  • Pros: Extensive infrastructure, various service options.
  • Cons: Customer service can be challenging, legacy infrastructure issues in some areas.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Urbanwave.co.za Review & First Look

When first landing on Urbanwave.co.za, the immediate impression is one of simplicity and a clear focus on internet solutions. The layout is clean, and the primary navigation elements are easily identifiable: “Home,” “Wireless Internet,” “Fibre Internet,” and “Contact us.” This straightforward structure suggests a user-friendly experience. However, a “first look” also highlights immediate gaps. While the core services are mentioned, there’s a noticeable absence of specific product details, such as internet speeds, data caps (if any), and crucially, pricing plans directly on these main pages. This requires a deeper dive to understand their offerings comprehensively.

Initial Impressions and Usability

The website’s design is functional rather than flashy. It loads quickly, which is a good sign for an internet service provider. The contact information, including phone numbers and email address, is prominently displayed at the top, facilitating easy communication. This is a crucial element for any service-based business, indicating responsiveness and accessibility. The office and support hours are also clearly stated, setting expectations for customer interaction. From a usability perspective, the site is easy to navigate, with a logical flow that directs users to the main categories of their services.

Missing Critical Information

Despite the clear layout, the immediate missing pieces are substantial. For instance, clicking on “Wireless Internet” or “Fibre Internet” doesn’t instantly reveal a matrix of packages, speeds, and prices. This is a significant deviation from industry best practices, where ISPs typically provide transparent tables comparing their offerings. Potential customers expect to quickly compare value propositions without needing to make a phone call or send an email. This omission could lead to user frustration and may prompt them to seek providers who offer this information upfront.

Trust Signals and Professional Affiliations

On the positive side, Urbanwave.co.za does include strong trust signals. They proudly state their membership with ISPA (Internet Service Providers’ Association) and their adherence to the ISPA Code of Conduct. This is a significant indicator of legitimacy and commitment to ethical practices within the South African internet industry. Furthermore, the inclusion of their VAT and Registration numbers, physical address, network license details (AS Number, Teraco peering details), and ICASA Licencing information demonstrates a high level of transparency regarding their legal and operational standing. The mention of the Film and Publication Board registration (FPB8/2022/233197) is also a good sign, indicating compliance with content regulations.

Urbanwave.co.za Pros & Cons

A balanced review requires looking at both the strengths and weaknesses. Urbanwave.co.za has several commendable aspects, particularly concerning its legal and regulatory compliance, but also notable areas where it falls short, especially in direct customer information. Have2have.co.za Review

Pros of Urbanwave.co.za

Urbanwave.co.za has laid a solid foundation in terms of its operational transparency and regulatory adherence.

• Regulatory Compliance: The website clearly states its ICASA licensing (1240/CECNS/MAR/2019, 1240/CECS/MAR/2019, 2373/CECNS/DEC/2022, 2373/CECS/DEC/2022) for different regions (City of Johannesburg, Sedibeng). This is crucial for any legitimate ISP in South Africa, demonstrating that they operate within the legal framework.
• Industry Association Membership: Being a “proud member of ISPA and uphold the ISPA Code of Conduct” (as linked to ispa.org.za/code-of-conduct/) is a strong trust signal. ISPA membership indicates adherence to industry standards, consumer protection, and dispute resolution mechanisms. This provides a layer of assurance for potential customers.
• Transparent Business Information: The presence of the business name (Urban Wave Internet Solutions), VAT No (4840293932), Reg No (2019/022230/07), and a physical address (84 Main Street Walkerville Johannesburg 1876) enhances credibility. This information is vital for verifying the company’s existence and legal standing.
• Clear Contact Details and Hours: Providing multiple phone numbers (010 500 1728, 010 500 1734) and an email address ([email protected]), along with detailed office and support hours, makes it easy for customers to reach out. The extended support hours (8:00am – 20:00pm, Monday to Sunday) are particularly appealing for technical assistance.
• Accessibility of Legal Documents: Direct links to the “Acceptable Use Policy,” “Terms & Conditions,” and “Privacy Policy” are easily accessible. This is a good practice, ensuring users can review the contractual obligations and data handling practices before committing to a service.

Cons of Urbanwave.co.za

Despite the pros, the website has significant shortcomings that could deter potential customers and raise questions about user-friendliness.

