Exteriorbuildingsolutions.co.uk Reviews

Based on checking the website, Exterior Building Solutions exteriorbuildingsolutions.co.uk appears to be a legitimate and well-regarded provider of exterior home renovation services, specializing in roof and wall restorations, roughcasting, and new roof installations across Scotland.

The site highlights positive customer testimonials from Trustpilot, transparent pricing, and a commitment to customer satisfaction, presenting a strong case for their services.

This review aims to dissect what makes their offerings compelling, what to consider, and how their approach aligns with practical, value-driven decisions for homeowners.

Exterior Building Solutions emphasizes protecting and enhancing properties, which is a sound investment for any homeowner.

The focus on durability, energy efficiency, and aesthetic appeal aligns with long-term property stewardship.

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It’s about making smart choices that safeguard your home’s integrity and boost its value, rather than succumbing to quick fixes or trends that lack lasting benefit.

They offer practical solutions that can genuinely improve your living space and provide peace of mind, which, from a holistic perspective, is always a positive outcome.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Exteriorbuildingsolutions.co.uk Review & First Look

Upon first glance, exteriorbuildingsolutions.co.uk presents a clean, professional, and user-friendly interface.

The immediate impression is one of clarity and competence, which is crucial for a service-based business, especially in the home improvement sector.

The website is designed to instill confidence, focusing on their expertise in roughcasting, roofing, and wall coatings.

Initial Website Impressions and Design

The website’s design is intuitive, making it easy for visitors to navigate and find the information they need.

Key elements like “Get a quick quote” and their contact number 0131 203 3797 are prominently displayed, encouraging immediate engagement. Grafterr.com Reviews

• Clear Call to Action: The “Get A Quote!” buttons are strategically placed throughout the site, ensuring users can easily initiate contact or use their online quote calculator.
• Professional Aesthetic: The site uses high-quality imagery and a clean layout, conveying a sense of reliability and professionalism. It avoids clutter, making the user experience smooth and efficient.

Services Offered at a Glance

Exterior Building Solutions clearly outlines its core services, which revolve around protecting and enhancing the external structure of homes.

• Wall Coatings: They offer “stunning wall coatings” that not only enhance aesthetics but also protect against elements. This is a practical solution for homeowners looking to reduce maintenance and improve durability.
• Roughcasting: Their expert roughcasting services aim to safeguard homes from harsh weather while enhancing appearance, combining durability with aesthetic appeal.
• New Roofs & Roof Renovations: This includes investing in new roofs for unmatched protection, energy efficiency, and a stylish upgrade, as well as transforming existing roofs to solidify properties against Scottish weather.
• Comprehensive Coverage: They cover all areas of Scotland, including major cities like Glasgow, Edinburgh, Aberdeen, and Dundee, indicating a wide operational reach.

Trustpilot Reviews and Authenticity

The website heavily features Trustpilot reviews, claiming “100% of the reviews we have received on TrustPilot are five-star.” This is a significant claim that immediately draws attention to their customer satisfaction levels.

• Authenticity Claim: The site explicitly states, “Read our Completely Authentic Trustpilot Reviews,” attempting to pre-empt any skepticism about the validity of their testimonials.
• Customer Testimonials: The displayed reviews, such as those from Martin McSherry, Caroline Clark, and Lisa Bartholomew, provide specific details about work quality, team professionalism, and overall satisfaction. For example, Martin McSherry highlights the work was “completed within three visits” and “looked shabby before, now looks very smart and well-protected.” Caroline Clark praised the “very professional and efficient” tradesman, while Lisa Bartholomew noted the work “took exactly the 3 days promised” and was “first class.”
• Impact of Reviews: These testimonials serve as powerful social proof, suggesting a consistent delivery of high-quality service and customer care. Potential clients can see tangible benefits like improved aesthetics, structural protection, and efficient project completion.

Exteriorbuildingsolutions.co.uk Pros & Cons

Understanding the strengths and potential areas for consideration is crucial for any service.

Based on the information available on their website, Exterior Building Solutions presents several compelling advantages, alongside a few aspects that potential customers might want to investigate further.

Pros: What They Do Well

Exterior Building Solutions highlights numerous benefits, positioning themselves as a reliable and high-quality provider in the Scottish market. Bcmlaw.co.uk Reviews

• 10 Years Complete Satisfaction Guarantee: This is a strong indicator of confidence in their workmanship and materials. A decade-long guarantee provides significant peace of mind for homeowners, assuring them of long-term protection for their investment. It implies that they stand behind their work and are prepared to address any issues that may arise within that period.
• Transparent and Fair Pricing: The website explicitly states “Fair and transparent pricing. No Hidden fees. Ever.” This commitment to upfront costs is highly valuable, as unexpected charges can be a major source of frustration in home improvement projects. Knowing the full cost from the outset helps homeowners budget effectively and avoids unpleasant surprises.
• Timely Project Completion: They promise to “deliver on time and on budget, every time.” This dedication to punctuality and adherence to agreed-upon costs is a significant advantage, particularly in a sector notorious for delays and cost overruns. Efficient project management means less disruption for homeowners.
• Expert, Experienced, Qualified Tradesmen: The company emphasizes the professionalism and skill of its workforce. This is critical for quality outcomes in complex exterior renovations. Experienced tradesmen are more likely to handle unforeseen challenges, work efficiently, and deliver a superior finish.
• High Customer Satisfaction Based on Trustpilot: The website showcases numerous 5-star Trustpilot reviews, with customers praising the quality of work, cleanliness, communication, and the friendly nature of the staff. For instance, customer Christian Brown noted, “The finished result has actually exceeded my expectations, thanks to the expertise of the team.” This consistent positive feedback suggests a strong commitment to client satisfaction.
• Comprehensive Service Range: Offering wall coatings, roughcasting, new roofs, and roof renovations means they can address various exterior needs, potentially streamlining the process for homeowners who might otherwise need to coordinate multiple contractors.
• Wide Geographical Coverage: Operating across all of Scotland, including major cities and surrounding areas, makes their services accessible to a broad customer base. This wide reach demonstrates their capacity and logistical capabilities.
• Online Quote Calculator: The availability of an “online quote calculator” allows for quick, initial estimates without the need for an immediate home visit, providing convenience for potential clients.

