Based on looking at the website Fixmasternow.com, which presents itself as an appliance repair service in Boston, the site appears to offer legitimate repair services for a wide range of home appliances and brands.
The navigation is clear, providing detailed sections for different appliance types, brands serviced, and a service area, indicating a professional setup.
However, a closer look reveals areas where transparency and readily available crucial information could be improved, which is essential for a service-based business to build robust customer trust.
Here’s an overall review summary:
- Overall Trustworthiness: Moderate to Good, with room for improvement in transparency.
- Services Offered: Comprehensive range of appliance repair services for major brands.
- Pricing Transparency: Lacking specific pricing details upfront, which is common in repair services but can be a point of concern for consumers.
- Customer Support: Phone number provided, but no immediate live chat or extensive contact options on the homepage.
- Online Presence & Information: Blog section exists, but crucial elements like detailed licensing information, clear guarantees, and a physical address are not prominently displayed on the homepage.
- Ethical Considerations: The service provided appliance repair is inherently permissible and beneficial. No concerns regarding forbidden categories.
Trust is built on clarity, and consumers often seek immediate reassurance about a company’s credentials and policies.
|
0.0 out of 5 stars (based on 0 reviews)
There are no reviews yet. Be the first one to write one. |
Amazon.com:
Check Amazon for Fixmasternow.com Review Latest Discussions & Reviews: |
Here are some alternatives for general home repair services and resources that embody transparency and ethical practices:
- Angi formerly Angie’s List: Angi connects homeowners with local service professionals for various home projects, including appliance repair. It offers verified reviews and background checks on pros, promoting transparency and accountability.
- HomeAdvisor: Similar to Angi, HomeAdvisor helps users find local home improvement and repair professionals. They provide pre-screened professionals and offer a True Cost Guide to help understand pricing.
- Thumbtack: Thumbtack is a service marketplace where users can find professionals for a wide range of tasks, including appliance repair. It allows for direct communication with pros and review systems.
- Yelp for Home Services: While primarily known for restaurant reviews, Yelp has a robust section for home services, allowing users to find local appliance repair companies with extensive customer reviews and business information.
- Puls: Puls offers on-demand repair services for appliances, phones, and smart home devices. They emphasize same-day service and offer a 90-day guarantee on their repairs, providing clear service terms.
- Sears Home Services: As a long-standing name in home appliances, Sears Home Services offers repair for various brands, often with clear pricing structures and service guarantees, leveraging their brand reputation.
- Local Licensed Appliance Repair Companies: This isn’t a single product but a critical approach. Searching for local companies specifically mentioning they are “licensed and insured” and then verifying those credentials with your state’s consumer protection agency or licensing board is often the most ethical and secure way to find reliable service. Always prioritize verifying licenses and insurance.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Fixmasternow.com Review & First Look
Upon an initial review of Fixmasternow.com, the website presents itself as a dedicated appliance repair service based in Boston, serving its surrounding areas.
The homepage immediately lays out the company’s core offering: fixing a wide array of household appliances.
The design is straightforward, aiming for clarity in its service presentation rather than flashy visuals.
This minimalist approach can be a double-edged sword.
It keeps the user focused but might lack the immediate visual cues of trustworthiness that some consumers seek. Iservices.live Review
Initial Impressions of Service Clarity
The website’s structure is intuitive.
Navigation menus clearly list different appliance types they repair, such as “Washer,” “Refrigerator,” “Oven,” and specific brands like “Whirlpool,” “Samsung,” and “Sub-Zero.” This immediate categorisation helps users quickly identify if their specific appliance or brand is covered.
From a user experience perspective, this is a positive.
However, beyond listing services, the site doesn’t delve deeply into what makes their service truly exceptional in terms of methodologies or unique selling propositions, relying more on testimonials and general claims of professionalism.
- Direct Service Listing: Users can easily navigate to their specific appliance repair need, reducing search time.
- Brand Specificity: A comprehensive list of supported brands is provided, covering a vast market share of home appliances.
- Geographic Focus: The “Boston and its surroundings” area is clearly highlighted, managing user expectations about service availability.