• Lack of Detailed Service Plans and Pricing: This is the most critical omission. The website lacks clear tables or lists detailing specific wireless and fibre internet packages, including speeds (e.g., 10 Mbps, 50 Mbps, 100 Mbps), data caps (if any, though most fibre is uncapped), and monthly pricing. This forces prospective customers to contact them directly for basic information, creating an unnecessary hurdle.
• Absence of Coverage Maps: For an internet service provider, especially one offering wireless, a coverage map is essential. Without it, users cannot ascertain if services are available in their specific geographical area. This leaves a significant uncertainty for potential customers.
• Limited Service Descriptions: While “Wireless Internet” and “Fibre Internet” are mentioned, the descriptions of these services are very generic. There’s no elaboration on the technology used, the benefits of each, or any unique selling propositions. This makes it difficult for a user to differentiate Urbanwave from other providers.
• No Online Sign-Up or Self-Service Portal Indication: The website doesn’t appear to offer an immediate online sign-up process or even hint at a customer self-service portal for managing accounts. This could be a significant disadvantage in an age where instant digital transactions and account management are standard expectations.
• Generic Website Design: While functional, the website’s design is very basic and lacks modern aesthetic elements or interactive features that might enhance user engagement. It feels somewhat dated, which might subtly affect perception of the company’s innovation and customer focus.
• No Customer Reviews or Testimonials: The absence of any customer testimonials or a review section means potential clients cannot see social proof of service quality. This is a common feature on reputable business websites to build trust and demonstrate customer satisfaction.
• No FAQ Section on the Website: A dedicated FAQ section would significantly reduce the need for customers to contact support for common queries, improving efficiency and customer satisfaction. Its absence is a missed opportunity.

Urbanwave.co.za Alternatives

Given the identified shortcomings of Urbanwave.co.za, particularly the lack of upfront pricing and service details, it’s wise to consider alternatives that offer more transparency and comprehensive information directly on their platforms. For South African consumers seeking reliable internet services, several established providers excel in this regard, often featuring detailed package comparisons, coverage tools, and online sign-up processes. The following alternatives are well-regarded for their clarity, service range, and customer support, making them strong contenders for those prioritising straightforward decision-making.

Exploring Established Fibre Providers

Many South African Internet Service Providers (ISPs) operate on open-access fibre networks like Openserve, Vumatel, and Frogfoot. This means that while the infrastructure might be the same, the service quality, customer support, and pricing models offered by different ISPs can vary significantly.

• Afrihost Fibre: Afrihost is consistently ranked among the top ISPs in South Africa. They offer a wide array of fibre packages across various networks, with transparent pricing tables, clear speed tiers, and often competitive promotional offers. Their website is intuitive, allowing users to check coverage and sign up easily. For example, they clearly list packages like “Uncapped Pure Fibre 20/20 Mbps” at a specific price, making comparisons effortless. Fhf.co.za Review

  • Key Features: Wide range of fibre packages across major FNOs (Fibre Network Operators), competitive pricing, excellent customer support, data top-ups.
  • Average Price: Varies widely based on speed and data, from R300 to R1500+ per month.
  • Pros: Reputable, clear pricing, good support, often has promotions.
  • Cons: Some users report occasional network congestion during peak hours.

• Webafrica Fibre: Webafrica is another popular choice, known for its user-friendly interface and regular special offers. They provide detailed breakdowns of their fibre packages, including upload and download speeds, monthly costs, and contract terms. Their online coverage checker is also a valuable tool for potential customers.

  • Key Features: Variety of fibre and DSL packages, uncapped options, decent customer service.
  • Average Price: R400 – R1600+ per month for uncapped fibre.
  • Pros: User-friendly website, often good deals, straightforward sign-up process.
  • Cons: Customer support can be inconsistent at times.

Considering Wireless and LTE Alternatives

For areas where fibre is not yet available, or for users seeking a more flexible, plug-and-play solution, wireless and LTE options are crucial. These providers often excel in providing quick deployment and uncapped data solutions, though performance can be more dependent on network coverage.

• Rain 5G and LTE-A: Rain has carved out a niche as a prominent wireless internet provider in South Africa, especially with their 5G and LTE-A offerings. Their website clearly outlines their uncapped fixed wireless options, detailing speeds and monthly costs. They also provide a coverage checker to help users determine service availability in their area. This directness in service information is a significant advantage.

