Based on checking the website, Firstpremierhomewarranty.com positions itself as a market leader in home warranties, aiming to provide comprehensive coverage for major home systems and appliances against breakdowns due to normal wear and tear.

They emphasize customer satisfaction, affordability, and a wide network of licensed technicians.

The platform suggests that their service is a reliable way for homeowners to mitigate unexpected repair or replacement costs, differentiating itself from traditional homeowners insurance by focusing on wear and tear issues rather than accidental damage or disasters.

While the site highlights their 30 years of experience and claims to be rated highly by various review entities, it’s crucial for consumers to dive deeper than just the headlines. Furrbby.com Reviews

Understanding the specifics of their plans, the limitations, and the true cost-benefit analysis is key to determining if First Premier Home Warranty aligns with individual needs and expectations.

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They offer two main plans, Premier and Platinum, along with a range of optional add-ons, signaling a customizable approach to coverage.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org. Savesafegroup.com Reviews

Table of Contents

Understanding Home Warranties and First Premier’s Role

Home warranties are essentially service contracts that cover the repair or replacement of major home systems and appliances that break down due to normal wear and tear.

This differs significantly from homeowners insurance, which typically covers damage from unforeseen events like fires, theft, or natural disasters.

First Premier Home Warranty positions itself in this space, offering plans designed to provide peace of mind by mitigating the financial impact of common household equipment failures.

What a Home Warranty Is and Isn’t

A home warranty is not a magic bullet, but a tool.

It’s a contract between you and a company like First Premier, designed to protect your budget from the often-staggering costs of repairing or replacing essential home components. Fraserjamesblinds.co.uk Reviews

Think of it as a financial buffer, not a substitute for regular home maintenance or homeowners insurance.

Many homeowners often confuse the two, leading to misunderstandings and frustration.

Home Warranty: Covers repairs or replacements for everyday wear and tear on specified appliances and systems.
Homeowners Insurance: Covers damage from unexpected events, like fires, theft, or natural disasters. It’s about protecting your home’s structure and possessions from catastrophic loss.

The Problem First Premier Aims to Solve

Modern appliances and home systems, despite their initial cost, often don’t last as long as they used to.

A refrigerator might conk out after a few years, or an HVAC system could unexpectedly fail.

The cost of these repairs or replacements can easily run into hundreds, even thousands, of dollars. Autumn-blu.com Reviews

First Premier claims to step in here, offering a way to avoid these sudden, budget-denting expenses, making homeownership a bit more predictable financially.

They state their mission is to be a “trusted partner for homeowners seeking reliable protection for their homes and investments.”

First Premier Home Warranty Plans: A Deep Dive

First Premier Home Warranty offers two primary plans: Premier and Platinum, along with a suite of optional add-on coverages.

This tiered structure is common in the home warranty industry, allowing consumers to choose a level of coverage that best suits their needs and budget.

Premier Plan: The Starter Package

The Premier plan is presented as a good starting point, covering a substantial list of essential home systems and appliances. Alpicap.com Reviews

This plan seems designed for homeowners looking for basic but broad protection without investing in the most comprehensive package immediately.

Key Inclusions:
- A/C System up to 2 units
- Heating System up to 2 units
- Clothes Washer
- Refrigerator
- Clothes Dryer
- Ceiling & Exhaust Fans
- Electrical System
- Cooktop
- Trash Compactor
- Ductwork
- Garage Door Opener
- Water Heater
- Plumbing Stoppage
- Plumbing System
- Dishwasher
- Garbage Disposal
- Built-in Microwave
- Oven
- Whirlpool Bathtub

Platinum Plan: The Popular Choice

The Platinum plan is marketed as “Best for your home” and “Most Popular.” Based on the list, it appears to include all items covered under the Premier plan, suggesting it’s a more encompassing option without explicitly detailing additional items.

It’s important for potential customers to verify if there are indeed any differences in coverage scope between Premier and Platinum beyond just the implied “better” status.

Often, higher-tier plans might have higher coverage limits, fewer exclusions, or include some items that are optional add-ons in lower tiers by default.

Key Inclusions as per website, appears to mirror Premier:

Optional Coverage: Customizing Your Protection

One of the strengths of First Premier Home Warranty is the ability to customize coverage with various add-on options. Homefieldgrange.co.uk Reviews

This is crucial because not every home has the same systems or appliances, and homeowners might want to protect specific, high-cost items that aren’t typically included in standard plans.