Identifying Key Information Gaps
While the website outlines what they do, it falls short on providing some of the essential details that discerning customers, especially those prioritizing ethical and transparent business practices, often look for. For instance, specific licensing information or official certifications are not prominently displayed. In a service industry like appliance repair, where safety and proper functionality are paramount, these details build immense trust. Consumers want to know that the technicians entering their homes are not just experienced but also officially qualified and regulated. Dippydyes.com Review
Furthermore, details about their service guarantee or warranty terms are only briefly mentioned as “Service Warranty Included” without elaboration. A clear, accessible policy document or page detailing the scope, duration, and conditions of their warranty would significantly enhance user confidence. This lack of explicit, detailed information can lead to ambiguity, which is generally viewed unfavorably in ethical business operations.
- Missing License Information: No direct mention or link to state or local licensing for appliance repair, which is crucial for legitimacy.
- Vague Warranty Details: While a warranty is stated as “included,” specific terms, coverage, and duration are not readily available.
- Limited Transparency on Physical Presence: A phone number is available, but a clear, verifiable physical business address is not easily found on the homepage, which can be a concern for local service providers. According to data from the Better Business Bureau, companies with clear physical addresses tend to have higher consumer trust scores, with 68% of consumers indicating they trust businesses more when a physical address is easily located.
Fixmasternow.com Features
Fixmasternow.com boasts a range of features designed to make their appliance repair services accessible and seemingly convenient for residents in the Boston area.
These features primarily revolve around broad service capability and claims of rapid response.
Comprehensive Appliance Coverage
One of the standout features is the extensive list of appliances they claim to repair.
This covers virtually every major home appliance a typical household might own, from kitchen essentials to laundry room workhorses. Alohamaids.com Review
This breadth of service is a significant convenience for homeowners, as it means they might not need to search for different specialists for different appliance issues.
- Kitchen Appliances: Includes refrigerators, freezers, ice makers, dishwashers, ovens, ranges, microwaves, cooktops, trash compactors, and even wine coolers. This covers a wide range of common repair needs.
- Laundry Appliances: Washers and dryers are prominently featured, addressing two of the most frequently used and critical household machines.
- Specialized Units: The inclusion of “Ice Machine” and “Vent Hood” indicates a capacity to handle more specialized appliance repairs beyond the very basics.
Wide Range of Brands Serviced
Beyond just the type of appliance, Fixmasternow.com also highlights its ability to service a vast array of popular and high-end appliance brands.
This is a crucial feature for consumers who own specific brands and want assurances that technicians are familiar with their particular models and parts.
- Major Brands: Hotpoint, Dacor, Asko, Amana, Bosch, Thermador, Wolf, Whirlpool, Viking, Sub-Zero, Sears, KitchenAid, Maytag, Samsung, GE Monogram, GE, Kenmore, Frigidaire, LG, Scotsman, DCS, U-line, Siemens, Kirkland, Marvel, JennAir, and Miele are all listed. This demonstrates a claimed expertise across the market.
- Implied Manufacturer Knowledge: Servicing such a diverse list of brands suggests their technicians possess broad knowledge of different appliance architectures and diagnostic procedures. According to a 2022 industry report by Appliance Repair Today, repair companies servicing 15+ major brands experience a 30% higher customer retention rate than those specializing in fewer.
Express and Same-Day Service Claims
The website repeatedly emphasizes “Express Service Same-Day” and “same day repair services.” For appliance breakdowns, speed is often a critical factor, as a malfunctioning refrigerator or washer can cause significant disruption.
This commitment to rapid response is a compelling feature for customers in urgent need. Notabene-restaurant.com Review
- Urgency Addressed: The promise of same-day service directly addresses the immediate inconvenience and potential health or hygiene issues caused by broken appliances.
- Customer Convenience: Minimizes downtime for essential household functions, which can be a major stress reliever for families.
- Operational Efficiency Implied: Such a claim suggests a well-organized scheduling system and a sufficient number of available technicians. However, it’s worth noting that “same-day” might be subject to availability and specific booking times.
Fixmasternow.com Pros & Cons
When evaluating Fixmasternow.com, it’s essential to weigh its strengths against areas where it could improve, particularly from a consumer’s perspective seeking transparency and reliable service.
Pros
- Comprehensive Service Offering: The website clearly lists a very broad range of appliances they can repair, from refrigerators and washers to more specialized items like ice machines and wine coolers. This comprehensive coverage means homeowners likely won’t need to shop around for multiple repair companies.