Cons: Areas for Consideration

While the website presents a very positive image, potential customers might want to delve deeper into a few areas to ensure a perfect fit for their specific needs.

• “Finance Available From £15 A Week”: While offering finance might seem like a benefit for accessibility, interest-based financing Riba is generally discouraged in Islamic teachings. Homeowners seeking renovation should ideally prioritize saving and paying in cash or explore alternative, Sharia-compliant financing options, such as Murabaha or Musharakah structures, where the financial institution purchases the asset and sells it to the customer at a profit, or enters into a joint venture. Relying on interest-bearing loans can lead to unforeseen financial burdens and is not conducive to long-term financial well-being.
  • Better Alternatives for Financing Home Improvements:
    • Save Up: The most straightforward and Islamically permissible way to finance any large purchase is to save the necessary funds. This avoids debt entirely and promotes financial discipline.
    • Halal Loans/Financing: Seek out Islamic financial institutions that offer Sharia-compliant home improvement loans. These are structured to avoid interest, focusing instead on profit-sharing or ethical trade mechanisms.
    • Takaful: While not directly for financing, opting for Takaful Islamic insurance for your home can protect your investment in a permissible way, avoiding conventional insurance which might involve elements of Riba or gharar excessive uncertainty.
• Limited Online Project Portfolio: While there are glowing testimonials, the website could benefit from a more extensive visual gallery of completed projects. Seeing a diverse portfolio of “before and after” photos could provide a clearer understanding of their aesthetic capabilities and the transformation they deliver.
• Specific Material Details: The website discusses “stunning wall coatings” and “expert roughcasting” but provides limited specific details about the types of materials used, their brands, or their exact specifications. While they are experts, some homeowners might prefer more granular information on the materials to be used on their property.
• Nuance of “100% Five-Star Reviews”: While impressive, a “100% five-star” claim might lead some to wonder about the statistical representation, given the vast number of projects a company of their apparent size would undertake. It’s always wise to check their Trustpilot profile directly to see the full scope of reviews and ensure the data is current and comprehensive.
• No Direct Competitor Comparison: The site focuses solely on its own strengths without offering any comparison to competitors. While this is typical marketing, for a thorough review, understanding their competitive edge against other local providers could be insightful.

Exteriorbuildingsolutions.co.uk Services

Exterior Building Solutions offers a specialized range of services designed to enhance and protect the external envelope of homes in Scotland.

Their offerings are geared towards long-term durability, aesthetic improvement, and increased property value.

Wall Coatings: Protection and Aesthetics

Wall coatings are a significant part of their service portfolio, aimed at both improving the appearance of a property and providing robust protection against the elements.

• Enhanced Aesthetics: The website emphasizes “stunning wall coatings that both enhance the aesthetics of your property.” This suggests a focus on visual appeal, allowing homeowners to customize the look of their homes. This can involve a variety of colors, textures, and finishes.
• Elemental Protection: Beyond beauty, these coatings act as a “protective shield against weather elements.” Scotland’s climate, with its rain and wind, necessitates strong exterior protection. These coatings likely offer:
  • Waterproofing: Preventing moisture ingress, which can lead to dampness, mold, and structural damage.
  • Breathability: While protecting from water, good coatings also allow the walls to breathe, preventing moisture buildup within the structure.
  • Durability: Resistance to cracking, peeling, and fading, ensuring the coating lasts for many years.
  • Insulation Properties: Some modern wall coatings can offer minor thermal benefits, contributing to energy efficiency.
• Long-Term Benefits: Investing in quality wall coatings can lead to reduced maintenance needs over time, saving homeowners money on frequent repainting or repairs.

Roughcasting: Scottish Weather Resilience

Roughcasting is a traditional Scottish building technique, and Exterior Building Solutions highlights its role in safeguarding homes from the region’s harsh weather. Mcauto.co.za Reviews

• Traditional Technique, Modern Application: Roughcasting involves applying a wet dash render, often with small stones, to exterior walls. This creates a highly durable and weather-resistant surface.
• Protection Against Elements: It’s specifically designed to combat “Scotland’s harsh weather,” including:
  • Rain Penetration: The textured surface helps to shed water efficiently, preventing it from soaking into the wall.
  • Wind and Frost Damage: Provides a robust layer that can withstand strong winds and the freeze-thaw cycles common in colder climates.
• Aesthetic Appeal: While primarily protective, roughcasting can also enhance the appearance of a property, offering a classic and robust finish that blends well with traditional Scottish architecture.
• Durability and Longevity: When applied correctly, roughcasting is incredibly long-lasting, providing decades of protection with minimal maintenance.