Available Add-ons:
- Sprinkler System
- Add’l Oven
- Add’l Garage Door Opener
- Add’l Water Heater
- Free Standing Ice Maker
- Add’l Heating System
- Add’l A/C System
- Refrigerator Ice Maker
- Water Softener
- Stand Alone Freezer
- Second Refrigerator
- Septic Pumping
- Septic System
- Well Pump
- Sump Pump
- Central Vacuum
- Limited Roof Leak
- Additional Spa
- Pool / Spa

Recommendation: When evaluating plans, always request a sample contract. This document will provide the precise details on coverage limits, exclusions, service fees, and any other pertinent terms and conditions that might not be immediately apparent on the main marketing pages. This step is non-negotiable for informed decision-making.

How First Premier Home Warranty Works: The Process Explained

First Premier Home Warranty outlines a straightforward, three-step process for utilizing their services, from getting covered to having repairs done.

This transparency in their operational flow is a good sign, as clarity on the claims process is vital for customer satisfaction.

Step 1: Get Covered in Minutes

The first step is about enrollment. Buy.fans Reviews

First Premier emphasizes ease and speed in securing coverage, stating you can protect your systems, appliances, or both, starting “at $1 a day.” This daily cost figure is a marketing tactic to make the annual premium seem more digestible, but it’s important to remember it’s an annual commitment.

Enrollment: The website directs users to “GET A QUOTE” or “CHECK OUR PRICES,” suggesting an immediate online or phone-based quotation system.
Cost Efficiency: While presented as “starting at $1 a day,” an average annual premium for a home warranty can range from $300 to $600, with service call fees deductibles typically between $75 and $125 per claim. This needs to be factored into the overall budget.

Step 2: Submit a Claim

Once covered, the process moves to submitting a claim when a covered item breaks down due to normal wear and tear.

First Premier highlights 24/7/365 availability for claims submission, which is a significant convenience factor.

Availability: Claims can be submitted by phone or online at any time, day or night, every day of the year. This round-the-clock service is a standard expectation in the home warranty industry, as breakdowns don’t adhere to business hours.
What to Expect: When submitting a claim, be prepared to provide details about the malfunctioning item, the nature of the issue, and your policy information. The more accurate and detailed you are, the smoother the process tends to be.

Step 3: Help is on the Way

This is where the rubber meets the road—getting a technician dispatched and the repair performed.

First Premier promises a relatively quick response time for technician dispatch. Inshur.com Reviews

Service Call Fee: You pay your service call fee deductible when the technician arrives. This fee is standard across the industry and is paid per claim, regardless of whether the item is repaired or replaced.
Technician Dispatch: First Premier aims to have a technician dispatched within 24-48 hours. This timeframe is crucial for critical systems like HVAC or refrigerators. However, “dispatch within” doesn’t necessarily mean “repair completed within.” Actual repair times can vary based on parts availability, technician scheduling, and the complexity of the issue.
Network of Technicians: They highlight a network of “Licensed and Insured Technicians,” which is a baseline requirement. They also offer a 60-day workmanship guarantee on repairs done by their certified technicians, adding a layer of assurance.
Choosing Your Own Contractor: Uniquely, First Premier states, “Yes, you absolutely can,” choose your own service contractor, provided you reach out to them first for authorization. While they encourage using their certified technicians for potential cost savings and guaranteed work, this flexibility is a notable benefit for homeowners who have trusted local repair professionals. This level of autonomy is not always offered by home warranty companies.

Crucial Consideration: Always review the terms and conditions in the service contract. This document will detail the maximum payout limits per item or system, exclusions for pre-existing conditions, improper maintenance, cosmetic damage, and any other limitations that could affect coverage. Understanding these nuances is key to avoiding surprises later.

First Premier Home Warranty’s Customer Service and Support

The quality of customer service and support is paramount for any service-based business, especially one dealing with unexpected household emergencies.

First Premier Home Warranty emphasizes customer satisfaction and availability in their marketing.

24/7 Claim Submission

As highlighted in their process, First Premier offers 24 hours a day, 7 days a week, 365 days a year claim submission via phone or online. This constant availability is a significant advantage, as home system or appliance breakdowns don’t adhere to regular business hours. For instance, a refrigerator failing on a Saturday night requires immediate attention, and knowing you can initiate a claim right away provides peace of mind.