  • Key Features: Specialises in 5G and LTE-A fixed wireless internet, uncapped options, plug-and-play setup.
  • Average Price: R479 – R699 per month for uncapped 5G.
  • Pros: Easy to set up, good for areas without fibre, uncapped data.
  • Cons: Performance depends heavily on network coverage and signal strength, can be inconsistent.

• Telkom LTE: As a long-standing telecommunications provider, Telkom offers extensive LTE coverage across South Africa. Their website details various LTE packages, including capped and uncapped options, with clear pricing and data allowances. They often bundle these with devices, which is convenient for some users.

  • Key Features: Long-standing provider, offers ADSL, fibre, and LTE services, wide national footprint.
  • Average Price: R300 – R1500+ depending on technology and package.
  • Pros: Extensive infrastructure, various service options.
  • Cons: Customer service can be challenging, legacy infrastructure issues in some areas.

Premium Service and Business Focused Alternatives

For users who prioritise top-tier customer service and highly stable connections, or businesses with specific needs, some ISPs stand out for their dedicated support and network quality. Knysnacountryhouse.co.za Review

• Cool Ideas Fibre: Cool Ideas is often praised in online forums and reviews for its exceptional technical support and reliable network performance. While their pricing might be slightly higher than some budget providers, the perceived value in terms of uptime and quick issue resolution is significant. Their website lists their fibre packages and prides itself on customer satisfaction.

  • Key Features: Renowned for excellent technical support and network performance, caters to both residential and business users.
  • Average Price: R500 – R2000+ per month for fibre.
  • Pros: Top-tier support, highly stable connection, less contention.
  • Cons: Slightly higher pricing than some budget providers.

• MWEB Fibre: MWEB is a well-established ISP in South Africa, offering a broad range of internet services. They are known for their comprehensive offerings, including fibre, LTE, and even traditional ADSL. Their website is well-structured, providing clear information on all their packages, making it easy to compare and select a suitable plan.

  • Key Features: Comprehensive range of internet services, including fibre, LTE, and ADSL, often bundling services.
  • Average Price: R350 – R1700+ depending on package and technology.
  • Pros: Established brand, wide service offering, good for bundling.
  • Cons: Customer service can be hit or miss for some users.

• Vox Telecom: Vox provides a wide spectrum of internet solutions, from residential fibre to advanced business connectivity. They are known for their strong customer service and robust network. Their website clearly outlines their various offerings, allowing for easy comparison of business and residential packages.

  • Key Features: Extensive range of internet solutions for both residential and business, including fibre, wireless, and voice.
  • Average Price: R450 – R3000+ (for business solutions).
  • Pros: Strong customer service, comprehensive business offerings, reliable network.
  • Cons: Some residential packages might be pricier than competitors.

When choosing an alternative, it’s always recommended to visit their respective websites, use their coverage checkers, and compare the specific packages that meet your speed and budget requirements. Additionally, reading recent customer reviews on independent platforms can provide valuable insights into their real-world performance and customer support quality.

How to Cancel Urbanwave.co.za Subscription

Based on the information available on Urbanwave.co.za’s homepage, there isn’t a direct, step-by-step guide on how to cancel a subscription. This lack of explicit instruction is a common point of frustration for consumers, as reputable service providers often make cancellation policies clear and accessible. Without a dedicated “How to Cancel” or “FAQ” section addressing this, customers would likely need to refer to the Terms & Conditions (T&C) document or directly contact their support channels. Sadisplayframes.co.za Review

Navigating the Terms & Conditions

The most likely place to find information regarding subscription cancellation is within Urbanwave.co.za’s “Terms & Conditions” document (linked as https://www.urbanwave.co.za/tc). Users would need to carefully read through this lengthy document, typically looking for clauses related to “Termination of Service,” “Cancellation Policy,” “Notice Periods,” or “Refunds.”

