Faxplus Review

When you’re looking to cut the cord on that old fax machine but still need to send and receive faxes, Fax.Plus emerges as a strong contender in the online fax service arena. It’s an incredibly intuitive and reliable solution that offers a seamless transition from traditional faxing to a digital, cloud-based experience, making it a highly recommended choice for individuals and businesses alike seeking efficiency and convenience.

This service isn’t just about sending documents. it’s about doing it securely and conveniently from virtually any device. Whether you’re on your desktop, smartphone, or tablet, Fax.Plus integrates smoothly with your existing workflow, allowing you to send faxes directly from email, Google Workspace, Microsoft Office, and even through a dedicated app. Its commitment to security, including features like HIPAA compliance and TLS encryption, addresses a major concern for many users, particularly in industries handling sensitive information. While no service is without its quirks, Fax.Plus generally stands out for its user-friendly interface, robust feature set, and competitive pricing, offering a compelling alternative to clunky, outdated fax hardware.

Here’s a quick rundown of some other notable online fax services and how they stack up against Fax.Plus:

• eFax

  

  • Key Features: Global reach with local numbers in 49 countries, large file sending up to 3GB, digital signatures, mobile apps, HIPAA compliant.
  • Average Price: Starts around $16.95/month.
  • Pros: Very established, extensive international presence, good for large enterprises.
  • Cons: Higher price point, user interface can feel a bit dated compared to modern competitors.

• MyFax

  • Key Features: Send/receive fax via email, web, or mobile app. supports various file formats. offers local and toll-free numbers.
  • Average Price: Starts around $12.00/month.
  • Pros: Good value for money, straightforward to use, solid customer support.
  • Cons: Fewer advanced features than some competitors, occasional reports of minor service glitches.

• RingCentral Fax

  • Key Features: Integrated with RingCentral’s unified communications platform, mobile app, desktop faxing, robust security.
  • Average Price: Included with RingCentral Office plans, which start around $19.99/user/month.
  • Pros: Ideal for existing RingCentral users, part of a comprehensive communication suite, strong reliability.
  • Cons: Not a standalone fax service, can be overkill if you only need faxing, higher overall cost if you don’t need other features.

• MetroFax

  • Key Features: Unlimited online storage, mobile apps, supports multiple file formats, email to fax/fax to email.
  • Average Price: Starts around $11.95/month.
  • Pros: Cost-effective for basic faxing needs, good for individuals and small businesses, easy setup.
  • Cons: Interface isn’t as sleek as some others, customer support can be slower.

• Nextiva vFAX Vizio M70Q6 J Review

  • Key Features: Reliable, unlimited faxing plans, integrates with Nextiva’s VoIP service, user-friendly portal.
  • Average Price: Starts around $17.95/month for standalone fax.
  • Pros: Known for strong reliability and uptime, good if you’re already using Nextiva for business communication.
  • Cons: Can be pricier for unlimited plans, less feature-rich compared to dedicated fax services.

• Sfax

  • Key Features: Designed for secure, HIPAA-compliant faxing. strong encryption. robust audit trails. e-signatures.
  • Average Price: Starts around $29.00/month.
  • Pros: Excellent for healthcare and legal industries due to high security and compliance, highly reliable.
  • Cons: Significantly more expensive, might be overkill for general users who don’t require strict compliance.

• HelloFax

  • Key Features: Integrates well with cloud storage Google Drive, Dropbox, etc., user-friendly interface, digital signatures.
  • Average Price: Starts around $9.99/month.
  • Pros: Very intuitive and easy to use, great for cloud-centric workflows, competitive pricing.
  • Cons: Fewer advanced features for high-volume users, primarily focused on web-based sending.

Diving Deep into Fax.Plus: A Comprehensive Overview

Alright, let’s get down to brass tacks. Fax.Plus isn’t just another online fax service. it’s designed to make your life simpler. Think of it as a bridge from the analog past to the digital present, allowing you to send and receive faxes without the clunky machine, the paper jams, or the ever-dwindling toner cartridge. This isn’t about incremental gains. it’s about a fundamental shift in how you handle document transmission, especially when faxing remains a legal or industry requirement. The platform offers a sleek, modern interface that even your technologically challenged uncle could navigate, and its commitment to security means you can send sensitive documents without sweating bullets.