Online Account Management

The ability to “manage your claim online” is a modern convenience that improves the customer experience. This typically means users can: Myfabulosa.co.uk Reviews

Track Claim Status: See where their claim is in the process e.g., received, technician dispatched, awaiting parts, repair completed.
View Policy Details: Access their contract, coverage details, and service agreement.
Pay Service Fees: Conveniently pay the deductible online before or after the technician’s visit.
Communication: Potentially communicate with the claims department or technicians through an online portal, reducing phone wait times.

Technician Network and Vetting

First Premier states they use a “network of Licensed and Insured Technicians” and prioritize access to “certified technicians.” The emphasis on “licensed and insured” is fundamental, as it protects the homeowner from liability and ensures a certain level of professionalism.

Certification: While “certified” can mean different things, it generally implies that technicians have undergone specific training or met industry standards for appliance and system repairs.
Quality Control: The website mentions a “60-day workmanship guarantee” for repairs done by FPHW Certified Technicians. This guarantee is a good indicator of their commitment to quality work, providing a buffer if a repair fails shortly after the initial service. It’s important to understand the specifics of this guarantee from the contract.
Technician Dispatch Time: The stated aim of having a technician to you within “24-48 hours*” for dispatch is competitive within the industry. However, consumers should always ask about potential delays, especially for less common repairs or during peak seasons.

Customer Testimonials Website Examples

The First Premier website features several customer testimonials, predominantly positive, highlighting quick resolutions and good customer service.

Daniel O. Mar 21, 2024: “Really good. I recently discovered something new & that’s what inspired this review. Although it deserve 5 star.” – Vague but positive.
Mark L. Mar 21, 2024: “First premier is the home warranty you can rely on, they also save me a ton of money on Black Friday savings.” – Highlights reliability and cost savings.
Jeff I. Mar 21, 2024: “I had a microwave claim with first premier the customer service was top class they did a great job.” – Specific claim, positive customer service.
Jackson K. Mar 21, 2024: “So at first i had so much questions weather i should or shouldn’t and finally I took my policy out Best decision I’d ever made, I love the way they handled my claim within 2 days my washing machine my back up and running.” – Addresses initial hesitation, quick resolution.
Jonathan G. Mar 21, 2024: “First premier made my life so much easier, the technicians came out and fixed my water heater hassle free, I will recommend them to my neighbors.” – Highlights ease of service and technician effectiveness.

While these testimonials are positive, as with any company-published reviews, it’s prudent to cross-reference them with independent review platforms like BBB, Google Reviews, Consumer Affairs, etc. to get a broader and more balanced perspective on customer experiences.

This is where you might find more critical feedback regarding claim denials, lengthy repair times, or communication issues, if they exist.

Comparing First Premier to Homeowners Insurance

A critical distinction often confused by homeowners is the difference between a home warranty and homeowners insurance. Wegottickets.com Reviews

First Premier Home Warranty’s website clarifies this, emphasizing that they are complementary, not interchangeable.

Homeowners Insurance: What It Covers

Homeowners insurance is typically mandatory for mortgage holders and covers significant, unforeseen events that cause damage to your property or personal belongings.

Purpose: Protects against accidental damage or catastrophic loss.
Coverage Areas:
- Structure: Damage to your home’s physical structure e.g., roof damage from a storm, fire damage.
- Personal Property: Loss or damage to your belongings e.g., theft, fire.
- Liability: Protection if someone is injured on your property.
Examples of Coverage: Fire, theft, vandalism, certain natural disasters e.g., wind, hail, lightning.
Wear and Tear: Does not cover issues arising from normal wear and tear or lack of maintenance. If your ancient HVAC system simply stops working due to age, homeowners insurance won’t touch it.

Home Warranty: What It Covers

A home warranty, like those offered by First Premier, is a service contract designed to cover the repair or replacement of major systems and appliances due to normal operational failure.

Purpose: Protects against breakdowns due to normal wear and tear.
- Systems: HVAC, plumbing, electrical, water heater, ductwork.
- Appliances: Refrigerator, washer, dryer, oven, dishwasher, microwave.
Examples of Coverage: Your washing machine motor burning out from regular use, your air conditioner failing due to age, a water heater leaking after years of service.
Accidental Damage: Does not cover damage from accidents, fires, floods, or natural disasters. If your refrigerator stops working because your house burned down, that’s an insurance claim, not a warranty claim.

Why Have Both?