New Roofs and Roof Renovations: Value and Efficiency

The roofing services offered by Exterior Building Solutions are comprehensive, ranging from full new roof installations to significant renovations of existing structures.

• New Roofs: Investing in a new roof is presented as a way to achieve “unmatched protection, energy efficiency, and a stylish upgrade that adds lasting value to your property.” This involves a complete overhaul, replacing the old roof with new materials.
  • Enhanced Protection: A new roof provides the highest level of defense against leaks, structural damage, and weather ingress.
  • Improved Energy Efficiency: Modern roofing materials and insulation techniques can significantly reduce heat loss, leading to lower energy bills.
  • Increased Property Value: A new roof is a major selling point and a significant investment that boosts the market value of a home.
• Roof Renovations: For roofs that don’t require a full replacement but need significant work, renovations “transform your roof, stun your neighbours, and solidify your property from the Scottish weather.” This could include:
  • Cleaning and Moss Removal: Essential for preventing water retention and preserving tile integrity.
  • Repairs: Addressing damaged tiles, flashing, or structural issues.
  • Coatings: Applying protective coatings to extend the life of existing tiles and improve weather resistance.
  • Structural Integrity: Ensuring the roof remains sound and capable of protecting the property.

Exteriorbuildingsolutions.co.uk Pricing

Understanding the financial aspect of home improvement projects is paramount.

While Exterior Building Solutions emphasizes transparent pricing and offers a “Finance Available From £15 A Week” option, it’s crucial to approach the financing aspect with careful consideration, especially from an ethical standpoint.

Transparent Pricing Policy

The website prominently states, “Fair and transparent pricing. No Hidden fees.

Ever.” This commitment to upfront costs is a significant advantage, as unexpected charges can quickly inflate project budgets and lead to dissatisfaction. Theprintspace.co.uk Reviews

• Quoting Process: They offer two primary ways to get a quote:
  • Online Quote Calculator: This allows for a quick, initial estimate, providing an immediate idea of potential costs without a physical visit. This is convenient for preliminary budgeting.
  • Home Visit and Consultation: For more accurate and detailed quotes, they offer a consultation with their team, which would likely involve a thorough inspection of the property to assess the scope of work, material requirements, and any specific challenges.
• Fixed-Price Contracts: The emphasis on “on time and on budget, every time” suggests they operate with fixed-price contracts once the scope is defined, minimizing financial surprises for the homeowner. This is ideal for managing expectations and ensuring project costs don’t spiral out of control.

Financing Options: A Note of Caution

Exterior Building Solutions advertises “Finance Available From £15 A Week.” While this might seem like a way to make their services more accessible, it’s essential to understand the implications of such financing.

• Interest-Based Financing Riba: Typically, weekly or monthly payment plans offered by companies are structured as interest-bearing loans. From an ethical perspective, engaging in interest Riba is discouraged. Riba is seen as an exploitative practice that can lead to economic imbalance and hardship, as it profits from mere lending of money rather than productive economic activity or shared risk.
• Potential for Debt Accumulation: While a low weekly payment might seem manageable, the cumulative interest over time can significantly increase the total cost of the project. This can lead to long-term debt and financial strain, especially if not managed prudently.
• Lack of Details: The website does not provide specific details about the interest rates, loan terms, or the financial partners involved in their financing options. This lack of transparency means potential customers would need to inquire further, and doing so is crucial to understanding the full financial commitment.

Ethical Alternatives to Conventional Financing

For homeowners seeking to finance home improvements without engaging in interest-based systems, several alternatives align with ethical financial principles:

• Saving and Cash Payment: The most straightforward and recommended approach is to save up the necessary funds and pay for the services outright. This avoids debt entirely and fosters financial independence. It promotes discipline and patience, ensuring that one only undertakes projects they can truly afford.
• Halal Loans/Islamic Financing: Explore institutions that offer Sharia-compliant financing products. These are structured to avoid interest and instead rely on principles like:
  • Murabaha Cost-Plus Financing: The bank purchases the materials or services and then sells them to the customer at a pre-agreed profit margin. The customer pays in installments, but there is no interest charged.
  • Musharakah Partnership: The bank and the customer enter into a joint venture, sharing profits and losses. This is more common for larger assets but can be adapted.
  • Ijara Leasing: The bank buys the asset and leases it to the customer for a fixed period, after which ownership may transfer.
• Community Lending: Consider seeking interest-free loans from family, friends, or community funds, if available and appropriate. These are often based on mutual support and trust.
• Phased Projects: If the entire project is too expensive to pay for upfront, consider breaking it down into smaller, more manageable phases that can be financed through savings as you go. This allows you to tackle critical repairs first and then move on to aesthetic improvements when funds are available.

In summary, while Exterior Building Solutions’ transparent pricing for their services is commendable, their advertised financing option should be approached with caution due to its likely interest-based nature.

Prioritizing ethical financial methods like saving or seeking halal alternatives is always the better, more sustainable choice for homeowners.

Exteriorbuildingsolutions.co.uk Case Studies and Success Stories

The true measure of a company’s performance often lies in the real-world impact of their work. Engwe-bikes-eu.com Reviews

Exterior Building Solutions prominently features testimonials on their website, providing a glimpse into their success stories and the positive experiences of their clients.