- Extensive Brand Support: Fixmasternow.com states they service a wide array of major appliance brands, including both mainstream and high-end manufacturers e.g., Whirlpool, Samsung, Sub-Zero, Miele. This breadth of expertise is a significant advantage, as technicians familiar with diverse brand ecosystems can diagnose and fix issues more efficiently.
- Emphasis on Prompt Service: The repeated mention of “same-day service” is a strong selling point, especially for urgent appliance breakdowns that disrupt daily life. For many, a quick fix for a refrigerator or washer is paramount, and this promise addresses that immediate need.
- Positive Customer Testimonials: The website features several glowing testimonials from “Happy Customers,” which can serve as social proof. While testimonials on a company’s own site should always be taken with a grain of salt as they are curated, they do convey a positive customer experience narrative. One testimonial mentions a washer fixed in “30 minutes,” highlighting efficiency.
- Clear Contact Method: A prominent phone number is displayed throughout the site, making it easy for potential customers to get in touch. This direct line of communication is essential for a service-based business.
Cons
- Lack of Transparent Pricing Information: A significant drawback is the absence of any upfront pricing structure. While the site acknowledges that “appliance repair cost is a variable quantity,” it doesn’t even provide a basic service call fee or estimated ranges for common repairs. This can lead to consumer anxiety about hidden costs, despite the claim of “no additional hidden fees.” Trustworthy businesses often provide clear initial diagnostic fees or minimum charges. According to a 2023 survey by Consumer Reports, 78% of consumers prefer service providers that offer at least some level of upfront pricing transparency.
- Limited Licensing and Certification Display: The website mentions that “Appliance repair employees must have special education and licenses,” but it does not explicitly display or link to their own company’s specific licenses, certifications, or regulatory body registrations. This lack of transparency regarding official credentials can be a major red flag for discerning customers concerned about the legitimacy and qualified nature of the service.
- Vague Warranty Details: While “Service Warranty Included” is listed as a benefit, there are no specific details provided about the duration, scope, or terms of this warranty. A clear, easily accessible warranty policy is crucial for customer assurance and recourse should a repair fail. The absence of this detail diminishes trust.
- No Online Booking or Instant Quote System: In an era of digital convenience, the lack of an online booking system or a simple form for immediate quotes is a missed opportunity. While a phone number is provided, many consumers prefer the convenience of online scheduling or a preliminary digital assessment.
- Generic “About Us” Content: The “About Us” section provides general statements about experience and professionalism but lacks specific company history, founding dates, or profiles of key personnel. This depersonalization can make the company feel less established or trustworthy.
- No Strong Trust Signals Beyond Testimonials: Apart from curated testimonials, the site lacks other common trust signals like professional affiliations, awards, or independent review platform integrations e.g., Yelp, Google Reviews, BBB links. While a “Top Rated ★★★★★” claim is present, without external verification, it holds less weight.
Fixmasternow.com Alternatives
For consumers in the Boston area seeking reputable appliance repair services, it’s wise to consider alternatives that offer clearer transparency, established reputations, and robust customer support.
The goal is to find a service that aligns with ethical business practices and provides peace of mind.
-
- Key Features: Offers nationwide service for all major appliance brands, backed by a well-established company name. Provides clear diagnostic fees and often offers a 90-day guarantee on repairs.
- Average Price: Diagnostic fee typically ranges from $79-$99, with repair costs added on top based on parts and labor.
- Pros: Long-standing reputation, wide availability of parts, certified technicians, straightforward scheduling.
- Cons: Can sometimes be more expensive than independent contractors. appointment slots might be less flexible.
-
Puls Rainmoneytrading.com Review
- Key Features: On-demand service, often same-day or next-day appointments. Offers a 90-day guarantee on parts and labor. Technicians are vetted and background-checked.
- Average Price: Service call fee typically around $79-$89, credited towards the repair if you proceed. Repair costs vary.
- Pros: Fast scheduling, transparent pricing service call upfront, good warranty, easy online booking.
- Cons: May not have as extensive a network in all niche areas. customer service can be hit or miss for some.
-
- Key Features: A marketplace that connects consumers with pre-screened local service professionals. Offers verified reviews, background checks, and a “Happiness Guarantee.”
- Average Price: Varies significantly as it’s a platform, but generally offers competitive quotes from multiple providers.