First Premier, and the industry at large, argues that homeowners should consider having both.

Complementary Coverage: Homeowners insurance covers the “big disasters,” while a home warranty covers the “everyday failures.”
Budget Stability: A home warranty can help stabilize your budget by converting unpredictable, large repair costs into predictable annual premiums and service fees. Without it, a sudden HVAC replacement which can cost $5,000 – $10,000 could be a significant financial strain.
Peace of Mind: Knowing that common household breakdowns are financially protected can reduce stress for homeowners.
Real Estate Transactions: As noted by First Premier, home warranties are often a valuable perk for home sellers. The SCIC unclear if this refers to a specific entity or a typo suggests homes with a home warranty sell faster, as it offers buyers an immediate layer of protection against unexpected expenses in a new property. This can be a significant selling point, especially for older homes.

Statistical Insight: According to data from the National Association of Realtors, nearly 70% of home sales include a home warranty, often paid for by the seller. This underscores their perceived value in real estate transactions. While homeowners insurance is non-negotiable for most, a home warranty is an elective addition designed to plug a specific gap in coverage that insurance doesn’t address. Asdatyres.co.uk Reviews

The Value Proposition: Are Home Warranties Worth It?

The question of whether a home warranty is “worth it” is subjective and depends heavily on individual circumstances, financial comfort, and the age and condition of the home’s systems and appliances.

First Premier, like other providers, argues for their value in mitigating unexpected repair costs.

Cost-Benefit Analysis

First Premier states an average annual premium of $500, plus a deductible/service fee per service call. To determine if it’s worth it, you need to weigh these costs against potential repair/replacement expenses.

Average Repair Costs:
- HVAC Repair: $150 – $1,000 often higher
- HVAC Replacement: $5,000 – $10,000+
- Refrigerator Repair: $200 – $400
- Washing Machine Repair: $150 – $300
- Water Heater Replacement: $800 – $2,000+
- Oven Repair: $150 – $600
The “Break-Even” Point: If your annual premium is $500 and your service fee is $100, you’d pay $600 before any actual repairs are done. If you have a single repair that costs less than $600 e.g., a $300 washer repair, you’ve lost money. However, if your HVAC fails and costs $1,500 to repair, your $600 outlay would save you $900. If multiple items fail, the savings can compound. Ukaspirevendor.co.uk Reviews

Factors to Consider for “Worth”

Age of Appliances/Systems: If your home’s major systems and appliances are old e.g., 10+ years, their likelihood of breakdown increases significantly. This is where a home warranty offers the most value. If everything is brand new, the value might be less immediate.
Budget for Unexpected Expenses: Can you comfortably afford a $1,000-$5,000 repair bill out-of-pocket without disrupting your financial stability? If not, a home warranty acts as an important financial safety net.
DIY Capability: Are you handy enough to fix common appliance issues yourself? If so, you might reduce your need for professional service. However, many major repairs HVAC, plumbing, electrical require licensed professionals regardless.
Specific Item Coverage: Does the plan cover the specific items you’re most concerned about? And what are the coverage limits for those items? A $2,000 limit on a $5,000 HVAC replacement means you’re still on the hook for $3,000. Always check these limits.
Service Fees and Exclusions: High service fees can erode savings. More importantly, understanding exclusions e.g., pre-existing conditions, improper installation, lack of maintenance is crucial. Many claims are denied due to these contractual clauses.

Data Point: A 2021 study by the National Association of Home Builders found that the average lifespan of a furnace is 15-20 years, an air conditioner 10-15 years, and a water heater 8-12 years. Appliances like refrigerators last around 10-15 years, and washing machines 10-13 years. Given these lifespans, a home warranty becomes increasingly attractive as these systems approach or exceed their average lifespan.

States Covered and Technician Network

First Premier Home Warranty states that its “Policies are available to homeowners nationwide” and their “network spans most of the US.” This broad coverage is a positive indicator, suggesting wide accessibility for potential customers.

Nationwide Availability

While the website claims nationwide availability, it’s always prudent for prospective customers to verify coverage in their specific state before purchasing. Regulations for home warranty companies can vary by state, and some companies might not operate in all areas due to licensing or regulatory hurdles. A quick call to their sales line 1-800-388-1918 or using their online quote tool would confirm this for your specific address.

Technician Coverage and Prioritization

First Premier emphasizes that they “prioritize ensuring you have access to certified technicians ready to assist you with any repair or maintenance needs.” This is a critical aspect of any home warranty service.