• Search for Keywords: Within the T&C document, use your browser’s search function (Ctrl+F or Cmd+F) to look for terms like “cancel,” “terminate,” “notice,” “refund,” “discontinue,” or “subscription.”
• Identify Notice Periods: Most ISPs require a notice period (e.g., 30 days) before cancellation. It’s crucial to identify this period to avoid unexpected charges.
• Penalties or Fees: Check if there are any early termination fees or penalties, especially if you are cancelling before a contract’s minimum term is complete. Data from industry sources often shows that early termination fees for fibre contracts can range from R500 to R2000, depending on the remaining contract period and the provider.
• Equipment Return Policy: The T&C should also detail procedures for returning any leased equipment, such as routers or fibre optic modems. Failure to return equipment might result in additional charges.

Contacting Urbanwave.co.za Directly

Given the absence of an online self-service cancellation process, the most direct and reliable method to cancel a subscription would be to contact Urbanwave.co.za’s customer service.

• Phone Call: The website provides phone numbers: 010 500 1728 or 010 500 1734. Calling during their office hours (8:00am – 16:30pm Monday to Thursday, 8:00am – 15:00pm Friday) would be the most effective approach.
• Email: Sending an email to [email protected] can also serve as a written record of your cancellation request. It is advisable to include your account number, full name, service address, and a clear statement of your intention to cancel. Request a confirmation of cancellation in writing.
• Support Hours: Their support hours (8:00am – 20:00pm, Monday to Sunday) are longer than office hours, suggesting that technical support might also assist with service-related queries including cancellations, though direct account management is often handled by sales or administration during office hours.

Recommended Steps for Cancellation

1. Review T&C: Before making contact, read through the “Terms & Conditions” to understand your contractual obligations and any associated fees or notice periods.
2. Gather Account Information: Have your account number, personal details, and service address ready.
3. Contact Support: Call or email Urbanwave.co.za to initiate the cancellation process. State your intention clearly.
4. Obtain Confirmation: Insist on receiving a written confirmation of your cancellation, including the effective date and any final billing information. This is crucial for your records.
5. Return Equipment: Follow any instructions provided for returning equipment to avoid further charges.

The lack of a transparent, easily accessible cancellation process on the homepage is a disadvantage. In the digital age, consumers expect clear guidelines and often self-service options for managing their subscriptions, including termination. This forces users to expend more effort than necessary to end their service.

Urbanwave.co.za Pricing

Based on the homepage text provided for Urbanwave.co.za, there is no explicit pricing information for their wireless or fibre internet services. This is a significant gap that immediately impacts a potential customer’s ability to make an informed decision. Most modern Internet Service Providers (ISPs) prominently display their various packages, speeds, and associated monthly costs directly on their website’s service pages or dedicated pricing sections. The absence of this critical detail means that any interested party must actively reach out to Urbanwave.co.za to obtain a quote or service plan specifics.

Absence of Pricing Tables or Plans

A typical ISP website would feature a dedicated page for “Wireless Internet” and “Fibre Internet” that includes a breakdown of different tiers. For example, a fibre section might show: Pickfords.co.za Review

• Entry-Level Package: 10 Mbps Download / 10 Mbps Upload at R500/month
• Mid-Tier Package: 50 Mbps Download / 50 Mbps Upload at R800/month
• High-Speed Package: 100 Mbps Download / 100 Mbps Upload at R1000/month
• Premium Package: 200 Mbps Download / 200 Mbps Upload at R1200+/month

Urbanwave.co.za’s homepage provides links to “Wireless Internet” and “Fibre Internet,” but the provided text does not show any such tables or clear indications of what these pages contain regarding pricing. This is a missed opportunity to immediately engage and convert potential customers.

Implications of Undisclosed Pricing

• Increased Customer Effort: Prospective clients are forced to engage in a back-and-forth communication process (phone calls or emails) simply to get basic price comparisons. This adds friction to the customer journey.
• Competitive Disadvantage: In a highly competitive market like South Africa’s ISP landscape, providers who offer transparent, upfront pricing tend to attract more users. Competitors like Afrihost, Webafrica, and Rain clearly list their packages, allowing for quick comparisons.
• Perception of Lack of Transparency: While the company is transparent about its legal registrations, the lack of service pricing can lead to a perception of withholding information, which might deter some users from proceeding.
• Difficulty in Budgeting: Without clear pricing, individuals and businesses cannot easily budget for their internet expenses or compare Urbanwave.co.za’s offerings against their current provider or other alternatives.