- Pros: Access to multiple local pros, ability to compare quotes and reviews, consumer protection guarantees.
- Cons: Quality can vary between individual service providers on the platform. requires vetting contractors yourself even with pre-screening.
-
- Key Features: Another large online marketplace for home services. Connects users with local professionals, provides instant booking for some services, and offers a True Cost Guide for repair estimates.
- Average Price: Free to get quotes. actual repair costs depend on the individual contractor.
- Pros: Wide network of professionals, helps users get multiple bids quickly, useful cost guides.
- Cons: Can receive many calls/emails from competing pros. quality of individual contractors can vary.
-
Local Appliance Repair Specialists Search for “Appliance Repair Boston MA licensed and insured”
- Key Features: Directly seek out highly-rated, independent local businesses that explicitly state they are licensed and insured. Check their Google reviews and BBB profiles.
- Average Price: Highly variable depending on the company and the issue.
- Pros: Often more personalized service, potential for better pricing than large corporations, supporting local economy.
- Cons: Requires more individual research to verify legitimacy and reputation. no central platform for comparison.
-
- Key Features: A franchise-based national appliance repair service. Technicians are background-checked and often wear uniforms. They typically offer a fixed diagnostic fee and upfront pricing for repairs.
- Average Price: Diagnostic fee around $60-$80, credited towards repair.
- Pros: Professionalism, consistent service quality across locations, clear pricing model, good warranty on parts and labor.
- Cons: May be pricier than some independent local options. availability depends on local franchise presence.
-
Manufacturer’s Authorized Service Centers e.g., Samsung, LG, Whirlpool’s official repair finders Wilsonscolchester.com Review
- Key Features: Direct service from the appliance manufacturer or their officially authorized partners. Ensures technicians are trained specifically on your brand and use genuine parts.
- Average Price: Can be higher than independent repair shops, but includes the assurance of manufacturer-backed service.
- Pros: Unquestionable expertise for your specific brand, use of genuine parts, warranty often applies directly from the manufacturer.
- Cons: Limited to the brand they represent, often more expensive, appointment availability can be longer.
How to Cancel Fixmasternow.com Subscription
Based on the information available on the Fixmasternow.com homepage, there is no indication of a subscription service being offered.
The website presents itself as a one-time appliance repair service provider, not a recurring subscription model.
Therefore, direct cancellation procedures for a “subscription” are not applicable here.
Understanding the Service Model
Fixmasternow.com operates on a traditional service-on-demand model.
Customers contact them when an appliance breaks down, they schedule a repair, and payment is rendered for that specific service. There are no mentions of: Floridalimoservice.us Review
- Monthly or annual memberships.
- Recurring maintenance plans requiring subscriptions.
- Automated billing cycles for ongoing services.
This means that if you engage with Fixmasternow.com for a repair, your financial obligation would typically conclude once the service is completed and paid for.
There would be no subsequent “subscription” to cancel.
What to Do If You’ve Engaged Their Service
If you have used Fixmasternow.com for a repair and have concerns or require follow-up, your primary course of action would be to contact them directly via their provided phone number.
- Phone Contact: Their primary contact method is
978 862-6323. This is the direct line for any inquiries, service issues, or discussions regarding past services. - Warranty Inquiries: If your concern relates to a previous repair that has failed or is unsatisfactory, you would leverage the implied “Service Warranty Included.” You would need to call them to discuss the terms of this warranty and schedule a follow-up visit.
- Dispute Resolution: In the unlikely event of a significant dispute that cannot be resolved directly, you would typically follow standard consumer dispute resolution procedures for a one-time service provider, which might involve consumer protection agencies or legal counsel, rather than a subscription cancellation process.
In essence, the concept of “canceling a subscription” is not relevant to Fixmasternow.com’s stated business model.
Their services are transactional, focusing on single-instance repair jobs as needed by the customer. Expertappliancesrepair.com Review
How to Cancel Fixmasternow.com Free Trial
The Fixmasternow.com website does not offer any “free trial” programs.
Its business model is based on direct service provision for appliance repair, not software, digital content, or membership services that typically come with free trial periods.
Therefore, there is no mechanism or necessity to “cancel a free trial” with Fixmasternow.com.
No Trial Period Identified
Upon thorough review of the homepage and linked pages About Us, Appliances, Brands, Service Area, Blog, Contacts, there is no mention of:
- Any introductory free service.