Licensed and Insured: They specify that their contractors are “licensed professionals, and their work comes with a 60-day workmanship guarantee.” This is standard and essential for consumer protection. A licensed technician ensures competence and adherence to local building codes, while insurance protects you from liability if an accident occurs on your property during a repair.
Network Size and Density: The effectiveness of a home warranty company’s service delivery heavily relies on the size and density of its technician network. A larger network generally means:
- Faster Response Times: More technicians available means quicker dispatch.
- Broader Specialization: Access to a wider range of specialists for various systems and appliances.
- Better Service Availability: Especially in rural areas where finding qualified technicians can be challenging.
Direct Access vs. Choice: First Premier’s policy of allowing customers to “choose your own service contractor” after authorization is a notable flexibility. Most home warranty companies insist on using their pre-approved network technicians. While they suggest using their certified technicians for potential cost savings and guaranteed work, this option gives homeowners more control, particularly if they have a trusted local repair person. This could be a significant differentiator for some.

Important Note: Even with a broad network, technician availability can fluctuate based on demand, technician workload, and the specific geographic location. During peak seasons e.g., summer for A/C, winter for heating or after widespread events, response times might be longer than the advertised 24-48 hours for dispatch. It’s always wise to ask about average response times in your specific area. Zoofy.nl Reviews

First Premier Home Warranty for Home Sellers and Real Estate Agents

First Premier Home Warranty explicitly highlights the benefits of their service for those involved in real estate transactions, specifically home sellers and real estate agents.

This is a common and often effective use of home warranties.

Value for Home Sellers

Selling a home can be fraught with potential issues, especially regarding the condition of appliances and systems. A home warranty can act as a powerful sales tool.

Buyer Incentive: Offering a home warranty with the sale provides a tangible incentive for potential buyers. It alleviates their immediate concerns about unexpected repair costs shortly after moving in, making the home more attractive. The site notes, “Home buyers tend to appreciate homes that come with a home warranty. It’s a nice freebie and it makes them feel like it can potentially mitigate their expenses coming to a new home.”
Reduced Post-Sale Liability: For the seller, a home warranty can limit liability for breakdowns that occur after the sale. Instead of the seller being responsible for a malfunctioning dishwasher reported by the buyer a week after closing, the home warranty company handles the claim.
Faster Sales: First Premier claims that “homes that come with a home warranty sell faster on the market,” citing the “SCIC” potentially a typo for a real estate or insurance commission, or a general industry statistic. While hard data can be localized, the principle holds: a perceived lower risk often translates to quicker decisions for buyers.

Value for Real Estate Agents

Real estate agents often recommend home warranties to both buyers and sellers as part of their service.

Client Satisfaction: Offering or recommending a home warranty can enhance an agent’s reputation by demonstrating care for their clients’ post-sale experience.
Smoother Transactions: By addressing potential repair issues proactively, home warranties can prevent post-closing disputes between buyers and sellers, leading to smoother transactions and fewer headaches for agents.
Competitive Edge: For agents, offering a home warranty as part of their service package e.g., paying for the first year of coverage for their buyers can be a competitive differentiator in a crowded market.

Cost-Effectiveness in Sales

First Premier points out that “Considering the average cost of approximately $500 for a home warranty plan for a year ahead, it sure does sound like a worthwhile deal” when selling a house. Fabricwholesaledepot.com Reviews

This cost is often negligible compared to the potential savings from a quicker sale or avoiding a major post-closing repair dispute.

For a seller, investing $500 to potentially save thousands in liability or to speed up a sale worth hundreds of thousands is often a smart move.

Pro Tip for Sellers: If you’re offering a home warranty, make sure it’s clearly communicated in the listing and during showings. Provide details about the coverage and the company. This transparency builds trust and highlights the added value. For agents, understanding the specifics of the warranty plans, including common exclusions and service fees, will allow you to answer client questions effectively and manage expectations.

Important Considerations and Potential Drawbacks

While First Premier Home Warranty presents a compelling case for its services, like any home warranty provider, there are crucial considerations and potential drawbacks that consumers should be aware of before committing.

Understanding these nuances is key to a realistic expectation of the service. Rowenhomes.co.uk Reviews

1. Coverage Limitations and Exclusions

This is arguably the most common source of dissatisfaction with home warranties across the industry.