User Experience and Interface: The Path of Least Resistance

First impressions matter, and Fax.Plus knocks it out of the park. The moment you log in, you’re greeted with a clean, intuitive dashboard that doesn’t overwhelm you with options. This isn’t just good design. it’s smart design that minimizes friction and gets you faxing faster.

• Dashboard Simplicity:

  • Clear Calls to Action: “Send Fax” is prominently displayed, making it impossible to miss.
  • Easy Navigation: All essential features—Inbox, Sent Faxes, Contacts, Settings—are logically organized on the sidebar.
  • Status at a Glance: Your remaining pages, plan details, and recent activity are right there. No digging through menus.

• Sending a Fax:

  • Step-by-Step Process: The wizard guides you through attaching documents, entering recipients, and adding cover pages.
  • Drag-and-Drop Functionality: Uploading files is as simple as dragging them into the browser window. Supports various formats: PDF, DOCX, XLSX, JPG, PNG, TIFF.
  • Preview Before Sending: You can review your fax before it goes out, catching any errors beforehand. This small detail saves a ton of headaches.

• Receiving Faxes:

  • Email Notifications: You get an instant email notification when a new fax arrives, often with the fax attached as a PDF.
  • Online Inbox: All received faxes are stored securely in your online inbox, accessible from any device. This means no more missed faxes or sifting through paper piles.
  • Annotation Tools: Some plans offer basic annotation tools, allowing you to highlight or add notes directly to received faxes.

Features and Functionality: Beyond the Basics

Fax.Plus isn’t just a pretty face.

It’s packed with features that add real value to your workflow.

From robust security to seamless integrations, they’ve thought about what modern users need. Teamgroup T Force Cardea Iops Review

• Document Management:

  • Cloud Storage Integration: Connects with popular cloud services like Google Drive, Dropbox, OneDrive, making it easy to pull documents. This is a must for those who live in the cloud.
  • Unlimited Storage on most plans: Your faxes are stored indefinitely, providing an accessible archive. No more physical filing cabinets collecting dust.

• Security and Compliance:

  • HIPAA Compliance: Crucial for healthcare providers, ensuring the highest level of patient data protection. Fax.Plus offers specific plans and features for this.
  • TLS Encryption: All data transmitted is encrypted, protecting your information from interception.
  • Data Residency Options: For some enterprise plans, you can specify where your data is stored, which is vital for compliance in certain regions.

• Integrations and Accessibility:

  • Email to Fax/Fax to Email: Send faxes by simply attaching a document to an email and addressing it to @fax.plus. Received faxes land directly in your inbox. This is incredibly convenient.
  • Mobile Apps iOS & Android: Full-featured apps allow you to send and receive faxes on the go, using your phone’s camera to scan documents.
  • Google Workspace Integration: Send faxes directly from Google Docs or Sheets.
  • Microsoft Office Integration: Similar to Google Workspace, send documents straight from Word or Excel.
  • Developer API: For businesses looking to integrate faxing into their custom applications, the API offers extensive possibilities.

Pricing Structure: Plans for Every Budget

Fax.Plus offers a tiered pricing structure that caters to a wide range of users, from occasional faxers to large enterprises. Their transparency here is commendable. you know what you’re getting.

• Free Plan:

  • Pages: Usually around 10 free pages.
  • Duration: One-time use or very limited trial.
  • Best For: Testing the service, very infrequent personal use. It’s a great way to kick the tires.

• Basic Plan:

  • Pages: Typically 100 pages/month.
  • Price: Around $5.99/month billed annually or $8.99/month billed monthly.
  • Best For: Individuals, small home offices, and light business use.
  • Key Features: Dedicated fax number, email to fax, mobile apps.

• Premium Plan:

  • Pages: Usually 300 pages/month.
  • Price: Around $11.99/month billed annually or $19.99/month billed monthly.
  • Best For: Small to medium businesses with moderate faxing needs.
  • Key Features: All Basic features plus ability to port existing number, unlimited storage, spam filter.

• Business Plan:

  • Pages: Often 800 pages/month.
  • Price: Around $19.99/month billed annually or $29.99/month billed monthly.
  • Best For: Growing businesses needing multiple users and numbers.
  • Key Features: All Premium features plus 5 fax numbers, multi-user accounts, advanced integrations.