How to Obtain Pricing Information

To get pricing details from Urbanwave.co.za, a potential customer would have to:

• Call Directly: Utilise the provided phone numbers (010 500 1728 or 010 500 1734) during their office hours (8:00am – 16:30pm Monday to Thursday, 8:00am – 15:00pm Friday). This is the most direct route for immediate answers.
• Send an Email: Contact [email protected] with specific inquiries about service types, speeds, and costs. It’s advisable to mention your location so they can check service availability and provide accurate quotes.
• Use the “Contact Us” Form: Although not explicitly detailed in the provided text, a typical website would have a “Contact us” page with a form that users can fill out for inquiries.

Industry Benchmarks for Pricing

To give context, typical uncapped fibre internet prices in major South African metros (like Johannesburg) in 2023-2024 range approximately:

• 20 Mbps / 20 Mbps: R400 – R600 per month
• 50 Mbps / 50 Mbps: R600 – R900 per month
• 100 Mbps / 100 Mbps: R800 – R1200 per month
• 200 Mbps / 200 Mbps: R1000 – R1500+ per month

For wireless internet, especially LTE or 5G, uncapped plans can range from R400 to R700 per month, depending on speed and network congestion. Urbanwave.co.za’s pricing would need to fall within these competitive ranges to be attractive to the market. The current lack of this information on their homepage makes it impossible to assess their market competitiveness at a glance.

Urbanwave.co.za vs. Competitors

Comparing Urbanwave.co.za to its competitors in the South African ISP market highlights a few key differences, primarily in how they present information and engage with potential customers. While Urbanwave.co.za appears to be a legitimate and compliant entity, its website strategy differs significantly from market leaders who prioritise transparency and immediate access to service details. Arcmedia.co.za Review

Information Transparency: A Key Differentiator

• Urbanwave.co.za: As noted, the website lacks explicit pricing, detailed service packages (speeds, data caps), and coverage maps on its main pages. This approach requires potential customers to initiate direct contact (phone/email) to gather fundamental information needed for decision-making. While legal and contact information is robust, the user journey for service exploration is incomplete.
• Market Leaders (e.g., Afrihost, Webafrica, Rain): These providers typically excel in information transparency.
  • Detailed Pricing Pages: They feature dedicated sections with clear tables outlining various fibre and wireless packages, including download/upload speeds, monthly costs, and contract terms. For example, Afrihost often showcases specific fibre packages with pricing like “100Mbps Uncapped Fibre for R897 p/m.”
  • Coverage Checkers: Most prominent ISPs integrate interactive coverage maps or address-based checkers directly on their websites, allowing users to instantly verify service availability in their area.
  • Product Descriptions: They provide comprehensive descriptions of their technology (e.g., GPON fibre, 5G fixed wireless), benefits, and suitable use cases.
  • Online Sign-up: Many offer seamless online sign-up processes, allowing users to apply for services directly from the website.

Customer Support and Engagement

• Urbanwave.co.za: Offers clear phone numbers and email for sales and support. The extended support hours (until 8 PM daily) are a strong point, indicating availability for technical issues. However, without an online chat, FAQ, or self-service portal, the avenues for quick query resolution are limited.
• Market Leaders: Often provide multiple customer engagement channels:
  • Live Chat: Instant messaging support for quick queries.
  • Extensive FAQs: Detailed knowledge bases to answer common questions without needing to contact support.
  • Social Media Presence: Active engagement on platforms like Twitter and Facebook for support and updates.
  • Self-Service Portals: Online dashboards where customers can manage their accounts, view usage, and log support tickets.
  • Customer Reviews/Testimonials: Many prominently feature reviews or have sections for customer feedback, building social proof.

Regulatory Compliance and Trust

• Urbanwave.co.za: Strong in this area, displaying ISPA membership, ICASA licensing, and business registration details. This builds foundational trust and legitimacy.
• Market Leaders: Also typically adhere to these standards, with their compliance information often readily available, reinforcing their standing in the industry. The difference lies not in the compliance itself, but in how transparently they present their full service offering alongside it.

Target Audience and Niche

• Urbanwave.co.za: Based on its physical address in Johannesburg and specific ICASA licenses for Johannesburg and Sedibeng, it appears to serve specific regional areas. The focus on direct contact might suggest a more personalised, possibly local, service approach.
• Market Leaders: Tend to operate on a national scale, leveraging extensive infrastructure partnerships to cover a broader geographical footprint. They often cater to a mass market, relying on digital efficiency for customer acquisition and support.