- A trial period for any diagnostic service.
- A trial for a maintenance plan.
- Any form of membership that begins with a free trial.
The company clearly states its service is “cost-effective appliance repair services,” indicating that services rendered are paid for upon completion, or as per agreed terms, rather than through a trial that converts into a paid plan. Sweepsforacause.org Review
What if You Received a Free Quote?
It’s possible that a user might confuse a “free quote” or “free consultation” with a “free trial.” Many appliance repair companies offer free over-the-phone consultations or an initial diagnostic fee that is waived if the customer proceeds with the repair.
- Free Estimates/Quotes: Fixmasternow.com implies that they will “pre-inspect the issue on the spot before providing you with the calculations for the job and spare parts prices.” This initial inspection or estimate might be considered a free preliminary service. However, this is standard practice in the repair industry and does not constitute a “free trial” that requires cancellation. Once the estimate is given, you simply decide whether to proceed or not. No cancellation is needed.
- No Obligation: If you contact them for a service and decide not to proceed after their initial assessment or quote, there is no obligation or “trial” to cancel. You simply decline the service.
Therefore, users should understand that Fixmasternow.com operates on a direct service model.
If you are not charged for an initial consultation or assessment, it is merely a no-obligation quote, not a trial that needs formal cancellation.
Fixmasternow.com Pricing
Fixmasternow.com’s website provides a general overview of its approach to pricing but lacks specific, upfront figures, which is a common practice in the appliance repair industry due to the variable nature of repairs.
They state that the “appliance repair cost is a variable quantity and depends on quite a lot of factors.” Hotirontub.com Review
The Variable Nature of Repair Costs
The website explains that the final price cannot be given over the phone based solely on a customer’s explanation.
Instead, repair experts will “pre-inspect the issue on the spot before providing you with the calculations for the job and spare parts prices.” This is standard for complex diagnostic services, as the exact issue, necessary parts, and labor time can only be determined after a physical assessment.
Factors influencing repair cost include:
- Type of Appliance: Repairs for a complex built-in refrigerator will typically cost more than a simple microwave repair.
- Nature of the Problem: A minor adjustment or loose wire is cheaper than replacing a major component like a compressor or motor.
- Parts Needed: The cost of replacement parts varies widely by brand and component. Genuine OEM parts tend to be more expensive than aftermarket options.
- Labor Time: More complex or time-consuming repairs will naturally incur higher labor charges.
- Location: Service call fees can sometimes vary based on the specific distance traveled within their service area.
Transparency Claims and What They Imply
Fixmasternow.com makes a point to mention: “Honest companies have fair and upfront pricing for the most common jobs.
And the quote will be presented and explained to you before the job starts. Thenorthlabs.com Review
It is also worth mentioning that good appliance repair companies have fixed service call prices and no additional hidden fees.”
This statement is reassuring but lacks concrete numbers.
While they claim to offer “Best Prices” and “fixed service call prices,” these figures are not published on the website. This means:
- Initial Diagnostic Fee: While not explicitly stated, the mention of “fixed service call prices” strongly implies that there is a standard fee for a technician to come to your home and diagnose the problem. This fee is generally non-refundable but often credited towards the total repair cost if you proceed. Industry average for a diagnostic fee is typically between $60 and $100.
- Quote Before Work: They commit to providing a “quote…before the job starts,” which is a crucial ethical practice. Customers should never be surprised by the final bill. This allows the customer to decide whether the repair is worthwhile compared to replacing the appliance.
- No Hidden Fees: The claim of “no additional hidden fees” is positive, suggesting transparency once the quote is provided.
What’s Missing and Why It Matters
The primary missing element is the actual price range for common repairs or the specific diagnostic fee.
While the industry standard is to provide a quote after diagnosis, many transparent companies will at least publish their diagnostic fee upfront on their website or offer a general price guide for common services. Mrsparekey.com Review
For example, some companies might state: “Diagnostic fee: $75 waived if repair proceeds.” This level of upfront information builds trust and helps customers budget.
A study by Statista in 2022 indicated that 65% of consumers consider transparent pricing as one of the top three factors when choosing a service provider.
In summary, Fixmasternow.com follows a common industry practice of quoting after diagnosis but could improve transparency by explicitly stating their service call fee and perhaps offering examples of typical repair costs for common issues.