Pre-existing Conditions: Home warranties generally do not cover problems that existed before the policy was purchased. While First Premier’s website doesn’t explicitly detail this, it’s a standard industry exclusion. Determining if a problem was pre-existing can be subjective and lead to claim denials.
Improper Maintenance/Installation: Issues arising from a lack of routine maintenance or incorrect installation are typically excluded. This means homeowners need to ensure their systems and appliances are well-maintained.
Cosmetic Damage: Dents, scratches, or other cosmetic issues are usually not covered. Coverage is for functionality.
Consequential Damage: Damage caused by a breakdown e.g., water damage from a burst pipe might not be fully covered by the warranty itself and would fall under homeowners insurance.
Coverage Caps/Limits: Every plan has limits on how much they will pay out per item or per system per year. For example, an HVAC system might have a $1,500 limit. If your repair or replacement costs $3,000, you’re responsible for the difference after the service fee. These limits can be a significant drawback if a major system fails. It’s vital to check these specific limits in the contract.
Unknown Causes: If a technician cannot determine the root cause of a breakdown, or if it’s determined to be something outside of normal wear and tear e.g., rodent damage, power surge, the claim may be denied.

2. Service Call Fees Deductibles

While First Premier mentions a service call fee, the specific amount isn’t prominently displayed on the main page. These fees are paid per claim, regardless of whether the item is repaired or replaced, and whether the claim is ultimately approved or denied though usually you only pay when a technician arrives.

Impact on Value: If you have multiple small issues throughout the year, these service fees can quickly add up, potentially negating the savings from the warranty. For instance, if you pay a $100 service fee for three separate claims, that’s $300 out-of-pocket, on top of your annual premium.

3. Technician Availability and Quality

While First Premier states they use licensed and insured technicians and aim for 24-48 hour dispatch, real-world experiences can vary.

Delays: During peak seasons or for specialized repairs, dispatch and repair times can be longer.
Parts Availability: Repairs are often contingent on parts availability, which can cause significant delays if a specific part needs to be ordered.
Technician Competence: While licensed, the quality of individual technicians can vary. Sometimes, a technician might be dispatched who isn’t an expert in a particular brand or complex issue, requiring a second visit or a different technician.

4. Replacement vs. Repair

Home warranty companies typically have the discretion to repair or replace an item.

If an item is replaced, it’s often with a comparable unit, not necessarily the exact model or brand.

Depreciation: Replacements usually factor in depreciation, meaning they will replace with an item of similar age and condition, not necessarily a brand-new top-of-the-line model.
Efficiency Standards: While rare, a replacement might not meet current energy efficiency standards if the original unit was very old, potentially leading to higher utility bills.

5. Claims Process and Communication

While First Premier offers 24/7 claim submission, the entire process—from initial claim to resolution—can sometimes involve multiple steps and communication points.

Documentation: Be prepared to provide clear documentation of the issue and potentially the item’s maintenance history.
Follow-up: Sometimes, proactive follow-up from the homeowner is necessary to ensure the claim progresses smoothly.

The Bottom Line: A home warranty is not a magical shield against all home repair costs. It’s a risk management tool. Its value shines when you have an unexpected, high-cost breakdown on a covered item. For homeowners with older appliances and systems, or those who prefer budget predictability over potential out-of-pocket savings, a home warranty can be a worthwhile investment, provided you understand the specific terms and limitations of your chosen plan. Always read the sample contract before you buy.

First Premier Home Warranty: Certifications and Trust Signals

First Premier Home Warranty prominently displays several trust signals and claims of high ratings on its homepage.

These certifications and awards are designed to build confidence with potential customers.

Claimed Accolades and Features

The website features logos and statements indicating they are:

“Rated a Best Home Warranty Company for 2024 and Best for Customer Satisfaction”
“Awarded by Rated Best Reviews”
“Most Trustworthy Rated by Most Trustworthy Rated by” repeated text, likely a display error on the site
“Top Ranked Home Warranty Company”
“Rated Best in Service by Awarded by”
“Featured in Most Trustworthy Rated by Top searched in Top Ranked Home Warranty in 2024”

While these claims are impressive at first glance, it’s important for consumers to conduct their own due diligence.