• Enterprise Plan:

  • Pages: Custom volume, often starting at 3,000+ pages/month.
  • Price: Custom quoting.
  • Best For: Large corporations, healthcare providers, legal firms with high-volume, highly secure faxing needs.
  • Key Features: All Business features plus HIPAA compliance, dedicated account manager, API access, advanced security.

• Overage Charges: It’s important to note their overage charges, which are typically very competitive, usually around $0.05 – $0.10 per page depending on the plan and destination. Always check their specific rate card. Vankyo 1080P Mini Wireless Leisure 530W Projector Review

Performance and Reliability: Delivering When It Counts

What good is an online fax service if your faxes don’t get through? Fax.Plus generally boasts high reliability and quick delivery times, which is paramount when dealing with time-sensitive documents.

• Delivery Success Rates: Users frequently report high success rates for fax delivery, with failures being rare and often attributable to recipient issues e.g., busy line, out of paper.
• Speed of Transmission: Faxes are typically sent and received within minutes, often seconds, depending on the document size and the recipient’s line.
• Uptime: The service maintains excellent uptime, meaning it’s almost always available when you need it. This is thanks to robust cloud infrastructure.
• Error Reporting: If a fax fails, you receive a clear notification with a reason for the failure, allowing you to troubleshoot effectively. This transparency is key.

Customer Support: When You Need a Helping Hand

Even with the most intuitive service, questions or issues can arise.

Fax.Plus offers several avenues for customer support, aiming to resolve issues quickly.

• Knowledge Base/FAQ: An extensive, searchable knowledge base is available, covering most common questions and troubleshooting steps. This is your first stop for self-help.
• Email Support: For more complex issues, email support is available, with response times typically within a few hours to a business day.
• Live Chat: Often available during business hours for immediate assistance on certain plans. This is the fastest way to get direct help.
• Phone Support: Generally reserved for enterprise-level clients or specific urgent issues.
• User Reviews: While individual experiences vary, the general sentiment in user reviews regarding support is positive, highlighting helpful and responsive agents.

Security and Compliance Deep Dive: Protecting Your Data

In an era where data breaches are front-page news, the security posture of any online service is paramount.

Fax.Plus takes security very seriously, particularly for sensitive data.

• End-to-End Encryption: While fax itself isn’t truly “end-to-end” in the same way as some messaging apps due to the nature of phone lines, Fax.Plus ensures that data is encrypted in transit to their servers TLS encryption and at rest on their servers AES 256-bit encryption.
• HIPAA and PHIPA Compliance: For healthcare entities, Fax.Plus offers specific compliance features, including Business Associate Agreements BAAs, audit logs, and secure data handling protocols. This is a non-negotiable for many medical practices.
• GDPR Compliance: Adherence to European data protection regulations, ensuring data privacy for users in the EU.
• PCI DSS Compliance: While not directly handling credit card data for fax transmission, their infrastructure is designed to meet standards that protect sensitive financial information if it were to be part of a fax.
• Secure Data Centers: Their servers are hosted in highly secure, compliant data centers with physical security measures and redundancies.
• Regular Security Audits: Fax.Plus undergoes regular security audits and penetration testing to identify and address vulnerabilities.

Who Is Fax.Plus Best Suited For?

Fax.Plus isn’t a one-size-fits-all solution, but its versatility makes it a strong contender for various user profiles.

• Small to Medium-Sized Businesses SMBs:

  • Cost-Effectiveness: Eliminates the need for dedicated fax lines, machines, and supplies, saving significant operational costs.
  • Scalability: Easily add more users or increase page limits as your business grows without hardware upgrades.
  • Remote Work Enablement: Allows employees to send and receive faxes from anywhere, supporting a distributed workforce model.
  • Professional Image: A dedicated fax number and professional cover pages enhance your business’s credibility.

• Healthcare Providers Clinics, Hospitals, Private Practices:

  • HIPAA Compliance: Crucial for securely transmitting Protected Health Information PHI. Fax.Plus offers specific plans and BAAs to meet these stringent requirements.
  • Audit Trails: Detailed logs of fax transmissions and receipts provide an auditable record for compliance purposes.
  • Security: Encrypted transmission and storage of sensitive patient data.