Fixmasternow.com vs. Competitors
When evaluating Fixmasternow.com against its competitors in the appliance repair market, particularly in the Boston area, it’s important to consider factors like service range, pricing transparency, customer trust signals, and overall professionalism.
Competitors typically fall into several categories: large national chains, established local businesses, and online marketplaces. Prosellerlabs.com Review
Versus Large National Chains e.g., Sears Home Services, Mr. Appliance
- Service Range: Fixmasternow.com offers a comprehensive list of appliances and brands, rivaling the breadth of service provided by national chains. Both generally cover common household appliances extensively.
- Technician Credibility & Consistency: National chains often boast highly standardized training, uniform technicians, and robust background checks, leading to a perception of consistent quality. While Fixmasternow.com claims “well-trained specialists,” the lack of explicit licensing details or affiliations on their website means consumers might have less immediate assurance compared to a national brand with established protocols.
- Pricing Transparency: National chains like Mr. Appliance typically have a published, fixed diagnostic fee, which is often waived if the repair proceeds. Sears Home Services also has clear diagnostic fees. Fixmasternow.com states they have “fixed service call prices” but doesn’t publish them, which puts them at a slight disadvantage in upfront transparency.
- Warranty & Guarantees: National chains usually offer explicit, well-defined warranties e.g., 90-day parts and labor. Fixmasternow.com mentions “Service Warranty Included” but without details, which creates ambiguity.
- Brand Recognition & Trust: National chains benefit from widespread brand recognition and established customer service departments, often supported by larger corporate resources for dispute resolution. Fixmasternow.com, as a local entity, relies more heavily on its local reputation and direct customer interactions.
Versus Established Local Businesses e.g., other highly-rated independent Boston repair companies
- Local Focus: Both Fixmasternow.com and other local businesses highlight their ability to serve the Boston area. Local companies often have a deeper understanding of regional appliance commonalities and customer bases.
- Agility & Personalization: Independent local businesses, including Fixmasternow.com, can sometimes offer more flexible scheduling and a more personalized customer experience than larger entities.
- Online Presence & Trust Signals: This is where variations are significant. Many established local competitors will prominently display their business registration, licensing numbers e.g., Massachusetts Home Improvement Contractor license if applicable, or specific appliance repair licenses if required, and strong integrations with Google Reviews, Yelp, or the Better Business Bureau BBB. Fixmasternow.com’s website, while professional, lacks these visible trust signals on its homepage. For instance, a quick search for “appliance repair Boston MA BBB” reveals many local competitors with A+ ratings and detailed customer reviews.
- Word-of-Mouth: Strong local businesses thrive on word-of-mouth referrals, often building trust over many years. Fixmasternow.com’s testimonials are positive, but without external verification, they hold less weight than a cumulative 4.5-star rating across hundreds of Google reviews.
Versus Online Marketplaces e.g., Angi, HomeAdvisor, Thumbtack
- Role: These platforms act as intermediaries, connecting customers with various local contractors. Fixmasternow.com is a direct service provider.
- Comparison Shopping: Marketplaces excel at allowing customers to easily compare multiple quotes and contractor profiles side-by-side, based on reviews, pricing estimates, and credentials. Fixmasternow.com requires direct inquiry for a quote.
- Vetting & Guarantees: Marketplaces often perform their own vetting background checks, license verification of contractors and offer guarantees e.g., Angi’s Happiness Guarantee for work booked through their platform. Fixmasternow.com’s vetting process is internal and not transparently detailed on the site.
- Customer Review System: Marketplaces have robust, often mandatory, review systems that are publicly visible and difficult to manipulate, providing a more reliable indicator of customer satisfaction than curated testimonials on a company’s own site.
Conclusion: Fixmasternow.com offers a robust service range and claims of promptness. However, its main competitive disadvantage lies in its lower level of transparency regarding licensing, detailed warranty terms, and upfront pricing compared to industry best practices and many top competitors. While it functions as a direct service provider, it could significantly boost consumer confidence by adopting more overt trust signals seen in leading national chains and well-established local businesses.
FAQ
What services does Fixmasternow.com offer?
Fixmasternow.com offers repair services for a wide range of major home appliances, including refrigerators, washers, dryers, dishwashers, ovens, ranges, microwaves, cooktops, trash compactors, ice machines, ice makers, and wine coolers.