Verifying Claims

“Rated Best Reviews,” “Most Trustworthy Rated,” “Top Ranked”: These sound reputable, but the specific entities or review platforms that awarded these distinctions are not clearly identified or linked on the homepage.
- Action for Consumers: Look for direct links to the independent review sites e.g., ConsumerAffairs, Trustpilot, BBB, Google Reviews, various industry blogs or rating agencies where these ratings were supposedly awarded. A reputable company will typically link directly to their profiles on these sites.
- Search Engine Verification: A quick search for “First Premier Home Warranty reviews on ” can help uncover a broader range of customer feedback, both positive and negative.
BBB Accreditation: A common and reliable trust signal for service companies in the US is accreditation and rating by the Better Business Bureau BBB. While not explicitly mentioned on the provided text, checking their BBB profile bbb.org would reveal their rating A+, B-, etc., customer review average, and any complaint history. This provides an independent, third-party assessment.
Customer Testimonials: The website includes several positive customer testimonials with names and dates. While these are good for showcasing positive experiences, they are curated by the company.
- Action for Consumers: Seek out reviews from various sources, not just those presented on the company’s website. Diverse feedback gives a more balanced view of typical customer experiences, including common pain points like claim denials, slow service, or communication issues, if they exist.
Years in Business: First Premier states, “For over 30 years, we’ve upheld our founding principles.” A long operational history can be a positive sign of stability and experience in the market. However, longevity alone doesn’t guarantee current service quality.

Overall Assessment of Trust Signals: First Premier Home Warranty presents several strong claims of reliability and high ratings. However, for a complete picture, customers should proactively seek out and verify these claims through independent channels. The lack of direct links to the review platforms that supposedly awarded them “Best for 2024” or “Most Trustworthy” status is a point that warrant further investigation for the skeptical consumer. It’s about empowering yourself with all the data, not just the marketing copy.

First Premier Home Warranty: Final Verdict & Smart Next Steps

Based on the information presented on Firstpremierhomewarranty.com, the company positions itself as a strong contender in the home warranty market, offering comprehensive coverage and a customer-centric approach.

They highlight their longevity, broad coverage across the U.S., flexible plan options, and a commitment to prompt service through a network of licensed technicians.

The Good

Clear Value Proposition: They clearly define what a home warranty is and how it differs from homeowners insurance, addressing a common point of confusion.
Customizable Plans: The Premier and Platinum plans, along with numerous optional add-ons, allow homeowners to tailor coverage to their specific needs.
24/7 Claim Submission: Round-the-clock availability for claims is a significant convenience.
Technician Dispatch Time: The stated aim of 24-48 hour technician dispatch is competitive.
Flexibility with Contractors: The option to use your own authorized contractor is a notable differentiator not always found with competitors.
Benefit for Real Estate Transactions: They effectively highlight the value for home sellers and real estate agents, which is a key market segment.

Areas for Deeper Scrutiny Your Next Steps

Detailed Coverage Limits & Exclusions: This is the most crucial piece of information. The website provides general coverage lists but lacks specific monetary limits per item or system, and detailed exclusions for pre-existing conditions, improper maintenance, or types of damage not covered. Your absolute next step is to request and thoroughly read a sample contract. This document is the definitive guide to what is and isn’t covered, and under what conditions.
Service Call Fees: While mentioned, the exact range of service call fees isn’t immediately clear on the main page. Confirm this directly when getting a quote.
Independent Reviews: While their website showcases positive testimonials and claims of high ratings, it’s essential to consult independent review platforms e.g., Better Business Bureau, Consumer Affairs, Trustpilot, Google reviews to get a balanced perspective from a wider range of customers. Look for patterns in complaints, particularly regarding claim denials or service delays.
Pre-existing Conditions Clause: Inquire specifically about their policy and how they assess pre-existing conditions, as this is a frequent point of contention in the industry.
Claim Denial Rate/Process: While not often published, understanding the most common reasons for claim denials can help you manage expectations and ensure you meet policy requirements.

The Verdict

If you are a homeowner with older appliances or systems, or if you prefer the predictability of annual premiums and service fees over potentially large, unpredictable out-of-pocket repair costs, a home warranty from First Premier could be a valuable investment.

It offers a financial buffer against the inevitable wear and tear of household items.

However, treat this as a strategic financial decision, not a magical solution. The core advice remains: understand the contract inside and out. A home warranty is a contract, and like any contract, its value lies in the fine print. Once you’ve done your homework on the specifics of their plans, service fees, and exclusions, you’ll be well-equipped to decide if First Premier Home Warranty is the right fit for your home and your budget.