While not presented as formal “case studies” with detailed project breakdowns, these reviews serve a similar purpose by illustrating the tangible outcomes of their services.

Anecdotal Evidence from Trustpilot Reviews

The website showcases what it claims are “100% five-star” reviews from Trustpilot, which, if accurate and representative, speaks volumes about customer satisfaction. These aren’t just generic statements.

They often provide specific details that act as mini-case studies.

• Martin McSherry September 2023: This review highlights a complete house renovation where the property “looked shabby before, now looks very smart and well-protected before winter comes.” This demonstrates a successful aesthetic transformation and practical weatherproofing, completed “within three visits,” showcasing efficiency.
• Caroline Clark November 2023: Focuses on a roof replacement project. Key takeaways include “very well organised,” “very professional and efficient tradesman,” and positive feedback from neighbors, suggesting a high standard of work and minimal disruption. This indicates a well-managed project from start to finish.
• Lisa Bartholomew October 2023: Details a wall refurbishment that was “completed in exactly the 3 days promised, and the quality is first class.” This emphasizes adherence to timelines and superior craftsmanship. The mention of “office staff kept us updated” also points to strong communication, a vital aspect of customer service.
• Christian Brown July 2024: This review stands out by stating the “finished result has actually exceeded my expectations” for a roof and wall coating project. This goes beyond mere satisfaction, indicating an exceptional outcome attributed to the “expertise of the team” and their “work ethic and skill.”
• Linda Taylor July 2023: Describes a roof coating project where the area was left “spotless” after cleaning, and the team “went above and beyond with a couple of requests.” This highlights not just the quality of the primary work but also the attention to detail and customer-centric approach.
• Dan P December 2023: Reports positive results for both exterior walls and roof, noting the team was “quick, thorough, tidy, and very pleasant.” The customer feels the new look “definitely adds to the value of my property,” emphasizing the investment return.

Common Themes in Success Stories

Several recurring themes emerge from these testimonials, which collectively form a picture of Exterior Building Solutions’ strengths: Impellus.com Reviews

• Quality of Workmanship: Customers consistently praise the “first class” quality and the “amazing” or “exceeded expectations” results.
• Professionalism of Staff: The tradesmen and office staff are frequently described as “professional,” “efficient,” “friendly,” “polite,” and “hardworking.”
• Efficiency and Timeliness: Projects are often completed within the promised timeframe, with customers noting the speed and thoroughness of the work.
• Cleanliness and Tidiness: Multiple reviews mention the site being left “spotless” or “clean and tidy,” indicating a respectful and responsible approach to working on homeowners’ properties.
• Effective Communication: Customers appreciate being “kept informed” throughout the process, from planning to completion.
• Value Addition: Many customers feel that the work done has significantly enhanced their property’s appearance and value.

What These “Case Studies” Imply

While the website doesn’t offer deep-dive analytical case studies, the consistent positive feedback from various customers across different types of services roofs, walls, roughcasting suggests a strong operational model. These testimonials imply:

• Standardized Quality: They appear to maintain a high standard across different projects and teams.
• Robust Project Management: The ability to deliver “on time and on budget” consistently suggests effective internal processes.
• Customer-Centric Approach: The positive remarks on communication, tidiness, and going “above and beyond” point to a strong focus on client satisfaction.

For potential customers, these anecdotal success stories serve as compelling evidence of the company’s ability to deliver on its promises.

While a visual portfolio with before-and-after comparisons would further solidify these claims, the detailed nature of the written testimonials provides substantial reassurance.

Exteriorbuildingsolutions.co.uk Alternatives

When considering significant home exterior renovations, it’s always wise to explore alternatives to ensure you’re making the best decision for your property and your specific needs.

While Exterior Building Solutions presents a strong offering, the market in Scotland for roofing, roughcasting, and wall coatings is competitive. Fragrancehub.co.uk Reviews

Here are some general alternatives to consider, categorized by their approach or type of service.

1. Local Independent Contractors

Many regions have highly skilled independent contractors or smaller local firms specializing in specific areas like roofing, rendering, or roughcasting.

• Pros: Often more personalized service, potentially lower overheads leading to competitive pricing, direct communication with the tradesperson doing the work. They may have a deep understanding of local building styles and regulations.
• Cons: Availability can be limited, may not offer as comprehensive a guarantee as larger firms, reliance on word-of-mouth for reputation, and less structured project management.
• How to Find Them: Local online directories e.g., yell.com, local search on Google Maps, community groups, and direct recommendations from neighbors who have had similar work done.
• Key Consideration: Always verify their qualifications, insurance, and ask for references. Get multiple quotes and review their past work thoroughly.

2. National or Larger Regional Companies

Beyond Exterior Building Solutions, there are other larger companies that operate across Scotland or the UK, offering similar comprehensive services.

• Pros: Often have well-established processes, substantial guarantees, dedicated customer service teams, and a wider range of resources. They might be able to handle larger, more complex projects.
• Cons: Can sometimes be less flexible, may have higher overheads reflected in pricing, and the personal touch might be less pronounced compared to smaller firms.
• Examples General Types: Companies specializing in general exterior building work, large-scale roofing companies, or rendering specialists. Specific names would require a current market scan for Scotland.
• Key Consideration: Research their online reviews Trustpilot, Google Reviews, etc., check their company registration details, and understand their contract terms and warranty specifics.