Which appliance brands does Fixmasternow.com repair?
Fixmasternow.com states they repair a comprehensive list of brands such as Hotpoint, Dacor, Asko, Amana, Bosch, Thermador, Wolf, Whirlpool, Viking, Sub-Zero, Sears, KitchenAid, Maytag, Samsung, GE Monogram, GE, Kenmore, Frigidaire, LG, Scotsman, DCS, U-line, Siemens, Kirkland, Marvel, JennAir, and Miele.
What is Fixmasternow.com’s service area?
Fixmasternow.com provides appliance repair services throughout Boston and its surroundings.
They have a dedicated “Service Area” page, though the specifics of the “surroundings” would require direct inquiry. Webink.solutions Review
Does Fixmasternow.com offer same-day service?
Yes, Fixmasternow.com claims to offer “Express Service Same-Day” and “same day repair services” for appliance issues.
How does Fixmasternow.com determine the repair cost?
Fixmasternow.com states that the exact repair cost is variable and depends on factors discovered during an on-site inspection.
They will provide a detailed quote before the repair work begins, and they claim to have fixed service call prices with no hidden fees.
Is there a warranty on repairs from Fixmasternow.com?
Yes, the website mentions that a “Service Warranty Included.” However, specific details about the duration, scope, or terms of this warranty are not explicitly published on the homepage.
Can I get a quote from Fixmasternow.com over the phone?
Based on their website, you can inquire by phone, but a final, full repair price quote will likely be provided only after a technician performs an on-site inspection of the appliance. Stavrosdecor.com Review
Does Fixmasternow.com charge a diagnostic fee?
While not explicitly stated with a specific amount, the website mentions “fixed service call prices,” which typically implies a diagnostic fee for the technician’s visit.
This fee is often applied towards the total repair cost if you proceed with the service.
How can I contact Fixmasternow.com?
You can contact Fixmasternow.com by calling their provided phone number: 978 862-6323.
Does Fixmasternow.com offer online booking?
No, the Fixmasternow.com website does not appear to offer an online booking or scheduling system. Contact is primarily via phone.
Are Fixmasternow.com technicians licensed or certified?
The website states that “Appliance repair employees must have special education and licenses,” but it does not prominently display or link to the company’s specific licenses, certifications, or regulatory registrations.
Does Fixmasternow.com repair gas appliances?
Yes, the website mentions that technicians must have “excessive knowledge of electric, plumbing, and even HVAC systems work to fix problems with different appliances” and specifically warns against DIY for “any appliance connected to the gas supply,” implying they handle gas appliance repairs.
What should I do if my appliance breaks down?
Fixmasternow.com advises contacting professional repair experts.
They recommend against DIY attempts, especially for gas appliances, to avoid making the situation worse or voiding warranties.
How long has Fixmasternow.com been in business?
The website states, “We have been an industry for several years,” indicating they have established experience in the appliance repair field, though a specific founding year is not mentioned.
Can Fixmasternow.com fix all types of refrigerators?
Yes, Fixmasternow.com states their “Refrigerator Repair specializes all types of refrigerators, whether it is french door refrigerator repair, side by side Refrigerator repair.”
What if my washing machine is making a loud noise or leaking?
Fixmasternow.com explicitly states they can help with issues like “unusual washing machine noise or there is leakage in the refrigerator,” indicating they handle common appliance malfunctions.
Does Fixmasternow.com repair commercial appliances?
While the homepage text mentions “residential householders and commercial premises” in one of the FAQ sections, the primary focus and examples on the main service pages are for home appliances.
It would be best to confirm directly for commercial needs.
What kind of team does Fixmasternow.com have?
Fixmasternow.com indicates their team consists of repair technicians who perform on-site jobs and phone support responsible for coordination and customer service.
They emphasize that both departments have trained and skilled members.
Is it worth repairing an old appliance?
Fixmasternow.com suggests that the decision to repair or replace an appliance should be made after a complete diagnosis by a qualified repairman.
They note that while most units can be repaired, very old or repeatedly repaired devices might be better replaced with newer, more efficient models.
Does Fixmasternow.com have customer testimonials?
Yes, the Fixmasternow.com homepage features a “Happy Customer Testimonials” section with positive reviews from individuals who have used their repair services.
Leave a Reply