• Legal Professionals Law Firms, Solicitors, Paralegals:

  • Document Security: Encrypted transmission protects confidential legal documents.
  • Proof of Delivery: Provides confirmations and detailed logs that can be crucial for legal documentation and compliance.
  • Convenience: Transmit legal documents quickly and reliably without needing physical fax machines.

• Individuals and Home Offices: Razer Anzu Smart Glasses Review

  • Occasional Faxing: The free or basic plans are perfect for those who only need to send a few faxes per month e.g., for taxes, loan applications, government forms.
  • Paperless Solution: Reduces reliance on paper, contributing to a more organized home office.
  • Mobility: Send faxes from your smartphone, which is incredibly convenient for personal use.

• Real Estate Agents:

  • Timely Document Exchange: Send and receive contracts, offers, and disclosures quickly, which is critical in fast-moving real estate markets.
  • Mobile Access: Handle paperwork on the go, whether showing properties or meeting clients.
  • Digital Signatures: Streamline the signing process for agreements.

• Accountants and Financial Advisors:

  • Secure Document Transmission: Safely send sensitive financial statements, tax documents, and client information.
  • Compliance: Adhere to various financial regulations regarding data security.
  • Record Keeping: Easy access to historical fax records for audits and client inquiries.

Potential Downsides and Considerations

No service is perfect, and Fax.Plus has a few areas where users might find minor annoyances or limitations, though they are generally outweighed by the benefits.

• Overage Charges: While competitive, going over your monthly page limit can add up, especially if you’re on a lower-tier plan and have an unexpectedly high-volume month. Recommendation: Monitor your usage closely and consider upgrading your plan if you consistently hit your limit.
• No Dedicated Phone Support for Lower Tiers: While email and live chat are available, direct phone support is typically reserved for Business and Enterprise plans. This might be a drawback for users who prefer immediate verbal assistance. Consideration: For most routine issues, the knowledge base and chat support are highly effective.
• Limited International Faxing Pages on Lower Plans: While you can fax internationally, the number of included pages for international destinations might be lower than domestic pages, leading to higher costs if you frequently fax overseas. Recommendation: Check their international rates specific to your target countries if this is a critical need.
• Interface Can Be Too Simple for Power Users: For some very advanced users who might want highly granular control over every aspect of faxing e.g., complex routing rules, custom API configurations beyond standard offerings, Fax.Plus’s streamlined interface might feel a little restrictive compared to older, more complex enterprise solutions. Consideration: For 99% of users, the simplicity is a massive advantage.
• Occasional App Glitches: Like any mobile application, users might occasionally report minor bugs or temporary performance issues with the mobile apps, although these are typically resolved quickly with updates. Action: Ensure your app is always updated to the latest version.
• Dependent on Internet Connection: This is inherent to all online fax services. If your internet goes down, you can’t send or receive faxes. Mitigation: This is largely a non-issue for most modern businesses with reliable internet.

Maximizing Your Fax.Plus Experience: Pro Tips and Hacks

Getting the most out of any tool means knowing its ins and outs. Here are some pro tips to truly leverage Fax.Plus.

• Optimize Document Formats: While Fax.Plus supports many file types, PDFs are generally the most reliable and produce the best quality faxes. Convert other documents to PDF before sending for optimal results. For images, use TIFF or PNG for better clarity than JPEGs.
• Utilize the Mobile App for Scanning: Don’t have a scanner? The Fax.Plus mobile app’s built-in scanner function is surprisingly good. It uses your phone’s camera, automatically crops, and enhances the image for faxing. It’s a massive time-saver for physical documents.
• Set Up Email to Fax Integration: If you frequently send faxes from your email, pre-configure your authorized email addresses in Fax.Plus. This makes sending as simple as attaching a document to an email and sending it to @fax.plus. Efficiency hack: Save this email address as a contact in your email client.
• Leverage Cloud Integrations: Connect your Google Drive, Dropbox, or OneDrive accounts. This allows you to pull documents directly from your cloud storage without downloading them first, streamlining your workflow, especially if you’re already cloud-centric.
• Organize with Custom Notes and Tags: Use the notes feature for sent and received faxes to add context or reminders. For higher volumes, consider using a consistent naming convention or internal tags if available on your plan to make searching easier later.
• Monitor Usage and Upgrade Proactively: Keep an eye on your page usage. If you consistently find yourself nearing or exceeding your limit, proactively upgrade your plan. It’s often cheaper to upgrade than to pay frequent overage charges.
• Configure Notifications: Customize your email and push notifications to ensure you’re alerted to incoming faxes and successful deliveries without being overwhelmed by unnecessary alerts. You can choose to receive the fax as an attachment or a link.
• Secure Your Account with 2FA: Enable Two-Factor Authentication immediately. It adds a crucial layer of security, protecting your sensitive fax communications from unauthorized access. This is non-negotiable for professional use.
• Test New Features: Fax.Plus regularly rolls out updates and new features. Take a few minutes to explore new additions to see if they can further optimize your faxing process.
• Use the Cover Page Wisely: Customize your cover page with your company logo and professional information. This not only looks polished but also provides essential contact details for the recipient.