3. Specialized Roofing Companies

If your primary need is a new roof or extensive roof renovation, focusing on companies that exclusively specialize in roofing might be an option.

• Pros: Deep expertise in all roofing materials and techniques, likely to be up-to-date on the latest industry standards and energy-efficient solutions for roofs.
• Cons: May not offer wall coating or roughcasting services, requiring you to hire multiple contractors for different aspects of your exterior renovation.
• Key Consideration: Ask about their specific experience with your type of roof e.g., slate, tile, flat roof and their warranty on materials and labor.

4. Specialized Rendering and Wall Coating Companies

Similarly, if wall protection and aesthetics are your main concern, companies specializing in various types of rendering e.g., silicone renders, monocouche, traditional sand and cement and wall coatings could be an alternative. Frpmoto.com Reviews

• Pros: Extensive knowledge of different coating types, their benefits, and suitability for various substrates and climates.
• Cons: Might not handle roofing needs, leading to fragmented project management if you need both.
• Key Consideration: Inquire about the lifespan of their coatings, their breathability, and the preparation work involved, as proper surface prep is crucial for longevity.

5. DIY or Phased Approach with professional consultation

For homeowners with some practical skills or those on a tight budget, a phased approach or even limited DIY work could be an option, but only for minor cosmetic work and never for structural or critical protective elements like roofing or major wall repairs.

• Pros: Cost savings on labor for very minor tasks.
• Cons: High Risk for Major Work: Exterior structural work roofs, roughcasting, major wall repairs requires specialized skills, safety equipment, and permits. Incorrectly executed work can lead to significant structural damage, leaks, safety hazards, and voided insurance. Not recommended for anything beyond very minor, non-structural aesthetic touches.
• Key Consideration: Always consult professionals for critical exterior elements. For minor maintenance, ensure you have the right tools, knowledge, and safety precautions.

How to Evaluate Alternatives:

When comparing Exterior Building Solutions with any alternative, consider these factors:

• Comprehensive Quotes: Get detailed, written quotes from at least three different providers, ensuring they cover the same scope of work, materials, and guarantees.
• References and Portfolios: Ask for customer references and review their past work, ideally in person if possible.
• Insurance and Certifications: Ensure the company is fully insured public liability, employer’s liability and that their tradesmen hold relevant certifications e.g., for working at heights, specific material applications.
• Guarantees and Warranties: Compare the length and scope of their guarantees on both labor and materials.
• Communication and Professionalism: How responsive are they to your inquiries? Do they communicate clearly and professionally? This often reflects their project management style.
• Payment Schedule: Understand their payment terms. Reputable companies usually require a deposit and then staged payments, with the final payment upon satisfactory completion. Avoid companies demanding full upfront payment.

By thoroughly researching and comparing alternatives, homeowners can make an informed decision that best meets their needs, budget, and long-term property goals.

How to Cancel Exteriorbuildingsolutions.co.uk Service

Since Exterior Building Solutions provides renovation and installation services rather than a subscription, the concept of “cancelling a subscription” doesn’t directly apply.

Instead, the process would involve cancelling a contract for services that have been agreed upon but not yet fully rendered, or dealing with dissatisfaction post-completion. Afew-store.com Reviews

The approach to cancelling or altering a service agreement with Exterior Building Solutions or any similar contractor would typically fall under contract law and consumer rights regulations. Here’s how one might navigate such a situation:

Before Work Commences: Cooling-Off Period & Contract Review

Most reputable contractors and consumer protection laws provide a “cooling-off” period, especially for contracts signed in the home known as off-premises contracts.

• Understanding the Contract: Before signing, always read the contract thoroughly. Pay close attention to clauses related to:
  • Cancellation Policy: What are the terms if you decide to cancel before work starts? Are there any cancellation fees?
  • Deposit Refund: What happens to your deposit if you cancel?
  • Start and End Dates: Clear timelines for the project.
  • Scope of Work: A detailed breakdown of what will be done.
  • Payment Schedule: When payments are due.
  • Dispute Resolution: How disagreements are handled.
• Cooling-Off Period UK Consumer Rights:
  • For contracts signed in your home, or off-premises, you generally have a 14-day “cooling-off” period under the Consumer Contracts Information, Cancellation and Additional Charges Regulations 2013.
  • During this period, you typically have the right to cancel without penalty and receive a full refund of any deposits paid, provided work hasn’t started with your explicit agreement within that period.
  • Action: If you wish to cancel within this period, you must notify Exterior Building Solutions in writing email or letter clearly stating your intention to cancel. Keep a copy of your notification and proof of sending.
• Cancellation Beyond Cooling-Off Period Pre-Commencement:
  • If you cancel after the cooling-off period but before work has commenced, the contract’s specific terms will apply.
  • Potential Charges: The company may be entitled to retain a portion of your deposit or charge a cancellation fee to cover administrative costs, materials ordered, or lost business. This should be outlined in the contract.
  • Negotiation: It’s worth contacting them directly to discuss your situation. They may be willing to be flexible, especially if they haven’t incurred significant costs. Always try to reach an amicable solution.
  • Action: Send a formal written cancellation notice, referencing your contract, and be prepared to discuss any potential charges.