Frequently Asked Questions

What is Firstpremierhomewarranty.com?

Firstpremierhomewarranty.com is the official website for First Premier Home Warranty, a company that provides service contracts to homeowners covering the repair or replacement of major home systems and appliances due to normal wear and tear.

What is the primary purpose of a First Premier Home Warranty?

The primary purpose is to help homeowners manage the unpredictable and high costs of repairing or replacing essential home systems and appliances that break down due to age or regular use, providing financial predictability.

How does a First Premier Home Warranty differ from homeowners insurance?

A First Premier Home Warranty covers breakdowns from normal wear and tear on appliances and systems e.g., a refrigerator stopping due to age, whereas homeowners insurance covers damage from unforeseen events like fires, theft, or natural disasters. They are complementary, not interchangeable.

What plans does First Premier Home Warranty offer?

First Premier Home Warranty offers two main plans: the Premier Plan and the Platinum Plan. Both cover a range of major systems and appliances, with the Platinum plan being marketed as the most popular.

Can I customize my coverage with First Premier Home Warranty?

Yes, you can customize your coverage by adding optional coverage items to your plan, such as a sprinkler system, additional ovens, pool/spa coverage, septic systems, and more.

How do I submit a claim with First Premier Home Warranty?

You can submit a claim by phone or online.

First Premier Home Warranty states their claims submission service is available 24 hours a day, 7 days a week, 365 days a year.

What is the typical response time for a technician from First Premier Home Warranty?

First Premier Home Warranty aims to have a technician dispatched to your home within 24-48 hours after your claim is submitted and the service call fee is paid.

Do I have to pay a service call fee for each claim?

Yes, like most home warranty companies, First Premier Home Warranty requires you to pay a service call fee deductible for each approved service request or technician visit.

The specific fee amount should be detailed in your policy.

Can I choose my own service contractor with First Premier Home Warranty?

Yes, First Premier Home Warranty states that you can choose your own service contractor, provided you contact them first for authorization.

However, they generally recommend using their network of certified technicians for best results.

What happens if an appliance cannot be repaired by First Premier Home Warranty?

If a covered appliance or system cannot be repaired, First Premier Home Warranty will arrange for its replacement with a comparable unit, subject to the coverage limits and terms outlined in your contract.

Are pre-existing conditions covered by First Premier Home Warranty?

No, generally, home warranties, including First Premier Home Warranty, do not cover pre-existing conditions—issues that existed before your policy coverage began.

Does First Premier Home Warranty cover issues caused by improper maintenance?

Typically, no.

Home warranty policies usually exclude damages or breakdowns caused by a lack of proper maintenance, improper installation, or misuse.

Is First Premier Home Warranty available nationwide?

Yes, First Premier Home Warranty states that its policies are available to homeowners nationwide, and their technician network spans most of the US.

It’s advisable to confirm availability for your specific address.

Is a First Premier Home Warranty worth it for home sellers?

Yes, many real estate professionals and sellers find a home warranty worthwhile.

It can make a home more attractive to buyers by providing protection against unexpected repair costs post-purchase and can help reduce the seller’s liability for future breakdowns.

What is the average annual cost of a First Premier Home Warranty?

While specific pricing depends on the plan and optional coverage, First Premier Home Warranty indicates an average annual premium of approximately $500, in addition to per-service call fees.

Does First Premier Home Warranty offer a workmanship guarantee?

Yes, First Premier Home Warranty offers a 60-day workmanship guarantee on repairs completed by their FPHW Certified Technicians.

What items are included in the Premier Plan from First Premier Home Warranty?

The Premier Plan includes coverage for A/C, heating, clothes washer, refrigerator, clothes dryer, electrical, plumbing, water heater, dishwasher, built-in microwave, oven, and more.

Refer to their website or sample contract for a complete list.

What items are included in the Platinum Plan from First Premier Home Warranty?

The Platinum Plan generally includes all items covered by the Premier Plan and may offer higher coverage limits or additional benefits.

The website lists the same items for both plans, so it’s essential to check the detailed contract for specific differences.

How long has First Premier Home Warranty been in business?

First Premier Home Warranty states they have been upholding their founding principles “for over 30 years,” indicating a long history in the home warranty industry.

Can I cancel my First Premier Home Warranty if I sell my home?

Yes, First Premier Home Warranty states that if you sell your home, you have the option to either transfer your warranty to your new home or cancel your warranty plan.

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