Conclusion:
While Urbanwave.co.za establishes its legitimacy through proper registration and industry affiliations, its website strategy positions it differently from leading competitors. It seems to favour a more traditional, direct-engagement model for sales inquiries rather than providing instant online information. This approach might appeal to customers who prefer direct communication or are located in their specific service areas. However, for the majority of modern internet users who expect immediate access to pricing and service details for comparison, Urbanwave.co.za’s current online presence might be perceived as less convenient or transparent compared to its major competitors. The onus is on the customer to seek out the crucial service information.

Frequently Asked Questions

What is Urbanwave.co.za?

Urbanwave.co.za is an internet service provider (ISP) based in Johannesburg, South Africa, offering both wireless and fibre internet solutions to residential and business customers.

Is Urbanwave.co.za a legitimate company?

Yes, based on the information on their website, Urbanwave.co.za appears legitimate, providing their business name (Urban Wave Internet Solutions), VAT and registration numbers, a physical address, ISPA membership, and ICASA licensing details.

Where is Urbanwave.co.za located?

Urbanwave.co.za’s physical address is 84 Main Street Walkerville, Johannesburg 1876, South Africa.

What types of internet services does Urbanwave.co.za offer?

Urbanwave.co.za offers both wireless internet and fibre internet services. Runcapetown.co.za Review

Does Urbanwave.co.za provide pricing information on its website?

No, the website’s homepage text does not include explicit pricing details for their wireless or fibre internet packages. Customers need to contact them directly for this information.

How can I contact Urbanwave.co.za?

You can contact Urbanwave.co.za by phone at 010 500 1728 or 010 500 1734, or via email at [email protected].

What are Urbanwave.co.za’s office hours?

Office hours are 8:00am – 16:30pm (Monday to Thursday) and 8:00am – 15:00pm (Friday). They are closed on public holidays.

What are Urbanwave.co.za’s support hours?

Support hours are extended, from 8:00am – 20:00pm (Monday to Sunday).

Is Urbanwave.co.za a member of ISPA?

Yes, Urbanwave.co.za is a proud member of ISPA (Internet Service Providers’ Association) and upholds the ISPA Code of Conduct. Spystore.co.za Review

Does Urbanwave.co.za have ICASA licensing?

Yes, Urbanwave.co.za displays multiple ICASA licenses, including (1240/CECNS/MAR/2019) and (1240/CECS/MAR/2019) for City of Johannesburg, and (2373/CECNS/DEC/2022) and (2373/CECS/DEC/2022) for Sedibeng.

Can I find Urbanwave.co.za’s Acceptable Use Policy online?

Yes, a direct link to their Acceptable Use Policy (AUP) is provided on their website.

Are the Terms & Conditions available on the Urbanwave.co.za website?

Yes, the Terms & Conditions are easily accessible via a direct link on their homepage.

Does Urbanwave.co.za have a Privacy Policy?

Yes, a link to their Privacy Policy is available on their website.

Does Urbanwave.co.za provide coverage maps for its services?

Based on the provided homepage text, there is no mention or link to a coverage map for their wireless or fibre services. Bwd.co.za Review

Are there customer reviews or testimonials on Urbanwave.co.za’s website?

No, the provided homepage text does not indicate the presence of customer reviews or testimonials on their website.

How can I cancel my Urbanwave.co.za subscription?

Information on cancelling a subscription is not explicitly detailed on the homepage. You would likely need to refer to their Terms & Conditions or contact their customer support directly via phone or email.

Does Urbanwave.co.za offer uncapped internet packages?

The website text does not specify whether their packages are capped or uncapped. You would need to contact them to inquire about specific package details.

What is Urbanwave.co.za’s AS Number?

Urbanwave.co.za’s AS Number is AS328745.

Does Urbanwave.co.za peer with Teraco?

Yes, the website states they peer with Teraco JHB (AS328745) and Teraco CPT. Sodastream.co.za Review

Does Urbanwave.co.za have Film and Publication Board registration?

Yes, they have a Film and Publication Board registration number: FPB8/2022/233197.