During Work in Progress: Breach of Contract or Dissatisfaction

If you are considering stopping work while it’s in progress, this is a more complex situation and usually stems from a serious issue.

• Identify the Problem:
  • Quality Issues: Is the work not up to standard?
  • Delays: Are there significant, unexplained delays?
  • Deviation from Contract: Are they doing something different from what was agreed upon?
  • Safety Concerns: Are they working unsafely?
• Communication is Key:
  • Document Everything: Take photos/videos of issues. Keep a detailed log of dates, times, and conversations.
  • Formal Communication: Raise your concerns immediately and formally with Exterior Building Solutions, preferably in writing email. Clearly state the problem and what you expect as a resolution e.g., rework a section, stick to the timeline.
  • Allow Rectification: Give them a reasonable opportunity to rectify the issues. Most contracts will stipulate this.
• Withholding Payment Caution:
  • Only withhold payment for the disputed portion of the work, and only if clearly justified by a breach of contract or severe quality issues. Withholding full payment without justification could put you in breach of contract.
• Mediation/Legal Advice: If issues cannot be resolved directly:
  • Mediation: Consider independent mediation to help facilitate a resolution.
  • Consumer Protection Bodies: Contact relevant consumer advice services in Scotland e.g., Citizens Advice Scotland for guidance on your rights.
  • Legal Advice: For significant disputes, seeking legal advice from a solicitor specializing in contract law is recommended.

Post-Completion: Warranty and Dispute Resolution

After the work is completed, your recourse primarily falls under their 10-year satisfaction guarantee and general consumer rights regarding faulty services.

• 10-Year Complete Satisfaction Guarantee: This is a strong promise. If issues arise within this period due to their workmanship or materials, you should contact them.
  • Action: Notify them in writing about the defect or issue, providing photographic evidence if possible. Clearly state that you are invoking their guarantee.
  • Rectification: They should arrange to inspect the issue and carry out necessary repairs at no additional cost to you.
• Consumer Rights Act 2015 UK: Services must be:
  • Carried out with reasonable care and skill.
  • Completed within a reasonable time if not agreed beforehand.
  • Provided at a reasonable price if not agreed beforehand.
  • If the service doesn’t meet these standards, you have the right to request them to redo the faulty parts, or if that’s not possible, claim a price reduction.
• Escalation: If they fail to honor their guarantee or resolve issues satisfactorily, follow their internal complaints procedure. If still unresolved, consider:
  • Trading Standards: For advice and potential intervention.
  • Small Claims Court: For disputes involving monetary claims within the court’s limits.

In all scenarios, maintaining clear, written communication, documenting all interactions, and understanding your rights are paramount when dealing with any service contract. K9ballistics.com Reviews

Exteriorbuildingsolutions.co.uk vs. Competitors

When a homeowner is considering exterior renovation services in Scotland, Exterior Building Solutions EBS is one of several players in a competitive market.

To make an informed decision, it’s beneficial to compare EBS against typical competitors, whether they are large regional firms, specialized local outfits, or general contractors.

Here’s a comparative breakdown based on what EBS highlights on their website and general market trends:

1. Guarantee & Assurance

• Exterior Building Solutions: Strong Advantage. They offer a “10 Years Complete Satisfaction Guarantee.” This is a significant differentiator and provides long-term peace of mind. Not all competitors offer such an extensive or clearly defined warranty.
• Competitors: Guarantees vary widely.
  • Smaller Local Contractors: May offer shorter warranties e.g., 1-5 years or sometimes none explicitly written, relying on reputation.
  • Larger Firms: Might offer guarantees similar to EBS, but 10 years for “complete satisfaction” is still fairly robust. Many might offer a 5-10 year warranty on materials, but perhaps less on labor.
• Verdict: EBS appears to stand out with its comprehensive 10-year guarantee, indicating high confidence in their work.

2. Pricing Transparency

• Exterior Building Solutions: Strong Advantage. Explicitly states “Fair and transparent pricing. No Hidden fees. Ever.” and offers an online quote calculator. This pre-empts common customer concerns.
• Competitors:
  • Some Good Competitors: Also offer transparent, fixed-price quotes after a survey.
  • Less Reputable/Smaller Firms: May provide vague estimates, or tack on hidden costs, leading to budget overruns. The “no hidden fees” promise is a key consumer reassurance often lacking elsewhere.
• Verdict: EBS’s upfront transparency and online tool are a significant competitive edge in building trust.

3. Service Range & Specialization

• Exterior Building Solutions: Specializes in “Roughcasting, Roofing, Wall Coatings” and “New Roofs.” This is a focused but comprehensive range for exterior building envelopes.
  • General Builders: May offer a wider range of services e.g., extensions, interior work but might not have the specialized depth in exterior coatings or roughcasting.
  • Hyper-Specialists: Some companies focus solely on roofing, or only on rendering.
• Verdict: EBS strikes a good balance, offering core exterior services with apparent specialization, rather than being a jack-of-all-trades. This can be appealing to homeowners seeking focused expertise.

4. Geographic Coverage

• Exterior Building Solutions: Operates “across all areas of Scotland,” with a base in Edinburgh. This wide reach is beneficial.
  • Many Local Firms: Have limited geographical reach, serving only a specific city or region.
  • National Companies: Similar wide coverage but might operate through franchises or sub-contractors, which can impact consistency.
• Verdict: EBS’s broad Scottish coverage provides accessibility to a large customer base.