The Future of Faxing with Fax.Plus

While some might argue that faxing is a relic, its continued necessity in industries like healthcare, legal, and government is undeniable. Fax.Plus isn’t just about preserving an old technology. it’s about modernizing it and making it relevant in a digital-first world.

• Continued Cloud Adoption: As more businesses move their operations to the cloud, online fax services like Fax.Plus will become even more integral. They align perfectly with remote work trends and distributed teams.
• Enhanced Security Standards: Expect to see even more stringent security protocols and compliance certifications. As data privacy concerns grow, services that can demonstrate superior security will win out. Fax.Plus is already ahead of the curve here.
• Smarter Integrations: Deeper integrations with CRM systems, ERPs, and document management platforms will likely emerge, allowing for more automated workflows. Imagine a medical record system automatically faxing patient referrals.
• AI and Automation: Potentially, AI could play a role in automated document recognition, smart routing, or even basic data extraction from received faxes, further streamlining processes. While not explicitly offered yet, this is a logical next step for the industry.
• Voice and Fax Convergence: For business communication providers, the seamless integration of voice, video, and fax will become the norm, offering a truly unified communication experience. RingCentral is a good example of this trend.

Frequently Asked Questions

What is Fax.Plus?

Fax.Plus is a secure and reliable online fax service that allows users to send and receive faxes from various devices, including computers, smartphones, and tablets, without the need for a traditional fax machine or phone line.

Is Fax.Plus secure and compliant with regulations like HIPAA?

Yes, Fax.Plus offers robust security features including TLS encryption for data in transit and AES 256-bit encryption for data at rest.

They are also HIPAA compliant, providing specific plans and Business Associate Agreements BAAs for healthcare providers, making it suitable for transmitting sensitive health information.

Can I send faxes from my email using Fax.Plus?

Yes, Fax.Plus supports email to fax functionality.

You can send a fax by simply attaching your document to an email and sending it to @fax.plus from an authorized email address linked to your account. Dell Xps 13 Oled 9310 Review

How do I receive faxes with Fax.Plus?

When someone sends a fax to your Fax.Plus number, it will appear in your online inbox and you will receive an email notification, often with the fax attached as a PDF.

Does Fax.Plus offer a free trial or a free plan?

Yes, Fax.Plus typically offers a free plan that includes a limited number of pages e.g., 10 pages to allow users to test the service before committing to a paid subscription.

Can I keep my existing fax number when switching to Fax.Plus?

Yes, Fax.Plus allows you to port your existing fax number to their service on most of their paid plans, ensuring a seamless transition without changing your contact information.

What file formats does Fax.Plus support for sending faxes?

Fax.Plus supports a wide range of file formats including PDF, DOC, DOCX, XLS, XLSX, TXT, JPG, PNG, and TIFF.

For best results, converting documents to PDF is often recommended.

Is there a mobile app for Fax.Plus?

Yes, Fax.Plus offers dedicated mobile apps for both iOS and Android devices, allowing you to send and receive faxes, manage your account, and even scan documents using your phone’s camera.

How much does Fax.Plus cost?

Fax.Plus offers various pricing plans ranging from a free tier with limited pages to paid plans Basic, Premium, Business, Enterprise with increasing page allowances and features.

Prices vary based on the plan and whether you pay monthly or annually.

Are there overage charges if I exceed my page limit?

Yes, if you exceed the number of pages included in your monthly plan, Fax.Plus will charge an overage fee per page.