5. Customer Reviews & Reputation

• Exterior Building Solutions: Heavily promotes “100% five-star” Trustpilot reviews. This is a strong claim that they actively leverage.
  • Good Competitors: Will also have strong online reviews on platforms like Trustpilot, Google Reviews, Checkatrade, or MyBuilder.
  • Less Reputable Firms: May have mixed reviews, or very few verifiable reviews.
• Verdict: While “100% five-star” sounds almost too good to be true, the specific and detailed nature of the testimonials on EBS’s site, if verifiable on Trustpilot, makes a powerful statement. Potential customers should always cross-reference these claims on independent review platforms.

6. Financing Options

• Exterior Building Solutions: Offers “Finance Available From £15 A Week.”
  • Some Offer: Similar consumer credit options.
  • Many Don’t: Require upfront cash or standard bank loans.
• Verdict: While offering finance provides accessibility, as discussed earlier, interest-based finance should be approached with caution. For ethical homeowners, this might be a ‘con’ rather than a ‘pro’, potentially leading them to seek alternatives.

7. Online Presence & Quote Tools

• Exterior Building Solutions: Has a professional website with an online quote calculator.
  • Some: Have similar modern online presences.
  • Many: Rely on older websites, phone calls for quotes, or less sophisticated digital tools.
• Verdict: EBS’s digital accessibility and convenience via the online calculator are a plus for modern consumers.

Overall Competitive Stance

Exterior Building Solutions positions itself as a premium service provider focusing on quality, transparency, and customer satisfaction, backed by a strong guarantee. Their competitive advantages lie in:

• Long-term Guarantee: The 10-year complete satisfaction promise.
• Pricing Transparency: “No Hidden fees. Ever.”
• Streamlined Digital Experience: Online quote calculator and professional website.
• Positive Public Feedback: High volume of purported 5-star Trustpilot reviews.

Potential customers would do well to get at least three quotes from different types of providers EBS, a smaller local firm, and perhaps another larger regional player to compare: Vumatel.co.za Reviews

• Detailed Scope of Work: Ensure you’re comparing apples to apples.
• Material Specifications: What exact materials will be used?
• Warranty Details: Read the fine print on all guarantees.
• Payment Terms: Understand the payment schedule and any cancellation clauses.
• Ethical Financing: Prioritize cash or halal alternatives.

By conducting a thorough comparison, homeowners can identify the provider that best aligns with their budget, quality expectations, and ethical considerations.

How to Get a Quote from Exteriorbuildingsolutions.co.uk

Getting a quote from Exterior Building Solutions EBS seems to be a straightforward process, designed for convenience and transparency, as highlighted on their website.

They offer two primary methods to initiate the quoting process, catering to different levels of urgency and detail.

1. Using the Online Quote Calculator

This is the fastest method to get an initial idea of the cost, ideal for those who want a quick estimate without immediate personal interaction.

• Process:
  1. Locate the Calculator: Look for prominent “Get A Quote!” buttons or links on their homepage. Clicking these should direct you to their online quote calculator.
  2. Input Property Details: The calculator will likely ask for key information about your property and the services you’re interested in. This typically includes:
     • Type of service: Are you interested in wall coatings, roughcasting, new roofs, or roof renovations?
     • Property type: e.g., detached, semi-detached, bungalow, terraced.
     • Number of bedrooms / approximate size: To gauge the scale of the property.
     • Location/Postcode: To confirm their service area and potentially estimate local labor/material costs.
     • Contact Information: Name, email, and phone number, so they can send the quote or follow up.
  3. Receive Estimate: Once you’ve submitted the required information, the system should generate an immediate or near-immediate estimated cost.
• Benefits:
  • Instant Estimate: Provides a quick idea of potential costs for budgeting purposes.
  • Convenience: Can be done 24/7 from any device without needing to schedule a call or visit.
  • No Obligation: Allows you to explore options without direct sales pressure initially.
• Limitations:
  • Rough Estimate: Online calculators provide estimates based on generalized data. They cannot account for specific property conditions, hidden issues, or unique architectural features that might impact the final price.
  • No Site Inspection: The quote is not based on a physical survey, so it’s not a definitive fixed price.

2. Arranging a Home Visit and Consultation

For a precise and fixed quotation, a physical consultation is the recommended approach. Eventbooth.ie Reviews

This allows EBS’s experts to thoroughly assess your property.

1.  Request a Consultation: You can typically request this via the "Get A Quote!" forms, by calling their direct number 0131 203 3797, or by emailing [email protected].
2.  Schedule Visit: Their team will arrange a convenient time for an expert to visit your property.
3.  On-Site Assessment: During the visit, their expert will:
    *   Inspect the Area: Thoroughly examine the roof, walls, or specific areas you wish to have renovated.
    *   Discuss Your Needs: Understand your preferences, desired outcomes, and any specific concerns.
    *   Identify Issues: Detect any underlying problems e.g., damp, structural issues, specific repair needs that might influence the project.
    *   Recommend Solutions: Advise on the most suitable materials and techniques for your property and budget.
4.  Receive Detailed Quote: Based on the detailed assessment, they will provide a comprehensive, fixed-price quotation. This quote should break down costs for materials, labor, and any other relevant expenses, and include their 10-year guarantee.
*   Accurate Pricing: The most precise way to get a quote, reflecting the exact scope of work and potential challenges.
*   Personalized Advice: Receive expert recommendations tailored to your property.
*   Fixed Price: The quote provided after a home visit is typically a fixed price, preventing hidden costs.
*   Opportunity to Ask Questions: You can directly interact with their expert and get answers to all your queries.