These fees are typically competitive, ranging from $0.05 to $0.10 per page depending on your plan and destination. Canon Rf 85Mm F12 L Usm Review

Can I send faxes internationally with Fax.Plus?

Yes, you can send faxes to international destinations using Fax.Plus.

However, international pages might consume more of your included page allowance or incur higher per-page costs depending on the destination country.

Does Fax.Plus provide a dedicated fax number?

Yes, upon signing up for a paid plan, Fax.Plus provides you with a dedicated local or toll-free fax number where others can send faxes to you.

Can multiple users share a single Fax.Plus account?

Yes, the Business and Enterprise plans typically support multiple users under one account, allowing teams to share a fax number and manage faxes collaboratively.

How quickly are faxes delivered with Fax.Plus?

Faxes sent via Fax.Plus are generally delivered very quickly, often within minutes or even seconds, depending on the document size and the recipient’s fax machine or service.

Does Fax.Plus offer digital signatures?

While Fax.Plus focuses on fax transmission, you can integrate with services that offer digital signatures by uploading signed documents or using third-party e-signature tools prior to faxing.

Can I integrate Fax.Plus with cloud storage services?

Yes, Fax.Plus integrates seamlessly with popular cloud storage services like Google Drive, Dropbox, and OneDrive, allowing you to easily attach documents for faxing directly from your cloud accounts.

What kind of customer support does Fax.Plus offer?

Fax.Plus provides customer support through an extensive knowledge base, email support, and live chat often available during business hours for certain plans. Phone support is typically reserved for higher-tier or enterprise clients.

Is Fax.Plus better than traditional fax machines?

Yes, Fax.Plus offers significant advantages over traditional fax machines, including cost savings no dedicated line, paper, toner, enhanced security, mobility, scalability, and better document management.

Can I block spam faxes with Fax.Plus?

Yes, some Fax.Plus plans include features like a spam filter to help reduce unwanted faxes. You can also block specific numbers. Apple Tv 4K 2Nd Generation Review

What happens if a fax fails to send?

If a fax fails to send, Fax.Plus will notify you, often via email, with a reason for the failure e.g., recipient’s line was busy, invalid fax number, allowing you to retry or troubleshoot.

Does Fax.Plus offer an API for developers?

Yes, Fax.Plus provides a robust API Application Programming Interface for developers who wish to integrate faxing capabilities directly into their custom applications or systems.

This is typically available on Business and Enterprise plans.

Can I customize my fax cover page with Fax.Plus?

Yes, Fax.Plus allows you to create and customize professional fax cover pages, including adding your company logo, contact information, and specific notes.

How long does Fax.Plus store my faxes?

On most paid plans, Fax.Plus offers unlimited storage for your sent and received faxes, allowing you to access your fax history indefinitely in your online account.

Is Fax.Plus suitable for large businesses or enterprises?

Yes, Fax.Plus offers Enterprise-level plans that cater to the needs of large organizations, providing high volume pages, multiple users, advanced security, HIPAA compliance, dedicated support, and API access.

Does Fax.Plus work with Google Workspace or Microsoft Office?

Yes, Fax.Plus offers integrations that allow you to send faxes directly from Google Docs, Sheets, and from Microsoft Word or Excel, streamlining your document workflow.

Can I get a toll-free fax number with Fax.Plus?

Yes, Fax.Plus offers the option to choose a toll-free fax number in addition to local numbers, which can be beneficial for businesses that receive faxes from clients across different regions.

What is the difference between inbound and outbound pages?

Inbound pages refer to faxes you receive, and outbound pages refer to faxes you send.

Most Fax.Plus plans include a combined allowance for both inbound and outbound pages. Hasselblad 907X 50C Review

How do I upgrade or downgrade my Fax.Plus plan?

You can typically upgrade or downgrade your Fax.Plus plan directly from your account settings or dashboard.

Changes usually take effect immediately or at the start of your next billing cycle.

What if I need more pages than my plan offers, but not a full upgrade?

Fax.Plus allows you to purchase additional pages or page packs as needed, which can be a cost-effective solution for occasional spikes in faxing volume without committing to a higher monthly plan.

Can I port my number from another online fax service to Fax.Plus?

Yes, generally, you can port a fax number from another online fax service to Fax.Plus, similar to porting from a traditional phone line.

The process involves coordination between the providers.