• Recommended Method: For any significant exterior renovation, a home visit is always the preferred method to ensure accuracy and avoid misunderstandings.

Important Considerations for Any Quote:

• Detailed Breakdown: Ensure the quote provides a clear breakdown of costs for materials, labor, and any other associated fees.
• Scope of Work: Verify that the quote explicitly lists everything included in the service. What exactly will be done? What preparations are included? What clean-up?
• Timeline: Clarify the estimated start and completion dates.
• Payment Schedule: Understand the payment terms e.g., deposit, staged payments, final payment upon completion.
• Warranty: Confirm the details of their 10-year guarantee and what it covers.
• No Pressure: A reputable company will give you time to consider the quote without high-pressure sales tactics.

By utilizing either the online calculator for a quick estimate or, ideally, arranging a detailed home consultation, homeowners can gather the necessary information to plan their exterior renovation project with Exterior Building Solutions.

Frequently Asked Questions

1. What services does Exterior Building Solutions exteriorbuildingsolutions.co.uk offer?

Exterior Building Solutions primarily offers expert roughcasting, roof restorations, new roof installations, and wall coating services across Scotland.

2. Where is Exterior Building Solutions based and what areas do they cover?

They are based in Edinburgh and operate across all areas of Scotland, including major cities like Glasgow, Aberdeen, Dundee, Inverness, and surrounding regions.

3. Does Exterior Building Solutions offer a guarantee on their work?

Yes, they offer a “10 Years Complete Satisfaction Guarantee” on their services, ensuring long-term peace of mind for customers. Dvdfab.at Reviews

4. How can I get a quick quote from Exterior Building Solutions?

You can get an online quote within seconds using their quote calculator available on their website, or by arranging a home visit and consultation with their team.

5. Are the prices from Exterior Building Solutions transparent?

Yes, the website emphasizes “Fair and transparent pricing. No Hidden fees.

Ever.” They commit to delivering projects on time and on budget.

6. Do they offer financing options for their services?

Yes, the website mentions “Finance Available From £15 A Week.” However, it’s important to note that such financing typically involves interest, and ethical alternatives like saving or Sharia-compliant financing should be prioritized.

7. What types of wall coatings do they provide?

They offer stunning wall coatings designed to both enhance the aesthetics of your property and protect it from weather elements. Prestigetitles.co.uk Reviews

Specific material types might be discussed during a consultation.

8. What is roughcasting and why is it beneficial?

Roughcasting is an expert service they offer to safeguard your home from Scotland’s harsh weather while enhancing its appearance, combining durability with aesthetic appeal.

It’s a traditional, highly weather-resistant render.

9. Can Exterior Building Solutions help with energy efficiency?

Yes, upgrading your property’s exterior, including insulated wall coatings, can contribute to a greener environment and help reduce energy consumption and utility bills.

10. How reliable are the customer reviews for Exterior Building Solutions?

The website states they have “100% of the reviews we have received on TrustPilot are five-star” and labels them as “Completely Authentic Trustpilot Reviews.” Eastbilneycoachworks.com Reviews

11. What is the process for a new roof installation?

While the website doesn’t detail the step-by-step process, new roof installations by EBS promise “unmatched protection, energy efficiency, and a stylish upgrade that adds lasting value.” A consultation would provide specific details.

12. How do I contact Exterior Building Solutions for a consultation?

You can arrange a consultation by calling them at 0131 203 3797 or by emailing [email protected]. They aim to respond within one working day.

13. Do they clean up after the work is done?

Based on customer testimonials like Linda Taylor’s, the team goes above and beyond, and the area is left “spotless” after the work, indicating good clean-up practices.

14. What makes Exterior Building Solutions different from other companies?

They highlight their regulated, flexible financing, 100% satisfaction guaranteed, and expert, experienced, qualified tradesmen as key differentiators.

15. Is investing in exterior property solutions worth it?

Yes, the website argues it enhances attractiveness, boosts property value, offers long-term cost savings, improves energy efficiency, preserves structural integrity, and reflects your personal style.

16. What should I do if I need to cancel a service with Exterior Building Solutions?

If you need to cancel a contract before work begins, review your contract for cancellation terms and any cooling-off period typically 14 days in the UK for off-premises contracts. Notify them in writing.

17. How long does a typical exterior renovation project take?

Customer testimonials suggest projects can be completed efficiently.

For instance, one review mentions a house renovation completed within three visits, and another states a wall refurbishment took “exactly the 3 days promised.”

18. Can Exterior Building Solutions help if I’m unsure what service my property needs?

Yes, the website states, “Unsure of what service your property needs? Let our experts help,” suggesting they offer guidance and assessment during consultations.

19. What specific materials do they use for wall and roof coatings?

The website mentions “stunning wall coatings” and “roof coated in dark red colour” or “anthracite” but doesn’t specify particular brands or chemical compositions of the materials. This would be a question for your consultation.

20. What are the operating hours for Exterior Building Solutions?

While specific hours are not listed, their promise to respond to inquiries within one working day suggests they operate standard business hours.

Their phone number 0131 203 3797 and email are provided for contact.